El cliente no dejó un comentario.Michelle S.
Customer Reviews for U-Haul Moving & Storage at Hanover St
Lebanon, NH 03766
(Rt 120 & I-89 Limited Parking)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.Edward S.
I was able to contact this facility directly by phone. Had a horrible time contacting other locations.David M. | First Impressions
The service was excellent!Matthew M.
The truck leaked water in the cab and on our moving boxes. Most of the cab area was duct tape together. The passenger door was duct taped and falling apart. There were no door seals so the road noise was deafening. However, the engine was in good shape and the truck performance was good. Customer service was also good.Mark H.
I returned the truck after hours and didn't have the contract number required for signing the truck back in. Chris was very helpful (even though he was off the clock) and got the truck signed back in for me. Thank you Chris!Laura H.
Chris and Bryan were so helpful in correcting my reservation. They went out our their way to get me the best deal and provided excellent customer service. I also received excellent service and help from a gentleman (I don't remember his name) but he checked my lights and made sure I had everything I needed for my trip. I would highly recommend this location based solely on the customer service I received. Top notch!JULIA P.
My entire experience with U-Haul has been positiveâ€”from reservation via phone through to the return of the vehicle. It might be helpful, however, to make sure the driver is familiar with the details of operating the particular vehicleâ€”lights, heat and other featuresâ€”before they depart the lot (an optional tutorial?). Thank you to all the people at U-Haul who assisted me.Virginia N.
Customer did not leave a comment.William J.
Customer did not leave a comment.Christin K.
Customer did not leave a comment.James P.
Customer did not leave a comment.Kathleen F.
Customer did not leave a comment.ALLAN C.
Customer did not leave a comment.Marion W.
Customer did not leave a comment.SARAH B.
Location was clean and neat, the location personnel were friendly and helpful, truck was clean, but old (149,000+ miles) and did make a strange whiney noise whenever more throttle was engaged. I neglected to check the mileage when leaving the facility and was surprised when the bill showed I travelled 100 miles more than my GPS indicated. I have filed a dispute hoping that it was just a case of fat fingering the keyboard - I am not suggesting anything malicious, and would certainly rent from U-Haul and this location again. I will make sure I verify mileage in the future to avoid this issue. Customer service was extremely helpful and understanding.James F.
Ron was great to work with, fast and efficient.Ronald M.
I am a bit upset u-haul wants to charge me 20$ to check my rental iI drop off after hours ? I don't see the difference if I drove it in before my time expired. Hmmmm Anyhow as usual this is the best U-Haul with a great associates. Friendly, knowledgeable and take pride in the equipment by how clean and well maintained vehicles are. The store is always neat and clean. And yes they all deserve raises.Nanci S.
Customer did not leave a comment.Cynthia P.
The cashiers were not well informed and left the lady that was training by herself to wait on us. She did her best, not knowing the dolly wasn't in the truck we didn't get the dolly we requested and when returning the truck notified them, they stated they would credit it, just leave and I would get a email in 10 min with the adjustment....Do NOT BELIEVE THEM!!! Thankfully I only lost $21 but it's the point! They tried to get me to leave before they proceeded the paperwork which then would have made me late returning the vehicle...it was very scetchy...or they were just being lazy! I have to rent another truck but will be doing it from another location.KAMILLA L.
There are two things that you can do to improve: 1-Stop fucking people over. I was told that the truck was "full on fuel" and I drove that Uhaul from one end of town to the other, which was a distance of less than 5 miles one way. We loaded a studio apartment into that Uhaul. When I went to fill it up, it took over 8 gallons of fuel which indicates that either I was lied to about the tank being full, or that Uhaul gets less than 1 mile to the gallon, which I know it does not get that poor of fuel efficiency. 2-Upon drop off nobody was to be found. I went inside the store and there was a customer walking about yelling trying to find somebody. Then when they took the keys all they said was "you're all set". Why did I wait just to give the keys to somebody? Just have a drop box.LOGAN A.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.Joseph P.
Customer did not leave a comment.DAVID B.
Customer did not leave a comment.JOHN C.
Customer did not leave a comment.Brian P.
The after hours drop area was full and it seemed less than completely clear where else to leave the truck.Kent G.
Classic example of how people make a difference. These guys rock!BRADFORD B.
Customer did not leave a comment.JEFF C.
Customer did not leave a comment.Cathy S.
Excellent, thank you, guys.FANGJUN L.
Your staff was wonderful. Great job!MICHELE M.
Customer did not leave a comment.Deb P.
Excellent service.GAYLORD L.
Customer did not leave a comment.John M.
Customer did not leave a comment.DOREEN C.
You said the 20 ft truck had a full tank but it was less than half when picked upTOBY D.
