Customer Reviews for U-Haul Moving & Storage at Gandy Blvd

7065 comentarios

3939 W Gandy Blvd   Tampa, FL 33611
(NW corner of Dale Mabry Hwy and Gandy Blvd)

(813) 832-5682

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(813) 832-5682

3939 W Gandy Blvd
Tampa, FL 33611
(NW corner of Dale Mabry Hwy and Gandy Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

edward K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd R.  |  Online Move In 
Clasificación:
3.0

The mobile web application does not allow for check-out/in at any times other than the exact time you are supposed to get or return your vehicle. I was 30 min late picking up due to a traffic accident and subsequently had to go inside to pick up my vehicle because the app would not determine my location. The local staff said "oh yes, it only works if you are at the rented time." My vehicle was due to return at 8am the next day and when I rented it, I asked the local staff if I would be able to return after hours (later that evening) and they said "Sure! just use the app to check it in." When I returned around 8pm to check the vehicle in, I had the same experience with the app/website. When I contacted support, I spent an hour waiting, getting transferred, and waiting more to get help! Finally, a polite support person answered and gave instructions on what to do without using the mobile checkin. THIS IS UNACCEPTABLE SERVICE when you advertise it is available ANYTIME and you don't have to go into the office to get or return your vehicle! I am very disappointed and frustrated with the experience. The vehicle was fine and in good condition - it is the experience with the mobile checkin/out and length of time I wasted both times that is SO FRUSTRATING! My recommendation to anyone wanting to use UHaul will be to only do so if they have the time to deal with delays or can strictly adhere to the rental times regardless of what the online app advertises.

Mark R. 
Clasificación:
5.0

It was a great experience. Everything was done correctly and the van was ready and waiting for us. Drop off was easy and quick also.

kirk S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FALGUNI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew O. 
Clasificación:
5.0

the gentleman who helped me was so friendly and helpful, made my return simple and very easy, would highly recommend

Werner B. 
Clasificación:
5.0

Team was great!

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

dimitry p.  |  First Impressions 
Clasificación:
2.0

I scheduled my Uhaul pick up before the store opened. We spend over 20 minutes searching for the vehicle until an employee arriving for work suggested checking behind the building which we had to drive to. Then the vehicle had no gas and the check engine light was on. We then had to wait another 15 minutes for the store to open to speak to someone for a new vehicle. Very unprofessional and inconvenient.

Steve H. 
Clasificación:
3.0

long lines

Joseph C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

Wonderful, quick efficient service. Highly recommend

JENNIFER M. 
Clasificación:
5.0

I came to Gandy because I had a terrible experience at Ybor City the day before.

JOSEPH V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN G. 
Clasificación:
5.0

I've been here several times, very happy with this location.

Daniel O. 
Clasificación:
3.0

the assistant that was there when I picked up the trailer spoke with such an accent that i couldn't understand most of what she was saying and wasn't the most pleasant person I have ever met, Ended up having me turn in the trailer at an outlet that wasn't the one I wanted as ther was one closer. Partially my fault but as noted I was having a very difficult time understanding her.

Leroy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph F. 
Clasificación:
5.0

Absolutely Outstanding!! Best customer service and experience I've ever had. Made the move much less stressful. Just an amazing staff!! I would definitely recommend this facility to anyone. Awesome Job!!!

Christian G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN K. 
Clasificación:
5.0

3 Flat tires during this rental on two different tires. While getting air put into the them, one of the other two was over-inflated and the other was under-inflated. I really thought I should have been compensated for this problem as it took a while to deal with. I was glad this didn't occur on the interstate.

PAUL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MIKEAL S. 
Clasificación:
5.0

Very good communication, was faster and very nice to understanding what I needed thank you guys again!

Julian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce A. 
Clasificación:
5.0

Cruise control on trucks, backup cameras on trucks.

