Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
There wasn't anyone in the office at the time I went to drop off and I didn't know there was a key box until another customer came to drop off as well. He told me after I had waited a considerable amount of time. Wish that had been communicated to me.
YVONNE P.
Clasificación:
4.0
El cliente no dejó un comentario.
David D.
|
Online Move In
Clasificación:
2.0
El cliente no dejó un comentario.
MARYANN K.
Clasificación:
5.0
Possibly have a second employee . One person gets overwhelmed with an inrush of customers which creates a long wait . This wait could have a potential customer go elsewhere next time . The employee that was working at the Lewiston location did an amazing job.
EDWARD P.
Clasificación:
5.0
Nicholas was outstanding
RICHARD L.
Clasificación:
5.0
El cliente no dejó un comentario.
Vincent M.
Clasificación:
5.0
Fantastic customer service. Very knowledgeable about my needs, even put a smile on my face during some hard times. That man needs more $$!!
Jared S.
|
First Impressions
Clasificación:
5.0
Nicky Baby is absolutely sweet as he can be , most understanding will big to listen and get what you need ! He knows he's Stuff ! Great great customer service
Kimberly G.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Thomas F.
|
First Impressions
Clasificación:
5.0
The pad lock for the uhaul was not included and the dolly I requested wasn't there.
ADRIANNA N.
Clasificación:
5.0
El cliente no dejó un comentario.
MICHAELJOHN G.
Clasificación:
5.0
El cliente no dejó un comentario.
julie p.
|
Overall Experience
Clasificación:
5.0
The young man that helped us was outstanding! Very helpful and knowledgeable. Made renting a storage unit super easy and simple! I love how the storage unit comes with its own lock and it was very clean inside.
Jennifer H.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
SASHA D.
Clasificación:
5.0
I had a good experience thanks
MARGARET R.
Clasificación:
5.0
Professional and friendly customers service. Give me all the info I needed
Luis O.
|
First Impressions
Clasificación:
5.0
The staff went above and beyond to accommodate me with a truck, during a very difficult time. I could never forget the kindness, the compassion and the good laughs needed at that very moment. I appreciate them very much.
NANCY N.
Clasificación:
5.0
El cliente no dejó un comentario.
Keegan M.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
CARLOS T.
Clasificación:
5.0
El cliente no dejó un comentario.
Krystal D.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
vernon n.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
James N.
Clasificación:
5.0
El cliente no dejó un comentario.
LISA C.
Clasificación:
5.0
El cliente no dejó un comentario.
SUSAN J.
Clasificación:
5.0
Great experience.
WILLIAM W.
Clasificación:
5.0
Keep those elevators working properly in the 2nd floor indoor storages... That should do it...
RANDY W.
Clasificación:
5.0
We had a problem at our usual location and tried this new location it was fantastic. The young man at the counter was extremely helpful
ROGER B.
Clasificación:
5.0
El cliente no dejó un comentario.
Marc C.
Clasificación:
5.0
Only had the unit for a short time but always communicated with friendly, helpful, staff. The storage area was well maintained and clean. My temperature controlled unit was always kept at a comfortable temperature where I did not have to worry about the state of my belongings. Would definitely recommend.
Sarah R.
|
Overall Experience
Clasificación:
5.0
U-Haul doesn't care how bad they screw people over.
EUGENE M.
Clasificación:
1.0
They had us go to 3 different locations. Didn't give me the one I reserved. It had garbage inside. Also didn't explain where I had to drop it off. Worse experience ever.
MARCOS G.
Clasificación:
5.0
El cliente no dejó un comentario.
GOAT FOR ALWAYS S.
Clasificación:
1.0
You need to improve your customer service first. They are extremely rude and do not want to help. You guys changed my location and time for pickup three times within 24 hrs. It was ridiculous. You had it set up for us to pickup our truck in one location and the tow dolly in another. This was the worst experience I have ever had with you haul. The whole thing was absolutely ridiculous. You have the rules and laziest people working for you. They do not want to do there job.
RICHARD W.
Clasificación:
5.0
Very easy to locate and park the vehicle. Extremely simple to use the online check-in attribute.
Michael H.
Clasificación:
5.0
El cliente no dejó un comentario.
