Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Couldn't even get lock box open after 3 codes I was there for 3 hours . Had to manually enter reservation even tho it was in system I didn't even rent the truck have to comeback today was not a good experience to say the least
CARLOSDURAND T.
Clasificación:
5.0
El cliente no dejó un comentario.
Cynthia A.
Clasificación:
4.0
El cliente no dejó un comentario.
GERALD J.
Clasificación:
1.0
I was very disappointed in overall experience, I spoke with rep about a 20ft and once I got there I was giving a 24 ft (take it or leave) the truck didn't drive or what felt to be safe. I called/ explained to 3 different rep about my experience and no one was apologetic, I was told I would be compensated and someone will get to me, still haven't heard from U-HAU!!!
marcel K.
Clasificación:
5.0
El cliente no dejó un comentario.
PASHUNLA'NISA C.
Clasificación:
5.0
El cliente no dejó un comentario.
ROY T.
Clasificación:
4.0
El cliente no dejó un comentario.
Michael T.
Clasificación:
5.0
El cliente no dejó un comentario.
Brenda C.
|
Overall Experience
Clasificación:
5.0
The staff was very helpful and Corbin was awesome.
penny w.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
William M.
|
Overall Experience
Clasificación:
5.0
Easy rental and no issues with picking up the equipment. Very friendly staff.
PAUL RICHARD F.
Clasificación:
5.0
El cliente no dejó un comentario.
SABRINAANTIONETT B.
Clasificación:
4.0
El cliente no dejó un comentario.
Samuel C.
Clasificación:
5.0
Treat them like I was treated and they will be very happy!!
TIMOTHY M.
Clasificación:
5.0
El cliente no dejó un comentario.
GEOFFREYMCCOY B.
Clasificación:
5.0
Always very friendly and helpful. The store is under staffed. The employees that are there work their buttons off and do an EXCELLENT Job
DAVID S.
Clasificación:
2.0
It rained on my items, it smelled like cigarettes in the truck and it did not drive well at all!!!!!
ROBINRAMONA H.
Clasificación:
5.0
Everyone was great!
Bee T.
Clasificación:
5.0
Process was quick and easy. Agent was very helpful and friendly.
REGINALD LEE M.
Clasificación:
4.0
Everything was good. Good customer service. Adequate number of employees to help if needed. Good inventory.
MICHAELFRANCIS F.
Clasificación:
4.0
El cliente no dejó un comentario.
Levi B.
Clasificación:
5.0
El cliente no dejó un comentario.
CHRISTINA W.
Clasificación:
5.0
Krissy & Ronesha were some of most helpful ladies at this Uhaul location on multiple occasions no matter what the wind blew my way. Being from out of town, this was the first place I secured to store my things and I must say I'd never go to another location. They were friendly, amazingly resourceful and presented a customer friendly atmosphere that made me feel welcomed. I know Uhaul has good products & services, but Krissy & Ronesha are the reason I'd choose Uhaul overall. Many thanks to them ...
Chassidy Y.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
JOSEPH G.
Clasificación:
5.0
Great customer service.
David F.
Clasificación:
5.0
I am unhappy because I am being ask to pay over $1400 for a claim through U-Haul from Repwest. This claim is untrue I did no damage to a truck that I had for 10 hold minutes. U-Haul check the truck out and have me a full refund. Why is that?? I would like to speak with someone on this matter. 755-635-7796
Edith W.
Clasificación:
1.0
El cliente no dejó un comentario.
KATARINA W.
Clasificación:
3.0
I picked up the truck and trailer at 11:00 AM EST on June 5th and returned the items on June 5th at 3:15 PM EST. I was told to not worry about anything when dropping them off and my receipt would be emailed to me. When I received the receipt via email on June 6th, I was overcharged by a large amount. When I looked at the details, I noticed that I was being charged for a second day and it stated that I returned the items on June 6th. I tried to call to inquire, but was not able to get through. I then had to drive up to the location where the apologized and said that the overcharged amount would be credited back to me, in 3-5 business days. I was also told I would be emailed an updated receipt. When I did not receive my updated receipt, I called back again and had to wait on hold for quite a long time. When I finally got through, I was told that the overcharges had been reversed, but that I would not be receiving an updated receipt as that is not how it is handled in the system. I will wait the 3-5 business days to make sure the overcharge is removed from my account, but if it isn't, I will dispute the charges with my credit card company.
Andrew S.
Clasificación:
4.0
El cliente no dejó un comentario.
Jacob W.
Clasificación:
5.0
El cliente no dejó un comentario.
