Comentarios de los clientes para U-Haul Moving & Storage at Harry Hines Blvd

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Harry Hines Blvd

Clasificación general:

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Billy M.
Clasificación:

This is a great Uhaul location. Meghan was very helpful. Highly recommend using her location.

Dave B.
Clasificación:

All good

Rebekah M.
Clasificación:

Don't use the after hours service unless you want a headache and an extra $20 charge. No one made me aware of this charge at all until after it was withdrawn from my bank account, which is very annoying that that information wasn't given to me when I booked the reservation. Plus, the bar code from the store wasn't scanning correctly and for the longest time we couldn't find the key to our truck (because it was not in the designated lock box for after hours pick-ups but in a completely different spot.) Very confusing and frustrating experience, so I'd just get one during business hours if you can.

MAURICIO G. | First Impressions |
Clasificación:

My Experience with this location from the beginning is 5 stars. Meghan did make sure to please all the way your peace of mind. I do strongly recommend. Thanks Meghan

Ezana A.
Clasificación:

n/a

CARTER C.
Clasificación:

Meghan Draper provided the best customer service I've ever experienced in Dallas, hands down. Professional, kind and knows her stuff. After a long week of challenges related to my moving, Meghan and this UHaul location were the bright spot and added NO stress to my move.

BERNARDINO C.
Clasificación:

El cliente no dejó un comentario.

JEVONNA MONIQUE P.
Clasificación:

Took forever to get the truck I was originally suppose to get near my house but they sent me there so I was guaranteed 50 dollars back she said she saw it but they didn't tell her to give to me so that was a wait to verify and then I had to park down the street

JOSUE G.
Clasificación:

The store manager assisted me in every aspect of The rental process. It was refreshing to see someone so professional and committed to their job.

JOHNNY A.
Clasificación:

Megan did a great job!!

KHALIL Q.
Clasificación:

The lady was doing her job

William R. | First Impressions |
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They accomplished all I needed and I felt welcomed.

Phong T.
Clasificación:

El cliente no dejó un comentario.

ROBERT GLEN JR R.
Clasificación:

Meghan Draper did a great job and was very helpful.

Charles P.
Clasificación:

Obtaining the keys for the vehicle was a little tricky, but we managed to get it done. The vehicle was very clean and well maintained.

ERIKA Q.
Clasificación:

Nothing. Meghan Draper runs a tight ship! Awesome customer service, which makes all the difference when you are exhausted from moving all day and trying to get the truck checked back in with minimal hassle. She cares about her customers. I'll go back to her location from now on in the future if we need to rent a truck.

SHAHBAZ K.
Clasificación:

Customer service was great.

Abigail Jean B.
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The manager Meghan was so nice and helpful. Excellent service!!

Thomas P.
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Meghan went above and beyond my special circumstance to help me close this transaction. It's very rare to find a service professional with her impeccable customer service skills. She definitely deserves more than just this recognition. THANK YOU MEGHAN DRAPER!!!!!!

ananuris R.
Clasificación:

I pay for a trip of Houston and I don't used the U Haul and they charge me extra 🤦‍♀️ . I don't do miles to the u Haul and charge me more money .

EVELYN T. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

MICHAEL CLAY M.
Clasificación:

Excellent service was provided. Feels like an individually owned small business rather than a large company. Will definitely come back and rent again

BERNARDINO C.
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El cliente no dejó un comentario.

Aaron David B.
Clasificación:

El cliente no dejó un comentario.

DANYELLE W.
Clasificación:

The white lady at the front is HIGHLY RUDE & acts like she doesn't want to be there .. I almost hit her for being so damn rude .

JENNY ELIZABETH H.
Clasificación:

Location has no parking for customers

ALFREDO M.
Clasificación:

No customer parking available.

KENISIA LASHA H.
Clasificación:

Meghan was the best she was funny and very sweet. Also very helpful.

Rajbir S.
Clasificación:

The lady at that location was very nice

Cindy Ann H.
Clasificación:

None everything went smoothly. Meghan was very polite , professional and very helpful. Appreciate her amazing customer service skills.

VINCENT LAVELLE G.
Clasificación:

No parking. Slow & rude. Unprofessional called me sweetie & honey. Very unprofessional.

