Customer Reviews for U-Haul Moving & Storage at Genesee

3,154 reviews

1400 Genesee St   Buffalo, NY 14211
(@ Barthel)

(716) 896-2345

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(716) 896-2345

1400 Genesee St
Buffalo, NY 14211
(@ Barthel)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

porshea hollie  |  First Impressions 
Rating:
5.0

The staff was very friendly and professional.

Brenda Marshall 
Rating:
5.0

Customer did not leave a comment.

Ron Fleming 
Rating:
5.0

Customer did not leave a comment.

Taishawna Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence Adymy 
Rating:
5.0

Customer did not leave a comment.

monica stewart  |  Overall Experience 
Rating:
1.0

My account has been over charged

Shila Phillips 
Rating:
5.0

Very helpful at the last minute. Very helpful in accommodations.

Lakiesha Jacobs  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Chandrea Purdue 
Rating:
5.0

Customer did not leave a comment.

sylvester mallory 
Rating:
2.0

Customer did not leave a comment.

Autum Samuel  |  Overall Experience 
Rating:
4.0

Friendly helpful staff. Quick process. Clean vehicle

Leah Landman 
Rating:
4.0

Neither rear view (external) mirror was properly functional. I adjusted two Allen screws to restore positioning.

Jeffrey Lamkin 
Rating:
1.0

Customer service very disrespectful

Rocio Rivera 
Rating:
5.0

Good service this time.

Md Faroque 
Rating:
5.0

Customer did not leave a comment.

Steven Young 
Rating:
4.0

I use your services often and I’ve never had a problem the trucks are always clean when I get in I’m in the gas is not extremely hard to refill prices depend on what I’m doing and where I am financially makes a difference.

delores walker 
Rating:
5.0

Customer did not leave a comment.

Pamela Westbrook 
Rating:
1.0

I would restaff the whole department if it was my business this is the most unprofessional experience I went through in my 43 years of living

Deon Walker 
Rating:
3.0

Employee closed early at 6:45 on Saturday so I got charged an extra day

Corey Vance 
Rating:
5.0

Customer did not leave a comment.

Christian Ocasio 
Rating:
5.0

Customer did not leave a comment.

Marianna Cole-Rivera 
Rating:
1.0

While driving on the expressway with the vehicle I noticed a tremendous amount of shaking. The amount of scared me and forced me to take the streets to my destination which caused me to have to drive more miles then I wanted to. Which means I had to pay more for an issue not caused my be me. I filed a complaint with corporate and I've yet to hear back from the supervisor of that location. I'd also like to add that the very next day an employee called me stating my vehicle was late. I informed her that it was in fact there in front of the building she asked where and I told her . She then asked where the keys were and I explained to her that I dropped them in the Dropbox where they belong. I was very offended that I received a phone call about the equipment without the employees looking properly first.

Tiffany Febres 
Rating:
1.0

I had put additional gas over the amount that was required and you guys charged me an extra $30. The worker had told a lie that the tank was not at the point it supposed to and it was. I truly would like my money put back into my account.

Celia Croskery 
Rating:
3.0

Woman working was very nice and helpful, especially considering that she was the only one working at that time. However, the location we were initially supposed to get the trailer from did not have the trailer and we were not sent an email about it before arriving. The trailer that we were able to get when going to a different location was dirty inside, and had 30+ nails on the ground and a bunch of cardboard. I am really disappointed with UHaul's system overall.

Alexis Kidder 
Rating:
5.0

Customer did not leave a comment.

Rajabu Mmeo 
Rating:
3.0

Customer did not leave a comment.

Maranyeli Ayala 
Rating:
1.0

Staff very rude, no matter if you put the gas where it was at they will still charge you for fuel.

Tyler Fronczak 
Rating:
5.0

I have really good experiance.

abdul khan 
Rating:
5.0

Customer did not leave a comment.

Lauren Vrooman 
Rating:
4.0

Customer did not leave a comment.

Mashi Phillips 
Rating:
1.0

Uhal is unhinged and incompetent

Gregory Wright 
Rating:
2.0

Have the two men that work there on Sunday and Monday in the day time be more courtesy of Seniors.

