Customer Reviews for U-Haul Moving & Storage at Hixson Pike
Chattanooga, TN 37415
(@ Ashland Terrace)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Shantyl K.
Key card would often not work but other than that, great experience with facility and teamReggie P. | Overall Experience
El cliente no dejó un comentario.Rasheka S. | First Impressions
Make sure the paperwork mileage and fuel level are correct when initially renting the truck. Mine were wrong. Then the young lady insisted the fuel tank was at 1/4 when it was actually 1/8. I showed her the picture I had taken and then she said it still looked really close to a quarter tank. She also stapled the wrong piece of paper as the top sheet of my documents. Finally, the anchor that holds the sun visor was not attached so the visor hung down obscuring the driver's vision.VICTOR L.
El cliente no dejó un comentario.Charish B.
I don't recommend uhaul to anyone. Less than a month before i rented a 26 ft truck and it was a nightmare as well. I had the truck for 2 days and was called 24 hours before it was due and told to return the truck because they were overlooked and needed it. I had paid for movers for 3 hours and only used them less than an hour because the truck had to be back. I didn't get my money back for that eithrr. Stay away from uhaul!Margaret P.
El cliente no dejó un comentario.Kevin B.
Your customer service guys were well-prepared, polite, friendly and quick. Appreciate their work.JUDY W.
El cliente no dejó un comentario.STEVEN W.
Rental Agent said our drop off could be left open or â€œunsureâ€ so we could drop it off anywhere. When we got to our destination, we had an assigned drop off that was another town overâ€¦TRACIE H.
El cliente no dejó un comentario.GLENN I.
El cliente no dejó un comentario.ANDREW H.
Great job checking in on-line. Representative was very friendly and professional during pick up and drop off was very quick.Randall C.
Great experienceMARGARET H.
WORST CUSTOMER SERVICE I'VE EVER HAD! Teach and require customer service reps to greet customers instead of starting out saying â€œare you here for somethingâ€. The first van had numerous issues and when asked to change to a van was treated like we were imposing on her.CHARLES H.
The General Manager made me switch the trailer ball out myself. She just told me where the service garage was and told me to change it. Turns out, since I'm not a professional, I didn't change the ball correctly. I was shocked by how little she cared. When I couldn't get the old ball off the ball mount, she even made me pay for a new ball instead of getting someone to help me.KYLE D.
El cliente no dejó un comentario.GLORIVETTE G. | First Impressions
Everything was great!MALCOLM H.
El cliente no dejó un comentario.Indya P.
Fast in and out. Employees really had their stuff together.JOHN B.
El cliente no dejó un comentario.STANLEY B.
We were having a VERY BAD DAY The staff at Hixson completely turned it around for us. We are endlessly thankful for their patience and kindness. We felt like part of a family from the moment we walked in. The location at Hixson will permanently be our first choice for all future storage and moving needsJOHN H. | First Impressions
El cliente no dejó un comentario.Roger S.
El cliente no dejó un comentario.CHARITY J.
El cliente no dejó un comentario.BRUCE L.
Extremely unprofessional staff at this location. When I went to pick up my truck, the sales associate belched loudly with his mouth wide open. Didn't say excuse me or anything. Shortly after, a manager figure came in and asked "how last night went" and the employee reported they were "there until around 6:30 or 7:00, f***ing s*** up". All while I'm standing right there in front of them. How unprofessional can you be? UHaul will likely never receive my business again.JOSEPH P.
El cliente no dejó un comentario.jane W.
I don't know what you can do for the next customer but for me somehow you added 30 miles to what I drove when I figured that up myself. And only made 1 full trip and 1 half trip to move stuff. It was 22 miles from your location to my house and 48 miles round trip to my new home. I only made one ground trip and one down there and then straight to your store which only added up to 107miles. I was charged for 139 miles which I know I didn't drive. It stayed parked in driveway all other times. But I guess because I spoke my mind with the representative I was charged for 32 miles overJOSEPH T.