VERCA MAE M.
Clasificación:

Add additional parking for customers vehicles.

MICHAEL K.
Clasificación:

Person was rude and punishing. Seemed resentful about helping customers. Apparently called the police on another customer! The other office person was very nice but didn't get a chance to work with her much Wont use this location again if that person is still there. Unfortunate because this is a convenient location for me

GLINDA M.
Clasificación:

El cliente no dejó un comentario.

SU EUN K.
Clasificación:

Meghan is the best manager ever in Dallas area.

MATTHEW C.
Clasificación:

The location is a bit cramped and it was difficult to move the equipment in and out of the facility when there is a very large facility just down the road.

ANDREW DAVID M.
Clasificación:

El cliente no dejó un comentario.

WILLIAM D.
Clasificación:

Have everyone wear masks and make sure management know when there's a change in reservations. Took almost a hour to get the rental.

Patricia R.
Clasificación:

None

PEGGY C. | Overall Experience |
Clasificación:

Megan was friendly and accommodating

Marianne Alice R.
Clasificación:

El cliente no dejó un comentario.

RAY G.
Clasificación:

El cliente no dejó un comentario.

BRIAN KEITH L.
Clasificación:

General manager sold me the wrong hitch and ball I had to go back and get a different drop hitch to keep the trailer from dragging.

SHAWN S.
Clasificación:

El cliente no dejó un comentario.

HEPING D.
Clasificación:

El cliente no dejó un comentario.

BRYAN ROBERT J.
Clasificación:

Van was new, clean and ready as scheduled. Great service.

ABHILASH B.
Clasificación:

El cliente no dejó un comentario.

MARK VINCENT J.
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Scheduling and drop off was great. The representative was friendly, helpful and knowledgeable. The person I worked when when picking up the truck did not seem like she knew everything and she seemed to have an attitude.

TIFFANI G.
Clasificación:

No wait when I arrived, had plenty of supplies if needed. Employee was nice and respectful. Will use this location again if needed!!

KENNETH MACK JR S.
Clasificación:

Everything was great and very professional

STEPHEN R M.
Clasificación:

general manager is not a good customer service person

LESLIE B.
Clasificación:

When we got the truck to our house there was a combination lock on the door. I tried to call to get the combination but I was put on hold for ~15 mins so I hung up. I had to drive all the way back to the UHaul store to have them take the combination lock off

RAFAEL PORTILLO P.
Clasificación:

They didnt want to accept international driver licence, the actitude of the renter was super disappointing bad behavior

LAVETA H.
Clasificación:

The rep that assisted me was notably friendly, informative, and professional. Such a pleasure and he didn't prolong the transaction, as he had a sense of urgency and was to the point, which I appreciated as I had a sense of urgency myself lol. Maybe he just sensed it but either way, that was great customer service. Love that.

LAURENCE ANDREAS S.
Clasificación:

I think if a customer coming back before rental time charges should be revised and discounted to actual rental time. I mean you have the checkin time and return time why not reimburse the customer for bringing back your equipment in more than timely manner. Example I went over in expect miles and was charged but came back in 4 hrs instead of scheduled 8 hrs why not give a rebate for my speedy return? Location was fine Company policy sucks

THIAGO P.
Clasificación:

El cliente no dejó un comentario.

SHIRLEY ROSE L.
Clasificación:

Returns that are done before the close of business, should be done in person and not on the app. I did not find that easy to do. The sales lady was so helpful in getting me checked back in and I appreciated that more.

Jesse C.
Clasificación:

Meghan and Christian were amazing. Highly recommended

Chad R.
Clasificación:

El cliente no dejó un comentario.

CHARLES JOSEPH M.
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Nothing to improve. Fast, courteous and friendly. Great service.

LAWRENCE F.
Clasificación:

El cliente no dejó un comentario.

RAMON M.
Clasificación:

Add parking spaces for the customers

TRACEY C. | Overall Experience |
Clasificación:

This is a great facility. Staff are so helpful. Would highly recommend. Thanks for your assistance, professionalism and friendliness. Thank-you.

