Customer Reviews for U-Haul Moving & Storage at Good Hope Rd

3978 comentarios

5701 W Good Hope Rd   Milwaukee, WI 53223
(Corner of 60th and Good Hope Road)

(414) 353-5850

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(414) 353-5850

5701 W Good Hope Rd
Milwaukee, WI 53223
(Corner of 60th and Good Hope Road)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Casandra G.  |  Overall Experience 
Clasificación:
5.0

I've been a customer for years they never disappoint.😃😃

THERESA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAPHAN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDDIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAVIER S. 
Clasificación:
5.0

I did not have to wait long for service They quickly unhitched the trailer. Every experience with Uhaul over the last 10 years very positive

CHARLES P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan B. 
Clasificación:
5.0

The lady that was working Sunday was very knowledgeable. Great experience.

RASHIDA C. 
Clasificación:
4.0

I'd give this location 5 stars but some of the Staff was lazy and not helpful. majority were great!Manager was excellent. But one woman was awful... she slept on counter, didn't want tobanswer anyone's question. she should have gone home. awful awful...

Lamonte C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LAMONTE C. 
Clasificación:
2.0

I moved my items from this storage unit over a year ago and paid fees owed then as the final payment. Two months later they claim I wasn't moved out but I was because they told me something was there but I know it wasn't and the last time I was there I told them I was moving then and they said fine just take the lock with me which I did after clearing out.... This was over a year ago and yet they keeping saying I owe money for a unit I am not occupying. My mother told them I had nothing in the unit and I have told them this as well. So no I have nothing good to say.

Deja W.  |  Overall Experience 
Clasificación:
5.0

Always a pleasure to work with. Thank you!

ROB S. 
Clasificación:
3.0

The electronic pick-up procedure is confusing and takes far more time than expected. Gas was less. Than 1/8 of tank so I had to fill instantly, had ordered pads which were not on truck so I was expecting to be accused of stealing them when returning truck.

brian L. 
Clasificación:
4.0

El cliente no dejó un comentario.

pearlshearl a.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

ELISSA J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zenovia L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Raymond B. 
Clasificación:
3.0

Refund the $5.00 SafeTrip that Uhaul charged me. I did not choose it and it does nothing for someone renting a trailer- Only for renting trucks. Please give me my money back!!!!!

Michael O. 
Clasificación:
5.0

Nothing the customer service was excellent

PENNY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobby W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DUNCAN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trenton B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

ALEC M. 
Clasificación:
5.0

Truck was low on power steering fluid, very hard to turn

TIMOTHY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WYNNJUANITA H. 
Clasificación:
1.0

I was told to drop off at a different location. I talked with one representative about this & sent her screenshots of text messages & an email from uhaul stating I had a different drop off location. This representative was able to be professional and respectful throughout the call. Despite this interaction uhaul called me again about the drop off location I spoke with a second representative who I experienced as being blaming, disrespectful and overall not professional. Because I did not know to go to the location I have nothing negative to say about this location. I do have great issue with my experience with uhaul in relation to this location. After this experience as a whole we have unanimously agreed this was our last attempt at business with uhaul. When asked about our recent move it is impossible to honestly reply and not include how disappointing and disruptive our experience with uhaul had been.

Micaela K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Haley A. 
Clasificación:
1.0

They tried to tell me they "didn't do" after hours drop off at this location and changed the time on my reservation without my permission. I was able to change it back online myself, but frankly it was infuriating. Also had to wait 30 minutes past my reservation time. Would drive further to a different uhaul in the future.

CHRISTIAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard A. 
Clasificación:
5.0

El cliente no dejó un comentario.

COLEEN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

OKECHUKWU U. 
Clasificación:
4.0

El cliente no dejó un comentario.

Philip L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAQUITA G. 
Clasificación:
2.0

I took pictures of before and after of the miles in the gas tank. They charge me 5 gallons and it was it the same as when I got it I am going to dispute this! I am also going to write a review about this location. The very nice but it's sad that they are very deceiving no wonder they email your final statement until they know they going to overcharge you! 😡

MARYJO M. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHARON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEZMOND B. 
Clasificación:
5.0

The sales associate was very knowledgeable, and explained everything, so I could understand. Thanks again.

