Customer Reviews for U-Haul Moving & Storage at Fairway Rd

6,959 comentarios

555 Fairway Rd S   Kitchener, ON N2C1X4
(Entrance located between StarBucks and Wendell Motors)

(519) 893-2222

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 10/10/2022: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(519) 893-2222

555 Fairway Rd S
Kitchener, ON N2C1X4
(Entrance located between StarBucks and Wendell Motors)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 10/10/2022: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Kevin M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Devendra S. 
Clasificación:
5.0

Last minute rental was quickly processed. Needed to extend my rental time a couple hours. My request was quickly approved. Gracias

Michael B. 
Clasificación:
3.0

El cliente no dejó un comentario.

CALEB G. 
Clasificación:
5.0

Great team and a stress free experience. Thanks very much!

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D.  |  Overall Experience 
Clasificación:
3.0

This was not the location I was suppose to pick up at, it was on the other side of town which caused unwanted mileage.

Johnny F. 
Clasificación:
5.0

The staff were very helpful. In and out quickly.

Ron F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise T.  |  First Impressions 
Clasificación:
4.0

Would be hard to improve but my only complaint is there is no on site parking. The staff that assisted me were great but being asked to park accross a major road just makes me less likely to want to go.

Jake R. 
Clasificación:
5.0

El cliente no dejó un comentario.

david D. 
Clasificación:
5.0

Could use more room and guest parking in the entrance area esp for busy wknds

Kevin M. 
Clasificación:
5.0

Everything was ok. I'm happy with the service I got from U-HAUL. Really recommendable.

Mario G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Priya S. 
Clasificación:
5.0

Very good customer service. The staff was patient & thorough even though they were very busy

JILLC A. 
Clasificación:
5.0

You guys were awesome! Thanks again!🤟🤟

Chad G. 
Clasificación:
4.0

A little confusing on booking and the reservation didin't come through, had to drive there a couple times to Petersburg

RAY W. 
Clasificación:
4.0

There is a stop sign and a gate and a small parking lot. I had no choice but to pull up to the gate so I could let a parked customer out, who btw raced dangerously passed me to get his trailer. Luckily the fellows apologetically told me they would be there as soon as they could to unhook my trailer.

Susan T. 
Clasificación:
5.0

Awesome and friendly staff! 5* rating

Zdravko K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bhavinkumar S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin H. 
Clasificación:
5.0

Bueno

Tajinder S. 
Clasificación:
5.0

I've used this location for every move I've done and will always come back. Great staff.

MITCH K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor M. 
Clasificación:
5.0

nothing to note. well done.

Peter M. 
Clasificación:
4.0

Maybe offer weekly rental rates

Dominic H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Saun M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracey A. 
Clasificación:
3.0

Having to park my personal vehicle so far away and cross a busy highway was inconvenient and needlessly dangerous.

Jaison G. 
Clasificación:
4.0

The online site did not work. I had to complete my log in in person at the counter.

Dale B. 
Clasificación:
5.0

El cliente no dejó un comentario.

dan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mahmoud M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrei S. 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERIE S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karandeep B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mehul S. 
Clasificación:
5.0

Despite our original pickup location not having a truck and having to go to another city and losing more than an hour of moving time, the pickup transaction was smooth and professional.

Craig S. 
Clasificación:
2.0

Hard to find location and fees were too high. No need to charge $20 to drop off outside working hours

Nicholas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter L. 
Clasificación:
5.0

Great facility. Brandee and Jason are awesome.

Jennifer R.  |  Overall Experience 
Clasificación:
5.0

Improve parking!! So customers don't have to park across the street!

