Customer Reviews for U-Haul Moving & Storage at Harry Hines Blvd

1,226 comentarios

11061 Harry Hines Blvd   Dallas, TX 75229
(N Of Walnut Hill)

(972) 247-1724

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 4 p. m.
  • Dom.: 10 a. m. - 3 p. m.

Servicios en esta ubicación:

Contáctanos

(972) 247-1724

11061 Harry Hines Blvd
Dallas, TX 75229
(N Of Walnut Hill)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 4 p. m.
  • Dom.: 10 a. m. - 3 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Felt very welcomed

RAJIV M. 
Clasificación:
5.0

Everything thing was as I expected, This is the reason I always use Uhaul when I need to have a box truck for moving, it is fast and easy.

RICKY B. 
Clasificación:
1.0

This is absolutely the worst experience at U-Haul and I would love a chance to speak to the regional manager about the experience. No worst feeling than when my goal was to rent the truck and use for my own need (which should be U-Haul core business) turned into receiving the worst harassment from the store manager (which shouldn't be a core one, no less a driving force to turn people away). Meghan (the store manager - she reminded me of her title any chance she could unprompted). Her hostile way of communication every time left me wondering if there something about me or how I look that leads to this or is this just her way dealing with customers in general? Either way, it does not make it professional or acceptable to run a store like this. When I first picked up the truck, things were fine. I got good instruction along with the pamphlet so I knew what to do. When I returned I self-checked out as instructed since it was on a Sunday and the store was already closed. The website has a rigorous process for self-checkout including taking pictures of sides and entering data as requested. I did everything the website asked and left. The next morning, I received a call from Meghan, this is when the hostile manners began. She proceeded telling me that there is bump in the front of the truck, accusing me that I might have hit the curb somewhere. I told her very politely that I do not recall doing that since I drove very slow and very careful and I didn't have the truck for long. She proceeded with her way again, challenging me did I not check for all spots before I took the truck, did I not accept all conditions too. I told her very politely again that I did so of course because it would not let me proceed if I didn't accept all and things were looking fine to me. To save you time, she remained her position not in a form of questions or doubts since it was parked overnight, but in a form of absolute certain accusations that I did it. So I just said, “Meghan - it seems that we might not see eye to eye on the issue, could you let me know what is the total cost for the issue and we might go from there?” Only then, she decided to back down from the accusation and said she will escalate this to her regional manager and see how he respond. I said sure, I am free in the next 15 mins but will be on a call after just so she know. After that, she gave me a call during my meeting so she just left a voicemail. In her message, she mentioned that her manager said not to worry about the issue and that I left a pair of sunglasses so feel free to come to the store to pick it up and they open until 7pm most days. During the first 2 weeks, I tried to come to the store after work (past 5pm). Google Maps would show that the store closes at 5pm so that's why I couldn't just go. One time, I called the store but somehow it routed to the call center twice and I asked the same question, they confirmed that the store closes at 5pm. I have also called many times directly to the store, if not picked up by customer service it was on wait time for 30 mins and more. So I decided today that I would come in before work to avoid all that. I met Meghan and told her I'm here to pick up my sunglasses. She gave me the oddest look but proceeded to ask me when was this. I told her my rental date and that was 3 weeks ago. Without asking me for my rental reservation number, name, or look somewhere to see if the store has it. She continued staring at her computer the whole time onward (it was between me and her) and said she does not hold things for that long. She then reminded me that "It was 3 weeks ago" without saying anything else, as if this is another accusation why I didn't come sooner. I was just taken aback at how rude she was. So I continued asking her if maybe she could check if maybe the store still has it. Without looking away from her computer still (she was not actively typing or anything), she said no she does hold to things that long or know of any such thing. I said it was you or someone else (I'm just being polite at this point) that gave me a call that the store has it and I could come anytime the store is open. She then moved to the most audacious accusation yet, "tell me what it is, I cannot just show you what I have". She gave this really weird look and I was confused so I told her again that it is a pair of sunglasses. She continued with her accusation saying I cannot come in here and ask to see something without telling her what it is, what if it's not mine some sort. Then, I realize what she was trying to do and confirm if she wanted me to describe how it looks (how odd to have to describe sunglasses or prove myself that I specifically come to this store to try to get something that is not mine. She wasn't asking for my reservation number or my name so I don't know why that wouldn't do it) but I did anyway, telling her the details of how the sunglasses look. She then immediately said no she doesn't have it. At this point, it was very futile and clear that she might not have it and I was getting beyond harassed with her accusations. I was going to say something sort of polite and just leave but then she said, "Why would I hold to something for that long?” (x3 times she repeated), it was very clear to me that she was trying to shame me into thinking that I was late in retrieving my stuff. I just left with "Because it was not yours to throw away". I left feeling extremely awful the way I was treated and communicated throughout this whole experience. The sunglasses was a gift from a dear friend of mine that I haven't seen in 11 years from France. I make no mistake in realizing that I should not have left it in the truck when I returned. However, I should not be ever talked to like this or anyone else as a customer and that they might not hold on to things but there are better ways to deliver this and not shaming or making others feel this way. I hate that I have to tell you this long about the experience but I truly hope that no one should ever experience this.

