U-Haul Moving & Storage at Gilbert Heritage District

7578 comentarios

1230 N Gilbert Rd   Gilbert, AZ 85234
(S Of Baseline)

(480) 635-9103

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Contáctanos

(480) 635-9103

1230 N Gilbert Rd
Gilbert, AZ 85234

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

I was a few minutes before closing to drop off my Uhaul. I sat in the Uhaul and waited for someone to help me. 2 employees walked by me said they would get someone to help. At 7:01pm a guy came out and said sorry we're closed you will have to return it yourself. Really? Not happy about the customer service or lack there of.

Whitney M. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

Gretchen M. 
Rating:
5.0

Customer did not leave a comment.

David Y.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful.

Dana J. 
Rating:
4.0

Customer did not leave a comment.

Randy Y. 
Rating:
5.0

Customer did not leave a comment.

errol B. 
Rating:
5.0

Great customer service ! I will always be coming back . Thanks Uhaul

DOMENIC D. 
Rating:
5.0

made online reservation for baseline and lindsey in Mesa AZ got There did not have trailer in stock. The guy on main street acted like we interrupted his morning about being there was not very happy about having to help us. Sent me across town to uhaul on Gilbert and Houston Had equipment and rep was very Good about his Job and fixed me up without a problem Thank to the lady at uhaul.com

EUGENE B. 
Rating:
4.0

Trailer was clean on the inside, but on the outside it was very dirty as it appears to have gone through a snow storm, and trailer was very salty on the outside.

MATTHEW W. 
Rating:
5.0

Guy who helped was very nice and friendly+ knowledgeable. I don't remember his name, but think he had a ponytail. He definitely made needing to move a more pleasant experience.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

JUAN A. 
Rating:
5.0

Great customer service from all the staff, they were always friendly and willing to help. Facility was always very clean

Bernice A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GWEN G. 
Rating:
5.0

very clean and professional.

Kathryn T.  |  First Impressions 
Rating:
1.0

Rented from Uhaul probably close to 10 times last 6 months. If I ever need another trailer I will do everything in my power to rent from someone else. Heck, I'd rather buy my own trailer than rent from Uhaul. Geez, I rented a bunch up in the state of WA then again down here in AZ, and your employees treated me like garbage and like they were doing me a favor. If I want to pay to get treated poorly...I'm not thinking very clearly. You asked

SCOTT A. 
Rating:
5.0

Customer did not leave a comment.

dan R. 
Rating:
3.0

The location was close to my residence and picking/returning the pickup truck was easy. The staff was helpful and friendly. Any negative feedback is due to the hidden costs when renting any equipment from any vendor and not limited to UH-Haul.

ANGELINA G. 
Rating:
5.0

Customer did not leave a comment.

LUKASZ O. 
Rating:
5.0

Customer did not leave a comment.

SALVATORE L. 
Rating:
5.0

Customer did not leave a comment.

MICHEON G. 
Rating:
5.0

Check-in crew was friendly and very knowledgeable in explaining what they check for and if anything was wrong how they handle it but everything was good no problems and said we are here 24/7 to return equipment.

JOE E. 
Rating:
5.0

Customer did not leave a comment.

MARY R. 
Rating:
5.0

Customer did not leave a comment.

Bradley R. 
Rating:
5.0

My first experience using storage was great. I would definitely come back thank you

matthew k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIA S. 
Rating:
5.0

Customer did not leave a comment.

Bertha E.  |  Overall Experience 
Rating:
5.0

Everyone was very polite and very helpful. I was very impressed with everything. The staff was very kind to me and helped me with what I needed.

Diana T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JEFFERY K. 
Rating:
1.0

Customer did not leave a comment.

MARY W. 
Rating:
5.0

Amazing customer service, and quick problem solving.

Cassie E. 
Rating:
5.0

Customer did not leave a comment.

dalton b.  |  Overall Experience 
Rating:
1.0

The person checking me out was negative the whole time. Complaining about not being a morning person and not liking people. Heard her talking to an employee and she was bad mouthing another employee.

JUSTIN L. 
Rating:
5.0

Good work by all employees

ROSARIO M. 
Rating:
3.0

they did not listen to my concerns and said that we had to deal with corporate. Not inviting at all.

