Customer Reviews for U-Haul Moving & Storage at Elmwood

1830 comentarios

1037 Elmwood Ave   Columbia, SC 29201

(803) 256-2499

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(803) 256-2499

1037 Elmwood Ave
Columbia, SC 29201

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

beverly J. 
Clasificación:
1.0

There is nit adequate parking which delays check out and check in the variable for parking spaces to customer is unmatched especially since this is also self storage no one is going to park inside the gate to go in to the office and this location is always understaffed. Also the on lone check in has a 15 min delay before it initiates the check in/check out screen. This is the first occurrence for the delay not the other couple of tomes I rented a truck from this location the keys were not in a lock box as they are at all other locations why offer the convenience of on line or mobile check in only to have to go inside to obtain the keys in which ever occasion except 5/8 all of the info I completed with my on line reservation the rep at the location took sll the info again invluding scanning my card from a mobile device, 5/8 I explained to the rep I had recently tecovered from COVID and was not comfortable coming inside he was gracious and brought the key out to the van as he too and his family had COVID just 3 months prior so he understood my cautiousness Overall this was the worse experience Ive had at this location since my first rental last February and I assure you this will also be the last time I use that location as well and possibly no longer use U Haul as a whole since there seems to always be a discrepancy on the mileage

Temia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward P. 
Clasificación:
5.0

No improvement needed. Staff and facility were great despite what appeared to be a transient area.

Anthony D. 
Clasificación:
5.0

Continue doing what you do.

Chris B. 
Clasificación:
4.0

The staff in the Elmwood street in Columbia SC location were outstanding. They went beyond what was expected of them. The manager made sure that i was not over charged.

Gloria L.  |  Overall Experience 
Clasificación:
5.0

We rented the pickup truck for 4hrs so we could move my daughter's stuff from her college room. The lady and gentleman I dealt with were superb! Very very nice and accommodating. I would DEFINITELY rent from here again. Pleasure to deal with such great people. Thank you U-HAUL!

Mark B. 
Clasificación:
4.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis M. 
Clasificación:
5.0

Great customer service!!

Dina P. 
Clasificación:
5.0

N/C

CHRIS D. 
Clasificación:
3.0

Terrence & the African American girl assisting him on Thursday April 30,2021 around 12p were awesome!! I appreciate their help!

Fontay B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA W. 
Clasificación:
5.0

Great Customer Service

Tressy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felicia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

theresa h.  |  Overall Experience 
Clasificación:
5.0

I want to commend the manager, Miss Green. She was attentive, efficient, and determined to meet my needs. She made a difficult and frustrating effort to rent a truck much more bearable and may have saved U-Haul a customer. She deserves to be recognized for her competence.

JOHNNYRUEL M. 
Clasificación:
4.0

The entire moving experience was the worst I have had in a lifetime. Uhaul made several (4) major errors that caused us stress and loss of sleep. Not once did they take responsibility for their mistakes. Right down to the Elmwood location not having the car tow confirmed with us the day before. When one was found Uhaul gave us 15 minutes to get to the location to pick it up or loose the rental. The only ray of sunshine during the entire experience was the gal that worked at the Elmwood location. She was a pleasure to talk with. I was moving my 22 year old daughter from South Carolina to Texas. That in itself was stressful enough. Add that to the fact that Uahul had incorrectly taken my name and email down incorrectly. Had used wrong dates and locations for pick up as well as confirming a product they didn't have made it miserable. I don't plan on using Uhaul again anytime soon.

Sydney P. 
Clasificación:
1.0

Have the truck that was reserved at the damn location.

Donte J. 
Clasificación:
5.0

This vehicle had a lot of damage to the outside. I think it should get fixed so the customer and the company don't have to guess if something hapend to the vehicle. Gracias.

John S. 
Clasificación:
5.0

I had to extend my rental three times and they made the process very easy and was able to accommodate my last minute needs. The only complaint is the time it takes to reach a customer service representative. It took well over 30 minutes each time.

