Customer Reviews for U-Haul Moving & Storage at Garvey Ave

1,688 comentarios

10704-28 Garvey Av   El Monte, CA 91733
(E of Santa Anita)

(626) 448-6148

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(626) 448-6148

10704-28 Garvey Av
El Monte, CA 91733
(E of Santa Anita)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

diana S. 
Clasificación:
5.0

The customer service experience was excellent. Was able to answer all my questions and concerns.

Richard T. 
Clasificación:
5.0

the teem was helpful and the place was clean in and out fast very happy thanks danny

Daniel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose C. 
Clasificación:
2.0

The moving help had trouble picking up the ubox. They spent two hours there waiting, and I made two hours phone calls to Uhaul and Moving help. I was put on hold for at least 20min for each cal. It was terrible. Uhaul and Moving Help should substantially improve their communications.

Lu X. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio V. 
Clasificación:
2.0

The service was bad. The clerk was being very disrespectful and unfriendly to customers.

Binh T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sonia G. 
Clasificación:
5.0

Lily was friendly and attentive. 10/10

Fred R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Calizto H. 
Clasificación:
5.0

None was perfect

BERTHA R. 
Clasificación:
5.0

The only thing is the have not give me my change back yet

REGINA M. 
Clasificación:
5.0

Friendly counter and nice moving truck with reasonable rate, highly recommended!

Donald C. 
Clasificación:
5.0

Passenger mirror was very loose and could not be adjusted. Had to report to call center just after I left. I should have checked it before I left the lot.

Thomas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacinto L. 
Clasificación:
2.0

The worker can stop playing on his phone while assist the cusotmer.

Juncun Z. 
Clasificación:
5.0

excellent service

Alan S. 
Clasificación:
2.0

I was very unhappy after making reservations with plenty of time. The vehicle I reserved was not available. So I had to make multiple trips to accommodate my loads with a smaller truck.

Dante G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gabril R. 
Clasificación:
5.0

The customer service was outstanding! Very professional, friendly and courteous.

Thomas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marco J. 
Clasificación:
5.0

El cliente no dejó un comentario.

hiroko P. 
Clasificación:
5.0

The customer service was outstanding. I was in and out with my trailer in under 20 minutes.

Hector D. 
Clasificación:
1.0

I reserved a appliance dolly at the Pico Rivera location and when I went this morning at 10:00 it was not available I feel we need to improve on that communication between customer and where the appliance dolly is available to save me time trying to locate a dolly at stores that were in the surrounding area please make customers aware that they may have to travel in order to find an appliance dolly when there's one not located at the location they applied for

john M. 
Clasificación:
5.0

Larry was friendly and helpful.

Jose T. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN W. 
Clasificación:
5.0

Great service

Alan S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Susan R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MELFIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDUARDO K. 
Clasificación:
4.0

El cliente no dejó un comentario.

CATHY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERARDO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Andrew C. 
Clasificación:
5.0

Great service and well stocked

Alan S. 
Clasificación:
2.0

People at the front need to be more friendly and helpful. The reception was not friendly as it should be. The truck was clean, the procedures were good, except it should be more deceptive toward the customers.

derek S. 
Clasificación:
5.0

very good service i like it

yanming L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristopher S. 
Clasificación:
3.0

Please send receipts via email like you did before

Justine H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Max M. 
Clasificación:
5.0

Lily and Vito were very helpful.

David P. 
Clasificación:
5.0

Service was great

Edwin R. 
Clasificación:
5.0

excellent service

mark S. 
Clasificación:
5.0

Atención to the comustomer more fast service

PETER P. 
Clasificación:
3.0

El cliente no dejó un comentario.

GARY M. 
Clasificación:
2.0

Me cobraron 3 veces necesito que revisen por que me cobraron 3 veces de mi tarjeta necesito que se comuniquen con migo por que voy hablar con mi banco

Mayra D. 
Clasificación:
1.0

Very loud music in store while finalizing documents. When i got home lights on auto transport were not functioning. Very poooooooor professionalism. Also when i retured auto transporter at the cathedral city location i never once got an email confirmation of any sort the following day. I was the one having to do all the leg work to track down a return confirmation receipt. For future needs i think i will look into other companies that value a customers safety, and return notifications.

Edward V. 
Clasificación:
2.0

The manager treats customer very bad. He has no people skills

Steven C. 
Clasificación:
4.0

El cliente no dejó un comentario.

tju s.  |  Overall Experience 
Clasificación:
3.0

The vehicle had an intermittent head light that kept going on and off.

MARTINA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXIS L. 
Clasificación:
1.0

I ordered an open trailer 6x12 & got an enclosed trailer instead, there was only one person at this location trying to help about 5-6 of us ( the person was very good & tried to work fast) not his fault but by the time I waited my turn & we went outside to get trailer it was too late for me to go somewhere else to get an open trailer so I had to take it ... so then I had to make 2 more trips because it was enclosed so then I had to call in for another day of use ... so at the end of our move it cost me triple the amount because I needed another day & two more trips from El Monte to Huntington Beach which In turn cost me more gas so yes overall I had a very bad experience can someone please reduce the amount ? I feel like it was uhauls fault for not taking my order correctly to begin with & then left me with no choice but to take what they had

Ericka V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip H. 
Clasificación:
5.0

The only thing that I was not happy with was I was told if I paid for extra insurance at the higher rate it would cover everything ! Only to be told I would have to pay over $200 for the tire that blew out… why pay the extra money when it doesn't cover everything.

david B. 
Clasificación:
1.0

Left the van and was told I would receive a email receipt which I was fine with but then reviewed the receipt and realized I was charged 3 gallons of gas when I literally topped it off at the arco around the corner before returning. What a scam to get a few bucks from customers. I'll make sure to take my review to google and Yelp.