Diana D. 
Rating:
4.0

They attempted to help us correct a horrible uhaul experience Barnum and Tenny put us through

BENJAMIN DOUGLAS M. 
Rating:
3.0

Took almost 30 minutes for a troublesome computer system to decide to respond. Credit card data had to be entered (4) times before a successful transaction was realized.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

DeAnn W. 
Rating:
5.0

James is very sweet,friendly, and helpful. All your employees need to learn his amazing customer service skills. If everyone was like him you would be the number one in customer service He is a keeper.

MICHELE M. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
1.0

When I went to pick up at the designated time, they seemed irritated and not ready for me. I was given the truck key and told it was around the corner, no assistance what so ever and the when I found the truck it was buried in a lione of trucks. when I went for help there was a lot of foul laungage betweent eh employees and they went to assist me, they said here you can drive out we will move the trucks in front that was it NO MENTION OF AN INPECTION TEXT WHICH I RECEIVED DAYS LATER. Upon my return the attendant told OK you rgood to go he did not mention that there was going to be an additiona 37 dollars something added to my bill as a result of milaege I felt taken advantage of and the service on Friday was horrible I was both offended and felt lost at the best. the truck gear select lever was very loose I felt as though I was never really sure if I would stay in the gear selected.

Greg P. 
Rating:
4.0

As smooth as you could hope for when renting a moving vehicle. Pick and drop off was smooth and Quick.

CHRISTOPHER A. 
Rating:
5.0

The Gilbert location was great to work with.

Samuel S. 
Rating:
5.0

Customer did not leave a comment.

DIANA T. 
Rating:
5.0

Customer did not leave a comment.

Allison G. 
Rating:
5.0

Customer did not leave a comment.

ZACKARY D. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK L. 
Rating:
4.0

Customer did not leave a comment.

Alberto V. 
Rating:
5.0

Keep up with stock - had to return for needed items.

BEDA T. 
Rating:
2.0

It was not made clear that a $20 after hours turn in fee would be charged if the truck and keys were turned in after hours, instead of the next business day. The turn in process asked for my location and I did not want to give U-Haul permission to access my location. Please remove that location access request, or inform the customer that a location request will be made in order to turn in the truck after hours. I would appreciate a $20 refund to my account.

JOSE D. 
Rating:
5.0

Customer did not leave a comment.

Eric J. 
Rating:
4.0

Customer did not leave a comment.

TOMASINA Y. 
Rating:
5.0

Customer did not leave a comment.

randy b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick W. 
Rating:
5.0

Everyone was very friendly efficient and helpful, this is my second time at this location and my second time having a great experience! Thank you for making moving a little bit easier :)

Marisa M. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Colleen S. 
Rating:
5.0

Staff were great!

RYAN L. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

kelly R. 
Rating:
5.0

Your online service really sucks on picking up and dropping off. When you try to reserve or drop off it does not recognize your location and you are standing on the property. My son and I have both experienced. We have rented a few vehicles in pass month and truly thinking about going to anothet rental place.

ERIC H. 
Rating:
5.0

Customer did not leave a comment.

JASON B. 
Rating:
3.0

What a mess. First when I called to reserve a trailer I was told not to worry about not having a ball hitch they would provide it. Not clarifying that meant I would have to purchase one but ok I guess I will purchase it since I had no other choice at that point. Then I reserved a 4x7 utility trailer that rents for $14.95 and I asked for a furniture dolly. At the time of pickup I was told my charge would be $24.40 which makes sense 14.95 plus 7 plus tax. I left to go pickup my furniture and too far down the road we discovered they did not give us a dolly so I called and let them know to take it off my bill they said they would. I get back to return the trailer and check in to make sure they removed the charge to hear that with the dolly removed my charge would only be $29.27. I objected and said I was only charged $24.40 to start with so how is it now more. Tyler starts to look into and says he fixed it I will only be charged $19.27 which is what I should have been charged since I did not get the dolly so rent of $14.95 plus tax. So I check my credit card and I of course am being charged $24.40. No one seems to know what they are doing. I will go to Penske next time. What a hassle.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO C. 
Rating:
5.0

Customer did not leave a comment.

errol B. 
Rating:
5.0

Customer did not leave a comment.

ADAM D. 
Rating:
5.0

Tyler was amazing!

Oscar A. 
Rating:
5.0

Great people! Got me in and out fast

Joe D. 
Rating:
5.0

They were great!

Joe D. 
Rating:
5.0

Customer did not leave a comment.

