Apparently Dallas had two bad rain storms and my storage unit was flooded. Upon discovering wet items in my storage unit I reached out and advised that some items were wet , and the response was oh yea it was really bad back there. I guess my issue why wasn't individuals who had storage units contacted to make them aware of the flooding water so they could check their belongings . Half my items were destroyed from water damage and I'm disappointed with the lack of communication from the storage employees .Jonetta P. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Greenville Ave
Dallas, TX 75231
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I lost my job last year due to Covid. I tried to reach the office several times and was unsuccessful. I called the 800 number several times to see what could be done in regard to my personal belongings. They kept telling me I would have to speak to someone at the facility but they would note my account. I physically drove there and no one was in the office. Now my things are gone/sold/auctioned. I understand I owed, however the service I received to try and rectify this situation was nonexistent.Dawn W. | Overall Experience
Mrs.Vicki is BEYOND AMAZINGGanisha W. | Overall Experience
I really like the staff very professional and friendly.Jacqueline B. | First Impressions
Pat is outstanding running this office. Personable, professional and efficient.Susan B. | First Impressions
Our drop off location was designated as Hello Storage on our contract. Fortunately we called before leaving to check to see if they were open and they said they do not take u haul drop offs, but gave us info of the Greenville Ave addressKa A.
GreatARMANI T. | Overall Experience
The staff was unbelievably helpful and friendly. I will definitely rent from this location again.TRACY B. | First Impressions
El cliente no dejó un comentario.WILLIAM B.
N/aDence C. | First Impressions
Great experience. Every employee I worked with was very nice and helpful. Clean and maintained facilities, will definitely come here again in the future and recommend to othersJames D. | Overall Experience
Wonderful storage facility close to SMU and was perfect for short term storage over summer. I will use them again. Clean, helpful staff got us the perfect size. They get 5 stars!KIM D. | Overall Experience
El cliente no dejó un comentario.Dominick Z.
It was at night when I got there so I didn't see the inside. However there was a gentleman who worked there he was polite and helpful.SANDRA D.
The staff is exceptional!!! The Wise family really does a great job maintaining this property, thank you for making my moving needs a easy transitionVincent W. | Overall Experience
Pat and his wife run that place great. Very helpful. Moving is always stressful. They make it much easier. Thank you Pat.Jane L. | Overall Experience
I’d never store my household goods anywhere else!! 👍🌟🌟🌟🌟🌟CAROL T. | First Impressions
Staff was extremely helpfulAmber C. | Overall Experience
El cliente no dejó un comentario.EUONDER H. | Overall Experience
Great experience at U-Hall. I was forced to rent a truck from Budget- NEVER again. U-Hall has great storage, equipment, vans and trucks.Jeff M. | Overall Experience
Very nice and helpful staff!STACEE MILLER P.
Still the best for moving and storage!Dametra M. | First Impressions
Easy to work with. Knowledgeable staff.Jeff M. | First Impressions
Best uhaul location in the countryNicholas T. | Overall Experience
The location made it super easy to drop off the van, and the representative was friendly and efficient.Keith D.
El cliente no dejó un comentario.Calvin C. | First Impressions
The owner is amazing him and his wifeJOSE A. | Overall Experience
El cliente no dejó un comentario.ALEXANDER E.
Grover & Pat are the best! The allowed my truck return & storage to be smooth.Tochi B. | First Impressions
Vicki and Pat went above and beyond for me!! Could not recommend this Uhaul location more!!Brianne B. | First Impressions
El cliente no dejó un comentario.Michael M. | First Impressions
Great service at the front desk! Very helpfulBrandon u. | First Impressions
El cliente no dejó un comentario.Erik C. | First Impressions
El cliente no dejó un comentario.john b. | Overall Experience
Me personal love to rent truck n storage been doing this since 1999 I think. The staff always friendly. Thank you for the good workMaria V. | Overall Experience
Best place I ever stored my stuffRaymond C. | Overall Experience
Great place. The cleanest u-haul or storage facility I've ever been. Friendly and professional staff. Highly recommended.Simon E. | Overall Experience
El cliente no dejó un comentario.Amber C. | First Impressions
El cliente no dejó un comentario.Karen B.
