Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I think it’s ridiculous that my pickup location changed simply because I pushed my pickup time back 2 hours for the same truck. Then the online pickup didn’t work; thankfully this location was open. And when I dropped it off the online return kicked me out after taking a picture of the interior and I never received a final receipt by email.
David Lawrence
Rating:
5.0
Customer did not leave a comment.
Laura Telander
Rating:
5.0
This was a last minute rental which worked perfectly to support a cross-town move of furniture to two different location. I was completely satisfied and would refer friends and family to this business.
Karen Cobb
Rating:
1.0
Reservation was messed up for pick up. Was given wrong truck and vehicle tow, had to wait an extra day to leave. Was given the wrong drop off location. Location that was given to me does not take the vehicle tow. From pick up to drop off was a horrible experience.
OSVALDO MORA
Rating:
5.0
Nothing -- Jeremy is great and everything was perfect.
karen Sawyer
Rating:
5.0
Nice people
FOREST WILSON
Rating:
5.0
Customer did not leave a comment.
Trish Tilley
Rating:
5.0
Customer did not leave a comment.
CALVIN RODDY
Rating:
5.0
Customer did not leave a comment.
Drew Riedle
Rating:
5.0
Customer did not leave a comment.
Trish Tilley
Rating:
5.0
Professional, helpful, fast service
marylou Osuna
Rating:
5.0
The 2 gentlemen working.
We're so kind and patient with me me. They went out of their way to make my check in and return Go as smoothly as it could possibly be. I really appreciated being their customer. This is the only location I ever rent from.
Nina Jackson
Rating:
5.0
Customer did not leave a comment.
Trish Tilley
Rating:
5.0
The man at the service desk was extremely helpful and patient.
Mike Bateson
Rating:
2.0
The people were all very friendly and helpful (A+), but... We rented a 6x12 trailer & reserved a storage room in Tucson, and drove from Albuquerque with the intent to unload upon arrival. We booked the storage by phone. We arrived in Tucson 15 mins before closing and were told we would need to "come back tomorrow" even though the person on the phone told us that as long as we could get there before they close, we could get set up and that the storage was then accessible 24/7. I went back the next day and was informed that there were no units available and was told that this "Happens all the time". I then called around to all other Uhauls in Tucson and finally found one with an available unit and we finally were able to unload this yesterday. 1 week later. I don't understand how making a reservation doesn't hold the room. Maybe charge a non-refundable deposit? IF they don't show up, then you can re-rent it. SUPER frustrating not to mention significant inconvenience.
Chris Huff
Rating:
5.0
Customer did not leave a comment.
AMANDA CASADOS
Rating:
5.0
Great as is. Keep up the good work
Calista Stewart
Rating:
5.0
Customer did not leave a comment.
Joe Sievert
Rating:
5.0
Customer did not leave a comment.
patricia howell
Rating:
4.0
I was a little concerned with leaving the blankets outside but figured uhaul knows what they are doing the property layout is not the easiest to maneuver with the big trucks.
THERESE BENSON
Rating:
4.0
Customer did not leave a comment.
Lidia Aguilar
Rating:
5.0
Customer did not leave a comment.
GERALDO GONZALES
Rating:
5.0
Levi and Jeremy were very thorough from start to finish. I would recommend them to friends and family. 5 Stars!! Las cruces was also on it. Thank you
BRIAN JAMES HALLOCK
Rating:
5.0
Customer did not leave a comment.
Trish Tilley
Rating:
5.0
Customer did not leave a comment.
Trish Tilley
Rating:
5.0
Customer did not leave a comment.
Mary Jefferis
Rating:
5.0
Customer did not leave a comment.
Jonathan Wright
Rating:
5.0
Customer did not leave a comment.
Rajeev Francis
Rating:
5.0
Customer did not leave a comment.
Trish Tilley
Rating:
5.0
Customer did not leave a comment.
Carrie Stanton
Rating:
5.0
Customer did not leave a comment.
Michael Sam
Rating:
5.0
Customer did not leave a comment.
Daniel Appel
Rating:
5.0
Excellent customer service.
