NORMAN B.
El cliente no dejó un comentario.
Comentarios de los clientes para U-Haul Moving & Storage at Fall River at I-195
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Testimonios de clientes recientes de U-Haul Moving & Storage at Fall River at I-195
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Juan R.
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First Impressions
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Sus instalaciones son muy buenas pero deben mejorar los precios un poco no estaría malí tendrían y tendrían más volumen de rentamieto
Irene D.
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Overall Experience
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My boxes and mattress were all wet and full of rat dropping
Richard R.
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Overall Experience
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the young man who helped me was very good at his job.
Sandra A.
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Overall Experience
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Elevator barely ever worked. Which for somebody with a hip replacement I had to move furniture out of the facility down 2 flight to stairs. My card barely ever worked sometimes to get into the building. More than anything though it was the elevator that was always inoperable. For the amount of money that I spent there it's completely unacceptable. I at times would call to make sure that the elevator was working but on the day that I had to move everything out it was not working as with a lot of other times I went by there. Nick was a great help and honestly would call me when the elevator was up and running so that I would be able to go there and get stuff out.
MARK H.
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Overall Experience
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Monica Martins the on site manager as i know her always provides EXCELLENT customer service. Mark Harrison 508-441-9779
Kelly D.
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Overall Experience
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The Manager was sweet and they took care of the storage units well they were maintained very well.
Melinda F.
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Overall Experience
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We will definitely like to go back next spring
EDWARD M.
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Overall Experience
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My bike got ruin bye mice’s are my wires and was there for ten years and your storage kept on raises storage fee
Brittany H.
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First Impressions
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The manager was incredibly sweet, extraordinarily helpful, and very professional. It was a wonderful experience.
EUGENE O.
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First Impressions
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Everyone there were really nice courteous and professional...hire more like this crew...I'm serious.
luce m.
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Overall Experience
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IMain outside access gate broken numerous times. Issue with accessing outside door numerous times. Pass card wouldn't open the door. On last day there was a back up of 3 members trying to access. Unsafe area with people congregating outside there units. Called office for information and person in office started swearing and yelling about having to eat and this f...king job sucks he wasn't f....ing going to keep doing this and he was f......ing going to quit. I was shocked and person that had answered the phone was trying to calm the other down and kind of apologized but not too sincerely. That was enough for me. When checking out 9 days before my monthly end date I expected a partial refund. When asked the clerk told me he didn't think so because it was close. I had 9 more days that I had paid for. My billing was on the 10th of the month and I left the 1st.. I said then I'll take my unit back if I have to pay until the 10th. He told me that would be a $50 charge to do that. I was extremely angry and as I was leaving I did say very loudly that UHAUL was the worst and I'd tell people that. I think this place was undergoing management/ help change. I haven't seen the 40ish man who was there before in a while.
Josue H.
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First Impressions
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Muy buena y los empleados muy eficientes
CHERIE C.
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Overall Experience
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Monica and her stag went above and beyond to help and accommodate me... thank you really doesn’t express how grateful I am for the entire experience 💖
richard k.
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First Impressions
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Several issues at the start but staff very helpful and issues resolved.
CHERIE C.
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First Impressions
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Monica and her staff were amazing .. they went above and beyond to make the experience the best I have ever had with U-Haul !!!! Thank you so very much for all the help and love it was a priceless moment for me 💖
Edward M.
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First Impressions
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The lady at the counter was very polite and made sure i was very satisfied and made me feel comfortable and happy after i left
Hilda s.
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First Impressions
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MONICA MARTINS IS A GREAT HELP ,KNOW HER WORK WELL AND DID A GREAT CUSTOMER SERVICE .
Barbara A.
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First Impressions
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A little concerned that the associates were not wearing masks. She put hers on at end of completing the paperwork but the other male employee didn't wear one at all. Just saying I feel they should be wearing a mask at all times when customers enter the office. Plus they can spread it to the merchandise that the customers touch. The male employee was working on rearranging the merchandise on shelves.