Diane Cumberlander 
Rating:
4.0

Customer did not leave a comment.

DONALDEARL III 
Rating:
3.0

Customer did not leave a comment.

Cornell Jackson 
Rating:
3.0

The uhaul was covered with snow. It was also parked between other trucks, they did not lull it up to the front of the store like they always do. The worker seemed lazy when it came to that. However everything else was smooth.

Tamika Barney 
Rating:
2.0

Customer did not leave a comment.

FELICIASHARNAE TRUMANLYONS 
Rating:
5.0

The staff were very pleasant and helpful. Very good experience, no complaints and will visit this location for all further rental needs.

John Vohwinkel 
Rating:
4.0

Customer did not leave a comment.

Shelby Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bridgette Harris  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Desiree Moore 
Rating:
2.0

I was charged 38.99 for a quarter tank of gas.

Naomi Hunter 
Rating:
2.0

Customer did not leave a comment.

Tawandra Anderson 
Rating:
5.0

Customer did not leave a comment.

Bryan Pasciak 
Rating:
5.0

Customer did not leave a comment.

MArk button 
Rating:
5.0

Customer did not leave a comment.

DWIGHT Ramsey 
Rating:
5.0

Had no gas

Akeya Woods 
Rating:
1.0

Worst place to store your items only use this place if it's an absolute emergency and you have things to put in bins if you don't use storage bins all your property will be damaged by the rodents on the premises

Queen Harris  |  Overall Experience 
Rating:
5.0

When you drop key off wish the email came faster so I’ll know how much they charge my card

James Gates 
Rating:
1.0

I would never recommend this place to anyone . This place is full of rats and roaches . I had to throw out ALL of my belongings due to mice pellets , dead mice , and roaches all in my things . Never ever ever store your belongings here .

Dajanae Patterson  |  Overall Experience 
Rating:
3.0

Front desk was great and efficient and quick in and out in 15 mins

Wayne Jones 
Rating:
1.0

Customer did not leave a comment.

ANSH GUPTA 
Rating:
4.0

Customer did not leave a comment.

Belayet Hossain 
Rating:
5.0

Customer did not leave a comment.

Don Gay 
Rating:
5.0

Customer did not leave a comment.

Teresa Carrier 
Rating:
5.0

They are extremely efficient and pleasant. Everything was in order and ran like a machine. Excellence was definitely exemplified

Bisa Drayton 
Rating:
4.0

Customer did not leave a comment.

Lashauntae Gray  |  First Impressions 
Rating:
1.0

I received a truck with no heat. The staff were very dismissive when I had an issue upon return. Except for one guy inside who helped resolve the issue. Do not recommend this location.

Mercedes Adams 
Rating:
1.0

The store lied and said I used the 10 miles but I only used 1.5 miles. They lied to overcharge me and didn’t want to pay for the unused miles. 1400 Genesee Street in Buffalo New York

Olivia Alexander 
Rating:
3.0

Customer did not leave a comment.

Shantia Neason 
Rating:
3.0

Customer did not leave a comment.

Dorothea Goforth 
Rating:
5.0

Perfect service

Mukenge Mutshippayi 
Rating:
1.0

I am very displeased with service at this location. I dont rent uhauls often at all, and the this young african american woman manager was very unprofessional. At day of rental she explained she forwarded me a copy of receipt to my email. Because office printer was not working on rental date 11/11/23. I never received email. She also communicated that truck should be return with 1/4 tank of gas in vehicle. Truck did not have a 1/4 tank of gas in it when i received vehicle. I returned to location 11/17/23 inquiring why i received an additional $52.99 charge on credit card. Same manager communicated because of gas fees. I communicated several times i only had truck approx. 70mins, i only put 12 miles on truck and that truck did not have a 1/4 tank of gas in it when received it. I communicated to same manager i did put $6 of gas back into vehicle before returning the truck. Gas prices in Buffalo is approx $3.35/gal this week. She communicated $52.99 would be refunded but to call 800 number to discuss my issue. That customer service rep declined to give refund befund because a picture was not taken of gas gauge in truck. He said he spoke with specific female manager and she communicated her records were accurate. Truck was clean and ran well while in my possession. My issue is being over charged fees. thank you, howard slaughter 716 866 1276

h j slaughter 
Rating:
5.0

Excellent customer

Carol Maclin 
Rating:
5.0

Customer did not leave a comment.

