Customer Reviews for U-Haul Moving & Storage at Freedom Mall

3,655 comentarios

1530 Ashley Rd   Charlotte, NC 28208
(Across From Freedom Mall)

(704) 399-2528

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(704) 399-2528

1530 Ashley Rd
Charlotte, NC 28208
(Across From Freedom Mall)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

As adults over the age of 50, we found the do-it-yourself with technology part of checking out the truck somewhat difficult and time consuming.

Laura B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zuri R. 
Clasificación:
5.0

GREAT JOB.

MARVIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashli S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elijah L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMMADTASKEEN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy G. 
Clasificación:
5.0

The associate was very pleasant and helpful

Camilla W. 
Clasificación:
5.0

I didn't like the fact of paying $1 per mile and didn't use that much mileage very very disappointing

LaTonya W. 
Clasificación:
4.0

Nothing to add I was charged for an extra day and the attendant knew that wasn't correct and he handled the situation in such a professional manner I recommend U Haul Ashley Road to all my friends!

Gretchen J. 
Clasificación:
5.0

I think you guys can put air fresheners in some of those of the cars is the car I got even though the car was inside it was very very clean but inside the odor from the inside was too much smoking and stuff so if you guys can add up a refresh now on those cars I think they to make your service way better thank you

AKWASI B. 
Clasificación:
5.0

Benjamin was Awesome, love him much

SHAMEKIA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

martha O. 
Clasificación:
4.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

The team was very nice and helpful. The process was very easy and fast

Stuart P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

akira C. 
Clasificación:
5.0

Everything was fine truck drove ok but the check engine light was on from the start but we had no problems

Keith J. 
Clasificación:
1.0

El cliente no dejó un comentario.

Curry E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adama T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matoya H. 
Clasificación:
5.0

At this location everything was fine, got there a customer was just finishing up, I was next gave my name they pulled up my reservation ten minutes after I was on the road with 26 footer clean truck......... great job guys.

Curt C. 
Clasificación:
5.0

Excellent service

Steven H. 
Clasificación:
5.0

Good deal

LAVERNE S. 
Clasificación:
1.0

El cliente no dejó un comentario.

hana H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory M. 
Clasificación:
5.0

Everything is perfect

Eugene F. 
Clasificación:
5.0

Great staff I will be back

RICKY U. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN P. 
Clasificación:
4.0

The online reservation process was not at all customer friendly. I did not understand that I had to pick up the van no later than 15 minutes after the reservation time. I don't know if I just missed this information or if it was not well communicated but I assumed I was paying for the van from the start of my reservation time (since I pre-checked in). The person who called me was able to find me another van but then when I went to the location, the costs were different than what I had from online because the reservation had been changed without my knowledge. It was very difficult to get a clear answer on what the differences were.

David F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Justin H. 
Clasificación:
4.0

Let customer know ahead of time equipment isn't available. Booked ahead of time and still didn't get it

Shane P. 
Clasificación:
3.0

Person checking in vehicle charged for 16 gallons of gas even when contract said vehicle left on empty and would get $29 credit when brought back with 1/4 tank or higher. Another person caught the mistake. Check in person didn't go over the final details of the completed contract. Sent photo of 7/10ths of mile on van before leaving U-Haul still charged. Attention to detail of worker failing to post 100% accurate mileage. Too many new increases in prices to rent. $30 deposit? Insurance rate doubled. Charged $10/day for a dolly.

Carl C. 
Clasificación:
5.0

I would definitely recommend this place, they were very friendly, as soon as I dropped the truck off, they immediately starting cleaning and sanitizing it. I was very impressed how clean and organized inside the building was as well.

Barbara H. 
Clasificación:
5.0

Took me almost an hour to get the truck since the computer kept denying my bank card but I was allowed extra time to get moving so it all worked out and I thank you for helping my move be as less stressful during a stressful time.

Zabian S. 
Clasificación:
4.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

All went well. Each attendant I met while I was there was courteous and helpful.