LUIS M. 
Clasificación:
3.0

online orders should be ready by the time the customer arrives for pick up of the vehicle and the packing materials.

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANG C. 
Clasificación:
5.0

very friendly and helpful employee. Efficient process.

HANS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNA F. 
Clasificación:
5.0

Great job

HECTOR L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD G. 
Clasificación:
5.0

Excellent service from the people staff!!!

Edward G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN C. 
Clasificación:
5.0

Nothing they treated me very nice and took care of me very fast and equipment was like brand new

danny M. 
Clasificación:
4.0

El cliente no dejó un comentario.

CARLOS B. 
Clasificación:
1.0

Rude customer service, the guy that helped does not know how to talk to customers. I never leave a bad review, this is my first time. The truck was great though

EFRAIN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

steven B. 
Clasificación:
5.0

El cliente no dejó un comentario.

YU D. 
Clasificación:
4.0

El cliente no dejó un comentario.

IJAH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR P. 
Clasificación:
1.0

I always get a rate your service but I am never sent a receipt for transactions.

Justine H. 
Clasificación:
1.0

This location has stopped sending us receipts. We have to go online to retrieve them and most of them say that they are not in the system.

Justine H. 
Clasificación:
2.0

The customer service was so poor and unwelcoming. There's no way I'd refer a friend, especially not with the poor service the guy gave.

Mariah L. 
Clasificación:
5.0

The Uhaul rep didn't bother to remove the huge $19.xx rental a day cardboard sign from the windshield so I did it myself in order to see/drive.

Benjamin C. 
Clasificación:
5.0

Are used to pick up in Pasadena on Raymond but I found the staff here in El Monte, at the Garvey site, much easier to work with and more enjoyable…They get a 10 in my book!

DONALD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Max M. 
Clasificación:
4.0

El cliente no dejó un comentario.

SUHEY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIK L. 
Clasificación:
5.0

Very good truck and it did the job I would recommend to this company again

CAESAR H. 
Clasificación:
5.0

El cliente no dejó un comentario.

J NATIVIDAD R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melissa E.  |  Overall Experience 
Clasificación:
4.0

This location wasn't crowded. I entered and there were 2 employees at the service desk. An audible 'welcome' or 'how can I assist you' would be nice but masks make it difficult at this present time. They had the vehicle I needed, unlike another location I reserved with the app. I returned the rental 15 minutes before closing. I waited inside the store for my ride to pick me up. I left before the closing time, but they didn't seem stressed to want me out of the store, which I appreciated.

KOH I. 
Clasificación:
2.0

The lady who helped me had a bad attitude and was t very helpful. I needed an appliance dolly she said they were out and didn't help me find one. I came to drop off in the morning and seen about 4 in the garage.

MATTHEW T. 
Clasificación:
5.0

Make sure you have a variety of the 20 foot

JEFF T. 
Clasificación:
5.0

Everything was great. The only thing I would want to note is the cab of the truck smelled like cigarettes. It wasn't light it was very strong. Gracias

ROBERT M. 
Clasificación:
5.0

no improvements needed

Don P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN S. 
Clasificación:
5.0

The truck I rented was great. I brought it back afterhours and the drop off process was quite easy

Arnold H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gil P. 
Clasificación:
5.0

El cliente no dejó un comentario.

QING H. 
Clasificación:
5.0

Excellent attention, knowledge and service.

ALVARO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEJANDRO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

THANH L. 
Clasificación:
3.0

The U-Haul office was under staff. Only 1 person working entire property. Outside worker came in to office to finish my check in. I think I waited about 15 minutes other than that, it went well.

Erik R. 
Clasificación:
1.0

El cliente no dejó un comentario.

PHILIP G. 
Clasificación:
5.0

The car rental staff are very professional and friendly, the process is clear and satisfactory.

HANBIAO C. 
Clasificación:
5.0

I loved the after hours drop off; this eliminated the stress of returning it before you closed. Thanks!!!

MARIA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter P. 
Clasificación:
3.0

This truck was filthy and smelly inside. There were strange stains as if some dead animals or trash were transported. Completely unacceptable and very difficult to load because the smell was so bad even with masks on. Please do better. You raise your prices. Fine. But do better.

Oswuar W. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN T. 
Clasificación:
4.0

El cliente no dejó un comentario.

JIUN C. 
Clasificación:
5.0

Absolutely recommended

tju s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PRISCILLA N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PRISCILLA N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew C.  |  First Impressions 
Clasificación:
5.0

Mr Lopez is the young male U-Haul representative that helped arrange my new storage unit for me this awesome and amazing Sunday. Mr. Lopez's customer skills and communication is beyond extraordinary.

maggie V.  |  First Impressions 
Clasificación:
3.0

Staff was rude at check in, but were very nice and helpful after that. Facility looks clean but has roaches. Checkout process took far too long. And could never speak with staff onsite for help

Mark C.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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