Customer Reviews for U-Haul Moving & Storage at Grissom Rd

3,814 comentarios

5420 Grissom Rd 215   San Antonio, TX 78238
(@ corner of Timberhill and Grissom RD )

(210) 680-9232

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(210) 680-9232

5420 Grissom Rd 215
San Antonio, TX 78238
(@ corner of Timberhill and Grissom RD )

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

KIM K. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWIN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC G. 
Clasificación:
5.0

Everything handled in a timely manner

ERIC H. 
Clasificación:
3.0

Found a few spiders and dead roaches in our things but other than that it was a good experience.

Jasmine V.  |  Overall Experience 
Clasificación:
5.0

Truck needed front end work on steering system.

Rosendo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica B. 
Clasificación:
5.0

Adrian from the parkland dr location and all of the staff at the Grissom location were very professional and extremely helpful.

SIMON O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

gilbert C. 
Clasificación:
4.0

Check the tires.. one was bald and went flat and had to use the roadside assistance which delayed usage

MELISSA L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vincent A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLYSSA S.  |  Overall Experience 
Clasificación:
5.0

No comments

STEVEN H. 
Clasificación:
5.0

The driver door does not close easily so it would be good to address this as it requires one to close the hard really hard for it to close well. Also, I reserved the truck at a different location but when we showed up at the original location, there was not truck. Yet, nobody contacted me in advance to alert me of this. When I called the UHaul number, the lady was rude and unhelpful, even hanging up on me. It was the UHaul representative with scheduling who solved my problem finding a location with a 10 feet \ truck available and reserving it for me. Kudos to him!

VERONICA R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Rochelle K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD A. 
Clasificación:
1.0

Nickel and dime. Too expensive.

RICHARD O. 
Clasificación:
5.0

The check in and pick up process was very thorough and quick. The staff was courteous and helpful.

VAN Z. 
Clasificación:
5.0

Great service, quick and polite..

Edward H. 
Clasificación:
1.0

Disputing Bill.....................

AMANDA T. 
Clasificación:
5.0

Great help in short notice

John B. 
Clasificación:
4.0

El cliente no dejó un comentario.

shirley D.  |  First Impressions 
Clasificación:
5.0

No problems at all. Thanks

leopoldo l.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHELLE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

colin H. 
Clasificación:
5.0

Provide coffee and kolache upon departure. WooHoo!

LEOPOLDO L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Suzanne R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SA H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Elizabeth F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher F. 
Clasificación:
5.0

Great job!!

BRIAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan S. 
Clasificación:
5.0

Great customer service!

ADAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando L. 
Clasificación:
5.0

The crew at this location were great. They gave me all the information I needed, and helped me with scheduling and check in.

GLENN P. 
Clasificación:
4.0

El cliente no dejó un comentario.

STANLEY P. 
Clasificación:
5.0

Awesome and fast!

OMAR V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAGALIS ESTHER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WESLEY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY P. 
Clasificación:
3.0

I needed help after hours and messaged the number given, which is supposed to be available after hours, the person responded that they can't answer any calls bow so u said we can text. As I'm new and have never come after hours, I didn't know where the check in box was and just needed some directions to locate the check in box. But no reply to text or calls. Was stranded because the chair I want to put in storage was too big for my car and someone had helped dropped it off. That night was not good and very frustrating. I get its after hours but if you can't reply calls or messages, then please give to someone who can.

DOLAPO DORCAS N.  |  Overall Experience 
Clasificación:
5.0

Ive used this location for the last 10 years. Staff is friendly great location.

DONNA R. 
Clasificación:
5.0

Nothing great service

DAVID M. 
Clasificación:
5.0

Eric was very helpful during the equipment return.

DALE G. 
Clasificación:
2.0

Martin loaded an appliance dolly in the back of my 15' truck but did not secure the door. I came 3 inches from losing that dolly on the freeway and it going through someone's windshield. I know everyone makes mistakes the thing is Martin was running around the store yelling at all of his employees about them not paying attention to detail. Physician heal thyself.

ROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caroline S. 
Clasificación:
5.0

They were awesome! Made the drop off super easy!

Anthony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOE S. 
Clasificación:
5.0

The young lady that helped us was great, very helpful and knowledgeable.

ERNEST C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE C. 
Clasificación:
1.0

Checking the towing lights work before customer picks up truck. Better customer service starting from management.

CARLOS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR G. 
Clasificación:
5.0

Clean neat and friendly staff

JUAN G.  |  Overall Experience 
Clasificación:
4.0

The truck seemed to be drifting on the road.

joesph G. 
Clasificación:
5.0

They forgot to take off the brackets that hold the box closed when it was delivered to its final location had to go home a take them off myself

Aaron K. 
Clasificación:
4.0

Facility is top-notch. Location of my units were not entirely convenient to parking but could have been much worse. No elevators must be very difficult for some people. Some staff were very helpful and friendly, such as Steven Leyva and Ruben (can't remember his last name but worked on Sunday 11/14/21 with Steven). Had an issue in my first unit; "making it right" seemed like an inconvenience to the GM and weekend manager rather than a customer service concern; it didn't make me feel good when I was trying my best to be understanding, but they didn't actually do anything wrong. I have no complaint about anyone or about the service or facility. I simply didn't need the service any longer. If someone wanted a clean and very secure place for storing their things and had the budget for UHaul, I would recommend this location.

brittney w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL S. 
Clasificación:
4.0

Took out truck and drove it for 3 miles and check engine turned on , so I returned box truck back to location . But over all service was great …

JOSE R. 
Clasificación:
2.0

There was no orange drop box as shown on the video to leave the keys. We checked in the truck but couldn't leave the keys. Found out the next morning that we could've left the keys through the mailbox slot next to the door. However, we didn't see the slot and there was no sign indicating to drop the keys through the mailbox slot. Needless to say, we had to go back and drop off the keys the next day.

CARLOS C. 
Clasificación:
5.0

Went to this facility to drop off the box truck and trailer and everything went smoothly. They where helpful in the return and made it stress free.

CHARLES H. 
Clasificación:
5.0

Gracias

GREGORY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER C. 
Clasificación:
5.0

Everything went very well thankyou.

DONALD B. 
Clasificación:
5.0

Reginald Banks was professional, civil and thorough. In summary, Reginald Banks is an exemplary employee.

Patrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hannah B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEFINA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB W. 
Clasificación:
5.0

Handle my issue without an explanation

Timberly D. 
Clasificación:
5.0

As always everyone was kind and friendly plus helpful. 🥰

Willie G. 
Clasificación:
5.0

Staff is top notch!!! They are well trained, knowledgeable, friendly, patient, attentive, the list goes on but I was impressed and always left satisfied with the service I received. No question was ever stupid or tedious for them.

DAVID M.  |  Overall Experience 
Clasificación:
5.0

Just clean trailers better

REYES P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOM F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DOLORES S.  |  First Impressions 
Clasificación:
5.0

1. Should ask if vehicle is wired to tow at time of reservation. 2. On day of reservation, went to San Antonio Tx, Grissom location, no Hitch Pro electrician available. 3. Went to Ingram Park location. Directed me to Vance Jackson. 4. No Hitch Pro available, but bought wiring kit. 5. Made reservation at Vance Jackson to have wiring installed at Ingraham Park next AM. 6. Went to Ingram Park for install. Good and fast install. Decided I needed 6x12 not 5x8. Not available at Ingram Park, 7. Went back to Grissom Road. Manager said Walmart 2" ball with half inch shaft "might shear off". Installed UHaul ball with 1" shaft. Everyone was courteous and seemed willing to help, but due to lack of personnel and equipment, a 3 hour task turned into a 2 day bout of frustration. The equipment was good and I completed the move. Decided

DONALD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yessica I.  |  First Impressions 
Clasificación:
5.0

Great customer service and excellent online check in. Great rates too.

DOUGLAS R. 
Clasificación:
5.0

Easy process for return of trailer and equipment. Pleasant and helpful personnel. Have dealt with this location several ties in the past. Never had a bad experience with them over MANY years!

MARK M. 
Clasificación:
5.0

Fast and easy. Very helpful.

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIELA P. 
Clasificación:
2.0

Gave me a truck with the check engine light, which ended up being an 02 sensor so not sure if that had an effect on my gas mileage but I'm sure it did. I also ordered a dolly but was told they did not have one on the day I picked up uhaul which was a huge inconvenience. ended up costing me an additional 50$ to purchase at wal mart since my order was not correct. Also, the windshield wipers on truck was due for a change as well.

Christopher S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Simon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA E. 
Clasificación:
5.0

Honestly customer service in that location is just excellent.

JUAN C. 
Clasificación:
3.0

Gave me a truck with the check engine light on and made no effort to place me in a different truck. Also, I rented a dolly and was not informed of them not having one to provide once I got there. Had to go purchase a dolly for $50 at wal mart

Christopher S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENISE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERARDO G. 
Clasificación:
5.0

I am very thankful for your flexibility by letting me return the rental a couple of hours after the original due time.

RICHARD H. 
Clasificación:
4.0

El cliente no dejó un comentario.

LEONARDO J. 
Clasificación:
5.0

My rental was superb. The rates and availability was on point. I will be using your service again. Than You.😊

WILLIE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark G. 
Clasificación:
5.0

Have a clean ve chicas outside abs make sure that it's inspected probably

RICARDO G. 
Clasificación:
5.0

The workers there gave excellent customer service

MARK R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ken N. 
Clasificación:
3.0

Didn't consult me that they were gonna install new wiring.

MARIO M. 
Clasificación:
1.0

The manager and a customer. We're gonna get into a fight the trailer tires had dry rot. And I had a blow out. The The uhaul in the drop off double charged me again

JOSE U. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID R. 
Clasificación:
5.0

El cliente no dejó un comentario.

daniel S. 
Clasificación:
3.0

Web site confusing

Robert T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALFREDO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas J. 
Clasificación:
1.0

Poor customer service Unprofessional Did not have answers to my questions I requested to have a pin vs. the card and he refused to make one for me Very unsatisfied

Lourdez G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilbert U.  |  First Impressions 
Clasificación:
5.0

N/ at this time. Thank you

Cheryn P.  |  First Impressions 
Clasificación:
4.0

Elevators for second floor storage would be fantastic. Other than that, it's great.

Amanda C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

brittney w.  |  First Impressions 
Clasificación:
1.0

If I could give a negative 0 I would. My overall experience was awful. They did not have all my order after I had a reservation for 3 weeks ahead. Then staff was slow, manager wasn't helpful to try get me the rest of the items I needed. Didn't offer anything for my inconvenience. Never again will I rent from U-haul.

Rochelle K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Drucilla E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN J.  |  First Impressions 
Clasificación:
4.0

Prices increased

Annie W.  |  Overall Experience 
Clasificación:
5.0

Jason and the whole crew are outstanding. A total pleasure working with them! May they all be there for years to come. Excellent help is hard to come by. This store has it!

MICHAEL D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

DANIEL U.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Drucilla E.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew W.  |  Online Move In 
Clasificación:
2.0

Communication is lacking

diane h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD C.  |  First Impressions 
Clasificación:
5.0

Facility map did not include 2nd page with upper level units. I had to ask at the office to locate the unit

ELIZABETH B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Selena M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLYSSA S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin M.  |  First Impressions 
Clasificación:
5.0

Thank You

Trina M.  |  First Impressions 
Clasificación:
5.0

Very please with U-Haul for the pass 5 years..

lisa a.  |  First Impressions 
Clasificación:
5.0

Associate that assisted me was very respectful, informative, polite and very well mannered young man. Hard to find that quality nowadays in today's workforce. Wish I would've got his name. No matter. He was Awesome.

selina g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEFANIE W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERIE S.  |  First Impressions 
Clasificación:
5.0

Alex and the other staff at the office were patient and helpful, especially when I had to call the UHaul Office on Hwy 90 to extend our time to turn in the truck. In addition, my husband misplaced his fanny pack. The staff helped us look for it, but it tuned out he had left it at his old house.

Roberto D.  |  First Impressions 
Clasificación:
4.0

The online was no help. Being a split level building I wasn't clear that there would be stairs rather than an elevator. No problem for the staff he got me into another unit although it cost more for the same size unit with out climate control which I think is backwards. Other than that it was great.

David F.  |  Online Move In 
Clasificación:
5.0

Very friendly staff

CORY F.  |  First Impressions 
Clasificación:
5.0

Great customer service! Very easy and love the amenties to help you move your items into storage room. Great up keep on premises. Seems the property owner instills great pride in its employees.

branden q.  |  First Impressions 
Clasificación:
5.0

Every one was awesome and very knowledgeable...just want make a small suggestion to make sure that ya have a cart available at move in. For customers Building E. Thank you

Fernando A.  |  First Impressions 
Clasificación:
3.0

had a hard time getting accurate information

Annie W.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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