Better custom service and communication. Truthful employees and respectful workers could make this location a lot more better
Kalisa C.Customer Reviews for U-Haul Moving & Storage at Genesee
Testimonials From Recent Customers
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Customer service was horrible. Young Man was rude and cussing and threatening.
Jacob B.Please dont rent out trailers with bad tires.
Amy P.No sun visor on driver's side. Very aggravating driving three hours into the sun. Brakes grabbed on one side when coming to a stop and would pull the truck to that side.
Glenn M.I wouldn't recommend this place to an ENEMY let alone, a colleague, friend or ANYONE I care about! I came here several years ago and the experience was TOTALLY different because the staff members ACTUALLY knew about CUSTOMER SERVICE.The person handling me this time was RUDE and UNPROFESSIONAL is a compliment at this point! He was so engulfed in his CONVERSATION with someone other than the customer he was too busy swearing up a storm as loud as he wanted to. I guess he thought he was “ multitasking†because in between his loud INAPPROPRIATE conversation he would look to me as if I was BOTHERING him and speak so shockingly LOW like he could barely move his jaw to ask questions for the Uhaul set up I wouldn't understand what he was saying!! Not to mention I'm in utter shock and disgust from his inappropriate behavior AT WORK I was lost thinking where the hell am I. So then, he would get NOTICEABLY ANNOYED and have to repeat himself but in between him “ servicing me†he'd get back to his disgusting conversation using “ the LOUD OUTDOOR VOICE “ again. Obviously this location hires ANYBODY go at your own risk!
Jasmine W.Make it more clear where to return the truck. At the location there was a spot that said return vehicle here, but when ending the rental online it made it seem more like I should have parked the truck in a parking space.
Andrew G.Friendly staff. Bathroom was very clean! Excellent service.
Shane H.The man who served me was excellent
ALEXANDERJ W.great workers!
Amina G.He was rude and made me feel humiliated in front of the whole store full of people.
Gabrielle F.I did not receive requested dolly and was charged for it. I want a refund of my charge. Otherwise Service and equipment are usually very good.
Vanessa J.Y'all took $95 for an invalid reason
Michelle R.Everything was great desks worker was very helpful and nice attitude.
Clifford B.This place in the middle of the East Side of Buffalo NY outshines all other locations of UHaul in the entire state of NY. These Buffalo reps are a few ticks ABOVE MAGNIFICENT! They are more than OUTSTANDING!! Thomas the new manager is just like his predecessor Brock Elliott! They both are shining stars. To say they are superior, trivializes the true expression of their value to your company. I want to hire them For myself!!
Al R.Upon return the first person I spoke to was very rude and didn't check my return in as well as tried to charge me for fuel when I returned it at the appropriate level he also was not going to issue my refund for mileage. But after speaking to another person at the counter he was very nice and assisted me
Joycelyn B.Service was very friendly
Shiloh D.There was one person (inspection) who was extremely helpful . The office personnel were less helpful.
Lynn P.We had to wait 2 hours to get our equipment. In the process, my help crew at the house had to leave, we didn't get the job done on time, and we were late the next day. What a mess.
James W..
chris M.Nothing the team and business was wonderful don't need to improve on nothing.
Jaylishia A.Everything was great. Great customer service, transportation was great, everything was fine. I had no problem. Thank you.
Adriene P.I had called to ask to drop the vehicle off at a closer U Haul location and was told that would be fine. When I tried to do so I was told I couldn't and still had to drive to Genesee St anyway, now late. Customers held up the line with buying then not buying then buying something else instead and then demanding someone carry it to their car so I gave up waiting and used the key drop. The website then tried to charge $30 for a cleaning fee, are you kidding?
Riley W.Thankful that this location was able to fulfill what we needed after going to 2 other UHAUL locations. We had a reservation made for Sams quick stop and when we arrived we were told that someone else had the UHAUL out at that time and that it was supposed to be back by Noon. We left that location at 12:15 and went to another location which then forwarded us to Genesee street where they were able to give us a truck. We use UHAUL alot for one way trips and we have never had this terrible of an experience.
