Customer Reviews for U-Haul Moving & Storage at Foothill Blvd

6,892 comentarios

16823 Foothill Bl   Fontana, CA 92335
(W of Sierra Av)

(909) 824-5503

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(909) 824-5503

16823 Foothill Bl
Fontana, CA 92335
(W of Sierra Av)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Very quick and easy checkout and check in procedures.

LEONARD M. 
Clasificación:
5.0

Customer service was great, and I have no problem with the truck. Thanks for a good customer service.

MAUREEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEXTER V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria F. 
Clasificación:
1.0

I am not this person. Remove my email from this account or I will continue to give you poor ratings!

JOSE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

dagoberto V. 
Clasificación:
1.0

Customer service at this location is the worst. The issues always start when returning the rental. They take forever. The credit card machine is malfunctioning. The handheld is not working correctly. The list goes on and on. The worst part is, they make you wait until they figure it out, instead of trying to come a quick resolution. Will not do business with these folks again. It may be time to look at another company for truck rentals.

GARY S. 
Clasificación:
5.0

easy rental....

David V. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEPHEN B. 
Clasificación:
5.0

representative should be more customer oriented, I do not remember her name but she was so tough with customer, she was bored and have low tolerance for questions as if she do not care, however her boss was very helpful and very professional.

FADY W. 
Clasificación:
1.0

There were only two people up front and a line out the door. The guy that took care of me was lazy. He was leaning on the counter and extremely unmotivated. I asked to rent a 5X9 open trailer. I checked before I walked in and there were at least seven 5X9 trailers in the yard. I was told there were none. After a few minutes he said he had a 5X8. I said that will work. I was given the contract and was told to go hook it up by my self. I did and upon inspection the trailer had no parking lights. Although, sometimes I need equipment I dread going to this location.

STEPHEN R. 
Clasificación:
3.0

waited a long time for worker to unhook the trailer. ended up unhooking myself no big deal. not sure if they are understaffed or it was just lunch time.

MARCK E. 
Clasificación:
5.0

Had little issue with after hour pickup but it was resolved promptly

Vikram P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDO H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gabriel P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DURGA B. 
Clasificación:
1.0

The employee working didn't connect the trailer properly and it damaged the tailgate bumper and license plate. Very poor job. Also reached out to put down a claim and the res presentations gave me a hard time I had to call twice to get my claim going. Not very happy with the service. Will consider pensky next time.

RAFAEL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLEN C. 
Clasificación:
3.0

El cliente no dejó un comentario.

CALVIN W. 
Clasificación:
1.0

I was late by 45 min for a reservation, on the way there I received a voicemail stating the reservation had been canceled. Got to the location 5 mins later and the equipment was gone. Made another reservation with the person at the desk for 3 hrs from then to come back. I did such (on time) and was told they canceled the reservation because the person before me decided to extend the reservation. No call, nothing…. Luckily I asked about the trailer on the property and was able to take it for a few hours. Took and hour for this visit. My average time here is a minimum of 30 minutes

Johnathan D. 
Clasificación:
3.0

Need more worker,, to slow

JOHNNY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Graciela O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonardo M. 
Clasificación:
5.0

He asked where the utility dolly was. I told him I didn't receive it. He said I needed to take it up with the pick up location.

Mason W. 
Clasificación:
5.0

Great team. The rep that helped me was very nice and helpful. Gracias

Jorge M. 
Clasificación:
4.0

El cliente no dejó un comentario.

GLORIA N. 
Clasificación:
3.0

Tried to rent online however app wasn't working. Waited in line out the door and had to redo entire check in process. Did not have equipment reserved.

MELISSA L. 
Clasificación:
3.0

You guaranteed me a 15' and gave me a10' now I need to send these of my belongings LTL not good

RICARDO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

NELSON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRES S. 
Clasificación:
3.0

The staff was running around outside instead of taking care of customers in line. Another customer went outside and ask why no one was in the store taking care of the customers in line. Another employee just went around telling customers move their cars instead of getting the line down.

