Customer Reviews for U-Haul Moving & Storage at Hammond Sq

3,606 comentarios

1915 SW Railroad Ave   Hammond, LA 70403
(Directly across the street from Hammond Square Mall)

(985) 345-3066

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(985) 345-3066

1915 SW Railroad Ave
Hammond, LA 70403
(Directly across the street from Hammond Square Mall)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Don't act like the person doesn't know what they are doing and when someone uses a trailer give a spare tire in case of a blow out

JAIME Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICKY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert N. 
Clasificación:
5.0

El cliente no dejó un comentario.

SOLOMON H. 
Clasificación:
1.0

Truck got 8 miles per gallon. Was charged way too much. Went 100 miles and paid almost 200 dollars.

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAUNA R.  |  Overall Experience 
Clasificación:
1.0

Was charged for gas when I returned it with more gas than I received it with. When I called I was told that it was my fault. Yet, i wasn't instructed to report it when I received it. . Poor business and very unprofessional

STACI B. 
Clasificación:
3.0

I was charged an extra day ($80) when I turned in the last UHaul an hour late. Since I returned this one in a day early, it would have been nice to get a discount back.

Crystal S. 
Clasificación:
1.0

I need to talk to corporate regarding this issue I have had with this location as I will never use uhaul again due to the poor service and the way I was treated and the outrageous bill I received and being treated like a criminal and I hold a united States coastguard license and have for 22 years.

LOUIS G. 
Clasificación:
3.0

Have more equipment available had to get a small trailer because there was only one bigger and it had a flat. I can change a flat in 15 mins if I have a spare tire. Need more equipment

BRIAN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAREALE B. 
Clasificación:
4.0

Wish I would have known about the monthly rate to save some money!

ASHLEY H. 
Clasificación:
5.0

Juts continue to the good work service's and keep customers happy!

OSCAR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lacy B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfernita S.  |  First Impressions 
Clasificación:
3.0

Unable to use dumpster created more of a problem with discording things I did not want once clearing out storage unit.

TRINA W.  |  Overall Experience 
Clasificación:
5.0

Easy rental, good personnel, easy drop off, A+++

SIDNEY S. 
Clasificación:
5.0

All good

Latimer B. 
Clasificación:
4.0

El cliente no dejó un comentario.

TAYLOR C. 
Clasificación:
5.0

I've never been treated so good. Ms. Lashonda is a super employee. I wish my employees were so helpful and I mean it. Thank you for asking. This lady was so thorough in her job. She even lifted the tongue of the trailer & placed it on my trailer hitch.. And A personality To match her work!

DOUGLAS T. 
Clasificación:
5.0

Had a nice experience.

CHARLOTTE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

AARON S. 
Clasificación:
5.0

Your representatives at the Uhaul on SW Railroad in Hammond,la were very friendly and accommodating. They provided me a chair and asked if I wanted water or anything while I waited for my pick up.

jaennette a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JIM K. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS C. 
Clasificación:
5.0

Excellent service as always!

SCOTT L. 
Clasificación:
2.0

Needed a large truck to move , I was told Hammond La location had the truck even though it was 22 miles outside of my area which meant an extra cost however when I arrived the truck was not there then later after deciding to get a smaller truck the truck arrived only to be told it was rent it to another customer I ended up having to make numerous trips with a smaller truck and incurred double fees Really poor service just be careful as their online reservation isn't always accurate

Louis D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAX M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW O. 
Clasificación:
5.0

Great trailer for hauling my Jeep.

JESURI L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TREY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candace C. 
Clasificación:
2.0

Had to drive from slidell to hammond to pick up even though I reserved 2 weeks ahead of time, people not friendly or professional, truck was shaky, needs an alignment

Troy J. 
Clasificación:
5.0

Everything was great...Customer service outstanding

CAMILLE H. 
Clasificación:
5.0

Great to deal with. The process to rent was smooth and easy. I would recommend UHaul to anyone who needs a quick and easy rental.

ROBERT L. 
Clasificación:
5.0

First trailer had a bad door. Had to swap it.

FRANK T. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTA M B. 
Clasificación:
1.0

I paid for 24 hour rental and got only 6 hours. When I ask why? a lady ( tall african american) treat me really bad, she is a person that doesn't know nothing about customer service. Shame on her. I used your services before and never was treated the way she did.

PATRICIA C. 
Clasificación:
5.0

Another top-notch facility!

JEREMY C. 
Clasificación:
3.0

Better road slide service due to a four hour wait for a leaky tire which should have been seen before pickup of truck

Nolan G. 
Clasificación:
5.0

Not a comment about this facility. However I am terribly disappointed with the Laplace, La. 1221 W Airline hwy facility. I had a Trailor reserved for 0900. When I arrived at 0850 am I set until almost 0920 with no one available to fill my reservation. No one around not open for business. However the customer service 800 number was able to change my location rental only costing me about forty five minutes of wasted time.

DON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM T. 
Clasificación:
1.0

El cliente no dejó un comentario.

