Comentarios de los clientes para U-Haul Moving & Storage at Edgewood Ave

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Edgewood Ave

Clasificación general:

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Kevin P.
Clasificación:

The male Manager has terrible people skills, displayed unprofessionally during the call. As soon as he answered he placed me on hold and never came back periodically to informed me he'd be with me I waited over 40 min and hung up to call back two more times to be on hold until I actually drove to the location. He had a long line and the customers were are complaining about his customer service and his bad attitude. Even if you are the only person handling a large volume you're still suppose to maintain your composure and provide great customer service. He showed be grateful he had a large volume of customers that means he will hav3 a job. Some haven't been as fortunate with the Pandemic like myself who has lost their income, businesses closed because employees were afraid to come to work, quit or the business lost money and closed. I tried talking with another employee ( a African American and he was just as bad stating their busy. I said Sir that's no excuse to treat customers unkind. He interrupted me abruptly and said I have to get back to work. So the answer will I refer or return No. I have family whose storage has been their two years. They were upset about what I experienced and will be moving there storage. You were given business from me twice, but never again.

michael J.
Clasificación:

El cliente no dejó un comentario.

Antoneia G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

MARTAE S.
Clasificación:

El cliente no dejó un comentario.

ROBERT S.
Clasificación:

El cliente no dejó un comentario.

TAMARA R.
Clasificación:

El cliente no dejó un comentario.

JOYCE K.
Clasificación:

El cliente no dejó un comentario.

XAVIER A.
Clasificación:

El cliente no dejó un comentario.

Michelle D.
Clasificación:

When time for the truck to be turn it was after hours so i had to take a picture of the mileage and show that it was clean however my cell phone went dead call the 1 800 hundred number it took me an hour before i got someone on the phone explain my situation could not used my business phone because that # was not on file you must have other options i was just bless someone help me was able to put it in the system

TAMARA R.
Clasificación:

I have no complaints everything was customer service was good.

Anita B.
Clasificación:

N/A

Rik T.
Clasificación:

Fix the radio antennae. It was broken previously.

NIKI F.
Clasificación:

El cliente no dejó un comentario.

William B.
Clasificación:

I was there waiting in line for hour because they had 2 people working and they was checking people in, also hooking up trailers, doing everything

Courtney S.
Clasificación:

It was quick and painless.

MELISA J.
Clasificación:

Extremely professional and knowledgeable staff! Grade A++

HENRY R.
Clasificación:

great team at U-haul

ALEGRA H.
Clasificación:

El cliente no dejó un comentario.

Angelia S.
Clasificación:

Hire more help or make sure there's enough employees working to handle all the customers in a timely manner. 30 - 45 minutes is too long to be waiting to pick up or drop off & I used the mobile app thinking that would help move the process much faster service ; but that service didn't help either. I have to applaud the (2) women working Sunday January31,20221 @ the Edgewood Ave location handle themselves very well.

VONTERIA B.
Clasificación:

The employees during pick up and both drop off were very helpful and nice thanks U-Haul!!!

LILLIE B.
Clasificación:

El cliente no dejó un comentario.

TAMECA T.
Clasificación:

Staff was very friendly and helpful!! Thanks for the service. Will be back soon

CHRISTIANNA J.
Clasificación:

El cliente no dejó un comentario.

Alande L.
Clasificación:

Nothing

Randall J. | Overall Experience |
Clasificación:

Costs are more than most other storage units....

LATARA C.
Clasificación:

Nothing the staff was excellent and I didn't have to wait long

chandra R.
Clasificación:

El cliente no dejó un comentario.

CARLOS B.
Clasificación:

El cliente no dejó un comentario.

David D.
Clasificación:

Bullshit charges I was told 108 over the phone. Then charged 137 when I picked it up and drove an extra 50 miles and charged 184 at the end with a random 20 dollar charge. Absolutely stupid

Teresa S.
Clasificación:

You Can Inspect Your Vehicles For Insects Far As Roaches & Ants...An Offer Some Type Of Discount Or Refund To Customers In They Run Into Issues Of That Nature.