Frank V.
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Overall Experience
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Nice place except having to wait for people to move from blocking the entrance. Having to get out of my truck and go inside to ask them to move. Either employees of you or customers being ignorant. No signs saying don’t block entrance. Some times I waited over 10 min.
Thomas M.
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Overall Experience
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The place was very nice I gave you the four-star reading because I do not give five star rating
Jed D.
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First Impressions
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Very friendly and efficient. Monica and Kim were very helpful.
Daniel S.
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Overall Experience
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A well-maintained facility with a courteous and competent staff.
Kayla B.
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First Impressions
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LINDA G.
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Overall Experience
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I was there from 2014 to 2019. Never had a problem... I had an inside unit & was always comfortable coming or going. Place was always well lit. Staff was always so friendly & helpful.
Sharon B.
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First Impressions
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I can't say enough good about this facility. I was provided with excellent service and care and I certainly appreciate it.
Nancy P.
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First Impressions
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Great experience Staff very knowledgeable, helpful and friendly
RUSSEL C.
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Overall Experience
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If you have storage needs ,this facility is for you.
Frank V.
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First Impressions
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From customer service to pricing. 👍
Brett M.
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Overall Experience
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Everything was great. The staff was helpful, the facility was clean, well lit and taken care of. The only complaint I had was the key card gate would be broken and remain open from time to time.
timothy m.
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Overall Experience
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Excellent experience.
Lindsay B.
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Overall Experience
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They were very understanding, and helpful.
Alice M.
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First Impressions
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Good
JAMES M.
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Overall Experience
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Would use this facility again all my things were safe and secure staff was very helpful at all times
Barbara M.
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First Impressions
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Excellent service
Glen B.
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Overall Experience
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Very good
GLENN J.
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Overall Experience
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Great place to store your stuff. I had left over office equipment and furniture. Sold all in a safe and secure environment. The staff was great!
Eliane D.
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Overall Experience
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Good storage and nice clean
Sandra G.
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Overall Experience
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It was a pleasure doing business with this company
Glen B.
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First Impressions
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Very good
AMATO P.
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Overall Experience
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Our family relocated which is the only reason after 10 years that we moved out. Joe Santucci is the Manager runs a good outfit. Each of the staff members have been patient and kind.
GLENN J.
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First Impressions
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Very positive experience. Customer Service representative was polite, professional and courteous. Her name was Amy! I initially had a few concerns and they were quickly resolved. Thanks, Glenn j
vincent s.
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Overall Experience
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very helpful and professional service
Ken M.
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First Impressions
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Great all around experience! Joe is very friendly and takes time to explain everything.
Jane M.
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First Impressions
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Very personable and efficient young woman helped me.
Jonathan B.
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First Impressions
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They took care of me.
Linda B.
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First Impressions
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The gentleman who set up the service for me was kind, informative and very professional. It was such an easy process. The facility is clean and well maintained. Great experience.
Thomas M.
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First Impressions
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The people behind a desk was very professional explain to me everything the girl behind the death show me where the unit was how to operate the elevator and everything else that was very good at them
Kenneth B.
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First Impressions
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Awesome customer service.
William C.
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Overall Experience
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Pleasant St has always been the BEST store very good to see Matt Santos again will be back for sure
MIKE F.
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First Impressions
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Great job in helping decide exactly what I needed
KEITH M.
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Overall Experience
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I am satisfied with the service that I got and would recommend it to anyone who asks.
Dawn M.
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Overall Experience
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The only problem I ever had was sometimes the elevator didn't work
Ryan C.
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Overall Experience
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Your company she prorate when people move of the the unite early then the end of the mouth
Lucille C.
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First Impressions
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Very helpful in correcting drop off point. Wirked well with me for stirage unit and couteous
Zachary M.