MICHAEL THOMPSON
Rating:
5.0
Customer did not leave a comment.
David Hendrick
Rating:
5.0
The guys were helpful and friendly!
SANDRA CANION
Rating:
4.0
Customer did not leave a comment.
William Gallagher
Rating:
5.0
Truck performed great, staff professional and helpful as always.
Donald Presgrave
Rating:
5.0
Customer did not leave a comment.
Gregory Foster
Rating:
5.0
Customer did not leave a comment.
Dina Rabanal
Rating:
5.0
Customer did not leave a comment.
Lawrence Jehle
Rating:
5.0
Customer did not leave a comment.
David Clonts
Rating:
5.0
All very friendly and helpful!! TY!
Edward Mowery
Rating:
5.0
Customer did not leave a comment.
Sherrie Fisher
Rating:
5.0
Customer did not leave a comment.
Trish Tilley
Rating:
4.0
Quick, efficient, and professional.
Sabrina Smith
Rating:
4.0
Customer did not leave a comment.
alicia thibodeaux
Rating:
4.0
Customer did not leave a comment.
Stephen Ciepiela
Rating:
5.0
Customer did not leave a comment.
Trish Tilley
Rating:
5.0
Noting. Service was great. Workers were really helpful and nice
Melanie Dominguez
Rating:
5.0
Customer did not leave a comment.
John Osowski
Rating:
4.0
Service was excellent, parking lot is way too tight.
Donnie Thompson
Rating:
5.0
Customer did not leave a comment.
James Wolken
Rating:
5.0
Appreciate the flexibility afforded me by switching from a 26’ to a 20’ troop at the last minute. Thank you.
Trish Tilley
Rating:
5.0
This is my 3rd time renting from this location. Great customer experience. The check-out time took only about :10 minutes and the check-in time took about :3 minutes. Very satisfied.
Charles Waugh
Rating:
3.0
The staff were nice but not particularly attentive, we had to wait several minutes to pick up our vehicle despite being the only people there.
Deborah Baker
Rating:
5.0
Customer did not leave a comment.
PATRIC MASCARENAS
Rating:
5.0
Customer did not leave a comment.
Mark Emery
Rating:
5.0
Customer did not leave a comment.
Trish Tilley
Rating:
1.0
Vehicle broke down in the middle nowhere with only 40 thousand miles for same thing had been serviced for previously. U-hauls response with the exception of sue who was excellent. Was very poor. Words can’t express how bad the experience renting from and dealing with u-haul customer service was. They don’t return calls. Leave their customers stranded. And when they do send someone to help over a day later I had to unload and re load a 27 ft truck because they only sent one person to do it even after they knew I was a senior citizen with a special needs daughter it has been over there days since the trip finally ended and the promised call from a supervisor to work out compensation for the ordeal. Still has not come. I will never use u-haul again and will be more than happy to relate my bad experience far and wide to whole ever will listen. To never ever use your company. You give customers that pay up frount broken equipment for one way rentals hoping they get the vehicle as far away as possible. Before being stranded.
JAMES JEROME
Rating:
4.0
Make the waiting area more comfortable
Lyn Alter
Rating:
1.0
The worker who I returned the U-Haul to cursed me out for being at the location before 9 AM, it was 8:57 AM. I was waiting outside the building for it to turn 9am when he cursed me out then angrily took the keys from my hands, and told me too “F- off”.
Raymond Gignac
Rating:
5.0
Customer did not leave a comment.
Marvin Miller
Rating:
1.0
Both customer service guys are always so uncoueteous. It's like not just me but all customer in waiting room are doing them a favor. Unwanted favor. No hello, no thank you. Just give me your credit card and let me go on break . This is my 3rd and final time giving this place my money . Always such an unpleasant experience.
Shane Mestas
Rating:
1.0
Upon arriving to the store, I walked up to the door 5 minutes early. The door look like it was open so I opened the door it was dark inside so I started to close the door, the employee Zack who was outside came around from around a truck and stated "what you can't read times are on the door." He went inside at 9AM he came to the door and i went in, he asked if he could help me gave him my name and told him I had a reservation and it was the last one I would make due to his attitude.