Lyndon G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Talya G. 
Clasificación:
1.0

I was not told to do a check of the truck and was not told to check miles before leaving, so I didn't pay any attention to the miles on the truck before leaving property but I did reset the trip mileage upon entering the truck and drove the truck for 141.9 miles, I already paid for 100 miles so should've been charged for the extra 41.9, well I leave and get a emailed recite saying I drove the truck 189 miles so I was charged almost an additional $100 for an in town move, totaling $289, for a 24 hour 15ft truck rental when I rented the exact same truck when I moved last time and was charged a flat rate and only paid $80, so needless to say Uhaul will never get anymore of my money.

Kevin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

jimmie B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry P. 
Clasificación:
1.0

I reserved a unit online unit not wat they said didn’t even have a unit to give me had to miss work to find another storage cost me more money and I’m top of that had to put more gas in uhaul very unhappy customer

Shanita J.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

soumare T. 
Clasificación:
1.0

They need to Stop over charging people. I did not drive as many miles as they said. I drove about 30 miles in all and I'm being charged for 222. A hundred and 22 miles over. Ridiculous.

MONTRESSA B. 
Clasificación:
1.0

Stair climbing hand truck I rented didn't work on the stairs. Spent the first 40 minutes of my rental waiting on you guys to approve 2 references at 6 am that literally were asked no questions at all about me

Brandon O. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY H. 
Clasificación:
5.0

You did a great job, Thank You! Could not have asked for more!

titus G. 
Clasificación:
5.0

Installation was only about 40 minutes which was great. UHaul customer service, who coordinated this installation, was able to find a location convenient to me that could do the job. Thank you Lester and the gang!

PAUL S. 
Clasificación:
3.0

Now that Lester and his new crew has taken over it’s gotten better The young man I think it’s his assistant mgr is great also but 2 years ago I felt like I needed to take my permitted concealed and carry weapon with me the young lady threatened to beat me up she was relocated I called and complained but life is life I should have moved out sooner

Christy C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara K. 
Clasificación:
5.0

Great rental and availability!

KEVIN P. 
Clasificación:
2.0

They was a fight with a former employee involved at the location while I was there, a small child was in the fight with the adults. I was blocked in by police cars. I was traumatized, Im not miving in, cancelled my contract. Ghetto! Bad neighborhood. I would never store my stuff here after what I saw. It aint safe around there!

Angelique G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Darron F.  |  Overall Experience 
Clasificación:
2.0

I brought the truck with the gas I was required to put back on it and the person who checked it in was very frustrated and acted like he didn't like the job je was doing and said it wasn't where it was supposed to be I took pictures and I returned it above gas level

JOSE F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Lauren D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA A.  |  Overall Experience 
Clasificación:
5.0

N/a

yao T. 
Clasificación:
5.0

El cliente no dejó un comentario.

william H. 
Clasificación:
5.0

Everyone at this location is always very helpful. I've rented trucks trailers and units off and on and it's always been a good experience.

becky F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura E. 
Clasificación:
5.0

Great drop off, will use again

Wilma L. 
Clasificación:
4.0

Anything wrong

Samuel S.  |  Overall Experience 
Clasificación:
5.0

Thanks so much I appreciate.

brenda b.  |  Overall Experience 
Clasificación:
5.0

The gentleman whom ran the desk exceeded my expectations. He was customer focused and extremely helpful. Please give him an Award he clearly deserves it!

Ronnie R. 
Clasificación:
3.0

Be less ratchet.

Scottie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAKEE D. 
Clasificación:
5.0

Oh yeah! That location is alright. Never had issues and even the few I did have the manager took care of everything. Great company!!

Kevin P. 
Clasificación:
3.0

El cliente no dejó un comentario.

patricia J. 
Clasificación:
4.0

El cliente no dejó un comentario.

bresette h.  |  First Impressions 
Clasificación:
5.0

My movers left some items that I didn’t know about and Lester texted me to let me know and he put a lock on the unit for me until I could get back to pick up the items

Alicia L.  |  Overall Experience 
Clasificación:
3.0

This truck was pretty dirty. Windshield was filthy both inside and out to the extent that I'd consider it a hazard when driving toward the sun. At dropoff, had to wait for quite a while to have the vehicle checked in. I have rented here numerous times and have dealt with prior issues, mis-marked fuel, etc. At this point, I've given enough "tries" and although less convenient location-wise, I'll be looking for an alternative provider.