Inside of box trailer I rented was filthy. Had not been cleaned or even swept after previous users.. Staff was very helpful.Kenneth P.
It was very smooth and efficient.Joseph O.
Customer did not leave a comment.PHILLIP R.
Amazing crew. Thanks u-haul.carl C.
All was fine.MICHAEL G.
Personally...I am so impressed with the entire staff at Lebanon, NH U-Haul. Mickey and his team are absolutely fabulous. A special THANK YOU to the entire staff for being especially kind to me this weekend. I can't wait to see them all again on the 29th for my hitch installation. I would absolutely recommend Lebanon U-Haul! Thank you, Catherine from NHCatherine J.
Customer did not leave a comment.DEVIN ROI O.
Customer did not leave a comment.wesley M.
Customer did not leave a comment.Susan R.
Great serviceCURTIS H.
Customer did not leave a comment.STEVEN F.
Customer did not leave a comment.JOSH A.
Customer did not leave a comment.Gregory P.
Customer did not leave a comment.Roger D.
Awesome customer serviceedwin A.
There was no onsite parking when I rented my box truck for an overnight use which led to me receiving a parking ticket from the town because my car was not in an area which permitted overnight parking. A little frustrating on the part of a consumer that the place of business can't accommodate all the needs of a customer.JOSHUA H.
Wow! This was a great experience. Dropping off with Chris was outstanding. It was quick and clean and honestly, enjoyable. Chris was super helpful and he made the experience really good. Would highly recommend!Stephen R.
Great customer service. Very helpfulDOC A.
Customer did not leave a comment.John H.
Truck was in perfect condition ...no issues. check in and check out was extremely fast. Well organized and efficientDawn G.
Customer did not leave a comment.Doug B.
You guys are the best of the best!!!! Professional, but also with that extra-special hometown service. Thank you!Cheryl P. | Overall Experience
Customer did not leave a comment.Ryan M.
Customer did not leave a comment.John S.
The pick up location the manager was unable to send the correct charge and link to the bill through the mobile phone. He called during the transaction and I could not tell who he was talking to. A little discourteous. The person hooking up the trailer was very helpful and the person detaching at drop off was also very helpful.RICHARD K.
Customer did not leave a comment.BRADFORD B.
Customer did not leave a comment.MELYNDA K W.
Customer did not leave a comment.Nigel E. | First Impressions
One guy was wearing a mask that didn't cover his nose. I very politely mentioned this, and he didn't even acknowledge the comment. The van I rented was unsafe in snow. It got stuck more than once, and slid so badly that I thought I would be seriously injured or die in an accident.FRANCINE R.
Customer did not leave a comment.PRESTOND R.
I was told to fill it to just past the halfway, which I did - and then I got billed $8 for extra gas. Not worth fighting over, but I don't think it was accurate.TYLER L.
The staff was great - friendly and professionalJohn S.
Customer did not leave a comment.Lisa P.
Customer did not leave a comment.THERESA B H.
The trailer was clean and operated as expected.FLETCHER C.
Mike and Chris were absolutely wonderful in addressing all our needs for a truck rental. From the start, I presented "Mike the Man" with a challenging rental situation, and he rectified the problem. We ended up needing an extra day, and Chris took care of our needs with a single phone call. I would not hesitate to rent from Uhaul in Lebanon, NH again; and give the highest accolades to Mike and Chris. Uhaul, you might want to give these two a raise for their friendly customer service and proficiency.Terry K.
Have the truck shoveled off in advance of my arrival.CHARLES B.
Customer did not leave a comment.Jerry J.
The App for self check-in is probably the worst app I've ever used in my life. It took nearly 45 minutes to get it to work properly.Tyler L.
Customer did not leave a comment.Claire B.
I tried the online pickup with the phone app. Not a good experience. Truck was not parked where app said it would be. Needed help getting key from lock box.Nathaniel P.
Everything was perfect and I appreciate your patience with me. John Patterson I would CERTAINY recommend .d you to any one.john p. | Overall Experience
Customer did not leave a comment.Charles K.
Your customer service person, Chris was wonderful. He greeted me with a welcoming smile, was personable and helpful, communicated clearly what I was to do, expect, need...he was what "customer service" should be defined as. I have used your facility many times and this particular interaction was far above normal. On my (very tired) arrival back 24 hours later, not only did he remember who I was, he made the return process seamless. Kudos to him!Katherine B.
Customer did not leave a comment.Richard W.
Customer did not leave a comment.Richard W.
The truck was clean enough on the inside. The outside was dirty; however, it may not be practical to wash the trucks as often in the winter due to wet and dirty roads and freezing temperatures.Steven S.
Customer did not leave a comment.James B.
Customer did not leave a comment.KENNETH C.