Evony Capps 
Rating:
4.0

Staff was Helpful

Sherri Peterson 
Rating:
5.0

Customer did not leave a comment.

Angel Alicea 
Rating:
5.0

Customer did not leave a comment.

Debra Copeland 
Rating:
5.0

Same dealing will be appreciateable

ROFIQULISLAM BHUIYAN 
Rating:
1.0

Roaches over priced

mufiyda burke 
Rating:
3.0

Empower someone to make executive decisions when your company cannot honor the original agreement.

Vitin Matos 
Rating:
3.0

Customer did not leave a comment.

Habib Ullah 
Rating:
4.0

My only complaint is that no one told me that the 10' truck did not have a ramp. When I was called to confirm the reservation, I should have been told. It made for a rough move without the ramp that I assumed would be on the truck. Additionally, the appliance dolly that I rented was unavailable. That said the service and help I received at the rental site was very good. Despite my disappointment over the lack of ramp and dolly, the staff remained cheerful and helpful.

Mark Wolf 
Rating:
4.0

Customer did not leave a comment.

DONALDEARL III WALKER 
Rating:
1.0

Customer did not leave a comment.

Quidaar Rollins 
Rating:
5.0

Everything was fine .general manager lady was so professional.she came out side to make sure I find my rentals vehicle..great service

Esfak Khan 
Rating:
3.0

Customer did not leave a comment.

John Hemphill 
Rating:
4.0

They person that greeted me and took care of me in that store was kind and efficient. Friendly and helpful, I think her name was Shay. She’s doing a great job. I was very satisfied with my experience because she was so kind. Thank you

Jennifer McCoy 
Rating:
1.0

The lying

Asia Gilliam 
Rating:
5.0

Customer did not leave a comment.

Roosevelt Dudley 
Rating:
5.0

Customer did not leave a comment.

Tracy Griffin 
Rating:
5.0

Your employee Shavon , was extremely professional. She has explained everything to me & also has helped me understand exactly what I needed. ⭐️⭐️⭐️⭐️⭐️⭐️

Willie Davis  |  Overall Experience 
Rating:
1.0

Ew

ALIYAH TURNER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sade Rodriguez  |  First Impressions 
Rating:
4.0

It was very clean, and I will definitely refer to friends

Cynthia Day 
Rating:
1.0

Poor customer service. both guys busy with fix their own car, ALSO i ask him help for drop off truck at 4:30 pm he just says go inside but there is no one inside i come back he say put just you key in said the box. he was so mad and so root why i go inside.? also, he says behind me f Muslim don't know nothing. it so sad i will never go back this place,

MOHAMMAD CHOUDHURY 
Rating:
3.0

Customer did not leave a comment.

James Wilson 
Rating:
5.0

Customer did not leave a comment.

Willie Hunt 
Rating:
4.0

Customer did not leave a comment.

Mohammad Bari 
Rating:
5.0

Open until 10 pm god for evryone

Delwar Hossain 
Rating:
5.0

Customer did not leave a comment.

Richard Diehl 
Rating:
5.0

Nothing!

SUSAN FRESHWATER 
Rating:
2.0

I rented a 10-ft truck for one day returned it the following day. Received a receipt stating the mileage and the amount I was charged almost a week later I get a call from the Genesee store asking me where the truck was I had nothing to do with whatever issue they had losing the keys or the truck find out two three days later they charged my account for something I had absolutely nothing to do with if someone stole the truck from the parking lot that was none of my business they should have never touched my account after I returned the truck and it was Keys given to the sales clerk and they viewed the mileage on the truck so obviously the truck was returned was the worst experience I have ever had

Jacquelyn Johnson 
Rating:
4.0

Customer did not leave a comment.

