Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Everything was great -- with one exception. The gas gauge on the van we rented did not function properly: it under-registered the amount of gas we put in the tank before returning the van -- until the van was actually on the road again, being driven. Then the gauge showed the tank was completely full, whereas back at the pump, when we turned the motor back on, the gauge showed only ½ a tank. As a result, we ended up putting 14 gallons in the van when we should have put 5 or 6 at the most -- our trip had only been 89 miles (on the highway!). We cannot help but suspect that UHaul has programmed its gas gauges to malfunction this way, although of course we have no proof. UHaul got a good 8 or 9 gallons of free fuel from us. The UHaul employee who handled our rental was great and we do not want this complaint to reflect poorly on him. We realize he was not empowered to do anything aobu it.
LILLIAN W.
Clasificación:
3.0
Elevator was always not working
SCOTT F.
|
Overall Experience
Clasificación:
4.0
Was told I would get a $50.00 credit because the rental reserved was not available when I arrived for pick up and I went with a smaller rental size. At drop off I stated this as well, the employee stated it would go on my card within minutes of the charge itself. This did not happen. I had to call and then was told it was not put in the system and I would have to wait for customer service to call and then they would have to do this. This could have been avoided by simply checking in the truck at the time of drop off and seeing that the credit was not in the system, BEFORE a charge was applied to the credit card. Leaves a very bad taste as how the transaction took place. Cheers
HAROLD M.
Clasificación:
5.0
El cliente no dejó un comentario.
Judah G.
|
Overall Experience
Clasificación:
2.0
Get the price right
GLORIE A.
Clasificación:
3.0
El cliente no dejó un comentario.
WILLIAM CHARLES R.
Clasificación:
3.0
El cliente no dejó un comentario.
LISA R.
|
Online Move In
Clasificación:
4.0
El cliente no dejó un comentario.
Stacy H.
|
First Impressions
Clasificación:
5.0
Absolutely nothing, keep up with the good attitude.
HENRIQUE B.
Clasificación:
5.0
El cliente no dejó un comentario.
Antonio P.
Clasificación:
5.0
El cliente no dejó un comentario.
HENRIQUE B.
Clasificación:
5.0
The people who work there are awsome they helped get me the right size storage unit for my needs they all took the stress out of the big move i had to do im glad they were there to help i .thanx
Jaquelin C.
Clasificación:
5.0
El cliente no dejó un comentario.
ERIC K.
Clasificación:
5.0
UHaul was a great company to work with through a very difficult move.
Michael B.
Clasificación:
1.0
I put fuel in the truck less then a quarter mile down the street to bring the truck back to the fuel level on the gauge they still charged me 17$ for four gallons of fuel which was completely wrong there was just over a half a tank of fuel when I picked the truck up I dropped it off with just over a half there's absolutely no way I should be charged for that
ASHLEY B.
Clasificación:
4.0
El cliente no dejó un comentario.
Derrick S.
Clasificación:
5.0
Staff was helpful and friendly. Overall great experience
JASON H.
Clasificación:
5.0
Truck smelled of cigarette smoke.
KENNETH A.
Clasificación:
4.0
El cliente no dejó un comentario.
ROSE L.
Clasificación:
4.0
I'm not sure why I was asked for my passport/references/copy of my lease that was needed for my app enabled check-in. It added a considerable amount of time to it and I don't understand why it didn't let me know that I have to bring this stuff when I made the reservation.
Christopher C.
Clasificación:
5.0
El cliente no dejó un comentario.
MARIA R.
Clasificación:
5.0
Sales associate was pleasant and knowledgeable.
ANTHONY A.
Clasificación:
4.0
El cliente no dejó un comentario.
benjamin p.
|
First Impressions
Clasificación:
5.0
Great storage facility and great people that work there I would recommend that place to anybody.
messias a.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Harold M.
Clasificación:
4.0
El cliente no dejó un comentario.
BELINDA F.
|
Overall Experience
Clasificación:
5.0
Even though I elected to do mobile check in and mobile check out, one of the staff members was very helpful in giving me important information on Parking and the checkout process.
JUSTIN E.
Clasificación:
5.0
El cliente no dejó un comentario.