Customer did not leave a comment.Cheryl P. | First Impressions
Wipers were worn. Something has bee applied to the interior of the windshield. It was very difficult to remove and mad night driving challenging.James N.
Thank you.Pietrina S.
Customer did not leave a comment.DAVID K.
Courteous, knowledgeable and friendly people. Great place to rent a van or truck.Alfonso D.
Nothing I would changeMichelle B.
Customer did not leave a comment.KAREN M.
Customer did not leave a comment.SARAH R.
Customer did not leave a comment.Paul G.
Customer did not leave a comment.David P.
Customer did not leave a comment.Deborah T.
Again. Thank you so much Chris and u haul :)ALLEGRA B.
I returned the trailer at around 8:30 PM. I followed the instructions on the website. All went well until I took a pic of the inside of the trailer. There was no "upload" method. I tried it three times. No luck. We called for phone help, waited 10 minutes or so, but the person could not help, got transferred to someone else who instructed me to send THREE pics to her via E mail. I guess it worked, but it too way too long.Kenneth B.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.Dean S.
Customer did not leave a comment.J Vincent G.
Customer did not leave a comment.Mary S.
Online check in wasn't very user friendly and didn't work. My truck was returned early and then I received a call the following day asking when I would be returning it. So it was never checked in. Poor communicationApril D.
The pick ups and vans do not go out of state so they really need to have snow tires and not seasonials in states that have snow. This location in Lebanon is the best u-haul location I have ever had the pleasure of using. The personal go above and beyond at all times.Nanci S.
The staff was very knowledgeable, they were very friendly and were able to accommodate our moving needs. I highly recommend this U-Haul locationmark k. | Overall Experience
I live in Arizona so everything was done on the phone. Couldn't be more pleased with the results. Mickey and staff were excellent with the whole process.ronald p. | First Impressions
Customer did not leave a comment.DARYL C. | Overall Experience
The staff were super kind, and the service was amazing!dillon b. | Overall Experience
The staff was always responsive. I felt safe going to my storage unit. The facility is designed to be user-friendly.Claudia M. | Overall Experience
The whole process from move in to move out was smooth. Fair price.Leslie W. | Overall Experience
Customer did not leave a comment.dillon b. | First Impressions
Customer did not leave a comment.David G. | Overall Experience
HIRE STAFF!!!!!!!gaal c. | Overall Experience
I didn't expect a dark, end of a long hall on a different floor than the loading dock storage room. There is no light switch in the unit and it's dark and dingy. I'll be moving my things out ASAP.April H. | Online Move In
We had an excellent experience with renting a storage unit from Uhaul. I would definitely do it again, if the need should arise.diane w. | Overall Experience
Customer did not leave a comment.Susanna C. | First Impressions
Made my move so much better! Not only was the staff helpful, they were so friendly and caring. Best experience ever. Thank you guys so very much for everything.Laurie A. | Overall Experience
The code we were given with the online check-in process didn't work, and the woman manning the desk had no idea how to fix it. She found another woman who tried to fix it and couldn't. Then they asked another man who worked there who tried to give me a key card and the key card wouldn't work. So I went back and waited with my stuff (and crew of people who were helping unload the truck) until they got me a keycard that could access the place where my unit was. On to the unit. The storage unit we were given was marketed as a 10 x 15, but when we arrived there was a massive square removed from it (for I'm assuming stairs to the upstairs). For 200 dollars a month I was expecting (and needed) a full 10 x 15 storage unit. Very disappointed about this.Stephanie R. | Online Move In
Kora was amazing and helped me replace my key card.Carrie S. | First Impressions
We were satisfied with the service at this particular facility.edward b. | Overall Experience
The gentleman helping us was very nice and extremely helpful considering the circumstances.Sasha S. | First Impressions
The people at U Haul were very helpful. My daughter and I were moving things into storage and there were a couple of furniture items that we needed help with and one U Haul employee gladly assisted us. We are very grateful. He also brought us water as it was in the 90s. We were well taken care of.Deborah C. | First Impressions
Customer did not leave a comment.robert c. | Overall Experience
I was very impressed with the facility and the staff. Everyone I had contact with at any time over the last year that I had the storage unit was always friendly, helpful, patient, kind and accommodating. This facility in Lebanon, NH is top notch and should be recognized as such!!! Thank you one and all for outstanding customer service!sheila g. | Overall Experience
Didn't have a problem at all..very good peopleanna l. | Overall Experience
There were some days where there was snow on the stairs leading to the storage facility. Someone could slip.Kenneth H. | Overall Experience
They were very nice to me and help fully to me. I would highly recommend them.Stephanie F. | First Impressions
Friendly and helpful! Staff seems happy, kidding around and helping each other!Angelita C. | Overall Experience