Roger H. 
Rating:
5.0

Great customer service, excellent equipment brand new (tow dolly)

ALEXANDER M. 
Rating:
5.0

Customer did not leave a comment.

ERASTO A. 
Rating:
2.0

The belt tightener handle and handle stop on the appliance dolly were bent such that when one attempts to tighten the belt the handle jumps over the stop and smashes one's hand against the appliance. I was able to use it by pulling the belt as tight as possible through the "D" rings. I will certainly inspect for this the next time I rent. It would have been better if the attendant had inspected for this before presenting it to me. There were plenty of dollies to choose from in inventory.

ROSS C. 
Rating:
4.0

Customer did not leave a comment.

BRITNEY W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Britney W. 
Rating:
5.0

Your staff was very professional and accommodating and will use your location anytime we need your services.

Darci F. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

terry S. 
Rating:
3.0

despite everything with the facility itself being just fine, i was very disappointed with the overall booking process. I initially “reserved” it when I reserved the truck, only to get a call the next day i confirmed my reservation and provided a credit card for payment, and received a confirmation email. i then recoeved multiple follow up calls to cinfirm my move in date over the next few days, so mich that i emailed back my email confirmation reaffirm i still had my reservation, which i got another response confirming, and after all that, still did not have any reservation booked on my arrival. the whole experience prior to the actual move in was quite frustrating.

LUIS C.  |  First Impressions 
Rating:
5.0

People were super cool and helpful . Thanks again

Glen Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

All of the employees at this location were wonderful. Made a traumatic move extremely easy, affordable and stress-free. Highly recommended!

DEBRA H. 
Rating:
5.0

Customer did not leave a comment.

Danny W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIE J. 
Rating:
5.0

Customer did not leave a comment.

PAULA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taylor B.  |  Overall Experience 
Rating:
1.0

Would not recommend U-Haul

Karen K. 
Rating:
3.0

Recent issue was trying to get a new unit. Had to come in twice to get it completed. Yes it was over the holiday. But eventually it was done.

karen o.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anatoli L. 
Rating:
5.0

The guys were great! Got an easy to get to unit and having the carts was amazing! 4 hours of loading a 20 ft truck and we were unloaded in an hour and a half! Great experience!!

Michell B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Adrian V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rignon F.  |  First Impressions 
Rating:
5.0

The young men were delightful to work with and pleasant to be around! I will gladly do business with them again. They handled disgruntled clients very well.

DONALD P. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
3.0

Circumstances that were out of the control of the employees at the Gilbert location, I was unable to pick up my rental on time. This cost me extra work and frustration. I believe some monetary compensation is in order.

MICHAEL B. 
Rating:
5.0

Tanner was great, he knew his stuff and didn’t try to force any extra equipment on me! Very friendly!

Brittany M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TINA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wayne w.  |  Overall Experience 
Rating:
5.0

This is always a nice location. Easy to get in and out of. I was using a 15' truck for a one way. The gentleman at the counter gave me a brand new truck, only 37 miles. Wonderful! More comfortable than previous versions. Ran like a champ! Pick up quick and easy. Did the Express check-in before hand. In and out no problems!

Rebecca E. 
Rating:
5.0

Customer did not leave a comment.

Wendy T.  |  First Impressions 
Rating:
5.0

The store representative did a tremendous job, especially patiently helping me find the best storage unit for my needs. The 15 ft truck was perfect as well.

William D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSHUA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

indirah b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shontae H.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

KEVIN E. 
Rating:
5.0

I appreciate the helpfulness of the staff.

Vanessa F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Roy G. 
Rating:
5.0

Customer did not leave a comment.

ROSITA M. 
Rating:
5.0

Customer did not leave a comment.

Ashlee S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OLIVIA D. 
Rating:
4.0

Customer did not leave a comment.

David A. 
Rating:
3.0

Likewise, your system is flawed as I got a phone call looking for the truck that was returned after hours. Your system needs to change.

ben N. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer service was on point, good job.

SILVIO G. 
Rating:
5.0

Customer did not leave a comment.

Inderpal S. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
5.0

Customer did not leave a comment.

Rebecca G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paul K. 
Rating:
4.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Rosita M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEFANIE L. 
Rating:
5.0

None

BENITA G. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

The service was great and so were the people at this location. I like how you keep all the info on me in the computer so I can check in and I am on my way in just a short period of time. I rent twice a year to pick up my golf cart Thanks for the great service!