El cliente no dejó un comentario.Erin A.
El cliente no dejó un comentario.CANDICE R.
Nothing. I found the staff VERY friendly and helpful in every way. I missed the fact that I should have notified this office concerning access to my container, and showed up without doing so and they worked with me. They remembered my name and I felt welcome every time I had to request access to my container. I must say that Lemetri Turner was a pleasure to communicate and work with. I truly look forward to my next dealings with U-Haul. I will be sure to let family, friends, and neighbors known about my good experience.Daris C.
El cliente no dejó un comentario.MARCUS M.
El cliente no dejó un comentario.JOHN C.
El cliente no dejó un comentario.Kaylee M.
It's better to go to the uhaul location than to use the online service. The online service was not informative at allROSALYN A.
The young lady that helped me is always very professional and courteous. That goes a long way. Thank You for good employees.Theresa Y. | First Impressions
El cliente no dejó un comentario.William M.
El cliente no dejó un comentario.Allan N.
Again, charged for extra miles. Pick up and drop locations were changed multiple times and every time they changed it was farther away from us.Tracy P.
Original pickup date was on a Saturday. I called and changed reservation to Friday. It was at a different location, about 20 minutes further. When I went to pick up my rental, was told there was nothing available and U Haul should've called me. (They didn't). Finally found a location but they only had a 26'. I reserved a 10'. He was nice enough to only charge me 10' rental price, but I paid way more for fuel. This isn't the first issue I've had with U Haul, but will definitely be the last. In the future will be going to another provider.DAVID G.
El cliente no dejó un comentario.KEITH S.
El cliente no dejó un comentario.EDWARD A.
Tell them not to call and ask for a truck back early.ROBERT P.
I do all my rentals from this location.Christy J.
Perfect experience. Gentleman met me in the parking lot - took my key - emailed my receipt in a few minutes. FIVE STAR. HIGHLY RECOMMEND!Mark C.
El cliente no dejó un comentario.Demetrius B.
The first truck I was put in smelled like marijuana, the visor was dangling, and then it wouldn't start because it was completely out of gas. They gave me keys to another truck without going near it to look at mileage or gas level. I stopped for gas on the way to drop it off when I was done to make sure it was at the level it was when I picked it up. They didn't go near the truck once again at drop off. Then charged me for 5 gallons of gas at final billing later that day. Very little communication and dishonest billing.SHANNON S.
I have had the worst possible treatment from people in your company as well as service. I have tried to get the issue resolved but I keep getting people that aren't helping and that are trying to blame me for what's happened when I clearly have proof that it was your employees fault on what happened and all. I have tried to create a complaint action form and had one the people call me and he did me the same way. He was being a jerk towards me and kept trying to turn it around on me for what all has happened and on how I was threatened when trying to make a payment over the phone to the woman named Lisa. I believe that's who called me. She didn't tell me that prepaid cards wasn't accepted so I used it and when it didn't go thru she blew up and was all mad even more. I told her that I could pay with my bank debit card instead and that it will forsure work. Well she wouldn't accept it and was being all hateful and mean and just plain unprofessional towards me. So she threatened that if I didn't bring the truck & car hauler down to her location in Hixson, TN that she is going to report it stolen then. I explained to her that I couldn't do that because All my stuff would just fall and break and move everywhere. I told her I had it 75% filled up. That it was not full enough yet and plus I had no way to put something there to hold everything in place to come with the truck! Not to forget that would cost me more because of gas and mileage too. It was just all un acceptable. I have no signal really where I was living at, so I didn't get any calls and I did call in a few times and also reserved it originally for 4 days online before coming. This all started all this because the employee at there location didn't do his job like he's suppose to. So on my paper he put 1 day! Now remember it