Rodrigo J.
|
First Impressions
Clasificación:
5.0
I would like to compliment the young man that helped us set up our storage unit and helped us upgrade from the original one that we had reserved and showed is the model units to give is a better idea of the space ,he was really helpful
Stacy T.
|
First Impressions
Clasificación:
5.0
A confirmed registration done in Sept. with Pleasant St for a 20 ft was reconfirmed abbot a week or two before Nov. 6th. Late Nov. 5th learned someone had altered to a 10:30am vs my 7:45am pick up and when we went there , there was no truck. Lewiston St U-haul had one and we finally got it around 11am! Lucky since it did not rain that day, our Lions event was not too much affected. Lewiston was very professional and supportive. Why does this happen??
Scott L.
Clasificación:
5.0
excellent service, worth the extra money to have my belonging in a clean and safe place. Originally had a reservation with Public storage, but when I went to the place it was dirty and it had holds in the roof. Also, it was not is a safe neighbor and I was worried.
Cheryl G.
|
First Impressions
Clasificación:
4.0
Very busy and the clerk handled things very well.
MARICE ANN P.
Clasificación:
5.0
I have used this location before and will again.
DAVID M.
Clasificación:
5.0
The staff were very pleasant to work with and helping me figure out what I needed.
Kimberly D.
|
First Impressions
Clasificación:
3.0
Need more parking . You are not able to park your vehicle in the storage lot . They need to buy part of the parking lot across the street from the office , for customer parking, instead of having to park on the side streets.
Jeremiah C.
|
Overall Experience
Clasificación:
1.0
El cliente no dejó un comentario.
DAVID C.
|
Overall Experience
Clasificación:
2.0
Honestly the worst unit I have ever had due to one big headache I am sure the staff is aware of, the elevator. Besides that staff was helpful and polite only other concern I had was people walking in the faculty when I swiped my card that appeared homeless. I been homeless so nothing against that but for security I believe they should check in as well. The elevator is the biggest headache there though
Steven A.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Melinda M.
|
Overall Experience
Clasificación:
3.0
Price kept going up
KRUNNA A.
|
Overall Experience
Clasificación:
3.0
Has nothing to do with the location.I made a reservation for Friday in New Bedford I was not notified that my trailer did not get returned so when I arrive I was told I had to drive to fall river 20 min away to get me trailer so already on a tight schedule I had to make it to fall river before the closed and then to inconvenience me more on my return I had to drive the trailer to fall river again even though I made my appointment in New Bedford not very pleased with the customer survive was inconvenience in more then one way and was never compensated for it was supposed to receive $50 voucher haven't received yet I am very disappointed and will let people know about my inconvenience and will most definitely never use your services AGAIN!!!!!!!
ZACHARY R.
Clasificación:
4.0
Gas charges are out of sight. Went 15 miles and was charged $20. If you rent put in gas when done. Gas charges were not explained sufficiently.
ALVIN D.
Clasificación:
5.0
El cliente no dejó un comentario.
Peter R.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Robert R.
|
Overall Experience
Clasificación:
5.0
The after hours service is a wonderful idea but, it has many glitches that need to be fixed. From the uploading of pictures, to be kicked out and have to start all over again, and having to use a more recent picture, even though I just took it 3 minutes before. It was extremely time consuming and infuriating, to say the least. Please work on this. My experience would have been 5 star worthy if it wasn't for that. The truck was beautiful, handled well and maintained perfectly. Definitely a wonderful service just needs some tweaking. Gracias
Danielle C.
Clasificación:
1.0
The guy lied about the a damage spot tried to charge 350 for that when I proved the damage was there before I rented it poor customer service need to train Bette lemon their people skills
KYLE M.
Clasificación:
3.0
I attempted 3 times to complete the online move in but I got an error all 3 times. Then, when I tried to do the process through the store itself I couldn't get hold of anyone. I was transferred to a representative somewhere that was very nice but couldn't help. We had to stop and pull over on our way Just to get this done which delayed us and almost costing us 100s of dollars.
Rebecca S.
|
Online Move In
Clasificación:
4.0
El cliente no dejó un comentario.
Alvin D.
Clasificación:
5.0
My sales agent was very helpful and pleasant to deal with. she deserves a raise $$$$$$
DAVID P.
Clasificación:
5.0
all is good - great management
Marc M.
Clasificación:
3.0
Have literature available that better explains the policies, prices and protocols.
