Customer Reviews for U-Haul Moving & Storage at Gray Hwy

3703 comentarios

770 Gray Hwy   Macon, GA 31211
(N Of I-16)

(478) 743-6756

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(478) 743-6756

770 Gray Hwy
Macon, GA 31211
(N Of I-16)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

On Sunday, have more than one way to return trucks.

EULA G. 
Clasificación:
4.0

I was to return my truck to Wimbish BarberShop location, then was informed to take it to either Riverside or Gray HWY...took it to Tiverside as it was closer, only to be told to take to Gray HWY location! Should have received a call, as I did before the move, informing me exactly where to return the truck! However, at Gray HWY location, The woman who took charge, was AWESOME! The site was confusing to say the least! But all worked out due to this kind, professional and woman who checked me in:) The other guy was more concerned about his own personal problems, telling us about them, then turned it all over to the lady! Thank God! She was easy to talk to and well informed, PROFESSIONAL! I only wish I could remember her name:/

TRACI A. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA L. 
Clasificación:
5.0

I was very please !

RONNIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DECARIO G. 
Clasificación:
2.0

The truck was not ready when I arrived, as the hand truck and dollies I rented were not in the truck. The mobile check-in experience was completely unhelpful, as it referenced a lockbox that was not obvious and described the truck's location using photos that were no longer accurate (showed the truck near a sign that does not exist anymore, if it ever did). The photos of the truck during the mobile check-in process were taken from so far back they were completely unhelpful, since a host of dings and dents to the truck were not visible, and since I am pretty sure they would have charged me for them, I had to take close-up photos of everything. Checking the truck back in was even worse, as the website told me to return the keys to the dropbox and only then gave instructions for taking a photo of the odometer and gas gauge, which I couldn't do without the key. Failure to take a photo means I couldn't complete the check-in process, which would have meant an additional $20 fee. And, to top it all off, the entire process for me was tainted by the fact that I had arranged for a truck at a location closer to me but I was switched to this location (which is further from my house) so I had to pay a bunch more in mileage charges and I used more gas. Did I mention this was during a fuel shortage crisis? That meant I faced the choice of either driving all over, looking for gas (wasting more gas and incurring extra mileage charges) and maybe running out of gas, or else turning the truck back in and paying the equivalent of $9-10 per gallon for the gas I used. Ah well, the joys of moving, I suppose?

Jeremy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frances C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACKIE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCUS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DECARIO G. 
Clasificación:
4.0

The staff members were efficient and friendly, and the only suggestion I have is that you hire more reps for this location. There was only one employee on duty when I picked up, and later when I dropped off the truck.

ANITA W. 
Clasificación:
5.0

Thank You

PATRICIA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DOUGLAS F. 
Clasificación:
5.0

Make sure they clean inside and out side the car Last time we rent u haul, it's run out water windshield and the car doesn't clean.

TONNY J. 
Clasificación:
4.0

El cliente no dejó un comentario.

JASMINE W. 
Clasificación:
5.0

Make sure all purchased equipment is available, and inside cargo before pick up!!

SHEMIKA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEVONTE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEDIDIAH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAJARDAN C. 
Clasificación:
5.0

Outside of trailer was dirty and rust spots all over. Axle hubs covers with grease dirt. Wheel lugs. Had rust.

Jim G. 
Clasificación:
5.0

Candice is AWESOME! Give her a raise! She got me a checked out very quickly. You need to hire more employees like her or make her a manager. This is the third van I have rented from you in the last month and she is very efficient and knowledgeable.

DANIEL B. 
Clasificación:
5.0

Everything was good

BRYANT C. 
Clasificación:
5.0

Everyone was great. Customer service, the U-Box drivers in Georgia and Miami. Was perfect. Great service. Thanks.

JB S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Oliver F. 
Clasificación:
5.0

They always available when I need a truck, Thank yall so much

VICTORIA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOT M. 
Clasificación:
1.0

Service your truck's. Im a automotive technician and the truck that was rented to me had a lot of play in the steering wheel as of the brakes were soft. You have to slam on the brakes to make the truck stop. I was trying to return the truck april 10 later that night only to find no signs telling you where to drop the keys off. In which when i ask before I left the lot when i received the truck no one seemed to know anything on where the return key drop box was. Leaving the lot april 10 that night the brakes failed as the truck slide through 2 sets of red lights rite down the road from the u hual destination. Putting me and my stepdaughter life in jeopardy... only to return the truck april 11 i told them about the truck. That truck needs to be taking to a mechanic shop. To be honest i want my money back from U-haul

SHENTINA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
2.0

Truck was filled the same fuel level upon delivering back to location.got charged ?17.00.