KEVIN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORRIE F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BASHEER A. 
Clasificación:
5.0

Benjamin was amazing and he deserves a raise/promotion! When the unit i reserved wasn't large enough he went out of his way to call another location to see if they had what i needed. I really enjoyed working with him!

COURTNEY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

arlette m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michelle w.  |  Overall Experience 
Clasificación:
4.0

For the most part the intake staff was usually courteous. The storage unit itself was very dark. I had to use my battery operated lighting or my phone. Otherwise the unit was clean and secure. I never saw any insects or rodents, which is an A+++. Thanks so much

ZADIAH J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David S.  |  First Impressions 
Clasificación:
5.0

The gentleman who helped me here was professional and efficient. He helped me back the auto transport trailer into the parking lot.

James P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Michael J. 
Clasificación:
5.0

Lester is the most helpful hardworking employee/Manager I have had the pleasure of meeting and being served by. Give that man a promotion and a raise. We had a small issue that he jumped on and resolved before it became a problem. I would highly recommend this Uhaul location to friends and family.

Robert H.  |  First Impressions 
Clasificación:
5.0

Nothing. I always use this location. They have a professional staff.

Blandena M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN P. 
Clasificación:
4.0

El cliente no dejó un comentario.

AMY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN F. 
Clasificación:
4.0

After swiping several of my cards due to tech difficulty was finally offered cash options.

TRINA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

lynn k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSLYN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
5.0

Extraordinario servicio al cliente

BENJAMIN R.  |  Overall Experience 
Clasificación:
5.0

Kathy was absolutely amazing! Every business needs someone like her to succeed and leave a lasting impressionz

MARIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicora C. 
Clasificación:
5.0

Very satisfied

CHRISTOPHER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamia R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shontae H.  |  First Impressions 
Clasificación:
2.0

Everything was great except a phone call I received about my payment. The lady on the voicemail was eating (very loudly). I could barely hear her request due to all the smacking and chewing in between her speaking. I have the voicemail for the owner/manger if they would like to hear it.

SHARIKA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shane G. 
Clasificación:
5.0

El cliente no dejó un comentario.

NIJAWON T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia B. 
Clasificación:
5.0

I will be coming back when I need to uhaul is the best place to get a truck and uhaul storage

Anne F.  |  First Impressions 
Clasificación:
5.0

The ladies at the front desk were very helpful and in great spirits. Made the whole experience simply fantastic!

Caitlyn H. 
Clasificación:
2.0

Only needed to walk in and grab the key and still had to wait over 30 minutes. After pulling off, had to waste miles to turn all the way back around and get the dollies that I paid to be included because my car is too small to fit them inside. Check in process online was super seamless, however the execution in person was extremely lacking.

AMBER D. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCINE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

EARTHA M.  |  Online Move In 
Clasificación:
5.0

Andrea Turner's enthusiasm and professional manner reflected well on this location. Employees such as her are rare. Outstanding customer service!!!

Garrick C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD M. 
Clasificación:
5.0

Friendly, helpful and courteous staff.

Gregory H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony W. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie F.  |  First Impressions 
Clasificación:
5.0

Everything was great. These folks do a great job and were very helpful. Thanks so much.

PAUL E. 
Clasificación:
1.0

I will never use this location again!

La Trina S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MILES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott D. 
Clasificación:
5.0

Exceeded expectations

david s.  |  Overall Experience 
Clasificación:
5.0

Very Professional and courteous. Thanks!!

