Customer Reviews for U-Haul Moving & Storage at El Paso Airport

1826 comentarios

8450 Montana Ave   El Paso, TX 79925
(Btwn Airway Blvd & Hawkins)

(915) 772-1860

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(915) 772-1860

8450 Montana Ave
El Paso, TX 79925
(Btwn Airway Blvd & Hawkins)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo L. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
5.0

I have used the facility a few times, in cases of emergencies or remodels. They are always helpful and friendly.

Dolores R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime N. 
Clasificación:
5.0

Absolutely loved this location. Great prices and over the top on hospitality. Absolutely recommend this location to every and anyone. The owner most of the time helped his customers personally or was always available. He always served us with the best care. Thank you again.

BIANCA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

PRISCILA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA U. 
Clasificación:
5.0

The best customer service I've ever had at any business!!! The Manager and his people worked in sync to make my decision and my rental equipment what I needed for the job I was doing. Kudos to this place and if UHaul has employees like this…. It will always get my business and my friends too after I tell them about my visit!!! Thanks again!!!

DANNY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHEAL B. 
Clasificación:
4.0

Not charge 20 dollars for 2 gallons of gas

josh C. 
Clasificación:
3.0

Didn't have equipment I rented online. I had to buy a new dolly.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA R. 
Clasificación:
5.0

It was a great pick-up … and the service of the people that woks there was perfect . Thanks for everything

Harold David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENEBA T. 
Clasificación:
5.0

This trailer was perfect for our HUGE sectional and drove very well on the freeways. Made moving from Odessa an easy experience.

BRIANA C. 
Clasificación:
5.0

Staff was very helpful and friendly.

robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
4.0

Truck was very slow wasn't going the speed if we were uphill it was the worst. It got the job done . Other than it was good..

BECKY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
1.0

First off the truck was so damaged that I had to take a continuous video just to cover my the extent of damage. The worst part of it was the general manager Leonardo Rubacalba was such an ass with me! He first off told me I couldn't be there without a mask, I told him I didn't have one, he asked me to wait out side so he could get my account ready. I waited outside as a courtesy thinking he was getting my keys as I rented it online. He then attended to four customers then I went inside and told him just give me the keys to the truck I rented. He said I have to do it online. I tried the online check in and it never gave me a code. So I told him I'm here just to pick up the truck he said he is not going to attend me cause I don't have a mask and he also said I don't have a contract with him so he can say no, I said I have my contract with uhaul not him. He then told me it's his store so he wouldn't help me. El Paso has a mask mandate only for city buildings and schools. Despite governors executive order GA-38 where nobody can require masks. After the fact while I was on the phone trying to get customer service to make a complaint and still on waiting an hour and a half lost from arguing he finally said here is the form and the keys. I am awaiting a call from someone higher than him to follow through with the complaint which I lost valuable time and thank god my meeting to close on my home was postponed. He was the worst experience I have ever had and I am going to post bad reviews on Yelp google and any other platform I can find if this situation isn't remedied! He was being an asshole just to be one! If he fears for covid then he should stay home in a bubble of work remotely. He had his on and behind his plexiglass cage he was rude and the worst.

Adam A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter K. 
Clasificación:
4.0

Allow customers to rent the uhaul longer than 48 hours without having to request an extension or need to return the truck and replace for an available truck.

RONALD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

VERONICA F. 
Clasificación:
5.0

Friendly and caring staff. Vehicle was cleaned before use.

LORIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafael R. 
Clasificación:
5.0

Nothing everything was great!

PEDRO B. 
Clasificación:
4.0

Definitely recommend. Price is decent for the services offered.

Austin M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline P. 
Clasificación:
5.0

OVER ALL EXPERIENCE WAS AMAZING

FRANCES V. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isaac E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
5.0

Trouble with the gas level, I put more due to being scared to pay one more cent. Hard to gage that. Once I drove it, the line for gas went even higher, thus I overpaid an already expensive move for me. Please consider this.

RAQUEL O. 
Clasificación:
5.0

All was well. Cesar gives excellent customer service.

Adrienne W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana P. 
Clasificación:
4.0

El cliente no dejó un comentario.

andrew v.  |  Overall Experience 
Clasificación:
5.0

Everything was so fast, it took me longer the online part. But everyone there were so efficient . My last experience was terrible but this time I was convinced to keep making business with Uhaul. Thanks!!!

Sagrario Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIKA Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDO G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSA G. 
Clasificación:
5.0

Associate that helped me was very friendly and kind. I appreciate kindness in todays cruel world

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSA G. 
Clasificación:
1.0

Checkout was easy. Vehicle was good, except mirrors should be adjustable. All was well except for return after hours. Instructions, that I followed did not work. Should have been as easy as check out, but didn't work. I left vehicle and came back hours later. Please fix this problem.

