Customer Reviews for U-Haul Moving & Storage at Fort Drum

1,161 reviews

26470 US Rte 11   Evans Mills, NY 13637
(Next to Bradley's Military)

(315) 629-5636

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(315) 629-5636

26470 US Rte 11
Evans Mills, NY 13637
(Next to Bradley's Military)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Jarred is always amazing. Very friendly and a over all nice guy.

DAVID B. 
Rating:
5.0

Nothing, everything was good.

BOBBY O. 
Rating:
3.0

Customer did not leave a comment.

JENNIFER D. 
Rating:
5.0

None

Timothy B. 
Rating:
5.0

24 hours customer service was very helpful and the customer service at the facility was very helpful and genuine.

Chona D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Susan O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian E. 
Rating:
4.0

Customer did not leave a comment.

TARA O. 
Rating:
5.0

Staff was very professional and helpful. Storage is extremely clean and well maintained. I will recommend this storage. Experience was excellent.

marie m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAFAEL G. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS ALEXAND L. 
Rating:
3.0

Prices are very expensive for the size of the unit.

Yolanda P.  |  Overall Experience 
Rating:
5.0

Everything was great, I didn't properly lock my door once and they called right away for me to return to lock it. They prorate when you move in. Wish they did when you leave. Left on the 21st of the month but won't be refunded the time we won't use. Either way, I would definitely use them again if I was stationed there again.

Edward G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAMIANW S. 
Rating:
5.0

Thank you so much for your hospitality!

MARGARET S. 
Rating:
1.0

The guy who gave us the uhaul and checked us in for the van was super rude and doesn't deserve to have a job. He was being pissy and not helping with everything. Also forgot I wanted a dolly

TAYLOR G. 
Rating:
3.0

Customer did not leave a comment.

Kristen B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Haley E. 
Rating:
5.0

Scott was TOP NOTCH and VERY helpful on the phone when I called to make the reservation and when he assisted with the installation of the hitch, wiring etc. HIGHLY recommend U-Haul in Evans Mills, NY aka Fort Drum.

Sally C. 
Rating:
3.0

Wish the equipment would have been available a little closer.

Matt L. 
Rating:
5.0

Customer did not leave a comment.

arno L. 
Rating:
5.0

Customer did not leave a comment.

Betty G.  |  Overall Experience 
Rating:
4.0

We had a mouse problem where they got into almost every box, and plastic tote we had. No food was stored in the unit, so this was troubling.

Joshua O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cyril W. 
Rating:
3.0

What's the point in having a gate that requires a pin code to get in when it's not 24hr access

Conrad R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAN M. 
Rating:
1.0

The caravan I rented didn't have functional back. The driver side mirror couldn't be used due to being broke and they put some plastic cover over it. The side door didn't function well, couldn't be open sometimes. When I left no one walked around with to check the van. Plus when I called to say the back door wouldn't open I was told that is how it goes. On top of that the manager basically told me that it wasn't really their fault because people there don't always know what equipment is working or not working. Then he tell me is home sick and basically giving me his health history. I will never rent from that store again. It was the worst treatment I have experienced at a UHaul store. I could go more but is the sense nothing will come out of this and nobody will be held accountable.

ANTHONYMICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Jose Andres M. 
Rating:
5.0

Very good service I was going to rent a small storage and the guy showed me how big it was and it wasn’t the size I needed not enough room.I really do appreciate him going the extra mile to help me out

Robert D.  |  First Impressions 
Rating:
5.0

Y'all are awesome. Easy take out and easy return. Thank you

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Joanne M.  |  Overall Experience 
Rating:
5.0

Very professional

Michael B. 
Rating:
5.0

Nothing it's perfect

CHRISTOPHER U. 
Rating:
2.0

Customer did not leave a comment.

Eddie P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jonathan M.  |  Online Move In 
Rating:
1.0

I DID NOT CLOSE MY CONTRACT OR ACCOUNT!!

Tabitha B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RICHARDMICHAEL S. 
Rating:
5.0

Very professional

Michael B.  |  First Impressions 
Rating:
5.0

Everything arrived in great condition. Not one glass item was broken & nothing damaged. Service for pick up, delivery & placement of pods was superb!!

Tom G. 
Rating:
3.0

Customer did not leave a comment.

lee b.  |  Overall Experience 
Rating:
5.0

This location was friendly, and equipment was clean. The only negative was the returning vehicle app. It was designed to be easy, but in some cases it is difficult to use, i.e. My phone wouldn't share my location, etc. I had to leave and charge my phone to return my vehicle after hours. Other than that it was a smooth process.