AMBERDELLAINE C.Person in front desk is not friendly and he's not talk to the customers in the right way.
Orlando V.The manager was very helpful and Professional.
Tracy T.My pick up and drop off experience was absolutely wonderful!
JENNIFERL S.People who work inside they don't do fast come fast sarve. And the cleaning crew are worst the track that I rent it was full of cigarettes and weeds odors in the track.
Abdul M.General manager was very unpleasant towards me; required that I provide my passport so that he could keep it during my rental of the truck for 4 hours; I have a current Washington state license. I noted that he just put it in a drawer that was not locked or secure in any way. When I asked why he had to take the passport as security, he said it was because I had an out of state license. I notified him that if the passport was not returned to me, I would report him to the Federal Authorities. When I returned the truck, he was brusquely said he knew who I was & returned my passport. Have done business with this store a number of times before & the transactions was very pleasant & efficient. Not this time!
Ludmila P.The truck would not start upon arrival. Not a problem because the service tech replaced the battery. It started right up. What we didn't know is that he replaced it with a battery with one for a different size truck, make and model. Essentially the vehicle would run until the battery blew rendering the vehicle immobile. Roadside had to come to rescue us twice (my family and my belongings all in unsafe locations each time). Finally, the second tow truck driver noticed that the battery was not only the wrong size battery, but it was not even secured (I have photos/video to prove this). The tow driver replaced the battery and was shocked at the negligence shown by the U-haul tech and the previous roadside truck. All of this caused us to miss the window for our movers, costing us the expense of the movers and then we had to move the entire house in ourselves. When I made a claim I waited a week to follow up and I was told the claim had been closed. Nobody had spoken to use. Today, two weeks later, I got a receipt for the fines they charged us for the tolls. We could not safely stop the vehicle to pay cash tolls so we just kept the truck moving through. I was not going to risk breaking down in a toll booth, on the freeway, with my family. Not a single person has responded to our claim that U-haul is responsible for the glaring negligence displayed and the dangerous situation my family was put in multiple times. I intend to contest the charge. Not only do I feel like I got ripped off, someone could have really gotten hurt (or worse) if another vehicle had hit us on the high due to a battery replaced simply to move us along and become "someone else's problem".
Jason L.Employee behavior nice and respectful.
Md shahid K.Friendly gentleman that took are of me was outstanding
Karen S.Everything was good was excellent to a good guy you know how to work with customers thank you so much for your help
DUNIA M.Nice service
Mohammed A.I had tried to rent an open 6x12 trailer. Upon arrival I was greeted by very friendly and helpful staff. Yet the equipment was beyond sub standard. I had to use my own penatrating oil to free up the hitch enough to even allow it to turn. The attendant was unable to turn it and asked for my help. I was able to free it up after multiple applications of the oil. Then we tried to check the lights. The main plug for the trailer (not the extension) was rotted, corroded, and missing pins. The GM Thomas was very accommodating stopping his lunch to try and find another trailer within the Buffalo area. Yet was continually transferred to Massachusetts and Connecticut. My only option was to rent a filthy, oil caked motorcycle trailer. As a long time user of uhaul and their trailers. This is unacceptable. To be clear. My complaint is with the maintenance of the equipment, not with the friendliness of the staff.
James B.Thomas has great customer service he always go above and beyond to make sure the customer is satisfied.
Tania H.Had to wait up to two hours for a U-Haul that I reserved 6 hours before hand horrible service
Teresa W.I was very satisfied with my experience. The check in process was extremely easy. Brock is a cool guy. He was quite friendly and communicated perfectly (answered all of my questions clearly). The van was in good condition. The driver compartment was very clean. The load compartment was clean enough. It was easy to drive and load / unload. The check out was on Sunday morning and it seemed to be peak hours. There was only one employee and he did his best but the poor guy was really overwhelmed. Improve (for customers but more importantly for employees' health): make sure to have more employees during peak hours
Metin E.Although the truck was a disaster. The gentleman Brock that was handling us at the time took excellent care of us. He discounted the gas and mileage and also discounted for the fact the the previous users left the truck messy. The mess didn't affect our move at all so that is why I still want to give a good rating. I really appreciated that they went above and beyond without us even asking. I honestly wouldn't of even thought they were meant to be clean haha. So thank you again.
