Customer Reviews for U-Haul Moving & Storage at Gordon Hwy

380 comentarios

1647 Gordon Hwy   Augusta, GA 30906

(706) 434-8798

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(706) 434-8798

1647 Gordon Hwy
Augusta, GA 30906

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

DARRIS S. 
Clasificación:
5.0

Professional and courteous service. Latasha is super! Very thorough, courteous and professional. Thank you Kade

Karen M.  |  First Impressions 
Clasificación:
5.0

Overall a great experience. The local team took great care to ensure we got the boxes on time and retrieved promptly.

Scott F. 
Clasificación:
5.0

Very Friendly, on time, easy return; Very satisfied

Mark S. 
Clasificación:
3.0

El cliente no dejó un comentario.

HEATHER R. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOSEPH A. 
Clasificación:
5.0

very warm friendly worker kept up good work my brother and sister

JEFF H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaunika W. 
Clasificación:
2.0

The equipment was poorly maintained. The wait for service was too long. The final cost FAR exceeded the estimated quote.

JAMES G. 
Clasificación:
2.0

I have already contacted Customer Service regarding my issues with this truck. I had 2 people end our Chat without anything getting resolved. I now see that I was charged for fuel I didn't use and additional fees I know nothing about. I reserved a Pick up truck do to my car being down in case my mother had to be taken to the ER as she has congestive heart failure and is not doing well. This box truck was driven less than 15 miles and sat in my driveway because it wasn't safe enough to drive anywhere else and there was NO WAY we could have gotten my 83 yr old mother in the truck had there been an emergency. I want to know how you came up with these charges. The fuel had less than 3/4ths of a tank and when it was dropped off it had almost the same amount.

MELANIE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eddie C.  |  First Impressions 
Clasificación:
3.0

You can make sure all equipment is ready to use. We rented a tow dolley. 2 of the volleys lights didnt work and one of the volleys were crooked

PAMELA H. 
Clasificación:
5.0

Great service

ELIZABETH M. 
Clasificación:
1.0

Representative was more interested in talking to another random person about a truck than helping me. Waited over 30 minutes with representative who seemed generally incompetent. Box of truck was dirty. Check engine light was on. Truck smelled strange and looked dirty in general. Dolly that I didn't rent was in the box, which was useful for me, but showed a lack of attention to detail. Location was surrounded by people high/drunk/posessed by demons. Would never store anything at this location, and will never go to it ever again due a perceived lack of safety.

FRANK M. 
Clasificación:
1.0

El cliente no dejó un comentario.

REBECQUE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEREK T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Asha B. 
Clasificación:
5.0

El cliente no dejó un comentario.

frank W. 
Clasificación:
1.0

I like the guys behind the counter but unfortunately no one had a name tags on so i cant acknowledge any one particular person. I will say that i was really upset about being overcharged. They had a miscommunication about who received my truck key and then turned around and waited a day to ask me about it then turned around and charged me for an extra day. Im very disappointed in that maneuver. I feel it was very underhanded. Otherwise the guys there were buce abd helpful.

BONNIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

HYLAND B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHIRLEY M. 
Clasificación:
5.0

Monica was so sweet and helpful she made my experience a wonderful one

LATONYA G. 
Clasificación:
5.0

The front desk black lady was such a great person.at the time I arrived to rent a storage she was about to leave but she stayed and helped me to get a storage. She made my day. God bless her.

Mohammad Z. 
Clasificación:
5.0

Ninguno

GERALD W. 
Clasificación:
5.0

Excelente atención de todo el personal siempre atentos en ayudarte. Gracias

SILVIA D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIO C. 
Clasificación:
5.0

Alvin was an amazing employee. He help me and customer service was great

BREANNA W. 
Clasificación:
2.0

They do not have enough workers at that site and you be waiting too long I need more help more people be waiting to long.

SHARON T. 
Clasificación:
1.0

El cliente no dejó un comentario.

MERCEDE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol J M.  |  Overall Experience 
Clasificación:
5.0

The associate on duty was excellent as well as very helpful in me being able to change and upgrade my selection when I got there. She was even in the process of training a new person on the procedures and what's expected. Great customer service!!?

JASLYN H. 
Clasificación:
5.0

Alvin was the best!!!

Lesla F. 
Clasificación:
2.0

Customer service isn't good. Never received my receipt for my move out date on 5/23/21

angelette h.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARIO S. 
Clasificación:
5.0

Nada

CRANDALL D. 
Clasificación:
4.0

Charged for fuel with out telling me TRUCK had more than WHEN I picked up

CHARLES G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kim B.  |  First Impressions 
Clasificación:
2.0

Customer service needs improvement, the tone of voice and attitude displayed in this location is unacceptable. More workers should be available on the weekends as a majority of rentals happen during these times

Marc H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Donald H. 
Clasificación:
4.0

El cliente no dejó un comentario.

KARL C. 
Clasificación:
3.0

Better counter service.

DENNIS D. 
Clasificación:
5.0

what a blessing teams

Jeff H. 
Clasificación:
4.0

Friendly and courteous

HUBERT H. 
Clasificación:
5.0

My representative was very polite and patient

CHARSES W. 
Clasificación:
5.0

Nothing really just keep up the good work

MONIQUE W. 
Clasificación:
5.0

I really loved the customer service of latosha...She met all of my questions and expectations..