Rosalee S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan T. 
Clasificación:
1.0

1. Truck was not there for appointment 2. After 45 mins. They were sending us another location but I refused 3. Refuse to match price for available upgrade earlier because Manager was not there. 4. Truck was rusty and making noise when acceleration. Overall, it was too noisy to talk at drivers seat 5. If I have confirmed reservations. They should inform us before wasting 45 mins after appointment. 6. No parking spot, I am told to park my car in different plaza

Akashdeep S. 
Clasificación:
4.0

Excellent service, efficient, prompt, curteous and knowledgeable team at this location. Good job guys! Pickup trucks are pretty filthy and stinky for trucks with less than 5k on the odometer. Relying entirely on construction crew workers to clean inside of truck after a rental for days on the job does not work guys! Pls take the time to clean inside/detail inside of cabin - at least occasionally! Felt like showering and laundering my clothes after every pickup truck rental, as hands literally stick to the steering wheel and center console. I did not get hepatitis (yet) so that's a plus...but lots of room for improvement on this front.

Victor K. 
Clasificación:
5.0

Make sure things are clean, there were items left in the uhaul from someone else

Kyle C. 
Clasificación:
1.0

On my return, staff was very rude for a additional charge inquiry. Added charge not explained to me during check out. Never Again

RAJ K. 
Clasificación:
5.0

El cliente no dejó un comentario.

William F. 
Clasificación:
4.0

The first trailer I was given had a faulty door. I had taken it to the lumber dealer's, but could not open the roll-up door to load my purchases. It was off its track. I had to cram the lumber into my SUV, then drive back to the uhaul place and get a new trailer. I was lucky they had one. It was in much better condition.

Shirley F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D.  |  First Impressions 
Clasificación:
4.0

They didn't do a truck walk around to ensure there's no previous damage. Ther wasn't enough $7 dollies so I had to get the $10 dollie. I didn't even end up using it since it's so heavy. I couldn't see the dollies before I purchased.

Sarah P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

The staff was friendly and helpful.

Jeanclaude T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurizio U. 
Clasificación:
5.0

Kudos to staff. As I was leaving one of the more senior guys noticed the car dolly straps (dolly empty) were in a position where they could have gotten wrapped around the dolly wheels. He fixed them for me and also replaced a hinge for the ball that wasn't working quite right. Trailer itself worked great for my 4000 km trip.

KEVIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reg D. 
Clasificación:
4.0

The trailer door was basically broken. There were rollers missing and some of them were in the trailer itself. The door was very difficult to open and got repeatedly stuck. The rollers that were still attached were all rusted.

Carlos S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marian B.  |  Overall Experience 
Clasificación:
1.0

I arrive at my pick up time and this location was not ready with my truck. They promptly assign another truck and let me go on my way. About an hour later I get a call saying they assigned the wrong truck and asked if I could bring it back. I found that call super aggravating; guests rent the trucks for moving, did they think I was just sitting around not using it? I had told the UHaul employee, Adrian, no I cannot return it; it was already 90% loaded.

NEIL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne K. 
Clasificación:
1.0

i dropped the truck off at 7:40 told the stuff member i'll be back once i pick up my car cuz he had told me he can't leave the store cuz everyone's outside, so i went to get my car n come back n the stuff member that told me come back after picking ur vehicle up had locked the doors n apparently i had to go back the next day to get my deposit…

Visullah Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

vysakh P. 
Clasificación:
5.0

No improvement needed, based on my overall experience. As well, I used movers connected to UHaul. Best moving experience in my life and I have moved many many times. 2 young, respectful, kind, hard working fun young men. They insisted I let them do all the work. They worked at a excellent pace , loaded and unloaded the truck perfectly. I moved from a house to a place with elevator. Believe me those wonderful young men worked hard, from beginning to end! Highly Highly recommend going through UHaul on Fairway Rd Kitchener, for all your moving needs! THANK YOU

Brenda M. 
Clasificación:
2.0

Added huge fuel charge even though I had fuel back to where it was when I picked the truck up.

Jennifer B. 
Clasificación:
5.0

Friendly and helpful staff!