was already reserved for 4 days online. I then told the guy before we moved forward on the paperwork that I need it extended to 8 days. We did the few little things he had to do and he even said that it was all good to go. So I was in a hurry because had work the next day and so did my fiancÃ© and we had other urgent matters to handle before they closed and all. So I figured I was good for a while. Well we then get out to the truck and it was filthy. It was pretty dirty, and so I don't have time to go back in and get him to give me a new one and redo the paperwork and so on. So I just told him well I honestly don't have time and I'll have to just get ahold of U-Haul main office and get them to resolve this issue and any others. I have all the proof and pictures and videos and even some the recordings of how I was treated over the phone. So then I go to leave, get in it and start it and the gas is as far down on â€œEâ€ meaning â€œEMPTYâ€ as you can get it to be !!! So had to hurry to a station closest by to put has in it. So back to where we was at. I need to speak with someone that can help me and make it right with me. Because this shouldn't of ever happened to us/me. I did what I was suppose to do from the beginning. There's a little more to it as well. So once I get someone to talk with that can help that would be great. Because this was just the worst service ever! Also they charged me the out of town rate which it should of been the in town rate because I reserved online for the Dayton, TN location to pick it up and drop it off as well. I haven't ever been treated like this. I want to speak with someone high up ASAP! GraciasChristopher G.
El cliente no dejó un comentario.DAVID O.
El cliente no dejó un comentario.CHRISTOPHE S.
The manager was incredible A true pleasure to work with and that's becoming more of the exception and not the rule, She was wonderfulLAWRENCE B.
Thes folks are so very nice, very business like, but very nice, kind , and helpful.MARGARET V.
El cliente no dejó un comentario.William M.
Everyone who worked here was very nice.Lucas K.
Travis at this location went above and beyond my expectations to make sure we had what we needed and that everything was in order for our move. Best Customer service I have ever had with U-haul.RODNEY S.
El cliente no dejó un comentario.Rufus G.
The phone is always ringing the person helping you is on phone. They need more help. I tried to call went to 800 service center. Hard to call this location also. More help neededLADONNA M.
Couldnt have asked for better! Lametri and crew were extremely helpful!!!Deborah R. | Overall Experience
Great job. Professional service and A plus.TOMMY S.
El cliente no dejó un comentario.LINDSAY B.
El cliente no dejó un comentario.TATE S.
Next time, have your only employee working there to not be sweeping the parking lot. That way, I do not have to call the store four times back to back and still not get an answer.JESSE T.
We appreciate working with Richard, he was very helpful!EDWARD G.
El cliente no dejó un comentario.Kristi O.
Nothing against the one in Hixson. Just won't be using UHaul again after our horrible experience in Knoxville.William M.
Great customer service. Short staffed but still a pleasant experience overall. 2nd time renting from this location.BRADFORD C.
Have additional personnel at the counterLAWRENCE Z.
El cliente no dejó un comentario.SCOTT G.
The clerk/service person was polite but didn't go over any documentation like previous u-haul rentals. The truck was clean but very well beat up. I'm happy though.ROBERT B.
I would prefer that your phone not roll over to a remote location because they are not so familiar with the area and there is a good chance of missing the best situation of equipment and location.RONALD B.
The lady at the checkin desk was more than fantastic. Very helpful and I would recommend her to anyone. BarryBarry R. | Overall Experience
El cliente no dejó un comentario.MICHAEL S.
El cliente no dejó un comentario.John B.
I reserved a motorcycle trailer online, but when I got there you didn't have the motorcycle trailer you guaranteed, so I had to get a utility trailer instead. The clerk gave me a discount, but I would have preferred the correct trailer.Wyatt S.
El cliente no dejó un comentario.Hope G.
El cliente no dejó un comentario.Luther C.
The guy that checked me in when I got there was very professional and informative. Bathroom was EXTREMELY clean!TONARRA A.
El cliente no dejó un comentario.JEREMY S.
El cliente no dejó un comentario.WILLIAM B.
