Comentarios de los clientes para U-Haul Moving & Storage at Gandy Blvd

employee who waited on me was very helpful. & informative

Professional and easy. Friendly and clean

The guy that worked with me was the most professional person! I was standing in line and he was giving updates on my rental, while helping a very nice elderly lady. I don't know if it's training or just his general kindness, but I will be using Uhaul moving forward for all storage and moving situations, because of him!

Arrived 6am and my access card would not let me in. Manager arrived late, and still would not unlock unit 3 door to get my car in to load a few things in my car. Arrived another time at 7am and unit door 3 would not open, broke but no note stating so. Both times created extra steps and time I couldn't afford to waste.

Very friendly and helpful that why I came back again to rent a space

Kimberly was very helpful and great customer service

Tech did not correctly attach trailer. He did not secure the hitch to the ball receiver. We almost had a 3 car accident when the trailer jumped the ball and the trailer went sideways... This serious omission could have cost us all serious money if I could not have controlled the situation in damages and possible personal injury. If you are going to force the staff to attach to vehicle and take that liability on you should increase your "basic" training. Ultimately, we got lucky.

I would have left 5 Stars. The reason I didn't because I was asked if needed insurance and I said No. however, the box was pre-checked to accept and move on with the rental agreement form. I feel that I was cheated out of $14.00 dollars for insurance I didn't need. When I called to dispute the charge, I was told there is nothing they can do about it. Improve your service by changing your rental agreement to reflect the choice of the customer. Do not pre-check any of the boxes to trick the customer into accepting services they don't need.

Kimberly Sullivan... is by far the BEST asset to your facility. PLEASE let her know. The most traumatic experience of my life was so much better with her support. THANK YOU KIMBERLY!!!

This is a Well-oiled operation. Fast, easy, and professional.

Absolutely great staff and customer service. Miss Judy was extremely helpful as well as the other lady with her. The outdoor lady/dispatcher was also very helpful and professional. This location is similar to ybor office in service. Other locations, take notes.

William was very helpful in making my reservation. Everyone was friendly and helpful.

Thank you so much for you amazing team, and yours service!

On first look everything was fine, on second inspection while moving there was a ton of food trash and cigarettes under and behind the seats. The condition of the engine is horrible on the truck I rented. It was basically screaming at me every time I pushed the gas. I think this truck should be taken to a shop and looked at because it was spotty at best.

Make sure the customers are aware that if they are a little past the six hours which I was, they would be charged For an additional full day of rental. I had the truck returned that same evening and they charged me for two days rental when I had it for eight hours. Very disappointed.

Thanks.

Review mirror adjustments

The two guys were the best! Thank you

I was charged 20.00 fee for after hours drop off because the app would not access my location. I did bring it back clean and with more fuel than I took it out with brought back early. But because the app wouldn't display my location I was charged a convenience fee .I called right as they opened and I was already charged out

The overhead bunk had a leak in it so some of our boxes got wet over night.

Guy at counter was very good.

The staff was exceptional very helpful and always available when I needed them.

Great service. Todd was the manager at the Gandy blvd when we start using U-haul services for our business. He made it very easy for us to start our service at the beginning and continue through the two or more years we where there. We will continue to use other products U-haul offer.

I rented from you guys for about 7 days you charged my card already on top of that I got a bill for $581. The gas was returned more than what the contract stated and the mileage was off as well. Another thing i was told was that since i left and didn't open the app on my phone when I returned the truck basically it was my fault and their was nothing they could do about the money now if their was anything wrong on their end. Whe. You check the vehicle in Their is a man that does it with you on his phone why that is not right that you cannot do anything about it once the vehicle's is checked back if theirs a mistake on your behalf. I was over charged fee's that were added on and I was unaware of when I rented the truck and when I did the check with the guy he didn't understand why I was bieng charged extra for gas I was told I would not be charged for the gas, when I get home i look at my reciept and I see I am bieng charged for the gas even when I was told I wouldn't so I called the corporate and spoke with a representative and told I would be contacted In a few days and then I called the location where I dropped it off and they said that I had to go back in and shop the contract I will be going in tomorrow. But I think it is a shame how at this time you are preying on people wheb we are bringing you business. Another thing I asked was what about the charges that I have on my account they add up to almost 400 already will I only bw charges 140 more? That doesn't make sense, and honestly my experience during the 7 days and how I was treated the day of the return was not what I would have expected from a company that works from state to state and at this store customer service needs to be worked on.

