Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Not to rent a vehicle with gas less than 1/4 of a tank.
franisco S.
Clasificación:
4.0
El cliente no dejó un comentario.
Gary M.
Clasificación:
5.0
Nothing every thing was great
Joyce G.
Clasificación:
5.0
First time in ten years renting a Uhaul. Love the tech and simplicity.
Erol F.
Clasificación:
5.0
Outstanding Experience !!! Fast in and out !!! Was able to complete my task within the day!!! Thank you to the staff for all there help in making it happen smoothly and very productive!!!
RICHARD B.
Clasificación:
4.0
Great staff, smart and quick
brian D.
Clasificación:
5.0
El cliente no dejó un comentario.
David M.
Clasificación:
3.0
I couldn't use the buy back from the boxes cause I lost the receipt with the move and had to just throw them out at uhaul and couldn't get my money back which was a wate
William R.
Clasificación:
5.0
Manager very helpful, have used many different locations and this was the best by far.
mark P.
Clasificación:
5.0
My experience was great, the customer service was awesome and very helpful. I appreciate it so much.
Christina K.
Clasificación:
4.0
Tire kept needing air should have been replaced
Victor D.
Clasificación:
5.0
El cliente no dejó un comentario.
Brenda M.
Clasificación:
5.0
Nothing, everything went smoothly for the pick up
dianna R.
Clasificación:
5.0
I've rented from u haul in the past, pleasant Street location Fall river, which I thought was pretty good but no comparison to the service I received at Lewiston Street Fall River, especially from such a young gentleman, he was very polite and professional and I'll continue to use this location for anyone if my moves or recommending it to anyone else, thank you for your help and professionalism
daniel B.
Clasificación:
4.0
El cliente no dejó un comentario.
Sabrina L.
Clasificación:
5.0
El cliente no dejó un comentario.
franisco S.
Clasificación:
5.0
dude working was really nice and helpful and prompt.
William M.
Clasificación:
5.0
I have to say the girl that waited on me did everything she could to help me get a storage unit and fulfill my needs for a storage unit very good experience
Very polite and knowledgeable I really appreciated her help!
kimberly d.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Guillermo H.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
ann r.
|
Overall Experience
Clasificación:
1.0
Service was very awful
Paulo C.
Clasificación:
5.0
El cliente no dejó un comentario.
melissa S.
Clasificación:
5.0
El cliente no dejó un comentario.
WILBETH R.
|
Overall Experience
Clasificación:
5.0
Like always, excellent service, friendly staff and very attentive. That's why I always return.
HENRY T.
Clasificación:
5.0
El cliente no dejó un comentario.
George C.
Clasificación:
5.0
El cliente no dejó un comentario.
Eric M.
Clasificación:
4.0
El cliente no dejó un comentario.
Tara S.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
amilcar F.
Clasificación:
5.0
I was greeted by everyone working when I walked in and and the service was phenomenal
Donald W.
Clasificación:
3.0
Rates was to expensive for me thank you.
Emanuel S.
|
Overall Experience
Clasificación:
1.0
El cliente no dejó un comentario.
Shawn P.
Clasificación:
3.0
El cliente no dejó un comentario.
Katelynn M.
Clasificación:
5.0
El cliente no dejó un comentario.
SARAH D.
Clasificación:
4.0
The man working on the day we rented a truck was excellent. Very quick, polite, and informative. Best experience we've had with a U-Haul employee.
ADAM C.
Clasificación:
5.0
El cliente no dejó un comentario.
KEITH R.
Clasificación:
4.0
El cliente no dejó un comentario.
lisa l.
|
First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
James A S.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
STEVEN C.
Clasificación:
4.0
Staff was very helpful and courteous. Professionally run. Thanks
SCOTT G.
Clasificación:
5.0
The truck wreaked of cigarettes, but they can't babysit bad customers. Invest in ozium bombs. They work great! And charge the bad customers for their leftover stinks!
KERRIE F.
Clasificación:
5.0
Allen was a awsome help with all my moving needs. He went way above my expectations. Thank you, Michael Michaud.
MICHAEL M.
Clasificación:
2.0
We rented from U-Haul for approximately 10 months we went there at least once a month and every time we went there the elevator was broken. We would call and it took a long time to get someone down sometimes to fix it. It was a big inconvenience as far as trying to remove stuff from our unit because we had to carry everything by hand. I would never rent from here again.
Melissa R.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Dilaury S.
|
Overall Experience
Clasificación:
4.0
Have never had any problems or issues. Staff has always been friendly and helpful.
DANIEL T.
|
First Impressions
Clasificación:
5.0
Nothing as far as I am concerned.
ANA A.
Clasificación:
5.0
Great service all around
NICHOLAS E.
Clasificación:
5.0
El cliente no dejó un comentario.
PEDRO B.
Clasificación:
5.0
El cliente no dejó un comentario.
WILLIAMF P.
Clasificación:
4.0
El cliente no dejó un comentario.
Sandra T.
Clasificación:
5.0
El cliente no dejó un comentario.