Nathaniel R.
Clasificación:
5.0
The customer representative at the front desk was very knowledgeable and friendly.
Guillermo H.
|
First Impressions
Clasificación:
3.0
Doors and google state this operation opens at 7am but no one arrived to open the store till about :730am and unfortunately I didn't leave with a truck till about 7:45am and I had reserved my truck for 7am. Other than that everything else was good
omar S.
Clasificación:
3.0
El cliente no dejó un comentario.
JAMIE S.
Clasificación:
5.0
El cliente no dejó un comentario.
JHON D.
Clasificación:
5.0
The experience was simple and went well, professional office staff I would definitely recommend this location. I look forward to using this method again in the near future.
PATRICE C.
Clasificación:
5.0
Nicholas was wonderful to work with, very informed and professional. If I could give 10 stars I would!
Jessie D.
Clasificación:
4.0
There wasn't anyone in the office at the time I went to drop off and I didn't know there was a key box until another customer came to drop off as well. He told me after I had waited a considerable amount of time. Wish that had been communicated to me.
YVONNE P.
Clasificación:
4.0
El cliente no dejó un comentario.
David D.
|
Online Move In
Clasificación:
2.0
El cliente no dejó un comentario.
MARYANN K.
Clasificación:
5.0
Possibly have a second employee . One person gets overwhelmed with an inrush of customers which creates a long wait . This wait could have a potential customer go elsewhere next time . The employee that was working at the Lewiston location did an amazing job.
EDWARD P.
Clasificación:
5.0
Nicholas was outstanding
RICHARD L.
Clasificación:
5.0
El cliente no dejó un comentario.
Vincent M.
Clasificación:
5.0
Fantastic customer service. Very knowledgeable about my needs, even put a smile on my face during some hard times. That man needs more $$!!
Jared S.
|
First Impressions
Clasificación:
5.0
Nicky Baby is absolutely sweet as he can be , most understanding will big to listen and get what you need ! He knows he's Stuff ! Great great customer service
Kimberly G.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Thomas F.
|
First Impressions
Clasificación:
5.0
The pad lock for the uhaul was not included and the dolly I requested wasn't there.
ADRIANNA N.
Clasificación:
5.0
El cliente no dejó un comentario.
MICHAELJOHN G.
Clasificación:
5.0
The young man that helped us was outstanding! Very helpful and knowledgeable. Made renting a storage unit super easy and simple! I love how the storage unit comes with its own lock and it was very clean inside.
Jennifer H.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
SASHA D.
Clasificación:
5.0
I had a good experience thanks
MARGARET R.
Clasificación:
5.0
Professional and friendly customers service. Give me all the info I needed
Luis O.
|
First Impressions
Clasificación:
5.0
The staff went above and beyond to accommodate me with a truck, during a very difficult time. I could never forget the kindness, the compassion and the good laughs needed at that very moment. I appreciate them very much.
NANCY N.
Clasificación:
3.0
El cliente no dejó un comentario.
CARLOS T.
Clasificación:
5.0
El cliente no dejó un comentario.
James N.
Clasificación:
5.0
El cliente no dejó un comentario.
LISA C.
Clasificación:
5.0
El cliente no dejó un comentario.
SUSAN J.
Clasificación:
5.0
Great experience.
WILLIAM W.
Clasificación:
5.0
Keep those elevators working properly in the 2nd floor indoor storages... That should do it...
RANDY W.
Clasificación:
5.0
We had a problem at our usual location and tried this new location it was fantastic. The young man at the counter was extremely helpful
ROGER B.
Clasificación:
5.0
El cliente no dejó un comentario.
Marc C.
Clasificación:
5.0
U-Haul doesn't care how bad they screw people over.
EUGENE M.
Clasificación:
1.0
They had us go to 3 different locations. Didn't give me the one I reserved. It had garbage inside. Also didn't explain where I had to drop it off. Worse experience ever.
MARCOS G.
Clasificación:
5.0
El cliente no dejó un comentario.
GOAT FOR ALWAYS S.
Clasificación:
1.0
You need to improve your customer service first. They are extremely rude and do not want to help. You guys changed my location and time for pickup three times within 24 hrs. It was ridiculous. You had it set up for us to pickup our truck in one location and the tow dolly in another. This was the worst experience I have ever had with you haul. The whole thing was absolutely ridiculous. You have the rules and laziest people working for you. They do not want to do there job.