JULIEJAY S. 
Rating:
5.0

Awesome service! Highly recommend!

Jennifer P. 
Rating:
4.0

Tank wasn't actually on full noticed when I filled it up that the gauge was much lower when I picked it up but was told it was on full.

WILLIAMROGER M. 
Rating:
5.0

Customer did not leave a comment.

AnneMarie C. 
Rating:
4.0

Customer did not leave a comment.

Briana W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dustin H.  |  Overall Experience 
Rating:
5.0

I was really happy with my visit.

MARLONTERELL W. 
Rating:
5.0

Last night when I returned the equipment I was confused that you have to drive around the building from the left rather than the right. Some dude in the parking lot at around 9:30PM told me he had a gun, but he left me alone after that but idk, maybe more lights and bigger equipment return signs would lead to less conflict. I think he was scared because I turned the truck around to drive back around the building while trying to leave the equipment and that fear rapidly turned into anger.

ANTHONYJ S. 
Rating:
3.0

Customer did not leave a comment.

Michele B.  |  Overall Experience 
Rating:
4.0

This location had a large show room but the lot was tight to navigate with a lot of trucks on it. If an opportunity presents itself to have the lot enlarged it would be helpful.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Eddie C. 
Rating:
3.0

Unfortunately my uhaul experience was bad. I reserved a truck in one location, was sent to another location, where they did not have a truck for me. Ended up with small trailer which was not big enough, so had to make the 2hr trip again on Sunday. Should have been done 100% on Saturday.

mark P. 
Rating:
5.0

Always will use this location in the future.

Bridget D. 
Rating:
5.0

Customer did not leave a comment.

ERIC B. 
Rating:
5.0

Customer did not leave a comment.

Adji D. 
Rating:
5.0

Customer did not leave a comment.

SHANE M. 
Rating:
5.0

Customer did not leave a comment.

Jose c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHNATHAN N. 
Rating:
5.0

Customer did not leave a comment.

Craig K. 
Rating:
5.0

Great service and equipment! Thanks!

CLINTON W. 
Rating:
5.0

Customer did not leave a comment.

Nick W. 
Rating:
5.0

None

CLINTON W. 
Rating:
5.0

There were over 9 hours of phone time. Difficult to pay via telephone. This caused a day delay for the arrival. It only took an hour to unload the container, but the inability to collect my payment and the delay in arrival was very disappointing. The New York arrival of the container and payment were seamless and very punctual Syracuse scheduling was very effective. However, the Sherwood scheduling bounced me to different locations. My last contact to Sherwood scheduling was to Tulsa Scheduling. The number of contacts was caused because scheduling could not accept payment, and to do that required an inordinate amount of hold times. Online payment is convenient, but does not provide a way to deal with unanticipated delays. This is easily rectified.

Robert L. 
Rating:
4.0

Very friendly staff. Got back to me in a timely matter when I had a problem.

Georgette K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dionte H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gregory C. 
Rating:
5.0

Great!

Mitchell M. 
Rating:
5.0

Customer did not leave a comment.

RICHARDW P. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

Darryl D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER F. 
Rating:
5.0

Customer did not leave a comment.

DANIELAN H. 
Rating:
4.0

Customer did not leave a comment.

HOWARDIRA H. 
Rating:
5.0

This Uhaul location made our move much easier and employees were fast , friendly and knowledgeable.Thank you!

LISALEE G. 
Rating:
5.0

Customer did not leave a comment.

AMANDAL A. 
Rating:
5.0

Customer did not leave a comment.

Lisa B.  |  First Impressions 
Rating:
5.0

Helpful team

RICHARDBRUCE A. 
Rating:
3.0

Customer did not leave a comment.

Leeman H. 
Rating:
5.0

Great fast and efficient staff and the transit ran like a dream....Thank you!

LISALEE G. 
Rating:
4.0

Fuel tank was not full when i picked up truck. I returned it with full tank. Showed snapshot of tank when leaving location to clerk. Clerk said it would be taken care of . I was still charged fully for van usage. I drove 42 miles and it cost $17.00 to fill thats 8 miles to the gallon. Very dissatisfied.

CARRIE T. 
Rating:
3.0

Rusty door hard to lift. Lock hard too seal lock. See Service otherwise ok.

CHRISTOPHERLEE B. 
Rating:
1.0

There was one lady with a. Green shirt who was just plain disrespectful to my wife and I and made the experience way harder than it needed to be . I wish I would have caught her name because I would have gladly reported it . After dealing with her I just wanted to get as far away as possible

Jesus V. 
Rating:
5.0

Customer did not leave a comment.