KENDRICK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHERINE M. 
Clasificación:
4.0

Good Service

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRITTANY W. 
Clasificación:
5.0

Good service

OMAR F. 
Clasificación:
5.0

Mr Robert and his staff was great I love uhaul

ANDREW T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEBASTIAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANITA D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Geneva L. 
Clasificación:
5.0

Easy return. Helpful staff.

Shelley M. 
Clasificación:
3.0

No one was available when dropped off, door was open but no one could be found

Jake B. 
Clasificación:
3.0

El cliente no dejó un comentario.

William R. 
Clasificación:
2.0

El cliente no dejó un comentario.

COVOLOUS Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey I. 
Clasificación:
5.0

The staff was very helpful. I had a blown fuse which prevented the trailer lights from working. The staff fixed the issue with my truck with no prompting. I also ended up needing a larger trailer and they made the swap super easy. Lastly, I have never pulled a trailer before and the attendant at the front desk came outside to help me safely back out the trailer. You have a great staff.

WHITNEY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROL M. 
Clasificación:
5.0

Have chairs for customers to sit down while waiting

TONJA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DECARIO G. 
Clasificación:
4.0

I had a hard time getting in touch with customer service because of the wait time

SANDRA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDERICK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aissam A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEREK A. 
Clasificación:
4.0

El cliente no dejó un comentario.

CLIFFORD C. 
Clasificación:
5.0

Great Service.

JOEL D. 
Clasificación:
1.0

I advised that mileage was 43 miles more than what was listed before I left store. I was still charged for those miles. I had to take trip back to store to get refund. Something fishy is going on at this location, makes Uhaul look bad.

Russ M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY W. 
Clasificación:
3.0

El cliente no dejó un comentario.

LUIS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

carrie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANICE L. 
Clasificación:
2.0

Truck was padlocked and couldn't be used for 12 hours. Once store opened we were told to cut the lock off, but we were not credited for the time the truck couldn't be used. Therefore I had to pay another $100 bucks for 4 extra hours. Poor customer service in my opinion!

James N. 
Clasificación:
5.0

Everything was fine thanks

LARRY W. 
Clasificación:
5.0

Great receptioness!

JEROME B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC A. 
Clasificación:
5.0

Very friendly people and great customer service

EDWARD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

GENEVA W. 
Clasificación:
1.0

Hire more knowledgeable and friendly representatives.

RONNIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAVION T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALONZO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

sharmane G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRYL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antoine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon C. 
Clasificación:
4.0

I wish the return procedure had been explain better. I did not understand that you had to send a photo of you odometer and gas reading until I got to the end, by that time I had already dropped the keys in the drop box.

KERRELL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen M.  |  First Impressions 
Clasificación:
5.0

The owner/sales lady was very nice and helpful. She gave great service

WALTER D. 
Clasificación:
4.0

Everything was very good.

CLAIRE C. 
Clasificación:
1.0

I had the worst experience with the uhaul truck I rented from this location. I rent trucks 4-5 times a year. I rented a 26 foot truck to haul equipment. The truck's power steering didn't work, the tires were bad, the steering was loose, the headlights didn't work enough to illuminate the road ahead. We could barely see the the road and the lanes. The hand truck in the back wasn't secured so they tried to charge use for its use when we didn't even need it. When we returned the truck I told the clerk the issues and all he said was he already knew and it is what it is. He was dismissive and rude and clearly doesn't care about the safety of the customer or the quality of service or even the vehicle. I am hugely disappointed in the truck. It was a death trap.

YASHKUMAR P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TILWANNA T. 
Clasificación:
4.0

Equipment was kinda not in good shape but still it's rideable and got the job done. The sale woman was nice and did everything to get me a truck when none that I want were not available. So I just want to say thank you.

Baraka R. 
Clasificación:
3.0

The truck did not drive well. It needed maintenance.

TONY C. 
Clasificación:
5.0

I received good hospitality and will recommend this location.

GLORIA J. 
Clasificación:
4.0

El cliente no dejó un comentario.

RA N. 
Clasificación:
2.0

El cliente no dejó un comentario.

Carolyn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica M. 
Clasificación:
5.0

Friendly

MOISES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FREDERICK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles M. 
Clasificación:
5.0

I booked a truck on Uhaul.com and they sent me to a place that's closed. Luckily, I called the Gray Hwy store direct and they took care of me right away. This is the 3rd time I've used Uhaul at Gray Hwy in Macon and they do an outstanding job, not only in getting the job done right, but by having great communication and personality.

JAMES W. 
Clasificación:
5.0

Excellent service and assistance!!! Super awesome staff!!