ROBERT P. 
Rating:
5.0

Fix the floor on this trailer.

ALFREDO C. 
Rating:
5.0

Customer did not leave a comment.

ISMAEL L. 
Rating:
5.0

Customer did not leave a comment.

Carlos W. 
Rating:
5.0

Customer did not leave a comment.

ABDUL Q. 
Rating:
4.0

Customer did not leave a comment.

STACEY R. 
Rating:
5.0

Wish I could keep it but we moved too far away . Really nice place, would rest there again 👍🏻

David C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jon K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caio C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda S.  |  Overall Experience 
Rating:
5.0

Management and staff were awesome even though this is the more expensive option we decided to go with this because of them

Ryan C.  |  First Impressions 
Rating:
5.0

Staff, especially Chelsea, were exceptionally friendly and courteous and helpful!

ROBERT E.  |  First Impressions 
Rating:
5.0

Easily accessible and clean facilities. Never had any issues with billing or management.

MICHAEL G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Martina M.  |  First Impressions 
Rating:
5.0

Tanner was fantastic setting us up! Thank you!

Carolyn S.  |  Overall Experience 
Rating:
3.0

The facility itself was fine. Fairly clean, just a lot of dead bugs on the ground. The staff seems to be a bunch of younger less customer service oriented people. Too many times when I had questions, I had to deal with shrugs, cell phone usage and a general “you’re bothering me” attitude. I would not recommend this facility for that reason only. For the most part using a storage facility is self explanatory and a solo mission, but on the off chance you need someone, you want them to be helpful and respectful.

abigail r.  |  Overall Experience 
Rating:
5.0

The staff allowed me and a family member to unload in stages, trailer first and then van. Also let us take a much needed lunch break.

Stewart W.  |  First Impressions 
Rating:
4.0

As I rented a 26 foot Uhaul truck for move as I moved out of the storage unit, I wish I would have been optioned for the 1 month free promotion. Unit was secure and safe for my belongings!

LISA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael G.  |  Overall Experience 
Rating:
5.0

Facility met my needs and everyone was terrific!

Monique F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bunnie P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kim M.  |  Overall Experience 
Rating:
5.0

Great storage. Served it’s purpose well, if I ever need to store again I know where I’m going

anthony c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharon C.  |  First Impressions 
Rating:
3.0

The doors getting into my storage unit.... alaways disabked. Never opened fully last 4 months I paid to keep my stuff there? Dehabilitating? No... unless I needed a lot of stuff that day. Staff...? I rented a truck to get in there. And one to get out. Absolutely atrocious. No smiles. No “welcome in!” Nothing. They all walk (miserably slow) and can easily tell they hate their jobs. I’d recommend this place because it is clean, close to my home, and easily accessible (kind of). I wouldn’t recommend even attempting to talk to staff, carrying large things through doors that don’t work, or paying for a full month when you plan to leave earlier.

Brandon M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis F.  |  Overall Experience 
Rating:
5.0

Diana was very helpful and professional. Made a bad experience great!

David D.  |  Overall Experience 
Rating:
4.0

The only thing id recommend is ensuring the directions for after store hours entry is clearer. i had alot of trouble figuring out how to get in after hours. i was going to the wrong door.

dalton b.  |  First Impressions 
Rating:
5.0

Thank you for keeping my valuables safe

Luise S.  |  Overall Experience 
Rating:
5.0

This was a great place to store items.

Bonita G.  |  Overall Experience 
Rating:
5.0

There are some homeless people living in there because they have a unit, they showed me their card. The guy and gal were in the bathroom for long periods of time. I observed this twice and when I asked them from outside the bathroom to please come out, that I needed to use the facilities, they stayed in for another half hour. I had to put all items that I was rearranging in the storage back in and lock it, then go to the front office to use theirs. Anyone can enter thru the doors and I also saw a man, twice come to check what there was in the area where you can pick up items that people don't want. I don't think he had a unit. You should really review your policy for entrance into the storage buildings. It is a security problem and it worried me that my storage would be broken into. I did get into a verbal confrontation with the male homeless guy. I brought up this problem with the front office and they said that they were going to monitor it and take care of the problem. I would definitely rent vehicles from them again as I really liked the people working there. Especially Jack, who came to my rescue when I confronted the homeless man.

