El cliente no dejó un comentario.AMBER J.
Customer Reviews for U-Haul Moving & Storage at El Paso Airport
El Paso, TX 79925
(Btwn Airway Blvd & Hawkins)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I'm not okay with the fact that the person at the store who helped me had to guess on mileage as I had no clue what would be the best answer so because of that I was charged more than what was estimated and as a customer how would I even determine something like that. I thought by renting the truck would be convenient for us since we had a lot of stuff to move but after what I was charged I was very unsatisfied with the charges it came out way more than anticipated. What could be improved for the smaller trucks is that it comes with a dolly which would be more convenient for those who don't have one. It did not have a loading ramp which made it difficult to load the furniture. As a customer we should not have to pay more when we already have to leave a deposit or get a bigger truck just to have the equipment we need ,so having a dolly and a ramp would be great customer service for everyone.LORENA M.
Everything is good but the costumer no good service for people SpanishRAQUEL M.
No me dieron El doilyRAQUEL M.
En el U Haul de ls Dyer en El Paso TX no nos trataron bien, un Guero racista se porto muy mal no nos quiso conseguir un Storage más grande y de acuerdo a la Troca de 15 pies, que habíamos rentado.Miguel H. | First Impressions
El cliente no dejó un comentario.Velma A. | Overall Experience
El cliente no dejó un comentario.ALEJANDRO M.
El cliente no dejó un comentario.NYUN H.
Very nice and well organized, very quickJAVIER D.
Excellent serviceJESUS R.
I paid extra to make sure I would not have problems on the road by having the guy hook everything up. He did not lock my steering wheel causing the straps to keep falling off. Had to wait in the scorching heat for 4.5 hours for someone to come and fix it. Had I known that was the problem I could have fixed it immediately and been back on the road.FORREST B.
Had the trailer for only one day, but was charged for three days ! Unacceptable !SERGIO S.
El cliente no dejó un comentario.Jason H.
El cliente no dejó un comentario.PATRICK S.
El cliente no dejó un comentario.The Gideons I. | Overall Experience
El cliente no dejó un comentario.Christopher H.
El cliente no dejó un comentario.LETICIA S.
El cliente no dejó un comentario.SELANII B.
El cliente no dejó un comentario.GUILLERMO R.
El cliente no dejó un comentario.Roberto G.
More people up frontJOSEPH H.
Great customer service!DAVID M.
Rates are too high for the storage sizes. I found a bigger refrigerated unit elsewhere for half your price. Martha ( Chavez ) was the most courteous employee.ELIZABETH V.
Was checked in really quick and on my way. Very professional.Richard P.
Super friendly staff! Great service!INES H.
El cliente no dejó un comentario.Jason H.
El cliente no dejó un comentario.ABEL R.
El cliente no dejó un comentario.ANTOINETTE V.
El cliente no dejó un comentario.Bernardo L.
All was wonderfulKELLY M.
El cliente no dejó un comentario.JESUS Z.
I would like to give special recognition to Mr. Steven Barraza. He was very friendly and managed to help me get a storage unit when I was initially told there were none available. He explained the process very well and maintained a calm and professional manner even when the store was hectic and full of customers. Thank you very much Steven!MICHAEL S.
Uploading pictures was difficult. Took to long to upload making picking trailer up way to long.RANDY W.
Check in was annoyingAndrew B.
Everyone there was very professional, helpful & friendly. Great experience.JAMES G.
After all the Uhaul locations in El Paso I was very satisfied with this one. The 8" truck I rented was clean and very reliable to my needs!ANTWAUN B.
Office Personnel was rude. Didn't acknowledge us when we walker in. She seemed bothered when asked if we were in the right place since we had a reservation. Waited over 20 min for the trailer we rented. Gentlemen that helped us attach the trailer was helpful and quick.MARTIN H.
If the storage facility was open 24 hours that would be great.alejandro g. | Overall Experience
El cliente no dejó un comentario.Randy S.
El cliente no dejó un comentario.Yolanda T.
The web site is very difficult to maneuver which cancelled my rental.Arthur R.
Horrible experience nextime I'll use penskiCHRISTOPHER M.
El cliente no dejó un comentario.CRISTOBAL L.
El cliente no dejó un comentario.Zachary C.
El cliente no dejó un comentario.Crystal O.
El cliente no dejó un comentario.DIANA C.
Pick up of the car hauler was quick and easy. The equipment was easy to hook up and every thing worked.JAVIER H.
The process was very smooth and quick.Theodore H.
Whoever the Uhaul guy was that received our 26' moving truck in the parking lot was extremely nice and very helpful. ¡Gracias!Nathaniel L.
