I will never use this location again!La Trina S. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Freedom Mall
Charlotte, NC 28208
(Across From Freedom Mall)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Scott D.
Exceeded expectationsdavid s. | Overall Experience
Very Professional and courteous. Thanks!!Scott D.
Above expectationsDavid S.
El cliente no dejó un comentario.freda b. | First Impressions
El cliente no dejó un comentario.ERMA C.
El cliente no dejó un comentario.DONNA D.
El cliente no dejó un comentario.Christopher H.
El cliente no dejó un comentario.ladonnis t. | First Impressions
El cliente no dejó un comentario.Mattie M. | First Impressions
Truck was very dirty and the app was horrible. Otherwise, the lady who helped me was great and the location was nice in general also.Joel M.
Extraordinario servicio al clienteRaymond S.
El cliente no dejó un comentario.Mitchell C.
I really appreciate the customer service I received. I didn't pre-order a truck because it was an emergency move, but the employee searched hard to find a truck for us. I shall never forget his concern for us. Will highly recommend this location to any and everyone.SANDRA C.
El cliente no dejó un comentario.Freddie M.
This was a easy and professional transaction. Great picking up and returningLEON B.
El cliente no dejó un comentario.Ladonnis T.
El cliente no dejó un comentario.WILLIAM W.
El cliente no dejó un comentario.Lawrence G.
El cliente no dejó un comentario.Joseph Z.
El cliente no dejó un comentario.dorothy s. | Overall Experience
I have rented UHaul trucks for the last 12 years from many different locations and this truck was the worst one I have ever rented. The windshield was dirty, it had a bad odor in the cab, there was a pair of hand trucks and blanket bag fastened to the back wall that they would not remove which took up some of the space in the back. The engine was running rough. If this is the only location that has a truck available the next time I need one, I will go to Enterprise or Ryder.WILLIAM S.
El cliente no dejó un comentario.Dex J. | Overall Experience
El cliente no dejó un comentario.DECARLOS B.
El cliente no dejó un comentario.KARLA C.
Everything was satisfactory to my need's. I would recommend U haul to any one I know for moving.CHARLESE R.
El cliente no dejó un comentario.GEORGE M.
The door was locked when I arrived, but to be fair it was just after the store opening hours.SAMUEL R.
Great service and staffCharles B.
Great customer service!TRAVIS B.
Convenient and good facilitydavid s. | First Impressions
Great customer servicesCHRISTOPHER H.
El cliente no dejó un comentario.JonMichael M.
El cliente no dejó un comentario.MICHAEL P.
El cliente no dejó un comentario.TAWANYA B.
I have rented serval times and have an account. It is a pain to wait and get someone to call my friend for final approvalWanda G.
I rent from this location on average 2x per week. I own a cabinetry company and my shop is about 200 yards from this Uhaul store. Lester and his crew are absolutely awesome! They are all very service oriented, extremely cordial and on the ball all the time! The equipment is always in very good working order (and very clean.) This is a model location for Uhaul as far as I'm concerned. Ben Manning firstname.lastname@example.org 704-774-9649Benjamin M.
My unit and the hall way had lots of roaches i had to buy some expensive roach spray to keep them out of my unit. Other than that the staff was more than delightful.Shameika J. | Overall Experience
El cliente no dejó un comentario.KEVIN P.
El cliente no dejó un comentario.Lynette B. | First Impressions
The hole staff were very helpful and nice thank you so much.Lynette B.
El cliente no dejó un comentario.WILLIAM R.
Was over charge for mileage.CARMEN M.
Great value and nice facilitiesGlenna A. | Overall Experience
El cliente no dejó un comentario.Ronald C.
El cliente no dejó un comentario.WILLIAM C.
The location wasn't the problem. UHaul practices are the problem. I won't use again.James M.
Good people and niceRICKY U.
El cliente no dejó un comentario.Tim B.
Employees bent over backward to serve me!CHARLES B.
El cliente no dejó un comentario.RALPH K.
El cliente no dejó un comentario.DESHONE J.
El cliente no dejó un comentario.GARY W.
El cliente no dejó un comentario.Zelda H. | Overall Experience
El cliente no dejó un comentario.LINDA T G. | First Impressions
El cliente no dejó un comentario.james B.