LARISSA G. 
Clasificación:
5.0

Didn’t have any issues, staff was professional and very helpful 🌟

Mary O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JESUS P. 
Clasificación:
5.0

Ms. Merk Green is the best. Great service. She was very helpful

Barber W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER O. 
Clasificación:
5.0

I got the best help when I felt all was lost ! So glad I came to the elm wood location. I own a moving company and this is by far the best service I've had with a U-Haul! The Gm Miss Green was fantastic!!!

donnie b.  |  First Impressions 
Clasificación:
5.0

The customer service is phenomenal Ms. Green goes above and beyond to ensure you get whatever it is you need

Jessica B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan C.  |  Overall Experience 
Clasificación:
5.0

Great costumer service, awesome efficiency.

Jarvon W. 
Clasificación:
2.0

Have someone on site during business hours.

Rebecca H. 
Clasificación:
5.0

Meka and I think her name is Savannah, are professional, knowledgeable, and go above and beyond to make sure the experience is great and are great people to work with. I will always do business with them!

LARRY J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Franklin M.  |  Overall Experience 
Clasificación:
5.0

Tameka was wonderful to work with and very efficient. I really appreciated her help and the rest of the staff was very friendly as well!

JOSEPH T. 
Clasificación:
1.0

The van was dirty on the drivers side, the mileage was incorrect, the gas indicator was incorrect and when I returned the van, they ivercharged me.

LYNETTE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PRECIOUS I. 
Clasificación:
5.0

Thank you Shannon for your awesome service

BOBBY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

elsia O. 
Clasificación:
5.0

The entire process for reservation, pick-up and return were seamless; the customer service both with the staff as well as the automated system were excellent.

TIMOTHY B. 
Clasificación:
4.0

Location was extremely convenient. Only unmet need was a rubbish and recycle receptacle.

Steven C.  |  Overall Experience 
Clasificación:
5.0

Meka Green made my day, she answered all my questions, assisted with a storage unit and is very personable and professional. I wish everyone I've had to deal with was as pleasant as her.

LARRY J. 
Clasificación:
3.0

Not well run, office staff took forever to be found. Waiting more than 10 mins to get simple things taken care of. Swipe cards never worked in the restrooms, and had random people walking through the storage areas all the time.

TIMOTHY K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Astrida W. 
Clasificación:
5.0

Sales Clerk was Friendly, Helpful and made me feel welcome.

PAUL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE B.  |  Overall Experience 
Clasificación:
2.0

The young man who served me on Friday gave me the wrong truck. When I started to head out this morning, I noticed my paperwork did not match up with the truck. Since I was driving by the U-Haul place on the way out I stopped in to get it corrected. The young lady who was very polite, professional, and helpful, told me I was given their day truck, rather than the one I was supposed to get. Moreover, the one I was supposed to get was no longer there and I could not take the one I was given on my one way trip. She gave me a 15' truck at the same price. Of course this increased my fuel cost. Also, I then had to move stuff from one truck to the other. Again, the young woman who helped me Saturday morning was great. My issue is with the mistake made by another on Friday.

John W. 
Clasificación:
5.0

The worker's there was super friendly, great customer service, answered every question that I had, also help put the dolly in the truck for me. Keep up the great work

CHARONTA B. 
Clasificación:
4.0

Representative was polite but did not greet me or the 3 other people who waited almost 15 minutes for him to complete my pickup paperwork. No acknowledgement of them (or me when he unlocked the door at 9 am Sunday ) Also guy was outside waiting for something to be unlocked an he came in mad about waiting and representative said I will be with you when I am done with her. So now its my fault that everyone is waiting.

Dianne L. 
Clasificación:
2.0

El cliente no dejó un comentario.

DEBRA J. 
Clasificación:
5.0

Staff was quite pleasant and informative.

SONYA M. 
Clasificación:
4.0

Parking is awful at the location, but the area and store itself was clean and organized and the person who processed our transaction was very friendly and helpful. He even checked the truck out with us to ensure everything was in order. ¡Gracias!

CURTIS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Laura M. 
Clasificación:
3.0

It was the first time I was told that I couldn't use cash.. The computer was down so I couldn't check out the equipment.. I went back the next day to resolve the issue and was told that I owed more money.. Which if was the case I should've been emailed or called so I could have resolved the issue.. Then I was told to talk photographs because trucks can be stolen by myself..

Lavon J. 
Clasificación:
5.0

I had a great experience with UHaul. When I need you again I will definitely come back.