NATALIA D.
|
Overall Experience
Clasificación:
2.0
El cliente no dejó un comentario.
Jeremy J.
Clasificación:
5.0
They were very friendly
APRIL A.
|
First Impressions
Clasificación:
2.0
There were several things wrong with my experience this time around- I had reserved online several days in advance. I requested to pick up my truck in Swansea and drop it off in Fall River, but this somehow got swapped. The email confirmation said pick up in Swansea, but when I called to let them know I was running a little late I was told my truck was never supposed to be there in the first place and I had to pick it up in Fall River. When I got to fall river I told them specifically that I would need the truck until 8pm the next day, and they said that all I had to do was request an extension online. Early the next morning I tried to request an extension and the website told me it was not available and I needed to return the truck by 4pm and extensions were unavailable. I paid for several pieces of equiptment that were never put in the truck, and I was assured that I would get a refund when I returned the truck. I had to call the next day to request my refund because despite the truck being returned empty, my receipt said all the equiptment I was supposed to get were returned and no refund was issued. I've been moving everything I own completely by myself, and this just made the entire experience significantly more stressful for no good reason. The only person I spoke to at any point who was even remotely helpful or understanding was Antonio. Everything else about this was a nightmare.
VICTORIA J.
Clasificación:
5.0
El cliente no dejó un comentario.
ANDREW B.
Clasificación:
5.0
El cliente no dejó un comentario.
Zechary B.
Clasificación:
3.0
More visible location, hard to find
Kathleen M.
Clasificación:
5.0
El cliente no dejó un comentario.
SEAN B.
Clasificación:
5.0
No improvements necessary; great service!
STEPHEN M.
Clasificación:
5.0
Great customer service from store clerk
JOAOOLIMPIO D.
Clasificación:
5.0
El cliente no dejó un comentario.
William K.
Clasificación:
5.0
Everything went well , thanks
COSME D.
Clasificación:
5.0
Overall a very good experience. Young man at the desk was very helpful and friendly.
VICTORIA O.
Clasificación:
5.0
El cliente no dejó un comentario.
Dean M.
Clasificación:
4.0
El cliente no dejó un comentario.
Kate R.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
PAMELA O.
Clasificación:
5.0
El cliente no dejó un comentario.
GARY M.
Clasificación:
5.0
Kid u have working there is very helpful ,fast and respectful. A+ for him truck was also clean and great thanks
EDWARD C.
Clasificación:
3.0
El cliente no dejó un comentario.
Richard R.
|
Overall Experience
Clasificación:
5.0
To the young man who helped me find just the right unit... Ur awesome thanks! Great location and just what i needed for my price. very happy customer thanks again man!
Bryan B.
|
First Impressions
Clasificación:
1.0
Sent my family in an unsafe truck all the way to florida.
ALYSSA B.
Clasificación:
5.0
Fast, easy, convenient..
Robert B.
|
First Impressions
Clasificación:
5.0
I'm writing to say I was so blown away with the professionalism on both locations. I went Pleasant st first then the Lewiston st off of Rodman to pick up the truck, after the gentleman offered to reserve it for me and the young lady wrote the Lewiston St FR address down for me. I just had the worst rude unprofessional experience at home Depot in Somerset Ma and the staff at both U haul locations went out of their way to make my day! The young man at Lewiston St FR was alone and had many customers and handled it gracefully. I would like you to reach out to all who served me and let them know how much they were appreciated. I would say they definitely deserve a raise even if its only 50 cents and hour they did not let the sale go back to Home depot.
GAIL R.
Clasificación:
5.0
El cliente no dejó un comentario.
CHRISTOPHER K.
Clasificación:
5.0
El cliente no dejó un comentario.
Shelby A.
|
First Impressions
Clasificación:
3.0
All of the employees were very kind when I originally rented the unit. When I returned to pay off my balance and terminate my rental agreement I had to stand out in the rain for over 20 minutes because even though the office was supposed to be open the doors were locked. There was a sign on the door that said: "Out in Storage, Be Back Soon". I called the contact number that comes up when you google that location but that routed me to a call center who then had to "send a message" to the office I was outside of to tell them someone was waiting. Finally, the employee came out of the bathroom ( he was not "out back in storage) and I was able to pay off my bill.