Thomas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL P. 
Clasificación:
5.0

The truck was almost brand new and in perfect condition. The staff knew I was going a long distance and made sure I had as new and perfect a truck as possible. They were extremely helpful. I was impressed that the truck had bluetooth technology and USB chargers. I would suggest that backup cameras and more importantly, CRUISE CONTROL, be added to your trucks. Cruise control would be very helpful in reducing driver fatigue and maintaining speed on long hauls. Two items th

Thomas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denton D. 
Clasificación:
5.0

Courtney is a rockstar and went out of her way to ensure we were taken care of. Courtney was professional, courteous and we couldn't have asked for better customer service. We are in the middle of a move to FL and we will continue to use the Gandy U-Haul location and recommend to all of our friends because of Courtney!

Jon M.  |  First Impressions 
Clasificación:
5.0

The customer service she was very nice person she helped me a lot walk with me to the van and explain everything thank you for excellent service

Mahmoud K. 
Clasificación:
5.0

I wasn't pleased that the original location on where I made my reservation for did not have my equipment and make me go out of my way to come to this location. This location did not have the correct equipment but the CSR - Judith Brown and the Assistant Manager Courtney Ritz took care of my situation and all of my frustrations with U-Haul went away

Nicholas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudia P. 
Clasificación:
4.0

Very good experience. Extremely helpful staff and great, clean facilities. Only two points of concern. One, the slide-card access to the door on the east side (between the garage doors) never worked to open that door. This was a problem when the bays were occupied or when the garage doors were broken and didn't open. Two, the garage doors seemed to be out of service often, but not sign would be posted to indicate they were out of service. On one occasion, I saw a truck back into the door because it didn't open, which only further delayed its repair. Since the doors open automatically with a small amount of clearance when they are working, It would be a good idea to put a sign on a non-functioning door to avoid further collisions.

Kevin G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian W. 
Clasificación:
5.0

I liked this place and when ever I neee to use it I will definitely come back

Goerge V.  |  Overall Experience 
Clasificación:
2.0

slow and inefficient check in process. Drop off after hours was terrible. Web portal did not function due to location services feature.

PETER D. 
Clasificación:
5.0

A very good experience! 😀

Jim M. 
Clasificación:
5.0

The ladies at the front desk were very nice

Kurt L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isabel V. 
Clasificación:
4.0

El cliente no dejó un comentario.

TERRANCE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antoine E. 
Clasificación:
5.0

Attending staff was very attentive, sensitive to my needs, and cognizant of my time constraints. A+

Tristan R.  |  First Impressions 
Clasificación:
5.0

Excellent customer service and an easy check in and check out process. Five Stars!!!

JEFFREY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Marcia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
2.0

the drop-off site was not the one we requested, but was in a congested traffic area and not well enough marked to pre-clude missing the turn and having to find a place to turn around and come back to

ELLEN W. 
Clasificación:
5.0

Kim is so sweet she's amazing! She made my experience there so pleasant. She's kind and helpful. Felt super happy with my experience.

Perla V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
4.0

Drop signs at night was not visible

Christopher B. 
Clasificación:
5.0

Great location. Easy in/out. Betty-Lou was very friendly and helpful.

Tabble M. 
Clasificación:
5.0

El cliente no dejó un comentario.

AHMED` B.  |  Overall Experience 
Clasificación:
5.0

Very accomodating and helpful. Resolved all concerns.

George L.  |  First Impressions 
Clasificación:
4.0

The only comment I would make, would be to make sure photos are updated in the check in tool. I had to spend a long time taking photos as the ones recorded in the app were clearly really old when the van was new.

Jay E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew T.  |  First Impressions 
Clasificación:
5.0

I wanted to point out that the manager of this particular U-Haul, Monica, is excellent. She is very personable and took the time to help us and listen. A+ customer service!

TYLER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL L. 
Clasificación:
5.0

The agent at the U-Haul Gandy store was outstanding in providing customer service. She met us at the dock, showed us how to scan into/out of the facility and walked us to the storage unit.

