Customer Reviews for U-Haul Moving & Storage at Hammertown

5073 comentarios

7701 Tam O Shanter   Stockton, CA 95210

(209) 473-0909

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(209) 473-0909

7701 Tam O Shanter
Stockton, CA 95210

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Great service. Friendly staff.

PATRICIA L. 
Clasificación:
3.0

El cliente no dejó un comentario.

LEE J. 
Clasificación:
5.0

equipment is working and good shape , 2 employees only during my drop off the trailer and 6 clients in the same time but they did the best possible to help all and make everyone happy .

JUAN A. 
Clasificación:
4.0

El cliente no dejó un comentario.

CORNELIUS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald T. 
Clasificación:
4.0

The vehicle was not clean. Found spider webs in the door, the windows were dirty with bird feces, and just filthy. This location is not cleaning vehicles after each use. This was the second vehicle rented in the last several months with the same problem.

BEVERLY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GAURAV K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCUS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN T. 
Clasificación:
2.0

Frontdesk staff is way too friendly (a long personal chat with other customer while other people waiting in line - we waited more than 15 minutes to finish with their chat). It should be a quick hi, how's your day and get to their business and complete the transaction and move on to the next individual who seeks assistance. Truck is dirty (inside). Oil change warning keep appearing. Not enough gas (half to start). Uhaul truck itself is making too much noise while driving.

Ronald D. 
Clasificación:
5.0

El cliente no dejó un comentario.

vincent h.  |  Overall Experience 
Clasificación:
5.0

Equipment functioned well but was dirty

TERRY B. 
Clasificación:
1.0

El cliente no dejó un comentario.

EVANGELINA R. 
Clasificación:
5.0

My experience was excellent. I have rented uhaul maybe ten times in my life. By far, this experience was great! It was organized, professional, prompt and demonstrated that my business is appreciated and my time is valuable. A+!

SHARON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome B. 
Clasificación:
3.0

had problems renting trailer didn't get time and location correct and guaranteed doesn't mean anything because when you want a trailer it's not there and they mess up on times u haul bad

GERALD W. 
Clasificación:
5.0

Make sure has fuel lolol

PENNY G. 
Clasificación:
2.0

Don't change location on the last minuted and make people drive 40 mil to pick up the equipment.when made the reservation it was for Tracy CA. and went to the location din't have me there they sand me to other location in Tracy and it wan't there either so after 1 and half of driving around I found out that if was in Stockton.is 50 minutes away i have to call them . and they only wanted to give me 30 minutes together ..

RANDALL B. 
Clasificación:
5.0

The staff treated me very well and handled my rental check out and return quickly and efficiently. I am very happy with my experience. Thank you. Keith Whitfield

Keith W. 
Clasificación:
3.0

You're looking for comments regarding the location pick up, It was as expected from a U-Haul pick up location. I need to comment on the overall U-Haul experience which was dreadful. I didn't get the truck that I ordered and had to wait on the phone for over an hour to secure the correct truck. The people that I hired to unload me did not contact me or show up. I also called them to confirm and got no response. There really is no help online for flakey no show movers. I was truly fucked (sorry, it's the perfect word). Your movers that loaded me were exceptional and saved my butt. But,, then I get charged for both the loaders and unloaders. Tried calling and using the chat feature to no avail, but I want a refund for services I never received. Truly horrible service!!! I'm so sorry for your overworked staff. Please hire more people.

Teri H. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO G. 
Clasificación:
4.0

equipment is maintained but very dirty upon pick up

Terry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

jason C. 
Clasificación:
5.0

Nothing. I love this location. Carlos T. Is an excellent employee whom needs a raise. I've never came across a young ma with such attentio. To customer service while bei g so well- mannered. Bravo! Carlos Bravo!

Perry H. 
Clasificación:
1.0

They didn't do a walk-through with me when I picked up my vehicle and lied about how much gas was in the car after I brought it back

MARISOL A. 
Clasificación:
5.0

Enter one driveway and exit another. Young man who helped hook up trailer was amazing… keep him around !

WILLIAM B. 
Clasificación:
2.0

Juan (JP) extremely rude and unprofessional. Will not ever do business with that location. Chris the owner, does not understand customer service should be retrained to respect and honor customers.

Real D. 
Clasificación:
5.0

El cliente no dejó un comentario.

patricia L.  |  First Impressions 
Clasificación:
5.0

This location has always been very courteous to me and always precise on what I want. Yes I 100% recommend. The afternoon shift is amazing.

PETE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick T. 
Clasificación:
5.0

The inside was fine. The outside of truck was a little dirty.