Brittany H.
|
Overall Experience
Clasificación:
1.0
My truck was not safe to drive. We told the agent how far we'd be driving. Approximately 200 miles each way. I was charged for the first half immediately. When we arrived at our location we had to call for a mechanic to look at it because it was excessively shaking and couldn't be driven over 60 mph. The mechanic said we were lucky to have made it. It was eventually towed from my house and now Uhaul is trying to charge me for 4 extra days. When I was contacted by the facility they said that would would speak to their manager and reimburse me for the day I used it. Not only did they NOT reimburse me, they now want $1200! For 4 more days! I didn't have the truck and they knew that! And to top it all off, I still had to rent another truck because we weren't done moving all of our things
Jennifer Z.
Clasificación:
4.0
Everything went very well. The staff worked with me to find the right trailer at the right location - which fit my move-time window. I give them high marks!
PETER S.
Clasificación:
5.0
El cliente no dejó un comentario.
RODNEY Z.
Clasificación:
5.0
El cliente no dejó un comentario.
BENJAMIN A.
Clasificación:
4.0
El cliente no dejó un comentario.
Jason F.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
John D.
Clasificación:
4.0
I emptied out my unit on the 12th of the month and I didn’t get any money back for the remainder of the month, so I’m very upset about that.
Guillermo F.
|
Overall Experience
Clasificación:
5.0
The staff was excellent and extremely pleasant.
ROBERT S.
Clasificación:
5.0
professional staff accomommadating. easy transition. thanks.
RONALD P.
|
First Impressions
Clasificación:
5.0
Everything went well. The person there, was a great guy, he answered questions and gave complete information and very accommodating to customer needs.
RONALD S.
Clasificación:
1.0
El cliente no dejó un comentario.
JOHN F.
Clasificación:
5.0
El cliente no dejó un comentario.
DEREK D.
|
First Impressions
Clasificación:
5.0
He was very kind and responsable.
MIRIAM A.
Clasificación:
2.0
It's been about 4 days and I still have no recieved my receipt!!!!
Kadisha R.
Clasificación:
5.0
No comment
GISSELLE C.
|
First Impressions
Clasificación:
5.0
The young man working the desk that morning was such a nice guy. Very helpful, friendly and well mannered.
Penny C.
Clasificación:
5.0
The customer service when picking up and dropping off was excellent. You're representative was friendly,caring and polite.
JEFFREY O.
Clasificación:
5.0
El cliente no dejó un comentario.
Jessica S.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
CHRISTOPHER T.
Clasificación:
5.0
El cliente no dejó un comentario.
Mary Sue D.
|
Overall Experience
Clasificación:
4.0
Antonio was the gentleman who helped with making the reservation and also handled the transaction when the rental was picked up. He was very informative and courteous each time.
LAUREL F.
Clasificación:
5.0
El cliente no dejó un comentario.
Josh D.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Robin B.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
DOUGLAS P.
Clasificación:
5.0
El cliente no dejó un comentario.
Gregory D.
|
First Impressions
Clasificación:
5.0
Nick was the greatest. I needed a unit on short notice and he came through for me and got me the size I was looking for. The other guy working the counter is also great (so sorry I can't remember your name). Whenever I ordered boxes he'd carry them to the car for me. He was so nice for doing that. Me and my family we're moving to a new home after 16years at our current home and to say moving is stressful is an understatement. But working with UHaul for our storage unit and truck took away a big part of our stress. We had to be out of our home and into the new one in such a short time period. The only way it would work is if we had a storage unit to put our things for a while. ¡Gracias!
Melissa M.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Joe M.
|
Overall Experience
Clasificación:
3.0
Let them know in advance that they can't pay cash. A customer before me was rude to the staff and held up everyone else waiting because of this.
Debra G.
Clasificación:
5.0
El cliente no dejó un comentario.
Kayleigh C.
|
Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
Zachary J.
|
Overall Experience
Clasificación:
5.0
Exactly what I needed in the timeframe of my request. A BIG THANK YOU !!! to your GM Nicholas Hudson @ your Lewiston St Fall River, MA Center.
RICHARD B.
Clasificación:
5.0
El cliente no dejó un comentario.
karen C.
Clasificación:
4.0
Friendly staff & clean trucks ðŸ˜
JENNIFER G.