RICHARD W.
Clasificación:
5.0
Very easy to locate and park the vehicle. Extremely simple to use the online check-in attribute.
Michael H.
Clasificación:
2.0
El cliente no dejó un comentario.
Jeremy J.
Clasificación:
5.0
They were very friendly
APRIL A.
|
First Impressions
Clasificación:
2.0
There were several things wrong with my experience this time around- I had reserved online several days in advance. I requested to pick up my truck in Swansea and drop it off in Fall River, but this somehow got swapped. The email confirmation said pick up in Swansea, but when I called to let them know I was running a little late I was told my truck was never supposed to be there in the first place and I had to pick it up in Fall River. When I got to fall river I told them specifically that I would need the truck until 8pm the next day, and they said that all I had to do was request an extension online. Early the next morning I tried to request an extension and the website told me it was not available and I needed to return the truck by 4pm and extensions were unavailable. I paid for several pieces of equiptment that were never put in the truck, and I was assured that I would get a refund when I returned the truck. I had to call the next day to request my refund because despite the truck being returned empty, my receipt said all the equiptment I was supposed to get were returned and no refund was issued. I've been moving everything I own completely by myself, and this just made the entire experience significantly more stressful for no good reason. The only person I spoke to at any point who was even remotely helpful or understanding was Antonio. Everything else about this was a nightmare.
VICTORIA J.
Clasificación:
5.0
El cliente no dejó un comentario.
ANDREW B.
Clasificación:
5.0
El cliente no dejó un comentario.
Zechary B.
Clasificación:
3.0
More visible location, hard to find
Kathleen M.
Clasificación:
5.0
El cliente no dejó un comentario.
SEAN B.
Clasificación:
5.0
No improvements necessary; great service!
STEPHEN M.
Clasificación:
5.0
Great customer service from store clerk
JOAOOLIMPIO D.
Clasificación:
5.0
El cliente no dejó un comentario.
William K.
Clasificación:
5.0
Everything went well , thanks
COSME D.
Clasificación:
5.0
Overall a very good experience. Young man at the desk was very helpful and friendly.
VICTORIA O.
Clasificación:
5.0
El cliente no dejó un comentario.
Dean M.
Clasificación:
5.0
El cliente no dejó un comentario.
PAMELA O.
Clasificación:
5.0
El cliente no dejó un comentario.
GARY M.
Clasificación:
5.0
Kid u have working there is very helpful ,fast and respectful. A+ for him truck was also clean and great thanks
EDWARD C.
Clasificación:
5.0
To the young man who helped me find just the right unit... Ur awesome thanks! Great location and just what i needed for my price. very happy customer thanks again man!
Bryan B.
|
First Impressions
Clasificación:
1.0
Sent my family in an unsafe truck all the way to florida.
ALYSSA B.
Clasificación:
5.0
Fast, easy, convenient..
Robert B.
|
First Impressions
Clasificación:
5.0
I'm writing to say I was so blown away with the professionalism on both locations. I went Pleasant st first then the Lewiston st off of Rodman to pick up the truck, after the gentleman offered to reserve it for me and the young lady wrote the Lewiston St FR address down for me. I just had the worst rude unprofessional experience at home Depot in Somerset Ma and the staff at both U haul locations went out of their way to make my day! The young man at Lewiston St FR was alone and had many customers and handled it gracefully. I would like you to reach out to all who served me and let them know how much they were appreciated. I would say they definitely deserve a raise even if its only 50 cents and hour they did not let the sale go back to Home depot.
GAIL R.
Clasificación:
5.0
El cliente no dejó un comentario.
CHRISTOPHER K.
Clasificación:
5.0
El cliente no dejó un comentario.
Shelby A.
|
First Impressions
Clasificación:
1.0
My truck was not safe to drive. We told the agent how far we'd be driving. Approximately 200 miles each way. I was charged for the first half immediately. When we arrived at our location we had to call for a mechanic to look at it because it was excessively shaking and couldn't be driven over 60 mph. The mechanic said we were lucky to have made it. It was eventually towed from my house and now Uhaul is trying to charge me for 4 extra days. When I was contacted by the facility they said that would would speak to their manager and reimburse me for the day I used it. Not only did they NOT reimburse me, they now want $1200! For 4 more days! I didn't have the truck and they knew that! And to top it all off, I still had to rent another truck because we weren't done moving all of our things
Jennifer Z.