He told me if I didn't like his attitude he could cancel the reservation, that its not his fault people don't know how to read, and he is only paid to be nice to customers while the store is open.
Needless to say if these are the kind of employees you have working for you, then you don't deserve my money.
Johnathan pendley
Rating:
5.0
Customer did not leave a comment.
Eugene Chavez
Rating:
1.0
Got there 15 minutes before closing and employees took off so I had to use the after hours service.
Jonah Cash
Rating:
5.0
Customer did not leave a comment.
Brian DUBROFF
Rating:
5.0
Customer did not leave a comment.
Brian Wolfe
Rating:
5.0
Great customer service also!
gustavo caetano-anolles
Rating:
5.0
Customer did not leave a comment.
Dottie Kelly
Rating:
5.0
Customer did not leave a comment.
Trish Tilley
Rating:
5.0
Seamless, smooth, and easy … thank you!
Trish Tilley
Rating:
5.0
Customer did not leave a comment.
Belva Stamps
Rating:
5.0
Customer did not leave a comment.
Jon Welch
Rating:
5.0
Customer did not leave a comment.
Jonathan Haro
Rating:
5.0
Customer did not leave a comment.
MaryLou Langford
Rating:
5.0
Customer did not leave a comment.
Christine Bennett
Rating:
5.0
Z has fantastic customer service skills and was a pleasure to deal with. This is my second hitch install at this location and I wouldn't go anywhere else.
Karen Susztar
Rating:
5.0
Customer did not leave a comment.
Gary Blea
Rating:
5.0
Customer did not leave a comment.
Andrew Kolb
Rating:
1.0
Made me buy a hitch I didn’t need
James Montano
Rating:
5.0
Guys were great!!!
Tina Winborn
Rating:
4.0
Make it clearer on the u-haul website that the 10' box truck does not have a ramp. I got home with the truck only to find this out and I had to go back to the store to get the next size up. It caused a loss of time.
Tom Gugliotta
Rating:
3.0
Was quoted 89 dollars for miles and rent..truck had 5/8ths tank of fuel.. requested return at 7 pm had truck 6 hours.. returned the truck with just over 3/4ths tank of fuel..I feel it unfair for extra charges I feel 140.00 dollars total is un reasonable..u haul fees for mileage at 79 a mile plus rent hourly and fuel is over charging..I returned it clean and ready for next person..will never use u haul again...was not compensated for my fuel..and feel over charged..u haul used to be great and use u haul many time in the past...now is about money Instead of customers..
Gregory Freed
Rating:
5.0
Very happy with online booking/rental experience and in-store interactions. They were great!! and very helpful. Would definitely use again and specifically this location if possible
Diane Tyink
Rating:
5.0
I rented an appliance dolly to move two refrigerators. It made the job very easy to move each refrigerator onto and off the truck.
CHRISTOPHER REID
Rating:
5.0
I really value the service provided by this location and I’ve appreciated how all the managers there have accommodated our business needs over the last 5 years - Victor, Josh, Zach and now Jeremy. This can easily be said for the staff there as well.
That being said, the challenge they face at this location with, what now seems like every night, siphoning of their 26’ trucks is becoming more of a nuisance and has impacted our timing commitments to OUR clients. This UHaul location has graciously credited 1/4 tank of gas when I’ve picked up an empty truck. But the responsibility has fallen on us to gas up right away after leaving their lot. In the meantime, I’m paying movers who are waiting for me at the warehouse to arrive with the empty truck. Truly no big deal until yesterday when the truck ran out of gas BEFORE I reached a gas station. To their credit, Levi and Jeremy came to the rescue by arranging to get enough gas to me to get rolling. Had to pay our movers almost an hour to wait for me (in cold weather) until I finally arrived. I would implore your corporate to help the local UHaul businesses here - in some way - to deter this theft. We’ve faced the same situation when we’ve rented from the Central/San Pedro facility and the San Mateo facility as well. The theft and crime in Albuquerque has forced MANY businesses, of late, to close their doors permanently, especially in the corridor of the International District and it’s creeping outwards from there. Perhaps all the 26’ truck could be corraled at one location that could be “guarded” or physically protected? Or installation of some device to prohibit/deter the siphoning? I implore you to help YOUR employees help your customers.
