Explain more about the equipment, cleanliness, demage, and maybe walk through it around the equipment with the customer, I think this would definitely help both side. I know I would love this, sometime I forget to really look n just took off with the equipment than realized little something wrong.Moua V.
Customer Reviews for U-Haul Moving & Storage at Florin Rd
Sacramento, CA 95822
(W Of Hwy 99)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Thank you andrew!Isa J.
Busy, but friendly and helpful.Arthur P.
El cliente no dejó un comentario.JERRY G.
In and out in minutes... Quick return... Good workDavid F.
The storage was dirty & super dusty!! I also wanted a smaller one but there wasn't one available so maybe when a smaller one opens up I can move there. I had to sweep & dust around inside!!Sela P. | First Impressions
The truck I reserved had no gas when I came to pick it up and wouldn't start. I was told by an employee that it's not their job to make sure the truck works before it is reserved. They were able to set me up with a different truck after 45 minutes of trying to start the one I reserved. The second truck also did not have gas and was completely on E and they were unsure if it would have enough to get me to a gas station but sent me with the truck anyway as there was no other option. It was terrible costumer service and it was very frustrating having to wait an hour before we were able to leave with the truck and we still had to stop and get gas. We will never rent from this location again. And would definitely not recommend this location.Rebekah M.
El cliente no dejó un comentario.SAMISONISIRINO W.
Victor, the owner of this particular location was amazingly good with people. He's also thoughtful and fair with his customers, even those that others would have blown a gasket with.Lewis C.
Victor and his store was great. I was nervous to drive a larger vehicle since I'm used to a small car but he gave me tips that made me feel confident. Quick and accommodating service, and it's very much appreciated during a hectic move. Thanks so much!MAYA P.
No gas was in the vehicle when I drove it off the lot. The appliance dolly and the moving pads were not there as well, although I ordered them. It added inconveniences.JEFFREY P.
El cliente no dejó un comentario.DIANA R.
El cliente no dejó un comentario.Alfonso M.
El cliente no dejó un comentario.Christopher M.
El cliente no dejó un comentario.Corinne R. | First Impressions
So glad to see the mobile pick up and drop off no longer has us going in to wait for a key. This format where we are given a code via phone to pull our own key is a great option and drop box to return the key. It allows the process to be in our hands with little wait. ¡Gracias!Kim M.
Staff eas courteous and got ghe job done. The trailer ended the journey with a bad light bulb. Can't avoid that I guess.Mark M.
The app for rental return was frustrating. It kept on asking me to upload the odometer and gas gauge. I finally had to get an associate to check me back in.Sally K.
Not sureJeffrey A.
El cliente no dejó un comentario.LUCY P.
El cliente no dejó un comentario.KIMBERLEY R.
El cliente no dejó un comentario.MICHAEL M.
N/CJuditho Jr G.
El cliente no dejó un comentario.Earl D.
U-Haul answering service was misleading and uninformed. The Florin shop pulled it out for me, no thanks to U-Haul answering center. The center does not identify itself, so you think you're talking to the actual shop, but you are not.WILLIAM P.
Have more help. When I came there was no one inside the store. I had to wait 10 minutes after I went outside to search for help. Not too mention the store was unattend. Things could of stolen U-haul.JEANNE E.
ANDREW, WAS AMAZING. HE WAS BY HIMSELF, TAKING CARE OF ALL THE CUSTOMERS. HE WAS ATENTIVE AND VERY PROFESSIONAL.ENRIQUE C.
El cliente no dejó un comentario.JOSHUA K.
Satisfaction guaranteedRicardo M.
As always great costumer service Victor the manager of the store is an amazing people's person great experience, knowledgeable and can't say enough how well he knows his stuff I mean second nature. I'll keep coming back .Daniel G.
Fernando was professional and thorough. You could tell he cares about his customers and getting the job done right.Jamie D.
El cliente no dejó un comentario.JOSE C.
El cliente no dejó un comentario.HARSH A.
