Customer Reviews for U-Haul Moving & Storage at Gilbert Heritage District

7971 comentarios

1230 N Gilbert Rd   Gilbert, AZ 85234
(S Of Baseline)

(480) 635-9103

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(480) 635-9103

1230 N Gilbert Rd
Gilbert, AZ 85234
(S Of Baseline)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

LISA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua T. 
Clasificación:
5.0

Great service at gilbert and tucson.

ADAM D. 
Clasificación:
4.0

Uhaul mobile app is TERRIBLE! I was able to check-in ok, but when I returned the app would get partially through the process of taking pictures and then reset to the beginning several times. I finally abandoned the useless mobile app and and went inside the store.

James O. 
Clasificación:
3.0

Make sure the equipment was working before customer uses it

RICARDO T. 
Clasificación:
5.0

El cliente no dejó un comentario.

elizabeth c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KWABENA A. 
Clasificación:
4.0

The van that I rented leaks water in the back by the door and on the side between the tire and the sliding door lots of rain came in my stuff was wet

KELLY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHONG N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID D. 
Clasificación:
5.0

I have been using U-HAUL for quite a few years, everything, such great service. I'm sure I'll be using you again. Thank you such great service, even during a crazy pandemic.

Margaret C.  |  Overall Experience 
Clasificación:
5.0

The girls at the Gilbert location are awesome to work with very accommodating

JUNE A. 
Clasificación:
4.0

El cliente no dejó un comentario.

HEATHER C. 
Clasificación:
5.0

Have a clerk available in office all the time. I wasn't provided with furniture dolly, I assumed would be in vehicle. I went back in waiting 15 minutes. No one was behind desk. I had to walk around lot to find someone.

RENE M. 
Clasificación:
1.0

This my review for one of your moving companies (Arizona Monster Movers) who advertised on your Uhaul website and I will be documenting this on the website. Please, if you want to continue having a pleasant/decent/average day, do not choose Arizona Monster Movers! I mean DO NOT! Use this moving service. They are not reputable, they do not have any leverage or claims process if they damage your valuables. I ended up with two holes in my wall of my new home and damage to my brand new appliance. It not about the money, it about principle. I called to file complaint with the owner/manager and he basically believed his movers over me after I sent him pictures as proof. He argued with me over the phone. He spoke to me in the most disrespectful and rude manner that I have ever experienced from a so called business/merchant. He was rude as hell. He spoke like he was 12 years old. I couldn't get him to understand that this is not how you do business with people, and he just didn't get it. He sent me a long nasty text message (again, this is an adult I am supposed to be communicating with. He refused to send me the name of his lawyer and refused to allow me to at least file a claim. Whenever I spoke, he spoke over me and would not allow me to finish my sentences. If he would have showed some compassion and put and “ im sorry” in there, then maybe…, but he did not apologize, his mover did not apologize. Towards the end of the move the one of the movers didn't want to finish moving the rest of the items off the truck, he wanted to leave. My husband told him that he is being paid to do a job and he needs to finish it. We paid then 700 for seven hours of moving. On top of that my husband gave them both 50 bucks each for a tip. Like I said it not about the money, it the how we were treated as paying customers. Holes in a wall, damage to appliance done by the movers and not one single “I'm sorry” nor “I apologize”. People like this do not belong in business and have no business charging what they charge for absolute terrible services. There are other terrible things that happened during the move that I haven't even mentioned here. I think mentioning this is enough. He made me feel like he did me a favor by putting two holes in my wall and damaging and expensive appliance. At the time I was extremely upset and hurt by this experience, but later in the day I realized if they continue to do horrible business this way, it will all work itself out the way it is supposed to. I hope that Uhaul knows who advertising business on their website. Choosing this mover is very risky. I probably should have did more research when choosing movers, but I was naïve being that this was my first experience with movers. The company name is well fitting.

Tinika A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KURT C. 
Clasificación:
5.0

Everything was perfect!

Joan K. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID F. 
Clasificación:
3.0

El cliente no dejó un comentario.

TRICIA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim B. 
Clasificación:
3.0

have not received a copy of my receipt for this rental or my previous rental. Was told it would be emailed but have received nothing.

FREDERICK L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
3.0

We were rented a 15' trailer there was a hold on it. Jennifer the manager made a call to check on why a hold was out on it. She determined that it was a mistake and went ahead and rented the truck to us. In fact it had a missing right brake light and turn signal. When we noticed we called Jennifer and sat on hold for two hours and still did not get connected. We had scheduled movers and had to load the truck. Would not recommend this location.