Chvon M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Khamil O.
Clasificación:

The crew was professional and friendly.

DAVID G.
Clasificación:

The employees were GREAT! When entered the parking lot I was greeted by a young lady who was willing to assist me. The customer service was outstanding. Those two female employees showed a high level of commitment to meet my needs. I had awesome experience.

Michelle M.
Clasificación:

El cliente no dejó un comentario.

Malcolm H.
Clasificación:

El cliente no dejó un comentario.

WALICIA R.
Clasificación:

Great Service from my check in to my return of the Truck. Thank you

Sheena W.
Clasificación:

El cliente no dejó un comentario.

ronald M.
Clasificación:

The contracted drop off location would not except the trailer so I had to take the trailer to another location. Again this is unacceptable! 2 extremely tired people in their mid 60s after pulling a trailer 600 miles have to be directed to a location different from the contract location. Again extremely unacceptable! Additionally the staff were not wearing COVID masks putting Seniors at risk!

MARTAE S.
Clasificación:

El cliente no dejó un comentario.

Kayla B.
Clasificación:

El cliente no dejó un comentario.

Paulcaleb M.
Clasificación:

Employees do not wear masks as required by local laws due to covid. One employee worked the counter while I stood in line behind five other customers - waited 25 minutes to be helped with a simple equipment pickup. Experienced further issue with charges for equipment when dropping off and it took 1hr 15m to sort out. Not the Uhaul experience I have had in the past. Disappointed to say the least.

MARISE M.
Clasificación:

El cliente no dejó un comentario.

FELYCIA R.
Clasificación:

El cliente no dejó un comentario.

Jammie W.
Clasificación:

El cliente no dejó un comentario.

STANLEY F.
Clasificación:

El cliente no dejó un comentario.

Tom A.
Clasificación:

Very helpful people.

PATRICIA W.
Clasificación:

El cliente no dejó un comentario.

jacentia H.
Clasificación:

The rep that helped was excellent.kind and overall awsome.

AKEEVA W.
Clasificación:

Better organized way to bring uhaul back, better places to park & intake of uhaul.

Kenneth M.
Clasificación:

El cliente no dejó un comentario.

KATHRYN C.
Clasificación:

El cliente no dejó un comentario.

Tiffany H.
Clasificación:

El cliente no dejó un comentario.

panchicka P.
Clasificación:

Your computer system was not working properly

PATRICIA T.
Clasificación:

I know that you are limited with space but the customers need better parking places so they can get in an out of the area without incident. You need more reps working so that people can check in quicker. Everyone was friendly and courteous.

NATASHA B.
Clasificación:

The parking lot is really small but overall nothing

GLENN S.
Clasificación:

El cliente no dejó un comentario.

QUINETTA W.
Clasificación:

Service extremely slow, I waited in line for God knows how long, no one answers the phone after calling multiple times, they didn't have the truck available for the size that I requested and reserved.

Alejandra N.
Clasificación:

El cliente no dejó un comentario.

TOMEKA B.
Clasificación:

El cliente no dejó un comentario.

kenyanna B.
Clasificación:

El cliente no dejó un comentario.

Archttrea L. | Overall Experience |
Clasificación:

They had trucks covering my unit making so I was unable to access it when I needed it. I t was very inconvenient.

tracy G.
Clasificación:

El cliente no dejó un comentario.

REGIS A.
Clasificación:

Agent was rude.

Anthony G.
Clasificación:

Wipe blades was very bad on the truck other than that everything else was fine

Michael J.
Clasificación:

Nothing to improve,,,,you guy's were great terrific fantastic outstanding,,,,i had a amazing uhaul experience and would use you again...thank you very much for all of ur help

Katina G.
Clasificación:

El cliente no dejó un comentario.

Vanessa M.
Clasificación:

Inform customer of everything they are required to do. When and before taking the truck and when they bring it back.

Joyce C.
Clasificación:

El cliente no dejó un comentario.

ROBYN D.
Clasificación:

good customer service

CASEY B.
Clasificación:

El cliente no dejó un comentario.

dionisio B.
Clasificación:

El cliente no dejó un comentario.