Wesley Moultrie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Etta Fincher 
Rating:
5.0

Customer did not leave a comment.

Malachi Rice 
Rating:
5.0

Customer did not leave a comment.

Cynthia Arrington 
Rating:
5.0

I reserved online, went to the location for pickup, and returned the truck to the same location on time. The entire process was smooth and easy. UHAUL provided me with everything I needed, there's nothing else to say.

winston wideman 
Rating:
4.0

Customer did not leave a comment.

JAMES WHITEHEAD 
Rating:
5.0

Have the same guys work there. They worked week and were polite and consummate.

Preston Lemon 
Rating:
4.0

See you again next year. Thanks.

Mohamad Fahd  |  Overall Experience 
Rating:
3.0

The girl that was working there was really rude when I wanted to pick up the truck for my reservation

Jamel Davis 
Rating:
1.0

The customer service very rude

ali almasfor 
Rating:
5.0

Customer did not leave a comment.

HUGH PERKINS 
Rating:
1.0

This location is the worst uhaul location in Buffalo, NY. Employees there don't know how to serve or behave well with the customer. I booked a van for 24 hours and the female employee there tried to charge me $160.

Mahian Chowdhury 
Rating:
4.0

There were mouse dropping on my containers.

JOSEPH GIBBS  |  Overall Experience 
Rating:
3.0

The price was good and the staff was great. You do have a mouse/rat problem and some of my belongings were chewed up and eaten by them. Definitely will need an exterminator to get rid of them.

Enoch Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anne ferraraccio 
Rating:
5.0

Customer did not leave a comment.

MUHAMMAD ULLAH 
Rating:
5.0

Customer did not leave a comment.

David Foster 
Rating:
1.0

Customer did not leave a comment.

Jetuan Huch  |  Overall Experience 
Rating:
4.0

Employee behind counter was awesome , excellent costumer service, but employee receiving equipment has a nasty attitude, i asking a simple question, is the trailer that i bring park in the right spot? His answer was " i guess" i told Him that i asking because He is the employee in charge of return equipment and that i was told by employee behind counter to parked there when i bring it back and His answer was if He told you that don't ask any questions just leave it there. What a costumer service was that?. Because of that i wouldn't recommend any one there.

Carlos Lopez 
Rating:
4.0

Customer did not leave a comment.

Josie Timmel 
Rating:
5.0

Continue getting good people like the young men that was there to help me and my family.

Huie Rodney 
Rating:
4.0

I made the reservation for transit road in Williamsville because that’s where the website said a car trailer was available. When I called 24 hours before the pickup just to confirm my trailer would actually be there, the transit location said my reservation was moved to Genesee st. Nobody contacted me about the change and I never got an email about it. Luckily I called or else I would have been scrambling to get to the other location and would have missed my appointment

Alex Kolipinski 
Rating:
1.0

Some employees is very bad and wrost,

Md Alam 
Rating:
5.0

n/a

Mark Smith 
Rating:
2.0

Mice ate through my boxes and damaged a lot of my stuff. Was not told they had such a huge mouse problem, and didn't notice it until we started moving out.

Danielle Conti  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Omar Atkins  |  First Impressions 
Rating:
3.0

The customer service was amazing ! I encountered 1 male and 1 female, the customer service was great! The U-Haul was disgusting. There was stuff on the floor, dried up liquids spilled on the doors, floors, cup holders and steering wheel was sticky.

Dana Loyd 
Rating:
2.0

After not going into my unit for maybe 2/3 months my things were rearranged and there was mice dropping everywhere. I had to leave all of my items there

tashaya betts  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

charlene mcclain  |  Overall Experience 
Rating:
1.0

When placing reservations. Staff failed to provide information that I could not gain access to place heavy items on upper level. I was never notified that I would be using a upper level. So after arriving with a truck full I had to leave inconvenience place my items elsewhere until Monday morning to find another location!! I was charged mileage with truck , unexpected fees for movers and placing storage elsewhere!!