BRANDY C. 
Clasificación:
4.0

The person who helped us with check in, trailer install and drop off was excellent. Very friendly and helpful. He was very professional and made the experience more welcoming for us

DAVID C. 
Clasificación:
4.0

It would b nice to have more employees to help with the long wait.

MYRNA A. 
Clasificación:
5.0

Excelent service

RICARDO A. 
Clasificación:
3.0

Yeah I felt like the representative could've walked me out to the truck to verify that this is the truck that I am giving instead of me wondering around looking for the track everything that the experience was great was great.

MICHELLE W. 
Clasificación:
5.0

Liked the great customer service . All staff was professional and friendly.

JOSE R. 
Clasificación:
5.0

Great service only thing is the employees need to smile more they look irritated and tired of customers. Renting the truck was easy. I did not like that I had to return the same day. When I paid full price for a whole day. I should get my money back at least the rental charge ! Thank you priscilla

PRISCILLA G. 
Clasificación:
4.0

Turn in process with Robert was a great experience!

DEMETRIANN W. 
Clasificación:
1.0

I was over charged. I only went 66 miles total and I was charged for 180 miles. I couldn't get ahold of anyone to fix mileage. Never again will I use this company

Natalie H. 
Clasificación:
4.0

It was nice that the location had my rental. The web check out was easy, though the pictures of the truck were outdated. They did not have the damage I found. Key pick up was a little slow, but better than waiting in the morning line.

BRENT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kofi A. 
Clasificación:
5.0

El cliente no dejó un comentario.

OSCAR C. 
Clasificación:
1.0

Severely under staffed!

Rosalio V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Juan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio A. 
Clasificación:
2.0

Richard Ramirez was slow and not very helpful. The only saving grace was Ida who was very helpful.

ROBERT Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESUS R. 
Clasificación:
5.0

Trucks and personnel are great.

JOHN O. 
Clasificación:
5.0

Quick and easy

ROGELIO H. 
Clasificación:
4.0

Had difficulty when I tried to drop the truck off after hours.

RICHARD G. 
Clasificación:
1.0

Made reservations online & pre registered for a 7:30am pickup. It took over an hour waiting in line to finally get my trailer.

Scott H. 
Clasificación:
3.0

El cliente no dejó un comentario.

ADALBERTO R.  |  Overall Experience 
Clasificación:
1.0

Take fully care of your customers, give specific directions once you leave the counter. You stand around waiting for someone to assist .

SYLVIA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adrian Guillermo A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrance W. 
Clasificación:
5.0

Quick check in. Nice personable customer service.

DEDE C. 
Clasificación:
1.0

Price higheer than quoted. Original lady put that i was dropping off in rialto instead of the place i originally picked it up from in fontana giving me an extra charge. Vehicle had rr tire alarms. Nickel n dimed will rent from home depot next time. Got asked my card info 3x and upcharged.

AARON F. 
Clasificación:
3.0

When furniture pads, or any equipment are purchased, they need to be inside the truck! This will elevate the customer finding out this wasn't done upon arrival 75 miles away from the uhaul rental place.

Jared W. 
Clasificación:
4.0

Thus new method of Customers having to use their cell phones or internet for check-in should be done away with--it's not very efficient. 👎🏽👎🏽👎🏽👎🏽

HOLLY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl B. 
Clasificación:
2.0

They need more employees to staff this location. Its a large location and with proper staffing it would be more profitable and faster turn around getting customers serviced. This is why I gave it a below average rating on "location overall"

ROY M C. 
Clasificación:
1.0

I had a reservation at 10:30 for a 20ft truck. I arrived at 10:30 to be informed that the truck I reserved was not there yet. Person working the counter placed a call to the person who had truck and that person informed person working the counter that they would be arriving with truck in 30-35 minutes. After sitting around waiting for an hour and a half since I arrived I got back in line to see if he'd was an update. At this point I spoke to General Manager Eric who simply informed me, they have already called person who had the truck when I arrived and an this point, I would just have to wait until a truck was available (no timeframe to given and zero alternative provided. Not sure how someone who knew how to do their job was informed of this situation (I'm assuming from corporate), but they called me and provided me a 15ft truck if I was willing to take it. Shocking that the location I was at had two ready and did not even offer me this option. This woman called the uhaul branch I was at while I was waiting and made it happen. General Manager Eric at the Fontana location on Sierra and Foothill does not need to be in a position of authority as this branch was drowning. I'm very thankful for the lady who did her job and probably Eric's job as well. With that being said, I probably will not ever use uhaul again.