Tina C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bertha E.  |  First Impressions 
Rating:
5.0

very nice and cool

MARTIN M.  |  Overall Experience 
Rating:
4.0

The company lock was still on my storage unit, so I was unable to unload my truck when I was there. The company has to many trucks parked by building B so you cant park anything bigger then a 10ft truck if another truck is there unloading.

Nathan O.  |  First Impressions 
Rating:
5.0

Every one there was very nice helpful n explains every thing to if u have questions or need any thing

RITA Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUANITA ELOISE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Helen A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lloyd W.  |  Overall Experience 
Rating:
2.0

Customer service is appalling. Too many issues to list!

PAM Y.  |  Overall Experience 
Rating:
1.0

I will never use this company again there are other company that will treat us better

Erin W.  |  First Impressions 
Rating:
5.0

Very nice large facility with 4 sizes to choose from and first month free with truck rental made it an easy choice. I had used a U-Haul storage in Houston before but the Gilbert location was much nicer. Especially cleaner and easier to access the storage.

Dennis F.  |  First Impressions 
Rating:
5.0

I have used you guys many times. As usual you were excellent! I will probably be back. Thanks

SCOTT I.  |  Overall Experience 
Rating:
3.0

The storage facility is a little dated but serves the purpose of storage. Having to swipe the badge twice is annoying/frustrating & doesn’t work half the time.🤨

joe p.  |  Overall Experience 
Rating:
5.0

Fantastic

Camila F.  |  First Impressions 
Rating:
5.0

Some of the late fees were a little high compared to other storage unit places but overall very clean very safe very efficient

KIMBERLY G.  |  Overall Experience 
Rating:
5.0

staff was always courteous and helpful.

A2Z T.  |  Overall Experience 
Rating:
4.0

I feel submitting 3 telephone numbers to contact me and my State Farm policy number to ensure rental coverage is a little much and intrusive. I can understand 2 numbers and contact information for my State Farm agent but the policy number is getting too personal.

mary m.  |  First Impressions 
Rating:
5.0

Customer service was first rate. Jack was awesome! Very friendly and helpful. Great job, and I will definitely use this location again in the future!

Kevin M.  |  Overall Experience 
Rating:
5.0

The staff member that helped me with both renting and checking out the rental unit was extremely helpful . He even went out his way to help me when Iwas having difficulties accessing the storage facility. My wife and I were happy to learn he is getting promoted with a new position at corporate office. Great experience with both renting a vehicle and storage unit.

Miguel C.  |  Overall Experience 
Rating:
1.0

Upon our arrival we informed the manager, Misty Ward that we would have a POD being delivered which we would unload but it wouldn't be able to be picked up until the next day. She said, "No problem, we do that all the time." By the time the POD arrived, Misty had gone home and another employee informed us that the POD had to be picked up that day. That employee then called Misty at home and was told that Misty never told us it would be ok to be picked up the next morning which was a bold faced lie. We had to cancel send the POD back and pay for another month of POD storage which is more than the unit at your facility would have cost us. It was the last day that I was available as I was going out of town for 6 weeks. We canceled the storage unit and are in the process of finding another storage facility. I would have preferred your location since it's close but I don't want to do business with people that lie to me. If I can get a free month on the unit I will consider renting a unit from your location. If not I will go elsewhere and since your facility is where I get my propane for my grill I will also take that business elsewhere.

Gary P.  |  Overall Experience 
Rating:
5.0

Excellent customer service. All the employees are helpful and friendly

Efren D.  |  Overall Experience 
Rating:
5.0

Would use them again and recommend to anyone

Mary M.  |  Overall Experience 
Rating:
5.0

Very friendly team and very accommodating. Great rate on storage and nice clean facility.

David Y.  |  First Impressions 
Rating:
5.0

I got a discount for getting a unit by the window for advertising. Unfortunately the units in the window are also 20degrees hotter. And the lights for the advertising stick out to far into the walkwa

Edgar O.  |  First Impressions 
Rating:
4.0

Gate got stuck and came off the track. Got it back in but other than that. Everything was great.

Carlos H.  |  Overall Experience 
Rating:
5.0

Excellent place. Staff is very helpful and friendly, facility is very well maintained and clean.

Zachary K.  |  Overall Experience 
Rating:
5.0

Amazing customer service!! They went above and beyond to acomodare my needs. Special thanks to the general manager for everything! Highly recommend doing biz with Uhaul at Gilbert/Houston!