TURNER P.  |  Overall Experience 
Clasificación:
5.0

The manager Johnny Jenkins and his staff was very helpful and professional. They helped me in every way possible and i appreciate all that they did. The store was clean and the Team members uniforms was clean and well groomed. I would be happy to recommend his site to my coworks and friends. Thanks again

CAROLETTE T.  |  First Impressions 
Clasificación:
3.0

Staff needs customer service training.

Ronald D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEONG B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodore B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary O. 
Clasificación:
5.0

The entire process was smooth. Staff at pickup location at N Tryon (Charlotte, NC)location was efficient and professional. Staff at Elmwood (Columbia, SC) made the final step a breeze; professional, informative and courteous .

Mary O.  |  First Impressions 
Clasificación:
5.0

Sorry you let go of Jackie. She was an awesome, real human being. I wish you both an amicable future success. As far as my experience, I have absolutely nothing I could even think of to complain about or way I feel like an improvement could be made. Everything was flawless!

Tarl S.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Regina G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Iomia G. 
Clasificación:
4.0

Please get this poor guy some help. He was so nice but new and way too many customers for one person to handle.

Elliott W. 
Clasificación:
3.0

They didn't have the Dolly I requested and offered no help to solve the problem.

Alex H. 
Clasificación:
3.0

The operator was not wearing a mask while I was in the store with him and Columbia has a current mask mandate.

Michele N. 
Clasificación:
4.0

They charged me for three days. I definitely want a refund.

Randy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry R. 
Clasificación:
4.0

The vehicle died on location. The blankets we ordered were not available

Donna A. 
Clasificación:
1.0

My check was not checked and now I'm receiving a bill for furniture pads . I could've brought them back that night instead him letting me leaving and fucking charging my card

Courtney B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANINE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward D. 
Clasificación:
1.0

I waited over an hour and a half standing just to return a truck. There were three other people behind me, no telling how long they waited. When it was finally my turn, another man walked in the door and this person was helped first.

Kelly H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DASHANA B. 
Clasificación:
3.0

It took a while to have someone respond to me. There wasn't enough signage and I was confused on where to park. But the staff was friendly and helped me check in the truck.

Hannah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

COREY H. 
Clasificación:
5.0

Ninguno

Toni B. 
Clasificación:
5.0

Extraordinario servicio al cliente

SHAQUAN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Harrison C. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCHESCA P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Barry R. 
Clasificación:
2.0

sent me out with a locked unit and no key !

Ricky E. 
Clasificación:
5.0

The attendant was very helpful.

WILLIAM S. 
Clasificación:
5.0

Jackie was super polite, friendly and helpful ! I would recommend anyone to use this facility.

FRANCHESCA P.  |  First Impressions 
Clasificación:
4.0

Jacqueline and staff were very understanding of our situation and very embarrassed that UHaul would put drivers and passengers at risk in a defective vehicle. She told us we could use her name to confirm the truck would not go into reverse. She further stated that she would expect UHaul to reimburse me for duplicate payments as well as compensation for putting us at risk and returning ahead of schedule.

Jon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

FIDEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
5.0

Great customer service!

Alexandria C. 
Clasificación:
4.0

El cliente no dejó un comentario.

George S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Destani M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIANNA P. 
Clasificación:
5.0

The staff were very friendly ,thank you

DENISE W.  |  First Impressions 
Clasificación:
5.0

The staff was nice and patient.. If any moving in the future for me that location will be my #1😀😀😀😀

Rochelle R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanette H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary S. 
Clasificación:
5.0

Jacqueline was the store manager who helped me and she was INCREDIBLE! Helped with every thing I needed very quickly and efficiently and was very friendly. Would definitely use this location again and recommend to friends.

Nina F. 
Clasificación:
4.0

The woman and guy at the drop off location on Elmwood St in Columbia SC were awesome.

Prince O. 
Clasificación:
1.0

El cliente no dejó un comentario.

Lyda w.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cory O. 
Clasificación:
4.0

My storage unit had no light and the climate control unit was not as cool as I anticipated.

Terence K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jefferson B. 
Clasificación:
3.0

The guy that rented our truck he was very nice. When returning the truck the lady was very rude and nasty.