Clasificación:
4.0
Everything went very well. The staff worked with me to find the right trailer at the right location - which fit my move-time window. I give them high marks!
PETER S.
Clasificación:
5.0
El cliente no dejó un comentario.
RODNEY Z.
Clasificación:
5.0
El cliente no dejó un comentario.
BENJAMIN A.
Clasificación:
4.0
El cliente no dejó un comentario.
John D.
Clasificación:
5.0
The staff was excellent and extremely pleasant.
ROBERT S.
Clasificación:
5.0
professional staff accomommadating. easy transition. thanks.
RONALD P.
|
First Impressions
Clasificación:
5.0
Everything went well. The person there, was a great guy, he answered questions and gave complete information and very accommodating to customer needs.
RONALD S.
Clasificación:
1.0
El cliente no dejó un comentario.
JOHN F.
Clasificación:
5.0
El cliente no dejó un comentario.
DEREK D.
|
First Impressions
Clasificación:
5.0
He was very kind and responsable.
MIRIAM A.
Clasificación:
2.0
It's been about 4 days and I still have no recieved my receipt!!!!
Kadisha R.
Clasificación:
5.0
No comment
GISSELLE C.
|
First Impressions
Clasificación:
5.0
The young man working the desk that morning was such a nice guy. Very helpful, friendly and well mannered.
Penny C.
Clasificación:
5.0
The customer service when picking up and dropping off was excellent. You're representative was friendly,caring and polite.
JEFFREY O.
Clasificación:
5.0
El cliente no dejó un comentario.
Jessica S.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
CHRISTOPHER T.
Clasificación:
4.0
Antonio was the gentleman who helped with making the reservation and also handled the transaction when the rental was picked up. He was very informative and courteous each time.
LAUREL F.
Clasificación:
5.0
El cliente no dejó un comentario.
DOUGLAS P.
Clasificación:
3.0
Let them know in advance that they can't pay cash. A customer before me was rude to the staff and held up everyone else waiting because of this.
Debra G.
Clasificación:
5.0
El cliente no dejó un comentario.
Kayleigh C.
|
Online Move In
Clasificación:
5.0
Exactly what I needed in the timeframe of my request. A BIG THANK YOU !!! to your GM Nicholas Hudson @ your Lewiston St Fall River, MA Center.
RICHARD B.
Clasificación:
5.0
El cliente no dejó un comentario.
karen C.
Clasificación:
5.0
El cliente no dejó un comentario.
Wascal P.
|
First Impressions
Clasificación:
5.0
Very please thank you very much
Barbara L.
|
First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
Venita Q.
|
First Impressions
Clasificación:
5.0
Sus instalaciones son muy buenas pero deben mejorar los precios un poco no estaría malí tendrían y tendrían más volumen de rentamieto
Juan R.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
JESSICA Q.
|
First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
Joyce M.
|
First Impressions
Clasificación:
4.0
A little concerned that the associates were not wearing masks. She put hers on at end of completing the paperwork but the other male employee didn't wear one at all. Just saying I feel they should be wearing a mask at all times when customers enter the office. Plus they can spread it to the merchandise that the customers touch. The male employee was working on rearranging the merchandise on shelves.
Barbara A.
|
First Impressions
Clasificación:
5.0
.
Kayla B.
|
First Impressions
Clasificación:
5.0
I can't say enough good about this facility. I was provided with excellent service and care and I certainly appreciate it.
Sharon B.
|
First Impressions
Clasificación:
5.0
They took care of me.
Jonathan B.
|
First Impressions
Clasificación:
5.0
Excellent staff. Professional and courteous. Facility clean .
Zachary M.
|
First Impressions
Clasificación:
4.0
Extraordinario servicio al cliente
Netria H.
|
First Impressions
Clasificación:
5.0
Staff was very helpful and answered all my questions.
marjorie c.
|
First Impressions
Clasificación:
5.0
I have dealt with the U Haul in the past and had a great experience and now with something going on in my life i need them back and i am sure i will have the same great experience
Ann Marie R. | Reservación
No se han enviado comentarios para esta ubicación.