ROBERT R. 
Clasificación:
5.0

Staff very helpful

DAVID P. 
Clasificación:
5.0

There are signs and ads everywhere saying 24 hour access and online promotes 24 hour access but it appears to only be true for equipment rental namely returns. The late hours did help but in Arizona, the sunless hours are the best to take advantage of and I was grateful for the 5am access to make up the time. I thank your facility for being there for me and my family.

Rachel O.  |  Overall Experience 
Clasificación:
1.0

Reserved a small utility trailer and when we got there, they couldn't find it. They think someone stole it they said. Said we have a guarantee available or 50 dollars. They said we have a larger trailer you can take and we will put your 50 towards the larger one?? Really, that's not customer service. Should have given the trailer for the price of the one we reserved and paid for and gave us the guarantee money. So we paid for a trailer we didn't want because ours that was guaranteed to be there wasn't there. Y'all need to make it right.

Jehad Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENT B. 
Clasificación:
5.0

I drive 13 total miles in a uhaul can. It took over 3 gallons.

MICHAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY W. 
Clasificación:
1.0

Very, very poor customer service. Ordered a U Box in June to move items from storage unit into. I arrived ,after calling for 2 hours and no answers, to find out that my UBox was there with no cover. I was told that I couldn't get it and had to go to a different Uhaul. They could have CALLED me and told me that BEFORE I arrived. Then, after I can back with ubox and emptied the storage unit, I told them to close the unit account. They had the nerve to ask me if I emptied it, that people say that they moved out but didn't. I WILL NEVER GO BACK TO THIS PLACE!!!! They also keep losing my information and I had to give it to them over and over again.

kelly l.  |  Overall Experience 
Clasificación:
5.0

This facility is seriously understaffed, however, each time I visited or had a question I was met with a wonderful attitude and professionalism.

Dolores l.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas B.  |  First Impressions 
Clasificación:
5.0

I commend Robert who had the patience while i off loaded my truck and hooked up trailer

Jenaro G. 
Clasificación:
4.0

I appreciate not having to wait in line to long here. Service was good and mostly efficient because of online check-in. Thank you staff.

kevin M. 
Clasificación:
5.0

My experience with the Gilbert location was awesome. The Manager and the staff were extremely helpful during the pick-up and drop-off process. I would definitely recommend this site to friends and family.

KAREN M. 
Clasificación:
5.0

The personnel here was exceptional. Very, very friendly and appreciated my business. I'm always impressed by friendly.

janel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO A. 
Clasificación:
5.0

I was impressed by how helpful and cheerful the woman was who handled my set-up.

Rob S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT E. 
Clasificación:
5.0

Keep doing what your doing.

HECTOR O. 
Clasificación:
1.0

They stole my headphones from the truck, denied it and didn't ever care to help. Not to mention I have an email confirmation of a storage unit, they didn't even have that and didn't try to help me find a solution. Absolutely horrible experience and frustrated especially that I have been physically robbed.

Mark L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES D. 
Clasificación:
5.0

This site professional ran Could educate site in Bullhead city many things of ways to improve

timothy G. 
Clasificación:
2.0

Rude staff members. Robinson was very friendly and helpful though.

Kelly A.  |  Overall Experience 
Clasificación:
1.0

Several of your staff members are rude

KELLY A. 
Clasificación:
5.0

When I returned the van, I was told I would receive a confirmation email once the return process was complete. I never received an email and I wondered if the process was complete.

Holly P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHADWICK K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Albert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAYRA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAL H. 
Clasificación:
5.0

Great experience. Thanks

BRIAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIM J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jarrod K. 
Clasificación:
5.0

Excellent customer service, friendly and helpful staff.

Paul R. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORI L. 
Clasificación:
5.0

El cliente no dejó un comentario.

PEDRO M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER G. 
Clasificación:
5.0

Both employees at pickup and drop off were awesome, working really hard in the heat. 2 thumbs up

Jeffrey S. 
Clasificación:
1.0

I noticed 5 workers! Not 1 said just a moment, someone will be with you shortly! Nothing 5 ppl, get to the counter no sorry for the wait! Nada, the young lady didn't have on a name tag. Smh

FALAINE C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT V. 
Clasificación:
5.0

Need to pay more attention to customers who are returning equipment. We set in line for an extended period of time before having to go inside to let employees know that we were outside waiting to return the equipment. As soon as they knew we were there, they took care of us.

NORMAN O. 
Clasificación:
5.0

Nothing, it was excellent

GILLIAN C. 
Clasificación:
5.0

Equipment return was a breeze and service is excellent.

