Customer Reviews for U-Haul Moving & Storage at Florida Blvd

3431 comentarios

13151 Florida Blvd   Baton Rouge, LA 70815
(Located at the corner of Florida and Flannery)

(225) 272-9335

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(225) 272-9335

13151 Florida Blvd
Baton Rouge, LA 70815
(Located at the corner of Florida and Flannery)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deseria B. 
Clasificación:
1.0

Better customer service wait times to help on phone are one hour or more

Joyce S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARANDA T. 
Clasificación:
2.0

I had a reservation for a truck for Sunday, Aug 1. When I arrived, they did not have a truck for me. I had to go to another location 10 miles away and a larger truck which created all kinds of difficulties and additional cost.

LISA N. 
Clasificación:
4.0

The overall U-Haul reservation experience was awful. I rented a U-Haul at College Dr in Baton Rouge. Was told 2 days later by text they didn't have the truck and needed to move the reservation to Florida Street. Showed up to pick it up and was told it was double booked and they didn't have a truck. Had to wait for them to contact regional GM who asked if I could wait until the following morning. When I told him I was moving stuff that evening, he found a truck at a location much further down Florida. Ridiculous experience. And paid 79¢ per mile to go further. How hard is it to honor a reservation???

ANURAG S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
4.0

Called ~2 hours before pick up time to tell me vehicle was not available until 12. No dolly available. So we had to wait twice. Once for the vehicle and for a dolly to become available. Staff was friendly however

Destini T. 
Clasificación:
3.0

El cliente no dejó un comentario.

KESHAWN A. 
Clasificación:
5.0

Extraordinario servicio al cliente

MYIA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER V. 
Clasificación:
5.0

Outstanding Customer Service👌🏿👌🏿👌🏿

ROBERTSON B. 
Clasificación:
5.0

Sweep out trailer.

ALVIN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARILYN D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vickie E. 
Clasificación:
5.0

Everything was great! I will be back again soon for my move to hammond. Thank y'all for being so kind & getting me in & out quick! Made my stressful move a little less stressful :)

HALEY J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jarren N. 
Clasificación:
5.0

The three men that were in the office were extremely pleasant and helpful. Could not have been any better.

JAMES B. 
Clasificación:
3.0

The after hour checkin does not work on everyone's phones snd was a hassle to stop off

NORBERT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

HANSONI H. 
Clasificación:
5.0

There were hick-ups and problems as with all moves, BUT in every instance the people at both ends of the move stepped in and were the difference. Good people are always the answer to problems.

BRUCE N. 
Clasificación:
2.0

you did not have equipment i requsted i n return my washer is damaged and i was injured

james C. 
Clasificación:
5.0

Nothing everything was fine

NICOLE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnsea B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gwendolyn G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY W. 
Clasificación:
5.0

The service was excellent and the staff was very friendly and professional, I would recommend friends and relatives

BOBBIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARLENE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN C. 
Clasificación:
3.0

After reserving almost 2 months in advance, someone from an out of town location changed my pick up time and our reservation location was changed without being notified via phone a couple times. Had to fight to get a truck. The guy that did our check in and customer service went out there way to make up for the hell I went through. Worst experience ever in the many years I have used U-Haul.

CONNIE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miracle H. 
Clasificación:
5.0

Keep a close eye on some of your salespeople so mistakes can be caused on time.

DAWOO M. 
Clasificación:
3.0

The first trailer that was assigned to me had lights that did not work. The U-haul employees voiced his opinion that it was OK to go with lights not functioning. I refused to leave with that trailer. They assigned me a second trailer and the lights were working. That trailer had a leak and some of my furniture got wet.

ALVIN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vicki N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clay L. 
Clasificación:
5.0

Excellent customer service. Very friendly and thorough. This location will be my go-to from now on.

Eric G. 
Clasificación:
5.0

Keep caring about ppl showing respect keep smiling and it's all good

Veljon C. 
Clasificación:
4.0

El cliente no dejó un comentario.

FRANK B. 
Clasificación:
4.0

Get some carts to carry out supplies

COURTNEY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don T. 
Clasificación:
5.0

Service was extremely quick I was pleased!