The company needs to do a better job of cleaning the vehicles after use. These vehicle are always filthy. We used wet wipes to wipe everything down when we got in the vehicle and they ended up brown. that is disgusting

Is this location for sale?

have been a customer multiple times over the years. I do appreciate that you will get good service and equipment from the members at the Gandy location. And actually I have had the same good service from more than one U-Haul location

William Saunders was our helper when we returned our truck and he was really great! Very personable and friendly!

We got in and out fairly quickly and they were very understanding when we ran a bit late. Great overall experience!

Great friendly service. I love this place!

More personnel working the checkout area. Waited in line 30 minutes to pick up keys for an online reserved vehicle.

Clean out loose debris from previous rentals.

Make sure the vehicle doesn't smell like someone smoked in it .

The Uhaul pickup truck was not clean. Even the windows were nasty

Very quick and easy drop-off process.

Everyone was very courteous and efficient. Thanks.

Always use this location

The staff at the Gandy Blvd location is always amazing and care about their customers

Everything was so well laid out for the equipment return that all we had to do was drive up. We were met at the car and someone disconnected the trailer. Very easy and no issues!

Friendly and helpful. No hassle. Thanks

The staff was very helpful and met our needs.

Courtney was very professional and easy to work with.

I'm not saying it wasn't already a fast pickup process, but if the truck and the key pickup were closer and ready to go, it would have been even easier and contactless. I did have to find the truck then go inside and ask about my key and they weren't sure where exactly it was. And then sent me outside to find someone and he brought me the key a couple minutes later. No complaints about how my experience went. Just could have improved efficiency.

Customer service was amazing in checking in & checking out! Trucks are a little run down, especially when you have to drive a distance.

Make sure you give me pads I paid for and did not get 😡

The trailer we rented leaked and a lot of our belongings were soaked upon arrival.

The truck leaked & our property was damaged!!!

I have been a customer since 2016, and I have always had great service, friendly staff, and good equipment.

I love renting storage units and moving trucks from this U Haul facility. They never disappoint. Great staff! They are very accommodating! Will always try them first!

All employees should understand the basics of driving the trucks so that customers can pull out of the parking lot. Managers should clearly let their employees know a van has to be in M2 drive mode or it won't go above 30. The typical person who doesn't regularly drive vans/trucks won't know this. The employees on that day didn't know it either. By the 3rd truck and 45 min late to my destination “I” figured it out around 4 miles from the location while simply fiddling in frustration that I couldn't get above 30 mph. It was no fault of the young workers and all fault to management who must've poorly trained them. This was a basic flick of a button that should be clearly explained to a customer. They kept sticking me in new vehicles so clearly they didn't know of it either.

Honestly, I can't conceive of anything y'all could do in addition or better ... I'm extremely thrilled with the service and over-joyed by the performance of the U-Box, U-Haul staff on both ends (Tampa and San Antonio)! My experience with U-Haul has been SUCH A HUGE and vast improvement over that with PODS for which I can't thank you enough!

introduce you to the use of the truck, driving modes, ramp, etc.

Both locations were professional and went above and beyond to ensure efficient and good service.

Merry Christmas

Wow! Amazing service by William

Your 5 x 8 open trailer is not 5' wide. It is only 52" inside. This is false advertising. Fix it and be honest...call it 4 x 8.

Take some time to lubricate roll up door rollers, hinges on doors and sweep them out.

Nothing you guys were AWESOME!! Smoothest experience ever with Uhaul!!

Great customer service from everyone from Center Manager through to "trailer guys". Fantastic

Kim was a delight to work with. She was extremely friendly, knowledgeable and efficient.

So large! Can't imagine one could not find a storage unit.

Staff were friendly and very helpful. Was a very good experience.

Outstanding customer service.

For the past two years this location has been nothing but nice and kind to me. I never had a problem nor encountered any negative vibe from any person at that location as well. Keep up the good work and thank you

Kimberly was very helpyamd efficient

The entire staff was helpful and pleasant.

Tha alarm that went off was way too loud and annoying every time I was in there

My unit leaked. I reported it by phone months ago. They assured me it would be taken care of. When I went back to the storage unit yesterday the leak was still there and my belonging Now had mold and water stains and furniture was damaged. Ended up putting it all in the donate section ( mattress and box spring, fabric lawn chairs and a old wooden desk). Water damage and mold. Awful. Maintain your roof better. I stored these thing for over two years at 180.70 a month and I lost it all. Wasted my money for what?? Very disappointing

Judy was very helpful

Clean, super maintain, helpful,

Could really use 24 hour access but not able to pay extra charge .... ALL your employees are great ! And I am thoroughly happy with Uhaul. Being a perfectionist, that's not easy for any company to do ! 😁

The help and understanding l received from Courtney Ritz was outstanding. I was already impressed with Uhaul's service and operation as a whole but l am now yours forever 💖 !!