Ollie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelson K. 
Clasificación:
1.0

I was double charged for this rental. My debit card was charged at the return of the rental and then 3 days later they charged my card again. I'm disputing with the bank as a result.

NICOLE M. 
Clasificación:
5.0

Nothing went smooth

KEITH W. 
Clasificación:
2.0

Make sure the transmissions on all vehicles are actually in working order before you give them to a customer.

Andrew S. 
Clasificación:
5.0

The customer service person was very polite, fast, and professional

NORMAN G. 
Clasificación:
5.0

Great service at this location. The attendant receiving me showed me that...the electrical hitch in my car was not powering.

Manny M. 
Clasificación:
5.0

It'S a good place to rent whatever you need. The employees was quick to get me in and out and great services.

wilford S. 
Clasificación:
5.0

After we left the site I noticed the car dolly tail light was out. I just hope that whoever assigned us the dolly knew about it and didn't blame me for it going bad.

XAVIER L. 
Clasificación:
5.0

There was an issue with the air conditioning in the new Van I rented, and the team at Good Hope took great care of the situation. I've rented there several times, and will continue to do so. Excelente

RICHARD S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey P. 
Clasificación:
4.0

The family is well managed in my view. I've rented twice under this management in the last month and had hood experience each time the entire process

Bruce S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

I rent just about every week.. Workers always do a great job! Now if they would just sell me a 6x12 trailer they would be perfect!

ROB S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jarnita C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LARAYSHA C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AUGUST C. 
Clasificación:
5.0

Always a pleasure to do business with this location! Great staff and like new equipmentðŸ'

ROB S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elaine A. 
Clasificación:
4.0

El cliente no dejó un comentario.

DUNCAN T. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTWON B. 
Clasificación:
4.0

i was charged the $20 after hour fee after i tried for 30 min to checkout with the app and it didnt work. also the truck had dog hair everywhere

MALCOLM L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Genesis A.  |  Overall Experience 
Clasificación:
5.0

Employees was very helpful and sufficient

LARAYSHA C. 
Clasificación:
1.0

need to improve customer service and the vehicles that are at your locations. while driving several of your vehicles I also felt like these vehicles will not make it.

JODI W. 
Clasificación:
3.0

I checked and using my mobile phone and I obtain my key from the lock box the process was very smooth the only problem I had was my vehicle was not easily accessible it was behind another vehicle and I had to wait for an attendant to move that vehicle so I can proceed delayed my time by 30 minutes

Corey R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
5.0

Nada

LEONA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

VERDA J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

Nothing. The staff is outstanding.

Randall S. 
Clasificación:
5.0

El cliente no dejó un comentario.

anjunette h.  |  Overall Experience 
Clasificación:
5.0

The morning clerk was very rude and impatient with the customers.

GARRY W. 
Clasificación:
5.0

me and my husband Frank Selvaggi were very happy with this location! The owner/manager came out and was cleaning prior to us using the trailer!!! Very nice gentleman!!

FRANKO S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerome S. 
Clasificación:
1.0

Attitude was her name. She seemed very bothered by her job . Slick responses were made to simple questions. She didn't know where the van was so she gave me the key to go look for it in y'all parking lot. I had to come back also, so I'm wasting mileage on her mistake of not giving me a Dolly and then when I came back she said I forgot it making it my fault then I told her no you never gave it to me nor pointed it out. she then got it with no apologies or remorse for wasting my time and money. Very upset with this location. Won't be back ! Also black & mild were found in the vehicle upon picking up. Wasn't inspected well before my use clearly.

ADAM S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
1.0

Customer service was horrible to say the least. Manager was rude, aggressive and condescending. She never addressed my issues and rushed me out of the store. She was loud and made a scene in front of other employees and customers. I will never revisit this store. This was my first and last time. Managers attitude reflected on the staff. I observed another employee arguing with a customer while I was in line. These workers need to find another field to work other than customer service.