Very impressed with this location. Great job everyone!!! Keep up the good work.Ashley B. | Overall Experience
El cliente no dejó un comentario.ANN LOUISE B.
El cliente no dejó un comentario.Ivory S. | Overall Experience
Mr. Pat at your Greenville Ave. locations was extremely helpful and knowledgable of company policies and/or procedures. He really alleviated and of my doubts and concerns regarding the return process...Anthony T. | First Impressions
Will use u haul again....good professional staffDENNIS H.
Absolutely nothing! My experience was seamless, straightforward and it totally exceeded my expectations. I felt valued as a customer and also made to feel that my business was appreciated. That said, I would definitely recommend U-Haul to everyone in the futureTRAVANTI H.
Vicki was very nice and helpful. She helped me decide a good storage space for my stuff and checked on me frequently.Menna G. | First Impressions
El cliente no dejó un comentario.Hamein H. | Overall Experience
El cliente no dejó un comentario.KELSYE W. | Overall Experience
The wall of the tire was faulty and the tire blew out. I was going under 30 mph on a straight and well-paved road and it burst out of nowhere, sending the car into the curb and almost making me run up on the sidewalk. That was not a safe car to be driving. We called the service number to help and they did come change the tire, but it took them an hour to get to us as we were just waiting off the side of the road.MADISON D.
El cliente no dejó un comentario.kelly W.
Vicki and Pat are awesome! Whenever I have UHAUL needs, I go exclusively to them!stewart k. | Overall Experience
El cliente no dejó un comentario.Ivette M.
Grover as always is the bestNicholas T.
El cliente no dejó un comentario.Jerusha C.
El cliente no dejó un comentario.Anthony C.
Needed a quick rental and booked a truck and this location in 30 minutes. The location and truck were clean and ready to go. Quick and easy checkin and drop off. Great explainations of the rental, the truck and the reservation process. Will definitley rent here again! Great forndly people to work with!Jim F.
The couple was nice enough to help me with the van even though I reserved it for solo pickupDAVID F.
Very friendly and professional. Thank youMaria V. | Overall Experience
Pat and his whole team were great! Highly recommend. (Kayak Family )YVONNE G. | Overall Experience
Excellent management at this location. Third-time customer, and every time the experience has been wonderful!John M.
El cliente no dejó un comentario.REBECCA P.
El cliente no dejó un comentario.Victor M.
El cliente no dejó un comentario.STEVEN F.
The location personnel lady who assisted us was so helpful and pleasant. We would recommend this place to our friends!Isabella M.
As always great staff. That is why I continue to use the same locationFrancisco G.
Amazing service! So helpful and fast and efficient.catalina C.
Bothe employees are amazing, with great personalities!!!Luqaman E. | First Impressions
El cliente no dejó un comentario.Ashley G. | First Impressions
Excellent Haul Location and Staff. Owner Vicki contacted me by phone to go over my online order and make sure everything I requested online would suffice my needs. I am an SMU parent and was looking for a small space to store a few dorm things over summer break. My experience was seamless.. I arrived and was shown the space which was the perfect size while the office got my truck rental ready. The facility is clean and I feel good about renting here. I know we will be using this location for another 3 years! So glad I found this particular Haul. Convenient to SMU as well. ***** 5 stars!KIM D.
El cliente no dejó un comentario.Andrew B.
Smooth process, very helpful and friendly employees. The location is challenging to get in and out of but overall, good experienceJessica S.
The team at the rental place are excellentjames A.
Just keep up the good work good at explaining and very helpful thanks for good customer serviceWalter D.
This place was great, good prices convenient location and helpful staff! Would highly recommend CLAIRE C. | Overall Experience
Have had storage there for the past 4 years and never a problem that wasn’t resolved to all’s satisfaction.RICHARD W. | First Impressions
I would strongly recommend this location! The van was very clean and well maintained, and the staff was helpful. Excellent experience!Suzanne E.