LARRY A.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas K.  |  Overall Experience 
Clasificación:
4.0

The only thing I would suggest is to have to trucks have a full tank of gas. I got in the truck and it had less than a quarter of a tank.

Nancy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frances L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

elizabeth K. 
Clasificación:
5.0

The equipment was vey clean but the steering on the truck was terrible, and honestly dangerous to drive.

SAMUEL G. 
Clasificación:
5.0

it did not take more than two minutes to drop off the rental.

LUIS G. 
Clasificación:
5.0

Great staff

Tommy R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicole M. 
Clasificación:
5.0

El cliente no dejó un comentario.

REYNOLDS A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph L.  |  First Impressions 
Clasificación:
1.0

charged $20 for dropping off at night even though it's a 24/7 drop off center....it doesn't cost you anything to have this and there was no mention of it anywhere else.

Lucas V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth J. 
Clasificación:
1.0

One of the worse vehicles I've ever drove! Something was definitely messed up with the car. Either it was the shocks or suspension but the vehicle was bad. Plus it didn't come with the dolly strap so the dolly was just slinging around in the truck! Completely awful experience

AJI J. 
Clasificación:
4.0

lately at all rentals I have noticed more difficulty in opening closing the doors. suggest lubricants.. and maintenance company stores tend to be less friendly and more rigid on rules. I avoid them when I can.. takes longer to get in out

Guerry F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

Excellent customer service

Maria M. 
Clasificación:
5.0

Get the wheels aligned...fix the transmission

Randy O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan K.  |  Overall Experience 
Clasificación:
5.0

Thank you for your service.

Ana A. 
Clasificación:
5.0

Process was satisfactory and excellent service! ¡Gracias!

BRUCE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK S.  |  Overall Experience 
Clasificación:
5.0

Awesome, helpful and friendly staff. The only issue I had, which I told them when I returned the truck, was bad/old windshield wipers. They said they were gonna change it. Everything else was great.

ALDRIN C. 
Clasificación:
2.0

They only had 1 person checking people in. The other person at the location said she was only there for storage and did not help the customers who were lined up. Also, they kept us waiting on the parking lot for at least 15 minutes before they gave us our keys. We just wanted to get going. They came to the truck and did not even go over how it operates or if we had any questions. Also, to leave a truck with only 1./4 tank of gas is ridiculous. We had to go and get gas before we could even begin our move.

Denise H. 
Clasificación:
5.0

Kimberly was great she helped us throughout the rental process. Staying past her shift she ensured we had the right size unit and all paperwork was completed in a timely manner. Kimberly is an asset to your company. Thanks to Kimberly and the staff. Great job!

Marva C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Emilio E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan C. 
Clasificación:
5.0

I would advise a friend about picking up/dropping off during peak traffic hours. That Selmon merge point with the driveway entrance are an accident waiting to happen

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joann S. 
Clasificación:
5.0

When I was looking to rent I chose the days and where to pick it up.. at the $0.99/mile for every vehicle .. then when I got to the facility I was told is was $1.19/mile.. this feels like "bait and switch" for rates!!

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Malinda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Will C.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

MEGAN R. 
Clasificación:
5.0

The return policy for after hours is confusing and did not work for me. I had to call the U-Haul main number to check the truck in which was much easier.

Stanley R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aleena H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William C. 
Clasificación:
1.0

Hi hi

Robert C. 
Clasificación:
5.0

Nothing. Everyone was helpful and the process was easy.

JOHN G. 
Clasificación:
5.0

This place is on point with pickup and drop with ease. I don't mind coming here because you guy make it so easy. Thank you. See you on my next rental.

PATRICK J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jayma A.  |  First Impressions 
Clasificación:
1.0

I got charged 3 gallons of fuel. I went 10 miles. Why???? I need to be compensated. I added 1.5 gallons prior to returning the truck and only drove 10 total miles. Then had to pay for 3 more gallons

Taylor S. 
Clasificación:
4.0

The loading dock doors were broken on several occasions.