Ryan W. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBINJ B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ivan R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Iouri J. 
Clasificación:
3.0

I booked a truck rental aver the phone. I explained that I need to pick up the vehicle between 12-1. Also, informed that, am not going to be the one that is going to drive it. I was told it doesn't matter. I was told that the rental was for a day and I'll be charged only for the hours I use it. When I came to pick it up, I was told I have to returned it by 4pm. I told the receptionist that, that is not possible. I explained that I requested for longer time. reception told me she doesn't care what kind of agreement I did with the person I book the truck. and she wants the truck by 4 period. That was rude. she didn't gave an option. I came up with my own option. Will rent again only if there is no other place to rent.

hilda V. 
Clasificación:
4.0

Your website for booking equipment accepts all of my information except my postal code. This has happened on every booking I have tried to make over the last 2 years! I end up frustrated and waiting on the phone to make a reservation.

Mike M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave H. 
Clasificación:
5.0

Air conditioning was not working and it was not cmfortyable on a very warm day

aamir D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacklyn H. 
Clasificación:
3.0

El cliente no dejó un comentario.

RafaelEduardo S. 
Clasificación:
5.0

Did not receive the final invoice via email as promised.

Ayham A. 
Clasificación:
4.0

Need to offer more flexibility when paying for services.

Corey T. 
Clasificación:
5.0

👏

Rahul T. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLD Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Earl E. 
Clasificación:
5.0

Great customer service. No hassles and a quick drop off!

Shawn S. 
Clasificación:
5.0

The personnel at the location was quite helpful!

Stephen M. 
Clasificación:
3.0

In the past 2 weeks I have rented a car hauler 3 times because I found the equipment and the price right. Today's rental was neither of those. The trailer I rented was defective because the previous renter had damaged the straps to hold the car down and failed to notify on its return. The inspection on its return never caught this so I was sent out with a unit that I could not strap the car down. Because of urgency I jerryrigged the tie down by cutting a personal strap into 2 pieces to tie to the straps and hold the car on. I informed the attendant on my return about this issue and I thought I was going to get a credit or even a no charge because of this situation. I have gotten my receipt and was charged full price and I am not real happy with this. The previous renter knew that they damaged the straps and covered it up. I would like a response. I have pictures showing how I had to strap the car down in case someone doesn't believe me. Dan

Dan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnnathan H. 
Clasificación:
5.0

We had an excellent experience! We had originally reserved a cargo van at a home improvement store only to be informed at 8:00 the night before that our reservation had been cancelled due to lack of vehicles. We were left scrambling as we had already arranged to pick up our purchase. Luckily U-Haul was able to accommodate our last minute reservation. You will be our first choice from now on!

Robert N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caroline S. 
Clasificación:
2.0

Originally, I rented a pick up truck for 10:30 at the Charles st location. They called me the same day to tell me that my order has been changed to 11:30 at the Fairway location. But, I drove by the Charles location and there were two pick up trucks outside.

Freddys P. 
Clasificación:
5.0

El cliente no dejó un comentario.

traian S. 
Clasificación:
5.0

Great staff at this location.

Michael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN K. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIJESHKUMAR K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela K. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stu E. 
Clasificación:
1.0

This location charged me an extra $32 for gas after I put gas in, on top of the $62 for the rental of a pickup. $94 total for 1 day, so they mislead people with a false $19.99 listed price. Avoid this location or get scammed.

mel M. 
Clasificación:
3.0

The person I spoke to on the phone was abit of a ass. As I called to state I would be late cause everyone that was suppose to help me move didnt. And he stated it would be 300$ additional to the cost for each hour! Didn't even take in consideration I was alone moving my whole apart my self! I know I picked a time frame but that was with me thinking I had help!