Federick P. 
Clasificación:
1.0

The lights do not work on the trailer we reserved and basically the renting agent said “take it or leave it”. So we pay full price for a trailer with no lights?? She said they didn't have fuses or equipment to fix the problem. There is not another trailer for a one way. I took the inoperable trailer and am very mad.

MICHELLE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES N. 
Clasificación:
5.0

The location I actually rented from was excellent. The first place I rented from was awful and the second place had faulty equipment that wasn't legal to drive or tow nor did the have the necessary tools to change a brake light. My mind was absolutely blown by the lack of tools or experience to handle the most basic task. How do these people qualify to even represent your brand?

Doug R. 
Clasificación:
5.0

Backup camera in your vehicle's

SEAN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

Chelsea Tessier was amazing on equipment pick up. She was able to accommodate me to a larger trailer the website said you were out of. She was handling a crowded store store with good poise and demeanor acknowledging new walk-ins while conducting my business as well! I have found the U-haul store I will be using from now on for all my local hauling/storing needs.

RICHARD O. 
Clasificación:
5.0

El cliente no dejó un comentario.

WADE O. 
Clasificación:
5.0

Seamless process. Fantastic customer service from Todd each time I was there this week!

Keisha N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob H. 
Clasificación:
4.0

Service was a tad slow.

James M. 
Clasificación:
1.0

I was very disappointed, that my corporate reservation, and my other reservation with a reservation number was not recognized at this location. I have had only problem renting from this location but it is the closest to my home and is important that I utilize it. I will be contacting my corporate sales manager and attempt to understand what is the problem with the heritage location and Gilbert not recognizing our corporate reservations. Gracias

VICTORIA R. 
Clasificación:
5.0

Nice clean and respectful

IVAN Z. 
Clasificación:
3.0

Staff couldn't find my reservation even though I got them the number 3 times. After they found it I had to give them my information including card numbers again after doing it when I made the reservations. When I made the reservations (in the storage facility) I was told access hours were 5:30 am until 10:00 pm. Then, on the move in day I was told "office hours only 7am until 7pm." What is the correct hours? I was also told that there were 2 alarms for the unit, one at the door of the building and one on the unit it's self. After several minutes looking around a inside the unit I realized that that was some more incorrect information that I had been given. This place is not impressive.

kelly l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE F. 
Clasificación:
1.0

I used my PERSONAL CAR to drive behind the uhaul i rented and theres NO WAY I drove 63 miles I even called my friends and family that were with me about this and they said THAT WAS IMPOSSIBLE they do some kind of fraud at this location and dont give you the correct milage on any cars. My car reached 35miles and i always drove behind the uhaul this is so stupid and upsetting but then again its my fault for trusting your stupid company and not double checking your lazy employees work. I will never rent here again.

Brenda G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua M. 
Clasificación:
5.0

The entire team was very attentive, friendly, and helpful. They acknowledged every customer with hospitality and patience. I was being helped by a young lady upon returning my equipment when I noticed an elderly customer who seemed to be visually impaired unable to find the entrance. The employee went to this customer and guided her into the store politely. I wish I got her name to give the recognition she deserves. Genuine empathy and connection with customers like this is astonishing in this day and age. I hope this young lady's behaviour is recognized and paves way for a future in leadership for her because this is a shining example of customer service that should be implemented in all employee training. Overall nothing could have improved my experience. ¡Gracias!

Desiree T. 
Clasificación:
5.0

Very polite and checking was smooth and quick

DENNIS J. 
Clasificación:
5.0

Not much. I did a pre-check in to save time and it didn't really seem like it did and THAT process, including having to scan and submit both front and back of my driver's license, was a major pain. Someone not familiar with computers would probably have a hard time of it.

Paul N. 
Clasificación:
5.0

Awesome service.

Alan T. 
Clasificación:
5.0

Your people are so very helpful, friendly, and kind. I am so thankful for all of their help. You need to recognize them and reward them for their hard work. They really care about people.

VIRGINIA G. 
Clasificación:
3.0

El cliente no dejó un comentario.

SANDRA R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Theresa M. 
Clasificación:
3.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

I received excellent service!

Mayra B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LEONARDO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHIRL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

phuc N. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRAD R. 
Clasificación:
5.0

Super service! Great storage service and trailer drop off service. A+!

JOHN B. 
Clasificación:
5.0

This is the only location I will use. The one closer to my house is terrible. They could use a little more help, pickup and returns are a little slow.

