El cliente no dejó un comentario.Gwen V.
Customer Reviews for U-Haul Moving & Storage at Hixson Pike
Chattanooga, TN 37415
(@ Ashland Terrace)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Roger M.
El cliente no dejó un comentario.johnny C.
El cliente no dejó un comentario.PATRICIA H.
I was 10 minutes past noon deadline and was charged $40 for an extra day... Come on man! Give me a break,Brad B.
El cliente no dejó un comentario.Joe W.
El cliente no dejó un comentario.Eric S.
Anthony & team came through , set up was nice , good group of guys .RAMON H.
El cliente no dejó un comentario.Joseph S.
El cliente no dejó un comentario.ROBERT J.
El cliente no dejó un comentario.ANGELA J.
El cliente no dejó un comentario.Cathryn P.
El cliente no dejó un comentario.Saeid G.
El cliente no dejó un comentario.susan M.
Great help at the check inSeth C.
Auto transport ramps were almost too far apart to load my MG - about 3/4 of each tire fit on each side. Very dicey load and unload. No problems once on the transport deck.Paul W.
The young man who checked me in after a stressful hot day of moving couldn't have been better. Friendly and helpful. You don't see that anymore. Good job to him. Made the whole experience better.Thomas R.
El cliente no dejó un comentario.Paul T.
Have more parking space for customerstonia C.
El cliente no dejó un comentario.Nathan J.
Fix the app. Could not check in because it wouldn't accept mileage and fuel pics. Finally had to go online and use the website to check in after about 45 minutes and a lot of frustration..James D.
El cliente no dejó un comentario.Gerall S.
El cliente no dejó un comentario.Geoffery M.
El cliente no dejó un comentario.david R.
El cliente no dejó un comentario.Dale W.
The app would not work when trying to return the trailer after hours.MARK H.
Very friendly staff and efficient service. Gracias.Dana C.
El cliente no dejó un comentario.William A.
Keep on rocking it. The new guy did a good job and the experienced guy knew his stuff. 👌Derek A.
The prices seem too high. I was dissatisfied with how much my total was at the end of the day.Kristina R.
El cliente no dejó un comentario.Jack B.
Sam is always prompt n very very helpfulJeffery H.
El cliente no dejó un comentario.peter C.
El cliente no dejó un comentario.Jennifer B.
I've been trying to get in touch with someone from this uhaul location for about a week now. We are getting charges and late fees for items that are no longer being stored there. I was told we'd be getting a call to address this issue, but we have not received one. I called back, I responded to the invoice email. Nothing. Also, there was a major miscommunication on how we were supposed to get our u boxes delivered to our home which was a huge inconvenienceNicholle G.
If someone sets up a day and time to pick up a truck . Make sure the truck is there . If something happens it's not, than help them!!!! Don't just tell them they are shit out of luck !!! I would like for someone at the top of uhaul to call me !! Not a Desk helper but someone who want to make it a better business!! I showed up and no truck and was mean to !STEVIE S.
El cliente no dejó un comentario.Joseph S.
El cliente no dejó un comentario.Marvin C.
El cliente no dejó un comentario.Elliot K.
El cliente no dejó un comentario.Joe C.
El cliente no dejó un comentario.Corey D.
El cliente no dejó un comentario.Mamie J.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.Robert C.
El cliente no dejó un comentario.cortney R.
Anthony was the only one working on Sunday, lots of folks there, was very calm focus his attention to each customer and did get stressed. For what was being throwing at him he did outstanding. He needs help and needs to be paid more, this is the type of employee Uhaul needsTracy C.
El cliente no dejó un comentario.Frederick B.
El cliente no dejó un comentario.Bryce D.
El cliente no dejó un comentario.Travis F.
El cliente no dejó un comentario.Joshua H.
El cliente no dejó un comentario.Elizabeth C.
El cliente no dejó un comentario.Amy W.
Great location, always has equipment when needed. VERY congested...Joseph S.
El cliente no dejó un comentario.KEVIN M.
El cliente no dejó un comentario.Augusta B.
No decent radio Sirius didn't work-disappointedSCOTT C.
El cliente no dejó un comentario.Ashley G.
El cliente no dejó un comentario.Brian H.
El cliente no dejó un comentario.Augusta B.