ROMARRO N. 
Clasificación:
1.0

This was a terrible experience. The staff seemed incompetent, lazy, and unhelpful. I would recommend a customer go elsewhere.

PHILIP K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeanette Z.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPHINE R. 
Clasificación:
5.0

Nothing but u do need more help around the 1st of the month n at the end a the month we had a long wait

ELIZABETH A. 
Clasificación:
5.0

Vehicle needs to be taking out of service. When trying to drive highway speed the vehicle sway back and forth. Side to side like a dog wangling his tale. Vehicle was clean.

RODERICK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin R.  |  First Impressions 
Clasificación:
5.0

Continue to provide excellent service

Jewelatrice Anti R. 
Clasificación:
2.0

El cliente no dejó un comentario.

Kathleen S.  |  Overall Experience 
Clasificación:
3.0

Customer service sucks, rude attitude, not personable, if it wasnt for the location I would not go back.

CAREY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawntay B. 
Clasificación:
4.0

For the second consecutive time I've rented a trailer I didnt need. First time I had to drive from Milwaukee to Sheboygan to pick up a second choice trailer. This time i show up and see the trailer i want to rent, but told it was unavailable to me. I'm moving my child to college twice a year, I need a 4x8 trailer, but forced to take a 5x8. Only complaint!

CHARLES M. 
Clasificación:
5.0

The customer service was great

Khadijah L. 
Clasificación:
4.0

Most of the time this is a great location. This time the trailer was not cleaned or safety checked. It had multiple problems, but I had to take it because it was the only one in the area. They did refund a good portion of the rental cost, so I can understand the stress they are under in these crazy times.

Dennis G. 
Clasificación:
3.0

very slow customer service. no one was available to check the truck back in so I had no idea what I was being charged for the truck rental.

LA SONJA J. 
Clasificación:
4.0

El cliente no dejó un comentario.

JONATHAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Floyd N. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT C. 
Clasificación:
4.0

Have more people processing customers during busy time.

JOHN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHEENA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDREY S. 
Clasificación:
5.0

Employees are always friendly and helpful. Truck is always clean and ready when I arrive. ¡Gracias!

ROB S. 
Clasificación:
3.0

The Customer Service is terrible!!

MARTY J. 
Clasificación:
2.0

Truck is run down and didn't drive like it should

SARA W. 
Clasificación:
5.0

It was perfect

beverly H. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BETTY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONEKA W. 
Clasificación:
5.0

Everything was perfect

Vanessa S. 
Clasificación:
4.0

The staff in the yard was helpful and well informed as to the equipment being rented.

DOUGLAS W. 
Clasificación:
3.0

Touch less pick up was terrible. Would not upload even with U Haul wifi in store.Total time was about 30 minutes. 15 minutes try on my own and another 15 minutes insidr

Charles M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Irwin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth H. 
Clasificación:
1.0

Worst customer service ever the work look like she didn't want to work or move at all once I got all the paper work done I waited for 25min outside to get the trailer hook on but they never came out so I did it my self and left. I will never go back to this location maybe all U-Haul in general in Milwaukee Wisconsin cause they all since to have bad customer service.

CHUDUE H. 
Clasificación:
3.0

The customer service was great at this location! The ladies that helped me out were friendly and helpful, but my disappointment came from the fact that I was supposed to pick the truck up from a different location and when I got to that location, no signs, trucks or employees were there saying where to go to get my reservation. I then learned that the location didn't have the truck I reserved available at that time. This threw off my moving schedule and I had to be transferred to the Good Hope location. I hope that in the future, there is confirmation for customers that the reserved truck and location will be the same before the time of the reservation begins.

LAWRENCE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie A. 
Clasificación:
4.0

El cliente no dejó un comentario.

AVYON G. 
Clasificación:
3.0

Another person working up front around opening hours.