I was promised to get credit for days not used by both the pick up and drop off location. It has been 3 days and I have not seen any credit for the early turn in. Please call me. I have been on hold for over 1/2 hour waiting again to try to resolve. I asked to have this handled before I left the El Paso location and was assured again all would be credited. I have not seen it as of today????? Very unprofessional. 616.795.1611DANIEL DOYLE B.
A little pricey having to pay mileage and paying gas also.JESUS U.
NingunoHerve G. | First Impressions
El cliente no dejó un comentario.Vanessa S. | First Impressions
El cliente no dejó un comentario.JESUS D.
El cliente no dejó un comentario.DOUGLAS C.
El cliente no dejó un comentario.Yvette s. | First Impressions
El cliente no dejó un comentario.Angelical S. | First Impressions
El cliente no dejó un comentario.MONTANA A.
Excellent employees. Asked for help with the auto transporter. They hooked it up to the rental van. Double checked all connections. And helped me load my Explorer. Made sure everything was tight and connected the safety chains.PATRICIA T.
El cliente no dejó un comentario.PATRICIA T.
I had rented the 15 foot van and a transporter. When I asked about the vans ability to pull my Explorer. I was told it would with no problems. You need to update this policy. The 15 foot van does not have the ability to handle the weight of the Explorer. The weight of what I was pulling made the van very light on the front end which effected the steering. So that small steering corrections, did not work. When I tried a bigger correction, it was to much. I have years of experience driving semi's. So I do know how to drive larger vehicle's.PATRICIA T.
El cliente no dejó un comentario.Jorge C.
El cliente no dejó un comentario.JUAN ROGELIO G.
El cliente no dejó un comentario.CLAYTON L.
El cliente no dejó un comentario.SANDRA R.
El cliente no dejó un comentario.Aaron N.
El cliente no dejó un comentario.GLEN N.
Staff was fantastic, super helpful.Daniel U. | First Impressions
El cliente no dejó un comentario.ROBERTO P.
El cliente no dejó un comentario.Cesar R. | Overall Experience
El cliente no dejó un comentario.Patricia W. | First Impressions
El cliente no dejó un comentario.TYRIKJALIL B. | Overall Experience
El cliente no dejó un comentario.Timothy L.
El cliente no dejó un comentario.DAVID J.
The girl that assisted me was awesome I forgot her name but probably young 20s with dark or brown hair was so nice and patient with me , give her a raise she runs the store , the short ugly little guy with a stomach in the front register is rude as hell not to me but the way he treats the people he helps thank God I didn't get himANDRES L.
Staff was great went above and beyond to help with all my needs thank you guys. Storages were clean I had a very good experienceDELILAH Y. | Overall Experience
Nothing. Service was greatROBERT C.
Friendly staff & quick serviceRaymundo A.
El cliente no dejó un comentario.ANDY G.
Actually no commentJOHN F.
El cliente no dejó un comentario.Samuel E.
So far we have had a very good experience.Reynaldo L. | First Impressions
It’s good to know you can feel safe regardless of the time you go .Emily S. | Overall Experience
The rental process was very smooth and quick, and the rental vehicle performed very well for my requirement. Keep up the excellent service U-Haul team.John B.
Absolutely great experience staff did everything they could to help my situationDELILAH Y. | First Impressions
The staff was very friendlyROBERT C.
Excelente customers servicesERNESTO V.
First time customer. Good service and no issues!Isaac L.
Great staff and always very helpful.Luis C.
El cliente no dejó un comentario.PAUL P.
El cliente no dejó un comentario.Patricia R.
Great serviceGloria T. | Overall Experience
El cliente no dejó un comentario.ELIZABETH E.
El cliente no dejó un comentario.TYRIKJALIL B. | First Impressions
El cliente no dejó un comentario.LINO S.
Awesome customer service. Personnel are courteous, knowledgeable and dependable.JERRY B.
El cliente no dejó un comentario.Jeremy P. | Overall Experience
El cliente no dejó un comentario.ANDREW C.
Make the location which I chose for pick up, the location where I actually pick up and not across town and then charge me the difference..CHRISTOPHER Z.
El cliente no dejó un comentario.Byron L. | Overall Experience
Make the review easier to understandJulie B.
El cliente no dejó un comentario.LISA C.
This location accused me of stealing a fly when the truck did not come with one and made sure to tell me it was my fault that I didn't say anything. Check your trucks. Don't blame customers!DANIEL D.
El cliente no dejó un comentario.Tyler F.
El cliente no dejó un comentario.Jesus O.
El cliente no dejó un comentario.Geoffrey G. | Overall Experience
El cliente no dejó un comentario.Latonya J.
