Comentarios del cliente para U-Haul Moving & Storage at Gatorland

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Gatorland

Grado total:

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Lida R. en

Grado:

El cliente no dejó un comentario.

James S. en

Grado:

El cliente no dejó un comentario.

Denise S. en

Grado:

Was not able to know how much gas $ to put in order to return with a quarter gas tank since not use to putting gas in a truck. Was not really happy that although we returned truck with 1/2 a tank when I told the agent I put over a quarter more she just laughed. Not very nice...

Edward T. en

Grado:

The representative was well trained, very careful in hooking and unhooking (same guy) the trailer, took time to explain. Excellent worker

Carol H. en

Grado:

El cliente no dejó un comentario.

Robinson Nelson A. en

Grado:

senior or veteran discount would be nice

Steven S. en

Grado:

El cliente no dejó un comentario.

Jose R. en

Grado:

Great staff. Very happy with my rental.

Jonathan H. en

Grado:

El cliente no dejó un comentario.

timothy m. en

Grado:

El cliente no dejó un comentario.

Juan R. en

Grado:

Very profesional and courteous

Patricia G. en

Grado:

We we're well taken care of.

Marc W. en

Grado:

Loved the staff! Very friendly and accommodating; felt very welcomed.

Alirio T. en

Grado:

El cliente no dejó un comentario.

Mark S. en

Grado:

The storage unit building was spotless. The staff was friendly and helpful. The whole process was easy and welcomed.

Victor M. en

Grado:

Good services

eric t. en

Grado:

El cliente no dejó un comentario.

elisabeth a. en

Grado:

El cliente no dejó un comentario.

Enrique G. en

Grado:

El cliente no dejó un comentario.

ruben s. en

Grado:

Thanks very happy with the service and staff.

Carla W. en

Grado:

Super nice and friendly

Donald Z. en

Grado:

Nice associate assisted me in a quick rental

Ines R. en

Grado:

El cliente no dejó un comentario.

Olga C. en

Grado:

Nadia and all staff was incredibly support and helpful thank you

keisha k. en

Grado:

The 800 number gave us a drop off location and when we arrived they said they were too full to take it and referred us to this location. The employees at this one were also refusing to take the equipment. The employees actually told us there was another location a mile away and we had to take it there. That would have made 3 attempts at 3 locations. We told them we were not taking it to another location. After arguing with them and the 800 number they finally kept the trailer. I would like to suggest that if a location is full they should drive the equipment to another location themselves and not expect the customer to drive around to several locations to see who will take the equipment.

Sage W. en

Grado:

Hard to access/find to tight of road area inside

Edward R. en

Grado:

My Contract called for me to drop off my trailer U-Haul of Kissimmee on 2021 N Main St in Kissimmee. The agent in Vineland NJ told me I could drop off here to save $50.00, so I agreed, rather than the drop off point I had selected near to my home on the phone app. When I arrived at Kissimmee, I was told by the agent that they had no room for the trailer. I stated that my contract called for drop off there. He offered no other options for me to return the trailer, so I told him I was going to disconnect the trailer there and leave. The agent stated that he would NOT close out my contract if I did that. I went to my car and called the U-Haul 800 number and was then connected to local scheduling in Orlando, FL. They sent me to a second location in Kissimmee. When I got there, I was told by the agent at that sight that they had no room for my trailer and that they wanted U-Haul to remove all of their equipment as they had no room for the customers of their furniture to park. I called the Orlando scheduling office again and they then told me to take the trailer to U-Haul Moving and Storage at 14651 Gatorland drive In Orlando, FL. The agent their accepted the trailer very graciously and got me on my way home very promptly and courteously. I gave both of the locations listed on this questionaire very good ratings for their service. But, overall, I am very dissatisfied With u-Haul's service, due to all the different sites I was required to go to to return this trailer. I think U-Haul should refund $100.00 for all of the aggravation that was caused by the many stops I had to go to to return this trailer. If that doesn't happen, I will never rent from U-Haul again. My contact information is as follows: Name: Edward H Ritchotte Email: gtotgo@gmail.com Phone 863-899-3335

ADAM SCOTT V. en

Grado:

Staff was great

pamela r. en

Grado:

Very accommodating and respectful!

Alexa N. en

Grado:

Great service!

Noelle B. en

Grado:

I received the service that I would expect. Thank you.

Randall K. en

Grado:

Easy drop location. Key drop not obvious though

Ramon H. en

Grado:

El cliente no dejó un comentario.

James D. en

Grado:

El cliente no dejó un comentario.

Jacqueline W. en

Grado:

When I ordered the van rental I selected a different drop off location than where I picked it up. When I was leaving to return the van the app said it had to be returned to the same location because of this I was forced to spend way more than I had projected. Otherwise the experience was just fine but I will not be using this process a second time.

Wallace S. en

Grado:

I would like to report that the truck I rented was very bad, the ramp was broken and it gave me a lot of work to get off with it. I lost over an hour because of it. The lid of the chest was also damaged and came to lock some 3 times.

melissa l. en

Grado:

Disrespectful

CLIVE G. en

Grado:

Nothing

Lauren Z. en

Grado:

El cliente no dejó un comentario.