Johnathan K.  |  First Impressions 
Rating:
5.0

The Manager was awesome

Carlos H.  |  First Impressions 
Rating:
5.0

I enjoyed working with the staff. They were friendly and helpful.

Zachary T.  |  Overall Experience 
Rating:
5.0

The staff there are fantastic to work with.

Alan W.  |  Overall Experience 
Rating:
5.0

They were very nice & helpful.

mary b.  |  Overall Experience 
Rating:
5.0

Internet system needs upgrade resulting in long customer wait time getting served. Besides tech issues excellent service.

Miguel C.  |  First Impressions 
Rating:
5.0

Selling my house, had to move a few things out. Booked it online a couple days early, moved in, and got the 1st month free.

Lloyd W.  |  First Impressions 
Rating:
5.0

Easy access and friendly staff always. I appreciate that!

Jacqualin W.  |  Overall Experience 
Rating:
5.0

Thank You, for all the Help.

Marci C.  |  Overall Experience 
Rating:
5.0

VERY PROFESSIONAL AND COURTEOUS

Matthew M.  |  Overall Experience 
Rating:
5.0

Always the best Customer Service!

Candace A.  |  Overall Experience 
Rating:
5.0

From checkin to checkout excellent experience!

Gerald J.  |  Overall Experience 
Rating:
5.0

Jack did a great job getting us set up in storage. The moving process was stressful, we were grateful the storage process was not! Thank you U-Haul

lauren r.  |  First Impressions 
Rating:
5.0

storage was a blessing during my flooded bedroom restoration.

Barbara W.  |  Overall Experience 
Rating:
5.0

Thank you for a pleasant visit from start to finish.

Marci C.  |  First Impressions 
Rating:
5.0

Great customer service.. very helpful

MARIO L.  |  First Impressions 
Rating:
4.0

I want to give a shout out to Misty Wicks. We had a terrible experience at another U-Haul. You were kind, calm, cool and collected. Thank you for turning our day around!

MELISSA E.  |  Overall Experience 
Rating:
5.0

Very courteous and knowledgeable.

Iona D.  |  First Impressions 
Rating:
5.0

Thank you Tanner and Jack for all your help!

Jeff M.  |  Overall Experience 
Rating:
5.0

Staff is always helpful and friendly!

Colleen F.  |  Overall Experience 
Rating:
2.0

The reason why I stored my items at this location was because it was air cooled. It was supposed to be between 75 & 85 degrees, but it was always just over 90 degrees.

Regina B.  |  Overall Experience 
Rating:
4.0

Was disappointed on move out Day had asked to barrow a dolly to move a heavy dresser and was told to use the carts and lay the dresser down. Ended cracking one door in the dresser.

Adeline A.  |  Overall Experience 
Rating:
5.0

Great experience

Amanda B.  |  Overall Experience 
Rating:
5.0

this was a pleasant experience during a difficult time and the space helped to restore my living room to normal.

Barbara W.  |  First Impressions 
Rating:
5.0

Great

angela w.  |  Overall Experience 
Rating:
5.0

Very efficient and friendly personnel. I chose the right place.

Maggie R.  |  First Impressions 
Rating:
5.0

I have had multiple occasions to come into this Uhaul location. The staff in always knowledgeable and friendly.

Colleen F.  |  First Impressions 
Rating:
5.0

U would highly recommend this place.

monique p.  |  Overall Experience 
Rating:
5.0

Everything went smoothly, thank you

RAEANN S.  |  Overall Experience 
Rating:
5.0

All the staff I encountered were very helpful and friendly. Shout out to Misty, thank you!

thelma louise t.  |  First Impressions 
Rating:
5.0

Great service!

Amanda B.  |  First Impressions 
Rating:
5.0

Staff was pleasant and knowledgeable.

elizabeth h.  |  Overall Experience 
Rating:
5.0

Great place to do business with!

Robert B.  |  Overall Experience 
Rating:
5.0

No issues

Lorraine E.  |  Overall Experience 
Rating:
4.0

Everything was great until it was time to move out. I couldn't reach the store over the phone for days and called in to the corporate offices - they couldn't reach the store either.

Christine P.  |  Overall Experience 
Rating:
5.0

Wade, Joy, Misty and Monica were a pleasure to work with. After telling them the horrible story about my trip, they took the time to make sure my check in went smooth. Wade was a rockstar!