Austin S. 
Clasificación:
2.0

The staff was friendly and helpful. The dolly provided was filthy and gooey. I drove from Hammond to Slidell on a low tire and road side assistance took about 4 hours to arrive. It wasn't a good experience once I arrived to my destination, they are understaffed and it effects the consumer. Poor experience but the staff was very helpful and pleasant to deal with.

BOBBIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER W. 
Clasificación:
1.0

Horrible customer service, horrible attitudes snd very dismissive. Was over charged for gas. Quality customer service needs to be reinforced

STANFORD D. 
Clasificación:
5.0

No problem. Quick pickup and return. Courteous and professional staff.

Gene M. 
Clasificación:
5.0

This particular location is the best UHAUL location I've ever been to. The stall is always ready to help with whatever you may need. As busy as this location is, you would think the staff would be stressed out at all times. In fact, they're quite the opposite. They're always with a smile and all have great attitudes. I've rented trucks and various trailers many times in the past two years and have NEVER had a bad experience. These guys and girls go above and beyond for their customers.

WILLIAM P. 
Clasificación:
2.0

Did the entire preregistration online to save time. Once at the facility the employee said nothing was in the system. Had to decline the insurance 3 times give alternate phone numbers mileage etc. ac did not work at highway speeds.

Joe S. 
Clasificación:
5.0

The return process was quick and pain free. The staff was friendly and helpful.

KELSIE O. 
Clasificación:
5.0

Clean the trailers out. It was dirty when I picked it up and had to mop it out before I could use it

Tim A. 
Clasificación:
2.0

There was no dolly in the truck and 2 soda bottles rolled out from under the seat

SHAWN B. 
Clasificación:
3.0

Customer service representative was short, and almost rude who checked me in. Could use friendlier attitude.

MARK W. 
Clasificación:
5.0

I wish there was a discount on rental of trailer after 5-7 days.

DARRYL B. 
Clasificación:
3.0

I originally rented a trailer at a rate of around $20.00 Per Day plus the $24.00 insurance which isn't bad but I added on a day the next day to make it a total of 3 days and I had to pay another $24.00 the insurance when I've already purchased the insurance which is ridiculous. I rent from y'all all the time and never had this problem. I do business with y'all because y'all are affordable but doubling the insurance all beca I added 1 extra day doesn't make it very affordable.

SEAN S. 
Clasificación:
5.0

Great customer service extremely help they definitely show what customer service should be…..this site and management is SUPERB!!!

Michael S. 
Clasificación:
5.0

Everything was great! Very satisfied customer:)

ANGELIA A. 
Clasificación:
5.0

Staff was extremely helpful and friendly

THOMAS F. 
Clasificación:
4.0

The owner and her staff were excellent. The devastating hurricaine did very little damage to her buildings. There was damage to my unit but it was minimal. Just some water came into the unit from the roof causing a little mold to grow on my furnature. But with a good cleaning it will be fine. Much thanks for all they have done for me.

ELIZABETH M.  |  Overall Experience 
Clasificación:
3.0

When I got home from picking up trailer the right tail light didn't work and the employee didn't have me check before leaving which I thought was weird but I figured he knew what he was doing….they where out of the adapter too had to go somewhere else to buy which kind sucked they sold out

Jacqueline G. 
Clasificación:
5.0

Everything was great. The truck I needed was there, and the staff was beyond excellent.

april Z. 
Clasificación:
5.0

Great customer service!!

CHRISTY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONEY L. 
Clasificación:
1.0

Give ppl what they order not what they didn't order.my Truck suppose to be a15" and they give me a 10" it wasn't fair so I don't think I will tell a friend

TEKARA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Delane L. 
Clasificación:
4.0

I'm not happy about the charges for the rental vs what is advertised.

HAROLDDEAN S. 
Clasificación:
1.0

Was very disappointed with the customer service. Our hitch installation appointment was originally scheduled for 9/6, with expedited shipping paid to get a hitch in time. We were unable to make the original time, so we called to reschedule for 9/24. We were never informed (until we called) that our appointment had been rescheduled to 9/30 due to the part not being in on time (that we paid priority shipping for 20 days prior), without confirming our availability. On 9/30, we showed up for our appointment only to be told we had been rescheduled (again) for 10/4!!! The manager was unapologetic and said “I haven't had time to call anyone back.” She was also unwilling to give any discount for our trouble and the three afternoons I had to take off of work. Very unprofessional and highly disappointed. The only positive is the hitch has finally been installed correctly it seems.

joe B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

So desperate for a truck, and Uhaul made it work!!!! Friendly and Courteous….. they are my hero's! Thanks for everything.

DEBORAH C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Blaire H. 
Clasificación:
1.0

Do not hassle the customer when they have to repair The equipment that was faulty to begin with. Reimbursing for a faulty tire should be the company's responsibility. No one should have to do maintenance to someone else's equipment when it is rented.

Kathleen S. 
Clasificación:
5.0

Ran into a few problems. But the staff really put in the work to help us and it all worked out in the end. Pretty quick service also and nice staff. Would definitely use this location again when I need. Truck and trailer was super clean too. Thank you. And till next time.