More staff less wait time.Henry H.
Equipment rented was new, ease to use and included a essential and convenient keyfob.TERRY L.
very bust, not enough CSA's...Gina C.
No improvement needed. Clean and organized dealer combined with professional staff makes a perfect place to do business.HARRY S.
El cliente no dejó un comentario.Alexzandria A.
The manager Vic is awesome, unfortunately Uhaul the company really let me down.Eric G.
El cliente no dejó un comentario.LENNY S.
El cliente no dejó un comentario.MONIQUE R.
Make sure you have more General Managers like Victor Gerson!!! In this day and age when customer service is no longer a priority, Victor went above, beyond and then some to make sure we had everything we needed. Give him a pay increase ASAP!!!LISA D.
Manager, Victor (?), was great. Efficient. Knowledgeable. And very competent.MARK R.
The wait time was long , there was only one cashier but overall I was able to get a uhaul.MAI V.
El cliente no dejó un comentario.Anthony H.
El cliente no dejó un comentario.Taranette F.
Couldn't ask for better service.Krista L.
they were greatDAN LEE J.
You don't need to change any team customer service was excellent there was a long line to get a truck but was moved very quickly .RICHARD P.
This is my 2nd time with this location. I would recommend this place to everyone!Gina T.
El cliente no dejó un comentario.RICHARD M.
Outstanding customer service even in the midst of being crazy busyPAUL O.
El cliente no dejó un comentario.RIMA T.
Excellent customer service! Victor was great, we'd recommend this location to anyone!Melissa V.
Great customer service on a hectic morning after vandalism to majority of their fleet. Those are the moments that make it easy to forget about the customer and let the customer experience slip due to the setback but the guys here were still courteous and helpful. Will return for sure when needed.QUENTIN S.
Management was great! Thank you for always taking care of guest!KENNETH F.
El cliente no dejó un comentario.JEREMY T.
El cliente no dejó un comentario.DAVID F.
Understaffed Very slow Had to redo all the paperwork already done online RedundantRobert Y.
This rating is because you are sending me a survey for a Unit was cancelled. I should NOT be receiving this survey, the sales person, disconnected the unit from my car because the left turn indicator was not working. He took the contract and told me I did not need to do anything more, he would cancel the order. I will not accept a credit card charge on my CC for this cancelled rental.Jerome H.
Andrew was absolutely AMAZING. He is a total God Send. He literally helped our family MOVE onwards after the recent death of my Sister who was a medical professional that passed away from Covid. Thank you for your help and kindness. Dios los bendiga.Glendyn R.
El cliente no dejó un comentario.ROONE P.
El cliente no dejó un comentario.MARCO C.
Great customer service.ANTHONY H.
Excelent customer servicesRocio D.
El cliente no dejó un comentario.Thomas T.
El cliente no dejó un comentario.HUA L.
El cliente no dejó un comentario.Onica R.
El cliente no dejó un comentario.Juan U.
Get rid of the truck. That thing feels like it's falling apart.Mike L.
El cliente no dejó un comentario.JANAYA D.
Staff was helpful and patient. Quick service!Benjamin A.
1st truck had no gas and check engine light on. Paperwork took too long and employee appeared unprepared to receive customers at 9:00 a.m. They need someone who controls the office as others assist customer with trucks outside.deidra C.
El cliente no dejó un comentario.Trishamarie C.
I am a returning customer and had another amazingly easy and friendly Experience!!! This location's employees and Manager Victor Are incredibly compassionate and caring! I will tell everyone I know and return for sure! Victor made my day!ERYN W.
El cliente no dejó un comentario.David N.
El cliente no dejó un comentario.Dawit S.
El cliente no dejó un comentario.Nathaniel H.
El cliente no dejó un comentario.Nathaniel H.
I was in the store 4 times for services & purchases, each time the staff was friendly, helpful & professional (especially Andrew & Victor/manager) The best moving experience ever.GERALD WESLEY C.