Lacasa R.
Clasificación:
5.0
El cliente no dejó un comentario.
Joseph G.
Clasificación:
5.0
Friendly folks great service
ROY A.
Clasificación:
5.0
Our customer service was excellent.
della B.
Clasificación:
5.0
El cliente no dejó un comentario.
Lindsay H.
Clasificación:
4.0
El cliente no dejó un comentario.
LISAMICHELLE M.
Clasificación:
3.0
El cliente no dejó un comentario.
David A.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Stephen J.
Clasificación:
5.0
El cliente no dejó un comentario.
TIMOTHYPAUL O.
Clasificación:
5.0
I whould say put a step on trucks my body still hurt just from climbing in an out the truck I took my step from home an tied it to a string so I could get out an in truck other then that everything was GREAT! !!!!!!
MICHELLEANTOINET S.
Clasificación:
3.0
The truck had a window that was not secured. The window came out of the frame while being driven on the interstate. My husband had to control the vehicle while trying to keep the window from blowing out. You could tell it had been taped. The window handle was missing a part. Also the horn blew intermittently.
Lee C.
Clasificación:
5.0
El cliente no dejó un comentario.
ROBERT J.
Clasificación:
5.0
El cliente no dejó un comentario.
Rose L.
Clasificación:
4.0
El cliente no dejó un comentario.
Wayne P.
Clasificación:
4.0
El cliente no dejó un comentario.
Lakeva C.
|
Overall Experience
Clasificación:
4.0
Thought the $20 fee for doing overnight drop off for a $30 trailer rental was quite excessive!! I've rented equipment from UHaul many times over the years and have never been charged a fee for drop off. I am a Real Estate agent and referral many clients as well. May be looking elsewhere for future rentals and referrals.
THOMAS W.
Clasificación:
2.0
Truck leaked inside and out. Gas was over reported before leaving and under reported before leaving. Rented blankets were not in the vehicle, had to move them myself.
Nicholas S.
Clasificación:
1.0
The fuel level was marked incorrectly and despite photo records and returning the truck with more fuel than it had at pickup I was still charged for fueling
Christopher S.
Clasificación:
5.0
I reserved a truck about a month ago. For context I'm in the military, move a lot and there's a lot of planning that goes in to these events. I made the reservation for a location in Elizabeth City , NC near where I live. The day prior to pickup I was called by U-Haul to confirm but told I needed to pick the truck up in South Mills, NC because that was where “the truck was returned to.†Given it was no further for me I didn't think this was a big deal. I got off work to go pick it up at closing but when we arrived there was no 26' truck ( the size I needed and had reserved). This started a chain of stress that I really didn't need prior to a big weekend of moving a fair distance (NC to NH). When I called U-Haul no one could give me a satisfactory answer as to what happened or how it occurred. A truck was located about an hour away and for that I'm thankful but getting told to go somewhere else than I planned and then finding no truck there is unsatisfactory.
Matthew F.
Clasificación:
5.0
I've found no improvements needed. Great staff.
charles S.
Clasificación:
5.0
El cliente no dejó un comentario.
KINA G.
Clasificación:
5.0
El cliente no dejó un comentario.
Kimberly O.
Clasificación:
5.0
El cliente no dejó un comentario.
Steven S.
Clasificación:
5.0
El cliente no dejó un comentario.
BRYANT EDWARD M.
Clasificación:
5.0
Customer service was "EXCELLENT"
Charles M.
Clasificación:
2.0
This was our fourth time using this location since September 2019. I love that I can reserve equipment online (too many add-ons being offered though) but I absolutely dread going in and talking to the staff: everyone is always miserable, doesn't seem like they want to be there (returning equipment is always unorganized) and today was definitely the worst encounter of them all! I checked in online but when I was called to the counter in the most unfriendly manner, I was repeated the same information all over again - when I wanted to double check the total that I had seen with what the clerk said, he rudely said that I didn't look at the total after taxes ( i wasn't questioning anything) - thanks for making me feel like an idiot. Then he asked if I added the credit card - I informed him that I was asked about it when I was first putting in the reservation(shouldn't the staff know this?) This clerk never smiled, not once; highlighted the numbers on the paper and handed them to me saying that was the only information I needed to know. It blows my mind that the experience is so impersonal: we rent a truck or van to buy furniture for the house, thus we are always low on mileage, return equipment refueled and have never been back after hours, yet each time we have to go through the warnings...I, honestly, would rather start saving to buy my own used truck than go back to this uhaul again!
Yekaterina R.