Donna L. 
Clasificación:
5.0

Check-in process could be faster. This is not the fault of the personnel at the location, they were working as fast as they could, the problem is that they have to complete too many steps. The process needs to be streamlined.

Vicente C. 
Clasificación:
5.0

Meghan the GM was very nice & super helpful! She walked me through everything I needed to know while her kindness was not only needed but appreciated :)

Oriana R. 
Clasificación:
5.0

Have Meagan become regional manager her operation is light years above your other stores.

Charles C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Nithin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugo O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley A. 
Clasificación:
4.0

Ashley was great in the morning when I picked up but the woman who received the van back was awful and rude. I plan on calling the facility today to omplain.

Gail M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter K. 
Clasificación:
5.0

Meghan was phenomenal and extremely friendly. Explained everything clearly and efficiently. Walked away smiling and I very much appreciate it!

Richard M. 
Clasificación:
5.0

Megan is the best! The facility is always organized, well maintained, and secure.

JIMMIE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Franky C. 
Clasificación:
5.0

Super effecient.

Richard D. 
Clasificación:
5.0

No improvements need to be made. Megan went above and beyond to help me unload my belongings into my storage unit and drop off the trailer. She is an absolute sweetheart and her kindness meant so much to me. This woman is an angel!

Dominique W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugo O. 
Clasificación:
1.0

The customer service while renting the vehicle was amazing. On returning the vehicle I was treated badly. She proceeded with asking me questions and kept holding me even though I stated I had to take a flight very soon and was running late. Her gestures and way of approach surprised me. Very disappointed. My experience was totally great while renting and returning at other locations. Would not recommend this location.

EdwinRichard J. 
Clasificación:
5.0

Friendly, Fast service

Thomas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugo O. 
Clasificación:
3.0

Explain to customers all that is involved especially new customers or even if they have rented before. Never assume a customer knows

MAKARIO V. 
Clasificación:
5.0

We had a great experience at this location. The manager and staff were very helpful and welcoming.

Anthony F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAUDIA D.  |  Overall Experience 
Clasificación:
3.0

The manager is rude and disrespectful

Vasu B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eboneemonee W.  |  First Impressions 
Clasificación:
3.0

U-Haul had issues keeping my reservation and then moved me to another location further from my house without clear communication. Overall I was not satisfied with my experience.

STEVEN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIDGETT W.  |  First Impressions 
Clasificación:
5.0

Meghan was great to work with. She was efficient and gave very clear instructions about the rental and return process. It made it very easy and convenient to rent the vehicle.

Jennifer F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nya P.  |  Overall Experience 
Clasificación:
5.0

Keep up the good work

Carlos H. 
Clasificación:
4.0

Have the equipment more clearly marked with dings. There were a lot of them that I had to pick up.

PETER MICHAEL N. 
Clasificación:
4.0

My only suggestion is to redo / modify the sign. It seems faded and is somewhat difficult to see on a cloudy day. Employee was wonderful!

Patrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugo O. 
Clasificación:
2.0

Was told i had to go inside to cancel storage unit. That was such an inconvenience I was on my way out of town and had to wait for the office to open. The process was way too long as well.

Gina S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY S. 
Clasificación:
2.0

El cliente no dejó un comentario.

MARCOS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANANTHA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugo O. 
Clasificación:
5.0

El cliente no dejó un comentario.

NYA P. 
Clasificación:
5.0

Everyone was so friendly. That's why I keep coming back.