Trish Tilley
Rating:
4.0
Customer did not leave a comment.
Norbert Bartosiak
Rating:
3.0
Customer did not leave a comment.
Steven Leyendecker
Rating:
5.0
Super friendly staff, quick and easy check in and check out process
Sonya Duran
Rating:
5.0
Customer did not leave a comment.
Martin Percorella
Rating:
5.0
The staff was pretty great. Great people!!
Eddie Chairez
Rating:
5.0
Customer did not leave a comment.
Billy Terry
Rating:
4.0
One tire has slow leak and i had to fill it up several times on my trip. Never should have been rented in that condition. Otherwise the truck ran great and was exactly what i needed .
Also customers should always receive a full tank. Its ridiculous to tell me i have to return with 15/16 full. Im not giving Uhaul free gas or paying the obscene prices uhaul charges if not returned at same level .
Kurt Zeitler
Rating:
5.0
I can't seem to locate the access code there is no email I have received that contains that information. Please have it resent to via email that follows fgallien605@gmail.com please here at the store now need asap
Fredrick gallien
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
marisa rodriguez
|
First Impressions
Rating:
5.0
Zachary was so patient, kind, and helpful! I highly recommend this facility!!
Kelly Daniels
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
La Shanna Sexton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
La Shanna Sexton
|
Online Move In
Rating:
5.0
Friendly and helpful staff.
Susan Chelton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sandra Godenough
|
First Impressions
Rating:
3.0
The outside of the building was well lit but no lights inside the unit. The ceiling is pretty low so it is very dark inside. This makes it difficult to see anything while moving your items in or out. Also I moved all my stuff from one uhaul facility in las vegas to this one in Albuquerque and the price of the units was significantly different. Way more expensive in ABQ Lights in the unit would make a huge difference
THOMAS WILLIAM PANNULLO
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Bernadette Merk
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ruth Y Castro
|
First Impressions
Rating:
1.0
They looted my storage.
Deborah Allen
|
Overall Experience
Rating:
5.0
This team provided excellent customer service, including truck rental and storage. Thank you
Charles Ajax Hulebak
|
Overall Experience
Rating:
5.0
I want to thank your team for accommodating my names of some storage. Everyone was very helpful and kind.
SHELLY COSPER-POCCI
|
Overall Experience
Rating:
5.0
I want to thank U-Haul for everything and maybe in the future will rent from U-Haul again the staff was helpful and understanding
THEODORITA ORTIZ
|
Overall Experience
Rating:
3.0
I was supposed to have a free month of storage with rhe rental of my moving truck but because I was getting the last unit, it was not free and that is why I've planned on moving all my stuff out rather quickly.
Dallas Davis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deborah Allen
|
First Impressions
Rating:
5.0
Great people hear
Zachary Frischmann
|
First Impressions
Rating:
1.0
Was charged a fee for losing my key I applied for easy pay but I always had to come in and pay sometimes a late charge was applied because I thought they had received payment from my account but they couldn’t figure out how easy pay worked so the faked it and said it would apply but it never did I think they pocketed the late fee money . Clerk were rude and looked stoned every time I went in to pay and if I payed cash I would always get a text message saying my payment wasn’t received so in order to avoid the $25 dollar late fee I must make a payment sometimes I payed twice in one month I was to cautious to give them my credit card because of what they might do .
Patrick D Valdez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
colleen duckworth
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Heidi Monday
|
Overall Experience
Rating:
4.0
This is the busiest uhaul faculty ever. There is a s always a wait because there is a long line. Must be a popular location.
Allison Perry
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dawn Teele
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jillian Hart
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
marcus leflore
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Noah Johnson
|
Overall Experience
Rating:
5.0
Sam in particular was a pleasure to work with. He was professional and really took the time to help me understand all the options.