ERIC R.
Clasificación:
4.0
El cliente no dejó un comentario.
nancy s.
|
Overall Experience
Clasificación:
5.0
Everything was great -- with one exception. The gas gauge on the van we rented did not function properly: it under-registered the amount of gas we put in the tank before returning the van -- until the van was actually on the road again, being driven. Then the gauge showed the tank was completely full, whereas back at the pump, when we turned the motor back on, the gauge showed only ½ a tank. As a result, we ended up putting 14 gallons in the van when we should have put 5 or 6 at the most -- our trip had only been 89 miles (on the highway!). We cannot help but suspect that UHaul has programmed its gas gauges to malfunction this way, although of course we have no proof. UHaul got a good 8 or 9 gallons of free fuel from us. The UHaul employee who handled our rental was great and we do not want this complaint to reflect poorly on him. We realize he was not empowered to do anything aobu it.
LILLIAN W.
Clasificación:
3.0
Elevator was always not working
SCOTT F.
|
Overall Experience
Clasificación:
4.0
Was told I would get a $50.00 credit because the rental reserved was not available when I arrived for pick up and I went with a smaller rental size. At drop off I stated this as well, the employee stated it would go on my card within minutes of the charge itself. This did not happen. I had to call and then was told it was not put in the system and I would have to wait for customer service to call and then they would have to do this. This could have been avoided by simply checking in the truck at the time of drop off and seeing that the credit was not in the system, BEFORE a charge was applied to the credit card. Leaves a very bad taste as how the transaction took place. Cheers
HAROLD M.
Clasificación:
5.0
El cliente no dejó un comentario.
Judah G.
|
Overall Experience
Clasificación:
2.0
Get the price right
GLORIE A.
Clasificación:
3.0
El cliente no dejó un comentario.
WILLIAM CHARLES R.
Clasificación:
3.0
El cliente no dejó un comentario.
LISA R.
|
Online Move In
Clasificación:
4.0
El cliente no dejó un comentario.
Stacy H.
|
First Impressions
Clasificación:
5.0
Absolutely nothing, keep up with the good attitude.
HENRIQUE B.
Clasificación:
5.0
El cliente no dejó un comentario.
Antonio P.
Clasificación:
5.0
El cliente no dejó un comentario.
HENRIQUE B.
Clasificación:
5.0
The people who work there are awsome they helped get me the right size storage unit for my needs they all took the stress out of the big move i had to do im glad they were there to help i .thanx
Jaquelin C.
Clasificación:
5.0
El cliente no dejó un comentario.
ERIC K.
Clasificación:
5.0
UHaul was a great company to work with through a very difficult move.
Michael B.
Clasificación:
1.0
I put fuel in the truck less then a quarter mile down the street to bring the truck back to the fuel level on the gauge they still charged me 17$ for four gallons of fuel which was completely wrong there was just over a half a tank of fuel when I picked the truck up I dropped it off with just over a half there's absolutely no way I should be charged for that
ASHLEY B.
Clasificación:
4.0
El cliente no dejó un comentario.
Derrick S.
Clasificación:
5.0
Staff was helpful and friendly. Overall great experience
JASON H.
Clasificación:
5.0
Truck smelled of cigarette smoke.
KENNETH A.
Clasificación:
4.0
El cliente no dejó un comentario.
ROSE L.
Clasificación:
4.0
I'm not sure why I was asked for my passport/references/copy of my lease that was needed for my app enabled check-in. It added a considerable amount of time to it and I don't understand why it didn't let me know that I have to bring this stuff when I made the reservation.
Christopher C.
Clasificación:
5.0
El cliente no dejó un comentario.
MARIA R.
Clasificación:
5.0
Sales associate was pleasant and knowledgeable.
ANTHONY A.
Clasificación:
4.0
El cliente no dejó un comentario.
benjamin p.
|
First Impressions
Clasificación:
5.0
Great storage facility and great people that work there I would recommend that place to anybody.
messias a.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Harold M.
Clasificación:
4.0
El cliente no dejó un comentario.
BELINDA F.
|
Overall Experience
Clasificación:
5.0
Even though I elected to do mobile check in and mobile check out, one of the staff members was very helpful in giving me important information on Parking and the checkout process.
JUSTIN E.
Clasificación:
5.0
El cliente no dejó un comentario.
Rodrigo J.
|
First Impressions
Clasificación:
5.0
I would like to compliment the young man that helped us set up our storage unit and helped us upgrade from the original one that we had reserved and showed is the model units to give is a better idea of the space ,he was really helpful
Stacy T.
|
First Impressions
Clasificación:
5.0
A confirmed registration done in Sept. with Pleasant St for a 20 ft was reconfirmed abbot a week or two before Nov. 6th. Late Nov. 5th learned someone had altered to a 10:30am vs my 7:45am pick up and when we went there , there was no truck. Lewiston St U-haul had one and we finally got it around 11am! Lucky since it did not rain that day, our Lions event was not too much affected. Lewiston was very professional and supportive. Why does this happen??