Awesome

The security card Iwas given would not unlock and set off alarms. Staff including manager were going to call and reset it. Did not work tonight at after hours. Being charged for a unit I have no access to

Waited in line for over 30 min just to get the storage unit that was already reserved. Facility is nice but WAY overpriced. Will never use again.

Courtney was was very friendly, helpful, informative & accommodating. She went above & beyond to inform me of storage solutions for what I needed, thank you much!

My only concern was that the U-Haul staff were not wearing masks while waiting on customers. Luckily my son and I did have our masks. Otherwise, they were extremely helpful.

Our 6th time renting. Great place. Convenient and secure. I am sure we will be back.

Garbage company.

All staff was friendly, kind, helpful ,patient.

I would recommend they get their own insurance, which U Haul requires. At first, I had the U Haul insurance. There was a roof leak and a bunch of my stuff got ruined. This was on a Sunday.. When I tried to make a claim with RepWest, U Haul's insurance carrier, they would not pay me because there were no photos of the damage. At the time of the damage, when I went to the clerk in the office, she didn't know what to do and suggested I wait and speak with the manager the following day--he didn't know what to do either. If you require insurance, you should do your job when there is a loss.

Never any problems. You also kept the monthly fee close to the original price.

It took longer than I expected waiting for get finished with all the information you needed.

Great service! Thank you.

If I could give less than 0 stars I would, absolutely horrible customer service. I have called 3 times and still have no response, I keep getting told the manager will call me. I rented the storage unit 2 weeks ago, I’m already having major issues since day 1. I called for the 3rd time today, the customer service representative laughed at me. I find that extremely unprofessional, I am not sure what they look for in the employees. During these uncertain times, with unemployment being so high I am sure there are better applicants to hire. Supposedly the calls are recorded so I would really hope they would review the call and make it a coaching opportunity. I am still waiting for the general manager Todd Rarick to contact me. I work in financial sales, and understand the value of great customer service which this company lacks. I would never recommend anyone to rent from this facility. This has truly been a disaster. I rather pay more money and rent somewhere else.

This was my sister’s storage. There were a lot of things I needed to throw away. They told me it was going to cost me $10 to throw that stuff away. Ok. Acceptable. Then they told me I had to bag it up! Ok, still acceptable. THEN they told me it was going to cost me $10 PER BAG!! UNACCEPTABLE! That was the only thing I didn’t like! I got rid of the storage unit simply because I don’t need it. I’m going to be throwing away a lot of it. I have to do it at home.

Process to rent storage space was simple. Management and staff were accessible and pleasant. Thank you.

N/a

Amanda was amazing to work with. Lots of different options to select from and a very large and clean space.

The reason I am leaving poor feedback is even after I spent $$$ for doing a move from MI to FL using Uhaul equipment I was FORCED into renting a storage. Not right to treat repeat customers like this.

Loves experience especially climate control

Questions were always answered. Transactions were always quick and painless.

Everything was satisfactory

Every thing was perfect!! Excellent service and staff! Thanks!!

Overall felt the storage was secure and the employees ready to assist.

So pleased with this facility. Everything was clean and secure. Will use again if ever needed,.

The check in/out process was not fully explained, so I set off the alarm multiple times and I was not able to get in after hours until another customer explained how to do it.

Good customer service. Efficient check in.

The storage manager was very rude and unprofessional

Most fabulous employees! Have used this location 10 times or more and will be back. Professionalism always. Thank you.

front desk person was very helpful and verynice. When I came back to move things in, there was only one “raised” unloading dock available. A motorcycle was parked in one unloading dock; frustrating!

Thank you!

CONFIRMED reservation not honored. "Express Check-In over 1/2 hr. Offered unit with stair access ONLY. Doesn't work for 70 yr old woman. Just didn't care. GM refused call. Cried all night.

Storage is too expensive, no elevator to second level, very poor lighting. Local competitor is half the price, for a larger and taller space, with better lighting, and two elevators. Good bye!

excellent customer service

Stored our R/V for over a year, sorry to see you getting out of the rv/boat storage business. Thanks for the past year,good luck with your future plans.

Great.

Thank you

I had my storage unit for three years. It was affordable, clean, and convenient to where I was living. My monthly payment was automatically paid using the credit card I gave them.

Counter person was great

Only negative is the 7pm close for a regular customer. Not worth paying more for extended hours but maybe regular rate could be 8pm. Otherwise everything great.