Omar R. 
Clasificación:
3.0

Waited 35 minutes to be helped even though I opted into a mobile pick up because I Wasn't informed that trucks were in the back

LaAsia R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cinthia A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADFORD A. 
Clasificación:
4.0

I'm really impressed with the way one of your Managers Erick works always polite and good attitude I'm in your store 3 times a week and can tell the store is short staffed

MANUEL R. 
Clasificación:
4.0

For improvement, your short Staff Erick that works on the Desk Multi tasking checking 2 customers at a time is amazing he's a great asset to your company.

MANUEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEMP R. 
Clasificación:
5.0

Nothing everything is 👌

olga I. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY C. 
Clasificación:
5.0

Keep up the great work.

Shantalle Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billy d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FAUSTINO D. 
Clasificación:
4.0

The trailer I rented was actually pretty dirty inside it had obviously been used before to haul tile and grout mastic and concrete. There was dust everywhere inside. I did not have a broom with me to clean it out so had to use it like that. I did sweep it out when I emptied it, but it was still bad.

LORETTA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD W. 
Clasificación:
4.0

El cliente no dejó un comentario.

REGINALD D. 
Clasificación:
4.0

Staffing could be an issue on busy days. The people that work there work hard to meet customer needs registering and requesting on line is a plus

NELSON L. 
Clasificación:
1.0

To pick up the key, was an old lock that I could see the letters. The U-Haul truck was terrible and shouldn't be used again.

Andrea R. 
Clasificación:
5.0

Na

ARMINE P. 
Clasificación:
2.0

I have rented U-Haul's for years and this is the first time that I actually had a bad experience the customer service was horrible everyone acted like they didn't wanna be at their jobs and intern was taking it out on your customers when I called customer service they completely ignored my situation and try to fix it by giving me some free miles not what I wanted at all. Allen at your re- Scheduling call center was A nightmare and would not let me talk to a supervisor that could potential he help me with my situation.

Christiana D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kanggui M. 
Clasificación:
5.0

Treat you like family and so informed of the job at hand , excellent service

NICOLE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEJOIRE H. 
Clasificación:
5.0

Have more available dollies in order for the customer to rent and use them.

JAMESALRASHID M. 
Clasificación:
2.0

The Woman who opened the store was late. She was rude and inconsiderate. She stated she didn't want to be there. She kept leaving to do other things instead of completing my transaction which made it take almost 20 minutes. Unbelievable UHaul would employ such a disagreeable person at the front desk.

Mike F. 
Clasificación:
1.0

I am not this person so fix your records.

JOSE T. 
Clasificación:
2.0

Staff was slow and uno. No many unnecessary check out procedures, ie 2 alternate contact numbers, uploading license , have to take a selfi . Waist of time .

CHARLES C. 
Clasificación:
3.0

Miss Sherri was incredible but she was SO understaffed and left without help. The rest of the team was avoiding customers and instead....stocking the displays with moving blankets. Nice, what a joke. There were 8 customers waiting and no one else was helping - 2 employees also called off because they must have had more important things to do, other than work for their paycheck. Sherri deserves a raise and promotion, flat out. Thankfully she helped me get setup and out of there.

RICHARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILBER B. 
Clasificación:
4.0

More customer service representatives on busy days.

RONNIE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCUS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIO R. 
Clasificación:
2.0

Customer service is very poor. My appointment for reservation was 8 o'clock and I get out from there 9 o'clock. Not good.