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First Impressions
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Excellent staff. Professional and courteous. Facility clean .
Summer D.
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Overall Experience
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Cheryl was very helpful in the office and the facility worked out good for our needs. Tractor trailer accessible!
Robert S.
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First Impressions
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Person was very helpful
Netria H.
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First Impressions
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Great customer service
David E.
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Overall Experience
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Good people polite and prompt excellent thank you
marjorie c.
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First Impressions
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Staff was very helpful and answered all my questions.
jay c.
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Overall Experience
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Very convenient location
David E.
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First Impressions
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Polite patients good communication I would defently refer others
jay c.
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First Impressions
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Na
CLEMENT B.
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Overall Experience
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No complaints.
Veneranda M.
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Overall Experience
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Everything worked just as we would hope for
MIKE M.
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Overall Experience
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I was there 4 yrs no problems at all. All stuff was in climate controlled unit. I am handicapped and on a monthly check. And I was informed that a late fee of 22.00. I was told its law now. Really!!!
BILLIE J W.
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Overall Experience
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The staff was very friendly, and very helpful. Thank You.
Lindsay D.
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Overall Experience
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This facility was the closest location that had the 26ft uhaul truck I needed. Overall I have rented from this location several times and each time I had issues returning truck & with storage unit
Delia M.
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Overall Experience
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Very nice customer service
Leeann W.
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Overall Experience
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I have a gift certificate that U-Haul would not let me get my money back it’s not fair and I’ll never use them again. Also I’ll tell the people I know to never get a gift certificate or use U never
Lisa Jay F.
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Overall Experience
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Great place
Mary L.
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Reservation
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The staff was very friendly, helpful and efficient. I had not used this location before, so I was a little concerned, but everything went very smoothly. Thanks!
Florentino C.
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Overall Experience
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No comments
arianna d.
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Overall Experience
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The uhual truck I rented on 9/29 was all messed up and I got the wrong size and had to go to a different facility and they were rude about the mistake
CAROL A.
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Overall Experience
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Lost a unit to arson fire. You have cameras but not monitored. You moved remaining large locker into 2 smaller units, piled stuff on top of stuff. Snowblower on top of dresser added others property .
JAMES M.
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Overall Experience
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This is an incredible staff and management ! They worked with me through an difficult period in my life. Completely supportive, compassionate, and professional. I recommend this facility it’s team!
BRENDA R.
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Overall Experience
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The staff are a great people
marimar c.
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Reservation
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El camión en malas condiciones no frenaba se calentaba el storage que reserve no aparecia en sistema y la empleada poco amable y nada profesional.
Shaun C S.
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Overall Experience
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the little time I had the unit it was a good experience
Jerald B.
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Reservation
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For new Storge units it’s a shame that there all infested with roaches and other bugs I was very happy I found them before I put my stuff in there but the employees was nice and helpful
Jordan S.
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Overall Experience
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Wonderful service and friendly employees. I had no problems, but wished they were open a little later on weekdays, since I work long days. Not a deal-breaker by any means.
Ann Marie R.
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Reservation
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I have dealt with the U Haul in the past and had a great experience and now with something going on in my life i need them back and i am sure i will have the same great experience
Jenna D.
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Overall Experience
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Staff was rude when you didnt have your payment on time. They were quick to put their lock on your unit but took forever to take it off.
FRANK S.
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Overall Experience
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It Was Pretty Expensive For The Unit.
Daryl A.
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Overall Experience
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1st 2 weeks gate was broken.When "fixed" it had taken 30-45 mins of running back and forth 2 gate on 3 consecutive visits.I finally had enough and removed my stuff.The staff was terrible.Unsatisfied!
SERGIO B.
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Overall Experience
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Fall River Manager was rude I paid 179$ for a storage for my 2018 Porsche Macan ! 3 attempt 3 difficult days after the new system the remote did not open the gate “ so I paid for locker have no access
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