JAMES R. 
Clasificación:
3.0

The online system needs to be improved. Gas charges ridiculously expensive. Drove the truck for less than 20 miles. Forgot to put gas 13.00.

JUAN D. 
Clasificación:
4.0

No major complaints. Unit was clean and well maintained, and workers were competent.

ANDREW F. 
Clasificación:
5.0

Good 👍attitude and very kind and friendly.

ANITA M. 
Clasificación:
5.0

Nothing you guy help me get helping to unloading and help me in the computer thank you

MARIA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymundo A. 
Clasificación:
5.0

I alway get good service and help if I don't understand

maria c.  |  First Impressions 
Clasificación:
5.0

The owner and staff are incredibly helpful and courteous. The facility is very clean.

MAE Z.  |  First Impressions 
Clasificación:
5.0

Thanks the quickest in and out ever.

Hugo M. 
Clasificación:
5.0

Light in front of my unit is out. It's dark in front of my unit. I think it's unit 3026. When you walk in, make a left and walk all the way to the end turn right and it is dark.

MaryHelen S.  |  Overall Experience 
Clasificación:
5.0

Coffee !

GREGORIO JOSE V. 
Clasificación:
4.0

El cliente no dejó un comentario.

RANDYWARREN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco D. 
Clasificación:
3.0

El cliente no dejó un comentario.

LUIS V. 
Clasificación:
4.0

El cliente no dejó un comentario.

JESUS JAIME S. 
Clasificación:
5.0

Excellent customer service. Professionalism to the maximum attention possible. All the personal was well oriented with service and product offered. Totally worth doing business with them.

Jean D. 
Clasificación:
5.0

Team worked to get my trailer ready a day early so I could pick up and extended my rental to meet my needs. Supportive throughout

joseph W. 
Clasificación:
5.0

Nothing.

BRANDON L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MILTON N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaianne H. 
Clasificación:
5.0

Establish another location in the 375/Montana Ave. Area

JESUS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DELIA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

RAMON I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MERLE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher R.  |  Overall Experience 
Clasificación:
5.0

It's the Best place to have your stuff in storage! ¡Gracias!

JOSE T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

RICARDO I. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lelia P. 
Clasificación:
5.0

I just think that if you're renting the truck already be charged for the two items inside the truck extra if used or not it's really unfair because the price and sell for the truck I think it's fair enough for the truck and the two items inside

JESSICA D. 
Clasificación:
4.0

El cliente no dejó un comentario.

GABRIEL EDUARDO S. 
Clasificación:
4.0

Representative was courteous, helpful, and knew what he was doing. He unhitched the trailer for me, which I was not expecting.

Timothy W. 
Clasificación:
4.0

Rick the owner told me I can smoke in the uhaul so I did and when I returned the uhaul I was charged extra

carmen s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Natasha T. 
Clasificación:
4.0

El cliente no dejó un comentario.

LOGAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH M. 
Clasificación:
5.0

Personnel at this location we're friendly and helpful. I had no issues picking up or dropping off the truck. Super easy process. Thanks team!

John F. 
Clasificación:
5.0

Great experience . Everything that was promised was delivered!

Alexander C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAUDIA R. 
Clasificación:
5.0

Great customer service!!

BENITO T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ann C. 
Clasificación:
5.0

Nothing, you all were quit at helping us when we were in a jam. And you took so much stress off of our minds thank you for every.

JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERINO F. 
Clasificación:
1.0

The original location didn't show up got work and I was super late for moving because I had a nice go across town to get a different truck . Very unprofessional

DEREK D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Veronica M. 
Clasificación:
3.0

Disliked the counter persons avoidance in helping with van rental. I specifically asked the man to come outside and see damage on the van they pulled up and left running and he said to just note it on the app and seemed afraid to help.

John T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONICA D. 
Clasificación:
5.0

Keep doing what you are currently doing.

RUBEN E. 
Clasificación:
5.0

Keep doing what you're doing.

HUGO A. 
Clasificación:
2.0

I got the 7:30 am appointment so that my husband could drive me to work. I got there and it took about 40 minutes to check in because they didn't have a part for my car. They told me they may have to find the part in another location. In the end, the reason I was given was that someone had changed the part in the box. My husband had to leave me at the store and I had to order an Uber to get to work. I was also late for an 8:30 am meeting. In the future, you may want to pre-check all parts are in store for hitch installments that are scheduled and have a metric for how long check in should be. When I checked out, I was simply thanked and nothing else. I had to ask one of the clerks if he could walk me through what was installed. The clerk should have asked me if I had any questions or if I needed an orientation to my new hitch. I've never had a hitch in my life so this would have been very appreciated.