Karin Foster
|
Online Move In
Rating:
5.0
The gentleman who we worked with was very short with us. He did assist Us in finding a better location that would suit our needs.. However when we or when we asked him to call and see if they had availability he dial the number and then hang up hang up. We had the reverse situation at the office on San Mateo. In the same day she was able to call the Eubank office and get everything squared away so we didn't have to go back-and-forth.
Jessica Santiago
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aharon Mccarthy
|
First Impressions
Rating:
5.0
The staff members were very courteous and attentive and pleasant.
Felicia Dominguez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alicia Topete Meza
|
Overall Experience
Rating:
3.0
When I first got to the store I believe the gentleman name was bailey but he was kind of rude. I had to tell him myself that changing his attitude would make life alot better
Esperanza Romero
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
LESTER SIGLIN
|
Overall Experience
Rating:
5.0
Always Excellent Customer Service.
Only U-haul I will go to. Mark waited on me, Bailey and Jerry. Helped me also. Keep up the Excellent Service. Thank You
bernice trujillo
|
Overall Experience
Rating:
5.0
I'm just still waiting for a balance to see if I have a credit, Last time i had a credit and never knew it. But other than that Good Service Thank You
bernice trujillo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
bernice trujillo
|
Overall Experience
Rating:
1.0
I was very disappointed due to the fact that I was promosed two months free and then the employee denied he had said that. Had rented a moving vehicle and when i got to location off Coors they couldn't find reservation. I think this bate and switch is a terrible practice that employees use is very dishonest.
Elaine Smiel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ashleigh Candelaria
|
Overall Experience
Rating:
4.0
Please always keep in mind...most people are not regular users of storage facilities. Please assist, accompany anyone who expresses confusion in understanding how to access a locker. Walk them thru it and explain. When I left...(27th of June) to move my belongings to a much closer locker company location, I asked a u-haul employee on the parking lot if I neede
Connie Hill
|
Overall Experience
Rating:
4.0
Very well maintained facility, with a friendly staff. I wouldn’t hesitate to use their services again.
Antony leyba
|
Overall Experience
Rating:
5.0
The storage unit was very useful, adequate, and nice. The staff was great. The location and condition of the facility were great. The only minor thing was that lighting in the unit would have been better. Thank you.
SALLY GARCIA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
virgil jordan
|
Overall Experience
Rating:
5.0
Friendly, helpful staff. Facility well maintained. Best prices in town.
Overall great place for storage and best place for planning moves.
Would definitely be a repeat customer.
Bruce Dangerfield
|
Overall Experience
Rating:
5.0
Great first-time renter experience. They answered all my questions and listened to my concern about my very densely-loaded truck’s load. We had options ready; but we were right on the first go.
virgil jordan
|
First Impressions
Rating:
5.0
Clean, affordable, easy to get to.
Bruce Dangerfield
|
First Impressions
Rating:
3.0
X
MARIA R miner
|
First Impressions
Rating:
5.0
It was a perfect 2 month place to keep my excess things while selling one house and buying a new one. Never had a single issue.
Matthew Tezak
|
Overall Experience
Rating:
5.0
I would like to give a special thanks to the employee at Eubank and Indian Rd. U-haul. Josh was nice enough to help us unload and was extremely helpful. U-Haul can use more employees like him.
leslie toledo
|
First Impressions
Rating:
5.0
Great staff. Customer service was excellent.
Dennis Wing
|
Overall Experience
Rating:
4.0
We were very pleased with the service we received, pricing was a tad high, but everything was good.
david coles
|
Overall Experience
Rating:
5.0
Rep was great
Dennis Wing
|
First Impressions
Rating:
5.0
Jeremy is extremely helpful
Jimmy Garcia
|
Overall Experience
Rating:
4.0
The guys onsite were a tremendous help to me when it was discovered that the U box had been loaded on the trailer backwards at the warehouse facility. They got the problem resolved quickly.
David Cocain
|
Overall Experience
Rating:
4.0
The only reason that my review was not an excellent was because the location seemed to be understaffed.
mario galero
|
Overall Experience
Rating:
1.0
I was charged storage fees for my Ubox a month after I had emptied it out. They did not close out my ticket and I got charged for it.