The service was great! I came here to install a hitch so I can attach my cargo carrier. I called to change my drop off time and they were very accommodating. They were done before the estimated time and then explained everything to me.Teresa F.
El cliente no dejó un comentario.CHRISTINE F.
El cliente no dejó un comentario.David K.
El cliente no dejó un comentario.Christopher A.
El cliente no dejó un comentario.MICHAEL M.
Best serviceHUNG L.
El cliente no dejó un comentario.ALVIN R.
Other than the location was not the correct location everything was fine. We had reserved the truck to be at the 65th Street location and had to drive to the Florin location.James H.
The Caucasian he talked with deep voice helped me load into my vehicle. I had my son in hand and without asking he said â€œlet me kid that up for you man!â€ I appreciated gesture. Definitely a returning customer. SAMSam L.
El cliente no dejó un comentario.Betty W.
That u haul workers explain the rental requirements In full detail for every customer...Jeff C.
Make sure trucks has full or half tank of gasDeidre C.
The vehicle was not as clean as it could have been, I would suggest hiring a team to be totally devoted to cleaning so they are very clean interior / exterior, other than that the service was above average.Edwin B.
El cliente no dejó un comentario.Rhonda W.
El cliente no dejó un comentario.Tania D.
El cliente no dejó un comentario.MARISOL B.
El cliente no dejó un comentario.Reba B.
El cliente no dejó un comentario.TERESA V.
El cliente no dejó un comentario.ALVIN R.
Well everything was great except the truck had a very strong smell of Marijuana. Terrible not what I paid for.PETE C.
I've rented several times from U-Haul on Florin always deal with Victor he always takes care of things right away done no problems I have nothing but excellent things to sayAndrew P.
El cliente no dejó un comentario.TIMOTHY H.
Victor and company go above and beyond every day.David B. | First Impressions
El cliente no dejó un comentario.christopher o. | Overall Experience
El cliente no dejó un comentario.Yulian O. | Overall Experience
El cliente no dejó un comentario.Mary B. | First Impressions
Stressed and time crunched for needing storage. I wanted drive up access for convenience. I called all over. Every other place ( if they even had a unit available ) was double in price! Check in was quick, easy and hassle free! ¡Gracias!Kimberly P. | First Impressions
Victor was extremely helpful.Gloria C. | First Impressions
El cliente no dejó un comentario.Ericca W. | First Impressions
One time I was out of the country and my unit was broken into and I have a hard time trying to claim my loss until now still didn’t get any claim from the insurance for my loss, other from that every thing was goo.NGALANOA U. | Overall Experience
El cliente no dejó un comentario.Andrew p. | First Impressions
Victor is a great guy. Made the experience a good one.Troy L. | First Impressions
The gen,manager @ the Florin store is prince!👄🥰🥂🤗Laurise B. | Overall Experience
I like help they give so great fullAdelina C. | Overall Experience
El cliente no dejó un comentario.Arkayvieya J. | First Impressions
El cliente no dejó un comentario.DEBRA R. | Overall Experience
El cliente no dejó un comentario.Curt T. | Overall Experience
El cliente no dejó un comentario.DEBRA R. | First Impressions
El cliente no dejó un comentario.Valerie h. | First Impressions
El cliente no dejó un comentario.Michael B. | First Impressions
We experienced nothing but professional people during our time with your company. We would like to thank you for your service & providing us with a place to house our items.LARRY J. | Overall Experience
Victor was awesome I was helped as soon as i wLked in the store! It was quick and easy to rent my storage unit. I was taken to the unit to make sure it was sufficient and clean. I was given Victor's business cards and told to contact him if i needed anything at all. I will definitely use uhaul again.PAM R. | First Impressions
Victor was awesome!CAMERON W. | First Impressions
El cliente no dejó un comentario.Anderson V. | First Impressions
El cliente no dejó un comentario.Laurise B. | First Impressions
The Staff at this location was most helpful. They definitely made my move easy .Tam N. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
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