Anthony V.  |  Online Move In 
Clasificación:
5.0

Meghan provided a high level of customer service

Lucky James P. 
Clasificación:
2.0

Truck was not ready - GM was very difficult & spoke over customers - I did not have credit card & had to inconvenience a friend to rent the truck with NO compensation for the huge inconvenience as I have previously paid cash or used my Debit Card - & within the past week! Understand rules if explained PRIOR to arrival so I am prepared. Inconvenienced 6 people for something so simple - pickup truck to move couches - should have been a non eventful rental. Will not return to this location until a change is made. The rudeness is unprofessional as well as not appropriate. GM needs another job or better customer service attitude. Not the “I go by the rules can not help what other locations do”. Not a professional GM to be assisting a UHAUL customer. Please get this resolved - busy business should excel in taking care of the customer.

SANDRA KAYE P. 
Clasificación:
5.0

If I could give more stars I would! Amazing customer service.

Genna S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID W B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugo O. 
Clasificación:
1.0

When anyone at an established business, especially the owner, Meghan Draper in this case, tells me that they have to take a "FULL BODY PICTURE" of me in order to rent the vehicle, and clearly states with great conviction more than once that it's "beuause of the area", I feel personally attacked with prejudice. I am a successful business owner, in the industry for over 20 years, and I have never been made to feel that location or race has anything to do with how policies are created. I will be following up with your corporate, and possibly with legal action very soon. Gracias.

PABLO ALFONSO R. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
4.0

the truck was clean The cleaning supplies used leave a sticky residue on the steering wheels. I did mention it to the attendant and she said she would address it. However of the windows in the vehicle were quite dirty wipe down every now and then would be very helpful. Otherwise great experience at this U-Haul location better than most.

JAMES G III D. 
Clasificación:
5.0

Great customer service. Courtesy.

GUADALUPE C. 
Clasificación:
5.0

Manager Meghan Draper was awesome in helping us with the materials and equipment we needed for our move. Very, very pleased.

JAMES BRAD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugo O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ashton M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolanda M.  |  Overall Experience 
Clasificación:
5.0

A shopping cart would be nice to move stuff

james t.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mohamed H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE W S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIFFANY NICOLE N. 
Clasificación:
3.0

Manager was very overbearing and persistent. Was rushing us to get the truck back to the lot. I didn't like her persistent behavior.

THRESH RENAY B. 
Clasificación:
5.0

You need to give your employees more help. Staff up a bit more. The employee was very helpful but had to juggle multiple tasks and customers. This is not the first time I've run into this.

GILBERTO C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter N. 
Clasificación:
5.0

El cliente no dejó un comentario.

john m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugo O. 
Clasificación:
5.0

Meghan the manager was very helpful and professional!

Judith I.  |  Overall Experience 
Clasificación:
4.0

The lady told me the person in Lubbock should have informed me about returning furniture pads!

MD A. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL PATRICK R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE ANTONIO G. 
Clasificación:
1.0

The sales lady was slow and extremely rude.

GINA MARIE S. 
Clasificación:
2.0

Checkout process was very difficult and too long, not much flexibility in payment method or adding additional drivers, vehicles steering wasn't in very good condition and made it difficult to navigate in tight spaces.

DANIEL JAMES K. 
Clasificación:
5.0

I've always used the larger U Haul rental location on Harry Hines/Northwest Highway and booked this one by accident. But will always book this one in the future. No line, efficient, friendly.

CLAYTON FOSTER W. 
Clasificación:
1.0

The staff is very friendly. This storage facility is in a bad area which we didn't know ahead of time moving across the country. We were told by the staff they have to close early since the 'area is very active and not a good place to be at night. The storage shed itself had holes in the wall and had run-down doors. The actual rope is like splinters. I had to pull it down with a towel. They have rodent deterrents in the sheds themselves which leads me to believe they have a problem. We also experienced an issue with nails all over the group. I picked up a full handful, and then the staff came out to help me. Luckily I only needed the shed for 1 week.

ALICIA G.  |  First Impressions 
Clasificación:
4.0

Ase unos años atras todo estuba muy bien asta ahora que ay nueba maneñer c cre muy estricta y rasista

Jeremias S.  |  Overall Experience 
Clasificación:
4.0

I was not able to park my personal vehicle there while I used the rental .Since there are only 4 parking spaces for quick visits. But I was directed to a shopping mall down the street to safely park at while I used the rental truck which I did. But I definitely wouldn't leave it overnight.

MICHAEL R. 
Clasificación:
1.0

The lady in the office was rude. Finally after spending an hour in there she warmed up a little.