ABBY G.
Clasificación:

I thought the allotted miles were about 87 or so. I was told they would give me an extra 30 for free just in case, since I needed to take the truck back to my apartment, to canton, and then to the drop off location. In the end I had to pay extra because the original miles were only 50 something (it's 70 miles to canton!!) and the “free 30 miles”. It ended up not being enough...

ASAD YASIN A A.
Clasificación:

The lady/manger needs a lot of training and courses to know how to deal with customers and to fix any issues instead of making my experience one of my worse!!

GUNNAR WALTER G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

CORNEL S.
Clasificación:

The manager at this location does not know how to deal with people. She called me at 8:23am screaming at me about a reservation she needs to fill with a truck that I rented. So she claims I cannot change the contract period. I must obey and return the rental ASAP or I go to jail. I'm going to make a complaint bc she crossed the line and doesn't stand for uhaul core values.

Paul E.
Clasificación:

The manager of this location just left a new hire by himself which he/she went off to a meeting. When we arrived to drop off the UHaul, the new hire was unsure how to give us a refund for a utility dolly so we had to stick around for a while waiting for his manager to respond. The manager never responded so we left not receiving the refund and just having to trust that the new hire and manager would process the refund later. Felt bad for the new hire because it wasn't his fault that his manager just left him out to dry without knowing what to do in unique situations like ours.

Aundria C.
Clasificación:

The gas mileage seemed to be a bit off. That would be my only improvement.

SIERRA MONET D.
Clasificación:

El cliente no dejó un comentario.

MARTIN V.
Clasificación:

Everything was great. Thanks Megan.

David A.
Clasificación:

El cliente no dejó un comentario.

Bryan Q.
Clasificación:

El cliente no dejó un comentario.

DORA VASQUEZ H.
Clasificación:

El cliente no dejó un comentario.

Deanna K.
Clasificación:

The online rental process was not smooth. I did all of pre-rental questions before arriving but still ran into a 20 minute delay after arriving and being asked to submit headshot and license. The complete verification process should be done online prior to arrival. It was extremely inconvenient to be standing outside in 95 degree weather trying to get verified after having spent time doing it online.

Christopher W. | First Impressions |
Clasificación:

Meghan was there to check me into my storage facility. She was very professional, very helpful, and wanted to make certain I had a good experience. Overall, the facility was very well maintained, albeit cramped.

SHAYLA NICOLE P.
Clasificación:

Meghan and her team did an excellent job of providing same day, efficient service. I booked an appointment 2 hours prior to arriving and the truck and utilities were available, brand new and clean. The transaction was easy and seamless. Thank you for providing excellent customer service!

WARREN W.
Clasificación:

El cliente no dejó un comentario.

Adam P.
Clasificación:

The truck was due to be dropped off at 1:00 pm. I arrived at 12:58. The door was locked. The CLOSED sign said someone would be back by 12:40. I was there until roughly 1:25 and no one showed up. I was not familiar with the key drop off and online verification. As a result, though I was there before 1:00 pm and no employee was available, I was charged a one day late fee. This is unacceptable.

John K.
Clasificación:

This was my first time renting and the worker did not explain the payments/rental procedure well

WILLIAM F.
Clasificación:

El cliente no dejó un comentario.

Jeffrey M.
Clasificación:

Dropped off truck after hours. Location was well lit and instructions were clear.

REARICK P.
Clasificación:

Such a wonderful place to rent a u-haul from. Very accommodating and friendly service. I'd recommend to anyone looking to move or store items.

Stacy D.
Clasificación:

Very small parking area for truck rental or general use of services.

EDGAR P.
Clasificación:

Location was fine. The way we went about it to pickup was not.

HOWARD Y.
Clasificación:

The lady at the counter was a royal B! Not friendly. Entire time treated me like I was about to steal their truck. Give me a break. Will never use U-Haul again.

PORSCHA T.
Clasificación:

Over charged directly before closing. Was charged items I never used. And I cleaned the truck out and still got charged. I'll NEVER use Uhaul AGAIN ????

TORRY LAMONT DES W.
Clasificación:

El cliente no dejó un comentario.

BRYAN J.
Clasificación:

El cliente no dejó un comentario.

CATALINA HERRERA R.
Clasificación:

Very friendly. Informative. Had answers to all my questions.

David C.
Clasificación:

Make the "Clean and Maintained" separate questions.

