Customer Reviews for U-Haul Moving & Storage at Grissom Rd

3070 comentarios

5420 Grissom Rd 215   San Antonio, TX 78238
(@ corner of Timberhill and Grissom RD )

(210) 680-9232

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(210) 680-9232

5420 Grissom Rd 215
San Antonio, TX 78238
(@ corner of Timberhill and Grissom RD )

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
4.0

Ask for my refund on the trailer. Of course no body knows nothing about it.

Ricardo L. 
Clasificación:
5.0

El cliente no dejó un comentario.

jo S. 
Clasificación:
3.0

Drop off location was not included in the contract at the pickup location; although, this was brought to the attention of the U-Haul personnel. On Line: Drop off location was set up as U-Haul in Shawnee OK @ 2323 N Harrison Street. The contract as printed out at the Grissom Road location was to be dropped off at U-Haul in Seminole OK -- greater than 30 miles away from family location.

BARRY K. 
Clasificación:
2.0

El cliente no dejó un comentario.

BRITTANY B. 
Clasificación:
1.0

Try putting oil in the trucks. The one I picked up had no oil. I spent 3 hours and 36 minutes total on hold it took from 7:30am until 4:30 pm to bring another truck. Lost 8 hours.

MARGARET C. 
Clasificación:
3.0

Call to Let me know if my vehicle won't be available before I arrive so I don't need to drive across town to a new location. If I do need to drive across town to a new location, offer me a discount on the price per mile. I chose the original location to minimize the mileage I needed to drive so the change in location led to me paying more for the rental than I'd planned.

ANNE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDUARDO M. 
Clasificación:
3.0

El cliente no dejó un comentario.

DENNETTA H. 
Clasificación:
2.0

You can improve by allowing me to pickup my trailer where I chose to pick up. Instead you had me running from one place to another

STEPHEN W. 
Clasificación:
3.0

They forgot my furniture pads.

Jeffrey M. 
Clasificación:
5.0

Very friendly and fast service. One of the better uhaul experiences I've had.

Edward T. 
Clasificación:
3.0

Martin was very helpful and nice. The only suggestion I would make is that they should tell the customers up front about the $22 charge for hooking up the tow dolly

Jose Angel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
4.0

No comments.... I just want the 257.00 that I was made to pay for being under pressure.

RICARDO L. 
Clasificación:
5.0

Associate that assisted me was very respectful, informative, polite and very well mannered young man. Hard to find that quality nowadays in today's workforce. Wish I would've got his name. No matter. He was Awesome.

selina g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
1.0

I was charged several different charges that didn't add up and when I was asking for what the charges where I was rudely interrupted, they couldn't even explain to me why they where attempting to charge me so much.

DANIEL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam L. 
Clasificación:
3.0

There was nothing wrong with the truck or the customer service. The only problem that I find a little ridiculous is the excessive amount of charges. There's obviously a charge to rent the truck and that's fine it's expected. But then you guy's want to charge to use the truck, per mile with gas that will be paid for by us. Then you want to charge to use the dolly and another charge for the blanket seriously? What next a charge to use the windshield wipers? You guys have to calm down with all these cash crabs.

Patrick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID MICHAEL W. 
Clasificación:
3.0

Drop destination provided by u haul refused to take the trailer. Therefore had to travel to a further location and drop off after hours. I called customer service and they confirm a u haul location can refuse to take in trailers. This is outrages, I was totally inconvenienced and mislead by u haul. I will reconsider using u haul again.

Reynaldo L. 
Clasificación:
1.0

The general manager is very rude and has zero customer service skills. He gave attitude to everyone of his customers. I highly recommend the Uhaul corporate manger do an evaluation and reconsider there choice of general manager.

ROBERT B. 
Clasificación:
4.0

I'm totally satisfied. No complaints. Vehicle was very clean. Servucd from personal was great.

Carol B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAY P. 
Clasificación:
5.0

The gentleman who was the manager/supervisor that day was super helpful and could see him teaching the other employees. Went above and beyond and helped with great service.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROMAN R. 
Clasificación:
5.0

Great Manager and Staff! Yes I recommend them!