MARILYN H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary Kelly A. 
Clasificación:
5.0

BettyLou & Kip were amazing. They really helped me stress free!! Awesome experience during rental pickup & service. Thank you!!

Migdalia J. 
Clasificación:
5.0

Staff was super friendly, helpful, knowledgeable, and understanding. Especially considering how brain-fried I was, which turned into me acting really stupid and having to upgrade my storage unit a few times. But I truly can't say enough good things about the people here and the service.

James B.  |  First Impressions 
Clasificación:
5.0

I cannot say enough good things about the staff at this location. They were super friendly, very helpful, everything I could possibly want out of a u-haul location.

James B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARCIA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Babette N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sophia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew J. 
Clasificación:
2.0

El cliente no dejó un comentario.

NASSER A. 
Clasificación:
5.0

Very good team of professionals at the site location. Take the time to understand your needs rather than selling you a unit.

Timothy H.  |  First Impressions 
Clasificación:
5.0

Outstanding service by a truly great team. The location is super convenient and very well organized with every possible solution you can imagine U-Haul might have for transport and storage needs. This place takes up 10 acres in a primo location!!! RVs can find propane, they have every size of air conditioned storage options, and they make pickup and return super easy. Definitely worth giving them your business.

CHRISTOPHER C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Princetess S.  |  First Impressions 
Clasificación:
5.0

Courtney, Monica, and Richard were outstanding ... friendly & fast. Great experience!

JAMES K. 
Clasificación:
5.0

Bettylou was very professional and kind.

Juana A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rory W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia C.  |  Online Move In 
Clasificación:
5.0

The warehouse was always clean, cool and well maintained. The loading dock improvements are spectacular especially being able to enter with a truck and large trailer and being totally inside the building while loading/unloading.

David J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Blake A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David D.  |  First Impressions 
Clasificación:
5.0

Kimberly was so incredibly helpful, I came in one day stressed and needing to find a storage place ASAP for our military move. Kimberly was about to go home for the day but actually stayed late to walk me around and show me the units. She asked questions to determine exactly what was important to me, and was able to find me exactly what I was looking for, for such a great price. She walked me through all the paperwork, locks and check-in process, and she was so communicative. Would 10/10 recommend Kimberly and the Uhaul storage unit to anyone!

Hanna B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARILYN H.  |  First Impressions 
Clasificación:
5.0

The lady who help me was such a blessing. I'm going through a very difficult time and she was a breath of fresh air. I can't thank her enough for her help. She was an older lady with long back hair . Was there on the 27th at 2:30

Perla V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wm Michael W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

marianita s.  |  Overall Experience 
Clasificación:
5.0

Judith was wonderful. Give her a raise!

marguerite m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlon J.  |  Overall Experience 
Clasificación:
5.0

Thank you for great care and coordination.

Rebecca F.  |  Online Move In 
Clasificación:
5.0

Thank you for making it easy

Rebecca F.  |  First Impressions 
Clasificación:
5.0

The storage manager was super friendly and helpful. She made sure we were getting the best deal for our needs. It made moving my college daughter home a bit easier.

Erin T.  |  First Impressions 
Clasificación:
5.0

I wish I could remember the name of the gal that helped me but she is an older lady and is super friendly. She originally rented me the unit and closed it out for me. This person knows how to welcome customers and treat them right. Overall experience was very positive. The units are nicely priced and easily accessible. One piece to improve on is customer communication about what a split level means and that there are NO elevations to those units. We were originally assigned a split level and would have needed to carry heavy items up and down. Customers have no idea what location-specific issues are and without a good explanation may sign up for something that is not a good fit.

Duane J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristyn T.  |  Overall Experience 
Clasificación:
5.0

Excelente

Kamron B.  |  Overall Experience 
Clasificación:
4.0

The temperature in the storage unit was very hot. The temp was at 80 and uncomfortable for moving in. The area near our unit was under construction but the area was clean.