Scott L.
Clasificación:
5.0
excellent service, worth the extra money to have my belonging in a clean and safe place. Originally had a reservation with Public storage, but when I went to the place it was dirty and it had holds in the roof. Also, it was not is a safe neighbor and I was worried.
Cheryl G.
|
First Impressions
Clasificación:
4.0
Very busy and the clerk handled things very well.
MARICE ANN P.
Clasificación:
5.0
I have used this location before and will again.
DAVID M.
Clasificación:
5.0
The staff were very pleasant to work with and helping me figure out what I needed.
Kimberly D.
|
First Impressions
Clasificación:
3.0
Need more parking . You are not able to park your vehicle in the storage lot . They need to buy part of the parking lot across the street from the office , for customer parking, instead of having to park on the side streets.
Jeremiah C.
|
Overall Experience
Clasificación:
1.0
El cliente no dejó un comentario.
DAVID C.
|
Overall Experience
Clasificación:
2.0
Honestly the worst unit I have ever had due to one big headache I am sure the staff is aware of, the elevator. Besides that staff was helpful and polite only other concern I had was people walking in the faculty when I swiped my card that appeared homeless. I been homeless so nothing against that but for security I believe they should check in as well. The elevator is the biggest headache there though
Steven A.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Melinda M.
|
Overall Experience
Clasificación:
3.0
Price kept going up
KRUNNA A.
|
Overall Experience
Clasificación:
3.0
Has nothing to do with the location.I made a reservation for Friday in New Bedford I was not notified that my trailer did not get returned so when I arrive I was told I had to drive to fall river 20 min away to get me trailer so already on a tight schedule I had to make it to fall river before the closed and then to inconvenience me more on my return I had to drive the trailer to fall river again even though I made my appointment in New Bedford not very pleased with the customer survive was inconvenience in more then one way and was never compensated for it was supposed to receive $50 voucher haven't received yet I am very disappointed and will let people know about my inconvenience and will most definitely never use your services AGAIN!!!!!!!
ZACHARY R.
Clasificación:
4.0
Gas charges are out of sight. Went 15 miles and was charged $20. If you rent put in gas when done. Gas charges were not explained sufficiently.
ALVIN D.
Clasificación:
5.0
El cliente no dejó un comentario.
Peter R.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Robert R.
|
Overall Experience
Clasificación:
5.0
The after hours service is a wonderful idea but, it has many glitches that need to be fixed. From the uploading of pictures, to be kicked out and have to start all over again, and having to use a more recent picture, even though I just took it 3 minutes before. It was extremely time consuming and infuriating, to say the least. Please work on this. My experience would have been 5 star worthy if it wasn't for that. The truck was beautiful, handled well and maintained perfectly. Definitely a wonderful service just needs some tweaking. Gracias
Danielle C.
Clasificación:
1.0
The guy lied about the a damage spot tried to charge 350 for that when I proved the damage was there before I rented it poor customer service need to train Bette lemon their people skills
KYLE M.
Clasificación:
3.0
I attempted 3 times to complete the online move in but I got an error all 3 times. Then, when I tried to do the process through the store itself I couldn't get hold of anyone. I was transferred to a representative somewhere that was very nice but couldn't help. We had to stop and pull over on our way Just to get this done which delayed us and almost costing us 100s of dollars.
Rebecca S.
|
Online Move In
Clasificación:
4.0
El cliente no dejó un comentario.
Alvin D.
Clasificación:
4.0
El cliente no dejó un comentario.
yeisha m.
|
Overall Experience
Clasificación:
1.0
The security devices broke and we're never fixed but they still kept raising my rates.
Bo A.
|
Overall Experience
Clasificación:
5.0
My sales agent was very helpful and pleasant to deal with. she deserves a raise $$$$$$
DAVID P.
Clasificación:
3.0
Had mice in unit requested. Threw 3/4 of belongings away requested last mont refund was out two weeks before end date and management refused b said my responsibility to bait traps
michelle m.
|
Overall Experience
Clasificación:
5.0
I have still NOT received a confirmation email that I have terminated my tenancy and my credit card will not longer be billed. Please get that to me William Carnes
William C.
|
Overall Experience
Clasificación:
5.0
all is good - great management
Marc M.
Clasificación:
5.0
El cliente no dejó un comentario.
ANTONELLA C.
|
Overall Experience
Clasificación:
3.0
Have literature available that better explains the policies, prices and protocols.
Nathaniel R.
Clasificación:
5.0
The customer representative at the front desk was very knowledgeable and friendly.