Robert W. en

Grado:

Their gate closed on my vehicle and damaged it Didn’t offer or take any responsibility to repair it

Diana M. en

Grado:

I would suggest that the tickets out have the correct gas gauge and mileage. I was given a ticket with the incorrect gas and mileage. Took pictures just in case. As feared, I was overcharged even though I brought it back with the same gas. I called and it was busy, was told I would receive a call back. After 3 hrs and not receiving the call, I decided to call back. I was told to come in with my pictures. This is an inconvenience. Will not use the facility again due to this issue.

GIL M. en

Grado:

Very good and clean!

Clive G. en

Grado:

El cliente no dejó un comentario.

SANDY C. en

Grado:

The staff and manager, Nadaya are very helpful, solves any issues immediately, and knowledgeable. They always greet you too. Great place that is always kept cleaned.

pamela r. en

Grado:

Process was very easy.

PETRA M. en

Grado:

Very professional and friendly customer service. The facilities are state of the art , clean safe and accommodating. I would recommend this location to everyone.

Elizabeth A. en

Grado:

Staff had great attitudes the manager was sweet Always courteous

brad g. en

Grado:

Gm and staff at this location are the best!

roberta m. en

Grado:

great!

PENNY h. en

Grado:

Staff is AMAZING very friendly, helpful and answers all questions. Definitely would use this Uhaul again. Best one in town

Angel A. en

Grado:

Perfect and excellent customer service

William G. en

Grado:

No issues here. Great staff, clean units, easy access. Would rent here again without any additional thoughts.

melissa l. en

Grado:

Great energy all around

Luis L. en

Grado:

The staff was outstanding. Very helpful

Timothy K. en

Grado:

I wouldn’t rent from you guys again. You are worst than dealing with a lawyer.

PROVIDENCE B. en

Grado:

The storage facility was well maintained. The staff was always available to help!

CARL N. en

Grado:

0

JOSEPH W. en

Grado:

Nadia and her staff were always awesome I can't say enough about them

MANUEL M. en

Grado:

Storage units are well kept and clean.

Lisa N. en

Grado:

Nadia provides excellent customer service!

jorge c. en

Grado:

This is the place to go if I ever need storage again.

Robert C. en

Grado:

The two people I dealt with at the Gatorland Facility were top notch,very professional . They went above and beyond their jobs in helping me get through process , plus assisted me with other things.

tanya k. en

Grado:

Polite, friendly, speedy service!

Betty L. en

Grado:

Uhaul strorage and trucks are always clean and ready. We seem to use Uhaul quite often and they all have been great!

Ian C. en

Grado:

Excellent in all means the staff was very helpful and took the extra time to walk us through the different storage to compare the best one for us.....thanks

Henry C. en

Grado:

thank you for everything

jose a. en

Grado:

Fast and friendly service

Deyvi M. en

Grado:

There is a caucasian woman employed at this facility whos' attitude was not right

yelixa s. en

Grado:

They had several units that were supposed to be climate controlled, AC was down for months. They never gave me a discount, & last month couldn’t be adjusted to days used I had to pay the entire month.

Anna S. en

Grado:

Very nice and helpful.

CAROL B. en

Grado:

Nadia was always ready and willing to assust me with any ussue that arose. I did not feel like a number but a calued client

Ezra M. en

Grado:

quite pleased with all except Dillon locked down the Building with my storage BEFORE 4:45PM!!!!!!!!1 He explained that he wanted to leave early!

Michele M. en

Grado:

The only concern for me was lighting at night and the lack of security. During one of my later in the evening visits, a group of 4 to 6 young males seem to just be hanging out playing music.

Stephanie D. en

Grado:

Staff not concerned about issues of customers once they've got your $. Alarms, answering knocks at the back door, mother seeking unlock bathroom for 4yr old. Staff comment "They can go around! ".

jeanette p. en

Grado:

The place was always clean

betty b. en

Grado:

Nauda was the perfect representative for company. Pleasant, professional and knowledgeable. It was a pleasure doing business with her.

TIMOTHY O. en

Grado:

Convenient location and easy move in/move out.

Jeffrey P. en

Grado:

It was exactly what I needed

EDWARD T. en

Grado:

Customer bathroom was locked and unoccupied upon my arrival. I was expected to park a karge trailer inbetween a boat and an rv. Not everbody are pros at parling large trailera in small places.

christopher g. en

Grado:

Very friendly and helpful staff.will recommend this storage to anyone who needs a space.thank you all

RENEE D. en

Grado:

Very well kept facility. I would use them again if we needed a place.

angel a. en

Grado:

Keep up the good work

Agustin J E. en

Grado:

Great experience

Brittany T. en

Grado:

Uhaul Kissimmee Fl was EXTREMELY helpful in all my needs. They didn’t have the truck size I needed so gave me a bigger truck at no extra cost. Any problem, they fixed it and UPPED me one. A-1 service.

FRANK C. en

Grado:

Very good customer service. Staff efficient and friendly. Thank you U-haul.

David R. en

Grado:

Staff always helpful and friendly. I had 2 units for 1 yr 1/2 and never had an issue.

RODNEY H. en

Grado:

The best part of the whole thing was the staff’s attitude and attention. They were friendly or cordial each time we spoke to them

JOSEPH C. en

Grado:

Happy with staff and service. Staff was very friendly and professional. Van was clean and ready to go.

emma c. en

Grado:

Excellent