Janine R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex O.  |  Overall Experience 
Clasificación:
3.0

While the staff was awesome and allowed me to go ahead and move my stuff into a storage unit Uhaul corporate needs to make sure that their systems are accessible during month end. I work in IT and this is not an acceptable experience for a customer. The system should support the needs.

Debbie P.  |  First Impressions 
Clasificación:
5.0

Facility was clean and easy to access.

donald p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

emanuel m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry E.  |  Overall Experience 
Clasificación:
5.0

This shop got it going on. They were extra accomodating to my goals. I would highly recommend this place to family and friends.

Sierra R.  |  First Impressions 
Clasificación:
5.0

Staff was helpful, and went out of the way to insure we were prepared to find the location of our assigned unit, and understood the best way to access it.

DIETRICH A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell D.  |  First Impressions 
Clasificación:
5.0

Only one thing, during weekend, specially on Sundays, and if it's usual to have there one one associate or staff member, it'd be convenient to increase the number of them, we found only one the Sunday we used the service the last time, and it's a nightmare if you need help under these circumstances, as expected. ¡Gracias!

Lesky A.  |  Overall Experience 
Clasificación:
4.0

My only complaint is that this facility's computer system was having an issue each time I used the facility.

Gwendolyn W M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

carol m.  |  Overall Experience 
Clasificación:
5.0

Staff was friendly and professional.

Allison F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Geoffrey a.  |  First Impressions 
Clasificación:
5.0

Wow! Kimberly and Judith helped tremendously. The space was great and very well maintained they and the rest of the staff are doing a great job.

Derek H.  |  First Impressions 
Clasificación:
5.0

Nice people, very willing to help.

Lesky A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES F.  |  Overall Experience 
Clasificación:
5.0

employee who waited on me was very helpful. & informative

John P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FLORENCE T.  |  Overall Experience 
Clasificación:
5.0

Professional and easy. Friendly and clean

Melissa D.  |  Overall Experience 
Clasificación:
5.0

Arrived 6am and my access card would not let me in. Manager arrived late, and still would not unlock unit 3 door to get my car in to load a few things in my car. Arrived another time at 7am and unit door 3 would not open, broke but no note stating so. Both times created extra steps and time I couldn't afford to waste.

Rosa B.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful that why I came back again to rent a space

Betty T.  |  First Impressions 
Clasificación:
5.0

Kimberly was very helpful and great customer service

Allison F.  |  First Impressions 
Clasificación:
5.0

Kimberly Sullivan... is by far the BEST asset to your facility. PLEASE let her know. The most traumatic experience of my life was so much better with her support. THANK YOU KIMBERLY!!!

Trichia C.  |  Overall Experience 
Clasificación:
5.0

The staff was exceptional very helpful and always available when I needed them.

Merrilu C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia B.  |  Overall Experience 
Clasificación:
2.0

Great service. Todd was the manager at the Gandy blvd when we start using U-haul services for our business. He made it very easy for us to start our service at the beginning and continue through the two or more years we where there. We will continue to use other products U-haul offer.

Marcia H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Temetria W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

karen s.  |  First Impressions 
Clasificación:
5.0

The staff was very helpful and met our needs.

Terry H.  |  Overall Experience 
Clasificación:
5.0

I love renting storage units and moving trucks from this U Haul facility. They never disappoint. Great staff! They are very accommodating! Will always try them first!

Leslie J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LISA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dora S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MAry F.  |  First Impressions 
Clasificación:
5.0

Kim was a delight to work with. She was extremely friendly, knowledgeable and efficient.

taria p.  |  Overall Experience 
Clasificación:
5.0

So large! Can't imagine one could not find a storage unit.

Patricia W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Virginia B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter M.  |  Overall Experience 
Clasificación:
5.0

Staff were friendly and very helpful. Was a very good experience.

Darius M.  |  First Impressions 
Clasificación:
5.0

Outstanding customer service.