Shirelle T. 
Clasificación:
4.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Desmond D. 
Clasificación:
4.0

El cliente no dejó un comentario.

GUY JEREMY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd M. 
Clasificación:
4.0

Nothing. Everthing was perfect

Melissa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
4.0

I also rented an u box container and my experience couldn't been worse! I would never recommend u box containers to a friend!

Sunil B. 
Clasificación:
5.0

on line check in and pay is great!!

Dustin C. 
Clasificación:
5.0

The staff was always very accommodating every time we came. They genuinely tried to help us out, which was especially appreciated since we were going through a difficult time. Parking in the storage access area is a bit cramped, but the staff gladly move their cars and will help you maneuver your truck if you have one.l

Alyssa Y.  |  Overall Experience 
Clasificación:
5.0

Would try to cut down on the homeless activity if possible. It's a storage facility not a hotel.

CARROLL C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Felicia G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen S. 
Clasificación:
5.0

Nothing everything was excellent! Great employees!

Wayne P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashleigh F. 
Clasificación:
5.0

Quinton was great The truck was spotless and disinfected The facilities were very clean and convenient

William M.  |  First Impressions 
Clasificación:
5.0

The staff was super helpful! I love their energy and patience dealing with so many people during the times of COVID-19. I would definitely use this storage facility in future if the situation occurs.

Hriday P.  |  Overall Experience 
Clasificación:
5.0

I can't praise this facility enough on how I was treated from the first transaction to the last. I relocated from New Jersey to Columbia on June- 12th. I purchased my home on Aug.12. Rebecca and staff made the transition so easy and convenient. Thank you all!

Willie H.  |  Overall Experience 
Clasificación:
4.0

tough to park

Kent F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MELISSA B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ISABELLA G.  |  Overall Experience 
Clasificación:
1.0

July 15, 2020 Glen K. LaConey, Plaintiff, v. Jacqueline Matthews, Defendant. Re: DEMAND FOR PAYMENT Via Electronic Mail COMES NOW, the undersigned Plaintiff, Glen K. LaConey ("LaConey"), a customer of UHaul Self-Storage ("UHaul"), situated at 1037 Elmwood Avenue, Columbia, South Carolina 29201, seeking remedial and compensatory relief, based upon a pattern of harassment perpetrated by a Jacqueline Matthews ("Matthews") against LaConey; and denial of authorized access to LaConey's self-storage unit; and failure of Matthews to provide a climate-controlled environment for LaConey's unit, while acting under, and by exceeding her authority as General Manager of UHaul. The facts in support of the within complaint are as follows: BACKGROUND: LaConey has been leasing self-storage Unit #E236 from UHaul since early 2019. UHaul represents that it is a "Climate Controlled" facility. The access hours are posted conspicuously. In late 2019, Matthews was assigned as the Manager of UHaul. Immediately after assuming her assignment as Manager, Matthews began a campaign of harassment against LaConey and certain other UHaul customers as follows: 1. Matthews has persistently locked the courtesy restrooms, then denied LaConey the key to the restrooms, on the pretext that "the lock is not working". Customers have urinated in the stairwells and other areas of the facility, presumably for the same reason, as evidenced by the numerous threatening notes posted by Matthews, which LaConey has obtained. 2. Matthews, and other UHaul personnel, have persistently, and discriminately locked the doors to the inside units up to one (1) hour before the prescribed time, without notice, thereby denying inside customers access to their units, to the exclusion of customers leasing outside units. Matthews intimidates inside customers by hovering nearby with her arms folded, and demanding that all customers exit the building immediately, under threat of eviction. Matthews has been observed yelling to customers with inside units, "I'm tired! I'm ready to go home! I'll lock up whenever the [expletive] I want to! I don't give a [expletive]!" Effectively, customers with outside units enjoy unfettered access, once they pass through the security gate, to the prejudice of customers with inside units. Such arbitrary, discriminate and abusive practices perpetrated for the mere convenience of UHaul staff, are inconsistent with necessary safety and security measures outlined in the lease agreement; yet, they are consistent with the pattern of harassment complained of. 3. As stated above, UHaul represents that it is a "Climate Controlled" facility; however, the temperature inside Building E, where LaConey's unit is situated, persistently exceeds 100 degrees F. Matthews utterly refuses to take corrective action, which, again, is consistent with the pattern of harassment complained of. 4. Most recently, Matthews has discriminately selected customers, who enter through the security gate on foot, to sign a logbook, to the exclusion of customers who drive through the gate, and/or who lease outside units, which, again, is consistent with the pattern of harassment complained of. LaConey's claim is supported by video surveillance. ARGUMENTS: LaConey contends that Matthews has exceeded the bounds of her authority as General Manager of UHaul in furtherance of a personal agenda against LaConey. LaConey further contends that the discriminatory, prejudicial and abusive practices of Matthews, constitutes harassment, are violative of the lease agreement, and may violate the Civil Rights Act. Thus, because Matthews acted in her personal capacity to further a personal agenda, LaConey enjoys the prerogative to sue Matthews individually, and in her personal capacity, in lieu of suit in arbitration. CONCLUSION: Should this matter not be resolved to the satisfaction of LaConey, LaConey shall seek punitive damages in addition to the relief sought. Any evidence developed, during suit(s) against Matthews, shall be used against UHaul Corporation in arbitration. Matthews shall have twenty (20) days to respond to this demand before the matter proceeds to the magistrate's court. RELIEF SOUGHT: 1. Remuneration of Five Hundred Dollars ($500.00) for the improper denial of storage access and for denial of a climate-controlled environment. 2. That Matthews post the permanently restricted access hours in a conspicuous location within five (5) business days of receipt of this transmittal; and to timely post notice of any further access restrictions, accordingly. 3. That Matthews cease and desist any, and all forms of harassment against, and abuse of UHaul customers. 4. For such other and further relief as the court deems just and proper under the attendant circumstances. Glen K. LaConey