Precyous B. 
Clasificación:
5.0

The service was great I wouldn't add to a take away from the services y'all doing for your customers

Michael E. 
Clasificación:
1.0

El cliente no dejó un comentario.

PRISCILLA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher A. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATHER L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RATTANDEEP M. 
Clasificación:
5.0

The entire experience was great! Toni was a great help in getting us a truck and making certain it was ready. I hope not to be moving again in the near future but anytime I ever need a truck I know where I'll be going!

SHERIE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melissa G. 
Clasificación:
1.0

El cliente no dejó un comentario.

daniel M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Don C. 
Clasificación:
4.0

it was good

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristie E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dalia O. 
Clasificación:
1.0

Phones are never answered... all kinds of suspicious activity on the property... the workers there screw up crap

Britany R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry B. 
Clasificación:
2.0

I requested dollies 2 weeks prior and they weren't available when I went to pick up. The morning I was moving I didn't have what I needed. It made moving extremely difficult; even dangerous. There is no reason why they couldn't tell me beforehand that they didn't have what I ordered.

Frances W. 
Clasificación:
4.0

El cliente no dejó un comentario.

LESTER S. 
Clasificación:
1.0

We reserved a 26 foot truck for 24 hours. And they rented it out to someone else. Leaving us with a 20 ft truck that had to be returned in 9 hours. Terrible

Lance W. 
Clasificación:
5.0

Frank and the crew was very knowledgeable and helpful with my u-haul rental process and experience.

Efrem P. 
Clasificación:
5.0

The website!

Anastasia K. 
Clasificación:
5.0

The staff makes all the difference. Kevin and his team are first class. Equipment availability is always as promised. Their recommended mover was excellent as well.

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

Great hitch installation on our Cadillac XT5! Great communication!

Aubrey C. 
Clasificación:
4.0

I Enjoy everything about this location and they where ready nice thanks..

DARYL C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James F. 
Clasificación:
1.0

Original delivery date to final destination was missed. I did not receive a call to tell me that the boxes would not be delivered. When I called, the rep simply said "there was a delay in shipping". The boxes were delivered nearly a month later, which cost me a month's worth of rent for each box. Finally, I was put in touch with the driver, Courtney, who delivered exceptional service. She kept me informed of the delivery schedule, assured me that the boxes would be delivered on the rescheduled date, and then texted me after she dropped off the boxes. Courtney deserves your recognition as an exceptional employee. Your operators need to include a procedure to call customers expecting delivery as soon as they know delivery won't occur. The same thing happened to me when I waited over 4 hours for 3 boxes to be delivered in Ft. Myers, Fl. When I called, the rep simply said that no boxes were being delivered that day. I asked to talk to her supervisor. She checked with her supervisor and she told me that my boxes would be delivered by 10 AM the next day, which they were. I couldn't believe that the supervisor would not take my call. Also, concerning the Louisiana delivery, I used MovingHelp to hire a moving company to unload the boxes. I couldn't find or retrieve the payment code, so I paid the mover directly. I informed MovingHelp what happened and the mover confirmed that I paid him directly. I'm still waiting for a response from MovingHelp to my request for a refund. Another incident was in South Bend, IN where I reserved a 5x8 trailer a month in advance and confirmed the reservation 2 days prior to pick up. When I got there, I was informed that there was no 5x8 trailer available. I was rented a 6x12 instead. Lastly, I had to call U-Haul several times because I had 3 different reservations at various dates and locations. Each time, I was on hold for 45 minutes on average. Even when I dialed the local number to talk to the local manager I was on a lengthy hold and the phone was answered by a rep located somewhere other than the local store. I strongly suggest you put in a call back feature to your automated system. Thus, my overall experience was unsatisfactory with U-Haul.

Thomas E. 
Clasificación:
5.0

Extraordinario servicio al cliente

DESIDERIO S. 
Clasificación:
5.0

Tried calling the customer before the truck is late interning in like if it's due at noon call the customer at 11 AM versus calling the customer at 1 PM that would be a courtesy if you would have time to do that sort of thing but all in all it was a good experience

PAULETTE P. 
Clasificación:
5.0

The only problem was that it said the trailer was a 6'2x12' box but the gate wasnt 6'2” wide. Therefore I couldn't even use it and wasted 40$

TRACE W. 
Clasificación:
5.0

Nothing. It was perfect!