Guillermo H.
|
First Impressions
Clasificación:
4.0
Uhaul as a whole they are a bit above average but where I went to rent a unit it was very poor, I have been there quite a few times with a friend of mine and seems that there is always an issue at that facility, my experience I was at the facility for the opening time at 7:00am due to the online check out wasn't happening even tho I did it three times, I got there before 7 and the doors weren't open and ready to take anyone until 7:30, no big deal things happen we're all late every now and then, the person at the desk went to do my reservation and the final step she gave me my license and a written down number to uhaul and said idk why but I can't make it past the end here's the number to call, ok no problem, got in my car called the number mine u at this point it's 8am, I was on hold for ten minutes, not to bad, the woman on the phone was nice and helpful, she resolved the issue with the computers that day quickly and sent me on my way, I make it to the unit, opened it, and realized I had made a huge mistake and ordered a unit way to small for my stuff, now the unit was paid for the lock wasn't even used but I realized that was my mess up and didn't expect uhaul yo accommodate me for my mistake but seeing how I really needed something at that moment and something larger I took the chance of asking the person at the front desk if for any chance I would be able to hand in those keys and pay the difference for the next size up, she couldn't do the transaction I was told it was above her pay grade and that her manager would be there later on in the day but told me if it was something I needed ASAP to call that number she had given me once again, I sat outside called the number was on hold for 30 minutes for the rep to tell me that there is absolutely nothing she could do that the only thing she would be able to do was put a reservation on the upgraded unit but still have my original unit active so pretty much sat outside of uhaul for 30 minutes for some one to tell me pretty much that's I wasted my time calling, I left at this point already frustrated over 2 hours of my day was gone but bit the bullet because again my fault. Early after noon I called the location to see if the manager was there I was placed on hold for 20 minutes until I couldn't take it anymore and hung up, called them back and the person that put me on hold had redirected me to the uhaul 1800number once again lol finally after holding again for a while I told the person on the line what was happening (at this time I didn't know I was redirected) and the lady tells me that she can't cancel it must be don't at that location and if I wanted she could transfer the call there that's when I questioned why it wasn't a direct call earlier, she transferred the call and what do you know on hold once again. Couple hours went by after I hung up during the hold out of frustration and this time I took a different approach and did the live chat on the website, I believe the contacts name was amber and she was extremely quick extremely helpful, very professional told me she would email the GM, send me a copy of the conversation and send me the gm email just in case. Not very long after that call the GM had reached out to me and was very proper and professional, didn't ask me what happened who messed up didn't ask for details which I respected because even tho I had a aweful experience I wouldn't want someone to lose their job because of it so I liked that and he gave issued a refund, still waiting on the refund but that's to be expected
Derick F.
|
Online Move In
Clasificación:
3.0
Doors and google state this operation opens at 7am but no one arrived to open the store till about :730am and unfortunately I didn't leave with a truck till about 7:45am and I had reserved my truck for 7am. Other than that everything else was good
omar S.
Clasificación:
5.0
El cliente no dejó un comentario.
Nicole F.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Wayne P.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Lucas S.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
JAMIE S.
Clasificación:
5.0
El cliente no dejó un comentario.
JHON D.
Clasificación:
5.0
The experience was simple and went well, professional office staff I would definitely recommend this location. I look forward to using this method again in the near future.
PATRICE C.
Clasificación:
5.0
Nicholas was wonderful to work with, very informed and professional. If I could give 10 stars I would!
Jessie D.
Clasificación:
4.0
There wasn't anyone in the office at the time I went to drop off and I didn't know there was a key box until another customer came to drop off as well. He told me after I had waited a considerable amount of time. Wish that had been communicated to me.
YVONNE P.
Clasificación:
4.0
El cliente no dejó un comentario.
David D.
|
Online Move In
Clasificación:
2.0
El cliente no dejó un comentario.
MARYANN K.
Clasificación:
5.0
Possibly have a second employee . One person gets overwhelmed with an inrush of customers which creates a long wait . This wait could have a potential customer go elsewhere next time . The employee that was working at the Lewiston location did an amazing job.
EDWARD P.
Clasificación:
5.0
Nicholas was outstanding
RICHARD L.
Clasificación:
5.0
El cliente no dejó un comentario.
Vincent M.
Clasificación:
5.0
Fantastic customer service. Very knowledgeable about my needs, even put a smile on my face during some hard times. That man needs more $$!!
Jared S.
|
First Impressions
Clasificación:
5.0
Nicky Baby is absolutely sweet as he can be , most understanding will big to listen and get what you need ! He knows he's Stuff ! Great great customer service
Kimberly G.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Thomas F.
|
First Impressions
Clasificación:
5.0
The pad lock for the uhaul was not included and the dolly I requested wasn't there.
ADRIANNA N.
Clasificación:
5.0
El cliente no dejó un comentario.
MICHAELJOHN G.
Clasificación:
5.0
El cliente no dejó un comentario.
julie p.
|
Overall Experience
Clasificación:
5.0
The young man that helped us was outstanding! Very helpful and knowledgeable. Made renting a storage unit super easy and simple! I love how the storage unit comes with its own lock and it was very clean inside.
Jennifer H.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
SASHA D.
Clasificación:
5.0
I had a good experience thanks
MARGARET R.
Clasificación:
5.0
Professional and friendly customers service. Give me all the info I needed
Luis O.
|
First Impressions
Clasificación:
5.0
The staff went above and beyond to accommodate me with a truck, during a very difficult time. I could never forget the kindness, the compassion and the good laughs needed at that very moment. I appreciate them very much.