NIKKI P. 
Clasificación:
2.0

When making the original reservation, I was quoted "$97 with everything included!" However, he failed to mention that taxes & fees were in fact not included. It was aggravating watching my total increase an extra $20-30. Then when I picked up the truck, I was told that I could drop it off at any location close to my home, but this information was wrong too. I wasted 30min trying to figure out the online return before giving up and going to the nearest uhaul storage center. I also learned that if I had left the truck anywhere other than this specific uhaul location, then I would have been charged TRIPLE the amount I paid simply because of FALSO information that uhaul employees freely spread. Also, they were not wearing masks even though we are in a pandemic.

Violet I. 
Clasificación:
5.0

N/C

LAQUISHIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORDAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

leslie b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

mike v.  |  Overall Experience 
Clasificación:
5.0

From the very moment I came in the facility Ms Singleton was the person that had to wait on me and I have been very well please with my customer relations with her and her staff. They are helpful and try to answer my questions when I have them. My over all experience is well pleased. It's good doing business with Ms Singleton and her staff.

lawana b.  |  First Impressions 
Clasificación:
5.0

Loved it overall. Nice people. Storage was nice.

EDITH B.  |  Overall Experience 
Clasificación:
2.0

I informed this establishment I was moving in May but they continued to bill me. This us the worst business proprietor I have ever utilized.

Sherry P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rasheedah H.  |  Overall Experience 
Clasificación:
5.0

Great staff.

Miriam I.  |  Overall Experience 
Clasificación:
5.0

Loved having my items secure and easily accessible. If I ever need storage again, UHAUL will be the first I check into!

Amy L.  |  Overall Experience 
Clasificación:
5.0

Thank you for your excellent service. We didn't expect to be here three years, but we appreciate the service.

vivia f.  |  Overall Experience 
Clasificación:
4.0

Thank you...

stephanie b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Milton M.  |  First Impressions 
Clasificación:
5.0

Very clean. Staff was remarkable.

Gloria B.  |  Overall Experience 
Clasificación:
5.0

Dependable storage units.

BRANDON S.  |  Overall Experience 
Clasificación:
1.0

This was the worst uhaul experience I've ever had. The mobile pick up was a joke. The reservation promise was not met. My account is being card twice.

chiquita m.  |  First Impressions 
Clasificación:
5.0

Denashia and the lady with the foreign accent was very nice, helpful, fast service, smiling faces. I will always choose this one on Gray Highway Macon, Ga. Also, the manager Ms. Singleton is always ni

Melody B.  |  Overall Experience 
Clasificación:
5.0

Highly recommended. Very helpful.

Darcell F.  |  First Impressions 
Clasificación:
1.0

I reserved a unit for all of 3 days and didn't end up moving anything in. The owner did not offer a refund, and when asked why there was no prorated refund, she never gave me an answer. Poor service.

porchia b.  |  Overall Experience 
Clasificación:
1.0

We ordered a dolly and when we got to the Uhaul location it wasn't in the truck . The store manger was very rude and rushed us to drop off items in the unit even though our rental wasn't due at that t

Jasmin C.  |  First Impressions 
Clasificación:
5.0

They worked with me and I'm grateful, Great team work and friendly.

keith c.  |  First Impressions 
Clasificación:
5.0

Excellent service.

Kimberly I.  |  Overall Experience 
Clasificación:
5.0

The experience I had with UHaul was very pleasant and professional, I would recommend U Haul to a friend or business, thank you for your Courteousy C Reed.

cynthia r.  |  First Impressions 
Clasificación:
5.0

The staff was always friendly and helpful to me every time that I went there overall I did not have any problems thanks alot

cHIqUITA B.  |  Overall Experience 
Clasificación:
5.0

The person who helped us through the entire experience was wonderful. He was knowledgeable and extremely helpful. He needs to be cloned!!!!

Marie N.  |  First Impressions 
Clasificación:
3.0

The storage part was great. The store part always had long lines, not the cleanest or neatest.

Charles F.  |  Overall Experience 
Clasificación:
1.0

I was told that my 1st month of storage was free, but I paid $40 to a worker, for the storage, then $64.95 the following month.

nathaniel v.  |  Overall Experience 
Clasificación:
5.0

I was pleased with the quality of customer services I received. The staff was great.

vicki j.  |  Overall Experience 
Clasificación:
5.0

Staff here were amazing! Not the experience I've had with all uHaul locations. They were friendly and helpful and had everything all hooked up and ready to go when I arrived. Definitely recommend

Alexis G.  |  Overall Experience 
Clasificación:
1.0

The general manager was very rude and disrespectful with a bad attitude when I asked her an question. My storage also had an lock on it that said non payment but I paid they just waited to take it out

tisha l.  |  Overall Experience 
Clasificación:
5.0

The store manager Lakeza Singleton helped out immensly to support my moving needs. Highly recommended.

chuck n.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
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  • Ícono de remolque
    Remolques y remolcado

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    Autoalmacenamiento

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    Contenedores U-Box®

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    Suministros de mudanza

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    Propano

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