Laura P. 
Clasificación:
4.0

Si uno renta una troca, el storage debe ser de igual capacidad o más grande

Miguel H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chastity S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAVIER V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus L. 
Clasificación:
5.0

When I was calling to rent the trailer I was on hold for a long time. It looks to me like they were really busy and might need more employees to take care of several customers that had been waiting for a while. Even when I picked up the trailer it took a while because of how busy they appeared to be.

NOE B. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUCAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEWEY T. 
Clasificación:
2.0

EXTREMELY SLOW SERVICE AND ANGRY FACE GENERAL MANAGER. YOU DONT LIKE YOUR JOB , MOVE FOR THE NEXT PERSON GIVE A NICE AND FRIENDLY SERVICE.

FAUSTO L. 
Clasificación:
5.0

El cliente no dejó un comentario.

liliana A. 
Clasificación:
5.0

I Loved it ... Thanks

Maria A.  |  Overall Experience 
Clasificación:
5.0

I was just telling my daughter that this U-Haul location is the best run location I've ever dealt with, and I've dealt with a few! Leo and his staff are always very nice and helpful, and completely professional. Every position is filled with knowledgeable, helpful personnel. Leo could teach other stores a thing or two!

Fran R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MEDARDO B.  |  Overall Experience 
Clasificación:
4.0

En el U Haul de ls Dyer en El Paso TX no nos trataron bien, un Guero racista se porto muy mal no nos quiso conseguir un Storage más grande y de acuerdo a la Troca de 15 pies, que habíamos rentado.

Miguel H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Velma A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

The Gideons I.  |  Overall Experience 
Clasificación:
4.0

If the storage facility was open 24 hours that would be great.

alejandro g.  |  Overall Experience 
Clasificación:
2.0

Ninguno

Herve G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvette s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelical S.  |  First Impressions 
Clasificación:
5.0

Staff was fantastic, super helpful.

Daniel U.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cesar R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TYRIKJALIL B.  |  Overall Experience 
Clasificación:
5.0

Staff was great went above and beyond to help with all my needs thank you guys. Storages were clean I had a very good experience

DELILAH Y.  |  Overall Experience 
Clasificación:
5.0

So far we have had a very good experience.

Reynaldo L.  |  First Impressions 
Clasificación:
5.0

It’s good to know you can feel safe regardless of the time you go .

Emily S.  |  Overall Experience 
Clasificación:
5.0

Absolutely great experience staff did everything they could to help my situation

DELILAH Y.  |  First Impressions 
Clasificación:
5.0

Great service

Gloria T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TYRIKJALIL B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy P.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Byron L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Geoffrey G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas P.  |  Overall Experience 
Clasificación:
2.0

Did not reach out when their was an issue resulting in a late fee. Very unsatisfactory service!

andrew v.  |  First Impressions 
Clasificación:
5.0

Satisfied

Gloria T.  |  First Impressions 
Clasificación:
5.0

What an amazing people and facility.

cesar e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MaryHelen S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rosemary a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GEOFREDO C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina F.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Johnathon M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandro h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachael W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLA W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria F.  |  First Impressions 
Clasificación:
5.0

Mr. Rubalcaba was extremely helpful and assured me of the facility. I felt assured of the safety and cleanliness of the facility. I felt confident in placing my household items in this facility. Gracias.

Maria H.  |  First Impressions 
Clasificación:
5.0

Best storage facility i have ever used. Very secure and clean. Staff was always courteous and helpful.

DOLORES LUGO M.  |  Overall Experience 
Clasificación:
5.0

Very clean

Winston C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia G.  |  Overall Experience 
Clasificación:
5.0

My move in was great the only glitch was me, the first day I went to the wrong locker and set off the alarm. The employee was very nice and friendly after I showed him my ID(that is what makes storing there great). The second day I set off the alarm again this time not entering my access code. So all in all I caused the most problems in moving in.

David S.  |  Online Move In 
Clasificación:
5.0

I enjoy going to this location the staff is always friendly and very helpful. I know when I go to this location that customer service is going to excellent.

Diane P.  |  First Impressions 
Clasificación:
5.0

Thank you for your kind service. Ms Gonzalez

christina g.  |  First Impressions 
Clasificación:
5.0

Very nice man at the counter ,very helpful

ruben m. | Reservación
No se han enviado comentarios para esta ubicación.

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