Shari Sullivan  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Janya Curry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ayanna Daniels  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosemary Martinez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Felipe Valentin  |  Overall Experience 
Rating:
1.0

No me gusta me vendieron mis cosas cuando yo las necesitaba tenía las camas de mis hijos ahí y me las. Vendieron no me gusta y no recomendaría a ningún amigo cuando yo pedí un tiempo para poder pagar y explique mi situación y con todo eso me vendieron mis cosas cuando yo soy una madre sola con sus hijos y no tengo ayuda de nadie mas no debieron vender mis cosas pienso que debieron darme un poco más de tiempo

Virginia Laboy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennia Washington  |  Overall Experience 
Rating:
3.0

The unit smelled really bad. Smelled like a sewer. I am worried my items will smell when i need to move out.

Habibur Rahman  |  Online Move In 
Rating:
5.0

Great knowledgeable customer service. Everything was explained in helpful detail. Very satisfied.

Willie Davis  |  First Impressions 
Rating:
3.0

At the time of check out 5/4/23 Nobody help or informed me I don’t handle move outs , that nit my department That was VERY UNPROFESSIONAL I was not please with that statement at all Also there is no place to rest ( I am disabled) this should be addressed

jeffery mustafa  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Kiana Hodge  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robert bates  |  Overall Experience 
Rating:
2.0

My storage unit was broken into during a blizzard in Buffalo and u haul did nothing to compensate me or reimburse for my stolen items. I would never use this company again nor would I recommend it to anyone.

Wilbert Woods  |  Overall Experience 
Rating:
4.0

Thank you for your service

destiny jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sayli Nadkar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rashawn Vailes  |  First Impressions 
Rating:
3.0

Unit (and likely the ones next to me) has some sort of bug and/or animal problem which is why I left. Walk areas are not salted when icy which makes it dangerous to move heavy items.

Jeremy Baker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dementria Gray  |  First Impressions 
Rating:
5.0

I am very grateful for all involved in this transaction from its beginning in NC to its ending in NY. Indeed I am very very very happy & appreciate assistance of everyone.

Shirley Hamm  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Felicia Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gina Lovines  |  Overall Experience 
Rating:
3.0

Maybe an upgrade in the storage area with climate control and each unit close completely off from ceiling down.

Brenad Zachery  |  Overall Experience 
Rating:
5.0

EVERY staff member I encountered was helpful, courteous and cordial. No complaints.

Latif Abuds salaam  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharelle Lawson  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Aleesha Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tasha MOSS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eddie crawley  |  First Impressions 
Rating:
2.0

Mannnnn y’all need rat control in that joint. Highly disappointed that I paid that much for a month and it was so much rat feces all on my stuff like they had a party in my unit. Never putting my stuff in a storage unit ever again.

Monica McCutcheon  |  Overall Experience 
Rating:
5.0

The staff was very helpful. The manager, Thomas was very knowledgeable and helpful. He always was pleasant and courteous whenever we had conversations. I appreciate Uhaul services and always having the supplies I need whenever I go there.

Desire Bassham  |  Overall Experience 
Rating:
5.0

I drove cross-country with a 4x8 trailer and the associates, and managment, we're beyond exemplary. I would of also like to thank a gentleman named Mike, that helped me with the trailer hitch. I would absolutely recommend the Klamath Falls, Or. location! Thank you for a great experience. Sincerely, Kimiko Jackson

Kimiko Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH GIBBS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

lashauntae Gray  |  Overall Experience 
Rating:
2.0

Access to storage are was not easily obtain The sweat car was in active and the rear of the facility storage area was poorly Maintained 🤔 Very disappointed in the condition of the storage area

jeffery mustafa  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexis Howard  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Debbie stresing  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Clarence Bishop  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lashauntae Gray  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie stresing  |  First Impressions 
Rating:
2.0

Se me dañaron muchas cosas por los ratones que hay en ese lugar

amanda acevedo sanchez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

veronica simmons  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Nakia Hunter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcus Shropshire  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wilbert Woods  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Khari Waits  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SELINA BANKS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAISY OSORIO  |  First Impressions 
Rating:
5.0

Our sales guy walked us through the whole process along with some useful tips.