The staff at the Hixon Tennessee location are knowledgeable, friendly and very helpful. Great experience triple a service.Authur M.
Front tires were worn to the point of being unsafe to drive. Inside of windshield was foggy and hadn't been cleaned in ages.STEPHEN G.
very polite and accomadatingBOBLEE S.
All went smoothly. The attendant was nice, not friendly but nice.CRYSTAL K.
El cliente no dejó un comentario.ELIZABETH P.
El cliente no dejó un comentario.STEVEN M.
All is good - I have no suggestions.TAMRA T.
El cliente no dejó un comentario.Hillary S.
Return could not have been easierLAURA B.
Friendly and quick service, great team!BENJAMIN C.
Nice and professional staff. They always check the equipment. As such, they caught a trailer hookup mistake I made which would have been bad.JEREMY S.
The guys working we're great. Super friendly and fast.BENJAMIN R.
There was a young black man there that was extremely offensive. The computers were down so I asked the other young man helping me just to write down on my receipt the time that I returned and in same condition. Then the other fellow say they aren't doing anything like that and became very aggressive. He needs to be fired! I didn't ask for anything unreasonable. Not Happy With This Service. I have done business with U-Haul for years and have never seen someone treat customers that way. Very disappointed.LELAND B.
The people were very friendly, but the site appeared to be understaffed. The truck smelled bad. Looks like maybe it had been used to haul something muddy. I had to put down a blanket so I wouldn't get the smell on my mattress.DOUGLAS B.
El cliente no dejó un comentario.KIMBERLY Y.
El cliente no dejó un comentario.CAROLYN W.
El cliente no dejó un comentario.Benjamin C.
El cliente no dejó un comentario.JAMES G.
El cliente no dejó un comentario.Kathlyn H.
El cliente no dejó un comentario.Stuart H.
El cliente no dejó un comentario.Felicito F.
Customer service was exceptional the day I picked up my truck. Nice and clean.THOMAS M.
El cliente no dejó un comentario.Kevin B.
The safety chain was damaged by the previous renter and the Uhaul staff had to replace it before we leftCLINTON T.
El cliente no dejó un comentario.James C.
Text for secks 4233205548Avery V.
Staff very knowledge and helpful. A great place if you need storage.Patricia C. | First Impressions
El cliente no dejó un comentario.STEPHANIE A. | First Impressions
El cliente no dejó un comentario.JUNIOR LEAGUE O. | Overall Experience
El cliente no dejó un comentario.Myron E. | First Impressions
We have been renting moving trucks from your facility since 1991. This is our first go round with actual storage, but we expect the experience to be superb.LISA H. | First Impressions
El cliente no dejó un comentario.Fred G. | Overall Experience
El cliente no dejó un comentario.Hunter P. | Overall Experience
El cliente no dejó un comentario.Darrell B. | Overall Experience
The staff was very well trained, well informed and helpful. They helped me disconnect a car transporter from the truck in the rain..John or Debra R. | First Impressions
Great staff, always helpful and friendly120 Douglas streets S. | Overall Experience
Unfriendly, not helpful, SMALL storage area. Dirty storage. I complained about this and was told they were goin to resolve the issue and call me within 72 hrs. That did not happen. I feel uhaul owes me 144.94. The unit I reserved was not 12x10x12 I was told to go somewhere else. So I did. I used uhaul mainly because they offered me one month free.marcia k. | Overall Experience
El cliente no dejó un comentario.ARTHER C. | First Impressions
El cliente no dejó un comentario.Tisha H. | First Impressions
Must find a way to answer the phone!!LISA A. | First Impressions
El cliente no dejó un comentario.Jan L. | First Impressions
El cliente no dejó un comentario.PEGGY G. | First Impressions
El cliente no dejó un comentario.chandler d. | First Impressions
El cliente no dejó un comentario.julie m. | First Impressions
This is my first experience using U-Haul truck and storage rental and I have been very pleased with everyone with whom I have spoken. When we arrived at the storage unit the reservation that I had made in advance was not on their computer even tho I had printed the paper showing the reservation number and date. Thankfully, there were storage units available but if there were none available that would have been a huge problem because I had a Bellhops crew there to unload the truck and put everything in storage.Patsy F. | First Impressions