El cliente no dejó un comentario.klaus B.
El cliente no dejó un comentario.DEAN R.
Same thing you're doingCATHY R.
El cliente no dejó un comentario.Brandon O.
Give Anthony a training class in customer service. Rude. Talks over you. Will not listen. Does not care about your 'problem'. Does not try to help the situation. I've never been treated like 2nd class scum at this location before working with him.SHAUNA R.
El cliente no dejó un comentario.maggie A.
El cliente no dejó un comentario.david E.
They do have a large supply and customer service was decent. The trailer was dirty but the associate cleaned it out. Then half of the lights went out on the trailer almost as soon as I left. I came back and let the associate know but they couldn't do anything about it and that was the only trailer around.Justin C.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.Sonja N.
didn't like co-signer policy, when they take the friend's phone and call to checkSTANISLAV K.
For being understaffed, Sam was pleasant and helpful despite a minor booking error from several days earlier.Benjamin T.
Didn't have the 4x8 trailer. Reservations said I could get 5x9 for same price. When I showed up I was charged for 5x9. When I informed the person of the agreement, he said that is the price do you want it.Allen S.
Reimburse for extra gas in the tank.Terrence S.
El cliente no dejó un comentario.Eugene A.
El cliente no dejó un comentario.Megan C. | First Impressions
El cliente no dejó un comentario.Chris O.
El cliente no dejó un comentario.Hubert V.
Friendly & helpful staff. Highly recommend.Anita W.
El cliente no dejó un comentario.DONALD G.
El cliente no dejó un comentario.Kensi H.
El cliente no dejó un comentario.KRISTEN C.
Drove the truck 18 miles and put in $20 of gas and returned at same level when I left and was charged $44 for fuel. I read other reviews after and the same thing happen to others. I should have read the reviews before renting. Also did not have the truck I reserved and they said truck was in computer but not thereJim P.
El cliente no dejó un comentario.Miracle M.
El cliente no dejó un comentario.Karen C.
El cliente no dejó un comentario.jeff L.
El cliente no dejó un comentario.timothy W.
El cliente no dejó un comentario.REBECCA B.
El cliente no dejó un comentario.David T.
El cliente no dejó un comentario.Theresa T.
The customer service was excellent.Omar M. | First Impressions
El cliente no dejó un comentario.Micky R.
My truck reservation email had the wrong location. Hixson store was helpful in the end and made it rightEzra C.
El cliente no dejó un comentario.MICHAEL S.
El cliente no dejó un comentario.Candace M.
Very busy location, but they had the equipment I needed and were easy to work with.Ronald B.
El cliente no dejó un comentario.Marvin L.
Great service. Rental could not have been easier. Staff was very friendly and helpful. Thank you so much!jeff R.
Disappointed that UHaul wouldn't give a refund for products not used. We tried to refund our un opened unused items and no refund.Tempe S.
Busy location but still took time to walk outside and explained truck drop off area, great staffDavid B.
Maintain Current leadership & standards 👏 👌 👍🏻Tony G.