Clasificación:
5.0
El cliente no dejó un comentario.
Arthur R.
Clasificación:
5.0
Sierra was very professional and helpful returning trailer to U Haul facility,
Roger M.
Clasificación:
4.0
El cliente no dejó un comentario.
Keion H.
Clasificación:
5.0
Great customer service...Corbin was very knowledgeable and made the check in process very fast and easy!
Robert C.
Clasificación:
3.0
The truck I rented was in very bad driving condition. it felt like the transmission was dragging. I didn't really hear it until we were outside of Virginia.
Sharon S.
Clasificación:
5.0
El cliente no dejó un comentario.
HERIBERTO C.
Clasificación:
5.0
Everyone was super nice. I hadn't rented a u-haul in years and the quality of the trucks have improved so much. Back up camera? Say what??
TASIAKATRICE S.
Clasificación:
5.0
Very efficient- in and out as reserved and promised. Returned vehicle, and service shop representative took the keys and I was on my way. Seamless. Thank you
Charles M.
Clasificación:
5.0
El cliente no dejó un comentario.
Christopher S.
Clasificación:
1.0
Rude overall. Definitely need customer service training.
ashley V.
Clasificación:
5.0
The first month rent free was a wonderful incentive. Betty Riggins
Bettyann R.
|
First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
Angela H.
Clasificación:
4.0
Gas wasn't quit full as stated when I picked up, but I was told it was
reginald L.
Clasificación:
5.0
El cliente no dejó un comentario.
JAN-MICHAEL R.
Clasificación:
5.0
El cliente no dejó un comentario.
MARTIN Z.
Clasificación:
1.0
Truck needs AC; 2 phone calls were never answered. To get an answer, you must personally visit the Uhaul store. My reservation I was told, was given away even though there was another or the same truck on the property. I had tried to call to verify the pickup time previously but couldn't reach anyone. Rough experience.
Elizabeth I.
Clasificación:
3.0
El cliente no dejó un comentario.
HEATHERLYNN L.
Clasificación:
5.0
El cliente no dejó un comentario.
tarace W.
Clasificación:
5.0
El cliente no dejó un comentario.
BRIANSCOTT L.
Clasificación:
4.0
El cliente no dejó un comentario.
Daniel D.
Clasificación:
5.0
El cliente no dejó un comentario.
Travis T.
Clasificación:
5.0
El cliente no dejó un comentario.
RICHARDWAYNE H.
Clasificación:
1.0
Corbin is awful.
BENJAMIN JOSEPH H.
Clasificación:
5.0
El cliente no dejó un comentario.
Michael C.
Clasificación:
5.0
El cliente no dejó un comentario.
EDWARD L.
Clasificación:
3.0
El cliente no dejó un comentario.
james P.
Clasificación:
1.0
I still haven't received my deposit back and it's been a week.
Joseph G.
Clasificación:
5.0
El cliente no dejó un comentario.
Arthur R.
Clasificación:
5.0
El cliente no dejó un comentario.
donald M.
Clasificación:
5.0
Yes, it is my favorite place to do business with there.
Qiaoyan L.
Clasificación:
5.0
when trying to use the app to pick up/return the vehicle it would not work and took longer to use the app than to go to the counter.
Karen H.
Clasificación:
5.0
I turned in equipment on time (about 45 minutes early), was unhooked and told I was good to go. Received a phone call an hour after my equipment was due wondering when I would be returning the trailer as I was "late". Explained and I assume they went to the lot and found the trailer.
JOHNKELLY F.
Clasificación:
5.0
El cliente no dejó un comentario.
KARON L G.
Clasificación:
5.0
El cliente no dejó un comentario.
GRADY COLSTON I.
Clasificación:
5.0
El cliente no dejó un comentario.
Derek S.
Clasificación:
5.0
El cliente no dejó un comentario.
Ronald W.
Clasificación:
5.0
I want to commend the customer service representatives at this location. Their professionalism is extremely exceptional. I don't remember names, but the staff on 5/8/21 and also again on 5/15/21 handle the amount of customers in a timely matter. I want this group to be recognized for working together for the customers trips to be successful. Thanks Uhaul team! You all rock!
STEPHANIE H.
Clasificación:
3.0
One U-Haul assosociate was not wearing a mask.
Albert H.
Clasificación:
4.0
The UHaul representative was excellent with customer service and handled a difficult customer with grace and respect.
LITTLETON WALLER T.
Clasificación:
4.0
El cliente no dejó un comentario.
Marie T.
Clasificación:
5.0
Very professional
levell b.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
NANCY M.