The staff members were very friendly and helpful.Angela C. | Overall Experience
Mickey and Mike were friendly and helpful. Convenient location. Overall great experience and we’ll be back!Meredith F. | Overall Experience
Very friendly and helpful employee!bonnie l. | Overall Experience
Great service overall!Joseph D. | Overall Experience
Michael LaHaye made my experience a smooth efficient experience. He was knowledgeable with the process and completed the storage rental quicklykenneth c. | First Impressions
The access to the storage is horrible . You need to carry boxes up stairs and then get them through a door and onto a conveyor belt to go down a flight of stairs and then fight through a meat curtain.RYAN R. | Overall Experience
Mickey, Mike #1, Miranda, Amy, Tina, and Mike #2, in other wards, all of the staff at Lebanon UHaul, bent over backwards to help me with every step of my move from Leb to San Diego. Thank you all!!!WILLIAM L. | Overall Experience
Very polite, professional, and helpful staff.Angela C. | First Impressions
My dealing with them was excellentlee r. | First Impressions
Everyone that worked there was extremely kind and helpful.angela e. | Overall Experience
I experienced superb & courteous service from the staff. I was highly impressed with the way they worked together & the amount of work they got done at a very busy facility. Fabulous experience.Glenda S. | Overall Experience
Friendly staff. Computer system needs to be updated and they need more help. Overall very friendly people which makes the need for patience worth it.steve m. | Overall Experience
Easy and secureMark M. | Overall Experience
Mike was awesomeronald c. | Overall Experience
Mike in new Hampshire was excellentronald c. | First Impressions
Good people, good serviceGILBERT S. | Overall Experience
The staff was courteous and friendly. However the facility is very inadequate. They really need an elevator. I did not expect to lug things upstairs or balance them on a steep narrow conveyor belt.robert k. | First Impressions
The customer service was great, and the employees were kind.Henry and Angel S. | First Impressions
Excellent customer service. Super friendly and helpful always! Thx Chris and Micky!! Always felt safe and secure at unit when going in using my 24 hour access. No matter what time of day or night.emily t. | Overall Experience
Mike was very helpful and kind during my whole experience. His patience made my hectic moving experience so much better! I really appreciate everything he did for me.gabriela m. | First Impressions
Responsive and informative. Thank you.susan p. | First Impressions
Really great service!Nicholas E. | First Impressions
Staff was always helpful and professional.susan m. | Overall Experience
Extremely nice, polite and helpful customer service employees. That’s why I go there.JOANN C. | First Impressions
N/aDanielle B. | Overall Experience
Great!abigail c. | Overall Experience
It served the purpose for us.Ed G. | Overall Experience
Miranda was FANTASTIC! Informative, personable and professional. We look forward to many years of a mutually beneficial business relationship.Valiena A. | Reservation
N/aERIC M. | Reservation
Everything good!Allegra S. | Overall Experience
Had to wait a while on check in (it was a very busy day).Tom S. | Overall Experience
As far as I am concerned the Hanover Street uhaul is the company's only beacon of light. People there were friendly and helpful after a poor experience dealing with call center reps who were clueless.William W. | Reservation
Hard to get your stuff into, must walk up stairs then down stairs to get to the unit. Massive conveyor belt makes it easier to get stuff down but dangerous for kids. It was clean.Emily O. | Reservation
I was quoted a 13 X 9 and got a 10 X 10. Had to throw 4 things away cause they didn't fit. Was over 3 days and paid $139.95. I didn't get the correct storage I shouldn't have to pay the $139.95!Kyle S. | Overall Experience
Ridiculously quick and painless return! Thank you!Alicia K. | Reservation
very helpful staff -much appreciated Mike's wisdom on packing!ANNE E. | Overall Experience
I had problems while here. First, the automatic payments got messed up and I was locked out of my unit due to Uhaul error. Also, there was water damage and a lot of senimental items were ruined.robert D. | Overall Experience
Mike G. was friendly and did a great job checking me in for both storage and van rental. Checking out with the van was also easy and quick. The conveyer belt was very helpful in absence of elevator.Danielle H. | Reservation
Awesome employees, clean facilities, easy to move in and outTrey S. | Overall Experience
The staff was very helpful and friendly.haven b. | Overall Experience
Efficient serviceKathleen T. | Overall Experience
Felt like we were rushed through process not well informed, dismissed when voicing concerns. Stipulations on storage were not explained. Items were water damaged in the unit. Didn’t feel validated.aubrey m. | Overall Experience
The manager is so terrible at this location. He is by far the worst manager I have ever met in a business. I live very close to this uhaul location so I use it a lot and every single time he is rude.Samantha A. | Overall Experience
Trucks were always parked in front of bay doors to access storage. Long term customers who paid on time did not matter for rate increases.KIM A. | Overall Experience
No complaints !JOANN C. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!