El cliente no dejó un comentario.THANH H.
El cliente no dejó un comentario.MICHELLE G.
Lester and ALL his crew are The BEST! I've been a loyal weekly customer for almost 2yrs and it's always a positive experience!GARY M.
El cliente no dejó un comentario.DEIA E. | Overall Experience
Extraordinario servicio al clientequandella W.
El cliente no dejó un comentario.TONYA D.
El cliente no dejó un comentario.JENNIE M.
The manager lie about the gas, I only drove the truck for 13 miles and he said that I used a 1/4 of a tank of gas. So that said to me that the truck doesn't get 15 miles. I will not go back there any more!!ROBERT F.
El cliente no dejó un comentario.Tina T. | First Impressions
El cliente no dejó un comentario.THOMAS M.
Good ServiceKyle S.
A customer was giving the employees a bit of a hard time and the employees responded by offering coffee and explaining â€œyou're only getting good customer service here ðŸ˜‰â€ The customer smiles and the whole atmosphere shifts to good vibes!!!Shawyna H.
El cliente no dejó un comentario.Desmin M.
I rent U-Haul trucks and trailers 2x per week from this location. I own a cabinetry company and our shop is 200 yards away. Lester and his crew are second to none in terms of customer service and equipment upkeep. All of the employees there are as friendly as could be and I am thankful for all of them! - Ben Manning Maple Hill Woodworks, LLCBenjamin M.
I just want to thank you for handling everything right! Again thank you so much, job was helt right and again handed right!!! Thank you guys and girl's done it you guys handed it right!! Love you guys and girl's ALL RIGHT WOULD recommend. You too any to anyone because of your/ were the BESTarthur F.
El cliente no dejó un comentario.SHERRI DENISE S.
I haven't rented from UHaul in a while. The online research, reservation and check-in / check-out experience were GREAT!Raleigh C.
El cliente no dejó un comentario.TASHAUNA S.
El cliente no dejó un comentario.NORMAN H. | First Impressions
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Dian H.
El cliente no dejó un comentario.VERNON M. | First Impressions
El cliente no dejó un comentario.RYLEE L. | Overall Experience
Good serviseRENE R.
Huge facility with lot's of storage space and rental trucks. Close to hwy 85 and Billy Graham Expresswaythomas b. | Overall Experience
Dandrea was amazing to work with. She really knew her stuff, worked quickly, and was incredibly helpful.Kyle M.
El cliente no dejó un comentario.THOMAS B.
El cliente no dejó un comentario.RUSSELL S.
Lester and his staff are always very helpfulTROY G.
El cliente no dejó un comentario.WILLIAM L.
I am grateful for this service, it made my relocation work.BRIDGET H. | Overall Experience
El cliente no dejó un comentario.ERICA Y. | Overall Experience
El cliente no dejó un comentario.PRISCILLA J.
El cliente no dejó un comentario.Beth F. | First Impressions
Excelente camiones y el personal muy amablesEDGARDO M. | First Impressions
El cliente no dejó un comentario.SERNE C.
From phone service to in person service the staff was great! Very informative & politeAlexis T.
El cliente no dejó un comentario.Erica G.
First of all, the truck I rented cab was not cleaned. When, I brought this to Mr. Lester's attention while he was parking another truck. He did apologize and offered a explanation. He discarded the potato chip, plastic bag and remaining items. However, when I left and began traveling. The truck's transmission drove rough meaning it didn't shift into a higher gear until it idled high. Which made the drive rough. Also, I noticed something else was underneath the seat. When, I looked it was a crack pipe, bloody napkin and other items. I called and spoke with Ms. Hoke. I hope I said her name right. She asked me if I was in the area and if I was to bring the truck back. I did return and Mr. Lester came and apologized again and removed all the items and cleaned and disinfected the inside the driver side of the cab. I though, I was getting another truck. But, nooo. So, Mr. Lester stated he would give me 50 dollars back on my authorization or something like that. He said separately from the rental. When I returned the truck I did not see the 50 dollar return. So, this has been a disappointment all the way around. I received a nasty, rough riding truck and was lied to. That leaves you feeling like smoke has been blown up your; you know whatâ€¦I think, I need to reevaluate where I spend my money.STEPHANIE J.