Clasificación:
4.0
El cliente no dejó un comentario.
Chad R.
Clasificación:
5.0
El cliente no dejó un comentario.
James B.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
MONAIREKIRSTEN B.
Clasificación:
5.0
Nada
Ceward S.
Clasificación:
5.0
El cliente no dejó un comentario.
JUAN J.
Clasificación:
5.0
El cliente no dejó un comentario.
Kelvin F.
Clasificación:
5.0
El cliente no dejó un comentario.
Elderd S.
Clasificación:
5.0
Makes your drop off effortless! Always very nice to everyone.
Robert B.
Clasificación:
5.0
El cliente no dejó un comentario.
paul d.
|
First Impressions
Clasificación:
5.0
outstanding
Doug G.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
charlayne D.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Phyllis B.
|
Overall Experience
Clasificación:
5.0
Very Friendly and Knowledgeable
reginald j.
|
First Impressions
Clasificación:
2.0
El cliente no dejó un comentario.
Melinda W.
|
Overall Experience
Clasificación:
5.0
I am disabled and unable to stand for very long. The lady who waited on me was wonderful. She went above & beyond good customer service to assist me. I really appreciate everything she did to help me.
rosellen c.
|
First Impressions
Clasificación:
1.0
I received the truck on E with no gas I had to fill up for almost $100 twice then when I returned it I get charged for not having a quarter tank. I believe that was so absurd. I payed just about $1000 for the truck and why did I have to fill it to a quarter when I picked it up empty? So stupid
William M.
|
First Impressions
Clasificación:
3.0
Rating is about my storage units: Office and grounds were clean. Staff was helpful. I would HIGHLY recommend the storage units be inspected before renting. Some of my items got wet / mold due to the unit next storage (according to office mgr. heavy rain.) My unit also had loose insulation hanging down. I needed to inspect the units (3) before renting. I was in a pickle so I rented sight unseen and didn't have the manpower to move out at the time.KS
Kathleen S.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
WILLIAM K.
|
Overall Experience
Clasificación:
5.0
Five Stars ***** Terrific service- Highly recommend this clean well managed facility and terrific service providers. Thanks so much!
Debbie M.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
JAMES F.
|
First Impressions
Clasificación:
2.0
After reserving our storage unit AND calling twice the day we were arriving once we arrived we were told there wasn't a unit available. We were told that since we didn't work directly with this facility they couldn't guarantee there would be anything available. I explained that while we didn't work directly with this facility the UHaul person that was helping us did in fact work directly with Corban at this facility when the reservation was made. After well over an hour they found a unit for us but there was no sense of urgency, there was very little communication as to what was happening. We had 3 carloads of people waiting to help us unload the truck as this was the first night of the holiday weekend and everyone had plans for the weekend but still there was no sense of urgency. In addition to that once we got the truck unloaded at pulled it out front it was 8:12 PM and the two remaining employees were getting ready to leave but because it was 12 minutes after closing they weren't interested in actually helping me get the truck checked in. They they told me if I couldn't figure it out they would check it in the next morning for a $20. fee! I did not get the vehicle checked in on line as the email I rec'd didn't have a link to do so so I took pictures of the truck, mileage and gas gauges and dropped the keys in the drop box. I was not charged the $20 fee thankfully but the entire experience once arriving at the Greenbrier facility was not good at all. Also, there was another customer there who had made a reservation and taken time off work to be at her appointment at the Greenbrier facility and she was told her reservation wasn't available either. Same story, she worked with a UHaul Rep that answered the phone for the Greenbrier facility after being on hold for 25 minutes and made her reservation for her. The employee's said that the system in place doesn't work because it doesn't accurately depict what is available it's just a guesstimate and that UHaul counts on people not showing up so they overbook. I feel like that's a terrible way to run a storage business when people are moving and counting on their reservations. I will tell you that our experience when returning our first truck and talking with Corban was extremely pleasant and informative and Corban was very attentive and helpful quite unlike the employee's when we arrived with a full 26' truck...
Karen D.
|
First Impressions
Clasificación:
2.0
Below average score is due to getting free storage for 30 days, was there less than 30 days, checked out at front desk when moved out, then received bill for almost $200. Called, location said computer glitch and sorry, don't worry about bill, they told me they fixed it. Now I'm still getting bills.
Jeffrey B.
|
Overall Experience
Clasificación:
2.0
Storage was garbage full of bugs and rat turds
Trei H.
|
Overall Experience
Clasificación:
5.0
The young lady that checked us in also fixed an issue with the one way trailer rental.