BRITTANY R.
Clasificación:

El cliente no dejó un comentario.

DAWN M.
Clasificación:

El cliente no dejó un comentario.

Yana R.
Clasificación:

Took me over an hour to get my truck, they could not locate it and she had to start over several times.

rashad B.
Clasificación:

First off, the short lady with glass is very sweet and helpful. She's awesome and very helpful. I love her. But what you can do to improve and make sure you the price is confirmed. When I was done renting I spoke to the taller lady and she said everything was okay me my total. When I looked on my bank I was charged a totally different amount and an extra 9.00 for no reason. Very disappointed.

Keena F. | First Impressions |
Clasificación:

Employees at the u-haul location I attended were great. What I observed while waiting to receive service, is THE TEAM WORK! They were multitasking assisting customers and each other. Very pleasant to observe. GREAT CREW! Keena Ferguson

Raven M.
Clasificación:

I wanted contact free pick up but was unable because someone at the location did not process my reservation. The truck was parked where we barely had enough room or light to inspect it. The "grandma's attic" or whatever you call it was FILTHY. We returned the truck a day early but were given no credit and there were strange charges for furniture pads I never rented or used, and the poor lady working by herself was completely swamped- It took over an hour for a manager to arrive and fix the faulty charges.

toniya T.
Clasificación:

El cliente no dejó un comentario.

Daniel K.
Clasificación:

We have used this location several times since moving into the area and have been happy with our rentals each time! The employees are all very friendly and helpful and even if there is an issue they are prepared to fix it or have another item to swap with. If we need a Uhaul in the future we will definitely go back to this location.

WILLIE B.
Clasificación:

El cliente no dejó un comentario.

Angela L.
Clasificación:

El cliente no dejó un comentario.

chandra R.
Clasificación:

Need to have 3 reps working all day on the weekends.

ANDREA P.
Clasificación:

El cliente no dejó un comentario.

Jerald T.
Clasificación:

Only 1 employee available to check out customers in the building. With a line, it took over 2 hours to get through.

Shalanda S.
Clasificación:

It needs to be updated on the website that this is not 24/7 Location this would have saved me alot stress and more so HUGE INCONVENIENCE !!!!!!

jim S.
Clasificación:

Hi! i felt “special “ in the way i was cared for upon my arrival in Jacksonville Fla. My needs were met and i was on my way. My special Thank You! Love jim

Sweet Ventures L.
Clasificación:

El cliente no dejó un comentario.

cleasie B.
Clasificación:

El cliente no dejó un comentario.

Maria S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Herbert J.
Clasificación:

El cliente no dejó un comentario.

william H.
Clasificación:

More help to assist with returns

aliesha W.
Clasificación:

Already have in the system if the passenger mirror is cracked already have that documented in the system. That would help when trying to complete the link with the pictures of the truck.

Gerlienus H.
Clasificación:

The pick up in Jacksonville was a breeze and lady there was very nice.....but the drop off in West Palm Beach was terrible.

JAMES L.
Clasificación:

El cliente no dejó un comentario.

Virginia K.
Clasificación:

At least give people who made reservations enough time to get there. My reservation was at 8:30 I got there at 0900 but didn't get seen until about 0945 and my reservation was given to someone else because I was late. I tried calling couldn't get through

MARY D.
Clasificación:

El cliente no dejó un comentario.

ivan S.
Clasificación:

El cliente no dejó un comentario.

Antonio J.
Clasificación:

El cliente no dejó un comentario.

Brittanie L.
Clasificación:

El cliente no dejó un comentario.

LaTara C.
Clasificación:

El cliente no dejó un comentario.

James L.
Clasificación:

None

Shameika M.
Clasificación:

El cliente no dejó un comentario.

Kendo W.
Clasificación:

El cliente no dejó un comentario.

heather G.
Clasificación:

We were told to return the truck and trailer to any uhaul but this wasn't true after going to 3 different uhaul stores and told we couldn't return it at that store we had to drive across town and the personal service at the location we did return it to was rude and not friendly at all

Jeffrey H.
Clasificación:

El cliente no dejó un comentario.