NANCY N.
Clasificación:
5.0
El cliente no dejó un comentario.
Keegan M.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
CARLOS T.
Clasificación:
5.0
El cliente no dejó un comentario.
Krystal D.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
vernon n.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
James N.
Clasificación:
5.0
El cliente no dejó un comentario.
LISA C.
Clasificación:
5.0
El cliente no dejó un comentario.
SUSAN J.
Clasificación:
5.0
Great experience.
WILLIAM W.
Clasificación:
5.0
Keep those elevators working properly in the 2nd floor indoor storages... That should do it...
RANDY W.
Clasificación:
5.0
We had a problem at our usual location and tried this new location it was fantastic. The young man at the counter was extremely helpful
ROGER B.
Clasificación:
5.0
El cliente no dejó un comentario.
Marc C.
Clasificación:
5.0
Only had the unit for a short time but always communicated with friendly, helpful, staff. The storage area was well maintained and clean. My temperature controlled unit was always kept at a comfortable temperature where I did not have to worry about the state of my belongings. Would definitely recommend.
Sarah R.
|
Overall Experience
Clasificación:
5.0
U-Haul doesn't care how bad they screw people over.
EUGENE M.
Clasificación:
1.0
They had us go to 3 different locations. Didn't give me the one I reserved. It had garbage inside. Also didn't explain where I had to drop it off. Worse experience ever.
MARCOS G.
Clasificación:
5.0
El cliente no dejó un comentario.
GOAT FOR ALWAYS S.
Clasificación:
1.0
You need to improve your customer service first. They are extremely rude and do not want to help. You guys changed my location and time for pickup three times within 24 hrs. It was ridiculous. You had it set up for us to pickup our truck in one location and the tow dolly in another. This was the worst experience I have ever had with you haul. The whole thing was absolutely ridiculous. You have the rules and laziest people working for you. They do not want to do there job.
RICHARD W.
Clasificación:
5.0
Very easy to locate and park the vehicle. Extremely simple to use the online check-in attribute.
Michael H.
Clasificación:
5.0
El cliente no dejó un comentario.
NATALIA D.
|
Overall Experience
Clasificación:
2.0
El cliente no dejó un comentario.
Jeremy J.
Clasificación:
5.0
They were very friendly
APRIL A.
|
First Impressions
Clasificación:
2.0
There were several things wrong with my experience this time around- I had reserved online several days in advance. I requested to pick up my truck in Swansea and drop it off in Fall River, but this somehow got swapped. The email confirmation said pick up in Swansea, but when I called to let them know I was running a little late I was told my truck was never supposed to be there in the first place and I had to pick it up in Fall River. When I got to fall river I told them specifically that I would need the truck until 8pm the next day, and they said that all I had to do was request an extension online. Early the next morning I tried to request an extension and the website told me it was not available and I needed to return the truck by 4pm and extensions were unavailable. I paid for several pieces of equiptment that were never put in the truck, and I was assured that I would get a refund when I returned the truck. I had to call the next day to request my refund because despite the truck being returned empty, my receipt said all the equiptment I was supposed to get were returned and no refund was issued. I've been moving everything I own completely by myself, and this just made the entire experience significantly more stressful for no good reason. The only person I spoke to at any point who was even remotely helpful or understanding was Antonio. Everything else about this was a nightmare.
VICTORIA J.
Clasificación:
4.0
El cliente no dejó un comentario.
Kate R.
|
First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
Richard R.
|
Overall Experience
Clasificación:
5.0
To the young man who helped me find just the right unit... Ur awesome thanks! Great location and just what i needed for my price. very happy customer thanks again man!
Bryan B.
|
First Impressions
Clasificación:
5.0
Fast, easy, convenient..
Robert B.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Shelby A.
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First Impressions
Clasificación:
3.0
All of the employees were very kind when I originally rented the unit. When I returned to pay off my balance and terminate my rental agreement I had to stand out in the rain for over 20 minutes because even though the office was supposed to be open the doors were locked. There was a sign on the door that said: "Out in Storage, Be Back Soon". I called the contact number that comes up when you google that location but that routed me to a call center who then had to "send a message" to the office I was outside of to tell them someone was waiting. Finally, the employee came out of the bathroom ( he was not "out back in storage) and I was able to pay off my bill.
Brittany H.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Jason F.
|
Overall Experience
Clasificación:
4.0
I emptied out my unit on the 12th of the month and I didn’t get any money back for the remainder of the month, so I’m very upset about that.
Guillermo F.
|
Overall Experience
Clasificación:
5.0
professional staff accomommadating. easy transition. thanks.
RONALD P.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
DEREK D.
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First Impressions
Clasificación:
5.0
No comment
GISSELLE C.