CHRISTIAN H. 
Clasificación:
5.0

Price for hitch with installation & lights with installation was cheaper online. At location total was $470. Online, same store was $370. Could be prices are cheaper when you book yourself compared to cost to book at store. Could be the store sold a different hitch. Either way the job was perfect, thank you, I'VE GOT A HITCH.....

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD H. 
Clasificación:
5.0

It was so easy, I reserved a truck, picked it up in less than 10 minutes & returning it was even easier.

SCOTT N. 
Clasificación:
3.0

Upon returning the trailer to the location I inquired about haven't the fee waived as I was not away I would be charged. The pickup location advertised that I just needed to return the trailer today but didn't give a specific time. When I asked if anything could be done about the charge given the situation and circumstances they told me no.

Markita W. 
Clasificación:
5.0

Your website is difficult to maneuver, as in slow and always trying to upsell.

Michael B. 
Clasificación:
4.0

El cliente no dejó un comentario.

LEROY S. 
Clasificación:
5.0

The general manager and her staff was very friendly and so helpful! I give them excellent ratings! I am a manager as well of Academy Sports and Outdoors and I know how important positive rating are! But this team was more than great and needed to be called out for being so awesome!

Lorenzo M.  |  First Impressions 
Clasificación:
5.0

Staff had excellent customer service. Thanks for a very positive experience!!

pamela M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES I. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES K. 
Clasificación:
5.0

This location was great! Very helpful employees! Although UHaul called me 30 mins before I was supposed to pick up my truck and dolly and told me the location had changed to about an hour away from where I lived. So I had to change my schedule to fit my new pick up time. The lady on the phone was also really rude. But when I arrived at the location the man who helped was super nice and helped me load up my car on the dolly.

Chase P. 
Clasificación:
3.0

El cliente no dejó un comentario.

ASHLEY W. 
Clasificación:
3.0

Ok i guess, no one was there

Rod B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Alyssa W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Willie O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy F. 
Clasificación:
5.0

Considering the post Ida challenges they were very courteous and efficient.

darryl B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Delores S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC W. 
Clasificación:
5.0

Nothing needs to change

David B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MILTON S. 
Clasificación:
3.0

Those unfamiliar with the facility may have difficulty locating their rental vehicle (the automated system said it was by the canopy but it was actually located by the hitching bay). The dolly that we reserved was not in the vehicle so we located one on display by the door. The vehicle had a sensor issue which kept telling us that the left front tire was low on air (that information on a note inside the truck would have been helpful). The automated system would not process the premium insurance option so we only had the basic.

Michael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alice M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD G. 
Clasificación:
1.0

Although I booked online for 24/7 pickup, the 7:00 am pickup was not available until the store opened at 9:00. I was confirmed for 7:00am both online and by by phone. Because of the delay getting truck, I lost my manpower and had to scramble to find other help. And because of that I had to rent the truck longer than I hoped! It was a disaster

Greg L. 
Clasificación:
1.0

El cliente no dejó un comentario.

VICTOR G. 
Clasificación:
4.0

El cliente no dejó un comentario.

NICOLE C. 
Clasificación:
2.0

I was charged $92.04 and two days later charges an additional $82.69. Very poor business dealings. When I called to try to get it fixed the female I spoke to was very abrasive and never did resolve my issue, only argued with me. I even called my bank to see if there was a credit hanging around and they advised there was NOT a credit in my account. Do better U-HAUL! Now I have to waste my time returning to the store to fix good. Rhonda Rayborn 985-351-9158

RICHARD R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephanie P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DEVAREO M.  |  First Impressions 
Clasificación:
1.0

Fraud account was open in my name and used my credit card that was not authorized

Robert R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

APRIL S.  |  First Impressions 
Clasificación:
5.0

The First Cashier checked me out she was friendly but the second one when I had to go back in she had attitude like she didn't want to be at work or she was disgusted

Miranda J.  |  First Impressions 
Clasificación:
5.0

Staff were so helpful and nice. Also, very accommodating to me, and other customers. Gracias.

Jo Ann K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel R.  |  First Impressions 
Clasificación:
1.0

Worst U-Haul experience ever. I'd ask for my money back if it didn't take up so much uselessness of my time just trying to communicate with such unprofessionalism. I'll never use uhaul again. I'd rather pay more for a better experience than to experience U-Haul again. And this is no exaggeration just about everyone I mention U-Hauls name to has nothing good to say about them as a company therefore indicating the poor customer service being given by this company to clients who spend their hard earned money to use their equipment and services.

Chrissy B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbel G.  |  First Impressions 
Clasificación:
5.0

Gracias

shirley m.  |  First Impressions 
Clasificación:
5.0

I recommend U-Haul for moving AND storage!! The staff is very professional, attentive and helpful. Each time I had a problem, U-Haul worked with me to find a workable solution!! 5 STARS

JANIE C.  |  First Impressions 
Clasificación:
5.0

The young lady who checked in my return and rented me the storage room was very nice, friendly, and helpful. Quick and easy service!

dan l.  |  First Impressions 
Clasificación:
5.0

Very friendly personnel. U haul computer server seems to be a problem because of upgrade, but the personnel ask for help and continued doing her job. Everyone chipped in to help.

GEORGIA H.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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