TREVOR K. 
Clasificación:
5.0

The representative that helped me was very quick, nice, and efficient.

ASHLEY W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gregory D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cobie H.  |  Overall Experience 
Clasificación:
2.0

For the most part the experience was okay. My issues were not consistent enough to give a "No" response to some of the above questions even though if there was a rating scale of 1 - 5, this location would be in the middle or lower. There was some kind of water leak into the indoor unit that I had that soaked the lower stacked boxes. The boxes then collapsed under the weight of the boxes on top and some thing got crushed. Clothing ended up having mold in them. All of the boxes on the floor were stuck to the floor and things that were wood had water damage. Dealing with the staff was a crap shoot. In person I've never had a problem. Especially in leaving the facility for the last time. That gentleman was VERY helpful. Any conversation over the phone was met with hostility. When a mistake, that was not mine was made, I was met with a nasty attitude.

DERRYL N.  |  Overall Experience 
Clasificación:
5.0

This business was very professional,the manager Patrice Henry waiting on me and this lady was so helpful and very respectful, kind and professional! U-haul Company truly have a good person. Please keep her around to operate this wonderful storage Business.

jerry l.  |  First Impressions 
Clasificación:
5.0

Provide great customer service

Delando M.  |  First Impressions 
Clasificación:
3.0

I don't like the fact that you're told that you a given a month free when the free month is totaled into the first months rent it's no way a 5by10 should cost me 100.00 and then you're made to buy one of uhauls locks it's a ridiculously high price it's a rip off the second month is not free I paid for it in the first months rent And the lick was 10.00

MELODY H.  |  First Impressions 
Clasificación:
3.0

The move out process was frustrating and the staff did not follow up with me or finalize my request in a timely manner. Was told I was past due on payment and being charged a late fee, even tho I'd requested to move out weeks prior.

Emily W.  |  Overall Experience 
Clasificación:
4.0

I've used U-Haul before more than once.

Worship Center P.  |  First Impressions 
Clasificación:
2.0

Uhaul reassure me that my first month of rent was free,it was not. The inconveniences of having to pay storage unit I had just payed$780. To rent the truck and 200 dollar for tolls and gas. I really didn't appreciate the false advertising.

KENYA W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LENARD P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

danielle m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LEO A.  |  Overall Experience 
Clasificación:
4.0

Good customer service, and I love the first month free deal, as well as your military discount! The facility was also very clean, and the storage space is clean and spacious.

Maya E.  |  First Impressions 
Clasificación:
4.0

Information was entered in electronically. Seem to take a little longer than I wanted. A lot of information was needed like a second phone number, and a second person to call. Took to long, and began to become annoying.

Darryl J.  |  First Impressions 
Clasificación:
1.0

I checked out of the unit early, I received an automated charge when I called to find why I was told to ignore the text for a resolution.

Patricia T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

francisca h.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Derrick B.  |  Overall Experience 
Clasificación:
1.0

Very unprofessional experience with this uhaul location. Will never do business with this store EVER. The GM with the short blonde hair is so rude and nasty has a very nasty attitude. Never again

Jhotonne N.  |  First Impressions 
Clasificación:
5.0

Don't know the ladies name but whomever worked on 7-8-20.The 3 women that worked at the front counter to the 3 men there, were all helpful and nice. Gracias

Jarell B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LaToya J.  |  Overall Experience 
Clasificación:
1.0

Majority of the household and personal items I had in storage for safe keeping , I had to trash away due to extreme amounts of rodent feces and damage caused by it. Aside from it I felt hassled a month ago I received a call from an agent who was very rude and augmentative. Out of that it event I was prompted to end my contract with U-Haul. Thanks for the storage. I will definitely try somewhere else next time.

Dailin P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Telesha K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Keyonia W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tranova G.  |  First Impressions 
Clasificación:
5.0

The manager is always very friendly and professional. I have rented storage units and trucks and always giving great service from her and the crew.