All good

Appreciate the cleanliness of the facility

It felt like I was in hades even in the winter because there’s no air flow and no lighting in the storage units and the fact that your temperature was set on 80 degrees year round.

It was a lightning strike that kind of made it so access was I'm available during the after hours for a couple weeks of the than that it was great

Very easy to sign up. Great service!

Only thing I would recommend is that the Bay door for u-box's only be indicated on outside bay doors so when backing in for picking up or dropping off things for pick-up workers don't close bay door y

Super convenient!! All the employees were very nice and helpful. This is a one stop shop for all things needed to move, including storage! So impressed by this major company.

Lacey was phenomenal, she understood the time constraints I was under and did everything she could to help me and my family. The rest of the staff was great i will recommend your business to everyone.

Extremely helpful (esp. Assistant manager Christopher). Accommodating with our move and getting us the access and everything we needed. Highly recommend.

Great employees

I am pleased with my experience thank you

My only concern was those that were not swiping their key to deactivate their units. So the alarm was constantly going off when someone opened their unit.

Busy business .. many customers .. prompt efficient service!

A great experience. Lacey and the rest of the staff truly understand what customer care is.

My entire experience was perfect. Everything was explained to me in detail and everyone I spoke with was extremely professional.

Great experience

Super clean and super secure! I will definitely recommend this facility to friends and colleagues! Thank you for 3 years of storage service!

Thank you!!!

Great experience from storage to ubox rentals.

Wonderful customer service!!

The Staff was very friendly and helpful. Showed professional services.

Didnt visit facility. Was very happy with both ends of my u box experience

The uhaul storage box service was excellent, convenient, and well priced for our budget. Thank you!

.

Everyone was very knowledgeable as well as very polite

Excellent 5*

I was very satisfied with the experience. The staff who helped me (Christopher and Samantha) were great, Storage Manager Lacey was awesome. See my Yelp review. Driving 1100 miles sucked. You didn’t.

Chris and everyone there were extremely helpful, considering that I returned twice feeling that I may not have rented a big enough space. They listened to me and showed me various options.

Easy transaction great customer service! Not to mention the great prices they have.

The manager of this site was excellent. She was attentive and understanding to my situation. I did appreciate the service provided

It was a fast and easy experience. I couldn't be happier

We had a unbox delivered. We did not come to the facility. Thanks to Amanda the order was cancelled because of Erroll being hospitalized

Outdoor staff unfriendly and parking lot had way too many trucks, trailers, etc. where it became hard to navigate. Not a lot of places to park to unload truck at unit.

I recently changed units due to my resident location. I noticed that the U-Haul climate controlled area is much hotter than my new climate controlled area. That is my only recommendation for change.

All is good.

Great team members, friendly service

Costumer service was awesome, storage and insult very. Convenient ,wouldn't change or recommend anything just perfect

Natanael was extremely helpful both when we visited to see the units as well as when we came back to rent. Great customer service@

The UHaul storage was clean and well maintained. Could use more docks in the back as it was always busy and had to wait frequently .

No additional comments

Judith is a GREAT employee. So friendly, thoughtful.

Very friendly and helpfull. Thank you very much Mr Natanael , Mrs Callie...

Good storage with climate control.

Lacy the staff that helped me was excellent in getting me registered and giving me the tour of the facility. I thought the storage unit was clean and ready to go. She conveniently placed me close

NA

I think over-all you provide a good product. I will come back when I return to the area.

Very helpful and effective. We’ll come to U Haul for next move. Thanks very much Mr Natanael Marquez and Miss Jean Baptist. Hai Pham

Samantha was a great help. The process was quick and easy.

the young woman sales associate who assisted me did a great job

Its was easy

When the moving service arrived to pick up the ubox, it was not ready and had to be pulled from the back while they waited.

The Yung girl at the desk was very polite and respectful she did a wonderful job

you need more customer service reps. Waited on line way too long. Glad you are busy, you need to hire more help.

Super helpful and courteous staff!

Everything was great!

Clean and secure

Positive experience at very reasonable prices. Pick up and delivery drivers were knowledgeable and pleasant. Will use again in the future if the need arises.

none

Staff were consistently knowledgeable, professional, pleasant and understanding of life challenges. I highly recommend the use of the Gandy Blvd, Tampa, FL location without reservation!

👍

All staff very professional.

Easy rental process and easy access to storage. Clean and climate controlled. Great price.

N/A

Price increase on an auto deduct account was too much.

Thank you

U-Haul experience was acceptable once I arrived, but not so when I made all the arrangements on line and by phone for my son to be the proxy on my way back to town.