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First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Jessica S.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Mary Sue D.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Josh D.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Robin B.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Gregory D.
|
First Impressions
Clasificación:
5.0
Nick was the greatest. I needed a unit on short notice and he came through for me and got me the size I was looking for. The other guy working the counter is also great (so sorry I can't remember your name). Whenever I ordered boxes he'd carry them to the car for me. He was so nice for doing that. Me and my family we're moving to a new home after 16years at our current home and to say moving is stressful is an understatement. But working with UHaul for our storage unit and truck took away a big part of our stress. We had to be out of our home and into the new one in such a short time period. The only way it would work is if we had a storage unit to put our things for a while. ¡Gracias!
Melissa M.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Joe M.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Kayleigh C.
|
Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
Zachary J.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Wascal P.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Jay M.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Ninoshka H.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Vanessa L.
|
Overall Experience
Clasificación:
5.0
Very please thank you very much
Barbara L.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Jeff D.
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Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
CHERYL G.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
Venita Q.
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First Impressions
Clasificación:
5.0
Sus instalaciones son muy buenas pero deben mejorar los precios un poco no estaría malí tendrían y tendrían más volumen de rentamieto
Juan R.
|
First Impressions
Clasificación:
1.0
El cliente no dejó un comentario.
ALISHA R.
|
Overall Experience
Clasificación:
2.0
My boxes and mattress were all wet and full of rat dropping
Irene D.
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Overall Experience
Clasificación:
5.0
the young man who helped me was very good at his job.
Richard R.
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Overall Experience
Clasificación:
1.0
Elevator barely ever worked. Which for somebody with a hip replacement I had to move furniture out of the facility down 2 flight to stairs. My card barely ever worked sometimes to get into the building. More than anything though it was the elevator that was always inoperable. For the amount of money that I spent there it's completely unacceptable. I at times would call to make sure that the elevator was working but on the day that I had to move everything out it was not working as with a lot of other times I went by there. Nick was a great help and honestly would call me when the elevator was up and running so that I would be able to go there and get stuff out.
Sandra A.
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Overall Experience
Clasificación:
5.0
Monica Martins the on site manager as i know her always provides EXCELLENT customer service. Mark Harrison 508-441-9779
MARK H.
|
Overall Experience
Clasificación:
5.0
The Manager was sweet and they took care of the storage units well they were maintained very well.
Kelly D.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
JESSICA Q.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Maria C.
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Overall Experience
Clasificación:
5.0
We will definitely like to go back next spring
Melinda F.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Michael M.
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First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
ALAN B.
|
Overall Experience
Clasificación:
1.0
My bike got ruin bye mice’s are my wires and was there for ten years and your storage kept on raises storage fee
EDWARD M.
|
Overall Experience
Clasificación:
5.0
The manager was incredibly sweet, extraordinarily helpful, and very professional. It was a wonderful experience.
Brittany H.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
LINDA S.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
thell h.
|
First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
Joyce M.
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First Impressions
Clasificación:
5.0
Everyone there were really nice courteous and professional...hire more like this crew...I'm serious.
EUGENE O.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
James A.
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Overall Experience
Clasificación:
2.0
IMain outside access gate broken numerous times. Issue with accessing outside door numerous times. Pass card wouldn't open the door. On last day there was a back up of 3 members trying to access. Unsafe area with people congregating outside there units. Called office for information and person in office started swearing and yelling about having to eat and this f...king job sucks he wasn't f....ing going to keep doing this and he was f......ing going to quit. I was shocked and person that had answered the phone was trying to calm the other down and kind of apologized but not too sincerely. That was enough for me. When checking out 9 days before my monthly end date I expected a partial refund. When asked the clerk told me he didn't think so because it was close. I had 9 more days that I had paid for. My billing was on the 10th of the month and I left the 1st.. I said then I'll take my unit back if I have to pay until the 10th. He told me that would be a $50 charge to do that. I was extremely angry and as I was leaving I did say very loudly that UHAUL was the worst and I'd tell people that. I think this place was undergoing management/ help change. I haven't seen the 40ish man who was there before in a while.
luce m.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
JOSEPH A.
|
First Impressions
Clasificación:
5.0
Muy buena y los empleados muy eficientes
Josue H.
|
First Impressions
Clasificación:
5.0
Monica and her stag went above and beyond to help and accommodate me... thank you really doesn’t express how grateful I am for the entire experience 💖
CHERIE C.
|
Overall Experience
Clasificación:
4.0
Several issues at the start but staff very helpful and issues resolved.
richard k.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
manny c.
|
Overall Experience
Clasificación:
5.0
Monica and her staff were amazing .. they went above and beyond to make the experience the best I have ever had with U-Haul !!!! Thank you so very much for all the help and love it was a priceless moment for me 💖
CHERIE C.
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First Impressions
Clasificación:
5.0
The lady at the counter was very polite and made sure i was very satisfied and made me feel comfortable and happy after i left
Edward M.
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First Impressions
Clasificación:
5.0
MONICA MARTINS IS A GREAT HELP ,KNOW HER WORK WELL AND DID A GREAT CUSTOMER SERVICE .