Gina S.  |  First Impressions 
Clasificación:
1.0

Extremely slow and backed up. Only one person on the job and she would not take the time to move a returned trailer that was blocking the return route. It took over 30 minutes to drop off the u-haul. Tail end of my u-haul was hanging out in traffic as a result.

Joshua T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory J.  |  First Impressions 
Clasificación:
5.0

Megan Draper is THE BEST. She has helped me out many times when I needed to add a unit or downsize. Hers is a very well run U Haul!

Jeanie J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynka C. 
Clasificación:
1.0

My experience was appalling. My truck was not available and I was notified at the scheduled pickup time. I was directed to the above location by a friendly customer service agent who did give me a 50$ credit. At the second location they asked for a state ID, a second ID, called me to verify my number, called the person I was with to verify their number, called “someone that knows me” to quiz them and verify my identity, and wanted to call a 4th person to verify my identity then asked for my passport. I asked if they did this to everyone and they said we do as much as we FEEL LIKE to verify your identity. Another customer knocked on a closed door and instead of helping them they laughed at the customer and said “I'm just not going to answer them”. Please do not reward this location with your business.

SERGIO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edgar J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ELTON B W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elton W.  |  First Impressions 
Clasificación:
4.0

Check in was a little painful. Location services turned on still would not work w the check in. Taking photos was fine but would not upload until I disabled my ad blocker. Too many things to fix just to upload pictures.

KEITH ALAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CINDE HODGES S.  |  Overall Experience 
Clasificación:
5.0

The staff member that assisted me was working alone at the time and was having lunch. She took her time to assist my family and I and was very helpful for what we needed!

Yolanda M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN Carl S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sharunda D.  |  Online Move In 
Clasificación:
5.0

Very nice service

NIRAVKUMAR P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUO SHUN T. 
Clasificación:
5.0

Thanks for all your help 🙏

MARCO ANTONIO M. 
Clasificación:
5.0

The lady who helped me was absolutely the best! I loved working with her!

JOSHUA ALAN R. 
Clasificación:
5.0

We went to the wrong uhaul by accident but are so happy we did. Meghan made the last leg of our move so much more manageable. Absolutely the best.

CHARLES R. 
Clasificación:
5.0

Meghan literally saved our move. We could not physically have done it without her help. She is amazing.

CHARLES R. 
Clasificación:
5.0

Easy and Meghan was super nice and helpful! Had never driven a big truck before. She helped me a lot! Would use them again!

KAREN NELMS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM N. 
Clasificación:
5.0

Arizona messed up on the reservations it was supposed to be at 3 o'clock then I called and have it done at 8 AM I got to location and the reservation was set for noon the manager at the Harry Hines in Northwest Highway Location handled everything very well and then they sent me up the road to get the truck to another location on Harry Hines and it didn't go well at first but she But at that point I was kind of stressed out and Megan handled it really well I don't remember the other managers name at the other location so they handled everything well but you're reservations department is horrible

SCOTT RAMON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugo O. 
Clasificación:
5.0

Meghan Draper is a wonderful and exceptionally dedicated facility manager she looks out for all of the customers and ensures that the facility is safe and clean at all times.

manuel b.  |  First Impressions 
Clasificación:
3.0

Truck was new and had low miles but was dirty. Truck bed was full of leaves. The lady who checked me in when I returned the truck was rude. So rude that I thought she was joking at first. Customer service has gone down the toilet.

MATTHEW B. 
Clasificación:
5.0

Meghan went above and beyond helping me with my rent. I'm impressed how she deliver her work, very precise and detailed.

GRACE A R. 
Clasificación:
5.0

Manager great person and very professional This is my second time renting here and I will continue to come back !!!

JAIME H P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor C. 
Clasificación:
5.0

She is awesome

NARAYAN P. 
Clasificación:
5.0

Meghan Draper was amazing! We had a terrible experience at a nearby 3rd party location (TK Automotive in Irving, TX) the representatives there said, “I don't work for Uhaul so I don't have to help you.” There we're only 4 lock boxes, the online checkin said to use lockbox number 8. Tried the code on the four I found and it didn't work. Went back inside to ask for help and the guy refused to assist in anyway. We decided just to go to a regular Uhaul location and we were very much satisfied with the Harry Hines Uhaul location. Meghan Draper helped us out tremendously. She said she would get us in a truck right away to avoid disruption with our move and would take care of the complaint of the other location. She was extremely friendly and genuinely went above and beyond to make us satisfied. She deserves at least a pat on the back by her supervisor at least if not employee of the month. Next time I need to rent with Uhaul, I'll drive the extra distance just to have her help with my transaction.