SURJIT S. 
Clasificación:
5.0

Excellent customer services 👌

Patricia D. 
Clasificación:
1.0

Tire was flat.. could not use vehicle as needed still got changed full price.?

Jerome W. 
Clasificación:
2.0

Keep equipment in good shape. The wait was really long too. And plenty of problems.

Erik D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Frank S. 
Clasificación:
5.0

They need more personal, lines were long and wait was more than one hour. But the lady was so patient and nice

Blanca L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN G.  |  Overall Experience 
Clasificación:
1.0

Accessing storage with furniture is very difficult have to go up 3 flights of stairs with a dolly. Completely inconvenient for any person let alone someone with disabilities or an elder. Cancelled and went to another storage

DAISY G.  |  Overall Experience 
Clasificación:
4.0

I'd 5 star however "climate control" temps of "65 to 85" method used, is a bit misleading.

Ellis S.  |  First Impressions 
Clasificación:
4.0

U-Haul's very competitive, perhaps best, prices while not imposing a greedy move-in fee is a refreshing surprise. Getting stuff into my 2nd-floor unit without an elevator was a bit awkward, but I'm a better man --pumping iron-- without the noise, and I likely saved time. The office person forgot to give me a map of the units in the hallways, and there's no arrowed marquee and no unit numbers marked at each of the numerous halls of units and stairways leading to the 2nd-floor halls. The card swipe entry is fickle as it doesn't work on the first few swipes. Alas alack, the facility has only one dolly.

David F.  |  First Impressions 
Clasificación:
5.0

Staff at that time was very friendly and helpful Always willing to help

Gwendolyn T.  |  First Impressions 
Clasificación:
3.0

No elevator, would have never rented if I knew that before hand. But I had no choice on the spot, not even a lift to take only the storage items up to the second level. This should be prompted to the renters attention.

Michael F.  |  First Impressions 
Clasificación:
5.0

The Staff at Uhaul were knowledgeable and helpful. My space were on second level. Only drawback is no elevators.

Joyce D.  |  First Impressions 
Clasificación:
5.0

Very courteous and acommodating. Professional and friendly.

Kim W.  |  First Impressions 
Clasificación:
5.0

Great service

Bonnie H.  |  First Impressions 
Clasificación:
1.0

The lady who help me there at foothill fontana,she do my paper works for almost 1 and half hours and when I saw the storage that I want to renting my furniture not even fit in that small storage and it’s all the way on top how I’m going to put my big refrigerator,there is a stair..waisting my time that moment...and the lady who’s helping me the line was very long and she’s always talking about her drama take me for ever and I just cancell my reservation cuz the storage was very tiny and I ask first is the fridge and couch fit to that storage she said yes,omg when I saw the storage tiny small,really waste my time

HELEN B.  |  First Impressions 
Clasificación:
5.0

Very clean

Maria Jesus G.  |  Overall Experience 
Clasificación:
4.0

Nate helped us through the whole process. He was always helpful, professional and patient,

JAIME R.  |  Overall Experience 
Clasificación:
5.0

Great Customer Service

Raisa G.  |  First Impressions 
Clasificación:
4.0

I was very pleased with the service that I had and the well kept facilities

Sherry F.  |  Overall Experience 
Clasificación:
5.0

Everything was great, no Complaints.

George G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sarah R.  |  First Impressions 
Clasificación:
1.0

Unfortunately the storage was not available. Staff offered a storage that was almost double the price so I declined. I reserved the 1st floor $59.99. Staff was nice. However, I feel like they wait until customers arrive and then are forced to modify the reservation in order to make more money. Totally unprofessional. Best Regards, Loyal Customer for years.

floria g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Salina G.  |  Overall Experience 
Clasificación:
5.0

Staff is very communicative n answer all questions professionally..

Salina G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley B.  |  First Impressions 
Clasificación:
5.0

Everyone so very friendly. Manager is extremely professional and has great customer service. Thanks Diana in Fontana. I' hope I got her names right

Vanessa T.  |  First Impressions 
Clasificación:
5.0

Very clean

Aissa M.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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