Glen L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sewell G.  |  Overall Experience 
Clasificación:
5.0

Light is not working in storage unit.

jayen b.  |  First Impressions 
Clasificación:
5.0

Very clean!!!

laura` s.  |  Overall Experience 
Clasificación:
5.0

THE STAFF WAS ABSOLUTELY INCREDIBLE. THE MANAGER JACKIE WAS SIMPLY SWEET AND AMAZING. HER EMPLOYEES MICHA, BRIANNA, APRIL AND QUINTON ALL HELPED ME DURING MY TIME OF NEED. THEY ALL CAME TOGETHER AND GAVE ME THE BEST EXPERIENCE THAT ANYONE COULD ASK FOR

myra b.  |  First Impressions 
Clasificación:
4.0

Great personal service, however, while I was waiting in line, did notice how messy the area was behind the counter. Also, parking availability is virtually non-existent.

Kent F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cavonda W.  |  First Impressions 
Clasificación:
4.0

Q was very accommodating, professional, and helpful in the process.

Lou R.  |  First Impressions 
Clasificación:
5.0

While the location is not the best - lots in interesting foot traffic - the staff were always friendly and helpful. indoor facility was clean and I surprisingly never found any bugs or other critters. Thanks so much!

Dawn P.  |  Overall Experience 
Clasificación:
5.0

There were a few issues with the computers when I arrived so completing my paperwork took longer than usual. The young man that helped me was so courteous and he had such a warm personality that it made the wait more pleasant. Bad attitudes from anyone in customer service makes your experience worse. My experience was great because of the customer service of this young man. Thanks for doing everything you could to help me and my family! I love this facility!

Melissa W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIDGETT M.  |  First Impressions 
Clasificación:
5.0

Jacqueline is really great!! She made our first experience with a moving truck and storage very easy on us. And the young man that checked us out. We had a great experience. Thank you, Regina

Regina F.  |  First Impressions 
Clasificación:
3.0

Slow check in and check out. Was not told that the key for the gate was on the ring

Sewell G.  |  First Impressions 
Clasificación:
5.0

The general manager was very helpful in finding a unit that would work for me

Timothy C.  |  First Impressions 
Clasificación:
5.0

The staff was very helpful in our time of grief. Thanks to all the staff

Ashley C.  |  Overall Experience 
Clasificación:
5.0

I would not hesitate to use UHaul again.

judith h.  |  Overall Experience 
Clasificación:
5.0

General manager Zakee & Site managers For Elmwood location were absolutely wonderful,they handled my concerns efficiently & transition time moving in was a plus for me thank you all so much!!