Kristy M.  |  First Impressions 
Rating:
5.0

I was very happy with this facility but after 5 years it was just time to get my belongs out but I would without a doubt recommend this facility to anyone you have always been so kind and fair to me .

mary h.  |  Overall Experience 
Rating:
5.0

Very friendly

Nicholas C.  |  First Impressions 
Rating:
5.0

I was very pleased with the Staff and seccurity

Donna S.  |  Overall Experience 
Rating:
4.0

Thank you

Carlia W.  |  Overall Experience 
Rating:
4.0

Great Service!

Enda C.  |  Overall Experience 
Rating:
5.0

Very friendly and easy to rent from.

Justin A.  |  First Impressions 
Rating:
5.0

the whole staff was nice to work with

darlene z.  |  Overall Experience 
Rating:
5.0

Everyone was very nice and helpful.

Brenda S.  |  First Impressions 
Rating:
5.0

Wade was great!

Diana S.  |  First Impressions 
Rating:
5.0

Thank you for everything you guys were amazing!

leslie n.  |  Overall Experience 
Rating:
5.0

The customer service was and continues to be beyond amazing! Everyone I dealt with went above and beyond to help me through my stressful situation. What an awesome team!

Verna A.  |  First Impressions 
Rating:
5.0

The young gentleman was very nice and explained everything to me

Dawn R.  |  First Impressions 
Rating:
4.0

.

Brian W.  |  Overall Experience 
Rating:
5.0

Very helpful & efficient

Victoria R.  |  First Impressions 
Rating:
5.0

Everyone was very helpful.

Lavona C.  |  First Impressions 
Rating:
5.0

no issues, thank you for a safe place to store my belongings

Kevin B.  |  Overall Experience 
Rating:
5.0

I was very comfortable knowing my things where secure.

Janette S.  |  Overall Experience 
Rating:
5.0

Outstanding Service!!

Doretha M.  |  Overall Experience 
Rating:
5.0

Thanks to a great team

YVONNE J.  |  Overall Experience 
Rating:
5.0

I can not say enough good things about this location. They go above and beyond. The facility is VERY clean

Rebecca M.  |  Overall Experience 
Rating:
5.0

All of the counter staff were professional, Courteous, helpful and friendly. I was very impressed with the cleanliness of the storage area. Thank you to Misty and Monica!

Mary J.  |  Overall Experience 
Rating:
5.0

Everyone was always super helpful they have great prices and great deals.

Ralph P.  |  Overall Experience 
Rating:
5.0

Good job.

Paul Z.  |  First Impressions 
Rating:
5.0

Everyone at this location was extremely helpful, and friendly

Josh V.  |  Overall Experience 
Rating:
5.0

good people

MOSES N.  |  Overall Experience 
Rating:
5.0

Very helpful

Robert W.  |  First Impressions 
Rating:
5.0

You have trained Dailen Ford well. He did a great job!

Kevin S.  |  First Impressions 
Rating:
4.0

.

WILLIAM T.  |  Overall Experience 
Rating:
5.0

Very efficient, kind and helpful. Thank you!

Nicole S.  |  First Impressions 
Rating:
5.0

Wonderful place to store my belongings! EVERYONE was so helpful!!! Thank you Misty!!

Roger H.  |  Overall Experience 
Rating:
5.0

Misty and everyone who helped us was beyond helpful!! Thank you guys!!

Roger H.  |  First Impressions 
Rating:
5.0

Your friendly staff made it possible for me to unload my very full pickup at no cost. After a very long drive, and with few options, Jack and the rest of the crew made me feel welcome. Thanks so much

Kris H.  |  First Impressions 
Rating:
5.0

Misty went above and beyond when helping us find a reasonable rate for a trailer...that was great!!!! Then Tanner helped us with get a storage unit. Thanks for the help The UHaul team was awesome.

Andrew L.  |  First Impressions 
Rating:
5.0

Exceptional service

KRIS O.  |  Overall Experience 
Rating:
4.0

The staff was always helpful and courteous. My only complaint is that the computer system seemed to be difficult for them to work. It took nearly an hour to get the storage unit setup.

Sean B.  |  Overall Experience 
Rating:
5.0

Keep up the good work

RIZAL G.  |  Overall Experience 
Rating:
4.0

Excellent would have been the rating except for a snafu at the start where my auto payment was not placed on the account as promised causing an issue.