MICHAEL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVE M. 
Clasificación:
5.0

Great customer service with friendly employees, nothing more to do. Thanks as always Uhaul!

DAREN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY K J. 
Clasificación:
5.0

I used the app to do the pick up and return. The app kept crashing when I was trying to check in. When I returned the truck I used the app and it did not return the truck. I had to sit on hold for over 35 minutes because when I called the location it sent me to the call center. Would not recommend using the app to check out and in a truck.

Logan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERARDO S. 
Clasificación:
5.0

nothing your representatives are nice and professional

FRANK G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gabriel P. 
Clasificación:
5.0

Very pleased with the gal who helped me, very knowledgeable. Unlike the gentleman who sold me boxes with the wrong metal rods

Sandy M.  |  First Impressions 
Clasificación:
5.0

I rent from UHAUL almost once a week, for my business. It'd be great if there was a business/frequent customer discount. Especially with gas prices, it's so expensive all the time. I was with Penske for years, with a nice discount. I've been renting from UHAUL for the past couple years now and wish there was a discount.

Chad B. 
Clasificación:
1.0

Stood an hour and a half in line to find out you gave me a 5x5 when I had a confirmed 10x15. Ridiculously bad service and I believe it was an intentional switch since you didn't have any storage units left.

Carly B.  |  Overall Experience 
Clasificación:
2.0

Staff rude

Justin S.  |  Overall Experience 
Clasificación:
5.0

Chelsea was amazing, she was part of the solution, not the problem, love people that think outside the box. Thank you Chelsea:)

Karen C.  |  Online Move In 
Clasificación:
5.0

Greatly maintained facility. Staff was very lenient during COVID when I was behind and gave me time to catch up on payments. Saved me a great deal in the long run. Excellent place!

Eric D.  |  Overall Experience 
Clasificación:
5.0

Shawn was great and handled all of my problems in a timely manner and was so nice and helpful.

TEKELA B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

lisa w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIAN W.  |  Overall Experience 
Clasificación:
5.0

Awesome customer service! Everything was a breeze!

Jennifer H.  |  First Impressions 
Clasificación:
5.0

My only problem at this location, when you call in. The phone is routed somewhere where it just repeats the message machine over and over I've been on hold for 15 minutes no one ever came back to talk to me. Other than the phone communication U-Haul I will recommend again

jacob G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B.  |  First Impressions 
Clasificación:
2.0

Canceled my unit shortly after it renewed and they don't even prorate the rent. Won't even get a storage unit from U-Haul again.

Mitchell B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David B.  |  Overall Experience 
Clasificación:
3.0

You are too expensive.

Brian S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Monica R.  |  Online Move In 
Clasificación:
5.0

Great place and super friendly staff.

Jason G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

holly s.  |  Overall Experience 
Clasificación:
3.0

The young man was friendly on the phone. The young lady I spoke to previously was not. I've had these 2 storage units for 22 years. Questions don't apply as I did it on the phone. I haven't seen the storage units in 22 years. Profile won't let me change addresses. Ellen clinkscales 9118 oak pride ct. Tampa, fl 33647

ELLEN C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shontae H.  |  Overall Experience 
Clasificación:
5.0

Thank you so very much

MARK W.  |  First Impressions 
Clasificación:
5.0

I reserved a storage unit online, however when I got the location I requested they didn't have one, so Heather from the mesa loc, called an Angel named Chelsea at Gilbert/Houston loc and they had one. As usual very competent , friendly & very patient. Thank you ! That all deserve raises!

Margaret C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joann A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elsa O.  |  Overall Experience 
Clasificación:
4.0

Thank You

william d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nora S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

destiny r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

margaret c.  |  Overall Experience 
Clasificación:
5.0

Both gentlemen who helped me were very courteous and knowledgeable. I did not feel rushed or uncertain about any part of the process. Thank you to both of them.

HEATHER R.  |  First Impressions 
Clasificación:
5.0

although I did not ultimately need the storage locker, it was the best customer service I have had in a long time. The staff is very friendly and helpfull. I would recommend them every time.

Leah J.  |  Online Move In 
Clasificación:
3.0

Representative told us the unit was to the right out of the office, our unit was not in there. I went back into the office for help as we had not seen another busilding when we drove in. I waited in line 10 minutes and we started to drive away when we saw the other building and went in to see the unit. The alarm went off when we cut the lock string to see the unit. We still are not sure what to do when we return to put things in the unit.