Andre T.  |  Overall Experience 
Clasificación:
5.0

For the past two years this location has been nothing but nice and kind to me. I never had a problem nor encountered any negative vibe from any person at that location as well. Keep up the good work and thank you

Ayeisha S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina B.  |  First Impressions 
Clasificación:
5.0

Kimberly was very helpyamd efficient

Craig K.  |  First Impressions 
Clasificación:
5.0

The entire staff was helpful and pleasant.

Belinda W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda T.  |  Overall Experience 
Clasificación:
4.0

Tha alarm that went off was way too loud and annoying every time I was in there

John W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Belinda W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gustavo M.  |  Overall Experience 
Clasificación:
3.0

My unit leaked. I reported it by phone months ago. They assured me it would be taken care of. When I went back to the storage unit yesterday the leak was still there and my belonging Now had mold and water stains and furniture was damaged. Ended up putting it all in the donate section ( mattress and box spring, fabric lawn chairs and a old wooden desk). Water damage and mold. Awful. Maintain your roof better. I stored these thing for over two years at 180.70 a month and I lost it all. Wasted my money for what?? Very disappointing

cheryl j.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brett S.  |  First Impressions 
Clasificación:
5.0

Judy was very helpful

Stephen V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Virginia B.  |  First Impressions 
Clasificación:
5.0

Clean, super maintain, helpful,

Virginia B.  |  Overall Experience 
Clasificación:
5.0

Could really use 24 hour access but not able to pay extra charge .... ALL your employees are great ! And I am thoroughly happy with Uhaul. Being a perfectionist, that's not easy for any company to do ! 

JANE F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelby M.  |  Overall Experience 
Clasificación:
5.0

The help and understanding l received from Courtney Ritz was outstanding. I was already impressed with Uhaul's service and operation as a whole but l am now yours forever  !!

Jane F.  |  Overall Experience 
Clasificación:
5.0

Awesome

Steven B.  |  Overall Experience 
Clasificación:
2.0

The security card Iwas given would not unlock and set off alarms. Staff including manager were going to call and reset it. Did not work tonight at after hours. Being charged for a unit I have no access to

Patricia B.  |  First Impressions 
Clasificación:
3.0

Waited in line for over 30 min just to get the storage unit that was already reserved. Facility is nice but WAY overpriced. Will never use again.

lauren g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlon J.  |  First Impressions 
Clasificación:
5.0

Courtney was was very friendly, helpful, informative & accommodating. She went above & beyond to inform me of storage solutions for what I needed, thank you much!

Dave D.  |  First Impressions 
Clasificación:
4.0

My only concern was that the U-Haul staff were not wearing masks while waiting on customers. Luckily my son and I did have our masks. Otherwise, they were extremely helpful.

Gwendolyn W M.  |  First Impressions 
Clasificación:
5.0

Our 6th time renting. Great place. Convenient and secure. I am sure we will be back.

Martha Kay K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane M.  |  Online Move In 
Clasificación:
1.0

El cliente no dejó un comentario.

Sherry M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David S.  |  Overall Experience 
Clasificación:
1.0

Garbage company.

Lisa I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Samirah p.  |  Overall Experience 
Clasificación:
5.0

All staff was friendly, kind, helpful ,patient.

MArtha B.  |  First Impressions 
Clasificación:
4.0

I would recommend they get their own insurance, which U Haul requires. At first, I had the U Haul insurance. There was a roof leak and a bunch of my stuff got ruined. This was on a Sunday.. When I tried to make a claim with RepWest, U Haul's insurance carrier, they would not pay me because there were no photos of the damage. At the time of the damage, when I went to the clerk in the office, she didn't know what to do and suggested I wait and speak with the manager the following day--he didn't know what to do either. If you require insurance, you should do your job when there is a loss.

DEBORAH M.  |  Overall Experience 
Clasificación:
5.0

Never any problems. You also kept the monthly fee close to the original price.

JAY B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

james f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL V.  |  Overall Experience 
Clasificación:
4.0

It took longer than I expected waiting for get finished with all the information you needed.

Judy H.  |  First Impressions 
Clasificación:
5.0

Great service! Thank you.