Under staffed or staff clueless. Anytime request made, it took way too long for staff to help with what was requested…keeping door open when loading/unloading so didn't have to keep entering code; closing out accounts; billing issues…all seemed too hard for staff to do. Rat turds upon clean out when not in my stuff…so those little black boxes obviously just for show. Unit was secure except top open if someone wanted to access unit. Just an unfriendly place that was an unpleasant experience unless just doing something in unit itself. Will NOT recommend to even my enemy!CAROL F. | Overall Experience
Staff is incredible and goes above and beyond to ensure clients are taken care of.Amanda G. | Overall Experience
My experience was frustrating as I made a reservation a couple weeks prior to moving but then, on moving day, after driving 10.5 hours from D.C., when I called to confirm the reservation I was told there was no space available. I went to other U Haul locations around Chattanooga to try and find storage but all were full. I ended up going to this location to see if something could be worked out. Upon arrival, I spent 15 minutes waiting for someone to show up at the desk and when they did they had headphones on, spoke shortly to me, and gave an overall rude reception. I explained the situation and they repeated the same story I heard on the phone. I insisted that there must be some space because another U Haul location (Broad Street) had reported that this location (Hixon) was only at 90% capacity. The individual then had us walk through the entire first floor of the storage facility where there were, indeed, available storage units. I guess they had just been unwilling to get up and look themselves before. Despite the situation being "technically" resolved, I was very disappointed in the lack of customer care and professionalism that was demonstrated and unfortunately, my perception of U Haul has diminished after this experience.Natalie B. | First Impressions
Very helpful and friendly staff. The grounds and inside storage facility are kept very clean. Even the public restroom was tidy and stocked!! The coded electronic doors give added security. I felt my belongings were safe. My experience with this Uhaul location was GREAT and I highly recommend for short or long term storage!Raymond V. | Overall Experience
Rented a storage room, only a single door to get furniture through. Big crate blocking part of the door. Was told "you can't move that crate, but we did. In their defense, it seemed they had very little help. Just not to the level of service and friendliness that I am used to with U-haul.FRED G. | First Impressions
El cliente no dejó un comentario.Spencer H. | Overall Experience
Great staff... they should all get raises from that last rate increasePaul G. | Overall Experience
When i rented my storage unit, i was pleased that it had 24hr access. 2 weeks after i rented the unit i showed up to a big sign on the door saying this facility is no longer 24hr access. I said wow i didnt get any kinda notice or warning. And also, with the shortage of trucks on the weekend, i couldnt get a reservation until 5:15pm and i had to move a little the same day and the rest the next day. All of this occured because of the facility closing at 7th. When asked why the facility changed hours, they're only response was because people dont know how to act. Didnt really understand that but i dont feel i should've had to suffer because of someone's urge to break the law.Daris E. | Overall Experience
El cliente no dejó un comentario.Keesha M. | First Impressions
The staff were great; the only issue we had was that stuff was taken from our storage unit and we found out it was a problem and no longer 24 hours because of that. Not to big of a deal because the Chattanooga location is amazing and always helpful! The drop off for our truck was in Athens Ga and that was terrible. The curly headed girl behind the counter had no clue what was going on. She told us to park the truck under the green tent and give her the keys. I asked several time if that's all that needed to be done she said yes. We dropped of the truck on Sunday at 4:45. A day early. I was called literally 5 times since Monday people asking where the truck was. I explained that we dropped it off Sunday and everything, my husband also had a conversation with someone as well. I will never use the U-Haul in Athens again. They have no clue what they are doing.Kelli C. | Overall Experience
Every staff member was so good to us and in time became like family . U haul is the best place to go to when you move and need storage or rent a truck to move . We Thankyou & marry Christmas and the New Year coming up .Robert R. | Overall Experience
El cliente no dejó un comentario.LYNETTE R. | Overall Experience
El cliente no dejó un comentario.LAWANNA T. | Overall Experience
I rented an 8x8x8 on the second floor for $84.95/mo. When I arrived I was informed there was no elevator, only stairs and I had heavy items. Nothing in the rental process indicated a lack of elevator service at the facility. The staff found a storage unit on the first floor that was 12 x 8 x 8 and I was quoted a price of $104.95/month. I agreed and when accessing the location, the ceiling was barely 6' high, not the 8' advertised. Ok, and when I checked out, I noticed a sign advertising that size locker at a rate of 124.95 and when she rang it up, it came up as 129.95/mo. When I asked the question about the difference in what she quoted, the sign, and the computer she yelled at me for asking the question and threatened to cancel my reservation. I explained that, as a customer, there were three conflicting amounts and all I did was ask a question. She then said, "that's what the computer is printing out, I can't do anything about that. Overall a very negative experience.Gary R. | First Impressions
