Customer Reviews for U-Haul Moving & Storage at Edgewood Ave

3,738 comentarios

1651 W Edgewood Ave   Jacksonville, FL 32208
(W Of Lem Turner)

(904) 764-2516

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(904) 764-2516

1651 W Edgewood Ave
Jacksonville, FL 32208
(W Of Lem Turner)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Autumn T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Earl W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYRONE S. 
Clasificación:
5.0

Hi GM Ms.Karen is outstanding very professional staff as well

BETSY Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Octavius W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARNELL W. 
Clasificación:
5.0

The entire staff was excellent and the young lady that completed my rental transaction was excellent and she has her Grandfather's eyes.... Green and hazel.... Great job!

Wayman G. 
Clasificación:
5.0

Good morning I just wanted to inform y'all that the change engine oil was on yesterday and that's all I wanted to inform y'all that please make sure y'all check the oil

Jacob J. 
Clasificación:
4.0

Staff is very friendly. Excellent customer service.

sabrina H. 
Clasificación:
5.0

Hi General Manager Ms.Karen very professional caring beyond measure Happy Thanksgiving to All

betsy y.  |  Overall Experience 
Clasificación:
5.0

The staff at this location is always the best in helping and customer service is outstanding it is very much family oriented and don’t rush money out your pocket they take time and concern to make shure you get what is needed before paying clean rental and storage

Joseph D.  |  First Impressions 
Clasificación:
4.0

Location need more help I need to hire more associates. Overall rated Above average performance

tracey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN M. 
Clasificación:
1.0

I have 2 separate charges from uhaul uncertain as to why. The passenger window was broke and was unable to roll up. And I check my account and now I have addition on charge that no one discussed with me did not authorize it. I will contact corporate and am requesting my money returned.

Shawna B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW S. 
Clasificación:
3.0

The staff was very friendly and helpful. The problem was mice. Their were mice droppings in a lot of my boxes and a dead mouse in one of them

Sheila D.  |  Overall Experience 
Clasificación:
5.0

Ninguno

MELVIN H. 
Clasificación:
5.0

my experience was 100% karen patrick was very professional, and friendly,everyone in the business were great. sandra was very nice on phone also.

GLEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

tyshell S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dominique L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lacora h.  |  First Impressions 
Clasificación:
5.0

Ms. Belinda and Ms. Karen are the best.

DANIELLE J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRI D. 
Clasificación:
4.0

The truck just got out of maintenance and it was very loud customer service to was good.

REGINALD C. 
Clasificación:
1.0

El cliente no dejó un comentario.

donald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DERRICK A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSALIND H. 
Clasificación:
1.0

Did not receive refund for difference amount of deposit.

ELEXIS M. 
Clasificación:
3.0

Return could not be used due failure of system to recognize location. Need a bypass option when this happen.

JOHNNY B. 
Clasificación:
5.0

Karen and her crew at Edgewood are fantastic and always provide courteous service. Thank you again for always giving a great customer experience.

DAVID S. 
Clasificación:
3.0

El cliente no dejó un comentario.

MIKALLA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felecia G.  |  Overall Experience 
Clasificación:
5.0

Great Customer Service!!

JONATHAN M. 
Clasificación:
5.0

The lady was very friendly, courteous, thoughtful and respectful. I'll go there every day just to say hi if I could. It was a great experience

JOSHUA S. 
Clasificación:
5.0

I had issue with emergency brake kept coming on while driving, other than that, great experience overall

Naomi S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM S. 
Clasificación:
5.0

Karen/Patricia (not sure) of the names Manger, is awesome.

JANET Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shymia J.  |  First Impressions 
Clasificación:
5.0

The personnel inspected the trailer and disconnected it from my vehicle - very helpful!

Robert M. 
Clasificación:
5.0

Another 5-Star experience at the Edgewood location. Since I rent equipment there so frequently, Karen and Rita always greet me by name and are always so friendly. Karen is always pleasant when I pick up in the mornings, and Rita was very efficient checking in multiple customers when I returned the equipment in the afternoon. On this occasion, I thought I would need an extension on my rental and discovered the online extension request process and it made that request so easy. Thanks again for the wonderful service.

David S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Preshus F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

COURTNEY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lewis B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kalie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINA V. 
Clasificación:
5.0

Continue assisting your clients to the best of your ability.

OLESTER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annette A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARHONDA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY W. 
Clasificación:
5.0

Offer more equipment. Many times there aren't enough trucks for the need.

OLESTER W. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATALIE C. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

OTIS J. 
Clasificación:
5.0

I always have a great experience every time I rent equipment from the Edgewood location. Karen made sure that I was in and out quickly with a 20 ft. truck. She is always super friendly, very helpful, and one of the main reasons that I always recommend that my workplace do business with her location for any equipment rental needs.

David S. 
Clasificación:
4.0

El cliente no dejó un comentario.

OTIS J. 
Clasificación:
5.0

Was charged for fuel that I added before hand will not be using uhaul again I'll go with peski.....it .ay only be a $10 charge but it wS a wrongful charge

DYLAN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

OTIS J. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIE D. 
Clasificación:
3.0

I was told I had a gull tank when I got in it was a little under even though the contract showed gull the person at uhual said to take a picture. Anyeay when I returned truck I actually returned it with a little more than what I started with but was charged 8.55 for not returning it completely full. The person at the drop off location said to co tact uhaul. Next time I will make the person retype the contract. I have never rented so I though the picture was enough but it they said I should have had them make a new contract. Snyeay if it were not for that the place was very nice and helpful.

Vanita C. 
Clasificación:
5.0

The young man that helped me was very mannerable and professional. I really appreciated it,

Crystal C. 
Clasificación:
3.0

Rate increase to high. It increased twice since my original rental

BETTYE B.  |  Overall Experience 
Clasificación:
5.0

The associate who handled my trailer rental was an absolute professional. He took care of all paperwork efficiently and hooked the trailer up quickly and competently. The return went just as well. He gets 5 stars.