Renetta b.  |  First Impressions 
Clasificación:
1.0

The office and staff smelled like marijuana. It was horrible. There was also so many homeless people living there. Always in and out and lounging around. It was unsettling.

Jennifer N.  |  Overall Experience 
Clasificación:
5.0

Cedric, Cheyenne and Sharon were very helpful with renting a truck and storage. Sharon handled and irate customer before me with with tact and finesse. Storage, truck and office were very clean. A++++

Bobbie O.  |  First Impressions 
Clasificación:
3.0

The staff was truly excellent and nice. My storage unit bulb went out and I was told they wouldn't be replaced because they were fire hazards, so that was inconvenient.i

Anne H.  |  Overall Experience 
Clasificación:
5.0

The representative Sharon was very helpful towards my moving process. Her customer service was so impeccable, I believe she deserves a promotion. I appreciate everything she has done.

Akira M.  |  First Impressions 
Clasificación:
4.0

The staff at this location went above and beyond their duty to assist me. Gracias

Annette O.  |  First Impressions 
Clasificación:
3.0

For as much money as I paid for climate control in my locker it was pretty warm in there

jeremy g.  |  Overall Experience 
Clasificación:
5.0

The staff gave me excellent service. Sharon and Travis were awesome.

Cornelia G.  |  First Impressions 
Clasificación:
5.0

Wonder experience! Staff was always friendly and helpful.

TRACEY H.  |  Overall Experience 
Clasificación:
4.0

Staff was very friendly and helpful. I will use this facility again next year for my storage needs.

Melissa W.  |  Overall Experience 
Clasificación:
5.0

I commend Rebecca who operates this location. She is helpful, courteous and sweet. She made out experience with U-Haul great

Michael B.  |  Overall Experience 
Clasificación:
5.0

Well done

Melvin B.  |  Overall Experience 
Clasificación:
2.0

THE arming area was too small. Then there was also homeless people walking in a dnt out because they live in the storage units. I felt unsafe.

Jennifer N.  |  First Impressions 
Clasificación:
4.0

They gave me a storage that was already use and this guy had to help us and find us a unit and all my stuff couldn't fit in but the guy with the dreads help out, he's the best

rachelle B.  |  First Impressions 
Clasificación:
3.0

Facility was not open 24 hours as advertised.

John W.  |  Overall Experience 
Clasificación:
5.0

I DON'T QUITE UNDERSTAND WHY AT THIS LOCATION..THEY DON'T HAVE A BOLT/LOCK CUTTER..FOR EMERGENCY SITUATIONS

Janet J.  |  Overall Experience 
Clasificación:
5.0

Great staff!!!

Renetta b.  |  Overall Experience 
Clasificación:
5.0

Thank you Rebecca for taking the time out to address my concerns I really appreciate the quick response in regards to my storage unit,again thank you so much.

Renetta b.  |  First Impressions 
Clasificación:
4.0

Aside from the price it served all my purposes and was exceptionally clean.

Sewell G.  |  Overall Experience 
Clasificación:
4.0

Rebeca, the manager at Elmwood U-Haul came through in the end. She proved to be a valueble asset to the company. I do appreciate her consistent work effort in handlelng my situations.

David B.  |  First Impressions 
Clasificación:
4.0

Gracias

Jade M.  |  Overall Experience 
Clasificación:
1.0

Security was the problem with homeless people sleeping in the units

ANTHONY B.  |  Overall Experience 
Clasificación:
5.0

My move in experience was great, the staff was very helpful.

alisa j.  |  First Impressions 
Clasificación:
5.0

No comment

Elana H.  |  Overall Experience 
Clasificación:
4.0

Ease of entry, great customer service

Gail G.  |  Overall Experience 
Clasificación:
4.0

The staff at this location has been really helpful. However, my experience has been horrible. Your computer system is the worst. You can't seem to get my billing straight. Now I'm out $15 late fee.

bart t.  |  Overall Experience 
Clasificación:
4.0

Front office is crammed and there is no access to your storage unit after 6pm. The staff was nice.