Fred P.  |  First Impressions 
Clasificación:
1.0

If I could give less than 0 stars I would, absolutely horrible customer service. I have called 3 times and still have no response, I keep getting told the manager will call me. I rented the storage unit 2 weeks ago, I'm already having major issues since day 1. I called for the 3rd time today, the customer service representative laughed at me. I find that extremely unprofessional, I am not sure what they look for in the employees. During these uncertain times, with unemployment being so high I am sure there are better applicants to hire. Supposedly the calls are recorded so I would really hope they would review the call and make it a coaching opportunity. I am still waiting for the general manager Todd Rarick to contact me. I work in financial sales, and understand the value of great customer service which this company lacks. I would never recommend anyone to rent from this facility. This has truly been a disaster. I rather pay more money and rent somewhere else.

Leianne E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly A.  |  First Impressions 
Clasificación:
3.0

This was my sister's storage. There were a lot of things I needed to throw away. They told me it was going to cost me $10 to throw that stuff away. Ok. Acceptable. Then they told me I had to bag it up! Ok, still acceptable. THEN they told me it was going to cost me $10 PER BAG!! UNACCEPTABLE! That was the only thing I didn't like! I got rid of the storage unit simply because I don't need it. I'm going to be throwing away a lot of it. I have to do it at home.

Duke S.  |  Overall Experience 
Clasificación:
5.0

Process to rent storage space was simple. Management and staff were accessible and pleasant. Gracias.

Otis H.  |  Overall Experience 
Clasificación:
5.0

N/a

LEIGH A.  |  Overall Experience 
Clasificación:
5.0

Amanda was amazing to work with. Lots of different options to select from and a very large and clean space.

Jeromy W.  |  First Impressions 
Clasificación:
1.0

The reason I am leaving poor feedback is even after I spent $$$ for doing a move from MI to FL using Uhaul equipment I was FORCED into renting a storage. Not right to treat repeat customers like this.

Jessica A.  |  Overall Experience 
Clasificación:
5.0

Loves experience especially climate control

JACQUALINE H.  |  Overall Experience 
Clasificación:
5.0

Questions were always answered. Transactions were always quick and painless.

Jennifer R.  |  Overall Experience 
Clasificación:
5.0

Everything was satisfactory

KENNETH K.  |  Overall Experience 
Clasificación:
5.0

Every thing was perfect!! Excellent service and staff! Thanks!!

Osvaldo O.  |  Overall Experience 
Clasificación:
4.0

Overall felt the storage was secure and the employees ready to assist.

Tim H.  |  Overall Experience 
Clasificación:
5.0

So pleased with this facility. Everything was clean and secure. Will use again if ever needed,.

DARLENE H.  |  Overall Experience 
Clasificación:
4.0

The check in/out process was not fully explained, so I set off the alarm multiple times and I was not able to get in after hours until another customer explained how to do it.

Jason F.  |  Overall Experience 
Clasificación:
4.0

Good customer service. Efficient check in.

Jason F.  |  First Impressions 
Clasificación:
1.0

The storage manager was very rude and unprofessional

BOBBIE W.  |  Overall Experience 
Clasificación:
5.0

Most fabulous employees! Have used this location 10 times or more and will be back. Professionalism always. Gracias.

DONNA B.  |  Overall Experience 
Clasificación:
4.0

front desk person was very helpful and verynice. When I came back to move things in, there was only one "raised" unloading dock available. A motorcycle was parked in one unloading dock; frustrating!

Tim w.  |  First Impressions 
Clasificación:
4.0

¡Gracias!

lee s.  |  First Impressions 
Clasificación:
1.0

CONFIRMED reservation not honored. "Express Check-In over 1/2 hr. Offered unit with stair access ONLY. Doesn't work for 70 yr old woman. Just didn't care. GM refused call. Cried all night.

Cozee S.  |  First Impressions 
Clasificación:
2.0

Storage is too expensive, no elevator to second level, very poor lighting. Local competitor is half the price, for a larger and taller space, with better lighting, and two elevators. Good bye!