Jirge C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Beant S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara R. 
Clasificación:
4.0

Service was excellent

john D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALDO A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Josée L. 
Clasificación:
3.0

I think it's a tuff thing to do like I think as I get older I'm looking for more customer service and sometimes I can see how this is hard. Like when I got a text and I asked which number did it go to and the answer was "the one you gave us" a simple the number we have here is Ã-Ã-Ã--Ã-Ã-Ã--Ã-Ã-Ã-Ã- I did get the text after we went over the number. I also didn't enjoy looking like a fool with the exiting via the gate I'm like driving up and like assuming it will open and I get out hit intercom nothing and then it opens. Like maybe take some time and just say so just pull up to the gate and it should open. Also the gas thing is strange when I rented a van from home depot it has full of gas and all you had to do is full it up again and return it. This gage system I'm sure works but I didn't understand it like do I move that sticker thing maybe I was too panicked and adulting is hard for me just my thoughts have a good day

Chris H. 
Clasificación:
4.0

The $19.95 deal ended up being a $37.00 bill without insurance. I drove 20 kms total in town. I was unaware it is now .57 a km added on until they told me when booking a van. I paid $8 in gas for a total amount spent being $45.00. I believe your advertising of 19.95 a day needs to change as it is no longer this deal.

randi M. 
Clasificación:
1.0

Staff does not know how to deal with customers.

Jashanjot S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Terry-Ann C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre S. 
Clasificación:
5.0

Appreciate the help and kindness. Quick, efficient and pleasant.

Timothy D.  |  First Impressions 
Clasificación:
4.0

I reserved a 10 x 20 unit but once I saw it I realized it was too small. The Uhaul staff quickly moved me into a larger unit which was greatly appreciated.

Carl G.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

KEVIN D.  |  First Impressions 
Clasificación:
3.0

We accessed our unit just after the hall floor had been waxed. It was dangerously slippery, like walking on an oiled surface. No signage warned us. We both came near to falling. An hour later it was just slippery but managable. Not sure why you would wax that floor but if it must be done signage should be posted to warn customers. You could be sued.

Alan R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven Y.  |  Overall Experience 
Clasificación:
5.0

Well-lit, safe, and friendly customer service

ROSLYN H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA B.  |  First Impressions 
Clasificación:
5.0

Should be able to access the facility 24/7

GERALD R.  |  Overall Experience 
Clasificación:
5.0

One thing is noticed people spitting wall close to my lock. Like who ever did it should have spit outside. No reason for that.

Michael p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrilynn S.  |  Overall Experience 
Clasificación:
4.0

All was good for storage. Used a truck too. The only issue was the price per mile is different on line than at the actual depot. It was more. This should be the same at time of booking.

Joseph C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaspal M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim O.  |  Online Move In 
Clasificación:
5.0

If it wasn't for Uhaul during our move, I'm not sure what we would have done without you guys! YAW'LL ARE THE BEST OF THE BEST!

DAVID B.  |  Overall Experience 
Clasificación:
1.0

Asked to have MY unit put in MY name after a domestic abuse incident. Closed the account with HIS name still on it. In fact this email was sent to HIS name but MY email. I called 5 times to have it fixed. If he would have gotten access to my things I'd be seeing you in court.

Christopher B.  |  Overall Experience 
Clasificación:
5.0

No comments

dean c.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Meg F.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Jordan J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Harkamaljit S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHLEEN G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Julia k.  |  Overall Experience 
Clasificación:
3.0

The customer service at this particular location was not very good. Rented a truck also from here and had to walk to get it. As this was booked online the truck should of been up front and ready as the parking in the back to get it was a an ice rink. There should of been more effort into having this completed. JoAnn

Joanne O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brieanna L.  |  First Impressions 
Clasificación:
5.0

Great service!

Josh M.  |  Overall Experience 
Clasificación:
5.0

Only deal with Fairway Rd

Dana b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

brian s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD R.  |  Overall Experience 
Clasificación:
5.0

Everything was easy to organize and move it. Full access to my locker whenever I needed it. Staff was always beyond helpful.

Monique P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Peggy H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Despina N.  |  First Impressions 
Clasificación:
4.0

When I booked I asked for the largest unit available. When I arrived from Windsor I was told that it wasnt available and had to go with the one below. I brought a 3 bedroom and a basement home with me and had to stack my things very high to make it fit into the unit I was given. We made it work but things got squished in the process. Maybe in the future there should be some way to make sure that what the customer books is what they get. Besides that I was happy with my experience.