Scott D. 
Clasificación:
5.0

Above expectations

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

freda b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ERMA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ladonnis t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mattie M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

dorothy s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dex J.  |  Overall Experience 
Clasificación:
5.0

Convenient and good facility

david s.  |  First Impressions 
Clasificación:
3.0

My unit and the hall way had lots of roaches i had to buy some expensive roach spray to keep them out of my unit. Other than that the staff was more than delightful.

Shameika J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynette B.  |  First Impressions 
Clasificación:
5.0

Great value and nice facilities

Glenna A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Zelda H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA T G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

DEIA E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tina T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NORMAN H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marian O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RYLEE L.  |  Overall Experience 
Clasificación:
5.0

Huge facility with lot's of storage space and rental trucks. Close to hwy 85 and Billy Graham Expressway

thomas b.  |  Overall Experience 
Clasificación:
5.0

I am grateful for this service, it made my relocation work.

BRIDGET H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICA Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth F.  |  First Impressions 
Clasificación:
5.0

Excelente camiones y el personal muy amables

EDGARDO M.  |  First Impressions 
Clasificación:
5.0

The manager and help were excellent, helpful and patient

Gloria W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shanaka A.  |  Overall Experience 
Clasificación:
3.0

When checking as I brought back the drunk the lady that was there wanted to over charge us there was another lady there working she had to step in and fix our problem

Alma P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

samuel F.  |  Overall Experience 
Clasificación:
3.0

The instructions were not clear about using the 24/7 share. It took way too long to pick up my truck. And the instructions were clear on the gas but I had no way of remembering where it was supposed to be upon return After having the truck for 2 days, I forgot the mark. And the 24/7 share is very new to me. Got a storage room and it was too small..coming from out of town I had to give some of my things away. This was the most difficult time I've ever had with Uhaul.

LARONDA R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawnica J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Heiddy R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA B.  |  First Impressions 
Clasificación:
5.0

The young lady that helped me was amazing.

Chris H.  |  First Impressions 
Clasificación:
5.0

This location was perfect and the staff gave excellent customer service!! They were helpful and polite. It was a wonderful experience. The manager lead by example as well. His customer service was excellent as well.

Lisa R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BETH M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dionte M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Monique G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B.  |  Overall Experience 
Clasificación:
5.0

Well maintained! And the staff was great and helpful

Shadarris T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shalicia H.  |  Overall Experience 
Clasificación:
3.0

The rates could be a little lower and with someone that has had the same two buildings for 3 years should get something taken off.

Christopher W.  |  First Impressions 
Clasificación:
5.0

Thank you all so much for your excellent customer service

tonda m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lenzo K.  |  Overall Experience 
Clasificación:
5.0

The storage fee was to high.But it was very convenient.

Delores M.  |  Overall Experience 
Clasificación:
5.0

Lester and Tyaira were great.

Christopher M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LEMESIA W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shanay B.  |  Overall Experience 
Clasificación:
5.0

Every one was very nice and pleasant. Very helpful. Thank you for your kindness and professionalism

tonda m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

eric p.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

La Trina S.  |  First Impressions 
Clasificación:
5.0

Staff went Above and beyond to make sure I was situated very satisfied

Jamia R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRITTANY E.  |  Overall Experience 
Clasificación:
5.0

Fue un muy buen servicio, buen storage muchas gracias ❤️

Yimarie M.  |  Overall Experience 
Clasificación:
4.0

All good... Convenient location..friendly staff... Which rates were a little lower for my budget.... Thnxs!

augustin v.  |  Overall Experience 
Clasificación:
3.0

After telling me they auction off my things in May and fact they waited until July contact me the day before they actually auction my things

Angela J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel R.  |  Overall Experience 
Clasificación:
5.0

The manager was great, very nice atmosphere and service

ALISON M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Donnate D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

janie c.  |  First Impressions 
Clasificación:
5.0

Everyone is nice and welcoming considering you're tired and worn out when you come in there and they treat everyone like customer service is their number one priority. I've been there multiple times within the last 3 years and I always get the same awesome experience!!

Terence R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Frances L.  |  First Impressions 
Clasificación:
4.0

Speed of check-in was slightly slow (5 in line and almost 20 min wait). Once at counter, process was friendly, convenient and well explained!