Our only complaint was the price kept going up and w had to find a less expensive storage place.DAVIS S. | Overall Experience
The staff at the Hixson UHaul was very professional and helpful. Their facilities are very clean and tidyheather n. | First Impressions
I was tired and feeling frustrated when i realized i would need to have extra storage. I was waited on by Courtney. She was calm, professional and friendly. Would recommend UHaul because of CourtneyAlice P. | First Impressions
Staff was very helpfulDEBORAH W. | Overall Experience
Paid for 24 hrs access I never had because the system doesn't work . Had to pay for storage that I should have gotten for free with my one way rental. And the inefficiency of the manager to solve itLuis V. | Overall Experience
Convenient, affordable and very cleanvictor m. | Overall Experience
The manager and employees was awesome they were very nice and helpful. The manager got my truck with the trailer unstuck for me I was so thankful and I will be back to do business.Tonya M. | First Impressions
I had this unit for over 15 years and only closed it because of the $20 a month rent increase...honestly I could have done without it much earlier.CHARLES R. | Overall Experience
Everyone at U-Haul was extremely helpful and took great care of us.Kristen V. | Overall Experience
Was good. No complaints... ok, maybe more and better parking availabilityRobert P. | Overall Experience
Everyone was super nice, very efficient, personable, and knowledgeable. I feel really comfortable knowing my items in storage are safe!terran r. | First Impressions
I liked the use of text to confirm reservations. I didn't like that the Uhaul franchise in Davie canceled our reservation because we didn't go there at the exact time and didn't give us all the origvictor m. | First Impressions
I like place I use it anytime I need a truck or storageHerb h. | Overall Experience
Courtney & her team go above & beyond. I have used their services probably 8-10 times in last year and have always had the greatest experience. I've since relocated but they made a difficult processSharon H. | First Impressions
Staff was very helpful.Brent B. | First Impressions
Courtney was so helpful. We will definitely use you again. Our World of Hope missions organization is happy and will definitely tell others about you.Margaret G. | First Impressions
It was rushed when we arrived as they were closing in 50 minutes after our arrival. Once it was all done it seemed fine.michele s. | First Impressions
All the staff were extremely friendly and helpful. will use this location for all my moving and short term storage needs. THANK YOUGREG A. | First Impressions
The staff went over and above to meet, and exceed my families needs. I will always use U-Haul because they care.James Timothy D. | Overall Experience
The prices are way to high. All places I checked were lower and uhaul you have to walk up the stairs to store your things or take a first flower unit and constantly bump your head on rafters and door.Rick G. | Overall Experience
Staff very helpful !!!Phil C. | Overall Experience
Very helpful!Mark L. | Overall Experience
Was surprised to have paid for entire January and moved out the 24th with no reimbursement. Staff acted like they didn't care. That it was just "too bad".susan b. | Overall Experience
The people and service where great the storage unit was smaller then I reserved thoughRick G. | First Impressions
Good service, sometimes overwhelmed with customers.terry t. | Overall Experience
The staff was great!!Lori P. | Reservación
I had a wonderful experience with renting a van from the Broad Street U-Haul in Chattanooga, TN and returning the van to the N. Causeway U-Haul in Metairie, LA.MILDRED R. | Overall Experience
Travis Martin was extremely helpful and pleasant. Five stars!Linden M. | Overall Experience
Didn't get the storage space, facility for storing my boat was unacceptable. No service, person didn't know how to check in a new customer for boat storage. Manager not available, terrible serviceDonald B. | Reservación
Reggie has a great attitude and was very helpful.David M. | Reservación
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
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