Amanda D.Had a great experience with you guys and I believe that you guys should start serving coffee !
shawn B.Great customer service rep
Peter M.The guys at this shop had excellent customer service...... The shop and vehicle was clean and up to standard..... No problem NO complaints
Evoni H.Excellent location. The person I spoke with was very clear and helpful, and I really appreciated how he worked out all of my questions and concerns immediately.
Dennis P.I was charged over $300 I wish there was a discount applied for multiple days or AARP or AAA. That would have made it better for me :((
Tina B.Fast and courteous service thank you
ANTHONY M.The staff was extremely kind and helpful
Karen H.Hire better staff train staff appropriately
Kimberly H.Workers efficient and friendly
Don P.The 2 gentleman who checked me out/brought the truck were extremely helpful and friendly.
Stacey B.Hire more people like Thomas, customer service was awesome
Camille C.Brock was AMAZING thank you
Malachi W.This is the best UHAUL location! I use them every time I need to rent a truck or van. The employees are wonderful and always go above and beyond to help. Recommend 100%
Cristina C.It is well run and I have no suggestions for improvement.
Gordon W.Have Joe and Jimmy become official trainers for the company, they do a excellent job!
Michael R.Our sales guy walked us through the whole process along with some useful tips.
Lillian Marshall M. | Online Move InLoss many important and expensive coats due to a rodent or rat ate threw my stuff with rat feces everywhere will forward pictures asap
April C. | Overall ExperienceLong time renter of U-Haul vehicles.
Valerie B. | First Impressionscame go get my stuff, rat poop all over it. disgusting, wont be using again. they never answered the phone either, I was always connected to customer service who didn't have answer half the time. Moving Out was the best thing.
Gabrielle F. | Overall ExperienceI was really disappointed upon moving into my storage unit because the phone representative assured me I had a ground level unit. When i arrived it was not a ground level it was up high on top the floor level, and there were no other units available at this facility. This was a big disappointment due to the fact that I'm disabled and also I had my movers waiting to load my storage unit for me. I wouldn't have chose this facility had I known this unit would be unreachable for me. This really made me sad!
Valerie W. | First ImpressionsRate feces was in my unit when I swept it out...ENTIRELY TOOOOOOO MUCH...
VERONICA B. | Overall ExperienceI would lik to continue to use this facility n wish to have consistent services provided. I was disappointed that I had to pay for a padlock separately which I taught all of that comes in a package store room u would have given a key for.
keanu m. | First ImpressionsThe staff was ok but the manager Brock was the worst!. I hated to ask a question if he was there. He was very rude and condescending to me and other patrons as well. I will never recommend this facility and I am not in any hurry to pay any fees owes due to my experience.
eric f. | Overall ExperienceThe gentlemen that helped us were very nice and polite. Appreciated the help.
Aimee V. | Online Move InI put my property in storage boxed well and in bends as well. Nothing was stolen or missing. My property was full of mice drippings and i end up throwing away very special items. Very hurt and disappointed.
rochelle h. | Overall ExperienceI’m very unsatisfied a lot of my clothes and other belongings were damaged and destroyed
Randy E. | Overall ExperienceI had to throw away over $400 worth of college supplies and essentials for my daughter due to RAT droppings all over her things and ripped up papers, textbook, pictures, etc. my daughter is very upset this is the second time this has happened. There was NO food at all or anything that would lure them into her COVERED storage bins. I'm highly disappointed.
Wayne M. | Overall ExperienceThere great the whole team
arnold w. | Overall ExperienceThe staff is awesome and very friendly and they met my needs.