ROBERT L.  |  First Impressions 
Clasificación:
4.0

Uhaul staff was very helpful indeed....

ARNOLD T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia L.  |  First Impressions 
Clasificación:
5.0

Everyone has been very friendly at the same time maintaining true professionalism. I would recommend this location to all my friends and family.

LINDA H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tameka m.  |  Overall Experience 
Clasificación:
5.0

Thanks for your help when I needed it quick in and out service.

Delores M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaliyah J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony H.  |  Overall Experience 
Clasificación:
4.0

Really great staff!! Lester was awesome to work with! 🙂

D'Antionette G.  |  Overall Experience 
Clasificación:
5.0

Very great place to rent. Freedom drive Charlotte, NC. You get almost a full month late before they seize everything. Plenty of time to come up with ur rent plus late fee. They are amazing as long as you call and explain ur situation and keep them updated THEY WILL WORK WITH YOU. AMAZING PEOPLE!!!!

brandon s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DARREN S.  |  Overall Experience 
Clasificación:
5.0

Check in and out was wonderful. The team was very helpful and kind.

Kanisha H.  |  Overall Experience 
Clasificación:
5.0

The lady at the front desk was supper helpful and supper nice she was amazing thank you

stephanie w.  |  First Impressions 
Clasificación:
5.0

I couldn't get in my storage because my card didn't work,l call to number the number on my card, but didn't get a answered, so I have to go home with the truck full load until you all open up the next day,iam still waiting.

carolyn w.  |  First Impressions 
Clasificación:
4.0

Should always be able to let Customer service how many hours you need a truck and not for them to say you have 4 hours.

ZADIAH J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tameka m.  |  Overall Experience 
Clasificación:
5.0

Lester is an amazing man!

heather j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandria C.  |  First Impressions 
Clasificación:
3.0

All staff was very friendly

Melissa C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lecharles R.  |  Overall Experience 
Clasificación:
5.0

Staff were very helpful

Samuel N.  |  First Impressions 
Clasificación:
5.0

The customer service Rep. that helped me was Kathy and she has EXCELLENT CUSTOMER SERVICE SKILLS... she was kind, compassionate, knowledgeable, patient just to name a few. I would recommend that she receive an aware for her excellent customer service work. Honestly I believe she deserves a raise, It's hard to find someone like Kathy. She is a true gem and asset to the U-Haul franchise! Ms. Alice W.

Alice W.  |  First Impressions 
Clasificación:
5.0

Everyone was so friendly and accommodating. The facilities were always clean and easy to access.

Kaitlyn E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Isiah K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sheldon g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

gil e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael J.  |  Overall Experience 
Clasificación:
5.0

If I had to do it all over again this is where I will come back to. U-HAUL IS THE ONLY STORAGE I USE THANK YOU 曆 SYLVIA ABRAHAM 2/3/2021

Sylvia A.  |  Overall Experience 
Clasificación:
5.0

Lester is the best!!! Thank you

thalia w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patti H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jr s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Viengkhay P.  |  First Impressions 
Clasificación:
4.0

GREAT JOB

alisa c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cinderella G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JERMAINE D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlanda r.  |  Overall Experience 
Clasificación:
5.0

Lester is Awesome!

D'Antionette G.  |  First Impressions 
Clasificación:
5.0

Having more than one person answering your phone call's would cut down on wait time.

Shirley L.  |  First Impressions 
Clasificación:
5.0

Many thanks to Lester and his staff. Score: 100 I've used uhaul several times and I I've always been satisfied I tried one of your competitors and that was a mistake. U-haul will always be my home away from home. Keep up the good work. U-haul is AWESOME!

Beverly B.  |  Overall Experience 
Clasificación:
5.0

I had a Great experience with U-haul I will pass the word. And I will always use U-haul. Gracias

Dianna R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Angela R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lewis C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

robert w.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shondria F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyniesha Y.  |  First Impressions 
Clasificación:
5.0

I recommend you to all my friends!!