Danielle B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca J.  |  First Impressions 
Clasificación:
3.0

The young kid I dealt with would close my unit needs some customer service training

Matthew R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel C.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Sabrina Y.  |  Overall Experience 
Clasificación:
5.0

The person who assisted me was at the Fairway location was Liam. He was professional and personable and the type of person who displayed excellent customer service, making the whole process enjoyable.

Eric O.  |  First Impressions 
Clasificación:
1.0

Poor service Poor communication Manager was rude in emails No help with the website Payed hundreds in overage charges Account was in the wrong name and they refused to change it. Asked for an outside unit and they gave me an interior one on the second floor. I would never recommend using UHaul- especially the Fairway location

kathleen t.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Sandra N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

OLUWAFEMIA D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

theo s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Cacie D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WALLY H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra A.  |  First Impressions 
Clasificación:
5.0

I've never had a positive experience with uhaul until now. It's definitely the people working at fairway that make the difference.

Jordan B.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

JULIE ANN R.  |  Overall Experience 
Clasificación:
3.0

Blah blah blah

Jason Z.  |  First Impressions 
Clasificación:
5.0

Everything was secure, staff was helpful and friendly! It was a great experience!!

DENNISC B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

tammy t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MUNIBM S.  |  Overall Experience 
Clasificación:
5.0

Thank You. I await my cheque.

Alan P.  |  Overall Experience 
Clasificación:
1.0

You need to update your site to say that bigger trucks are not available online. And that you need three references to call when picking up at 7am. It was great waking everyone up. Also you had no trucks in three cities surrounding me so I had to get one an hour away and pay the mileage. Plus the store locked it's doors 20 mins early and the staff looked at me outside like I was stupid. Will not do this again.

Christopher B.  |  First Impressions 
Clasificación:
2.0

The staff wasn't on the same page at all. I moved to London on September 4th and I went in to move all of my stuff out and to cancel and someone told me it was fine and I should just wait until the end of the month and to call them to cancel so I left to London and then on called on September 30th to cancel October 1 payment and someone told me that it was all good and my automatic payments were removed. I then got a voicemail from someone else saying that won't work because the lock was on still, I called them back and a new person answered and explained it to me and I told them I was coming home on the weekend and I could do it then and they said we will still have to charge you for the unit and I had to take it off that day or I'll have to pay. So I called my mom in Kitchener and I asked if she had a key and she didn't. so they called me the next day and said the same thing on October 1st and I told the guy that when I walked in on September 4th to cancel it he told me I was lying and no one would've told me that.

Taylor G.  |  Overall Experience 
Clasificación:
1.0

I wasn't showed the room on moving day. Lock was not removed from storage space. I realized the space was too small for my items getting moved in. I asked for an upgrade but was denied. Staff wasn't at all helpful. I was told to come back the next morning to ask for an upgrade. I was not able to move in on day 1. Did it on day 2. Upgrade took 10 min. To do the next morning. Could have been done the night before.

JORGEF A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

joshua S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven P.  |  Overall Experience 
Clasificación:
5.0

I had my storage for 4 years and wene I didn't have enough money to pay some months you guys were very understanding

CANDACE V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Rob D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sean k.  |  Overall Experience 
Clasificación:
5.0

Thanks Brandee for all your years of excellent service As we have to date my Family & I will continue to use Uhaul when needs arise All my best to You & Family Bob🧙‍♂️

ROBERT T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Autumn W.  |  Overall Experience 
Clasificación:
1.0

The staff forgot to unlock my unit after I checked in. I arrived after office hours with my hired 80 dollars per hour living helpers, and we waited for about 1 hour for customer service to pick up my call. The customer service had no way but to tell me to come back the second day. In total, I wasted 3 hours because I cannot get into my storage unit. The 3 hours were completely wasted, and I had to hire them again.