El cliente no dejó un comentario.Vanessa T.
El cliente no dejó un comentario.Michael B. | First Impressions
El cliente no dejó un comentario.Michael C.
The personal were friendly and helpful, I ask to hold a truck and they did it. In and out, just like thatMANUEL V.
Great guysARMANI T. | First Impressions
Outstanding & dedicated staff. I've rented several times from this location & have always had the highest regard for the quality.Jim P.
El cliente no dejó un comentario.Nicole T.
El cliente no dejó un comentario.Matthew A.
No need to improve the employees were perfect.Garron R.
The employees were extremely helpful and thorough! Really appreciated the walk through because I wouldn't have been confident without them. Thank you very much-Emily N.
El cliente no dejó un comentario.MARC R.
El cliente no dejó un comentario.Heather W.
Fantastic Experience!mike B.
I opted to use the mobile check-in to save time and do it all on my phone. However, as me and my partner were walking into the property to look for our reserved van, as instructed by the online agent, we were stopped by, presumably, the owner of the business. When we told him we were going into the back to get our rental, he became aggressive and proceeded to grill us. He began to give us instructions at odds with what the online agent/process was giving us. With each instruction he gave us, clearly annoyed with us, I had to keep telling him that was not what my mobile check-in process/agent was telling us to do, reacting to his annoyance. Eventually he apologized for coming off as aggressive, giving us excuse that going through him would have been faster and he was just trying to save us time. Though it seemed to us that we had just been racially profiled and we wasted time explaining ourselves to him.HENRY L.
El cliente no dejó un comentario.glen michael F.
El cliente no dejó un comentario.Megan B.
Best customer service and very friendly people work there. Gover would give him as many stars anyone can get and more. The manager wife OMG so friendly "People please go there if you need UHaul Service, trust me walk out so very pleased.Lesa J.
I put almost 50 dollars on gas and they charge me an extra 35 dollars on top of that for gasARMANDO A.
Personnel was very friendly and helpful guiding me step by step.KEEVIN B.
They are always helpful and professional as well.Jacqueline B.
The service was quick & safe ðŸ˜·.William P.
El cliente no dejó un comentario.Carleisha J.
Very helpful staff. The van was great. Very smooth transition getting van and returning van.Michael E.
El cliente no dejó un comentario.JONTAE M. | Overall Experience
Excellent customer service..this was my second rental @ this locationðŸ‘ðŸ½ðŸ‘ðŸ½DARRELL V.
Everything went well and was expected.Charles T.
Excellent serviceshalamar J.
El cliente no dejó un comentario.PATRICIA R. | Overall Experience
Everything was great. I had no wait. Truck was ready within a few minutes. They helped me adjust my mirrors, provided hints on the door latch, etc..Gary S.
El cliente no dejó un comentario.terry A.
El cliente no dejó un comentario.Yang Y.
The staff at this location are the most professional, knowledgeable, and easiest to communicate with I've ever encountered.GEORGE W. | First Impressions
Air conditioning did not workGeorge K.
The man and lady that run the place are awesome. I would recommend any of my friends or familySTERLING W. | Overall Experience
El cliente no dejó un comentario.Greg N.
El cliente no dejó un comentario.Ephrem Y. | Overall Experience
The young lady working on Saturday was very friendly and helpful, a delight to work with though the van was dirty on the outside. Come Sunday I park the van outside as instructed the previous day but nobody walks out to receive me. After a minute or two I decide to walk inside. Inside they have made a barrier to keep customers good 5 feet away from their desk. There is a young men just seating there, looking at me mumbling something from behind his mask while pointing to an earplug inserted in his ear. He keeps mumbling something from behind the counter while still seating down and I ask if he is talking to me (he's just mumbling and still seating down) He raises his voice and with an agresiva and rude attitude tells me, among other rude things, it has to be talking to me because I am the only person there. I could not believe he's talking to me that way and at the same time the young lady from the previous day comes in, listens as he ask me for the keys and she takes the keys away from him. In a very polite and professional way she takes me out side to check the van and checks me off.NESTOR S.
