Customer Reviews for U-Haul Moving & Storage at Harbor Blvd

2,941 reviews

822 S Harbor Bl   Santa Ana, CA 92704
(Coming down S Harbor Blvd enter first driveway passing AutoZone)

(714) 839-3220

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(714) 839-3220

822 S Harbor Bl
Santa Ana, CA 92704
(Coming down S Harbor Blvd enter first driveway passing AutoZone)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
1.0

Customer did not leave a comment.

OMER A. 
Rating:
3.0

Customer did not leave a comment.

ANN S. 
Rating:
4.0

Manager and staff were very helpful

TIMOTHY K. 
Rating:
5.0

Great staff members. Very kind!!

JEREMIAH D. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL M. 
Rating:
4.0

Employees are fast and efficient. Thanks!

NICOLE V. 
Rating:
3.0

Just improve on the customer service would be nice.

JAY L. 
Rating:
5.0

Fast secure easy and safe

Alexander H. 
Rating:
5.0

Customer did not leave a comment.

Moises C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
2.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

Customer did not leave a comment.

SOHRAB R. 
Rating:
5.0

Genuinely friendly and helpful employees.

LAUREN H. 
Rating:
5.0

good job

DANNY M. 
Rating:
5.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
2.0

Customer did not leave a comment.

DANIEL A. 
Rating:
1.0

Returned truck with 1/4 gas requirement, however, $30.00 charge still applied, person receiving truck did not say I needed more gas!!! There was more than enough time left on rental to rectify discrepancy !!!

LANCELOT K. 
Rating:
5.0

Great customer service!

ARAS S. 
Rating:
5.0

Question #1 - The trailer was really dirty, which I didn't really care about, but maybe you do. So, I'm only mentioning it because you asked if the equipment was clean. Before leaving my home, I checked tire pressure...50 psi...both sides. The sticker in the trailer said to follow the psi rating on the tire, which was 65 psi. So, I inflated to 65 psi. Aside from that, the move was successful and I will be using U-haul again. Thanks!

Bernard M. 
Rating:
4.0

They are no so friendly

Heriberto R. 
Rating:
5.0

Customer did not leave a comment.

ELSA M. 
Rating:
5.0

Customer did not leave a comment.

Lacroiz L. 
Rating:
5.0

Cameron Chamber was so nece!!! He is D'man!!!!!

MAXEL A. 
Rating:
5.0

Customer did not leave a comment.

james L. 
Rating:
5.0

Customer did not leave a comment.

Diana D. 
Rating:
5.0

Nice easy and fast

JAIME R. 
Rating:
4.0

Great service and people working here. Quite understaffed at busy times.

Jonathan H. 
Rating:
2.0

Customer did not leave a comment.

Chitara S. 
Rating:
5.0

David treated us with kindness and was very helpful.

PAUL A. 
Rating:
5.0

Everything was great

HERIBERTO R. 
Rating:
4.0

Customer did not leave a comment.

Christine T. 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
5.0

Lovely service with everyone I encountered.

LAUREN S. 
Rating:
5.0

Keep hiring people like your current staff.

BRANDY N. 
Rating:
5.0

Customer did not leave a comment.

EUGENIO G. 
Rating:
5.0

Anthony was excellent in Customer Service from greeting me as I walked in, realized right away that there was issue with my reservation. Provide option to me n handle it well. Great customer service.

YUSTINUS S. 
Rating:
1.0

Old trucks

EDUARDO S. 
Rating:
4.0

Customer did not leave a comment.

YVONNE M. 
Rating:
5.0

Very easy to do the return couldn't have been better

VIRGINIA S. 
Rating:
5.0

the staff were very helpful

RYAN J. 
Rating:
4.0

The van was clean, except the passenger front seat, we had to brush it down because it had dog's hair all over it. We did bring it to the attention of service person who helped us

LORA B. 
Rating:
3.0

My reservation was for Lake Forest, and I received an email confirmation for the Lake Forest location. When I arrived with my reservation in hand to pick up the trailer, they told me they didn't even have one of the trailers I reserved at that location, and my reservation had been moved to another location in Santa Ana, some 18+ miles away! I wasn't notified of the change to Santa Ana. It required an 36-mile round trip drive, in peak rush hour traffic, on one the busiest freeways in Southern California. Absolutely unforgivable level of customer service!

DONALD S. 
Rating:
5.0

Customer did not leave a comment.

GREG B. 
Rating:
5.0

Superb

SHARYN E. 
Rating:
5.0

Customer did not leave a comment.

TUAN L. 
Rating:
4.0

Customer did not leave a comment.

Pahola H. 
Rating:
4.0

Customer did not leave a comment.

EVA B. 
Rating:
5.0

Service was fast and professional.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

LINDA M. 
Rating:
5.0

Customer did not leave a comment.

EUGENIO G. 
Rating:
5.0

Customer did not leave a comment.

DIANA A. 
Rating:
4.0

Customer did not leave a comment.

AVA N. 
Rating:
5.0

Customer did not leave a comment.

jorge m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS J. 
Rating:
5.0

Friendly and helpful staff. Called to verify that my rental that was transferred to them from another location. Will be back for sure.

George G. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO V. 
Rating:
2.0

On line reservation did not work. My assigned pick up time did not account for the location hours, turned out my reservation was moved to another location without notification.

FRANCISCARL C. 
Rating:
5.0

Customer did not leave a comment.