The manager and help were excellent, helpful and patientGloria W. | Overall Experience
El cliente no dejó un comentario.MATTIE F.
El cliente no dejó un comentario.Robert B.
Hard working, friendly teamLYNDON G.
El cliente no dejó un comentario.DAVID W.
Excellent customer skills. Very knowledgeable and considerate of you.JUDITH G.
El cliente no dejó un comentario.JAMES J.
Just following up on cost for the rental, ridiculously expensive. Thank you, service at both locations was excellent.Alvin B.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.Shelly G.
El cliente no dejó un comentario.KEVIN M.
Excellent customer serviceEDWARD F.
El cliente no dejó un comentario.PATRICK M.
For seniors a step up.LINDA T.
Everyone was very professional and provided great serviceROMONA K.
Everything was great.MARK G.
Prompt service easy returnEDWARD F.
If there are no vans/ trucks to be rented at a location - don't allow people to create reservationsMICHAEL H.
El cliente no dejó un comentario.FERMAN B.
El cliente no dejó un comentario.KIMBALL W.
Add a stool for seniors.LINDA T.
they were busy but it was because they treated every customer like they were their only customer so, when it was my turn i got that great customer experience.THOMAS L.
El cliente no dejó un comentario.ROBERT J W.
The instructions were not clear about using the 24/7 share. It took way too long to pick up my truck. And the instructions were clear on the gas but I had no way of remembering where it was supposed to be upon return After having the truck for 2 days, I forgot the mark. And the 24/7 share is very new to me. Got a storage room and it was too small..coming from out of town I had to give some of my things away. This was the most difficult time I've ever had with Uhaul.LARONDA R. | First Impressions
El cliente no dejó un comentario.Jermaine M.
The staff was very helpful and accommodating.Adriana P.
El cliente no dejó un comentario.Shawnica J. | First Impressions
El cliente no dejó un comentario.JACQUELINE K.
El cliente no dejó un comentario.LaSondra G.
El cliente no dejó un comentario.PATRICIA B. | First Impressions
The young lady that helped me was amazing.Chris H. | First Impressions
El cliente no dejó un comentario.LINDA C. | First Impressions
The rates could be a little lower and with someone that has had the same two buildings for 3 years should get something taken off.Christopher W. | First Impressions
El cliente no dejó un comentario.La Trina S. | First Impressions
Staff went Above and beyond to make sure I was situated very satisfiedJamia R. | First Impressions
El cliente no dejó un comentario.janie c. | First Impressions
El cliente no dejó un comentario.Frances L. | First Impressions
El cliente no dejó un comentario.Alicia L. | First Impressions
Everyone has been very friendly at the same time maintaining true professionalism. I would recommend this location to all my friends and family.LINDA H. | First Impressions
The lady at the front desk was supper helpful and supper nice she was amazing thank youstephanie w. | First Impressions
I couldn't get in my storage because my card didn't work,l call to number the number on my card, but didn't get a answered, so I have to go home with the truck full load until you all open up the next day,iam still waiting.carolyn w. | First Impressions
Should always be able to let Customer service how many hours you need a truck and not for them to say you have 4 hours.ZADIAH J. | First Impressions
El cliente no dejó un comentario.Alexandria C. | First Impressions
Staff were very helpfulSamuel N. | First Impressions
El cliente no dejó un comentario.sheldon g. | First Impressions
El cliente no dejó un comentario.Viengkhay P. | First Impressions
GREAT JOBalisa s. | First Impressions
Having more than one person answering your phone call's would cut down on wait time.Shirley L. | First Impressions
I recommend you to all my friends!!ERICA Y. | First Impressions
Long hallways and only one entrance point! Not good when u have movers on the clock, the long hallways with only ONE entrance adds unnecessary time to moving inmarcus h. | First Impressions
Each person I came in contact spoke, was very professional and quick service with a smile.marjorie j. | First Impressions
Awesome staff, very helpful and politeRosalind H. | First Impressions
Dalanta was excellent in his providing a+ service as well as whole staff everyone is worth five stars.thanks from mr.peterson.,.😀👌Nakema P. | First Impressions
Very slow service and employee did not seem to know how to do anything and kept having to call someone else with questions.Jessica G. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!