SHARIEKA Y.
Clasificación:

I really get great service at this location thanks again for everything

dian m. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

alvin w. | Overall Experience |
Clasificación:

Climate controlled yet all my things were molded I would recommend you but will tell them about the mold ever thing else was good

tabitha s. | Overall Experience |
Clasificación:

Nobody checked the unit before renting it out to me, the unit ceiling leaked and ruined my belongings the unit was dirty they have bugs and the staff will try to talk to your if you don't know how water works because their unit failed and they failed to do their jobs absolutely worst experience ever

Carol A. | Overall Experience |
Clasificación:

The service I received was excellent. I had no issues. If storage was needed again, I would not hesitate to use UHaul. Loved the climate control and convenience of getting to a 2nd floor room. Thanks

takebia Dayvonne F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kamal M. | Overall Experience |
Clasificación:

Y'all took my money after I moved out two days before I was to pay again. I called up there thought I closed my account out but come to find out y'all charged my card anyway. I called up there twice and made an appearance and I don't have the money you guys took out yet. Im very upset and frustrated with your service and 9 times out of 10 I will never use your service again. And I will let all my friends and family know how disrespectful u guys are.

quiana P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

sophia f. | Overall Experience |
Clasificación:

The staff you have at the uhaul & Stoarage was fantastic was always helpful to me n my family they definitely went above n beyond for my experience n definitely deserve a raise

teresa a. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

roland b. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

tyshecia s. | First Impressions |
Clasificación:

Everyone is friendly and always address my concern quick and fast as if am the only customer!

Matthew D. | Online Move In |
Clasificación:

card access system failed to work.. long lines...

Nigel P. | Overall Experience |
Clasificación:

After I paid for the month of June, the staff decided to cut my lock off and rent the unit out to another customer, so when I came to check my unit there was a new lock on it and I no longer had access. Luckily my unit was empty at the time, but I no longer have my unit (which I pre-paid for) and my $12 lock that I paid for is also gone. The staff member at the desk only told me that my name was no longer on the unit and she didn’t know why.

scheronda h. | First Impressions |
Clasificación:

Everyone was very helpful for the beginning to the end with ms.dee

Michael R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

sandra r. | First Impressions |
Clasificación:

You all are wonderful. Thank you so much for assisting me above and beyond. GOD Bless

Trenitka W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Dereck C. | Overall Experience |
Clasificación:

Very professional and courteous

john a. | Overall Experience |
Clasificación:

Very nice employee's

wayne j. | Overall Experience |
Clasificación:

I just love doing business with your companies my god blessed everyone.

Robinn W. | Overall Experience |
Clasificación:

I had my unit for almost 3 years. All of my things were damaged....furniture, clothing, etc. I rented an interior climate controlled unit. My furniture was dry rotted and mildewed. Rat feces was noted

julie b. | Overall Experience |
Clasificación:

I

Linda H. | First Impressions |
Clasificación:

My customer service rep was professionally courteous, competent and patient.

BEVERLY P. | Overall Experience |
Clasificación:

Not

albert u. | Overall Experience |
Clasificación:

Nice an clean place

Lisa O. | First Impressions |
Clasificación:

Excellent customer service!! Very professional and prompt, both the young man and young woman that waited on me at the Edgewood Ave location.

jovonda w. | Overall Experience |
Clasificación:

Supervisor was very rude nasty and did not help me as I asked helped about the rats being all in my unit and destroying my belongings

ANTHONY R. | First Impressions |
Clasificación:

Very professional, courteous staff. Kaylie was very helpful and friendly. Very clean storage units. Highly recommend!!

