Customer Reviews for U-Haul Moving & Storage at Gordon Hwy

329 comentarios

1647 Gordon Hwy   Augusta, GA 30906

(706) 434-8798

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(706) 434-8798

1647 Gordon Hwy
Augusta, GA 30906

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Denis P. 
Clasificación:
4.0

the checkin session is a bit tedious

Ronald J. 
Clasificación:
4.0

No comment

TERRY W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Roshayla H. 
Clasificación:
1.0

Returned trailer on the 1st... same day we rented it. The location was supposedly still open but no one was around to help us. Left contract in the box indicated "return rental contracts" . Final receipt emailed to me states the unit was not returned until 5pm on the 3rd and there in an additionak unexplained charge of $30 to my card.

HERBERT R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Miguel M. 
Clasificación:
5.0

Good service no problems noted

MACHELLE D. 
Clasificación:
3.0

Repeat customer U-haul has always been my first choice when I need a truck 🚛. Thank you Mr. Joshua .

JACQUELINE B. 
Clasificación:
5.0

N/C

Harry R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TATYANA S. 
Clasificación:
5.0

Great customer service from Latasha!

Shaunika W. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUDREY T.  |  Overall Experience 
Clasificación:
5.0

My interaction with the personnel was great! Friendly folks who know their stuff!

MICHELE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mae W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACQUELINE B. 
Clasificación:
5.0

Jeff is a excellent manger for u haul. He is well knowledged and very friendly

WILLIAM F. 
Clasificación:
2.0

I was lied to and not told everything about the service I was given and that the uhual didn't have a dolley. I didn't receive the email about me confirming my mileage etc. Good thing I take a picture before and after. The uhual was so dirty, used q tips, nails and paper in it. I took a pic of that too. The assistant manager tried to help with the issue and I thank her for that.

RAVEN R. 
Clasificación:
5.0

Great service.

Antoinette B. 
Clasificación:
5.0

Good Company to go too.

ADA K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
1.0

Had a unit reserved drove 20 miles to get there and it took 1 hour for them to make a transaction for a unit i couldn't use. Very unacceptable.

HARRY C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

JESSE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHRYN M. 
Clasificación:
4.0

My only concern is the price isn't right

LEE H. 
Clasificación:
3.0

Staff didnt answer phone whilst talking among themselves. I called via bluetooth and was in the store.

PEDRO M. 
Clasificación:
1.0

Better customer service

JAMEEL J. 
Clasificación:
2.0

I had a blowout within 15mins of picking up the trailer on top of that, I Feel that I was overcharged. I used UHaul One-way from Texarkana TX to Augusta Ga and only had to pay have the cost I was charged to Use UHaul from Augusta GA to Texarkana TX. This was an outrageous Charge!!!

Kendrick S. 
Clasificación:
1.0

Employees and management rude would not listen to me. Overcharged in miles overcharged in price worst experience ever will never use that use U-Haul again even when I call customer service no help U-Haul has really ripped me off this time we'll never go back

RONDA B. 
Clasificación:
4.0

We turn the towing off on the 10th but they said turning in on the 11th.

CYNTHIA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ORELL P. 
Clasificación:
1.0

I reserved the Uhaul for 4 hours (4:30-8:30) but was told if I did not have it back by 7 I would be charged extra because 7 was close of business day. If that is the case why have the option for after hour drop off or give me the option to reserve for 4 hours? Had to rush to get everything done. Also I opted out of the $10 insurance but was still charged for it.

Keyell J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmie A. 
Clasificación:
1.0

Have someone who will be more kind to the person who picking up the Truck. This one guy cancels my. Order he was very Rude.

REGINALD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

bryanlee w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
5.0

The employees at this location are the absolute best. Very friendly, very courteous.

BARBARA G. 
Clasificación:
5.0

U good

JAMES B. 
Clasificación:
5.0

Friendly and helpful staff

KYLE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

TANISHA B. 
Clasificación:
5.0

My complaint is with the helper worker , I ordered a helper and he let me to believe that he was going to be there by text and email and he never showed up, he's integrity is none , not even a MAN to call back and let me know he wasn't coming, my trip was delayed 4 hours, had to go and hire others workers

ZERPA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wynisha E. 
Clasificación:
3.0

The staff can be a bit more friendly. Overall, it was okay.

Trisha B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZARAUS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIE B.  |  First Impressions 
Clasificación:
5.0

Great customer service and very good people.

DOMINIQUE G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Adrian W. 
Clasificación:
2.0

The employee that checked me in threaten me and was very rude and disrespectful upon my return. I have never had an experience like this since I have been dealing with Uhaul. When someone tell you that they are charging your bank account/ card whatever they want to that is theft. Even, after Mejae George verify that the said employee Michael Walker was wrong about the issue at hand and the way he handled the situation. Due to the fact that she was the one that rented the equipment out to me and knew that there was dirt on the floor from the truck not being sweep out from its last user. If this is the type of person that Uhaul employs I will take my business else where. And yes, my profession is an internet blogger so, the world will know about this horrible experience and you all employee Michael Walker. Thank you to the store manager, Ms. Mejae George for being honest. And also, appreciation to Mr. LeAndrez Holmes for doing what is right.

