Both times I got a Uhaul (for California & Florida) they were dirty inside & out ðŸ˜”SHERRY C.
Customer Reviews for U-Haul Moving & Storage at East Speedway
Tucson, AZ 85712
(E Of Craycroft)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.DAVID B.
El cliente no dejó un comentario.SKY F.
El cliente no dejó un comentario.Jordan O.
Excellent serviceNICOLAS S.
I was in and out quickly. They are greatMaryann L.
The person who greeted us at the drop location was so friendly and helpful. We had a nice conversation and really appreciated his positive attitude. Thank you for the excellent service!JOREN MORRIS J.
El cliente no dejó un comentario.ALTON R.
Absolutely wonderful service. Thank you! I'll be using this store in the future!!!Max B.
I have rented 2 trucks, with dollies, in the past month or two & both times I had to go back to the rental location because the dolly wasn't in the truck. I guess it would be nice if the staff could ensure that any additional items being rented were in the truck when the customer comes to pick it up. Other than that, no issues with U-Haul.Dany M.
My registration was not put in correctly so my â€œpick up keys and goâ€ was an hour and half process, which included having to drive to another store. So, improving the reservation process could help.Lisa B.
All were very polite,and professional.HARRY C.
El cliente no dejó un comentario.Teri G.
UHAUL at Craycroft and Speedway in Tucson had the equipment I had reserved on the date and at the time requested. The employees were courteous and efficient. I have rented from this location before and will do so again. ¡Gracias!Patrick M.
Thanks for all the help today.Lori Z.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.Bruce S.
These employees are on it! No waiting and fast and efficient. We were impressed. Great serviceLISA D.
El cliente no dejó un comentario.Marlene R.
Every thing went awesome they were fantastic would recommend their services.SHAWN-MICHAEL S.
El cliente no dejó un comentario.Ceferino D.
Was rerouted due to fires I was taking the U-Haul on a round trip trip however I was late getting the U-Haul back not my fault they ended up charging me anyways and on top of that my driver side mirror was broken so I could even pass anybody I couldn't see you behind me so yeah it was not a fun tripKERRY W.
The service member was very slow and did not appear to give a crap about customer serviceDONALD C.
Lack of communication to customerKARL M.
Kevin s customer service was exceptional best i have had since relocating to Arizona he is the reason I will recommend you thank youKANDY J.
Only for truck rentalGARY P.
El cliente no dejó un comentario.RENEE R.
El cliente no dejó un comentario.RICHARD W.
Quick and easy. The staff were very nice and efficient.CHARLENE M.
Everyone was so helpful1WILLIAM S.
See above comment. I will never use U-Haul again.KEVIN B.
El cliente no dejó un comentario.GRANT P.
Worst customer service ever. Felt like my belongings were held hostage, you moved my box without telling is to a new location and our stuff broke. You guys totally suckMelissa G.
I was given bad information by an agent on site and as a result I now have to make 19 more phone calls to get it sorted out.JAMES C.
Best location in town! Friendly and professional staff...clean and well maintained vehicles. ¡Gracias!ROSE S.
There was dirt in the bottom of the trailer, probably from the last renter. It did not hamper our usage, just an observation.LAWRENCE K.
All the employees had such horrible customer service. No smiles (they where all maskless so i could see), they looked bored and bothered to help anyone.JUAN G.
El cliente no dejó un comentario.Michael F.
El cliente no dejó un comentario.Yolanda M.
El cliente no dejó un comentario.Jeffrey S.
The staff that helped me were awesome!Rosi S.
Reserved storage unit was not ready for move in on move in day.Ashlei M. | Online Move In
Check the fuses, make sure to honor reservations that were made.ANTHONY R.
El cliente no dejó un comentario.Jason B.
When a queue forms having the ability to have a second person assist customers. The wait time for pickup was longer than needed because there was only one person and the current customer was having an issue that required lengthy troubleshooting.Michelle R.
nothing, presently outstanding service.WHEELER B.
Overall your rates are great the biggest thing I had a problem with was the price for mileageELLEN W.
When we first came into the building the person who helped my husband and I didn't even greet us, just gave a vague head nod and waited for us to say something when we walked up to the counter. The entire experience with him was pretty off putting and he displayed absolutely zero customer service skills, he was honestly just downright rude. His name was Gustavo Lopez. On top of that the truck we rented smelled of cigarettes and clearly hadn't been cleaned for our reservation. We've been to other u-haul locations where the staff were respectful and actually took care of the rentals, we will never go back to this particular location ever again.ADRIAN B.
I reserved a 5x8 trailer from a location 11 miles from my house, I was called a couple of days prior to pickup to be told that size was not available, nor was the location - I ended up with a 6x12 trailer with pickup approx 30 miles away. The trailer itself was fine and towed very well but it cost me quite a few extra dollars in fuel burn over 800 miles. A reservation doesn't mean much if you change both the equipment and pickup location. I certainly didn't need the extra size and weight.PAUL N.
El cliente no dejó un comentario.CHARLES H.
The vehicles are in awful shape. I don't see this with just this location, because the vehicles are all shared. They are old and have lots of exterior damage. I rented a Penske recently and found their trucks much newer and much better shape. I would suggest that UHaul change their rating on their website in regards to what each truck is possible for loading. I had a two bedroom apartment and was suggested a 15ft. I got a 17ft and could have used a 20 foot without having to be a Tetris gamer trying to manipulate every square inch. Also, I had ordered 20 blankets. They were not there at pickup, I had to come back when uhaul opened to retrieve them. This set us back as we couldn't begin moving till next day. No consideration or discount was offered. The staff was very nice when returning the truck. Overall I would give the company a B for a score. Not horrible, but could use some improvement.Chris J.
We pulled in and followed the painted line and waited for a while to be helped. When no one showed up to help us, my son went inside to ask for instructions. An angry man came out of the store with him, unhooked our small trailer and literally THREW the hitch which landed with a loud crash! The man was obviously angry...perhaps stressed and overworked? When my son asked the man if there would be an inspection of our trailer (he was worried the guy damaged the hitch) the man stalked off, refusing to answer. It was very crowded and confusing in the lot, so we just got the hell out of there. BAD CUSTOMER SERVICE...REALLY REALLY BAD!!!!!Kay S.
El cliente no dejó un comentario.Christina M.
Wash the truck. It was nasty. Improve the mobile app so I can upload more than five pictures of pre-existing damage per field. This truck had tons of dings that we weren't sure we would be charged for. Clerk didn't understand when I cut the line and asked for my keys. Add signage and a way to pick up keys without pissing off customers already in line.Eric R.
More service clerks on duty on a Saturday morning would have been helpful, but I was helped relatively quickly and the service clerk was helpful and efficient.John J.
Very good customer service the two times I went in to discuss rentals. On that note. when I went in today the service tech wasn't exactly exhuding a bright and positive attitude. He did everything fine, but you could tell he didn't really want to be there.JAMES E.
The vehicle number on my contract was different than the vehicle they gave me. I returned the vehicle in Phoenix and waited for my email receipt. Instead I got a call from the manager at the drop off location wanting to know where the truck was. I had to return to the drop off location and search the entire lot until I found the truck. This is when we found the vehicle number was different. This is customer harassment in my opinion.AMITAVA B.
El cliente no dejó un comentario.ALAINE S.
El cliente no dejó un comentario.Jason M.
Didn't catch the gentlemen's name but he calmed my nerves by telling me the U-haul was clean so I could complete the online turn in!Johnathan H.
The main customer service that answers the phone, needs to make sure the vehicle they reserved is actually at the location before the promise it!.Robert D.
El cliente no dejó un comentario.Kenneth M.
Staff handled well even though computer down 5/15/21 , thanks for making everything fast and easy despite setbackSUSAN K.
El cliente no dejó un comentario.HENRY W.
Very easy to reserve online. Truck smelled heavy of cigarettes otherwise it was clean. Transmission needs attention.CARL B.
El cliente no dejó un comentario.WILBERT B.
Excellent and convenient service.CELIA B.
El cliente no dejó un comentario.MARTIN P.
To incompetent to save the truck that was reserved 3 weeks in advance!MICHAEL M.
El cliente no dejó un comentario.Michael T.
Ozman Garcia was a very good and kind employee from start to finish. Very helpful and courteous. As well as Louie Zendejas when i returned my vehicle. Great employees.JESUS M.
El cliente no dejó un comentario.KEVIN T.
El cliente no dejó un comentario.EDWARD T.
Although the service provided at this location was good (but why is it that all UHaul locations have only 1 person working, causing undue wait time?), the service leading up to pick up was awful. No one at the national customer service picked up the phone, nor at any location in Tucson. I had no idea where to pick up my trailer and was calling SOMEONE, ANYONE, to let me know I was put on hold for 10 minutes before I got so frustrated that I hung up. I would NOT recommend UHaul to a friend, but suggest they look into a competitor like Ryder, Budget, or Penske.Donna A.
Offer to assist senior citizen customers picking up and loading their car onto an auto transport. Sadly at 68 my days of climbing under trailers are long gone. It was like pulling teeth to get this young man to help. When he half-heartingly agreed to help, he did a half-ass job. Why I tipped him $10 I still don't know.STORM H.
Nothing bad to say. The guys took good care of me. I was in and out real quick when renting and returning the van. Gracias.DEBRA C.
El cliente no dejó un comentario.Justin E.
El cliente no dejó un comentario.SKYLAR C.
Van exterior was extremely dirty but the customer service rep did clean the exterior windows when I asked him to do so.Lois S.
El cliente no dejó un comentario.TANIA R.
El cliente no dejó un comentario.JORDAN S.
Everything was excellent. The service, the Uhaul truck and employees couldn't be better. Uhaul keeps its good name because of employees like the ones you have!!!LETTY E.
No one at front desk 3 clients waiting, i waited 20 min until employee showed upâ€¦ employee at garage was not helpful..Ivan M.
I was not treated well by the employees when I came in to rent my truck to move. My card was declined because they were having system problems apparently and when my friend and I asked if we could pay in cash we were told no. So we paid on her card and they failed to tell us she'd now be responsible for the truck she would not be driving. When I came back to return the truck the employee was very nice, but my card ran fine. And I was treated really crappy and when we called corporate and the location itself they treated me like I was sketchy. And I'm just a 20 year old girl trying to move apartments.Olympia J.
El cliente no dejó un comentario.Zachary M.
Have more counter personnelDIANA M.
Truck was dirty,dusty and sticky steering wheel. Smelled like cigarettes inside. The windshield was dirty and full of bugs. On top of everything Uhaul wanted to charge me $25 clean fee. Are you serious?????Dmitriy B.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.Edwin G.
El cliente no dejó un comentario.ARIEL G.
Excellent customer service from him and the staffFeleiss K. | First Impressions
El cliente no dejó un comentario.Carrie B.
El cliente no dejó un comentario.Robert E.
The guys at the Speedway department were very helpful and kind. My experience at Uhal just proved to my family and I that I will always choose Uhal for everything and every time for the rest of my life. I was impressed by the professionalism of everyone and their quickness to be helpful. Thank you Uhal for making my move so easyANTHONY V.
The staff members are super friendly and professional! Equipment is also top-notch!STANLEY THOMAS R.
El cliente no dejó un comentario.SKY F.
El cliente no dejó un comentario.Antonio L.
Everything went perfectly well with both the equipment and the staff.ANTONIO P.
Nothing, process took five minutes. Experience was great!OSCAR L.
It went very well, it was busy and wait was longer than usual. Need to have a person outside to check-in returning trucks, equipment. GraciasELVA H.
El cliente no dejó un comentario.Brittany M. | Overall Experience
El cliente no dejó un comentario.Brittany M. | First Impressions
El cliente no dejó un comentario.Valerie H. | Overall Experience
El cliente no dejó un comentario.Robyn H. | Online Move In
Liked the guys who work there ,were very helpful and doing their job very great. Thank uSandra L. | Online Move In
El cliente no dejó un comentario.Gwendolyn H. | First Impressions
Everything was great besides not having 24hr access. Sometimes I got off work late and needed to get some things out to unpack but had to wait until weekend. Staff very helpful with a last minute decision on getting storage.tonya b. | Overall Experience
Staff is very friendly and professional!Andrew M. | First Impressions
El cliente no dejó un comentario.ANGELINA J. | First Impressions
El cliente no dejó un comentario.Anil K. | Overall Experience
Your storage facility has a 2nd floor and no elevator so image dragging a refrigerator up a flight of stairsCHRISTINA B. | Overall Experience
The property was not available for us the day we rented it. The code we were given did not work and because it was after hours we needed to go in the following day and get inside. This completely messed up our timeline not being able to access the storage unit the evening we expected to. Overall impression of the employees and manager at this location is that they don't really care about the customer.David G. | Online Move In
Paid an extra 10 bucks for access after hours and when I got there I was denied entry. So much for my 10 bucks. Otherwise it's alright. Kindly dingy for a storage facility.Rebecca H. | First Impressions
The staff was great. The space was clean. I'm glad I chose to rent from this storage facility. My only issue is that it doesn't have an elevator for 2nd floor access. Keep that in mind when your thinking about the items your storing. In this businesses defense, that isn't listed on the website. I should've called and asked prior to renting the unit.Miranda B. | First Impressions
The toughest part is there is no elevator to the second floor. Hard to carry heavy boxes upJohn O. | First Impressions
El cliente no dejó un comentario.Linda B. | Overall Experience
El cliente no dejó un comentario.Phyllis S. | Overall Experience
Everything about my experience with pretty average. But having limited access to my storage facility is a priority for me and that was definitely a strong point for why I have left.danielle w. | Overall Experience
El cliente no dejó un comentario.DAVID S. | First Impressions
The only worker available to help me was on the phone for about five minutes and I was hoping someone else could come up to the register and help but no one did. Once I was helped it was an easy procedure and I was able to get my storage unit quickly.Cayce H. | First Impressions
Great customer service with everyone I interacted with.michael c. | Overall Experience
no commitJames A. | Overall Experience
I had a great experience with the companyGlenda Q. | Overall Experience
thank you! great customer service, my furniture was well taken care of and we will be renting a storage unit again soon due to remodelingLorraine P. | Overall Experience
Great service and nice people. Sincerely, AlexAlexander B. | First Impressions
the staff was very pleasant and helpful.Gary M. | Overall Experience
The staff miscommunicated and did not have my reservation available. However they did everything they could to remedy the problem.hilary h. | Overall Experience
Half my belongings went missing ...Helena r. | Overall Experience
you do not have an elevator for 2nd floor access to storage roomsmaynor steven D. | Overall Experience
With the exception of the uhaul on Rt 95 when he rented me a 10 ft truck knowing I had a motorcycle. No ramp. Also the uhaul person on speedway wouldn't let me throw away a bed it didn't fit storage.PATRICK C. | Reservación
We appreciated being able to make arrangements for our student via long-distance. Everything went fairly well. Gracias.MARTHA g. | Reservación
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