Hongru X.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

fabio p.  |  Overall Experience 
Clasificación:
5.0

Clean and organized show room and trucks readily available. Staff willing to help.

Bruno H.  |  First Impressions 
Clasificación:
5.0

Thank you for the kind service. Brandee is certainly professional and helpful. If I had one beef, and it's a small one, sometimes the newer staff is a little slow.

MARC L.  |  First Impressions 
Clasificación:
5.0

I've fallen behind on my storage fees through this pandemic the staff has been accommodating throughout the whole situation. The couple who manage the facility are great

Paul C.  |  First Impressions 
Clasificación:
5.0

Over the years I have used this facility off and on. Always great people offering fast service. Very pleased with my experience.

HARRY P.  |  Overall Experience 
Clasificación:
5.0

Friendly and helpful staff

JANIS M.  |  First Impressions 
Clasificación:
1.0

Staff weren't helpful by the time I have booked the storage unit. Booked the storage over phone, they provided wrong information. Very unprofessional

FRANCOIS A.  |  Overall Experience 
Clasificación:
4.0

One of the better experiences with U-Haul that I have had. The staff at this location were very helpful when I ran into a few issues such as locker door coming off the track and my card not signing in or out properly.

Jen B.  |  Overall Experience 
Clasificación:
5.0

Great experience with lowest-priced price .

Rajdeep S.  |  Overall Experience 
Clasificación:
5.0

Galaxy is very helpful and pleasant person to work with. Explained the process and got us processed for our storage unit proficiently.

Mike J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

jerry o.  |  Overall Experience 
Clasificación:
4.0

Very grateful to the staff for their help and professionalism. The only comment I have - really difficult for our movers to get access to the unit and then get out due to all the trailers parked and tight corners.

Linda F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward L.  |  Overall Experience 
Clasificación:
5.0

Excellent Facility & staff

varriath m.  |  First Impressions 
Clasificación:
1.0

-Too expensive. -charged late fee multiple times and unable to pay over the phone or on the app. -when emptying storage unit, found multiple boxes and items wet from them "cleaning" the storage hallway. -Overall experience unacceptable. Will NEVER use uhaul again.

ROBERT W.  |  Overall Experience 
Clasificación:
4.0

I paid for the extra insurance thank God. But I was unaware there was a 150$ deductible.

JOANNEM P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eliel C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Samuel D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alex M.  |  Overall Experience 
Clasificación:
5.0

Awesome service!

Amalia k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mireille S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amandeep S.  |  Overall Experience 
Clasificación:
1.0

My access card never worked, my payments were automatic. My credit card was charged for a rental that wasn't mine and it took me two calls and two visits to get my money back. Then when the lock they made me buy from them brock and they wanted to pay 50 dollars cash for their lock smith. Then the lock smith got into an threatening argument with my husband when I refused to pay cash.

Carolyn c.  |  Overall Experience 
Clasificación:
5.0

Staff was always extremely helpful each time I interacted with them in 4 years of storage. Easy to change my storage unit as my needs changed. Very clean as well. Will definitely return to this U-Haul if I need storage again.

Michelle G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LAURA M.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Ivan A.  |  Overall Experience 
Clasificación:
5.0

Was a wonderful experience,and the staff were very polite and very helpful.i was renting u- haul since 1992 I used o mve from province to province.and from city to city and always u- haul moving and storage had excellent service but the office at 555 fairway road exceed them all in service with the nicest staff that happen to meet.thank you the the managers and all staff.have a nice summer and wonderful time.

Moayad K.  |  Overall Experience 
Clasificación:
3.0

the storage space could use a sweep.

Nhon H.  |  First Impressions 
Clasificación:
5.0

Friendly staff and a very clean facility. Would highly recommend this location to anyone.

Cheryl l.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrea R.  |  Overall Experience 
Clasificación:
3.0

Brandee the manager is awesome, she's always welcoming and helpful to customers, but there is need to overhaul the composition of the other workers . They are rude and dismissive of customer concerns, this happens when you walk in the manager is not around. I was left with no option but to move my storage services to another facility.