Nancy P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle W.  |  Overall Experience 
Clasificación:
5.0

Chelsye was very cordial an welcoming she show me the facility and make sure that I wasn't lost show me how to open the doors and how to deactivate the alarm I am really grateful for that.

Rita C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W.  |  Overall Experience 
Clasificación:
3.0

The manager was very quick to assumptions and calling the cops, didn’t care about being discreet about anything anyone was doing, usually I have a good experience, this one no one could do anything without a manager.

Nicholas C.  |  Overall Experience 
Clasificación:
5.0

Shawn was incredibly knowledgeable and helpful!

camille c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas F.  |  Overall Experience 
Clasificación:
1.0

Dealing with this uhaul was a nightmare. The people including the operational manager were rude unprofessional people. I am so glad that I no longer have to deal with these people any longer.

Erin W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel V.  |  Overall Experience 
Clasificación:
5.0

Good service and good staff!

SACHIYO T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin D.  |  Online Move In 
Clasificación:
5.0

Thank you so very much

Inez R.  |  First Impressions 
Clasificación:
5.0

Great friendly service from the stall the unit was clean and so was the building.

holly s.  |  First Impressions 
Clasificación:
5.0

Gracias

Marcigtan w.  |  Overall Experience 
Clasificación:
5.0

Keep up the good work!!!!

KEVIN J.  |  First Impressions 
Clasificación:
4.0

in a miscommunication I was billed for unit instead of a hold /reservation. I mentioned it to the staff member when I changed unit sized and inquired about the charge, it was indicated that was a hold not charged, when infact i was charged. However, the manager caught the error and contacted me and processed the refund immediately. problem resolved

Amy S.  |  Online Move In 
Clasificación:
5.0

The woman that helped me was fantastic I really enjoyed my stay

Robert W.  |  First Impressions 
Clasificación:
5.0

You guys are rockstars! I appreciate the way I was credited late fees and worked qith qhen I fell behind on the last unit. I had 3 for several months, your crew was always a pleasure to speak with.

Angela C.  |  Overall Experience 
Clasificación:
5.0

The personal very friendly and kind thank you so much excelent location and service keep up the good work.

Abigail m.  |  First Impressions 
Clasificación:
5.0

Very easy to reserve moving equipment and storage space. Pre-registration and pickup was quick and efficient.

George L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNA MARIE P.  |  Overall Experience 
Clasificación:
5.0

Expensive but secure and taken care of.

Rignon F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gretchen M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas M.  |  Overall Experience 
Clasificación:
5.0

Smoothe as silk

todd b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JANICE L A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GWEN G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Adam Z.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

nicole m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosita M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jim c.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Lisiana N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David Y.  |  Overall Experience 
Clasificación:
5.0

Great customer service from all the staff, they were always friendly and willing to help. Facility was always very clean

Bernice A.  |  Overall Experience 
Clasificación:
5.0

very clean and professional.

Kathryn T.  |  First Impressions 
Clasificación:
5.0

My first experience using storage was great. I would definitely come back thank you

matthew k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bertha E.  |  Overall Experience 
Clasificación:
5.0

Everyone was very polite and very helpful. I was very impressed with everything. The staff was very kind to me and helped me with what I needed.

Diana T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

dalton b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

randy b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

BRITNEY W.  |  First Impressions 
Clasificación:
3.0

despite everything with the facility itself being just fine, i was very disappointed with the overall booking process. I initially "reserved" it when I reserved the truck, only to get a call the next day i confirmed my reservation and provided a credit card for payment, and received a confirmation email. i then recoeved multiple follow up calls to cinfirm my move in date over the next few days, so mich that i emailed back my email confirmation reaffirm i still had my reservation, which i got another response confirming, and after all that, still did not have any reservation booked on my arrival. the whole experience prior to the actual move in was quite frustrating.

LUIS C.  |  First Impressions 
Clasificación:
5.0

People were super cool and helpful . Thanks again

Glen Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULA G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor B.  |  Overall Experience 
Clasificación:
3.0

Recent issue was trying to get a new unit. Had to come in twice to get it completed. Yes it was over the holiday. But eventually it was done.

karen o.  |  First Impressions 
Clasificación:
5.0

The guys were great! Got an easy to get to unit and having the carts was amazing! 4 hours of loading a 20 ft truck and we were unloaded in an hour and a half! Great experience!!

Michell B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Adrian V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Rignon F.  |  First Impressions 
Clasificación:
5.0

Tanner was great, he knew his stuff and didn't try to force any extra equipment on me! Very friendly!