El cliente no dejó un comentario.MICHELE P. | First Impressions
Always a very helpful team 👌LAWANNA T. | First Impressions
Never got the storage unit. Very bad reservations no one knew what was going on Had me booked in two units and both very small to smallKEITH C. | Overall Experience
The guy that checked my truck back in and helped me with the storage unit was greatRobert T. | First Impressions
Staff came to my rescue after U haul over booked my original location and NO storage was avaliable ... we had to find another u haul location some 20 miles away that had storage available.. luckily Hixson Pike had one and we where able to get the trailer unloaded andvreturnedPaul G. | First Impressions
The staff was rude and I’m being charge for a unit that I haven’t utilize for several months!!!!DaNairria F. | Overall Experience
El cliente no dejó un comentario.Natalia O. | Overall Experience
Never had the unit to begin with they gave my reservation to someone else . I will never reserve a unit with u haul .Joan F. | Overall Experience
El cliente no dejó un comentario.JAHARRA D. | Overall Experience
Great storage experience compared to our terrible Uhaul truck rental experience at another location.Kayla P. | Overall Experience
I don't remember the young guy's name, but he was accommodating, friendly, and very informative about his job.Laura T. | First Impressions
I had 2 units from March, 2020 to January 2021 when I moved out of the large unit I kept the smaller unit until mid August 2021. Every employee whom I met during this time was always very helpful & courteous. The facility was always orderly & free of bugs. I rented a truck to bring my furniture from SC to Tennessee & was pleased with the truck. I highly recommend U-Haul to anyone who needs their services.Patsy F. | Overall Experience
El cliente no dejó un comentario.Sherita Flowers F. | Overall Experience
This location is very accessible for me and I have used other storage facilities but they are never quite as "safe feeling " as this one. Thank You.ANGELA M. | First Impressions
I don't feel that I should have had to pay a whole month on 7/30 when we moved our stuff out on 7/30Danielle C. | Overall Experience
Staff very helpful !GLORIVETTE G. | Overall Experience
No communication, in they charge me money, because I called to tell them I needed extension and time and dateBONNIE S. | First Impressions
El cliente no dejó un comentario.Robert R. | First Impressions
El cliente no dejó un comentario.Vicki F. | Overall Experience
El cliente no dejó un comentario.Angela N. | First Impressions
El cliente no dejó un comentario.Laura G. | First Impressions
Key card would often not work but other than that, great experience with facility and teamReggie P. | Overall Experience
El cliente no dejó un comentario.Rasheka S. | First Impressions
El cliente no dejó un comentario.GLORIVETTE G. | First Impressions
We were having a VERY BAD DAY The staff at Hixson completely turned it around for us. We are endlessly thankful for their patience and kindness. We felt like part of a family from the moment we walked in. The location at Hixson will permanently be our first choice for all future storage and moving needsJOHN H. | First Impressions
The young lady that helped me is always very professional and courteous. That goes a long way. Thank You for good employees.Theresa Y. | First Impressions
Couldnt have asked for better! Lametri and crew were extremely helpful!!!Deborah R. | Overall Experience
The lady at the checkin desk was more than fantastic. Very helpful and I would recommend her to anyone. BarryBarry R. | Overall Experience
Staff very knowledge and helpful. A great place if you need storage.Patricia C. | First Impressions
El cliente no dejó un comentario.STEPHANIE A. | First Impressions
El cliente no dejó un comentario.JUNIOR LEAGUE O. | Overall Experience
El cliente no dejó un comentario.Myron E. | First Impressions
We have been renting moving trucks from your facility since 1991. This is our first go round with actual storage, but we expect the experience to be superb.LISA H. | First Impressions
El cliente no dejó un comentario.Fred G. | Overall Experience
El cliente no dejó un comentario.Hunter P. | Overall Experience
El cliente no dejó un comentario.Darrell B. | Overall Experience
The staff was very well trained, well informed and helpful. They helped me disconnect a car transporter from the truck in the rain..John or Debra R. | First Impressions
Great staff, always helpful and friendly120 Douglas streets S. | Overall Experience
Unfriendly, not helpful, SMALL storage area. Dirty storage. I complained about this and was told they were goin to resolve the issue and call me within 72 hrs. That did not happen. I feel uhaul owes me 144.94. The unit I reserved was not 12x10x12 I was told to go somewhere else. So I did. I used uhaul mainly because they offered me one month free.marcia k. | Overall Experience
El cliente no dejó un comentario.ARTHER C. | First Impressions
El cliente no dejó un comentario.Tisha H. | First Impressions
