Great overall service, Again!!!!
COLLEEN C.Customer Reviews for U-Haul Moving & Storage at Fairview
Testimonials From Recent Customers
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Chris was so patient while I was dealing w care issues. The day I returned the truck, he was also great and so easy to deal with. Great location w the Best staff!
Faleula F.Tire was is a really bad shape and ended up exploding in the freeway and had me swerving for a bit
Luis E.Always go to the location to rent. On line is usually a circus. And at Fairview and Garden Grove they're the best!!
LAWRENCE P.The man that works there is awesome he's so nice and helpful and made sure we were able to get the rental we want. Thanks so much again you were great!
Karina F.The online reservation is utterly useless. I usually end up at the Fairview Garden Grove location and love the staff there. I was sent to another location that was run down and no one was there until 10 o'clock. AND they didn't have my trailer!! So I ended up luckily at Fairview.
LAWRENCE P.Every step was smooth, Cost was exactly as quoted. ¡Gracias!
SULAN Y.I not only would recommend this location but I have and will continue to. THANKS
Arnulfo L.Difficult to access during rush hour, busy traffic.
Tom K.Good Customer service 👍🏻
Jon M.I have been renting from this location for a while and am very happy with the service, thank you workers for being professional and treating me like a human. Will always recommend this location
Arnulfo L.Bueno
Hugh N.Employee was very helpful, courteous, and efficient. A+
Adam A.I do understand that COVID -19 still going on, but doesn't mean that the customer representative that is working at the counter don't even talk to you or give any help at all and let you check in and out online. I'm glad that I'm very savvy on technology but where is the customer service?
VERONICA H.N/c
Rosa G.The clerk who received me could care less what I had to say, he referred to U-Haul customer service. Luis Galvan 714-600-4197 contract# 96395894
Luis G.Uhaul gave me a stolen van. I was pulled over, detained, and questioned.
LEONARD U.Have the equipment that is on reservation actually at the location when you have a reservation. To days in a row at two different locations I showed up to pick up a car hauler and both times the trailer I needed was not there. To run salt in the wound. Both locations had an additional trailer inside with no reservation on it that would suit my needs based on the load I was towing and the vehicle I was going to tow it with. Because the computer said it wouldn't carry the load. They wouldn't rent it to me. Uhaul needs to reassess the program they use to focus these things out. Only way I was able to make this work was to tow a friend's car that had similar wrought and wheel base and he towed mine. This scenario finally made the computer happy. Uhaul you need to get your shit together. You leave your technicians no leeway to confirm a load can be towed based on the facts of the vehicle stamped ratings for towing. Beyond annoyed and put out.
Michael S.The employees there were courteous and professional. They made the experience exceptional. I delt with Nate when I picked up the trailer.
Alexander B.Everything is fine thank you so much
Leticia C.Improve the signage and instructions on returning equipment. The signage directs you to the right of the facility under the canopy with large "STOP" on the pavement. The employee came out after a few minutes and wanted me to back up the trailer and move it to the left. I don't usually drive with a trailer especially in a tight lot to maneuver with trucks and vans in the immediate area. Specify where the equipment needs to be returned.
MELVYN T.Well managed location
John M.Your website can use some help. It is frustrating that the site requires you to do through page after page with the site automatically adding items before getting to check out when all you want to do is rent a trailer. While the added items take up the bulk of the page you must find the small-print item stating "I don't need any of this" in order to progress to the next page.
Patrick S.Communication and better explanation on renting their equipment(s). Bryan Gasca (manager) was excellent!
Viraj K.Sharing a lot with Starbucks makes this a hard location to get into. That being said Chris made the whole experience much more relaxing. I was in and out with Chris doing my contract and Bryan retrieving the truck. The teamwork and professionalism at this location is amazing. Wish all stores ran as smooth as this one.
Glenn V.Charge the right price customer shouldn't have to call to say you charged too many days. Shady business and lack of employees only one working this big business
ROGER C.Nothing this place is just fine its the other places that I originally make my reservations for and only to find on the day of picking it up, they never have them ready for me and there is always problems with the rentals coming out of the Tustin location.
Mike M.$190 for one day kinda high but love the service might look around somewhere cheaper next time 🤙🏾
Jacob V.Very efficient, got my receipt in less than 5-minutes! Much faster than any car rental company's car-return counter!
ANURAG J.Fairly quick in and out when you reserve and do all of the paperwork online. Very cool.
Patrick S.Customer service was excellent
Robert T.Your verification and security process needs an update. My account was fraudulently used for this rental and now there is a past due balance. UHaul has the identification of the renter but can't somehow clear my account.
Roderick G.Better rental options. No one way option for my rental caused an unnecessary return trip!
Casey V.Double check all orders on file before checking out vehicle. I had to make a second trip back to pick up boxes I had ordered. In addition, if possible place the rental and product purchase s on the same order number. Thanks.
Emmanuel S.Good location, crappy entrance and exit.
Robert B.Christopher was kind and helpful, even giving me safe driving tips w the 6Ã-12 trailer we rented. I was nervous and he obliged me when I asked for tips, which really helped!
Josie E.Accept payments from co-signer or a relative over the phone if there's an issue with my own payment like if my card is declined. Plus you need more modern payment option types... (venmo, zelle, etc.)
shannon T.They were improving the store at this time. So no complaints
Carroll S.All the employees were polite and very helpful. Acually rented at another location. Was glad I got referred to this location. A lot better service!!