Fast and polite service. No improvement needed. Good job!LOUIS H.
Im very disappointed with your reservation policy. I reserved a truck & thought all was good only to find out the day before pickup that my order was not verify & cleared so there was no truck at the time i reserved. I had to change pick up time from 12 noon to 5pm. This left less time of the day & my friends could not help at the later time. In turn I had no choice but to add an extra day & pay someone for some time.I was told there would be no compensation for my loss & sorry that the preservationist did not confirm a truck. I am not happy...For my next move in a year when my house is finished being built , I will call a moving company. This was a disastrous weekend.KAREN S.
El cliente no dejó un comentario.Anthony P. | First Impressions
El cliente no dejó un comentario.EVAN C.
El cliente no dejó un comentario.Roberto M.
El cliente no dejó un comentario.CHARLES S. | Overall Experience
Great service and friendly employees.MICHAEL E.
El cliente no dejó un comentario.SARA C.
Thank you for taking care of us on such short notice and with great concerns for getting our move on the road.GUILLERMO M.
El cliente no dejó un comentario.DONNA C.
The customer service representative was really not very nice at all. He didn't seem to care that what he showed me on the receipt was less than what I was charged to my bank account. He supposedly charged the $111 and it came out to $128BETTY L.
El cliente no dejó un comentario.Jessica W.
El cliente no dejó un comentario.Douglas P. | Overall Experience
Did not reach out when their was an issue resulting in a late fee. Very unsatisfactory service!andrew v. | First Impressions
SatisfiedGloria T. | First Impressions
What an amazing people and facility.cesar e. | Overall Experience
El cliente no dejó un comentario.MaryHelen S. | First Impressions
El cliente no dejó un comentario.rosemary a. | Overall Experience
El cliente no dejó un comentario.GEOFREDO C. | First Impressions
El cliente no dejó un comentario.Carol E. | Overall Experience
El cliente no dejó un comentario.Sabrina F. | Online Move In
El cliente no dejó un comentario.Johnathon M. | Overall Experience
El cliente no dejó un comentario.Brittany R. | First Impressions
El cliente no dejó un comentario.Kevin H. | Online Move In
El cliente no dejó un comentario.Alejandro h. | Overall Experience
El cliente no dejó un comentario.Rachael W. | Overall Experience
El cliente no dejó un comentario.CARLA W. | Overall Experience
El cliente no dejó un comentario.Maria F. | First Impressions
Mr. Rubalcaba was extremely helpful and assured me of the facility. I felt assured of the safety and cleanliness of the facility. I felt confident in placing my household items in this facility. Gracias.Maria H. | First Impressions
Best storage facility i have ever used. Very secure and clean. Staff was always courteous and helpful.DOLORES LUGO M. | Overall Experience
Very cleanWinston C. | Overall Experience
El cliente no dejó un comentario.Patricia G. | Overall Experience
El cliente no dejó un comentario.MARIA S. | Overall Experience
My move in was great the only glitch was me, the first day I went to the wrong locker and set off the alarm. The employee was very nice and friendly after I showed him my ID(that is what makes storing there great). The second day I set off the alarm again this time not entering my access code. So all in all I caused the most problems in moving in.David S. | Online Move In
I enjoy going to this location the staff is always friendly and very helpful. I know when I go to this location that customer service is going to excellent.Diane P. | First Impressions
Awesome facility and customer service! Keep up the great work!ARTRAVIA A. | Overall Experience
Not kept cool enough. Otherwise excellent.DEBORAH ANN W. | Overall Experience
At this point they owe us some money for rent we paid and we moved out early. How do we go about getting that back?Sunflower B. | Overall Experience
El cliente no dejó un comentario.Afredo M. | Overall Experience
Great customer service. Very clean and well organized.Debra S. | Overall Experience
Used you for yrs and no problem with anything .juan r. | Overall Experience
Thank you for your kind service. Ms Gonzalezchristina g. | First Impressions
The young lady was super helpful and politeAlexander c. | First Impressions
Staff was very helpful, courteous & professional.Miguel C. | First Impressions
A big shout out to Mr. Leonard for an exceptional job. He is always willing to go the extra mile for the customer. Overall experience was out of this world. Keep up the great work to all employees at this location. Thank you again. Billy S.Billy S. | Overall Experience
too priceyRicky B. | Overall Experience
Thank you for helping during this time. Customer service is excellent. I'm so thankfulCAROL W. | First Impressions
If been with you all for 15 years thank you so muchShirley c. | Overall Experience
Service is awful. Processing payment is archaic and cumbersome.Red cap R. | Overall Experience
El cliente no dejó un comentario.Jodi M. | First Impressions
Great...TOM T. | Overall Experience