WILLIAM K.
|
First Impressions
Clasificación:
5.0
The process was smooth and seamless.
CATRINA R.
|
Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
Lisa W.
|
First Impressions
Clasificación:
2.0
Removed my items from my unit and had rat and mouse faces and urine all over everything as well as nests in furniture, I had to throw away 50% of the contents after moving it out .
Joel E.
|
Overall Experience
Clasificación:
5.0
The U-haul staff was very helpful
Thomas G.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Keysha S.
|
First Impressions
Clasificación:
5.0
Both cost were very helpful I would definitely use you again
jacy p.
|
First Impressions
Clasificación:
5.0
I am a business owner and I personally think that business owners should have 24 hour access with proven documentation
Chef Josephs K.
|
First Impressions
Clasificación:
4.0
Polite, respectable,friendly personality willing to accommodate me in every way. Would definitely recommend this site to a friend
Unnaray H.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Michele B.
|
First Impressions
Clasificación:
5.0
Very helpful
Shelton W.
|
Overall Experience
Clasificación:
5.0
Great experience. On new years eve there seem to be a lack of staff and longer wait which is understandable. During this hectic time manager Corben was very professional, polite and patient. Great job
EVAN N.
|
First Impressions
Clasificación:
1.0
There were RATS IN the storage units. RATS and RAT droppings/feces ALL over my clothing and throughout the items I stored. I HAD to move out IMMEDIATELY!! BY FAR the worst storage experience EVER!!!
Tracy S.
|
Overall Experience
Clasificación:
4.0
Gracias
Delores Q.
|
First Impressions
Clasificación:
5.0
The best outdoor storage unit ive used in the country.
Jonathan R.
|
Overall Experience
Clasificación:
5.0
Every thing went well!
Michelle G.
|
Overall Experience
Clasificación:
5.0
All worked together
Shelton W.
|
First Impressions
Clasificación:
5.0
Even though i came 30 mins before closing, i was seemlessly shown to my clean and ready to go unit. Additionally, i was provided a recommendation for locks due to recent problems from other outdoor u
Jonathan R.
|
First Impressions
Clasificación:
5.0
Nice place
Terry C.
|
Overall Experience
Clasificación:
1.0
Leaking ceiling from holes . Rat infestation. Horrible bugs all in my things. I will never rent nor recccomend U-Haul storage again
Tonya B.
|
Overall Experience
Clasificación:
5.0
The General Manager,at Greenbrier located was the best he help me with what I need to and I Thank Him so much!
Patricia S.
|
First Impressions
Clasificación:
5.0
Everyone there was attentive and helped above and beyond the average. Will recommend this place to others moving here.
Marcus B.
|
First Impressions
Clasificación:
1.0
Very long waits. Not friendly or welcoming to customers. Unprofessional conversations and complaining about work issues in front of customers.
Larnell M.
|
Overall Experience
Clasificación:
5.0
The staff is very patience and kind.
pamela m.
|
Overall Experience
Clasificación:
2.0
The free one month is not free. We rented a truck and rented a large storage on May 19 to June 21st and charged us for two months. From June 20 to the 21 charge my credit card $159. Thats for 2 days.
ryan w.
|
Overall Experience
Clasificación:
4.0
Everything was great .
SABRINA E.
|
Overall Experience
Clasificación:
5.0
The service rendered to me was professional and efficient. ¡Gracias!
Erica H.
|
First Impressions
Clasificación:
5.0
No issues what so ever. Attentive customer service and assistance.
Tracy S.
|
First Impressions
Clasificación:
5.0
Everything is good
DMITRY S.
|
First Impressions
Clasificación:
5.0
The young lady at the counter was very helpful. I had to change my unit to a bigger one and she went out and checked it and switched it with no problem.
Tikea P.
|
First Impressions
Clasificación:
5.0
Too expensive 84. For 5 x 10. Found storage for 50. for same size
CHARMIAN P.
|
Overall Experience
Clasificación:
5.0
Thanks you they help me with so much .they were outstanding. I can't say enough about that them excellent to little for them .I will ever one about them and thanks so much for the help Ms FRANKLI
Annette F.
|
First Impressions
Clasificación:
4.0
Staff in both locations were extremely knowledgeable and helpful. Made the move that much easier
Shelley J. | Reservación
Clasificación:
5.0
Corbin and Yolanda were amazing! Extremely helpful. The products were exactly as described.
Corey B.
|
Overall Experience
Clasificación:
5.0
The staff at Greenbrier is outstanding!
Karen H. | Reservación
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