Brittany M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TINA P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

wayne w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy T.  |  First Impressions 
Clasificación:
5.0

The store representative did a tremendous job, especially patiently helping me find the best storage unit for my needs. The 15 ft truck was perfect as well.

William D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

indirah b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shontae H.  |  First Impressions 
Clasificación:
5.0

I appreciate the helpfulness of the staff.

Vanessa F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashlee S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosita M.  |  First Impressions 
Clasificación:
5.0

Wish I could keep it but we moved too far away . Really nice place, would rest there again 

David C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Caio C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda S.  |  Overall Experience 
Clasificación:
5.0

Management and staff were awesome even though this is the more expensive option we decided to go with this because of them

Ryan C.  |  First Impressions 
Clasificación:
5.0

Staff, especially Chelsea, were exceptionally friendly and courteous and helpful!

ROBERT E.  |  First Impressions 
Clasificación:
5.0

Easily accessible and clean facilities. Never had any issues with billing or management.

MICHAEL G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Martina M.  |  First Impressions 
Clasificación:
5.0

Tanner was fantastic setting us up! Thank you!

Carolyn S.  |  Overall Experience 
Clasificación:
3.0

The facility itself was fine. Fairly clean, just a lot of dead bugs on the ground. The staff seems to be a bunch of younger less customer service oriented people. Too many times when I had questions, I had to deal with shrugs, cell phone usage and a general "you're bothering me" attitude. I would not recommend this facility for that reason only. For the most part using a storage facility is self explanatory and a solo mission, but on the off chance you need someone, you want them to be helpful and respectful.

abigail r.  |  Overall Experience 
Clasificación:
5.0

The staff allowed me and a family member to unload in stages, trailer first and then van. Also let us take a much needed lunch break.

Stewart W.  |  First Impressions 
Clasificación:
4.0

As I rented a 26 foot Uhaul truck for move as I moved out of the storage unit, I wish I would have been optioned for the 1 month free promotion. Unit was secure and safe for my belongings!

LISA T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G.  |  Overall Experience 
Clasificación:
5.0

Facility met my needs and everyone was terrific!

Monique F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bunnie P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kim M.  |  Overall Experience 
Clasificación:
5.0

Great storage. Served it’s purpose well, if I ever need to store again I know where I’m going

anthony c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sharon C.  |  First Impressions 
Clasificación:
3.0

The doors getting into my storage unit.... alaways disabked. Never opened fully last 4 months I paid to keep my stuff there? Dehabilitating? No... unless I needed a lot of stuff that day. Staff...? I rented a truck to get in there. And one to get out. Absolutely atrocious. No smiles. No "welcome in!" Nothing. They all walk (miserably slow) and can easily tell they hate their jobs. I'd recommend this place because it is clean, close to my home, and easily accessible (kind of). I wouldn't recommend even attempting to talk to staff, carrying large things through doors that don't work, or paying for a full month when you plan to leave earlier.

Brandon M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis F.  |  Overall Experience 
Clasificación:
5.0

Diana was very helpful and professional. Made a bad experience great!

David D.  |  Overall Experience 
Clasificación:
4.0

The only thing id recommend is ensuring the directions for after store hours entry is clearer. i had alot of trouble figuring out how to get in after hours. i was going to the wrong door.

dalton b.  |  First Impressions 
Clasificación:
5.0

Thank you for keeping my valuables safe

Luise S.  |  Overall Experience 
Clasificación:
5.0

This was a great place to store items.

Bonita G.  |  Overall Experience 
Clasificación:
5.0

There are some homeless people living in there because they have a unit, they showed me their card. The guy and gal were in the bathroom for long periods of time. I observed this twice and when I asked them from outside the bathroom to please come out, that I needed to use the facilities, they stayed in for another half hour. I had to put all items that I was rearranging in the storage back in and lock it, then go to the front office to use theirs. Anyone can enter thru the doors and I also saw a man, twice come to check what there was in the area where you can pick up items that people don't want. I don't think he had a unit. You should really review your policy for entrance into the storage buildings. It is a security problem and it worried me that my storage would be broken into. I did get into a verbal confrontation with the male homeless guy. I brought up this problem with the front office and they said that they were going to monitor it and take care of the problem. I would definitely rent vehicles from them again as I really liked the people working there. Especially Jack, who came to my rescue when I confronted the homeless man.

Tina C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bertha E.  |  First Impressions 
Clasificación:
5.0

very nice and cool

MARTIN M.  |  Overall Experience 
Clasificación:
4.0

The company lock was still on my storage unit, so I was unable to unload my truck when I was there. The company has to many trucks parked by building B so you cant park anything bigger then a 10ft truck if another truck is there unloading.