Margie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIRK K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIKA W. 
Clasificación:
5.0

Location was clean. Staff were professional

MARVIN L. 
Clasificación:
1.0

How did your issues and was very hard to turn on was overcharged for gas charge triple the amount I was told

IRMA M. 
Clasificación:
5.0

The young Lady that helped me at the counter went above and beyond to get me checked in and also the Manager hand selected the van for my business. It was clean and well maintained, it even had the clean car smell. Thanks guys for the Great service

KEVA M. 
Clasificación:
5.0

Great services

RUTHIE R. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
2.0

Have more one way trailers Follow up make customers aware of any delays. I had a confirmation to puck up my trailer at the Manteca, ca location when i got there the cargo trailer was not dripped of by the previous customer and weren't planning to return the next day. The cashier didn't even give us the 50.00 guarantee but found a trailer at a different location. We had to go to stockton were they did give us the 50.00 guarantee to us. The service at the Manteca location was unprofessional and wastwd my time along with setting me back with my own agenda based on what i was told by phone, text and email.

marlene A. 
Clasificación:
3.0

The customer service and online services are very poor. The only reason why I still use U-hual self storage and truck rentals is because there are no other comparable convenient options that offer the same services. I have had so many problems with the quality off service at multiple locations the absolute worst was from the management at the Mid-city Fresno location and the manager Tish at your Lodi, CA on Cherokee Lane.

Angelica O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOLEEN M. 
Clasificación:
1.0

No refunds on storage units (a full 3 weeks). Because I was an hour late bringing the truck back ( and I did call), they charged me $50.00! I will never go back to the Uhaul on Tamoshanterin Stockton Ca!

MELINDA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

frank G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven T. 
Clasificación:
5.0

Staff were quick to help you and friendly.

Joy R. 
Clasificación:
5.0

Make sure they follow the directions on their phone and take a picture of the gas gauge, cause it's not always accurate !

EDDIE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin J. 
Clasificación:
5.0

Quick check in and check out. Employees answered my questions

Jocelyn N. 
Clasificación:
5.0

This time the cargo van was not clean outside was dirty I always rent this location everything ok customer service is great . Thank you .

Angelita B. 
Clasificación:
1.0

Lady at the counter was very rude.

Ray M. 
Clasificación:
1.0

El cliente no dejó un comentario.

LADONNA G. 
Clasificación:
5.0

Great service

MALKIT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie G. 
Clasificación:
5.0

The employee that was helping me needed the help of another employee at the location. The second employee was very rude and vulgar to the initial employee. He was mad, angry and kept dropping F-bombs in front of me and my wife directed at the initial employee. The initial employee was professional and helpful. Obviously the second employee was a major problem.

Mark B. 
Clasificación:
5.0

The staff and manager are wonderful. They are always friendly, accommodating, and caring.

LINDA C. 
Clasificación:
1.0

There was an overcharge for coverage I didn't authorize. Please help me correct this.

TONY R. 
Clasificación:
3.0

The wait was long but the customer service was excellent.

Jennifer J. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
1.0

My reservation was given away to another person. This set back a very strict travel schedule and ended up costing me more money. I was sent to three locations to retrieve a truck. The first two reservations had both given away the trucks I reserved. Absolutely horrible experience.

ABNER C. 
Clasificación:
5.0

Staff were very friendly and very efficient! Vehicle and staff met and exceeded my expectations.

ERNESTO N. 
Clasificación:
5.0

Great customer service !

Shelia G. 
Clasificación:
3.0

Be sure gas tank is full much easier to bring it back on a full tank.

GEORGE P. 
Clasificación:
5.0

Nice and easy to rent

Remigio A. 
Clasificación:
5.0

El cliente no dejó un comentario.

lisa P. 
Clasificación:
1.0

The truck was full of cockroaches. It infested all of our furniture and everything we were transporting to our new office. Cockroaches were hiding behind the metal racks with a bunch of eggs ready to hatch. We had to throw away most of our furniture.

CANDELARIO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandro R. 
Clasificación:
5.0

The truck was beautiful and brand new!!

Aline B. 
Clasificación:
5.0

El cliente no dejó un comentario.

VU D. 
Clasificación:
5.0

Great experience!

MARIA C. 
Clasificación:
5.0

Everything was great

Linda C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Erlinda R. 
Clasificación:
5.0

Very helpful staff. Truck was clean. We did have an intermittent problem with the air conditioner. But overall a great experience.

Alejandro R. 
Clasificación:
4.0

El cliente no dejó un comentario.

karen H. 
Clasificación:
5.0

Very friendly staff and facilities are very clean as well as the trucks! I have rented from there 3 times this month!!! Very polite and kind! So very happy with them!!!!!!