VALERIE H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tischa J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Gloria L.  |  Overall Experience 
Clasificación:
5.0

Everything was excellent but l did have mouse dropping in my unit. I did not see a mouse nor did l find a mouse in any of my belongings but that was the only disappointing situation.

SANDRA L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alan S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony K.  |  First Impressions 
Clasificación:
4.0

Just want to thank the employee who call me to let me know that I had my lock on backward. It save me from getting it cut off and having to purchase another one.

lynn p.  |  Overall Experience 
Clasificación:
5.0

I have always used you for storage or for the moving truck and you guys rock fast and friendly staff

Shelly G.  |  Overall Experience 
Clasificación:
1.0

I'm not sure if my storage room was checked out properly

Jennifer W.  |  Overall Experience 
Clasificación:
5.0

i think after a person close out a unit it should be checked while the person is there

Mahalia M.  |  Overall Experience 
Clasificación:
3.0

The lady that registered me didn't tell how to work the entry key card. She just said you have to swipe in and out not knowing there were two key pads. I had to stand and wait to ask someone to help

lynn p.  |  First Impressions 
Clasificación:
1.0

The general manager is very rude and unprofessional. Every time I came in to make a payment she gave me a hard time and she set my card to autopay without my permission. I had to call corporate on her

Christina H.  |  Overall Experience 
Clasificación:
1.0

I wanted to rent a van or pick up truck to move my boxes they told me that i couldn't use a vesa debit card it had to be a credit . Isn't that what we all suppose to use when renting at these places.

Erick H.  |  Overall Experience 
Clasificación:
1.0

I didn’t like that the bathrooms outside storage was not clean smells like urine the staff was rude and adding late fees to customers accounts that they felt was rude to them can just walk n break in

Keyyonna C.  |  Overall Experience 
Clasificación:
5.0

Excellent service provided by manager and staff.

Gregory N.  |  First Impressions 
Clasificación:
4.0

Facility was slightly understaffed but the young lady did an EXCELLENT job of multi tasking!

Deangelo T.  |  First Impressions 
Clasificación:
3.0

Moving in I had a woman run up and tell me not to store stuff there b/c rats had eaten her belongings. Trash was in my unit (a McDonalds cup and paper) when I 1st went in. Very helpful staff however

William C.  |  Overall Experience 
Clasificación:
5.0

Happy with my experience.

Patricia O.  |  First Impressions 
Clasificación:
3.0

Had to wait in line for about 30 min to be waited on just need more help with checking in and out other then that it ok and it took them hour to answer my call on phone need help bad

Vivian H.  |  Overall Experience 
Clasificación:
5.0

my need for temporary storage was very good.

morris a.  |  Overall Experience 
Clasificación:
5.0

Great U-Haul.

Judy S.  |  Overall Experience 
Clasificación:
3.0

Service was fine. Counter person was overwhelmed with in-person customers and constant phone calls. She handled it as best she could but really needed back-up help at the counter.

William C.  |  First Impressions 
Clasificación:
5.0

No comment

Kisa B.  |  Overall Experience 
Clasificación:
1.0

Continue to receive billing statements after being told that there was no bill and everything was resolved.

Martha G.  |  First Impressions 
Clasificación:
5.0

Excellent, it was a great experience and the employee was a enjoyable one to receive the storage unit.

morris a.  |  First Impressions 
Clasificación:
5.0

Thanks for your service

thomas G.  |  Overall Experience 
Clasificación:
3.0

They continued to charge me for a rental even after I informed them countless times to cancel.

Martha G.  |  Overall Experience 
Clasificación:
2.0

Need better Customer Service Reps. The first day I went into UHaul to check on my truck the Rep was GREAT. When I called to check on my storage unit, I was given a hard time.Charged to much money.

Judy S.  |  First Impressions 
Clasificación:
5.0

Thank you for your service.