TEKISHA J. 
Clasificación:
1.0

Better customer service the representative don't pay attention to the customer or there requests

ASHLEY R. 
Clasificación:
2.0

El cliente no dejó un comentario.

APRIL G. 
Clasificación:
3.0

Okay service and friendly staff

HUBERT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

1230Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denis P. 
Clasificación:
4.0

the checkin session is a bit tedious

Ronald J. 
Clasificación:
4.0

No comment

TERRY W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Roshayla H. 
Clasificación:
1.0

Returned trailer on the 1st... same day we rented it. The location was supposedly still open but no one was around to help us. Left contract in the box indicated "return rental contracts" . Final receipt emailed to me states the unit was not returned until 5pm on the 3rd and there in an additionak unexplained charge of $30 to my card.

HERBERT R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Miguel M. 
Clasificación:
5.0

Good service no problems noted

MACHELLE D. 
Clasificación:
3.0

Repeat customer U-haul has always been my first choice when I need a truck 🚛. Thank you Mr. Joshua .

JACQUELINE B. 
Clasificación:
5.0

N/C

Harry R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TATYANA S. 
Clasificación:
5.0

Great customer service from Latasha!

Shaunika W. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUDREY T.  |  Overall Experience 
Clasificación:
5.0

My interaction with the personnel was great! Friendly folks who know their stuff!

MICHELE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mae W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACQUELINE B. 
Clasificación:
5.0

Jeff is a excellent manger for u haul. He is well knowledged and very friendly

WILLIAM F. 
Clasificación:
2.0

I was lied to and not told everything about the service I was given and that the uhual didn't have a dolley. I didn't receive the email about me confirming my mileage etc. Good thing I take a picture before and after. The uhual was so dirty, used q tips, nails and paper in it. I took a pic of that too. The assistant manager tried to help with the issue and I thank her for that.

RAVEN R. 
Clasificación:
5.0

Great service.

Antoinette B. 
Clasificación:
5.0

Good Company to go too.

ADA K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
1.0

Had a unit reserved drove 20 miles to get there and it took 1 hour for them to make a transaction for a unit i couldn't use. Very unacceptable.

HARRY C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

JESSE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHRYN M. 
Clasificación:
4.0

My only concern is the price isn't right

LEE H. 
Clasificación:
3.0

Staff didnt answer phone whilst talking among themselves. I called via bluetooth and was in the store.

PEDRO M. 
Clasificación:
1.0

Better customer service

JAMEEL J. 
Clasificación:
2.0

I had a blowout within 15mins of picking up the trailer on top of that, I Feel that I was overcharged. I used UHaul One-way from Texarkana TX to Augusta Ga and only had to pay have the cost I was charged to Use UHaul from Augusta GA to Texarkana TX. This was an outrageous Charge!!!

Kendrick S. 
Clasificación:
1.0

Employees and management rude would not listen to me. Overcharged in miles overcharged in price worst experience ever will never use that use U-Haul again even when I call customer service no help U-Haul has really ripped me off this time we'll never go back

RONDA B. 
Clasificación:
4.0

We turn the towing off on the 10th but they said turning in on the 11th.

CYNTHIA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ORELL P. 
Clasificación:
1.0

I reserved the Uhaul for 4 hours (4:30-8:30) but was told if I did not have it back by 7 I would be charged extra because 7 was close of business day. If that is the case why have the option for after hour drop off or give me the option to reserve for 4 hours? Had to rush to get everything done. Also I opted out of the $10 insurance but was still charged for it.

Keyell J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmie A. 
Clasificación:
1.0

Have someone who will be more kind to the person who picking up the Truck. This one guy cancels my. Order he was very Rude.

REGINALD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

bryanlee w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
5.0

The employees at this location are the absolute best. Very friendly, very courteous.

BARBARA G. 
Clasificación:
5.0

U good

JAMES B. 
Clasificación:
5.0

Friendly and helpful staff

KYLE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

TANISHA B. 
Clasificación:
5.0

My complaint is with the helper worker , I ordered a helper and he let me to believe that he was going to be there by text and email and he never showed up, he's integrity is none , not even a MAN to call back and let me know he wasn't coming, my trip was delayed 4 hours, had to go and hire others workers

ZERPA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wynisha E. 
Clasificación:
3.0

The staff can be a bit more friendly. Overall, it was okay.

Trisha B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZARAUS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIE B.  |  First Impressions 
Clasificación:
5.0

Great customer service and very good people.

DOMINIQUE G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Adrian W. 
Clasificación:
2.0

The employee that checked me in threaten me and was very rude and disrespectful upon my return. I have never had an experience like this since I have been dealing with Uhaul. When someone tell you that they are charging your bank account/ card whatever they want to that is theft. Even, after Mejae George verify that the said employee Michael Walker was wrong about the issue at hand and the way he handled the situation. Due to the fact that she was the one that rented the equipment out to me and knew that there was dirt on the floor from the truck not being sweep out from its last user. If this is the type of person that Uhaul employs I will take my business else where. And yes, my profession is an internet blogger so, the world will know about this horrible experience and you all employee Michael Walker. Thank you to the store manager, Ms. Mejae George for being honest. And also, appreciation to Mr. LeAndrez Holmes for doing what is right.