Nathan O.  |  First Impressions 
Clasificación:
5.0

Every one there was very nice helpful n explains every thing to if u have questions or need any thing

RITA Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JUANITA ELOISE L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lloyd W.  |  Overall Experience 
Clasificación:
2.0

Customer service is appalling. Too many issues to list!

PAM Y.  |  Overall Experience 
Clasificación:
1.0

I will never use this company again there are other company that will treat us better

Erin W.  |  First Impressions 
Clasificación:
5.0

Very nice large facility with 4 sizes to choose from and first month free with truck rental made it an easy choice. I had used a U-Haul storage in Houston before but the Gilbert location was much nicer. Especially cleaner and easier to access the storage.

Dennis F.  |  First Impressions 
Clasificación:
5.0

I have used you guys many times. As usual you were excellent! I will probably be back. Gracias

SCOTT I.  |  Overall Experience 
Clasificación:
3.0

The storage facility is a little dated but serves the purpose of storage. Having to swipe the badge twice is annoying/frustrating & doesn't work half the time.廊

joe p.  |  Overall Experience 
Clasificación:
5.0

Fantastic

Camila F.  |  First Impressions 
Clasificación:
5.0

Some of the late fees were a little high compared to other storage unit places but overall very clean very safe very efficient

KIMBERLY G.  |  Overall Experience 
Clasificación:
5.0

staff was always courteous and helpful.

A2Z T.  |  Overall Experience 
Clasificación:
4.0

I feel submitting 3 telephone numbers to contact me and my State Farm policy number to ensure rental coverage is a little much and intrusive. I can understand 2 numbers and contact information for my State Farm agent but the policy number is getting too personal.

mary m.  |  First Impressions 
Clasificación:
5.0

Customer service was first rate. Jack was awesome! Very friendly and helpful. Great job, and I will definitely use this location again in the future!

Kevin M.  |  Overall Experience 
Clasificación:
5.0

The staff member that helped me with both renting and checking out the rental unit was extremely helpful . He even went out his way to help me when Iwas having difficulties accessing the storage facility. My wife and I were happy to learn he is getting promoted with a new position at corporate office. Great experience with both renting a vehicle and storage unit.

Miguel C.  |  Overall Experience 
Clasificación:
1.0

Upon our arrival we informed the manager, Misty Ward that we would have a POD being delivered which we would unload but it wouldn't be able to be picked up until the next day. She said, "No problem, we do that all the time." By the time the POD arrived, Misty had gone home and another employee informed us that the POD had to be picked up that day. That employee then called Misty at home and was told that Misty never told us it would be ok to be picked up the next morning which was a bold faced lie. We had to cancel send the POD back and pay for another month of POD storage which is more than the unit at your facility would have cost us. It was the last day that I was available as I was going out of town for 6 weeks. We canceled the storage unit and are in the process of finding another storage facility. I would have preferred your location since it's close but I don't want to do business with people that lie to me. If I can get a free month on the unit I will consider renting a unit from your location. If not I will go elsewhere and since your facility is where I get my propane for my grill I will also take that business elsewhere.

Gary P.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service. All the employees are helpful and friendly

Efren D.  |  Overall Experience 
Clasificación:
5.0

Would use them again and recommend to anyone

Mary M.  |  Overall Experience 
Clasificación:
5.0

Very friendly team and very accommodating. Great rate on storage and nice clean facility.

David Y.  |  First Impressions 
Clasificación:
5.0

I got a discount for getting a unit by the window for advertising. Unfortunately the units in the window are also 20degrees hotter. And the lights for the advertising stick out to far into the walkwa

Edgar O.  |  First Impressions 
Clasificación:
4.0

Gate got stuck and came off the track. Got it back in but other than that. Everything was great.

Carlos H.  |  Overall Experience 
Clasificación:
5.0

Excellent place. Staff is very helpful and friendly, facility is very well maintained and clean.

Zachary K.  |  Overall Experience 
Clasificación:
5.0

Amazing customer service!! They went above and beyond to acomodare my needs. Special thanks to the general manager for everything! Highly recommend doing biz with Uhaul at Gilbert/Houston!

Johnathan K.  |  First Impressions 
Clasificación:
5.0

The Manager was awesome

Carlos H.  |  First Impressions 
Clasificación:
5.0

I enjoyed working with the staff. They were friendly and helpful.

Zachary T.  |  Overall Experience 
Clasificación:
5.0

The staff there are fantastic to work with.