Denise W.  |  Overall Experience 
Clasificación:
4.0

I have a problem. Several attempts have been made to have the manager contact me. The girl in the office said she would have the manager call me, the main office sent a message to the manager to call

cathy b.  |  Overall Experience 
Clasificación:
3.0

I rented from uhaul for over a year and when situations accord when I couldn't pay on time I still had to pay a large late fee it didn't matter that most of the time. I will never rent from uhaul agai

Sakota T.  |  Overall Experience 
Clasificación:
4.0

Thanks to all the staff as well as the establishment.

Edward P.  |  Overall Experience 
Clasificación:
5.0

Overall good experience will return if I need it in the future

Tia K.  |  Overall Experience 
Clasificación:
4.0

Good place for storage

Michael b.  |  Overall Experience 
Clasificación:
5.0

.

Karyn G.  |  Overall Experience 
Clasificación:
4.0

Good job

samuel f.  |  First Impressions 
Clasificación:
3.0

Ok

Tielisha h.  |  First Impressions 
Clasificación:
1.0

Patrice & crew has poor customer service. Employees stay on their phones. Employees has no name tags. Pat,did not return/refund my money for the storage unit.Will no longer do any business with UHaul.

sharon J.  |  Overall Experience 
Clasificación:
5.0

I was very happy with all services.

Jones W.  |  Overall Experience 
Clasificación:
4.0

The staff was courteous and professional and efficient. They were friendly and made me feel important.

Dorothy N.  |  Overall Experience 
Clasificación:
1.0

the manager was so mean and not help full at all

neville k.  |  First Impressions 
Clasificación:
5.0

The facility was convenient and well maintained.

Glenda M.  |  Overall Experience 
Clasificación:
2.0

I think the manager there on good hope has an terrible attitude. I will not storage anything at the one on good hope agin Appleton location better.

trina b.  |  Overall Experience 
Clasificación:
1.0

I feel that this company robbed me in fees and I will never, ever recommend it to anyone. The manager was never available when I'd call & she would never return my calls. UHAUL IS THE WORST...

Esther B.  |  Overall Experience 
Clasificación:
5.0

U haul offers the advantage of on premises staff , but they can be difficult to reach directly . A policy on call back time would help We need to set up document storage in 5 states Can we?.

Jill W.  |  Overall Experience 
Clasificación:
5.0

Nancy Hansen has home above and beyond to help us with a program to store legal files. Law firms have sustantial stira

jill w.  |  First Impressions 
Clasificación:
5.0

Sherita (sp?) Long was amazing!My move weekend was long & chaotic.I had to make many last minute changes & decisions.Ms. Long was patient, kind, & professional.She assisted me in every way possible

bethanie g.  |  First Impressions 
Clasificación:
5.0

It was nice during business with your company and I would use your company again if needed, and also would recommend to family and friends. Thank again,

bertha t.  |  Overall Experience 
Clasificación:
5.0

Everything was good with the truck I had no problems with the truck so I gave you all the excellent rating

willie b.  |  Overall Experience 
Clasificación:
3.0

The climate of the store seemed very hostil. Both customers and staff. A lock was put on my unit. I inquired about the keys and the young lady knew nothing. Costing me time and money, movers & truck.

Aleina H.  |  Overall Experience 
Clasificación:
4.0

I will definitely use your services again. Thanks

SANDRA F.  |  Overall Experience 
Clasificación:
3.0

N/C

Christiana B. | Reservación
Clasificación:
1.0

Rat dropping we're all over My things...i had to shake everything before bringing it home.

shana d.  |  Overall Experience 
Clasificación:
1.0

Mice dropping’s everywhere and chewed through my items 👎🏾👎🏾👎🏾

Kendall S.  |  Overall Experience 
Clasificación:
5.0

Nice location and customer service is great

melissa c.  |  Overall Experience 
Clasificación:
1.0

The.clerk/cashier was obviously distracted by her long eyelashes and lengthy nails. She spoke so low, I had to keep asking her to repeat. She assumed I knew the process for renting.

Feryl W. | Reservación
Clasificación:
3.0

My lock is not easy to put on you have to jiggle and play with it every time I use it.

shana d. | Reservación
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