El cliente no dejó un comentario.ALYSSON B.
El cliente no dejó un comentario.Chibuike N.
El cliente no dejó un comentario.Lish B.
El cliente no dejó un comentario.Abhi P.
El cliente no dejó un comentario.Chadrick C. | First Impressions
The personnel was very helpful in explaining policies and getting the rental, driver ready. I appreciated it.Jennifer N.
Greeter was great! Informative, courteous, friendly and thorough. Only improvement would be more parking.walker T.
Nothing I can think of. Did a good jobDavid B.
El cliente no dejó un comentario.sam I.
El cliente no dejó un comentario.RUSSELL M. | Overall Experience
I'm glad to have rented from U-Haul on north Greenville. I was extremely impressed with the safety of the facility. I highly recommend this place. The owners were accommodating to me. Move-in and move-out were trouble-free.JANE A. | Overall Experience
I've rented your vehicles from several locations in different states and this location and employee was by far the best experience. The details were explained as well as the cleanliness of the facility was top notch. I truly appreciate great customer service when I experience it. JoelJoel W.
Overall wonderful experience, excellent customer service. Found a place much closer to our house, same size, less money, climate controlled.GREG D. | Overall Experience
Best run uhaul I have ever used. Staff was great and could not be happier with my experienceJason T.
Nothing! Great experience.ALAN F.
El cliente no dejó un comentario.Aubreyrose B. | First Impressions
Not a thing your staff was absolutely amazing and so helpful you can tell they really care about their customers and like their jobs.Kevin S.
El cliente no dejó un comentario.Derek M.
Amazing location! This location has it all, Great Clean Storage Units, Great Friendly Customer Service, And A Great Staff! I cannot say enough Great things about this location. Thank you guys again. Keep up the Great work!davis g. | Overall Experience
El cliente no dejó un comentario.Ron B.
El cliente no dejó un comentario.Delvin T. | Overall Experience
Everything was great!Margette H.
El cliente no dejó un comentario.Randolph N.
Amazing customer service, the gentleman at the front counter went above and beyond to make sure i had the best storage unit for the best price. I trust these people with my most prized possession's and you should too. Thank you again for the outstanding service.davis g. | First Impressions
Great facility - even better team! Appreciate all your helpJeff S. | Overall Experience
El cliente no dejó un comentario.BRADLEY U.
El cliente no dejó un comentario.Danyelle S.
Best serviceSTERLING W. | First Impressions
El cliente no dejó un comentario.Isreal M.
El cliente no dejó un comentario.PAULOS A.
El cliente no dejó un comentario.Carlos B.
Check in process took over 25 minutesDAVID E.
Use it as a training center for new employees! They were professional and friendlykenneth C.
No improvement needed.Yosef T.
El cliente no dejó un comentario.Wendy W. | First Impressions
El cliente no dejó un comentario.Christopher C.
It was very helpful, and good Choice... thanks...Adam M.
El cliente no dejó un comentario.Hamid R.
Excellent experience in every way. Grover is a treasure. I would not hesitate to recommend this place.tracy o. | Overall Experience
El cliente no dejó un comentario.Brion M.
El cliente no dejó un comentario.Nekethia F.
El cliente no dejó un comentario.Ramon R.
Dropped off the truck using the self-return / online option. One question asked about whether there may have been exposure to COVID, and, given that I had flown to TN to pick up the truck and starting to not feel well, I marked "Yes." A bit later, I received a call from the location's manager asking about the potential exposure. After providing him as much context as I could, he stated, "We have to figure out what we're going to do with this truck." That particular statement indicated a high level of discomfort and/or lack of knowledge about company protocols related to sanitizing the truck. There may need to be some coaching around what not to say to customers, a review of company policy related to potential truck exposure, or leadership support related to ensuring both customers and employees have a sense of confidence in the systems and protocols your company has put into place. To be clear, your company is phenomenal, and my wife and I have only used services provided by your company for our moves from Austin to Boston, Boston to Nashville, and Nashville to Dallas. We will continue to be customers, and coaching around company protocols might be beneficial.DAVID M.