DOROTHY J. 
Clasificación:
5.0

Stay loving your neighbor in Jesus name amen

JEFF H. 
Clasificación:
3.0

El cliente no dejó un comentario.

BENNIE R. 
Clasificación:
1.0

The staff there was very rude. Already was having an stressful day with this move, definitely didn't need the negative attitude. Also had to request to have the keys to my uhaul after waiting for 10mins. Customer service was poor.

SOLOMON R. 
Clasificación:
4.0

The self check in didn't work for me

Dennis M. 
Clasificación:
5.0

Outstanding

EDDIE F. 
Clasificación:
5.0

Staff was very professional and helpful

Avia M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB J.  |  Overall Experience 
Clasificación:
4.0

Is there a plan to fence in the units in the near future

SHARON B.  |  First Impressions 
Clasificación:
5.0

Latasha , Jae and Brandon provided excellent customer service , I recommend everyone go there for their storage and moving needs

FIDEL C. 
Clasificación:
5.0

Everything was smooth snd hassle free.

JAMES J. 
Clasificación:
4.0

El cliente no dejó un comentario.

TRACEY P. 
Clasificación:
4.0

The associates were great, the vehicle was well maintained. Thumbs up for the customer service.

PHILLIP M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES H. 
Clasificación:
1.0

Dropped trailer off two days early, and was told everything was taken care of by the lady behind the counter. A week goes by and I've got over $60 in late charges. Called the location, was told a full refund and $25 convenience was to be paid back to my account, and this never happened. Had to call corporate, and am still waiting on the erroneous refund. Poor service, was lied to by the manager, was charged for something I didn't do, and instructions were unclear. Would not recommend anyone use this location, and am still waiting on the refund for the late charges I shouldn't have received in the first place.

Sidney B. 
Clasificación:
5.0

I really appreciate all the staff that I encountered they were very helpful and pleasant to talk to.

Necole F.  |  Overall Experience 
Clasificación:
2.0

Idk if I paid for a unit or was just lied to while filing out paper work to rent a truck. I never asked for a unit. You dishonest employee (it was a female) lied about what I was filing paper work out for. I just wanted a truck was I charged for a unit that I never asked for? Did she steal my money? The gentleman on the phone was no help with whether or not I paid for one.

amber b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

robert s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristie B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

richard h.  |  First Impressions 
Clasificación:
5.0

Great customer service, clean area and loved the complimentary carts for downloading stuff

SHERLANDREA B.  |  Overall Experience 
Clasificación:
5.0

This location is very customer friendly.

Michael M.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

latoya j.  |  Overall Experience 
Clasificación:
5.0

Always get fast and friendly service

Jessica B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Necole F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

thildwonda p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

VALERIE K.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Gregory Maurice C.  |  Overall Experience 
Clasificación:
3.0

The staff is capable, but slow.

derrick d.  |  Overall Experience 
Clasificación:
5.0

Thanks for all ur care an support threw my situation the staffing was greatly appreciate!

Jeniva K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  First Impressions 
Clasificación:
5.0

Excellent customer service

Joycelynn B.  |  First Impressions 
Clasificación:
5.0

The experience here at U-Haul was awesome great staff . Thank you . Keep up the great customer service thanks again

alvin h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

john s.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

Michael M.  |  First Impressions 
Clasificación:
4.0

A/C in warehouse not working very well.

john s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

W.L. Butch G.  |  First Impressions 
Clasificación:
5.0

Storage was clean and staff friendly and helpful. Just need more convenient after hours access..

Saketha W.  |  Overall Experience 
Clasificación:
1.0

I was told to come back four times beacause of problems and then told I would have to go to the one down the street. Could of told me the first time.

SANDRA S.  |  First Impressions 
Clasificación:
1.0

Very poor customer service from office staff. No one was available at the site, had to drive to another site to confirm my reservation. Staff member didn't want to honor my previously signed contract regarding my free month of storage. He then lied to me telling me Uhaul changed the offer, not knowing that I had already had a contract number. Once I showed him my email from Uhaul, he said he would give me the free month, but acted as if he had a problem with it. The unit I reserved was for a 10x20, upon entering the storage site, the unit he gave me definitely did not look like a 10x20. I was told storage access was until 7pm, so I left to pack my belongings onto my Uhaul truck that I rented from another location. When I returned at the storage site at 4:30pm, the doors were locked and there were 5 other Uhaul customers waiting and looking for site manager. I patiently waited but when the site manager arrived on the site at 4:50pm, he said the site closed at 5pm because it was Thursday. No one told me this beforehand. He said he was only going to open the door for a customer who had about 3 items to put in her unit. He was rude so I just took my lock off my unit and rented storage from another company. I have always been a Uhaul customer and I plan to continue renting trucks, but I will NEVER rent from the Gordon Hwy location again.

EDGIE M.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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