Pamelia S. | Overall Experience |
Clasificación:

Kaylie was great the entire time. Friendly Professional Very imformative. Thanks so much for your service. I'll definitely return at her location 😊

Keith M. | First Impressions |
Clasificación:

Thank you for the service

Linda N. | Overall Experience |
Clasificación:

I always had a good experience with U-Haul whether I was moving furniture in or out, renting a van or truck. The workers were pleasant and made sure I was completely satisfied. Thank you

frances f. | Overall Experience |
Clasificación:

Everything was fine with truck rental except the mileage on truck seem to be fixed where mileage is increased. I was charged 8.81 miles when it should have been 2.5 miles.

june j. | First Impressions |
Clasificación:

Very curious and kind hearted

frances f. | First Impressions |
Clasificación:

Personal was professional and friendly. Eager to assist with service. One factor I would like to see is that customers are told up face access times to storage. Fell you should be able to access 24 hr

cassandra g. | Overall Experience |
Clasificación:

There was a big whole in the ceiling inside my unit Rats came in destroyed some of my items Manager put big rat traps inside

kaliyah m. | First Impressions |
Clasificación:

Came in no one was in office... Then power went out was stuck in rain with my daughter and still didnt get a discount or anything for all of the inconvenience staff was nice though

Cassandra W. | Overall Experience |
Clasificación:

Na

albert u. | First Impressions |
Clasificación:

Very nice employees

penelope w. | Overall Experience |
Clasificación:

The manager Kaley was always awesome!

Jamilla D. | Overall Experience |
Clasificación:

Kaylie Miller provided excellent assistance regarding my storage unit. She was highly accomodating and assisted my needed. She went above and beyond. Thank you Kaylie!

Geraldine C. | First Impressions |
Clasificación:

Arrangement for a truck rental and storage unit were made in very short notice. Personnel were very kind and efficient.

James W. | First Impressions |
Clasificación:

Everything was nice and SMOOTH no problems with anything . Truck clean storage unit and site clean i cant complain thank u

Pamela g. | Overall Experience |
Clasificación:

More staff is needed in the office.The wait time is always too long.

TIRZA A. | Overall Experience |
Clasificación:

My things were store at this facility for 3 years. The staff always worked with me. They put customers first. I love this facility.

ANGELA W. | Overall Experience |
Clasificación:

Cedrick was always pleasant helpful friendly and knowledgeable. He seems to like his job and genuinely cares about the customers. I was always glad when he was there when I went in to pay my bill.

lisa W. | Overall Experience |
Clasificación:

Thank u my experience what great

marvin c. | Overall Experience |
Clasificación:

My name is Simone Ruiz and I requested on several occasions for you guys to get my email address off of this Marvin Cherry person. It’s been a year that I’ve been getting emails please STOP. No maore

FELICIA C. | Overall Experience |
Clasificación:

N/A

EMMANUEL A. | Overall Experience |
Clasificación:

I have no additional comment. The experience was pleasant and l was satisfied with the service l received.

Carmilita H. | Overall Experience |
Clasificación:

Rats were n my storage they never gave me back half of my money back i had to trow away all of my furniture the rat died n my 150dollar rug i thr o w it away too. Will nevet rent from them again

Clifton Wilhelmina J. | Reservation |
Clasificación:

We were in need of service and you were there for us and we will come again if needed thank you

latoya o. | Overall Experience |
Clasificación:

There should be a security guard on duty.

keisha a. | Reservation |
Clasificación:

The employees at u-haul were very polite and patient they answered all questions and gave great service I loved my experience as a first time customer thank you

Domonique A. | Overall Experience |
Clasificación:

My items ended up having mold had to throw a lot away lots of spiders and roach excrements....sometimes the manager was rude When asked certain questions

aquanette w. | Overall Experience |
Clasificación:

When I no longer needed the unit I was advise that they could not retro my payment. I HAD PAID UP THROUGH 7/29. So from 7/14 -7/29 they could receive payment twice for that unit because it could be

LYNDON S. | Overall Experience |
Clasificación:

I was very impressed with all of the above.

MELITA L. | Overall Experience |
Clasificación:

Over priced for those small units but Thanks for housing my items with no incident.. Thanks ML

Walden N. | Overall Experience |
Clasificación:

Very professional and courteous

juacqueline t. | Overall Experience |
Clasificación:

The experience was great.

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