Must find a way to answer the phone!!LISA A. | First Impressions
El cliente no dejó un comentario.Jan L. | First Impressions
El cliente no dejó un comentario.PEGGY G. | First Impressions
El cliente no dejó un comentario.chandler d. | First Impressions
El cliente no dejó un comentario.julie m. | First Impressions
This is my first experience using U-Haul truck and storage rental and I have been very pleased with everyone with whom I have spoken. When we arrived at the storage unit the reservation that I had made in advance was not on their computer even tho I had printed the paper showing the reservation number and date. Thankfully, there were storage units available but if there were none available that would have been a huge problem because I had a Bellhops crew there to unload the truck and put everything in storage.Patsy F. | First Impressions
Our only complaint was the price kept going up and w had to find a less expensive storage place.DAVIS S. | Overall Experience
The staff at the Hixson UHaul was very professional and helpful. Their facilities are very clean and tidyheather n. | First Impressions
I was tired and feeling frustrated when i realized i would need to have extra storage. I was waited on by Courtney. She was calm, professional and friendly. Would recommend UHaul because of CourtneyAlice P. | First Impressions
Staff was very helpfulDEBORAH W. | Overall Experience
Paid for 24 hrs access I never had because the system doesn't work . Had to pay for storage that I should have gotten for free with my one way rental. And the inefficiency of the manager to solve itLuis V. | Overall Experience
Convenient, affordable and very cleanvictor m. | Overall Experience
The manager and employees was awesome they were very nice and helpful. The manager got my truck with the trailer unstuck for me I was so thankful and I will be back to do business.Tonya M. | First Impressions
I had this unit for over 15 years and only closed it because of the $20 a month rent increase...honestly I could have done without it much earlier.CHARLES R. | Overall Experience
Everyone at U-Haul was extremely helpful and took great care of us.Kristen V. | Overall Experience
Was good. No complaints... ok, maybe more and better parking availabilityRobert P. | Overall Experience
Everyone was super nice, very efficient, personable, and knowledgeable. I feel really comfortable knowing my items in storage are safe!terran r. | First Impressions
I liked the use of text to confirm reservations. I didn't like that the Uhaul franchise in Davie canceled our reservation because we didn't go there at the exact time and didn't give us all the origvictor m. | First Impressions
I like place I use it anytime I need a truck or storageHerb h. | Overall Experience
Courtney & her team go above & beyond. I have used their services probably 8-10 times in last year and have always had the greatest experience. I've since relocated but they made a difficult processSharon H. | First Impressions
Staff was very helpful.Brent B. | First Impressions
Courtney was so helpful. We will definitely use you again. Our World of Hope missions organization is happy and will definitely tell others about you.Margaret G. | First Impressions
It was rushed when we arrived as they were closing in 50 minutes after our arrival. Once it was all done it seemed fine.michele s. | First Impressions
All the staff were extremely friendly and helpful. will use this location for all my moving and short term storage needs. THANK YOUGREG A. | First Impressions
The staff went over and above to meet, and exceed my families needs. I will always use U-Haul because they care.James Timothy D. | Overall Experience
The prices are way to high. All places I checked were lower and uhaul you have to walk up the stairs to store your things or take a first flower unit and constantly bump your head on rafters and door.Rick G. | Overall Experience
Staff very helpful !!!Phil C. | Overall Experience
Very helpful!Mark L. | Overall Experience
Was surprised to have paid for entire January and moved out the 24th with no reimbursement. Staff acted like they didn't care. That it was just "too bad".susan b. | Overall Experience
The people and service where great the storage unit was smaller then I reserved thoughRick G. | First Impressions
Good service, sometimes overwhelmed with customers.terry t. | Overall Experience
The staff was great!!Lori P. | Reservación
I had a wonderful experience with renting a van from the Broad Street U-Haul in Chattanooga, TN and returning the van to the N. Causeway U-Haul in Metairie, LA.MILDRED R. | Overall Experience
Travis Martin was extremely helpful and pleasant. Five stars!Linden M. | Overall Experience
Didn't get the storage space, facility for storing my boat was unacceptable. No service, person didn't know how to check in a new customer for boat storage. Manager not available, terrible serviceDonald B. | Reservación
Reggie has a great attitude and was very helpful.David M. | Reservación
Very convenient and I feel my belongings are very safe and securesusan b. | Overall Experience
!Gary O. | Overall Experience
This facility went out of their way to assist me with a U-Box container I had shipped from CA . They made sure it was accessible to me when I needed it. Mike was very pleasant and accommodating.Pam B. | Overall Experience
Servicios adicionales en esta ubicación
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