Hilda s.
|
First Impressions
Clasificación:
4.0
A little concerned that the associates were not wearing masks. She put hers on at end of completing the paperwork but the other male employee didn't wear one at all. Just saying I feel they should be wearing a mask at all times when customers enter the office. Plus they can spread it to the merchandise that the customers touch. The male employee was working on rearranging the merchandise on shelves.
Barbara A.
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First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
MICHAEL D.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
DIANE C.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Carla D.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
john v.
|
Overall Experience
Clasificación:
4.0
Nice place except having to wait for people to move from blocking the entrance. Having to get out of my truck and go inside to ask them to move. Either employees of you or customers being ignorant. No signs saying don't block entrance. Some times I waited over 10 min.
Frank V.
|
Overall Experience
Clasificación:
4.0
The place was very nice I gave you the four-star reading because I do not give five star rating
Thomas M.
|
Overall Experience
Clasificación:
5.0
Very friendly and efficient. Monica and Kim were very helpful.
Jed D.
|
First Impressions
Clasificación:
5.0
A well-maintained facility with a courteous and competent staff.
Daniel S.
|
Overall Experience
Clasificación:
5.0
.
Kayla B.
|
First Impressions
Clasificación:
5.0
I was there from 2014 to 2019. Never had a problem... I had an inside unit & was always comfortable coming or going. Place was always well lit. Staff was always so friendly & helpful.
LINDA G.
|
Overall Experience
Clasificación:
5.0
I can't say enough good about this facility. I was provided with excellent service and care and I certainly appreciate it.
Sharon B.
|
First Impressions
Clasificación:
5.0
Great experience
Staff very knowledgeable, helpful and friendly
Nancy P.
|
First Impressions
Clasificación:
5.0
If you have storage needs ,this facility is for you.
RUSSEL C.
|
Overall Experience
Clasificación:
5.0
From customer service to pricing. 👍
Frank V.
|
First Impressions
Clasificación:
5.0
Everything was great. The staff was helpful, the facility was clean, well lit and taken care of. The only complaint I had was the key card gate would be broken and remain open from time to time.
Brett M.
|
Overall Experience
Clasificación:
5.0
Excellent experience.
timothy m.
|
Overall Experience
Clasificación:
3.0
They were very understanding, and helpful.
Lindsay B.
|
Overall Experience
Clasificación:
5.0
Bueno
Alice M.
|
First Impressions
Clasificación:
5.0
Would use this facility again all my things were safe and secure staff was very helpful at all times
JAMES M.
|
Overall Experience
Clasificación:
5.0
Excellent service
Barbara M.
|
First Impressions
Clasificación:
5.0
Very good
Glen B.
|
Overall Experience
Clasificación:
5.0
Great place to store your stuff. I had left over office equipment and furniture. Sold all in a safe and secure environment. The staff was great!
GLENN J.
|
Overall Experience
Clasificación:
4.0
Good storage and nice clean
Eliane D.
|
Overall Experience
Clasificación:
5.0
It was a pleasure doing business with this company
Sandra G.
|
Overall Experience
Clasificación:
4.0
Very good
Glen B.
|
First Impressions
Clasificación:
5.0
Our family relocated which is the only reason after 10 years that we moved out. Joe Santucci is the Manager runs a good outfit. Each of the staff members have been patient and kind.
AMATO P.
|
Overall Experience
Clasificación:
5.0
Very positive experience. Customer Service representative was polite, professional and courteous. Her name was Amy! I initially had a few concerns and they were quickly resolved. Thanks, Glenn j
GLENN J.
|
First Impressions
Clasificación:
5.0
very helpful and professional service
vincent s.
|
Overall Experience
Clasificación:
5.0
Great all around experience! Joe is very friendly and takes time to explain everything.
Ken M.
|
First Impressions
Clasificación:
5.0
Very personable and efficient young woman helped me.
Jane M.
|
First Impressions
Clasificación:
5.0
They took care of me.
Jonathan B.
|
First Impressions
Clasificación:
5.0
The gentleman who set up the service for me was kind, informative and very professional. It was such an easy process. The facility is clean and well maintained. Great experience.
Linda B.
|
First Impressions
Clasificación:
4.0
The people behind a desk was very professional explain to me everything the girl behind the death show me where the unit was how to operate the elevator and everything else that was very good at them
Thomas M.
|
First Impressions
Clasificación:
5.0
Awesome customer service.
Kenneth B.
|
First Impressions
Clasificación:
5.0
Pleasant St has always been the BEST store
very good to see Matt Santos again
will be back for sure
William C.
|
Overall Experience
Clasificación:
5.0
Great job in helping decide exactly what I needed
MIKE F.
|
First Impressions
Clasificación:
5.0
I am satisfied with the service that I got and would recommend it to anyone who asks.