Clasificación:
5.0
El cliente no dejó un comentario.
Wascal P.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Jay M.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Ninoshka H.
|
First Impressions
Clasificación:
5.0
The cargo van I rented was brand new, 200 miles on the odometer. Very nice ride. However, the key would not fit in the drop box slot, I had to pry the slot open wider to get the key into the box.
Steven C.
Clasificación:
5.0
El cliente no dejó un comentario.
Alexander G.
Clasificación:
5.0
El cliente no dejó un comentario.
Deborah C.
Clasificación:
5.0
El cliente no dejó un comentario.
Fredric M.
Clasificación:
5.0
El cliente no dejó un comentario.
Vanessa L.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
ANTHONY C.
Clasificación:
5.0
Don't see what else can be improved! The customer service was great. In a pinch i was able to get the help i needed through roadside assistance.
ALEXANDRIA P.
Clasificación:
5.0
Very please thank you very much
Barbara L.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Aaron R.
Clasificación:
5.0
Muy buen servicio muy buenos los camiones agradecido siempre por sus servicios gracias
Aquino L.
Clasificación:
5.0
El cliente no dejó un comentario.
VICTOR R.
Clasificación:
5.0
El cliente no dejó un comentario.
Jeff D.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
NATHALIE F.
Clasificación:
5.0
El cliente no dejó un comentario.
KYLE C.
Clasificación:
3.0
El cliente no dejó un comentario.
CHERYL G.
|
Overall Experience
Clasificación:
5.0
The manager and the employee's are super helpful and always greet you with a smile and try to accommodate whatever your need may be they all deserve a raise there since I've never seen a uhaul with friendly respectful employee's the uhaul in Stoughton is terrible the lady there is the rudest person I have ever met I walked out with out having my trailer hitch put on. Lewiston ST. Uhaul deserves pay raises and Stoughton deserves some people fired .. Thank You , Kerry Chase
KERRY C.
Clasificación:
3.0
This truck was very unsafe to drive, there is so much play in the steering wheel. Spoke with the general manager and he did help out with the pricing but this truck needs to be repaired ASAP before someone gets seriously hurt.
BRUNO M.
Clasificación:
5.0
El cliente no dejó un comentario.
Andre D.
Clasificación:
5.0
There were very nice and helpful
SIDONIA P.
Clasificación:
5.0
El cliente no dejó un comentario.
JOHN C.
Clasificación:
5.0
El cliente no dejó un comentario.
Leo T.
Clasificación:
3.0
El cliente no dejó un comentario.
Venita Q.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
MaryAnn M.
Clasificación:
5.0
El cliente no dejó un comentario.
Charles S.
Clasificación:
5.0
El cliente no dejó un comentario.
SARAH V.
Clasificación:
5.0
Nothing excellent job your employee dig a great job
Jose M.
Clasificación:
4.0
El cliente no dejó un comentario.
NORMAN B.
Clasificación:
5.0
I think the location I visited was awesome and doesn't need any improvements.
Helen D.
Clasificación:
5.0
Sus instalaciones son muy buenas pero deben mejorar los precios un poco no estaría malí tendrían y tendrían más volumen de rentamieto
Juan R.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
JOSE R.
Clasificación:
5.0
El cliente no dejó un comentario.
David A.
Clasificación:
5.0
Customer service was very helpful and friendly
KIMBERLY D.
Clasificación:
5.0
No improvement needed. Your clerk was very courteous and knew what he was doing. I would rent from this location again and strongly recommend to others. Gracias
TRACEY M.
Clasificación:
1.0
El cliente no dejó un comentario.
ALISHA R.
|
Overall Experience
Clasificación:
2.0
My boxes and mattress were all wet and full of rat dropping
Irene D.
|
Overall Experience
Clasificación:
5.0
the young man who helped me was very good at his job.
Richard R.
|
Overall Experience
Clasificación:
1.0
Elevator barely ever worked. Which for somebody with a hip replacement I had to move furniture out of the facility down 2 flight to stairs. My card barely ever worked sometimes to get into the building. More than anything though it was the elevator that was always inoperable. For the amount of money that I spent there it's completely unacceptable. I at times would call to make sure that the elevator was working but on the day that I had to move everything out it was not working as with a lot of other times I went by there. Nick was a great help and honestly would call me when the elevator was up and running so that I would be able to go there and get stuff out.