John I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward J. 
Clasificación:
4.0

have more people working the front desk...the lady was very friendly and helpful but I can tell she was overwhelmed and over worked.

pharisha B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Christina W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica M. 
Clasificación:
4.0

I have got to tell you. (at New Berlin road, Ocean way) I was scheduled to pick-up the trailer at 0900, I needed it at 0800 but they didn't open until 0900 and that was okay. I had adjusted things on my end. I arrived to the New Berlin location at 0845, at 0900 no one was their. I waited until 0915 still no one their. I called the Edgewood location they had a trailer for me I arrived their at 0932 hooked up. I lost 2hrs of move because of another person lack of respect for customers. WOW!!! NEVER AGAIN.

Jerome M. 
Clasificación:
3.0

Acknowledging your customers when they walk in and letting them know someone will be with them is consider good customer service. None of the above was done. Asking how you can help your customers with a nice tone should be required.

lakeisha H. 
Clasificación:
4.0

I just thank The Universe for Uhaul

Crystal T. 
Clasificación:
3.0

the truck was still being cleaned out. it smelled like cigarettes and dogs

Joslyn G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gail B. 
Clasificación:
3.0

Well first, train the associates to confirmed availability before sending customers on a goose chase, I was upset that happened on 9/18 which moved my pickup to Sunday and then still no trucks so my move was pushed to Saturday 9/25which messed up my whole plan. But this past weekend 9/25 Ms Rita was able to assist me with receiving a truck and I wanna say thank you

SAPPORA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ORTEZ P. 
Clasificación:
5.0

not a thing,everything was good.

Michael G. 
Clasificación:
3.0

El cliente no dejó un comentario.

DALLAS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felicia G. 
Clasificación:
4.0

Provide a dolly

Adrin W. 
Clasificación:
3.0

El cliente no dejó un comentario.

tijuana k.  |  Overall Experience 
Clasificación:
5.0

Karen is the best employee I've ever dealt with.

DALE C. 
Clasificación:
5.0

Amazing experience.

MICHAEL M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Zakiyyah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND H. 
Clasificación:
3.0

Customer service was great, everyone was very nice. The rental truck on the other hand could have been better.

JIMMY N. 
Clasificación:
3.0

My comment for my visit: If it ain't broke. Don't fix it.

Misty C. 
Clasificación:
4.0

Stop changing locations of pickup and drop off because you have vendors that don't have your trucks listed

SELENA R. 
Clasificación:
5.0

Store manager and staff was professional and courteous. The vehicle I was given did not have a license plate

ERIC B. 
Clasificación:
5.0

El cliente no dejó un comentario.

benjamin c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DOMINIQUE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
5.0

Pick up from hotel

GREGORY C. 
Clasificación:
3.0

Was lie to concerning the amount of time to install the hitch. When I ordered the hitch and dropped off my Jeep was told it would take no more than three hours My wife and l had to miss an event because of the amount of time it took to install the hitch.

leonard L. 
Clasificación:
5.0

Nothing.

William C. 
Clasificación:
1.0

The person @ U Haul who release equipment to a customer, needs to do a walk around with customer, to check-off any damages.

WILLIAM R. 
Clasificación:
5.0

However, Trucks parked inside the storage lanes was burdensome. Couple of times I to ask people inside storage facility to come out and move their car to open a pathway out due to Uhaul trucks being parked inside the storage road lanes.

Henry S.  |  Overall Experience 
Clasificación:
5.0

I only use this location all the reps are professional, pleasent attitudes and hard workers. Each time I have rented a truck the experience at this location was beyond EXCELLENT ‼️‼️

Tonya B. 
Clasificación:
5.0

Better equipment that runs smoothly not rough like the one i rented. Overall customer service was great and the location was perfect for me. Thanks.

Roland D. 
Clasificación:
4.0

A rep when I called said I could get my truck after hours at this location and I could not and it really inconvenience me and my move and all. Because this was not the case and I had to wait til the next day.

CAROLYN I. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER W. 
Clasificación:
3.0

The inside help is EXTREMELY slow at check in /out desk

Margaret T. 
Clasificación:
4.0

El cliente no dejó un comentario.

REGINA H. 
Clasificación:
3.0

I do have to say that I was a little irate because I was sent to the location on Dunn Avenue and wasn't notified that the pickup was on Edgewood. That was after Mr. Harris made a phone call. This was very inconvenient since I had my Godmother to drop me off at the Dunn's location. Very poor customer service, indeed.

DEBBIE G. 
Clasificación:
5.0

Another great experience at this location. Karen is always super helpful. On the day I picked up my rental, she was training a new associate. And again, she manages multiple tasks very well and always with great courtesy. I told her I may need an extension on the rental, and she was very helpful explaining that process. When I returned the equipment the following day, Karen had me checked in and out in a timely manner. Thanks again for the wonderful service!

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATESHA H. 
Clasificación:
5.0

Very helpful and great service

Diego R. 
Clasificación:
5.0

All the Representatives were helpful and pleasant.

Willie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

dagmar F. 
Clasificación:
5.0

El cliente no dejó un comentario.

BURNELL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE B. 
Clasificación:
3.0

N)A

Rashad M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALDINE B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Chanell B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Celestine G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rajah W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERT F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Felecia G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Chvon M.  |  First Impressions 
Clasificación:
5.0

Everyone was very helpful for the beginning to the end with ms.dee

scheronda h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Trenitka W.  |  First Impressions 
Clasificación:
5.0

My customer service rep was professionally courteous, competent and patient.

Linda H.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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