ERNEST L. 
Rating:
5.0

Customer did not leave a comment.

LEON M. 
Rating:
5.0

The staff were courteous and friendly and the service was fast.

SHIRLEY B. 
Rating:
5.0

Quick service

JOSE V. 
Rating:
5.0

Good services

SOFIA G. 
Rating:
5.0

I left a safety belt in the truck I rented on 10/9/21 Hopefully they have it thanks 714 925-9346 Peter

PETER G. 
Rating:
5.0

Customer did not leave a comment.

ELIAS R. 
Rating:
5.0

David was super friendly and accommodating.

Keane V. 
Rating:
5.0

Good services

SOFIA G. 
Rating:
5.0

Check the trucks engine. I thought I was being thrown and jolted by the front cab, I think somethings wrong with the transmission. But all and al the guys behind the counter were great! Thank you Uhaul!

Cynthia F. 
Rating:
1.0

1st of all I was in a rush, so I called the 800 number to find and reserved my trailer. I went there and no one was in the store. You can check the cameras when I came in and how long I was in there by myself. I kept knocking the back window to catch someone's attention, but no one came. So I finally went out side to the back, I saw a guy and I asked if someone can come help me? he replied "where?" I said in the front desk, so he just yelled out for the girl to come help me. Then when she came to help me. She said that she don't know how they can reserved one for me when she had a customer who reserved it yesterday and said let me find you another location. I'm super pissed. Then later upon checking she said oh never mind I got one for you. After doing everything inside, she said ok back your vehicle up and she'll hook me up, after hooking me up she said go in your car and turn signals on. Then come to find out the trailer was missing a brake light. so more waiting and more time wasted. Anyways this is the worst experience I have ever had with UHAUL. I hope I don't have to come back to this location ever again.

DON V. 
Rating:
5.0

Customer did not leave a comment.

DANIEL T. 
Rating:
5.0

Excellent service very happy and satisfied with the experience.

NELSON R. 
Rating:
3.0

Customer did not leave a comment.

CHELSEA C. 
Rating:
5.0

David was amazing!!!! He was so quick and friendly. Helping multiple people at once but so on top of everything. This must be one of the hardest working guys I have seen. U-haul is so lucky to have him on their team. Wow. I am so impressed! My husband and I who both are managers were just blown away with the way he knew exactly what he was doing and what was going on, directing who to go here and there. Very efficient.

ALEX R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

ROGER M. 
Rating:
2.0

Poor U-Haul experience. Customer service was bad too. Truck had 1 mile more than contract. When I told attendant he said to use my phone to take a picture of odometer and update online But my internet wasn't working. Your worker should've come to help. Thanks for stealing $1.38 from me. When I tried to check in truck after hours internet wasn't working so could not do it.

daniel C. 
Rating:
5.0

Everything was amazing. Everyone was helpful and kind

AMER S. 
Rating:
5.0

Customer did not leave a comment.

KHA N. 
Rating:
4.0

Customer did not leave a comment.

Bryan H. 
Rating:
5.0

Customer did not leave a comment.

LUIS C. 
Rating:
5.0

Good services

SOFIA G. 
Rating:
5.0

Customer did not leave a comment.

JESSICA M. 
Rating:
5.0

Customer did not leave a comment.

Gisela S. 
Rating:
5.0

Customer did not leave a comment.

TRINH T. 
Rating:
3.0

The side door fell off. The rubber on the rim of the door came off, too. Someone can get hurt. You should definitely fix the door before renting it out again. Other than that David was very nice and helpful.

KENNETH J. 
Rating:
5.0

Great service from the manager. Please clean the inside of the windshield of the van for the next driver. Otherwise, clean and low mileage cargo van was a pleasure to drive.

RICCO D. 
Rating:
5.0

The rep, Jerome was very kind and helpful.

Jacqueline E. 
Rating:
5.0

Excellent customer service.

MIGUEL G. 
Rating:
5.0

Thanks Cameron!

OSVALDO C. 
Rating:
2.0

I spent over an hour and a half on the phone waiting gor someone to answer. When I did talk to some one, I was transferred four times. The fourth one was right back to where I started, at customer service. The only uhaul employee who knew what they were doing was Ashley and was willing to stay with me. I made reservations for equipment that required me to travel from one city to another. Of course I had to pay for mileage. This is one inept screwed up operation. God forbid if I ever have to use uhaul again.

Ramon P. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
4.0

Customer did not leave a comment.

AGUSTIN A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Molly F. 
Rating:
5.0

Honestly i was having an absolute awful day movin, and the peeps at this location really took care of me. 10000000/10 would reccomend

Samuel L. 
Rating:
5.0

Customer did not leave a comment.

Tien N. 
Rating:
5.0

Very friendly hassle free service, will rent again.

SCOTT D. 
Rating:
5.0

I've used this location before. Staff has always been efficient and courteous.

KEVIN H. 
Rating:
5.0

No comments great service. Thank you

THOMAS D. 
Rating:
5.0

Fast & efficient. Got my storage unit setup with no fuss. The unit layout is better than most places. It's easy to get in & out of your spot w/out having to go thru a maze of hallways & corridors.

Melquan G.  |  First Impressions 
Rating:
5.0

Gabriel Velarde was most helpful, provided very clear explanations, and even willing to call other U-Haul locations for me. The storage unit itself was in very clean and good condition.

Rosalinda G.  |  First Impressions 
No reviews have been submitted for this location.

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