ERICA Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Darian B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Teyya G.  |  Overall Experience 
Clasificación:
5.0

I enjoyed my stay with U-Haul you guys are very professional and polite and I appreciate that I would recommend family and friends

Robert L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Myra S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LAKIESHA L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michelle s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Nadine S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

mary m.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SIERRA W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer A.  |  Overall Experience 
Clasificación:
5.0

Everything was top notch

JIM L.  |  Overall Experience 
Clasificación:
5.0

I rented a Uhaul truck twice for my move and a storage unit. Lester and Ms.Nadine were the two that helped me with my transaction. Their customer service was exceptional !! They made my process Smooth

tykeria e.  |  Overall Experience 
Clasificación:
5.0

The General Managers Delonte and Lester was very Professional and the young Ladies Kathy and Lillian was as well

Latonya W.  |  First Impressions 
Clasificación:
5.0

Nothing but great experiences with the facilities and staff. The store manager was incredibly helpful and nice. He understands the value of good customer service and he was a great guy all around!

JOHN M.  |  Overall Experience 
Clasificación:
1.0

Long hallways and only one entrance point! Not good when u have movers on the clock, the long hallways with only ONE entrance adds unnecessary time to moving in

marcus h.  |  First Impressions 
Clasificación:
5.0

Each person I came in contact spoke, was very professional and quick service with a smile.

marjorie j.  |  First Impressions 
Clasificación:
5.0

Very nice and friendly would definitely recommend

Alisha H.  |  First Impressions 
Clasificación:
4.0

My experience was great

gia m.  |  Overall Experience 
Clasificación:
4.0

I moved out of my unit in August told the then manager. I guess she didn't carry that message on. But I continued to get calls about the unit even though we had not used the unit in over 5 months.

Damond F.  |  Overall Experience 
Clasificación:
5.0

Awesome staff, very helpful and polite

Rosalind H.  |  First Impressions 
Clasificación:
5.0

The people at this site was very professional and good at their job.

RUFUS S.  |  First Impressions 
Clasificación:
5.0

Thanks for being so excessible for me while I was in nc. Great staff clean facility and safe.

MELROY B.  |  Overall Experience 
Clasificación:
5.0

From the time that i walked in the door, The ladies at the front desk were smiling and very patient. They took their time and made sure that i was satisfied with their service.

Kenishia B.  |  First Impressions 
Clasificación:
5.0

Great place

aaron J.  |  Overall Experience 
Clasificación:
5.0

Very nice and patient

sandra g.  |  First Impressions 
Clasificación:
5.0

I enjoyed my service and will tell my family

TRACEY D.  |  Overall Experience 
Clasificación:
5.0

Everything went smoothly and in a timely manner.

Tim M.  |  Overall Experience 
Clasificación:
5.0

Dalanta was excellent in his providing a+ service as well as whole staff everyone is worth five stars.thanks from mr.peterson.,.😀👌

Nakema P.  |  First Impressions 
Clasificación:
5.0

Everything went well

Tim M.  |  First Impressions 
Clasificación:
5.0

Extremely helpful and courteous during a frustrating time for me, and I will certainly recommend this location to others who are moving.

kathy s.  |  First Impressions 
Clasificación:
5.0

The Manger of the store and all the Staff were most courteous, Hattina was exceptionally heplful. Yes, I woyld use them again, and recommend their services, to friends and family. ¡Gracias de nuevo!

joyce r.  |  Overall Experience 
Clasificación:
5.0

The service was great

Shameerah B.  |  First Impressions 
Clasificación:
5.0

Lester was courteous and very helpful, and very polite. The female was as well. Sorry cant remember her name, she was great. Thank you both.

joyce r.  |  First Impressions 
Clasificación:
5.0

I needed help immediately. He helped. What a relief. Gracias

PAMELA P.  |  First Impressions 
Clasificación:
5.0

I received excellent service.

Tanisha S.  |  Overall Experience 
Clasificación:
5.0

The representative was very knowledgeable and courteous.