COLE DAVID K. 
Clasificación:
2.0

I lossed my job due to them cancelling my storage. Now I'm stuck with a trailer and no where to put it❗️❗️❗️❗️❗️❗️❗️ and I live out of town❗️❗️

PORSCHA T.  |  First Impressions 
Clasificación:
5.0

I don't know if you can clone the Manager Meghan Draper, but her professional and approachable demeanor is one all of the best I've had the pleasure of experiencing in quite a long time. She is constantly moving and her hands are busy with quality control making sure the current and the next customer is taken care of completely and timely. I have and will again recommend U-haul simply because of my experience with Mrs. Draper.

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GIRALDO D. 
Clasificación:
1.0

Being less hostile and aggressive also more education on our customers they are being misled and misinformed . Also Extremely rude Staff there in the front desk

OSCAR PAUL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John T. 
Clasificación:
5.0

Rick and Georgia were so accommodating and friendly. Thank you both so much ❤

Maria Teresa S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christina T.  |  First Impressions 
Clasificación:
5.0

Very clean. Well organized location.

DAVID SPENCER C. 
Clasificación:
2.0

I am not happy that they charged me $25.00 for clean out when I swept the truck No place to park car when renting truck

KATHRYN ELAINE W. 
Clasificación:
1.0

I arrived at 9:35 for my 10:00 pick-up. The Manager was at the location but would not wait on me. She felt that hitting the tires of a truck was more important that waiting on me. She wouldn't help me until 10. This isn't poor customer service, it's no customer service.

TIM ANDREW F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler Vincent P. 
Clasificación:
1.0

The General Manager is very rude. Overall customer service with Uhaul in general was terrible. I'd never recommend or use uhaul services again.

Theepak S. 
Clasificación:
5.0

We dropped off the trailer in TX after hours so we did not deal with anyone. However it took over an hour for us to check in the trailer as the website would not recognize our location. We had to keep trying so that was the only issue we had upon return.

Melisa O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugo O. 
Clasificación:
5.0

La MANAGER MEGHAN DRAPER DA UN EXCELENTE SERVICIO DE ATENCIÓN AL CLIENTE . Gracias a sus atenciones vuelvo a rentar y trató de recomendar esta compañía de UHAUL .

Ana A.  |  First Impressions 
Clasificación:
5.0

Meghan was great. Her costumer service is excellent. The cargo van was in great shape and very clean. The communication and texts were very helpful.

JAMIE RAE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JASON A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL GERARD C. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVE MARTIN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES ANDREW C. 
Clasificación:
5.0

The experience with Ms. Draper was excellent. She was informative and friendly. This was my best experience with U-Haul. Although not the best location (I was sent to this location as an alternative), Ms. Draper more than made up for it with excellent service and information.

BRYAN LEE C. 
Clasificación:
5.0

Excellent attention, thank you very much 🙂

IRIOLVI DEL VALL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

HASNAIN HAKIM J. 
Clasificación:
4.0

El cliente no dejó un comentario.

OSNIEL R.  |  Overall Experience 
Clasificación:
4.0

Meghan Draper runs a very tight ship, keeping constant eyes on the facility. I always felt my stuff was secure.

Jesse C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry N.  |  Overall Experience 
Clasificación:
5.0

The manager was kind and friendly. I give her high praise for the excellent job she did throughout my experience.

Marie L.  |  First Impressions 
Clasificación:
3.0

Misplaced important form that I submitted nearly a year ago.

Anthony T.  |  Overall Experience 
Clasificación:
5.0

Meghan, thank you for helping us! Very professional!

Croix M.  |  Online Move In 
Clasificación:
5.0

Seems like safety and disinfecting the trucks was paramount. She was running a tight ship! Like that.

MARTIN JOSEPH E.  |  First Impressions 
Clasificación:
5.0

Your GM Meghan Draper is awesome..very friendly and helpful...was always a pleasure seeing her...

PATRICIA V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas R.  |  First Impressions 
Clasificación:
1.0

The Manager needs a real attitude adjustment. She could not have been any less helpful. Her car was parked in the way, she had a horrible disposition, and was rude. The three movers could not believe how awful she was. I will never lease from this location again.