Tammy J. | Overall ExperienceThe only issue was the mice drippings
lashawna g. | Overall ExperienceThe staff at the Genesee St. U-Haul was so professional and helpful as we moved out of our storage unit yesterday. I'm sorry I can't remember the gentleman's first name, but his last name was McDougal. He was awesome - so helpful and friendly. Thanks for making our move-out so easy!
Holly F. | Overall ExperienceMy experience with uhaul I gave a 4 only because I spent 3 hours in there the lady over the phone in the call center told me she gave me the biggest storage unit they have which was not true I couldn’t even fit my furniture in. It was the size of a bathroom I was unaware of the 26 outside storage until I got to uhaul.
Shirema D. | First ImpressionsWas treated like royalty from the owner who was very accommodating. The assistant manger was training and still handling large volumes of business with excellent customer service. I would like to ad
John R. | First ImpressionsThe staff was Par Excellent!
Deborah W. | First ImpressionsExperience was horrible
Courtnee D. | Overall ExperienceJohnell Jemison was very helpful & professional. He & the staff make using U-Haul at THAT facility a pleasure & a breeze. Thank you, U-Haul for having such dedicated, hard-working employees.
Brigitte A. | Overall ExperienceI kept stumbling over a pipe that was sticking out of the ground in the storage unit I was using 0167 made a complaint no response from head quarters I felt they should have reduce the price
Angelo M. | Overall ExperienceAlso very clean but no Air in front office area.
Deborah G. | Overall ExperienceInfested with rats
Queen H. | Overall ExperienceRat feces all over my boxes/belongings. Scared of what's may be inside. Place no food in storage area
jazmine i. | Overall ExperienceGreat management that went the extra mile
Maria A. | Overall ExperienceI put my order in on line and it was all messed up ...the the guys at the genesee site were a great bunch of guys ..took are if me with a smile on a crazy day thanks for making a trying day end well
Crystal O. | First ImpressionsI was speak to by your manager in a demeaning matter, I paid my l storage on due date, a week in advance would be moving on 5-1-19 construction delayed me causing $1,005.00 in extra cost. :
VICTOR N. | Overall ExperienceThe employees were very professional and helpful.
Latisha F. | First Impressionsu haul Is very nice organization and is first one to take care of their customers. Thanks.
byamombe s. | Overall ExperienceUhaul was trying to charge me for some damages to the storage space in which I did not damage my furniture was damp do to the space being hit by a snow plow and my book shelves had to be thrown out
DANETTER L. | Overall ExperienceWhen I came to move my things out of storage there were mice inside my boxes! There was a dead mouse in hallway ask staff to pick it up they refused I lost my pots and pans due to mice feces everywher
RONITA M. | Overall ExperienceI was told over the phone a 49.99 stouage unit would be sufficent for my needs. At the store after waiting in line 20mins found out it would not hold a love seat as my largest article
Carol A. | ReservaciónThe process was smooth and quick. Great service!
Jacqueline S. | ReservaciónThank you soo much for everything !
ashley t. | Overall ExperienceThe manager was very helpful to me and answered plus helped with great suggestions I needed! I couldn't been more appreciative for his help! Though this one out of my way I am coming back here!
Katherine G. | ReservaciónThere was rat droppings on top of one of my box then to find a dead rat when we emptied the unit. My other unit had my furniture. It was covered with mold. I was given # to call the insurance people.
lajoyce f. | Overall ExperienceRental process was fast and smooth. Service was stellar. Absolutely no complaints.
SHANE H. | ReservaciónCustomer service was excellent. I will always use Uhaul when moving.
Camilla b. | ReservaciónGreat Staff!!
Brian C. | Overall ExperienceI have water damage. The unit had leeks and rat dropping. My stuff was there for 9 months
Eleanor V. | Overall ExperienceIt was a pleasant experience
Vanessa B. | Overall ExperienceI had to throw a few things out due to water damage and mildew in my unit from a water leak
sheena w. | Overall Experience