Sandra A.
|
Overall Experience
Clasificación:
5.0
Monica Martins the on site manager as i know her always provides EXCELLENT customer service. Mark Harrison 508-441-9779
MARK H.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
James C.
Clasificación:
5.0
The Manager was sweet and they took care of the storage units well they were maintained very well.
Kelly D.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
JESSICA Q.
|
First Impressions
Clasificación:
5.0
Nada
GLEN B.
Clasificación:
5.0
El cliente no dejó un comentario.
JOSE R.
Clasificación:
5.0
El cliente no dejó un comentario.
LYNNE M.
Clasificación:
4.0
Nothing to improve from my perspective. Service was great, very friendly staff, good overall experience. Gracias.
Elizabeth S.
Clasificación:
5.0
El cliente no dejó un comentario.
Maria C.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
DANIEL S.
Clasificación:
5.0
El cliente no dejó un comentario.
darren M.
Clasificación:
5.0
El cliente no dejó un comentario.
STEPHEN S.
Clasificación:
5.0
El cliente no dejó un comentario.
Maria O.
Clasificación:
5.0
We will definitely like to go back next spring
Melinda F.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
MATTHEW C.
Clasificación:
1.0
Better customer service and representatives need more experience and better manners
Corey B.
Clasificación:
5.0
El cliente no dejó un comentario.
Michael M.
|
First Impressions
Clasificación:
5.0
The young man who checked me in Antonio was absolutely wonderful! Pleasant respectful eager to help. He is a definite asset to your company.
Antone D.
Clasificación:
5.0
El cliente no dejó un comentario.
ALAN B.
|
Overall Experience
Clasificación:
1.0
My bike got ruin bye mice’s are my wires and was there for ten years and your storage kept on raises storage fee
EDWARD M.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
STEVEN D.
Clasificación:
5.0
The manager was incredibly sweet, extraordinarily helpful, and very professional. It was a wonderful experience.
Brittany H.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
LINDA S.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
thell h.
|
First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
Joyce M.
|
First Impressions
Clasificación:
5.0
Everyone there were really nice courteous and professional...hire more like this crew...I'm serious.
EUGENE O.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
James A.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
JOSEPH A.
|
First Impressions
Clasificación:
5.0
Muy buena y los empleados muy eficientes
Josue H.
|
First Impressions
Clasificación:
4.0
Several issues at the start but staff very helpful and issues resolved.
richard k.
|
First Impressions
Clasificación:
5.0
The lady at the counter was very polite and made sure i was very satisfied and made me feel comfortable and happy after i left
Edward M.
|
First Impressions
Clasificación:
4.0
A little concerned that the associates were not wearing masks. She put hers on at end of completing the paperwork but the other male employee didn't wear one at all. Just saying I feel they should be wearing a mask at all times when customers enter the office. Plus they can spread it to the merchandise that the customers touch. The male employee was working on rearranging the merchandise on shelves.
Barbara A.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Carla D.
|
First Impressions
Clasificación:
5.0
Very friendly and efficient. Monica and Kim were very helpful.
Jed D.
|
First Impressions
Clasificación:
5.0
.
Kayla B.
|
First Impressions
Clasificación:
5.0
I can't say enough good about this facility. I was provided with excellent service and care and I certainly appreciate it.
Sharon B.
|
First Impressions
Clasificación:
5.0
Excellent service
Barbara M.
|
First Impressions
Clasificación:
5.0
Very personable and efficient young woman helped me.
Jane M.
|
First Impressions
Clasificación:
5.0
They took care of me.
Jonathan B.
|
First Impressions
Clasificación:
5.0
Excellent staff. Professional and courteous. Facility clean .
Zachary M.
|
First Impressions
Clasificación:
4.0
Extraordinario servicio al cliente
Netria H.
|
First Impressions
Clasificación:
5.0
Staff was very helpful and answered all my questions.
marjorie c.
|
First Impressions
Clasificación:
5.0
I have dealt with the U Haul in the past and had a great experience and now with something going on in my life i need them back and i am sure i will have the same great experience
Ann Marie R. | Reservación
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