KEITH M.
|
Overall Experience
Clasificación:
4.0
The only problem I ever had was sometimes the elevator didn't work
Dawn M.
|
Overall Experience
Clasificación:
5.0
Your company she prorate when people move of the the unite early then the end of the mouth
Ryan C.
|
Overall Experience
Clasificación:
5.0
Very helpful in correcting drop off point. Wirked well with me for stirage unit and couteous
Lucille C.
|
First Impressions
Clasificación:
5.0
Excellent staff. Professional and courteous. Facility clean .
Zachary M.
|
First Impressions
Clasificación:
5.0
Cheryl was very helpful in the office and the facility worked out good for our needs. Tractor trailer accessible!
Summer D.
|
Overall Experience
Clasificación:
5.0
Person was very helpful
Robert S.
|
First Impressions
Clasificación:
4.0
Extraordinario servicio al cliente
Netria H.
|
First Impressions
Clasificación:
5.0
Good people polite and prompt excellent thank you
David E.
|
Overall Experience
Clasificación:
5.0
Staff was very helpful and answered all my questions.
marjorie c.
|
First Impressions
Clasificación:
5.0
Very convenient location
jay c.
|
Overall Experience
Clasificación:
5.0
Polite patients good communication I would defently refer others
David E.
|
First Impressions
Clasificación:
5.0
Na
jay c.
|
First Impressions
Clasificación:
4.0
No complaints.
CLEMENT B.
|
Overall Experience
Clasificación:
5.0
Everything worked just as we would hope for
Veneranda M.
|
Overall Experience
Clasificación:
4.0
I was there 4 yrs no problems at all. All stuff was in climate controlled unit. I am handicapped and on a monthly check. And I was informed that a late fee of 22.00. I was told its law now. Really!!!
MIKE M.
|
Overall Experience
Clasificación:
4.0
The staff was very friendly, and very helpful. Thank You.
BILLIE J W.
|
Overall Experience
Clasificación:
3.0
This facility was the closest location that had the 26ft uhaul truck I needed. Overall I have rented from this location several times and each time I had issues returning truck & with storage unit
Lindsay D.
|
Overall Experience
Clasificación:
5.0
Very nice customer service
Delia M.
|
Overall Experience
Clasificación:
2.0
I have a gift certificate that U-Haul would not let me get my money back it's not fair and I'll never use them again. Also I'll tell the people I know to never get a gift certificate or use U never
Leeann W.
|
Overall Experience
Clasificación:
5.0
Great place
Lisa Jay F.
|
Overall Experience
Clasificación:
4.0
The staff was very friendly, helpful and efficient. I had not used this location before, so I was a little concerned, but everything went very smoothly. ¡Gracias!
Mary L. | Reservación
Clasificación:
1.0
No comments
Florentino C.
|
Overall Experience
Clasificación:
3.0
The uhual truck I rented on 9/29 was all messed up and I got the wrong size and had to go to a different facility and they were rude about the mistake
arianna d.
|
Overall Experience
Clasificación:
2.0
Lost a unit to arson fire. You have cameras but not monitored. You moved remaining large locker into 2 smaller units, piled stuff on top of stuff. Snowblower on top of dresser added others property .
CAROL A.
|
Overall Experience
Clasificación:
5.0
This is an incredible staff and management ! They worked with me through an difficult period in my life. Completely supportive, compassionate, and professional. I recommend this facility it's team!
JAMES M.
|
Overall Experience
Clasificación:
5.0
The staff are a great people
BRENDA R.
|
Overall Experience
Clasificación:
1.0
El camión en malas condiciones no frenaba se calentaba el storage que reserve no aparecia en sistema y la empleada poco amable y nada profesional.
marimar c. | Reservación
Clasificación:
5.0
the little time I had the unit it was a good experience
Shaun C S.
|
Overall Experience
Clasificación:
3.0
For new Storge units it’s a shame that there all infested with roaches and other bugs I was very happy I found them before I put my stuff in there but the employees was nice and helpful
Jerald B. | Reservación
Clasificación:
5.0
Wonderful service and friendly employees. I had no problems, but wished they were open a little later on weekdays, since I work long days. Not a deal-breaker by any means.
Jordan S.
|
Overall Experience
Clasificación:
5.0
I have dealt with the U Haul in the past and had a great experience and now with something going on in my life i need them back and i am sure i will have the same great experience
Ann Marie R. | Reservación
Clasificación:
1.0
Staff was rude when you didnt have your payment on time. They were quick to put their lock on your unit but took forever to take it off.
Jenna D.
|
Overall Experience
Clasificación:
3.0
It Was Pretty Expensive For The Unit.
FRANK S.
|
Overall Experience
Clasificación:
1.0
1st 2 weeks gate was broken.When "fixed" it had taken 30-45 mins of running back and forth 2 gate on 3 consecutive visits.I finally had enough and removed my stuff.The staff was terrible.Unsatisfied!
Daryl A.
|
Overall Experience
Clasificación:
1.0
Fall River Manager was rude I paid 179$ for a storage for my 2018 Porsche Macan ! 3 attempt 3 difficult days after the new system the remote did not open the gate “ so I paid for locker have no access
SERGIO B.
|
Overall Experience
No se han enviado comentarios para esta ubicación.