MARY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Landon D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brett W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER C. 
Clasificación:
5.0

Online reservation, an reservation change, as well as local office staff service were excellent. The rented 5' x 8' trailer & lights were in good conditon. However, the trailer had apparently been use to haul gravel. Had to sweep out remnants, to prevent slips and falls, and damage to items to be hauled.

MICHAEL H. 
Clasificación:
5.0

Location did really well, very friendly, helpful and professional.

WILLIAM S. 
Clasificación:
5.0

Smooth transaction with no wait, outstanding customer service.

JOSE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARMAINE J. 
Clasificación:
5.0

Very Professional and Assistance Wonderful.

FRANK M. 
Clasificación:
5.0

Nothing! You guys are amazing

Phuong D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID R. 
Clasificación:
5.0

Great customer service !!!

KIMBERLY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie E. 
Clasificación:
5.0

The brakes were fantastic on the traler I rented.

DAVID B. 
Clasificación:
5.0

Nothing, Kevin and Frank were expert associates for U - Haul and did an excellent job in making my U - Haul experience a pleasurable experience.

RICHARD L. 
Clasificación:
5.0

Everything was great!

David G. 
Clasificación:
5.0

Location was very busy. That being said, they were extremely well mannered and efficient. Knowledgeable people are a blessing, to your organization. Lady who rented the cargo van, to me, was super.

ROBERT P. 
Clasificación:
4.0

El cliente no dejó un comentario.

KRISTEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN D. 
Clasificación:
5.0

I had a great experience. Great customer service. No recommendations for improvement at this time. ¡Gracias!

ROSALYN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LILLIAN Y. 
Clasificación:
5.0

Fast and friendly customer service.. no problem or complaint

CHARLENE W. 
Clasificación:
5.0

N/C

STACEY A. 
Clasificación:
4.0

El cliente no dejó un comentario.

FRANK B. 
Clasificación:
5.0

I think his name was Jesse??!! Very helpful and patient! He took the time to review my return and remained professional despite his busy day! Grateful for staff like him. Keep it UP!!

NYOSHA J. 
Clasificación:
5.0

Wow..This was one of the most pleasant experiences i have ever had with any rental company. The whole staff from the top down were real to life people. They are the best at thier jobs and should pat themselves on thier backs for a job very well done. My wife and i escaped from the wrath of Hurricanes Laura and Delta in SW la . to a new beging in Baton Rouge. And the UHaul team made our move like it was made for the movies. JUST AWESOME. FROM START TO FINISH WE HAD THE VERY VERY BEST. PERIOD.

ruth w.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer E.  |  Overall Experience 
Clasificación:
3.0

Expensive for conditions.

Sabrina W.  |  Overall Experience 
Clasificación:
5.0

Several of the employees i remember from 10 years ago when i moved away. This says much about the work environment

MICHAEL B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer E.  |  First Impressions 
Clasificación:
5.0

Owner was extremely helpful, and so was everybody else that work there nothing but smiling faces and cool vibes🥰

Lakeisha S.  |  First Impressions 
Clasificación:
5.0

Everything was good until we got to the counter. The white lady had a nasty attitude with several customers the day before(Sat 9/12) and I got the rudeness once I turned the equipment back in. I also asked her, was it anyone else I could talk to and thats when she said, she was tired and apparently didn't want to be there.

Annie T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Shameka W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marsha C.  |  Overall Experience 
Clasificación:
5.0

The service was great and I had no problems.

Donnell J.  |  Overall Experience 
Clasificación:
5.0

Excellent Service

Helen H.  |  Overall Experience 
Clasificación:
5.0

I would like to thank you so much traveling to state to state it were great no problems at all and when I went to get my storage even better all the employees are the best keep up the good work

Vidal T.  |  First Impressions 
Clasificación:
5.0

The staff was friendly and very helpful.

Donnell J.  |  First Impressions 
Clasificación:
5.0

everything was great, no complaints

William L.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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