The manager was amazing, however it took 2 hours to get our truck because the one they had could not be rented out (check engine light). The manager went ABOVE AND BEYOND to find us a truck and get it there for our move.Theresa B.
Customer Reviews for U-Haul Moving & Storage at Harbor Blvd
Santa Ana, CA 92704
(S of Mcfadden Driveway after Autozone)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Cambio de propano
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.MARTHA V.
Staff was very helpful throughout the entire rental processAmanda L.
I only drove 13 miles and put 3 gallons of gas and was charged additional gas fees, which was unacceptable. I left vehicle with a quarter tank. Will never use this location again and will post bad reviews on all sites related to this location.YUJI F.
The manager of this location was amazing! He should get a promotion and train everyone else in different stores. There was some complications from what the call center booked for us versus what the store could see and he worked above and beyond to get us what we needed, he even called different stores for us with 1 day notice! He was greatRYAN E.
El cliente no dejó un comentario.KARELL M.
Thank you for everything!!!!!AMY R.
El cliente no dejó un comentario.ROBERTO M.
El cliente no dejó un comentario.LEONEL O.
El cliente no dejó un comentario.AUSTIN G.
staff was rude. Made no urgency to help customers. Sat in the office for a while while the line built. Then acted with an attitude like they were annoyed we existed. I told him (Anthony) I didn't like his tone or attitude and I asked him to explain to me what I had done to earn it. I would not recommend this location...and this happened after the location nI was told my vehicle was at didn't arrive and they sent me to this location. So bad attitude was an insult to injury.MATTHEW E.
El cliente no dejó un comentario.CHRISTOPHER T.
El cliente no dejó un comentario.ERIC P.
El cliente no dejó un comentario.CATHRYN S.
El cliente no dejó un comentario.Steven O.
El cliente no dejó un comentario.RICHARD H.
El cliente no dejó un comentario.Christine O.
During the rental we need to keep it in extra day and I tried calling the location and nobody answered they transferred me to a number that I had to wait for an hour and a half and then the lady disconnected me so I had to drive to the location. Waiting on hold for an hour hour and a half is ridiculous.STEVEN W.
Excellent customer service.Benjamin W.
El cliente no dejó un comentario.Darrin D.
El cliente no dejó un comentario.LYNETTE H.
El cliente no dejó un comentario.Jesus E.
Good serviceRIGOBERTO E.
Trailer was not at the location that was originally establishedAaron H.
Employees unprofessional, computer went down, only 1 employee & a Supervisor, long line & wait, no one ever did a walk around inspection, my reservation was somehow messed up, truck had a bad transmission! Worst experience ever!!!cynthia S.
El cliente no dejó un comentario.ELI R.
El cliente no dejó un comentario.hilda G.
I have been here before. Your staff is excellent. I would definitely recommend. I am a repeat customer for this location.Jennifer P.
Nice friendly people and a hot girl to boot! Ill be back!MARVIN N.
Customer service was terrible especially on return everyone on cellphone ðŸ“± while people were waitingMIKE S.
I think I may have forgot something in the uhaul please call me at 3603340305Katelynn B.
El cliente no dejó un comentario.ERICK C.
El cliente no dejó un comentario.JOSEPH C.
El cliente no dejó un comentario.Salvador M.
The staff there is excellentCLAUDIA T.
El cliente no dejó un comentario.PHILLIP T.
Awesome people at this location. Cameron is very attentive and helpful *****ENRIQUE H.
I waited in the main room for over ten minutes waiting for someone to come to the counter. Finally went around back and a girl with purple in her hair was on her phone in the garage. As soon as I stumbled back there she jumped into action. They had four trucks waiting to be returned and she was in back ignoring us. I refuse to use this location again.PHILIP P.
El cliente no dejó un comentario.RAUL O.
El cliente no dejó un comentario.BONNIE M.
When I first arrived, the employee at the front desk was helping another customer with their rental. He did not even say hello, I'll be right with you. There was only once staff member at the time. The transaction with that customer took about 15 mins. Then the same employee tells the customer "I will pull up the vehicles in front for you," once the transaction was complete. The employee walks out the door and says nothing to me, such as I'll be right back or sorry for the wait. In total I waited 25 minutes to be seen. I was standing in the facility completely alone for 10 mins while the employee got the vehicles for the first customer, no supervision whatsoever. Also, the rental was reserved for 4:30 pm pick up to 6:30 pm drop off. I did not get the vehicle until 4:50 pm but still had 2 hours recorded on the paperwork and still had to return it by 6:30 pm. Terrible customer service.CYNTHIA C.
El cliente no dejó un comentario.QUENTIN R.
El cliente no dejó un comentario.SANDRA G.
El cliente no dejó un comentario.Tatiana N.
El cliente no dejó un comentario.Ann H.
El cliente no dejó un comentario.Adaline T. | Overall Experience
El cliente no dejó un comentario.WILLIAM V.
El cliente no dejó un comentario.Tri N.
El cliente no dejó un comentario.BARBARA T.
Great service!EVANS S.
The only problem I had was that the different sizes of moving trucks were not available, but that's my fault because I reserved a large one, but it was too large to drive. So, I went back to get a smaller truck and the one I wanted was not available. But, Cameron got me into the next size down and that worked really well. I'm thankful that Cameron was able to help me in this way. GraciasJESUS S.