DOROTHY J. 
Clasificación:
5.0

Stay loving your neighbor in Jesus name amen

JEFF H. 
Clasificación:
3.0

El cliente no dejó un comentario.

BENNIE R. 
Clasificación:
1.0

The staff there was very rude. Already was having an stressful day with this move, definitely didn't need the negative attitude. Also had to request to have the keys to my uhaul after waiting for 10mins. Customer service was poor.

SOLOMON R. 
Clasificación:
4.0

The self check in didn't work for me

Dennis M. 
Clasificación:
5.0

Outstanding

EDDIE F. 
Clasificación:
5.0

Staff was very professional and helpful

Avia M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB J.  |  Overall Experience 
Clasificación:
4.0

Is there a plan to fence in the units in the near future

SHARON B.  |  First Impressions 
Clasificación:
5.0

Latasha , Jae and Brandon provided excellent customer service , I recommend everyone go there for their storage and moving needs

FIDEL C. 
Clasificación:
5.0

Everything was smooth snd hassle free.

JAMES J. 
Clasificación:
4.0

El cliente no dejó un comentario.

TRACEY P. 
Clasificación:
4.0

The associates were great, the vehicle was well maintained. Thumbs up for the customer service.

PHILLIP M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES H. 
Clasificación:
1.0

Dropped trailer off two days early, and was told everything was taken care of by the lady behind the counter. A week goes by and I've got over $60 in late charges. Called the location, was told a full refund and $25 convenience was to be paid back to my account, and this never happened. Had to call corporate, and am still waiting on the erroneous refund. Poor service, was lied to by the manager, was charged for something I didn't do, and instructions were unclear. Would not recommend anyone use this location, and am still waiting on the refund for the late charges I shouldn't have received in the first place.

Sidney B. 
Clasificación:
5.0

Extraordinario servicio al cliente

NATISHA R. 
Clasificación:
4.0

All was good . If needed will use them again

SOPHIA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZARAUS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATASHIA S. 
Clasificación:
2.0

They did not have the truck that I reserved at either location they sent me to. When I called my original reservation location, I was told to “just call customer service” very poor customer service in the store

Sarah M. 
Clasificación:
5.0

The service was great. Staff was very friendly talked to you like family. Love the atmosphere

PATRICK C. 
Clasificación:
4.0

The service light was on for your tires so I think you should have fix your tires before you rented that truck for the safety of your customers!

GLINDA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

albert L. 
Clasificación:
4.0

I'm assuming the guy that was on duty was a supervisor or management but he was rude to a customer and the sale clerk. It made her very uncomfortable.

SHAVONDIA C. 
Clasificación:
5.0

Just keep up the good work 👍Everything was Wonderful

SHELIA P. 
Clasificación:
5.0

The customer service was amazing, at both the pick up and the drop off.

Dwight B. 
Clasificación:
3.0

Too much to put down in one paragraph.

Jennifer H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaitlin M. 
Clasificación:
5.0

I really appreciate all the staff that I encountered they were very helpful and pleasant to talk to.

Necole F.  |  Overall Experience 
Clasificación:
2.0

Idk if I paid for a unit or was just lied to while filing out paper work to rent a truck. I never asked for a unit. You dishonest employee (it was a female) lied about what I was filing paper work out for. I just wanted a truck was I charged for a unit that I never asked for? Did she steal my money? The gentleman on the phone was no help with whether or not I paid for one.

amber b.  |  Overall Experience 
Clasificación:
5.0

Miss Latasha was very very helpful keep up the good work.

KATHERINE L. 
Clasificación:
5.0

OUTSTANDING SERVICE

ALONZO J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakeisha D. 
Clasificación:
5.0

Originally asked for a cargo van when received the cargo van it was on empty and my contract said it was at 1/4 so had to wait an additional 30 minutes just to get another truck not a cargo van what I requested

Shameka G. 
Clasificación:
5.0

El cliente no dejó un comentario.

willie T. 
Clasificación:
5.0

I truly appreciated the overall experience! Alvin Hayes was exceptional in making sure I got what I needed. He explained the pickup procedures and the return process was easy!

Tonya E. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONTEMARCEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert s.  |  First Impressions 
Clasificación:
4.0

I was charged the incorrect amount for the u haul I purchased and a total of $115 was charged on my card, I had to call in and get the issue resolved but I will be getting refunded $23 when it's supposed to be $64

cayyisha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

cornisha F. 
Clasificación:
5.0

El cliente no dejó un comentario.

FELYCIA R. 
Clasificación:
5.0

Up front pricing.