Alan W.  |  Overall Experience 
Clasificación:
5.0

They were very nice & helpful.

mary b.  |  Overall Experience 
Clasificación:
5.0

Internet system needs upgrade resulting in long customer wait time getting served. Besides tech issues excellent service.

Miguel C.  |  First Impressions 
Clasificación:
5.0

Selling my house, had to move a few things out. Booked it online a couple days early, moved in, and got the 1st month free.

Lloyd W.  |  First Impressions 
Clasificación:
5.0

Easy access and friendly staff always. I appreciate that!

Jacqualin W.  |  Overall Experience 
Clasificación:
5.0

Thank You, for all the Help.

Marci C.  |  Overall Experience 
Clasificación:
5.0

VERY PROFESSIONAL AND COURTEOUS

Matthew M.  |  Overall Experience 
Clasificación:
5.0

Always the best Customer Service!

Candace A.  |  Overall Experience 
Clasificación:
5.0

From checkin to checkout excellent experience!

Gerald J.  |  Overall Experience 
Clasificación:
5.0

Jack did a great job getting us set up in storage. The moving process was stressful, we were grateful the storage process was not! Thank you U-Haul

lauren r.  |  First Impressions 
Clasificación:
5.0

storage was a blessing during my flooded bedroom restoration.

Barbara W.  |  Overall Experience 
Clasificación:
5.0

Thank you for a pleasant visit from start to finish.

Marci C.  |  First Impressions 
Clasificación:
5.0

Great customer service.. very helpful

MARIO L.  |  First Impressions 
Clasificación:
4.0

I want to give a shout out to Misty Wicks. We had a terrible experience at another U-Haul. You were kind, calm, cool and collected. Thank you for turning our day around!

MELISSA E.  |  Overall Experience 
Clasificación:
5.0

Very courteous and knowledgeable.

Iona D.  |  First Impressions 
Clasificación:
5.0

Thank you Tanner and Jack for all your help!

Jeff M.  |  Overall Experience 
Clasificación:
5.0

Staff is always helpful and friendly!

Colleen F.  |  Overall Experience 
Clasificación:
2.0

The reason why I stored my items at this location was because it was air cooled. It was supposed to be between 75 & 85 degrees, but it was always just over 90 degrees.

Regina B.  |  Overall Experience 
Clasificación:
4.0

Was disappointed on move out Day had asked to barrow a dolly to move a heavy dresser and was told to use the carts and lay the dresser down. Ended cracking one door in the dresser.

Adeline A.  |  Overall Experience 
Clasificación:
5.0

Great experience

Amanda B.  |  Overall Experience 
Clasificación:
5.0

this was a pleasant experience during a difficult time and the space helped to restore my living room to normal.

Barbara W.  |  First Impressions 
Clasificación:
5.0

Great

angela w.  |  Overall Experience 
Clasificación:
5.0

Very efficient and friendly personnel. I chose the right place.

Maggie R.  |  First Impressions 
Clasificación:
5.0

I have had multiple occasions to come into this Uhaul location. The staff in always knowledgeable and friendly.

Colleen F.  |  First Impressions 
Clasificación:
5.0

U would highly recommend this place.

monique p.  |  Overall Experience 
Clasificación:
5.0

Everything went smoothly, thank you

RAEANN S.  |  Overall Experience 
Clasificación:
5.0

All the staff I encountered were very helpful and friendly. Shout out to Misty, thank you!

thelma louise t.  |  First Impressions 
Clasificación:
5.0

Great service!

Amanda B.  |  First Impressions 
Clasificación:
5.0

Wade, Joy, Misty and Monica were a pleasure to work with. After telling them the horrible story about my trip, they took the time to make sure my check in went smooth. Wade was a rockstar!

Kristy M.  |  First Impressions 
Clasificación:
5.0

Very friendly

Nicholas C.  |  First Impressions 
Clasificación:
5.0

Very friendly and easy to rent from.

Justin A.  |  First Impressions 
Clasificación:
5.0

The customer service was and continues to be beyond amazing! Everyone I dealt with went above and beyond to help me through my stressful situation. What an awesome team!

Verna A.  |  First Impressions 
Clasificación:
5.0

Very helpful

Robert W.  |  First Impressions 
Clasificación:
5.0

Very efficient, kind and helpful. Thank you!

Nicole S.  |  First Impressions 
Clasificación:
5.0

Misty went above and beyond when helping us find a reasonable rate for a trailer...that was great!!!! Then Tanner helped us with get a storage unit. Thanks for the help The UHaul team was awesome.

Andrew L.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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