They're just robbers because I charged me two days. I took the truck on the 29th and returned it on the 30th at 7:20 pm and it turns out they're charging me on March 31st They're robbersMAURICIO T.
El cliente no dejó un comentario.Maria C.
First time and it was so easy and fastMERARI R.
El cliente no dejó un comentario.BRITTANY E.
Your associate was rude and then upon purchasing a $5 lock with a $10 bill, he decided to make me wait forever only to find out he was giving me the rest of my change in nickels!! Gave us poor instructions regarding what to do about a couple very noticeable dents on the front bumper. The last thing I would like to mention is his lack of full disclosure never mentioning anything about a late fee if returned after hours telling us we had 24 hours for 19.95 plus mileage and told us where to deposit the keys when we hour back. Ultimately, what we expected to be a $30-$40 dollar rental turned into then simply keeping our $100 deposit and never hearing from them again. Never received an email or an invoice or even a followup. Just kept our $100 deposit. Very unprofessional and I felt cheated out of my money. Very unsatisfied with this uhaul service.robert W.
El cliente no dejó un comentario.MARK C.
Friendly and exelent customer service.ALFREDO H.
El cliente no dejó un comentario.MARISOL M.
Thank you Uhaul for exceptional customer service!DEBORAH S.
Location Changed at last minute.... Please fix.Christopher C.
El cliente no dejó un comentario.JOHN N.
El cliente no dejó un comentario.SERGIO D.
The truck ramp had dirt all over it. The seats had dog hair.Rigoberto M.
El cliente no dejó un comentario.ANDREW K.
El cliente no dejó un comentario.SERGIO D.
They gave me an estimate of $80 dollars per 12 hrs 100miles , I used for only 11hrs and I only put 60 miles on it. And I ended paying $180.JOSE P.
El cliente no dejó un comentario.ELENILSON T.
El cliente no dejó un comentario.PHI N.
Both gentlemen were awesome! Very friendly and helpful!!!David R.
El cliente no dejó un comentario.KARYOUA K.
I brought some items back and they still charged me. I'm waiting for the refund now, but I wish there was better communication between the employees to prevent mistakes like this. GraciasKandice M.
Location depends on where one lives- this was thrust upon me the night before as my usual location didnt have the trailer I wanted,VINCENT P.
Maybe have a live 24hr. Help line.PAMELA B.
Both the clerk that helped me rent the van and the gentleman that helped me check in the vehicle were friendly and professional. I would definitely come back in the future.John D.
El cliente no dejó un comentario.Maria C.
The guys are very friendly and helpfulLUIS S.
El cliente no dejó un comentario.SCOTT S.
Best staff ever.Carrie L R. | Overall Experience
Quick and easy drop offâ€”business was a breeze here.SARAH C.
Best in the West!!!!!!ENRIQUE H.
El cliente no dejó un comentario.Jeanina C.
El cliente no dejó un comentario.Kevin A.
Staff was friendly and helpful.GARY B.
El cliente no dejó un comentario.ANDREW C.
Everything was handled very professionally and in a timely matter I would use this location or recommend to all family and friends good job and thank youPATRICK M.
El cliente no dejó un comentario.HARVEY G.
The door to open the back got stuck and we took 1hour trying to figure out how to fix it . These things happen but what upsets me the most is the fact that it was impossible to get a call in , I tried for 20-30 minutes calling trying to get someone to help somehow and nothing . It made me be late and now have to figure out how to transfer the rest of my stuff tommorow because the place closed at 4 . First time using U-Haul and it wasn't horrible , but it is going to cost me more time and money nowJOHNATHAN G.
Easy process to rent and easy returnAARON O.
El cliente no dejó un comentario.DANIEL A.
I highly recommend that you retrain or get rid of your front desk employee. As when my husband and I went to pick up the rental truck. Your employee at the front desk was super rude, had a very nasty attitude and treated us as if we were garbage. He kept giving us attitude the whole time we were there making payment.ROLANDO L.
Nice guys atending.EUGENIO G.
El cliente no dejó un comentario.DANIEL G.
El cliente no dejó un comentario.JOHN H.
El cliente no dejó un comentario.MARISELA H.
Front desk guy is a jerkARTEMIO M.
El cliente no dejó un comentario.mehrgan K.
El cliente no dejó un comentario.juan l. | Overall Experience
El cliente no dejó un comentario.Angela B. | Overall Experience
El cliente no dejó un comentario.Angela B. | First Impressions
The staff was always exceptional and always helpful.Catrice K. | Overall Experience
I would like to thank (Candyse Hart) for the way she treated the customers and including myself, the professionalism she has was amazing to finish my storage reservation in few minutes. Thanks a lotJalil M. | First Impressions
Fast & efficient. Got my storage unit setup with no fuss. The unit layout is better than most places. It's easy to get in & out of your spot w/out having to go thru a maze of hallways & corridors.Melquan G. | First Impressions
Gabriel was very kind, personable and exhibits great customer service!!!Daniel S. | First Impressions
Gabriel Velarde was most helpful, provided very clear explanations, and even willing to call other U-Haul locations for me. The storage unit itself was in very clean and good condition.Rosalinda G. | First Impressions
Friendly and very helpful staff! Highly recommended!RICHARD D. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!