From Vegas to El Paso, U-Haul Staff were very friendly and I give high praise to the Mgr. who was really helpful with his accomodations on the dolly he had to loan me n Vegas. GREAT job.Jose M. | Overall Experience
Great facility. Thank you for the service.Antonio P. | Overall Experience
Awesome staff, very helpful.Bernabe V. | Overall Experience
The elevador was out of order for more than a month. Tha was very inconvenient. Other than that everything was great. Store manager is great thank you.Martha G. | Overall Experience
I would like to say that GM B. Slack at the N. Las Vegas storage went over and beyond the call of duty because my original quote of the Dolly was not available when I showed up to pick up my rental.Jose M. | First Impressions
The facility and staff was great. Only had an issue when the elevator was down for maintenance and I couldn't move certain things in or out the facility. But the overall service was great!Morgan E. | Overall Experience
The latch on my unit needs repair or replacement. It was extremely difficult to secure.Rheghetta W. | Overall Experience
Elevator out of service took me 8 trips using stairs to get my stuff out of storage-- lesson learned never get a storage unit on second floor!Leticia A. | Overall Experience
This is a busy facility. Counter staff was professional and helpful at the time I made the reservation as well as in person. Facility was clean and carts to assist moving my belongings were availableRheghetta W. | First Impressions
Staff worked well and communicated with me well. Friendly and willing to help. Site is well maintained and makes you fell welcome and secure.joseph w. | Overall Experience
Best experience with a U-Haul facility ever. Will definitely use them again when needed.Robert C. | Overall Experience
I had problems accessing twice. Besides that everything was great. Fix the after hours door.carlos t. | Overall Experience
Staff helpful.Gayle P. | Overall Experience
I've went through a long process on when to return my trailer by, and was told Friday was my day. Low and behold Friday @9am was my day, that bit was left out and not highlighted until I had the billMATTHEW S. | Overall Experience
For a variety of work & personal reasons, i have had to use storage facilities throughout the U.S. & since 2004, here in El Paso. Hands-up, this Montana Ave. facility has been the best all around!aurora c. | Overall Experience
The service was great and very helpfulDanny G. | First Impressions
Leo and his team are amazing. Made me feel better about U-Haul. The site in Georgia treated me very bad but this El Paso based team are top notch.Chad M. | First Impressions
Different year and different situation, same great customer service and a great experience. A HUGE thank you to UHaul and all af the staff.gerald k. | First Impressions
-Everything was perfect! If and when I need a storage facility, I will come back to yours! ¡Gracias!JOSE T. | Overall Experience
One of the best U-Haul facilities Ive seen. Staff was also very friendly and very helpful.Carlos C. | Overall Experience
Secured a storage unit last minute, was not disappointed at all! Great place, clean units, carts and moving equipment made available, and 24 hour security. Can't beat it!Leonel L. | Overall Experience
CccMaria Luisa B. | Overall Experience
This facility is very well maintained.Oscar M. | Overall Experience
Friendly staff, clean and well maintained facility.lucia t. | Overall Experience
Lighting was not very good, but overall I was very happy with the service.Beatrice K. | Overall Experience
Awesome service!!!! Always responding to my questions. Nice nice people !!!luz r. | Overall Experience
It was clean and there were no bugs but it was tooooo expensive.John M. | Overall Experience
Excellent facilitybecky t. | Overall Experience
I asked management to cut the lock for me as I am out of town. The only thing in the unit was the rat traps they had initially. The manager said she would. She did not and charged me for a year of useMaria C. | Overall Experience
Good customer service and fastjerardo p. | First Impressions
Employees are very helpful and informed the facility was always cleanTeresa A. | Overall Experience
Great placeElva B. | Overall Experience
Excellent experience. Staff was knowledgeable, friendly and the service was fantastic!April G. | Overall Experience
The process for the return of all 3 UHaul trucks we rented was smooth sailing. Service was quick & efficient. Thanks to all personnel.david h. | Reservación
Very nice man at the counter ,very helpfulruben m. | Reservación
Amazing. Will definitely use again and recommend to others!!Norma S. | Overall Experience
Excellent facility and staff, Leonard/Leo Super, Super !!,JERRY B. | Overall Experience
Payment schedules and UHAULS lack of willingness to adjust due dates of rent to the end of the month so they can collect rent for time not even used is riduculous and criminal. Would not recommendJordan S. | Overall Experience
Very well maintained facility. Employees are courteous and professional.Bruce F. | Overall Experience
Servicios adicionales en esta ubicación
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