Peter L.  |  Overall Experience 
Clasificación:
5.0

excellent customer service

Jim H.  |  Overall Experience 
Clasificación:
4.0

Stored our R/V for over a year, sorry to see you getting out of the rv/boat storage business. Thanks for the past year,good luck with your future plans.

Ronald B.  |  Overall Experience 
Clasificación:
5.0

Great.

Willa E.  |  Overall Experience 
Clasificación:
5.0

Gracias

Donald T.  |  Overall Experience 
Clasificación:
5.0

I had my storage unit for three years. It was affordable, clean, and convenient to where I was living. My monthly payment was automatically paid using the credit card I gave them.

ELAINE T.  |  Overall Experience 
Clasificación:
4.0

Counter person was great

ROBERT M.  |  Overall Experience 
Clasificación:
5.0

Only negative is the 7pm close for a regular customer. Not worth paying more for extended hours but maybe regular rate could be 8pm. Otherwise everything great.

Patrick B.  |  Overall Experience 
Clasificación:
4.0

All good

Reed T.  |  Overall Experience 
Clasificación:
4.0

Appreciate the cleanliness of the facility

Anthony F.  |  Overall Experience 
Clasificación:
1.0

It felt like I was in hades even in the winter because there’s no air flow and no lighting in the storage units and the fact that your temperature was set on 80 degrees year round.

TAFFY W.  |  Overall Experience 
Clasificación:
5.0

It was a lightning strike that kind of made it so access was I'm available during the after hours for a couple weeks of the than that it was great

Fritz S.  |  Overall Experience 
Clasificación:
5.0

Very easy to sign up. Great service!

Linda L.  |  First Impressions 
Clasificación:
5.0

Only thing I would recommend is that the Bay door for u-box's only be indicated on outside bay doors so when backing in for picking up or dropping off things for pick-up workers don't close bay door y

Jill G.  |  Overall Experience 
Clasificación:
5.0

Super convenient!! All the employees were very nice and helpful. This is a one stop shop for all things needed to move, including storage! So impressed by this major company.

Miguel R.  |  First Impressions 
Clasificación:
5.0

Extremely helpful (esp. Assistant manager Christopher). Accommodating with our move and getting us the access and everything we needed. Highly recommend.

Amy E.  |  First Impressions 
Clasificación:
5.0

I am pleased with my experience thank you

Donald T.  |  First Impressions 
Clasificación:
5.0

A great experience. Lacey and the rest of the staff truly understand what customer care is.

Jeffrey S.  |  First Impressions 
Clasificación:
5.0

My entire experience was perfect. Everything was explained to me in detail and everyone I spoke with was extremely professional.

Himaiya L.  |  First Impressions 
Clasificación:
5.0

Everyone was very knowledgeable as well as very polite

Gerald A.  |  First Impressions 
Clasificación:
5.0

Easy transaction great customer service! Not to mention the great prices they have.

Melissa D.  |  First Impressions 
Clasificación:
4.0

The manager of this site was excellent. She was attentive and understanding to my situation. I did appreciate the service provided

Joseph Peter G.  |  First Impressions 
Clasificación:
5.0

It was a fast and easy experience. I couldn't be happier

John H.  |  First Impressions 
Clasificación:
5.0

Natanael was extremely helpful both when we visited to see the units as well as when we came back to rent. Great customer service@

Jonathan R.  |  First Impressions 
Clasificación:
5.0

Judith is a GREAT employee. So friendly, thoughtful.

anne n.  |  First Impressions 
Clasificación:
5.0

Samantha was a great help. The process was quick and easy.

Jennifer R.  |  First Impressions 
Clasificación:
5.0

the young woman sales associate who assisted me did a great job

Richard F.  |  First Impressions 
Clasificación:
5.0

The Yung girl at the desk was very polite and respectful she did a wonderful job

craig d.  |  First Impressions 
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