Lillian Marshall Marshall  |  Online Move In 
Rating:
2.0

Loss many important and expensive coats due to a rodent or rat ate threw my stuff with rat feces everywhere will forward pictures asap

April Calvin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tasishawna Thompson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margarita Ciriaco-Romero  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

stephen lucas  |  Overall Experience 
Rating:
3.0

Long time renter of U-Haul vehicles.

Valerie Bottoms  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Marcano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassidy Frisch  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Allarae Prigan  |  Overall Experience 
Rating:
2.0

came go get my stuff, rat poop all over it. disgusting, wont be using again. they never answered the phone either, I was always connected to customer service who didn’t have answer half the time. Moving Out was the best thing.

Gabrielle Ford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbra Wynn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherene Bennett  |  Overall Experience 
Rating:
2.0

I was really disappointed upon moving into my storage unit because the phone representative assured me I had a ground level unit. When i arrived it was not a ground level it was up high on top the floor level, and there were no other units available at this facility. This was a big disappointment due to the fact that I'm disabled and also I had my movers waiting to load my storage unit for me. I wouldn't have chose this facility had I known this unit would be unreachable for me. This really made me sad!

Valerie Wallace  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

yolanda alexander  |  Overall Experience 
Rating:
3.0

Rate feces was in my unit when I swept it out...ENTIRELY TOOOOOOO MUCH...

VERONICA BELL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

stephen lucas  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

bianca garrett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mehdi Seilanian Toussi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edna Dejesus  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lovell Felix  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jason Vincent  |  First Impressions 
Rating:
5.0

I would lik to continue to use this facility n wish to have consistent services provided. I was disappointed that I had to pay for a padlock separately which I taught all of that comes in a package store room u would have given a key for.

keanu major  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrice Owens  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Connor Hewitt  |  Overall Experience 
Rating:
1.0

The staff was ok but the manager Brock was the worst!. I hated to ask a question if he was there. He was very rude and condescending to me and other patrons as well. I will never recommend this facility and I am not in any hurry to pay any fees owes due to my experience.

eric flemister  |  Overall Experience 
Rating:
5.0

The gentlemen that helped us were very nice and polite. Appreciated the help.

Aimee Vargas-Rodriguez  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

BARBARA HARSCH  |  Overall Experience 
Rating:
1.0

I put my property in storage boxed well and in bends as well. Nothing was stolen or missing. My property was full of mice drippings and i end up throwing away very special items. Very hurt and disappointed.

rochelle hughes  |  Overall Experience 
Rating:
1.0

I’m very unsatisfied a lot of my clothes and other belongings were damaged and destroyed

Randy Everett  |  Overall Experience 
Rating:
1.0

I had to throw away over $400 worth of college supplies and essentials for my daughter due to RAT droppings all over her things and ripped up papers, textbook, pictures, etc. my daughter is very upset this is the second time this has happened. There was NO food at all or anything that would lure them into her COVERED storage bins. I’m highly disappointed.

Wayne Mike  |  Overall Experience 
Rating:
5.0

There great the whole team

arnold wiggins  |  Overall Experience 
Rating:
5.0

The staff is awesome and very friendly and they met my needs.

Tammy Jezerski  |  Overall Experience 
Rating:
3.0

The only issue was the mice drippings

lashawna german  |  Overall Experience 
Rating:
4.0

The staff at the Genesee St. U-Haul was so professional and helpful as we moved out of our storage unit yesterday. I’m sorry I can’t remember the gentleman’s first name, but his last name was McDougal. He was awesome - so helpful and friendly. Thanks for making our move-out so easy!

Holly Faragone  |  Overall Experience 
Rating:
3.0

My experience with uhaul I gave a 4 only because I spent 3 hours in there the lady over the phone in the call center told me she gave me the biggest storage unit they have which was not true I couldn’t even fit my furniture in. It was the size of a bathroom I was unaware of the 26 outside storage until I got to uhaul.