GARY E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Janea B.  |  Overall Experience 
Clasificación:
5.0

Meghan Draper, is easily your best employee. She went above and beyond to make sure we were satisfied. She was amazing. Please make sure to give her much deserved recognition.

Anje Anise W.  |  First Impressions 
Clasificación:
5.0

Thanks again Meghan for everything

MAURICIO G.  |  Overall Experience 
Clasificación:
5.0

My Experience with this location from the beginning is 5 stars. Meghan did make sure to please all the way your peace of mind. I do strongly recommend. Thanks Meghan

MAURICIO G.  |  First Impressions 
Clasificación:
5.0

They accomplished all I needed and I felt welcomed.

William R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EVELYN T.  |  First Impressions 
Clasificación:
3.0

Megan was friendly and accommodating

PEGGY C.  |  Overall Experience 
Clasificación:
5.0

This is a great facility. Staff are so helpful. Would highly recommend. Thanks for your assistance, professionalism and friendliness. Thank-you.

TRACEY C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GUNNAR WALTER G.  |  Overall Experience 
Clasificación:
5.0

Meghan was there to check me into my storage facility. She was very professional, very helpful, and wanted to make certain I had a good experience. Overall, the facility was very well maintained, albeit cramped.

Christopher W.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Vanetta J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Preston W.  |  Overall Experience 
Clasificación:
3.0

Too few staff. Had to wait a while to get taken care of

WILLIAM R.  |  Overall Experience 
Clasificación:
5.0

Very good customer service

Jeremias S.  |  First Impressions 
Clasificación:
5.0

Managers were very friendly and knowledgeable. Property was clean and secure.

john m.  |  First Impressions 
Clasificación:
5.0

Amber was very friendly, informative and efficient. She made cancelling my storage unit very easy and stress free!

MELISSA J.  |  Overall Experience 
Clasificación:
4.0

The employees are excellent! I have experienced excellent customer service at this location until I met the new general manager Megan.She was very rude, aggressive, and condescending.She's not helpful

sydney h.  |  Overall Experience 
Clasificación:
4.0

Had an issue with the previous renters not removing their lock. It was a mistake made by employee releasing unit before lock was removed but all is good now!

michael l.  |  First Impressions 
Clasificación:
5.0

Thanks manager Mary for all your help.Mz.Sutton

evester s.  |  Overall Experience 
Clasificación:
5.0

I like this place.whenever I need storage, I want to use it.

Dongkwon C.  |  Overall Experience 
Clasificación:
5.0

You did good job.

Dongkwon C.  |  First Impressions 
Clasificación:
4.0

good job

Matthew S.  |  First Impressions 
Clasificación:
5.0

Good service

Miguel M.  |  First Impressions 
Clasificación:
5.0

The entire staff was always so helpful and friendly. I'm going to miss them all (moved to another city). Hopefully the new group will be just as friendly and helpful as the wonderful group of guys.

LUZ L.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

jennifer h.  |  First Impressions 
Clasificación:
5.0

We love your Office manager was amazing and helping given good information. Now the location really is not good. But we know there's been lots of break-ins and we're a little worried about that.

Cheryl G.  |  First Impressions 
Clasificación:
2.0

The unit was not clean when I rented it. The door was broke and I was told it would be fixed but it was not. I called and left messages. I never got a call back. I canceled the unit.

Michael B.  |  Overall Experience 
Clasificación:
4.0

I would make the perimeter fence more secure. Maybe add wire. Other than that. It was good

Gary S.  |  Overall Experience 
Clasificación:
5.0

thanks

Monty T.  |  Overall Experience 
Clasificación:
5.0

Great staff and very friendly

PATRICIA C.  |  Overall Experience 
Clasificación:
1.0

apparently only one person is working I went to office 3 times it was locked. Another time the door was locked & paperwork was being done & I wait & knocked 3x, 15 minutes later he answered. No good

Verla S.  |  Overall Experience 
Clasificación:
3.0

While the over facility was secure and well kept many of the units had doors that were old and did not keep the elements out. Ours wasdamaged and would not close properly. We were concerned.

Alison M.  |  Overall Experience 
Clasificación:
2.0

Forced to use circular keyed lock. Misplaced key, told I had to use a locksmith to open. Not allowed to cut the lock myself. Staff far from friendly. Will not use any uhaul storage again.

wayne h.  |  Overall Experience 
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