Many new storage facilities have opened in and around the U-Haul location and at a much much lower cost. The U-Haul facility is old and dirty and very expensive and you just raised rates.

everything u-haul said they would do was on time. would use them again

Fantastic service could not be any happier.

Our U-Box was delivered and picked up again on time from friendly and helpful staff. We did not visit this facility. The box had a hole punched into the side of the box inroute and water stained boxes

Thanks for everything and thank you Tina for doing my storage reservation. I know she isn't around anymore but I want to thank her for everything and all the staff for the help to make it possible. 😊

Both our U-Box Delivery drivers were friendly and professional and gave us great customer service.

I rented 3 U-box in NYC to move to Sun City Center, Florida. All the facilities that I dealt with were clean, the staff was very accommodating, and I was happy with the personal service.

Service was good

Great staff - My Ubox was too low to the ground when hooked up to my Nissan Rogue. We decided to have it delivered to my home instead. They delivered in a timely manner and picked up the empty box.

Friendly staff ans very helpful.

We used U-Box containers that were shipped to, and delivered to us from this location. Our delivery driver was a pleasure to work with. Friendly, hard working and personable. No visit to facility.

U-Box delivery driver was awesome! Very patient and flexible. She deserves a raise!

My only complaints are with the call in center. Long wait times to speak with someone, then being transferred multiple times to speak with another person to arrange pickup of U Box.

With the exception the pod was 2 days late, all the rest of experience was great. I am retired, so it was not too inconvenient, but if I was working I probably would be upset.

Very good WorkeWorkers

I want to personally thank Arelis. She personally delivered the U box to our son's new condo in Northern Tampa on September 7th. She was extremely helpful, Pleasant, personable and professional.

Apparently you limit words. But your facility was awful from the beginning and I will never use uhaul again.

Storage boxes blocked access to the unit. Staff at this location not friendly or helpful.

Never had a problem at all. Awesome service!

Amanda and the other staff members were super friendly and helpful

I had several problems with the main customer service number and was very frustrated. The people at Gandy Blvd were awesome and absolutely trust them! Would use them again!

This facility has extremely poor customer service. Our U Box delivery driver arrived late and when we expressed our concerns to both her and the manager, they were rude and unhelpful.

Ubox made this moving experience the worst I’ve had in 23 years of military moves. No central communication. Call center after call center.

Absolutely horrible! On hold for over 1 hour. Delivery of boxes was almost 2 hours late from end of window with no one calling me. refund should be given. Totally unexceptable.

Staff were very friendly and helpful.

Easy return, very appreciated

Great facility and people to work with over the past six years.

The guys did a good job, were pleasant and helpful Thank you.

Everything, very, very nice... thanks, excellent staff.

I did everything online, never saw the facility.

Thank you for the excellent customer service.

One lady wasn't very friendly and told me the U-box wouldn't be ready... However, I called the number for the center earlier in the day and they told me I would be able to pick it up at 0930.

U-box units were perfect for my needs! Amanda who delivered and picked up the units was professional and friendly! Very happy with my experience! Would recommend to anyone looking to move!

No complaints

Great way to go. Very happy 😁

Amanda was extremely helpful and considerate when dropping off our UBox! She did and excellent job and definitely made the experience even better.

Great experience with the staff!!

When you have a manager who is lazy, and has poor customer service skills, what kind of model is that for his employees?

I could not say one negative thing about the team that I dealt with. In an unfortunate situation at a bad time in my life, the team showed nothing but professionalism, compassion and understanding.

Very dirty storage. The staff is lazy. Poor customer service.

Filthy dirty, horrible customer service! Went rob extra space storage

Very friendly and efficient staff

The costs changed frequently resulting in my finding another unit. As a customer for 4 years the value for the unit just was not worth staying

Very helpful staff. Good prices.

Install a keypad access at the gate. Get rid of the fob.

Staff knowledgeable and always ready to help. Facility secure, clean and pest free.

My 26 year old was yelled at and told to stop talking by Jamaican woman in office after we explained that we were on phone over 3 hrs trying to find out what’s going on, account wasn’t accepting zip

The only area I felt needed improvement was the wait time when I had a question. EVERY single time I had to stand in line it was a MINIMUM of 25 minutes. The staff was very friendly and capable.

Exactly what I would expect. Friendly, convenient and secure.

Thank you for everything.

Thank you u haul!

Want to commend Manager Maite for friendly and efficient service

Amanda S. did an excellent job in delivering and picking up the U-Box!!

Had an excellent experience