CHARLES H.
Clasificación:

Meghan was extremely courteous and knowledgeable.

ORLANDO A.
Clasificación:

El cliente no dejó un comentario.

SRI SATYA G.
Clasificación:

Meghan was super helpful. 10/10

NATHANIEL E.
Clasificación:

Overall I was satisfied.

JAIME H.
Clasificación:

Meghan is always on top of it she is always a pleasure to deal w love her

James B.
Clasificación:

El cliente no dejó un comentario.

JOSEPHINE ESPINO G.
Clasificación:

El cliente no dejó un comentario.

Gail R.
Clasificación:

Have vehicle full of gas on pick up.

Robert M.
Clasificación:

Everything went great and I didn't have any problems. The staff is the best at this location. If I call with any concerns they always say it's not a problem. Thanks!

Jensy A.
Clasificación:

El cliente no dejó un comentario.

Corey K.
Clasificación:

El cliente no dejó un comentario.

Jeremy S.
Clasificación:

El cliente no dejó un comentario.

Jaime H.
Clasificación:

Excellent customer service from Meghan and her crew loved the truck it was clean and ran great

Jonathan O.
Clasificación:

Meghan was amazing. Everything went quick and professional. She made my moving experience perfect.

Martha B.
Clasificación:

El cliente no dejó un comentario.

Donal P.
Clasificación:

El cliente no dejó un comentario.

Vanetta J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Preston W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

WILLIAM R. | Overall Experience |
Clasificación:

Too few staff. Had to wait a while to get taken care of

Jeremias S. | First Impressions |
Clasificación:

Very good customer service

john m. | First Impressions |
Clasificación:

Managers were very friendly and knowledgeable. Property was clean and secure.

MELISSA J. | Overall Experience |
Clasificación:

Amber was very friendly, informative and efficient. She made cancelling my storage unit very easy and stress free!

sydney h. | Overall Experience |
Clasificación:

The employees are excellent! I have experienced excellent customer service at this location until I met the new general manager Megan.She was very rude, aggressive, and condescending.She's not helpful

michael l. | First Impressions |
Clasificación:

Had an issue with the previous renters not removing their lock. It was a mistake made by employee releasing unit before lock was removed but all is good now!

evester s. | Overall Experience |
Clasificación:

Thanks manager Mary for all your help.Mz.Sutton

Dongkwon C. | Overall Experience |
Clasificación:

I like this place.whenever I need storage, I want to use it.

Dongkwon C. | First Impressions |
Clasificación:

You did good job.

Matthew S. | First Impressions |
Clasificación:

good job

Miguel M. | First Impressions |
Clasificación:

Good service

LUZ L. | Overall Experience |
Clasificación:

The entire staff was always so helpful and friendly. I'm going to miss them all (moved to another city). Hopefully the new group will be just as friendly and helpful as the wonderful group of guys.

jennifer h. | First Impressions |
Clasificación:

Great customer service

Cheryl G. | First Impressions |
Clasificación:

We love your Office manager was amazing and helping given good information. Now the location really is not good. But we know there’s been lots of break-ins and we’re a little worried about that.

Michael B. | Overall Experience |
Clasificación:

The unit was not clean when I rented it. The door was broke and I was told it would be fixed but it was not. I called and left messages. I never got a call back. I canceled the unit.

Gary S. | Overall Experience |
Clasificación:

I would make the perimeter fence more secure. Maybe add wire. Other than that. It was good

Monty T. | Overall Experience |
Clasificación:

thanks

PATRICIA C. | Overall Experience |
Clasificación:

Great staff and very friendly

Verla S. | Overall Experience |
Clasificación:

apparently only one person is working I went to office 3 times it was locked. Another time the door was locked & paperwork was being done & I wait & knocked 3x, 15 minutes later he answered. No good

Alison M. | Overall Experience |
Clasificación:

While the over facility was secure and well kept many of the units had doors that were old and did not keep the elements out. Ours wasdamaged and would not close properly. We were concerned.

wayne h. | Overall Experience |
Clasificación:

Forced to use circular keyed lock. Misplaced key, told I had to use a locksmith to open. Not allowed to cut the lock myself. Staff far from friendly. Will not use any uhaul storage again.

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