BELLE D.  |  Overall Experience 
Clasificación:
5.0

The new general manager is a peaceful soul. she is very friendly and easily to get alone with. if you come to her as a respectable person with any issue she will go above and beyond to make it right

Tavion W.  |  Overall Experience 
Clasificación:
5.0

Everyone was extremely helpful and friendly.

Nathan H.  |  Overall Experience 
Clasificación:
5.0

Porsha was very helpful. Excellent customer service.

Kathleen J. | Reservación
Clasificación:
5.0

Professional and great customer service.

kevin b. | Reservación
Clasificación:
5.0

The present manager was very helpful and I would strongly recommend her.

UEL J.  |  Overall Experience 
Clasificación:
4.0

The storage facility was clean and well maintained, however my access card did not always work, and because it was not atmosphere controlled, it was stifling and hot.

KK E.  |  Overall Experience 
Clasificación:
1.0

For 8 years we have stored items in our 5X10 storage area. 2 month ago we re-organized our storage. When we arrived this week our storage area was broken into and every box opened. Security no good.

WALTER H.  |  Overall Experience 
Clasificación:
5.0

I stored many valuables for three years. The space was also accessible, clean, and cool. The staff was always very professional. ¡Gracias!

DEBRA B.  |  Overall Experience 
Clasificación:
5.0

I am very pleased in the service here at this location. Thank you for all your help.

Christy L. | Reservación
Clasificación:
5.0

Staff that I associated with was very professional and showed genuine concern for my needs.

RONNIE V.  |  Overall Experience 
Clasificación:
2.0

Our unit was entered and boxes opened by an unknown person. While not enough was taken or damaged to file a claim, we had some sentimental items broken/damaged. Very disappointed!

Kenneth G.  |  Overall Experience 
Clasificación:
5.0

Staff was extremely friendly and helpful. They lent me a lock at no charge for a few hours and spend almost an hour helping me open my lock when I forgot my key.

Marla E.  |  Overall Experience 
Clasificación:
5.0

Very convenient storage for a temporary situation

Lewis M.  |  Overall Experience 
Clasificación:
5.0

This facility was amazing, clean environment and knowledgeable friendly staff. Gracias

Cindy J.  |  Overall Experience 
Clasificación:
2.0

When I went there to get my belongings, the hallway I entered was 110 degrees, not impressed!! I paid for climate control and it is not right that my things were in this heat. Should be checked.

Caitlin H.  |  Overall Experience 
Clasificación:
5.0

The staff was always very friendly and helpful

Donna W.  |  Overall Experience 
Clasificación:
4.0

All was good, thank you!

Amy M.  |  Overall Experience 
Clasificación:
1.0

Would NEVER recommend this facility. My unit was accessed and contents were stolen. Staff was not helpful at all. Had to have been a inside job since the lock was not compromised.

Shannon C.  |  Overall Experience 
Clasificación:
1.0

Jennifer at this Elmwood location told us she didn't have room for our truck so she charged us a $40 cleaning fee. This is not fair as we scheduled this as our drop-off location. She was very rude.

Mark V. | Reservación
Clasificación:
1.0

I am giving a poor rating due to the fact that upon my arrival my order was set up wrong. The assistant manager was amazing but the fact I had to wait for hours to confirm my reservation was not good.

Edward t. | Reservación
Clasificación:
5.0

The staff was great!

Mary B.  |  Overall Experience 
Clasificación:
5.0

Ms. Kenya Faison was most professional with the best work ethics I've seen in South Carolina. She represents U-Haul well.

Donald F.  |  Overall Experience 
Clasificación:
5.0

Staff was very friendly and helpful! Great renting and moving in experience. Very busy location, but I would use this facility again when needed.

Stacey W. | Reservación
Clasificación:
5.0

Ninguno

Brandon R.  |  Overall Experience 
Clasificación:
5.0

We had no problems and were happy with the storage unit and accessibility.

Jaree H.  |  Overall Experience 
Clasificación:
5.0

Great service

Marcia R.  |  Overall Experience 
Clasificación:
5.0

From start in Washington state to finish in Columbia everyone at Uhal was courteous and helpful...Great service.

Marcia R.  |  Overall Experience 
Clasificación:
5.0

Thanks to Manager

Dajana B.  |  Overall Experience 
Clasificación:
5.0

We had an excellent experience at the Elmwood U-Haul location.

Jim W.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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