Good the way it isrene A.
El cliente no dejó un comentario.Andrew J.
Excellent experience! I reserved with Penske first in an attempt to save money, but soon knew the error of my decision and came back to U-Haul. That won't happen again! ¡Gracias!ADAM D.
The manager who accepted me right at closing time and upgraded my unit to a bigger size ABSOLUTELY deserved a raise as well as GROVER with the scooby doo ring tone! Very accommodating and so kind. They even let me leave the uhaul there so I didn't have to take it to another location. Grover helped us move a steel frame sofa and gave us some great moving tips I'll absolutely be using in the future!!Alexis E. | First Impressions
El cliente no dejó un comentario.Rosalyn J.
Pat, met me with a smile, made the transaction a wonderful experience. Very helpful, great equipment and I will continue to use this location and recommend it to family and friends.Laura P.
El cliente no dejó un comentario.Cynthia F.
Great Experience, thank you!Kendra T. | Overall Experience
The young lady who helped me is very knowledgeable and professionalMANUEL G. | First Impressions
El cliente no dejó un comentario.Demrie H. | Overall Experience
Wonderful people helping the community I'm a fan of U-haul. GraciasLinda J. | Overall Experience
I'm new to Dallas and the two men helped me so much ! Really wish I remembered their names, they did their jobs so well and made me feel so welcomed.Ebony R. | Overall Experience
very organized. Staff was thorough and helpful despite what seemed like a very busy dayDonna M. | First Impressions
El cliente no dejó un comentario.Ebony R. | First Impressions
El cliente no dejó un comentario.Mark D. | Overall Experience
The people here could not be nicer--Great experience.Bradley W. | First Impressions
El cliente no dejó un comentario.Dawn M. | First Impressions
Great customer service!Viktor K. | First Impressions
El cliente no dejó un comentario.Lorenza A. | First Impressions
Great managementFelipe D. | Overall Experience
Johnson and Kenny were professional friendly and helpfulpaula e. | First Impressions
El cliente no dejó un comentario.Douglas H. | Overall Experience
El cliente no dejó un comentario.Emily L. | Overall Experience
The husband and wife are so pleasant and very nice. I appreciate the time they take to explain everything.Nadege E. | Overall Experience
The uhaul rep is fantastic Friendly courteous and professional . Hope we don't lose him to a higher up position as he could teach these skills to many other U-Haul employees or repsAlbert V. | Overall Experience
The lady helping us was very thorough and kind.Nadege E. | First Impressions
Absolutely great experience, the couple running the facility was very kind and helpful. They made the experience very quick and easy. I will definitely go back to U-haul for my storage and moving needs next time I move!Rebekah T. | First Impressions
This team is always impressive. I have dealt with them for years and have used many locations. They are the brightest star in the U-Haul constellation!Joseph T. | First Impressions
Very nice maintenanceFelipe D. | First Impressions
The staff here was so amazing and helpful! They went out of their way to make sure we had everything we needed.Kathryn M. | First Impressions
El cliente no dejó un comentario.Richard C. | First Impressions
El cliente no dejó un comentario.Kevin M. | First Impressions
Friendly, helpful and efficientDouglas H. | First Impressions
El cliente no dejó un comentario.JAMES S. | First Impressions
Got equipment I asked for timely except for hitch but overall goodAlbert V. | First Impressions
Friendly, caring attention . Just wanted to leave in such a positive feeling that made you just wanted to tell everyone about our experiences over many years!Judy S. | First Impressions
Very helpful staff and excellent facility that meets my needs perfectly.Cheri C. | First Impressions
Literally the nicest group of people. Thank you for making everything so easy!Demrie H. | First Impressions
Great service.Robert T. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!