JAMES K.  |  Overall Experience 
Clasificación:
5.0

Clean, secure and well maintained facility. Attentive staff. Efficient and personable. Professional operation on all levels. Pun intended 

robert h.  |  Overall Experience 
Clasificación:
5.0

I rented a unit for 3 years and never had any issues. I would go and check on the unit with my items from time to time and the facility was always clean. No pests or problems. Direct payment made it easy so I didn't have to go in to pay each month.

TIFFANY B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Catherine C.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

dragan l.  |  Overall Experience 
Clasificación:
4.0

Hardly get someone to pick up the phone. All storage options were not conveyed on first visit, only told when moving in. Otherwise the move-in customer service guy was very patient and helpful. It seem the customer service is varying person to person, and client to client

sohaib k.  |  First Impressions 
Clasificación:
3.0

One of your employees was extremely rude I don't know her name she would not give me her name when I asked for it but she's the girl Asian girl with the blond hair. When I brought back the 26 foot truck my father asked her what am I paying the 15 dollars she unbelievably rudely said you should have asked me 5 seconds ago the screen is closed my father felt embarrassed as there was customer inside the store as well. She handed me the paper to my father without even explaining what was on it she just kept saying read the paper he then asked for her name and she walked away and as she is walking away she yelled I don't need to give you my name it's on the paper. Worst experience I have ever seen at this place and I was renting 2 units here plus renting trials and trucks. And to have that kind of attitude after a long day of moving is just wrong.

Kavita P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tyrell k.  |  Overall Experience 
Clasificación:
1.0

The service is actually very good and met my needs. The staff was great and helpful. I put in a low rating because I saw NO Covid safety precautions in the facility other than the in the main office. The elevator is horrible! The necessity of having to swipe the card to have it work and continually press a button (finger remains on a button) to have it move is inconvenient and bad during a pandemic. My friend stored her items at a place on Pinebush in Cambridge that had regular elevators. The system you have where you need to touch 2 doors on an elevator several times and then open and close a door to go upstairs has many communal touchpoints. I saw the facility being regularly cleaned every time I was there. However, I never saw anyone wiping the elevator button, the elevator pull-down door latches and outside elevator doors, and the door handle to the stairs or the carts. There was no evidence that anyone made any effort to clean the carts either. It's really risky and dangerous. I brought my own Lysol wipes and cleaned things as I used them myself. Not everyone is going to clean things as they use them. It would be helpful to have wipes set up at the elevator and carts like they do at grocery stores, hotels and gas stations. I mean really, it's not just for your customers, it's for your own staff to have some safety measures be in place. I'm a teacher and the custodial staff there wiped all touchpoints regularly and there were still outbreaks. I hate to think about the risk at your facility. It's actually shocking that I saw nothing but the same lady cleaning the grounds (she was friendly and did a really good job). I saw nobody cleaning high touchpoints. I know because I took several trips a day and the cart I left in the drop off point was at the exact same angle I left it many hours later. Very unfortunate for your staff and customers who do not clean touchpoints for themselves. I cleaned myself, otherwise, I never would have continued with the service so I am ok with the service I had. I worry for others who while rushing to store things do not take precautions. Even with vaccines rolling out, there is still going to be risk for months and maybe years to come. UHaul has to invent in taking more precations for customers and also their own staff. My rating would have been better if not for the pandemic. However, we are in a pandemic and will be for some time. Change needs to happen here. That being said I would use the service myself again because I clean well myself.

Amy A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Victor K.  |  Overall Experience 
Clasificación:
4.0

My biggest issue is when I tried to call a local U Haul number and I got diverted to a US customer service agent who apparently did not have access to my account so I get put on hold indefinitely while they try and reach the local number. Seems circuitous, time consuming and inefficient. But the person that I've dealt with via email [Brandee] was wonderful.

Grace L.  |  First Impressions 
Clasificación: