Customer Reviews for U-Haul Moving & Storage of Harlan Heights

7185 comentarios

5533 E Speedway Blvd   Tucson, AZ 85712
(E Of Craycroft)

(520) 575-5376

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(520) 575-5376

5533 E Speedway Blvd
Tucson, AZ 85712
(E Of Craycroft)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Well done gang, we'll done!

Tim D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David Z. 
Clasificación:
5.0

All good

PAUL Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

OMAR O. 
Clasificación:
3.0

Returned unused blankets that I paid ten dollars for. Was only credited 5 dollars! Confusion and lack of consistent knowledge .

PAMELA C. 
Clasificación:
5.0

Perfect. You guys are awesome.

Michael R. 
Clasificación:
5.0

Drop off was very efficient and employees were prompt, courteous and professional.

MATTHEW K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholl S.  |  Overall Experience 
Clasificación:
5.0

UHaul provided everything we requested for a cross country move. No unwelcome surprises or unexpected errors. Every detail was exactly what we signed up for. Couldn't have been happier with the service and the equipment. Thank you UHaul!

Christi A. 
Clasificación:
1.0

HORRIBLE!!!!!

Ryan G. 
Clasificación:
3.0

Did not have 12 blankets I ordered, Gave me 6 and was told paperwork would be adjusted. It was not. Created confusion at drop off.

GINA A. 
Clasificación:
4.0

El cliente no dejó un comentario.

ARMANDO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEAN B. 
Clasificación:
1.0

Employee placed safety chain hooks onto my hitch, but they could NOT be secured through the holes, nor did they affix the rubber ends to hold the chains in place, nor did he tell me the safety chains could not be properly attached and let me drive off. The result was both safety chains fell off and at hi-way speeds bounced up and hit the back of my vehicle, luckily it missed my rear window. I secured the safety chains to the tongue until I reached the next U-Haul in Casa Grande where they assisted in securing the safety chains to the hitch as properly as possible.

PAUL C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Magie J. 
Clasificación:
5.0

Easy pick up and drop off. Helpful staff that was knowledgeable and didn't try to “upsell” you, which I very much appreciated! Great access from any part of the east side of the Tucson area.

AMANDA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOANNA P. 
Clasificación:
5.0

Hire more people like Louie Zendejas!

George M. 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERIE T. 
Clasificación:
3.0

El cliente no dejó un comentario.

KRISTIAN B. 
Clasificación:
3.0

El cliente no dejó un comentario.

TARYN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRAIG K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff C. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS V. 
Clasificación:
5.0

El cliente no dejó un comentario.

KALLEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Spencer M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER G. 
Clasificación:
3.0

The windshield was full of bug residue. The front passenger side tire blew out.

John R. 
Clasificación:
3.0

Tell them that they'll receive an email to check out before they leave parking lot. The truck was dirty, hardly no gas and didnt receive email to check truck in when i returned.

SAMANTHA D. 
Clasificación:
2.0

Checked in online but still had to wait in long line to get keys

Blake M. 
Clasificación:
3.0

Your contactless pick up is not no-contact if I still have to go inside to get a key. Your technicians should be asking (especially first morning) people in line if they have registered on the phone app so people don't feel uncomfortable cutting to the front of the line.

Kathryn M. 
Clasificación:
4.0

The availability ov the storage units was lacking

DIANA M. 
Clasificación:
1.0

Phone assistance takes WAY too long. One of the women behind the counter in Pasadena has a bad attitude. She needs to work on her customer service skills!

William D. 
Clasificación:
5.0

All employees pleasant and helpful. Will definitely go here again if storage is needed! ¡Gracias!

Susan W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SARAH K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry M. 
Clasificación:
4.0

I tried to self-check the truck in on line, but the program could not confirm my location, so I had to pay the $20 for check-in. The UHaul website does not work well overall.

Donald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David I. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRADLEY T. 
Clasificación:
5.0

Terribly understaff. Those 2 guys working were hustling and working their butts off! While several people waited in line 20 mins. The nice young man who hitched up the trailer to our truck was very nice and answered all our questions, very good customer service.

Barbara W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER P. 
Clasificación:
3.0

Great experience overall but no one there to receive the truck. We just left

ROBERT J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina S. 
Clasificación:
5.0

Friendly people! Great service. Easy check in/out. Would recommend

EVERETTE S. 
Clasificación:
5.0

My vehicle was safe for 2 days while parked at this location. My rental truck was clean and worked well. Reps were kind and helpful. Check-in and check-out were fast and easy!!!! Great job Uhaul.

BRYON B. 
Clasificación:
5.0

Both of the staff members I dealt with were amazing. Harold was there when I picked up and I didn't catch the young mans name when I dropped off, but they were both amazing! I am a manger in a retail setting and these are the type of people I search for to hire. The trailer was amazing, pickup and drop off went smoothly, I can't say enough about how awesome the entire experience was from beginning to end.

Daniel L. 
Clasificación:
5.0

Quick and courteous. Thank you

CHRISTOPHER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alyssa F. 
Clasificación:
5.0

Great guy at the front desk. Helpful. Kind. Patient.

GARRIDON G. 
Clasificación:
5.0

Staff was excellent and helpful.

SHANNON O. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholl S.  |  First Impressions 
Clasificación:
1.0

It looks like I have four pending charges for the same single rental.

ALEXANDER B. 
Clasificación:
5.0

Great staff

PETER D. 
Clasificación:
4.0

Staff friendly and very helpful. Worked hard to set up quickly and take trailer off quickly when returned. Rented at this location several times and staff always helpful each time. Gracias

JEFFREY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHIEU S. 
Clasificación:
3.0

Some better maintenance on the computer system would help, it went down while I was waiting to check out, the online self service by phone is a nice idea but could use some work, could not get it to check me out without the help of a live person, everything else was very good

MICHAEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie B. 
Clasificación:
3.0

Have the truck available that was promised.

Patti R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRYL R. 
Clasificación:
3.0

Antique table was severely damaged. Tried to call in to speak to a rep for the Saferide insurance I purchased. Could not spend an hour on the phone. Lots of hassles and stresses getting the boxes.

Jake R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA M. 
Clasificación:
1.0

El cliente no dejó un comentario.

YI X. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pablo C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Garrett Z. 
Clasificación:
5.0

Very helpful friendly staff.

PETER D. 
Clasificación:
4.0

The only improvement would be on time. My pickup was for 10am. I didn't get out the door until 10:30. Only one check in person at first, then a second person joined. Other than that it went well.

CARMEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEVIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN D. 
Clasificación:
5.0

Great service by everyone I interacted with. Very professional and attentive. I will definitely go back to this location when I need to rent again. Thanks to everyone there especially the guys working out in the summer heat!

Meg G. 
Clasificación:
5.0

Not much. Everyone there was super helpful. The pickup truck I rented was so new and nice, I almost kept it for myself! Would definitely recommend to friends and family!

SCOTT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MILES L. 
Clasificación:
5.0

Fast and efficient. My preferred location and always quick and good on service. Gracias

BRIAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLIE P. 
Clasificación:
5.0

Amazing service! Thanks Christian and team!

JUSTIN P. 
Clasificación:
5.0

Very friendly staff. I was in and out very quickly.

TANYA K. 
Clasificación:
5.0

Employees should take more time to give attention to customer. Maybe more employee need to be hired to not make your employees feel rushed and push out customers in order to meet the demand.

Eileen K. 
Clasificación:
1.0

Took forever even after doing everything online not friendly said one thing and didn't end up getting what they said I feel they over charged me and I have never rented a uhal before and I won't be ever again and I won't ever refer anyone either very disappointed

Robynn A. 
Clasificación:
3.0

Passenger side mirror was damaged and moving freely while driving.

Alan H. 
Clasificación:
5.0

I've used the U-Haul location for truck rentals and refilling propane tanks for years. They are consistently professional and excellent. Please don't change a thing.

REBECCA B. 
Clasificación:
1.0

Arrived early , raining, told to go away until open. When finally checking in , requested explanation of charges, clerk decided to be clever and started to talk loudly to “ explain” . Really arrogant and unhelpful, please note this was the first ( and last ) time we would rent from U-Hail. Totally different attitude shown by the person who helped us when er returned the vehicle. Could not have been more courteous and helpful. Shame about the initial impression.

BARRY M. 
Clasificación:
5.0

I have used this location for all my rental and drop off needs. The staff is always courteous and professional. Convenient location for all phases of equipment rental or purchase. Highly recommended.

JERRY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN P. 
Clasificación:
5.0

Good experience all the through from reservation over the phone through shopping for packing supplies and picking and returning the truck. Friendly staff at the location.

MICHAEL B. 
Clasificación:
4.0

I was attended to quickly and the employees were welcoming and helpful.

EMILY B. 
Clasificación:
5.0

Awesome service very polite extremely professional

HARRY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

Busy store. Could use some additional help. My service person was very helpful.

KEITH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juanita k.  |  Online Move In 
Clasificación:
2.0

Reserved storage unit was not ready for move in on move in day.

Ashlei M.  |  Online Move In 
Clasificación:
5.0

Excellent customer service from him and the staff

Feleiss K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany M.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Valerie H.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Robyn H.  |  Online Move In 
Clasificación:
5.0

Liked the guys who work there ,were very helpful and doing their job very great. Thank u

Sandra L.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Gwendolyn H.  |  First Impressions 
Clasificación:
5.0

Everything was great besides not having 24hr access. Sometimes I got off work late and needed to get some things out to unpack but had to wait until weekend. Staff very helpful with a last minute decision on getting storage.

tonya b.  |  Overall Experience 
Clasificación:
5.0

Staff is very friendly and professional!

Andrew M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELINA J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Anil K.  |  Overall Experience 
Clasificación:
3.0

Your storage facility has a 2nd floor and no elevator so image dragging a refrigerator up a flight of stairs

CHRISTINA B.  |  Overall Experience 
Clasificación:
1.0

The property was not available for us the day we rented it. The code we were given did not work and because it was after hours we needed to go in the following day and get inside. This completely messed up our timeline not being able to access the storage unit the evening we expected to. Overall impression of the employees and manager at this location is that they don't really care about the customer.

David G.  |  Online Move In 
Clasificación:
4.0

Paid an extra 10 bucks for access after hours and when I got there I was denied entry. So much for my 10 bucks. Otherwise it's alright. Kindly dingy for a storage facility.

Rebecca H.  |  First Impressions 
Clasificación:
4.0

The staff was great. The space was clean. I'm glad I chose to rent from this storage facility. My only issue is that it doesn't have an elevator for 2nd floor access. Keep that in mind when your thinking about the items your storing. In this businesses defense, that isn't listed on the website. I should've called and asked prior to renting the unit.

Miranda B.  |  First Impressions 
Clasificación:
5.0

The toughest part is there is no elevator to the second floor. Hard to carry heavy boxes up

John O.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID S.  |  First Impressions 
Clasificación:
4.0

The only worker available to help me was on the phone for about five minutes and I was hoping someone else could come up to the register and help but no one did. Once I was helped it was an easy procedure and I was able to get my storage unit quickly.

Cayce H.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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    Contenedores U-Box®

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    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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