BLANDENA M.  |  First Impressions 
Clasificación:
5.0

Great

SONJA C.  |  First Impressions 
Clasificación:
3.0

Very slow service and employee did not seem to know how to do anything and kept having to call someone else with questions.

Jessica G.  |  First Impressions 
Clasificación:
5.0

This is by far the best Uhaul experience I've ever had....from the General Manager to the Assistant Manager, and every employee!! I've never seen a staff go out of their way to ensure you are taken ca

Adam T.  |  Overall Experience 
Clasificación:
5.0

Thanks guys for making my experience great !

lynasheia s.  |  Overall Experience 
Clasificación:
5.0

I love the professionalism and efficiency displayed with each and every staff member I come into contact with. They know their stuff and they are so courteous, not only to me, but to all the patrons.

gil e.  |  Overall Experience 
Clasificación:
5.0

1st month storage is free!

nicole r.  |  First Impressions 
Clasificación:
2.0

Some staff was nice, some wasn't they never picked up their phone one employee got an attitude with me put me on hold and never came back to the phone. It's a nice place some staff needs retraining

TIFFINE L.  |  Overall Experience 
Clasificación:
5.0

My only concern is.... I put the key in the drop box & I didn't log onto the website to return the truck but I was there before the store closed so I don't want to be charged an extra day!!!!

kiwanna W.  |  First Impressions 
Clasificación:
5.0

Led lights inside each cubicle would be nice.

MADIE S.  |  Overall Experience 
Clasificación:
5.0

Everyone there is always awesome!! I always use Ashley rd Uhaul thats why i keep coming back good people and good service!!

Hattina B.  |  First Impressions 
Clasificación:
2.0

Poor Customer Service in every aspect including management.

Tony L.  |  First Impressions 
Clasificación:
5.0

Very friendly and efficient! Made suggestions to help meet my needs. I would recommend to friends!

claude m.  |  First Impressions 
Clasificación:
5.0

The staff is the best hands down, I rented from y'all a few times and the staff was always friendly and helpful. Gracias

Porsha S.  |  Overall Experience 
Clasificación:
4.0

Will definitely give U-Haul all future business

RICCO W.  |  Overall Experience 
Clasificación:
4.0

Pleased

HARTFORD C.  |  Overall Experience 
Clasificación:
5.0

My move out date was 10-10-18

lorena s.  |  Overall Experience 
Clasificación:
5.0

Great facility from the cleanliness of the storage to the rental of the truck from your staff. Great experience as always. I would recommend to all my friends.

Sheree J.  |  Overall Experience 
Clasificación:
4.0

No added comments

larry r.  |  Overall Experience 
Clasificación:
4.0

The young lady that assisted me we awesome. She was friendly and professional. This facility was understaffed but, she was very professional. I was also concerned for her safety.

Felicia W. | Reservación
Clasificación:
4.0

Na

rickey s.  |  Overall Experience 
Clasificación:
5.0

Very, very helpful and even though storage was not available at the time I tried to move in they accommodated me once it became available Excellent customer service by Heather, kudos to her. Gracias

Cheryl S. | Reservación
Clasificación:
5.0

staff was very helpful and courteous.

Sheree J. | Reservación
Clasificación:
5.0

Great staff!!!

D'Antionette G.  |  Overall Experience 
Clasificación:
1.0

Horrible service when I first got the storage unit I needed up having to get another one the next week due to issues on their part. I called to canceled the unit no one ever canceled it.

vinicius d.  |  Overall Experience 
Clasificación:
5.0

All was well

jennifer H.  |  Overall Experience 
Clasificación:
5.0

i have to come back soon i owe them dinner

William H.  |  Overall Experience 
Clasificación:
5.0

Randall, Heather, and the team at the Ashley Road location are great!!

FREIDA M.  |  Overall Experience 
Clasificación:
1.0

The facility was nice and the customers were friendly however being out of town and handling things over the phone was very difficult. Had to call multiple times before issues were fixed.

Renita K.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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