A2Z T.  |  Overall Experience 
Rating:
5.0

UHaul has been great for my storage needs. The staff were very helpful and friendly.

Eric D.  |  Overall Experience 
Rating:
5.0

The service was good

windy louise r.  |  Reservation 
Rating:
5.0

Friendly and efficient.

Diane A.  |  Reservation 
Rating:
5.0

Great people always willing to help

Lloyd S.  |  Overall Experience 
Rating:
5.0

Your new employee, Bryce, demonstrated excellent customer service skills. He was a pleasure to work with.

Marcella B.  |  Reservation 
Rating:
5.0

Great location

Rebecca M.  |  Overall Experience 
Rating:
4.0

Was hard to get to unloading areas sometimes Also rented 2 units with free month storage deal mentioned it first time 2 days later got second unit didn't mention it was charged (was reversed)

Larry S.  |  Overall Experience 
Rating:
2.0

We had a 28 ft trailer coming from NJ and I was looking for a storage place that would allow this trailer to parked overnight. Uhaul would not accommodate our needs. Went with LifeStorage.

Alpesh P.  |  Reservation 
Rating:
5.0

Keep it up always

NABIL S.  |  Overall Experience 
Rating:
5.0

VERY COURTEOUS AND PROFESSIONAL

Matthew M.  |  Reservation 
Rating:
5.0

My experience was good. I only wished they offer more large storage units, I had to rent and pay additional monies for an additional fee.

kimberly S.  |  Overall Experience 
Rating:
5.0

All staff were friendly and helpful especially Ann.

John H.  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful. Even though their computer system was down it appeared that they knew the workaround and for the most part tried hard to get it done.

Dave M.  |  Overall Experience 
Rating:
5.0

No problems pretty simple and straight forward.

Larry S.  |  Reservation 
Rating:
5.0

Amy (your storage manager at the Gilbert and Guadalupe location) was amazing. She went above and beyond to crunch numbers for me about a tentative my and storage needs. Polished customer service ski

STEVEN C.  |  Reservation 
Rating:
5.0

I highly recommend this facility! The office staff is very helpful. The units are clean and secure and I never felt I had to worry about the safety of my items.

ROSA B.  |  Overall Experience 
Rating:
5.0

You guys helped me more then you can know

Herbert L.  |  Overall Experience 
Rating:
5.0

Great customer service

Nicolas J.  |  Overall Experience 
Rating:
4.0

Hi

Julian M.  |  Reservation 
Rating:
4.0

Secure and safe

Brent D.  |  Overall Experience 
Rating:
5.0

This was a very emotional and stressful move for me this time around. U-Haul manager and Leah were most helpful during this transition. I appreciated their patience and excellent cust serv skills.

Judy B.  |  Reservation 
Rating:
5.0

The crew there work really well at satisfying the customers. I had 7 U-Boxes to shuttle and they made sure they were ready and swapped out quickly with little wait time.

ROBERT S.  |  Overall Experience 
Rating:
1.0

I made a reservation for a 5*5 storage unit & 4 hour pickup. My daughter got the pickup at 5:30pm but could not get the storage unit said I had to be there & unclosed at 7pm. In renting the truck &

fred s.  |  Overall Experience 
Rating:
5.0

Facility was in excellent condition but the staff made it. They were so friendly and helpful.

Niki L.  |  Overall Experience 
Rating:
5.0

Everyone was extremely friendly and always helpful. I would recommend this facility the best I've ever dealt with. Thank you for all you did to make this as easy as possible.

Michael S.  |  Overall Experience 
Rating:
5.0

It met all my needs! Thanks again.

Charles O.  |  Overall Experience 
Rating:
5.0

Trevon and his staff were outstanding. Excellent customer service and extremely pleasant to work with!!!

MELANIE T.  |  Overall Experience 
Rating:
5.0

We have used your location for years. It’s always been a pleasant experience.

Nina g.  |  Overall Experience 
Rating:
1.0

We moved out on the 9th. You refused to prorated our month and instead kept 100 dollars that should be ours. I will never use uhaul again for anything. You would rather double-dip than keep customers.

Michelle F.  |  Overall Experience 
Rating:
5.0

Always helpful and super easy to work with.

MARTINA H.  |  Overall Experience 
No reviews have been submitted for this location.

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