Shirema Davis  |  First Impressions 
Rating:
5.0

Was treated like royalty from the owner who was very accommodating. The assistant manger was training and still handling large volumes of business with excellent customer service. I would like to ad

John Rouse  |  First Impressions 
Rating:
5.0

The staff was Par Excellent!

Deborah Ware  |  First Impressions 
Rating:
1.0

Experience was horrible

Courtnee Dabney  |  Overall Experience 
Rating:
5.0

Johnell Jemison was very helpful & professional. He & the staff make using U-Haul at THAT facility a pleasure & a breeze. Thank you, U-Haul for having such dedicated, hard-working employees.

Brigitte Almonor  |  Overall Experience 
Rating:
2.0

I kept stumbling over a pipe that was sticking out of the ground in the storage unit I was using 0167 made a complaint no response from head quarters I felt they should have reduce the price

Angelo Miller  |  Overall Experience 
Rating:
5.0

Also very clean but no Air in front office area.

Deborah Guimyard Winfield  |  Overall Experience 
Rating:
1.0

Infested with rats

Queen Harris  |  Overall Experience 
Rating:
2.0

Rat feces all over my boxes/belongings. Scared of what’s may be inside. Place no food in storage area

jazmine ingram  |  Overall Experience 
Rating:
5.0

Great management that went the extra mile

Maria Archer  |  Overall Experience 
Rating:
4.0

I put my order in on line and it was all messed up ...the the guys at the genesee site were a great bunch of guys ..took are if me with a smile on a crazy day thanks for making a trying day end well

Crystal Owens  |  First Impressions 
Rating:
1.0

I was speak to by your manager in a demeaning matter, I paid my l storage on due date, a week in advance would be moving on 5-1-19 construction delayed me causing $1,005.00 in extra cost. :

VICTOR NORMAN  |  Overall Experience 
Rating:
5.0

The employees were very professional and helpful.

Latisha Ferguson  |  First Impressions 
Rating:
5.0

u haul Is very nice organization and is first one to take care of their customers. Thanks.

byamombe shabani  |  Overall Experience 
Rating:
2.0

Uhaul was trying to charge me for some damages to the storage space in which I did not damage my furniture was damp do to the space being hit by a snow plow and my book shelves had to be thrown out

DANETTER LEE  |  Overall Experience 
Rating:
1.0

When I came to move my things out of storage there were mice inside my boxes! There was a dead mouse in hallway ask staff to pick it up they refused I lost my pots and pans due to mice feces everywher

RONITA MCNEALY  |  Overall Experience 
Rating:
1.0

I was told over the phone a 49.99 stouage unit would be sufficent for my needs. At the store after waiting in line 20mins found out it would not hold a love seat as my largest article

Carol Applewhite  |  Reservation 
Rating:
5.0

The process was smooth and quick. Great service!

Jacqueline Sneyder  |  Reservation 
Rating:
4.0

Thank you soo much for everything !

ashley thomas  |  Overall Experience 
Rating:
5.0

The manager was very helpful to me and answered plus helped with great suggestions I needed! I couldn't been more appreciative for his help! Though this one out of my way I am coming back here!

Katherine Gugino  |  Reservation 
Rating:
1.0

There was rat droppings on top of one of my box then to find a dead rat when we emptied the unit. My other unit had my furniture. It was covered with mold. I was given # to call the insurance people.

lajoyce ford  |  Overall Experience 
Rating:
5.0

Rental process was fast and smooth. Service was stellar. Absolutely no complaints.

SHANE HALLNAN  |  Reservation 
Rating:
4.0

Customer service was excellent. I will always use Uhaul when moving.

Camilla brown  |  Reservation 
Rating:
5.0

Great Staff!!

Brian Childress  |  Overall Experience 
Rating:
1.0

I have water damage. The unit had leeks and rat dropping. My stuff was there for 9 months

Eleanor Van Gorder  |  Overall Experience 
Rating:
4.0

It was a pleasant experience

Vanessa Brooks Epps  |  Overall Experience 
Rating:
1.0

I had to throw a few things out due to water damage and mildew in my unit from a water leak

sheena worthy  |  Overall Experience 
No reviews have been submitted for this location.

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