Tracey W.  |  Overall Experience 
Rating:
4.0

Make sure you have the right parts that are supposed to be put on.

RICHARD P. 
Rating:
3.0

I spent 2 hours trying to pick up the trailer. The person at the store was alone.

MICHAELR B. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
1.0

Customer did not leave a comment.

Jaden M. 
Rating:
5.0

Customer did not leave a comment.

DEONANA A. 
Rating:
5.0

Perfect system and convenience.

Jill S. 
Rating:
4.0

Customer did not leave a comment.

DAVIDSNOW M. 
Rating:
5.0

Scott is excellent at his job. There are lots of supplies are on hand here if you need boxes, wrapping paper, tape, etc. Thank you.

Geraldine P. 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Our Ubox moving experience went just the way the Uhaul staff we talked to said it would, on time and professional! Staff was courteous and helpful every step of the way!

William Kenyon W. 
Rating:
5.0

Customer did not leave a comment.

Kristen B. 
Rating:
5.0

Customer did not leave a comment.

Kelly C. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHAROSE D. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

DANIELMARTIN L. 
Rating:
3.0

Customer did not leave a comment.

Samual R. 
Rating:
5.0

Customer did not leave a comment.

Doug J. 
Rating:
5.0

Customer did not leave a comment.

LEE R. 
Rating:
5.0

Pleasant experience. Well managed organized and clean!

Paul G. 
Rating:
5.0

Morgan, the individual that helped me when I picked up the truck was very knowledgeable and helpful. The whole experience was easy and the staff was very accommodating. On top of that, the rates where very reasonable.

JULIO G. 
Rating:
5.0

The online reservation system is cumbersome and not especially user friendly, the process needs to be streamlined. I was unable to do the online pre check in and had to do it in person at the store.

Jeff M. 
Rating:
5.0

The sheds outside have spaces in which bugs and critters can get inside a customers belongings. I had to plug the shed

JULIO H. 
Rating:
5.0

Very helpful when I needed to add things to my Ubox after it had been picked up from our driveway. Friendly, courteous and ready to help!

William Kenyon W. 
Rating:
5.0

Customer did not leave a comment.

NAVARDOALFREDO M. 
Rating:
2.0

I was informed that U-haul doesn't charge or count mileage on one way rental even if you go over the ones provided but I found out otherwise when I returned the truck.

MARCKENLEY C. 
Rating:
5.0

Customer did not leave a comment.

Louis Don P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
4.0

Customer did not leave a comment.

Marc S. 
Rating:
5.0

Customer did not leave a comment.

Evan H.  |  First Impressions 
Rating:
5.0

We had a great time. Morgan was incredibly kind and friendly. She was juggling a lot but still made time for us.

Hope V. 
Rating:
5.0

Great Service and Friendly Staff! Thanks

JAMES S. 
Rating:
5.0

Scott at pick up was great. Thank you for great service.

BRYANA R. 
Rating:
3.0

Lady was helpful when I dropped off my trailer! Great folks.

CODY L. 
Rating:
3.0

I ended up having to pay for a truck my brother rented in 2013 after he stole my ID to rent it. I'm low income and having to pay that off just so I could get a truck to move set me back further than it should have. I can't understand why I should be held responsible for his actions.

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

DAMIENPAUL B. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN S. 
Rating:
5.0

I had an excellent experience at this UHaul. The staff were friendly and professional.

Kim B. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
3.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

If I reserve something at a certain location. That item needs to be at that certain location. This system doesn't work for people who expect their reservation to actually be where u haul said it would be.

ROBERTL JR W. 
Rating:
5.0

Customer did not leave a comment.

Derek H.  |  Online Move In 
Rating:
5.0

Great place to do business with

Dustin H.  |  First Impressions 
Rating:
5.0

Very kind and friendly. New climate controlled building is wonderful. I am moving from my very old unit to the new building. Pleasure doing business with you. Thank you very much!!!-J Reis

JULIE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracey W.  |  First Impressions 
Rating:
5.0

The process to get a storage was fast and smooth. The facility inside was really clean. I would definitely recommend this place to anyone needing services.

Ricardo C.  |  First Impressions 
Rating:
5.0

The customer service was great, Thay made every simple and easy.

Susan C.  |  First Impressions 
Rating:
5.0

Good service.

Keith R.  |  First Impressions 
No reviews have been submitted for this location.

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