ROBERT P.Brian was amazing! Super friendly and made the whole process fast and easy.
CANDY C.I had just picked up the druck and was driving it home. I exited the 22 Fwy at the Tustin off ramp. I began to slow down for the red light.Suddenly the engine reved up high in RPM's. The brakes wern't working. Finally I put both feet on the brake pedal and finally the truch stopped and the revs slowed down. I turned the corner and went down to Tustin and Fairhaven. I pushed the brake peday again in a effort to stop. The brakes again didn't seem to take effect. the engine reved up to high RPM's. I had to use bot feet to jam the brakes and finally stopped. I drove to my house, parked and called the 1-800 U-Haul number for assistaince. About an hour later someone from Sanchez Towing showed up. I explained what had happened. We went for a test drive. he drove first for about a mile. I drove the mile back. All seemed OK. He told me ther seemed to be nothing wrong. My daughter drove the truck to Brea and we unloaded it. I drove fine. I drove the truck back to where we picked it up. On the way there , I exited the 22 FWY at Haster. This time i had my friend Jordan riding in the truck with me. As I was slowing to stop for the light I stepped on the brakes. Again the brakes seemed to fail. The engine RPM's reved up hight. I jamed both feet on the brake peday, but they did not seem to be working. I shoved the shift lever into park. The truck jerked to a halt. The engine RPM's went back to narmal. I proceded back to the U-Haul Rental. I told the guy at U-Haul about our near death experience. I told him: "Do not rent this truck out to anyone until it is checked out by a mechanic." He told me the truck had juct come back from having work done on it. I'm telling you that this 78 year old man damn near had a heart attack. I was scared as Hell 3 times. Over the years i have driven U-haul trucks for moving. But I have never had thia type of Harrowing experience before. I can't say I am happy with U-Haul.
Stephen B.explain the rates better and not so confusing. i got over charged. don't plan on using uhaul again
Reyna K.The drop off is way to small to fit in remote keys! I had to wait 30 minutes for customer service to answer for me to figure out where to drop off the key where it fits. Ms ruby was great on Customer service on the phone. But why did I have to figure this out for an hour and half to where to drop Off they key. Horrible horrible
DIANA M.The rental process was easy. I understand the need to take a photo to verify identity but it was strange that the front desk employee encouraged me to do it indoorsâ€"I asked if I could do it outside. The employee mask wearing was lackadaisical and inconsistent. When I returned, I waited as the posted sign said. As no one seemed to be coming to check the vehicle in, I went inside. I gave the front desk employee my key and they said “is the gas the same†“I think so†“Ok we will email you the receiptâ€â€"no fuel check, no inspection, no closure to ensure that I dropped off the vehicle in good condition and ended my side of the contract. I left the office and waited by the vehicle I rented and another employee asked if I needed help I told them dropping off the key land just hoping i would get an email didn't make me feel confident in the process. They said the would be happy to inspect and end the rental and that they try to do that to help customers move along quickly. It turned out fine but was harder than it needed to be. It is not the process I would prefer seeing that I would be held liable for anything found damaged on the vehicle.
Rebekah W.Everything well, communication was good, showed up on time!
Janeen A.Your service was excellent. I do wish you had more parking.
Daniel O.The floor was too dusty. Better maintenance is recommended.
OCTAVIO L.The check-in employee tried to serve three customers at once instead of helping and finishing with the first one, me. He was not proactive in releasing the tire straps from my car. I had to try to figure that out for myself. He finally did help when I was having difficulty.
Lorin S.Easy check in after hours. Love it would definately recommend to anyone!!
Krystin B.Thank you for allowing me to store my items for over 3 years. I never had a problem with staff or availability to access my storage unit
cynthia m. | Overall Experienceeasy process to rent storage and easy process when no longer need storage.
sophia r. | Overall ExperienceBryan was extremely nice and helpful
James S. | First ImpressionsHad a great experience
vanessa g. | Overall ExperienceShawn Carter the manager of U-haul on Fairview Street in Garden Grove absolutely goes out of his way for customers he’s always been very polite very courteous and I believe he goes above and beyond, 😊
LISA F. | Overall ExperienceIt was just expensive. I didn't like that it was $350 less to do round trip than to drop off the vehicle where I moved. Great service though.
danielle m. | Overall ExperienceEverything was as expected
Alexander b. | Overall ExperienceThe assistance was more than adequate, I even had questions a few minutes after hours and the associate opened the door to help. I was a bit stressed, but all in all it was a great experience all around, he was informative, thorough, and clear. ¡Gracias!
Alexander b. | First ImpressionsExcellent service
sergio f. | Overall ExperienceSuper easy, fast, convenient. Probably the only Uhaul be been to where they actually give you carts that are free of charge to use! Front desk was super cool.
Jason L. | Overall ExperienceVery good
sergio f. | First ImpressionsGreat customer service and great prices, i recomend u haul to anyone looking for storage
eziquio p. | First Impressionsvacuum the hallway carpets
donna d. | Overall ExperienceI had a reservation for a storage unit. I came in to move my stuff in. I was told that storage takes tolong and I needed to wait Until he helped other customers that were behind me in line so I left
Jerome c. | ReservaciónSean and his team of employees for excellent and helping me with my dilemmas and making it a lot easier to handle them. Beyond the Call of Duty as far as I'm concerned I won't go anywhere else.
Deanna F. | Reservación