PAUL G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria G. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCA B. 
Clasificación:
5.0

Thx!

LUIS H. 
Clasificación:
4.0

El cliente no dejó un comentario.

LUIZA P. 
Clasificación:
5.0

Excellent customer service.

ANDRES R. 
Clasificación:
1.0

My overall experience was extremely poor! At 2pm CST I went onto the site and I reserved the pickup of a van and appliance dolly at 2:15pm CST at a location that the site specifically said was available, which is why i selected it. When I got to the location, I was informed that my reservation had NOT been assigned to him yet. He suggested I call and and while waiting on hold to go to the large U-Haul location. So I drove to that location while waiting on hold. When I arrived, I was informed they were booked out through the weekend. At this point it was 10 minutes past my reservation time 3:40pm CST and I had wasted and hour of my time. I was returning home and on the phone canceling my appliance pickup when I was sent a text at 3:45pm CST, 15 minutes past my reservation time, to go to another location for the pickup of the van and dolly as they were ready and awaiting my arrival. At this point I was beyond irritated and dissatisfied. Needing to get this done I went. Upon arrival I was informed that there were no appliance dollies even though I had the text confirmation that it was ready. As you can imagine this made unloading the appliances at the destination a problem. So again, terrible experience from the start. Driving to 3 different locations around the 6th largest US city, not getting the notification for the correct location until 15 minutes after my reservation time, and then not having the equipment that I reserved. I will certainly re-think using U-Haul in the future.

TYRONE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONAL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSEANNE F. 
Clasificación:
2.0

I made a reservation to pick up my equipment at the Eckertt location. I did not receive a confirmation call 24-48 hours prior. I had to call and confirm. I was assured my 15 foot truck and auto transport were ready and waiting at Eckertt. Turns out the only auto transport they had on the lot needed a police report and the traffic department was unavailable to help. I had to pick up the auto transport from the Grissom location. I was told by the Eckertt location GM Martin Alcala that I would be receiving a $50 reservation guarantee for having to go to a different location. Still have not seen a credit for $50 on my card. I never received my 12 moving blankets but I was charged for them. I would like that money back as well.

Ethan E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jannette E. 
Clasificación:
3.0

Put a new manager in at this location, Did not put in an appliance dolly so I had to stop turn around to back and pick one up. Manager was very rude will not return to that locations.

Jesse C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER DALE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KERRIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Franklin B. 
Clasificación:
4.0

Staff was helpful and knowledgeable. The rental could use an interior cleaning prior to pick up.

Maria C. 
Clasificación:
2.0

Do not give customers trucks with apparent issues. The truck I was issued had apparent cosmetic issues and not even halfway into my trip the check engine light came on and the engine leaked a huge puddle of fluid!

Bridgetta H. 
Clasificación:
5.0

Very well run operation. Exact experience as returning a car rental..... Quick and efficient.

MARK R. 
Clasificación:
5.0

I returned 26' trucks. Attendants could be better at looking for personal effects while weary movers are checking out. I left kay's on truck keyring on one truck and a box cutter in console of other truck. I did look under seats, but missed the obvious. My fault entirely, but attendants should be trained to scan the entire interior (and keyring!)

MARK R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
1.0

First I rent to one location, there was no u-haul available, I had to go to a different location. I rent a dolly, there was no dolly. All the info about milage, gas in the contract was wrong. The truck was super old.

EDUARDO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATTI B.  |  Overall Experience 
Clasificación:
1.0

My entire experience was AWFUL. Moving is already a stressful situation. Uhaul made it ten times worse than it already was. They made me downgrade the truck because they didn't have it even tho it said available on the website. They changed my reservation time three times and then locations but sent me updates THE NIGHT BEFORW TO TELL ME IT WAS AT ONE LOCATION WHEN IT WAS AT ANOTHER. It said it had dollies and furniture dollies available on the website then when I GOT TO THE LOCATION IT DID NOT. I had to pay my moving team MORE because of all this. It was a horrible experience and I will NEVER use uhaul again.

DARIAN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM RAYMOND N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany K. 
Clasificación:
5.0

El cliente no dejó un comentario.

warren T. 
Clasificación:
5.0

Very fast and friendly service

Nikki S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick B. 
Clasificación:
5.0

Thank you for being exceptional and the epitome of courteous customer service. It was greatly appreciated.

Linda C.  |  Overall Experience 
Clasificación:
1.0

We moved across country. Reserved a truck a month and a half in advance and then a week before we are told there are no trucks. This caused us to go the more expensive route of uboxes. We moved into our new house and had to continue to live out of suitcases for 2.5 weeks because our boxes did not show up on time. Then the boxes got selected for manual unloading and not delivered to our new house so we had to go through the ringer to get them delivered which cost us even more money.

Brandon E. 
Clasificación:
4.0

El cliente no dejó un comentario.

SCOTT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lamar C. 
Clasificación:
4.0

My experience with U-Haul during this rental wasn't as great as my last one a few weeks ago. I made a reservation online and requested for a furniture mover about 3 days before my move and also wanted the pick- up to be contact less but it didn't happen that way. Their was no furniture mover like I requested and the key to the rental was not in the lock box. I was forced to go inside and wait in line. While I was there waiting I was noticing everyone was working and doing there job but it was hard to tell if someone was in charge or if a manager was on duty. I couldn't understand why the keys for the rental were not ready for me. Gracias.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEFANIE W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERIE S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

FERNANDO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer M. 
Clasificación:
3.0

I'm 65 yrs old, maybe can't tell these days with the mask an all but I was told to go unhook my car and take it off the Dolly and then he would be out to take the Dolly off the car. I didn't think much of the service. I would have preferred a more customer service kind of attitude... (Like give me a second and I'll be right out to take care of that for you) I went out and unhooked the tire straps and got the ramps pulled out when he did come out and remind me about the safety chains and then removed them for me. Just wasn't thrilled with the service.

PATRICK W. 
Clasificación:
1.0

The person that was supposed to assist me told me he couldn't look up any turn in locations because he had other customers and didn't have time when no one else was at the store.

STEVEN S. 
Clasificación:
3.0

The man by the name of Martin that helped us out was rude! He needs to work on his Customer Service attitude

AIDAN B. 
Clasificación:
5.0

Return went quickly and very efficient. Thanks!

Robert J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cheryl M.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Mykisha G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Orlando B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NAOMI GINGER M. 
Clasificación:
5.0

I would use this service again. I want to personally thank Cindy at destination for her excellent customer service and support.

Eric H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANET P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

OCTAVIANO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SIMON JR P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rene F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dale J. 
Clasificación:
5.0

They went above and beyond my expectations. My experience at this location was one I will tell for years to come. From the boss man, desk tech's and everyone in between. I was so impressed with their customer service, patience, and kindness. My car would not start and we could not get it off the item that pulled the car. They worked with me until it was resolved with a smile. They offered me water and told me not to worry. Because of them, I was able to laugh until everything was taken care of.

JANET D. 
Clasificación:
3.0

We had a hard tome with getting the truck.. Then when we get the truck it had a bad smell like a combination of sweat and sagar smoke. The head light was dimming like it was going out. I rented sevaral trucks this was the worst. The shocks on the truck was bad it felt like there were no shocks.

Lee H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Juan P. 
Clasificación:
4.0

El cliente no dejó un comentario.

GREGORY B. 
Clasificación:
5.0

All good the staff is friendly & ready to answer questions

RAMIRO H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERNESTO R. 
Clasificación:
5.0

Nothing to improve. The person that help me, employee name Fernando was very professional. He help me find the right truck to transport a refrigerator. Explain to me what equipment that I need to make the job easy and safely transport my refrigerator. Gracias.

ALVINO RENE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosa G. 
Clasificación:
1.0

I was overcharged and still haven't received my credit.

MONICA C. 
Clasificación:
3.0

Drop off was fine.

jacob N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Javier G. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERNESTO I.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

FELICIA D. 
Clasificación:
3.0

Trailer had flat tire

SANDRA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl M.  |  First Impressions 
Clasificación:
5.0

There is one specific guy that always wants to check the brakes lights on return, this is a waste of customer's time, i doubt you have a system that keeps track of all that, and light checking is performed at departure anyway. I rent trailers many times from uhaul, and that is the only guy and only location that demands it.

FLOREN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONNOR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald S.  |  Overall Experience 
Clasificación:
3.0

the manager was unhelpful and has no customer service

JOANNE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

GERALD M. 
Clasificación:
5.0

Nada

george B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALANNA K. 
Clasificación:
5.0

Staff owners of this facility are very kind and professional! I would definitely recommend this particular uhall place to my friends.

Badr E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven G.  |  First Impressions 
Clasificación:
5.0

Freddie was extremely professional and helpful throughout the entire process. Definitely went above and beyond. Would definitely recommend this branch. Promote that man.

Joshua D.  |  First Impressions 
Clasificación:
3.0

Having been with the facility for an extended time since returning to SA, the opportunity to interact with various employees was considered for this review. As a general rule, the "line" employees were always helpful and friendly. I interacted with two (2) managers during the timeframe - neither of whom displayed acceptable customer service skills. Both were - to say the least - abrupt. The first whose name escapes me appeared poorly trained and unconcerned. The second - Martin was just plain rude.

Sharon S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

janie r.  |  Overall Experience 
Clasificación:
2.0

Assistant manger was kind of jerk real rude like poor customer service and almost looks like he don't even want to be there

Erica A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica i.  |  Overall Experience 
Clasificación:
5.0

Very helpful, even when I had to change the size of my unit. Also allowed me to turn in the truck, even though I had a different facility listed for drop off.

CHRISTIAN C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elaine O.  |  Overall Experience 
Clasificación:
5.0

Alex and the other staff at the office were patient and helpful, especially when I had to call the UHaul Office on Hwy 90 to extend our time to turn in the truck. In addition, my husband misplaced his fanny pack. The staff helped us look for it, but it tuned out he had left it at his old house.

Roberto D.  |  First Impressions 
Clasificación:
1.0

This was Is the worst costumer service I've ever experienced in my life. Management is horrible,Martin the store manager was very rude to not just me bust to he employees as well.I also had multiple issues with my storage unit At some point my lock was removed and replaced without authorization and I had all my payments up to date! I would like to speak to someone who's higher up to contact me about this matter my number is (210) 254-3373

gustavo o.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

THANG N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angie F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

larry m.  |  Overall Experience 
Clasificación:
2.0

You guys suck and not understanding

LaTonya C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar G.  |  First Impressions 
Clasificación:
5.0

Very experienced staff.

Daniel S.  |  Overall Experience 
Clasificación:
1.0

Had a very horrible experience with this location.

Chad C.  |  Overall Experience 
Clasificación:
4.0

The online was no help. Being a split level building I wasn't clear that there would be stairs rather than an elevator. No problem for the staff he got me into another unit although it cost more for the same size unit with out climate control which I think is backwards. Other than that it was great.

David F.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria G.  |  Overall Experience 
Clasificación:
1.0

One particular rep was very rude

Brad S.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff

CORY F.  |  First Impressions 
Clasificación:
5.0

Facility is top notch. Pricing is competative with other local self storage. I would recommend coming down in price a few dollars to really beat the others.

Michael C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas C.  |  Overall Experience 
Clasificación:
5.0

I moved to San Antonio from California. I made my arrangements to use the Grissom U Haul over the internet. I did not expect the customer service that i received. It was a relief to deal with a company that still understands 'customer service" Thank you

Wal S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward B.  |  Overall Experience 
Clasificación:
5.0

This is the best U-Haul Facility, staff and overall experience I have ever been part of. This facility and staff should be the training plan for all U-Haul locations. The facility was spotless and easy to navigate with my truck and trailer and the staff went above and beyond in customer service. I observed them working with other customers as well and they treated them as well as they treated me. These folks deserve a customer service award if you have one. Thank you Martin and your fantastic staff.

KELLY W.  |  First Impressions 
Clasificación:
2.0

I have to assume that my experience was related to the facility being understaffed. It appeared to me that when we came in and rented a storage unit and tried to rent a truck, there were workers that were either too lazy to do anything, or had actually clocked out but were still in the building, in sight of customers. The manager was in such a rush that it was impossible for us to fully understand what was happening and retain the information being presented. The next day when i picked up the truck, it turned out that whereas I thought i had rented the truck, i had only reserved it. When I returned the truck, I waited fifteen minutes for someone to show up and check the truck in. No one ever did. When I went to the Installation Bay, the fellow there was borderline rude, but was clearly belligerent in issuing instructions for me to wait in the truck and someone would be right out. Well, first off, I have a high level of education and have worked professionally as someone who writes for a living. I had read the sign and remembered having been told when renting the truck to wait with the vehicle. However, there is a limit to waiting. After dealing with Grizzly Adams and his attitude, I returned to the truck, waited another fifteen minutes, and when still no one had shown up, I started toward the sales floor to ask again, just how long I was supposed to wait. This time, there was a fellow walking out toward the check-in area, and I asked him if he was the checkin person. He said yes, but then he listed off three or four other things he had to do before he could get to me. He said if i wanted, i could just leave the keys in the truck--which I did. However, I DID take videos of the truck interior and exterior as well as the instrument panel, gas gauge, mileage, etc. While this will not keep me from doing business with UHaul again, I will certainly take a book or laptop and movie with me next time.

jason s.  |  First Impressions 
Clasificación:
2.0

Manager was very rude with me. Kept rushing me. If I would have read the reviews before I wouldn't have done business with them. It was mainly because of you Martin. You need customer service training. I couldn't stay there after my experience with him. The other employees were great, they just have poor leadership.

IDA G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Demetric H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse A.  |  Overall Experience 
Clasificación:
5.0

Very helpful and accommodating staff. Decent prices and good promotions, would definitely recommend to others.

Ryan G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mandi L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

christina k.  |  Overall Experience 
Clasificación:
5.0

Brandon was amazing!! He was super helpful and nice. He greeted me with a smile and was knowledgeable in all things related to my truck rental to my storage unit.

Monique M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rolando M.  |  First Impressions 
Clasificación:
5.0

During a very difficult transition in my life, U-Haul proved to be a place I could count on and trust to help me on my journey. Which has made my journey just a little bit...no alot easier. Thanks U-Haul workers from Washington to Texas!

Tanya W.  |  Overall Experience 
Clasificación:
3.0

The facility is well maintained but the staff is rude, I heard the manager saying Fu#k several times and talking bad thing about workers in front of customers, very unprofessional.

DAVID E L.  |  First Impressions 
Clasificación:
5.0

EVERYTHING WAS WONDERFUL

Dianne W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica R.  |  Overall Experience 
Clasificación:
3.0

The manager there has some terrible customer service skills. He is very rude and unprofessional. He is not friendly at all, I rather deal with the younger men than him. Many times I have used this store but the manager remains the same rude. Like he is always having a bad day or he doesn't like his job.

Sandra E.  |  Overall Experience 
Clasificación:
4.0

The storage facility was not controlled temperature as it stated. It was almost 100 degrees in the storage rental when I opened it. It was much cooler when I checked out. Most of the attendants were responsive and helpful. There were two that were short and non-attentive. Otherwise I would had graded it outstanding.

Terry J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ernesto i.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio C.  |  Overall Experience 
Clasificación:
5.0

Thank you very much for the good cooperation and courtesy of the staff, and the manager of the site Martin was more than wonderful

FAWAZ A.  |  Overall Experience 
Clasificación:
5.0

Friendly helpful staff very pleasant experience.

raphael b.  |  First Impressions 
Clasificación:
5.0

Great if you have regular hours.

john s.  |  Overall Experience 
Clasificación:
5.0

Thanks again Management and Staff.

Servando N.  |  Overall Experience 
Clasificación:
4.0

Towed trailer from Lemon Grove, CA to Leon Valley, TX. Pick up location was a terrible experience from installing trailer hitch to renting trailer. But experience at drop off location was so smooth and easy, I almost forgot about the one in California. TY for a great experience. Hopefully other locations will learn from you.

Terry J.  |  First Impressions 
Clasificación:
4.0

There seem to be a awful smell often like rotten meat or something the smell would be so overwhelming at times could not stay long may want to look into ways to resolve that issue

Phyllis M.  |  Overall Experience 
Clasificación:
5.0

The gentlemen that helped us were very informative, kind and understanding! My fiancee's friend who is like family, moved to san antonio last minute for a job and going through a divorce. I knew he needed a safe storage area so after calling all the storage places I knew who were closing and couldn't help me, I saw the -Haul logo and called. The guys were closing in less than half and hour but were so sweet and understanding told me not to worry! The young man showed me what I needed to get the job done faster. Thank you guys for such great customer service!!

Priscilla C.  |  First Impressions 
Clasificación:
5.0

Very helpful and friendly staff

Dianne C.  |  Overall Experience 
Clasificación:
4.0

Nicer and more helpful than other uhaul locations in San Antonio.

BEVERLY L.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful. I will recommend this facility for outstanding service.

Willie M.  |  Overall Experience 
Clasificación:
5.0

Martin & his crew are also me. They have gone over and beyond to help me out. Thanks guys.

Catherine G.  |  First Impressions 
Clasificación:
5.0

The employees were very helpful and polite. I was very satisfied, thanks keep up the good work.

Willie M.  |  First Impressions 
Clasificación:
5.0

Great customer service! Very easy and love the amenties to help you move your items into storage room. Great up keep on premises. Seems the property owner instills great pride in its employees.

branden q.  |  First Impressions 
Clasificación:
5.0

Every one was awesome and very knowledgeable...just want make a small suggestion to make sure that ya have a cart available at move in. For customers Building E. Thank you

Fernando A.  |  First Impressions 
Clasificación:
5.0

Excellent customer service.

emmanuel a.  |  Overall Experience 
Clasificación:
5.0

Good facility

GUILLERMO N.  |  Overall Experience 
Clasificación:
4.0

Overall the vehicle was good, smell of smoking by previous renters was not very good for a non smoker. The windshield wiper on passenger side needs to be replaced. Left front tire is wearing uneven.

Cornell H.  |  First Impressions 
Clasificación:
5.0

Pick up & drop off was very easy. Excellent service!!!

janie r.  |  First Impressions 
Clasificación:
5.0

Great place and convenient location!

Patricia M.  |  Overall Experience 
Clasificación:
5.0

They were very helpful. And grear customer service.

LISA D.  |  First Impressions 
Clasificación:
1.0

I would try not to use the free storage offer; You will be hounded for the next months rent even tho you never used it, never had a key, never had a building pass. Three E-mails, 6 phone calls, I spen

Toby D.  |  Overall Experience 
Clasificación:
5.0

The guy who helped us went above and beyond to find the right storage unit for us. We felt taken care of and in good hands.

Abby F.  |  First Impressions 
Clasificación:
4.0

No issues with storage facility.

Kelly M.  |  Overall Experience 
Clasificación:
5.0

Amazing staff!!!!

daniel t.  |  Overall Experience 
Clasificación:
5.0

Gracias

Lydia T.  |  Overall Experience 
Clasificación:
1.0

I used a u-box to move items to San Antonio. Elmer does excellent work and is very customer oriented. The schedulers were useless, got my order wrong twice. The rest of the staff was indifferent.

Robert H.  |  Overall Experience 
Clasificación:
5.0

Gracias

Lydia T.  |  First Impressions 
Clasificación:
3.0

had a hard time getting accurate information

Annie W.  |  First Impressions 
Clasificación:
5.0

Gracias.

LYDIA T.  |  Overall Experience 
Clasificación:
5.0

Everyone is really nice

marcos v.  |  Overall Experience 
Clasificación:
1.0

My Uboxes were scheduled to arrive at my Apt. on March 1st between 1 and 5pm. They didn't arrive till 7pm but one box was loaded wrong and they had to go back and did not return till 9pm.

Laura B.  |  Overall Experience 
Clasificación:
5.0

This location has the best and most helpful staff! I had so many issues the last two times I rented from Uhaul, I never wanted to rent from Uhaul again, but the young man who helped us changed my mind

Linda C.  |  First Impressions 
Clasificación:
5.0

Very nice and helpful

Nita V.  |  Overall Experience 
Clasificación:
3.0

I set an appointment for pick up of a Ubox and when I arrived it was not ready and they were understaffed to help get in a timely fashion. Pick up took a long time.

Alison B.  |  Overall Experience 
Clasificación:
5.0

Costumer service ⭐⭐⭐⭐⭐

Yolanda D.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful staff. Storage units are very well secured.

Robert B.  |  First Impressions 
Clasificación:
5.0

Me Seth at this location knows what he is doing.....is very professional....and rectified all issues with another haul location in town. Seth deserves all the praise, he made my move so much easier!

George E.  |  First Impressions 
Clasificación:
4.0

Really good people. The manager always is friendly and he was able to help us all the time. Even the crew. The only I has to says is thank you for the support. Merry Christmas

samuel c.  |  Overall Experience 
Clasificación:
4.0

Moving made easier thank you

Joyce W.  |  Overall Experience 
Clasificación:
5.0

Paulo was such a great help. Provided wonderful customer service. Seth was great on the phone prior to my arrival. They really know how to work with customers! Put more positive reviews on Yelp!!

Patricia M. | Reservación
Clasificación:
5.0

From the moment of drop off to pick up Ricardo was very professional,if I can give more stars I would.He is a great asset to the company.Thank You Ricardo.

Diane D.  |  Overall Experience 
Clasificación:
5.0

I strongly recommend UHaul storage and facility to any and everyone in need of a storage unit or a UHaul.

Melissa M.  |  Overall Experience 
Clasificación:
4.0

Dumpster should be placed next to loading area for u boxes

Kristen H.  |  Overall Experience 
Clasificación:
5.0

Thank you, UHaul!

Deanna W.  |  Overall Experience 
Clasificación:
4.0

We were treated with professional service.

Joyce W. | Reservación
Clasificación:
5.0

Great people to visit with, very friendly. Very convenient for me thanks great job.

DOMINGO R.  |  Overall Experience 
Clasificación:
2.0

Fork lift to lift U boxes was broke on scheduled day to unload. They said is was down a lot. Had to wait 3 hrs along with helpers to get lift fixed. No compensation offered for delay.

Steve K.  |  Overall Experience 
Clasificación:
4.0

Although I had to leave my unit in a less than favorable fashion,I knew the terms and conditions so when what I left behind was auctioned off I had already made peace with the loss.

atlee u.  |  Overall Experience 
Clasificación:
5.0

Ninguno

paul h.  |  Overall Experience 
Clasificación:
5.0

Chris is awesome. He needs to get a raise!

JUAN E.  |  Overall Experience 
Clasificación:
5.0

Enjoyed services

Hector P.  |  Overall Experience 
Clasificación:
4.0

Prices were good and estimate delivery was on point

Marcela A.  |  Overall Experience 
Clasificación:
5.0

We had an outstanding experience. Thank you for the great service!

Jamaal B.  |  Overall Experience 
Clasificación:
5.0

When I request to deliver my UBox on time and quick that was really a big help for me. Gracias.

sudhakar d.  |  Overall Experience 
Clasificación:
5.0

Accessible hours. Good security.

STEPHEN S.  |  Overall Experience 
Clasificación:
2.0

I was upset when I was told that there would be no prorating of my monthly charge even though I surrendered my card on the first day of the month. It really stinks that I paid $164.00 for one day.

JUANITA S.  |  Overall Experience 
Clasificación:
5.0

Had an excellent experience working with Ricardo. He was very professional.

Jeffery V.  |  Overall Experience 
Clasificación:
5.0

Never write reviews,but this place deserves credit. Awesome staff,awesome company. Thank you uhaul,appreciate the service that you provide. Will be dealing w/uhaul for all my moving and storage needs.

Marco P.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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