Marianne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUILLERMO B. 
Clasificación:
5.0

Place for drop off was very convenient and easy to leave the vehicle. Personal was courteous and nice.

louis cadiz L. 
Clasificación:
1.0

The employee that helped didn't try to help me or make me feel appreciated. The truck was dirty and they didn't feel it was there responsibilities to clean it . He could of cared less if I took it or not. I'll never go back to this uhaul and I will not recommend this store to my friends and family

enrique E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DASHEAUNA H. 
Clasificación:
5.0

ND

CHARLES Z. 
Clasificación:
5.0

Ninguno

gloria s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN M. 
Clasificación:
5.0

No comment. Everything is great

LOU Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

edward Y. 
Clasificación:
1.0

Fire the franchise! My daughter had to crawl under the tow Dolly because they said they couldn't hook it up or ratchet the band around the tires! I rented from UHAUL many times and they were the worst! I came the previous night and they said they could not even hook the dolly up. I would have to come back the next day. Very little if any Customerservice!. They had to fix a brake light before we could go!

Michael L. 
Clasificación:
5.0

Outstanding service

DELIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVETTE J. 
Clasificación:
5.0

N/C

JUSTINO T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antoine J.  |  Overall Experience 
Clasificación:
5.0

A great helping crew

JOSE G. 
Clasificación:
1.0

Didn't know I was going to be charged miles I thought it's 1999 in town and every time I rent it's a diffrent price everytime

CHRISTIAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEWIS B. 
Clasificación:
3.0

Pretty slow service, had to wait 20mins in line to pick up and then chase someone down to drop off. The app did not work for pick up or drop off of the truck, which was very annoying. During pick up, it didn't have an option to start pickup, and during drop off, the camera button was enabled, but did nothing when pressed, even after restarting the app (I am an Android developer and know my way around, usually).

DAVID W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JULIE Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

SUSAN L. 
Clasificación:
1.0

This location isn't customer friendly very rude

MARJORIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber P. 
Clasificación:
5.0

Got pretty frustrated with the share feature on the web site it would not pick up my location on my phone. Other than that everything was fine

DANIEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

maria T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROCIO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELITA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francelia C.  |  Overall Experience 
Clasificación:
5.0

The only thing that was not great was when the company system was down bcuz I was unable to haul anything without a moving truck.

Francelia C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

lesley m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BLANCA H.  |  Overall Experience 
Clasificación:
5.0

Todo estuvo muy bien excepto que saqué mis cosas el 19 de febrero y olvidé reportarlo a la oficina y me hicieron el cobro normal por la renta del espacio una vez más y se me reporte y aún estoy esperando respuesta para ver si me reembolsaran el dinero que se cobró de mi cuenta de banco sé que fue culpa mía por no haber avisado anteriormente lo siento mucho y espero poder resolver este problema muchas gracias

daniel g.  |  Overall Experience 
Clasificación:
5.0

Miscommunication between sales and the location about a free month using a storage space caused some difficulty and confusion that was completely unnecessary. I did not appreciate being put in the middle of a dispute between a local manager and uhaul corporate.

Stacey H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GINGER S.  |  Overall Experience 
Clasificación:
5.0

Amazing team and company

KIM R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda H.  |  Overall Experience 
Clasificación:
5.0

chris was friendly and very effiecent

Gonzalo T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL S.  |  Overall Experience 
Clasificación:
5.0

Great staff and facility.

james m.  |  Overall Experience 
Clasificación:
5.0

The manager here does an awesome job and it shows in the employee's.

Mercedez T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GINGER S.  |  First Impressions 
Clasificación:
4.0

My access card wasn't working initially and the floor of my storage had a decent amount of dirt in it.

Bryce W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

antoinette w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

robin s.  |  Overall Experience 
Clasificación:
5.0

Great service every time !!!!

annetta h.  |  Overall Experience 
Clasificación:
5.0

Not only was the Truck rental from Michigan to California convenient and Truck in great shape but making the drop off & ability to have a storage rental available in the same location made it such a carefree, less stress experience. Thanks again for Uhaul and its employees.

linda r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Augusta A.  |  First Impressions 
Clasificación:
5.0

I would like to mention a customer service lady that helped me out so munch in this experience her name is Tosha from Spokane U-Haul on 3rd she was just amazing and made my experience stress free

Haley A.  |  First Impressions 
Clasificación:
5.0

Good customer service

brenda g.  |  First Impressions 
Clasificación:
5.0

The GM was very helpful and accommodating.

Linda B.  |  First Impressions 
Clasificación:
4.0

No comment

Brenda C.  |  First Impressions 
Clasificación:
4.0

It was not bad for price just need bigger more secure space

William M.  |  Overall Experience 
Clasificación:
5.0

Office personnel very helpful and freinly.

Angel R.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

Volver
arriba