Demetrius W. 
Clasificación:
4.0

El cliente no dejó un comentario.

semeonitra B. 
Clasificación:
5.0

I arrived at a busy moment, so going off that alone, service was above average. Only thing I could think of was my uhaul had a tire going flat. Besides that, I appreciate my customer experience.

hykesha C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristie B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

richard h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandria M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SYLVIA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH G. 
Clasificación:
5.0

The employees were very helpful and professional, especially Mr. Johnson.

LASHIRL RENE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taneshia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

odell T. 
Clasificación:
5.0

Nothing! I was very pleased with my experience!

Brian S. 
Clasificación:
5.0

Great customer service, clean area and loved the complimentary carts for downloading stuff

SHERLANDREA B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Ronnie S. 
Clasificación:
5.0

This location is very customer friendly.

Michael M.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

latoya j.  |  Overall Experience 
Clasificación:
5.0

Nothing everything went well!

Nesbit H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Basheba S. 
Clasificación:
3.0

When I got here they told me I couldn't take the trailer because UPS already had rented it. Lucky I already paid for it online.

Ryan S. 
Clasificación:
5.0

I tried to book online so that I could drop off at a location that would have saved me 40$. When I tried to book the site told me the equipment wasnt available which wasnt true because when I went to location there were plenty. The clerk in ga told me that I could choose the drop off when I arrived in Ny. My point is that I was charged the full price and wasn't given the choice of the cheaper drop location like I had requested. I feel as though I wasntafforded the same opportunity that I couldve gotten thru website. When I called the 800 # the csr basically said there was nothing she could do about it which I think was absolute bullshit! As for overall experience I would like a refund for the cheaper location. We both know that people dont move north nearly as often as south from NY and I did you as much of a favor as you did for me!!

MARCEVERETT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE B. 
Clasificación:
3.0

Waited an hour to be served as one employee did not have computer access. It was very busy and only one functioning employee. This is ridiculous. Several people left after waiting more than 30 minutes. Very frustrating. The employee who served me did a great job once he got to me.

DONNA M. 
Clasificación:
3.0

This location needs more help. I reserved a truck, did online check-in and still had to wait 45 minutes while your agent dealt with an apparent first time renter. Also I do not like the two wheel dolly and pads taking up space.

Robert D. 
Clasificación:
3.0

Customer service is very very slow always when renting a uhaul , it shouldn't always take 30 minutes to an hour to get a rental .... need more staff that's a bit faster had more than 3 customers in line behind me waiting and I had a reservation and still was a slow process....

Jessica B. 
Clasificación:
5.0

Always get fast and friendly service

Jessica B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MELODY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Necole F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

thildwonda p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

VALERIE K.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Gregory Maurice C.  |  Overall Experience 
Clasificación:
3.0

The staff is capable, but slow.

derrick d.  |  Overall Experience 
Clasificación:
5.0

Thanks for all ur care an support threw my situation the staffing was greatly appreciate!

Jeniva K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  First Impressions 
Clasificación:
5.0

Excellent customer service

Joycelynn B.  |  First Impressions 
Clasificación:
5.0

The experience here at U-Haul was awesome great staff . Thank you . Keep up the great customer service thanks again

alvin h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

john s.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Michael M.  |  First Impressions 
Clasificación:
4.0

A/C in warehouse not working very well.

john s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

W.L. Butch G.  |  First Impressions 
Clasificación:
5.0

Storage was clean and staff friendly and helpful. Just need more convenient after hours access..

Saketha W.  |  Overall Experience 
Clasificación:
1.0

I was told to come back four times beacause of problems and then told I would have to go to the one down the street. Could of told me the first time.

SANDRA S.  |  First Impressions 
Clasificación:
1.0

Very poor customer service from office staff. No one was available at the site, had to drive to another site to confirm my reservation. Staff member didn't want to honor my previously signed contract regarding my free month of storage. He then lied to me telling me Uhaul changed the offer, not knowing that I had already had a contract number. Once I showed him my email from Uhaul, he said he would give me the free month, but acted as if he had a problem with it. The unit I reserved was for a 10x20, upon entering the storage site, the unit he gave me definitely did not look like a 10x20. I was told storage access was until 7pm, so I left to pack my belongings onto my Uhaul truck that I rented from another location. When I returned at the storage site at 4:30pm, the doors were locked and there were 5 other Uhaul customers waiting and looking for site manager. I patiently waited but when the site manager arrived on the site at 4:50pm, he said the site closed at 5pm because it was Thursday. No one told me this beforehand. He said he was only going to open the door for a customer who had about 3 items to put in her unit. He was rude so I just took my lock off my unit and rented storage from another company. I have always been a Uhaul customer and I plan to continue renting trucks, but I will NEVER rent from the Gordon Hwy location again.

EDGIE M.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Self-Storage Icon
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • U-Box Container Icon
    Contenedores U-Box®

    We ship across town or accross the world!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

Volver
arriba