Customer Reviews for U-Haul Moving & Storage at El Paso Airport

1737 comentarios

8450 Montana Ave   El Paso, TX 79925
(Btwn Airway Blvd & Hawkins)

(915) 772-1860

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(915) 772-1860

8450 Montana Ave
El Paso, TX 79925
(Btwn Airway Blvd & Hawkins)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAUDIA R. 
Clasificación:
5.0

Great customer service!!

BENITO T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ann C. 
Clasificación:
5.0

Nothing, you all were quit at helping us when we were in a jam. And you took so much stress off of our minds thank you for every.

JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERINO F. 
Clasificación:
1.0

The original location didn't show up got work and I was super late for moving because I had a nice go across town to get a different truck . Very unprofessional

DEREK D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Veronica M. 
Clasificación:
3.0

Disliked the counter persons avoidance in helping with van rental. I specifically asked the man to come outside and see damage on the van they pulled up and left running and he said to just note it on the app and seemed afraid to help.

John T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONICA D. 
Clasificación:
5.0

Keep doing what you are currently doing.

RUBEN E. 
Clasificación:
5.0

Keep doing what you're doing.

HUGO A. 
Clasificación:
2.0

El cliente no dejó un comentario.

Laura P. 
Clasificación:
4.0

Si uno renta una troca, el storage debe ser de igual capacidad o más grande

Miguel H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chastity S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAVIER V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus L. 
Clasificación:
5.0

When I was calling to rent the trailer I was on hold for a long time. It looks to me like they were really busy and might need more employees to take care of several customers that had been waiting for a while. Even when I picked up the trailer it took a while because of how busy they appeared to be.

NOE B. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUCAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEWEY T. 
Clasificación:
2.0

EXTREMELY SLOW SERVICE AND ANGRY FACE GENERAL MANAGER. YOU DONT LIKE YOUR JOB , MOVE FOR THE NEXT PERSON GIVE A NICE AND FRIENDLY SERVICE.

FAUSTO L. 
Clasificación:
5.0

El cliente no dejó un comentario.

liliana A. 
Clasificación:
5.0

Rental was easy. Use of App and electronic means was easy and efficient.

PATRICK C. 
Clasificación:
5.0

Great crew good customer service.

ANGELICA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wayne H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PEDRO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDGAR C. 
Clasificación:
5.0

Keep doing what your already doing!! You all nailed it! Absolutely perfect

BRENDA B. 
Clasificación:
5.0

Very professional, knowledgeable and friendly staff

George L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ellis Alexis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAUNA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIQUEL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN K. 
Clasificación:
2.0

Well I called needing a storage and they gave me a u box container at a different location. This u box container was not nearly big enough for all my things that I needed in storage. It took two hours to figure out then made me late to drop the uhaul off at the location that actually had the storage space available to fit all my stuff. I'm very disappointed that I got charged an extra $45 penalty for the vehicle being late. I was originally trying to get a storage at the drop off location. If I would have got this in the first place I would have not been charged any extra for anything.

Michael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lilliana C. 
Clasificación:
5.0

Thank to the uhaul team at all locations I visited. Los crues, New Mexico, El Paso and Reno. Very helpful and great staff you have working at alm locations. Very happy and grateful customer. Mark Rodriguez

MARK R. 
Clasificación:
5.0

Friendly Staff..easy pick up and drop off

DAVID A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN H. 
Clasificación:
4.0

Nothing really, the online application is self explained and easy

BIANCA B. 
Clasificación:
5.0

I Loved it ... Thanks

Maria A.  |  Overall Experience 
Clasificación:
1.0

Maybe not have a poor customer service and management and it was not this store but this store caused me problems the trailer they provided was faulty and the a tech from roadside assistance has made a report. Poor electric wiring no maintenance on this trailer put my life and family at risk.I am not a satisfied customer.

Fabian M. 
Clasificación:
4.0

Recommend the staff question the potential customer to determine they are renting the best size truck.

MARILYN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA A. 
Clasificación:
5.0

I was just telling my daughter that this U-Haul location is the best run location I've ever dealt with, and I've dealt with a few! Leo and his staff are always very nice and helpful, and completely professional. Every position is filled with knowledgeable, helpful personnel. Leo could teach other stores a thing or two!

Fran R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MEDARDO B.  |  Overall Experience 
Clasificación:
1.0

fix the motha fucking AC

VICTOR L. 
Clasificación:
5.0

Keep up the excellent work.

Robert W. 
Clasificación:
5.0

The young lady that did the rental contact was very helpful, polite, and courteous.

GUADALUPE M. 
Clasificación:
5.0

Web page a little difficult to navigate. Can't remove things that were accidentally added. Other than that service was quick and efficient.

SYLVIA P. 
Clasificación:
5.0

Dropped off after hours. The location return area was well lighted and organized. This made placing the trailer on line easy. This was a well organized location. Will always keep this location in mind if I'm ever back the area.

Cedric H. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMBER J. 
Clasificación:
3.0

I'm not okay with the fact that the person at the store who helped me had to guess on mileage as I had no clue what would be the best answer so because of that I was charged more than what was estimated and as a customer how would I even determine something like that. I thought by renting the truck would be convenient for us since we had a lot of stuff to move but after what I was charged I was very unsatisfied with the charges it came out way more than anticipated. What could be improved for the smaller trucks is that it comes with a dolly which would be more convenient for those who don't have one. It did not have a loading ramp which made it difficult to load the furniture. As a customer we should not have to pay more when we already have to leave a deposit or get a bigger truck just to have the equipment we need ,so having a dolly and a ramp would be great customer service for everyone.

LORENA M. 
Clasificación:
5.0

Everything is good but the costumer no good service for people Spanish

RAQUEL M. 
Clasificación:
5.0

No me dieron El doily

RAQUEL M. 
Clasificación:
4.0

En el U Haul de ls Dyer en El Paso TX no nos trataron bien, un Guero racista se porto muy mal no nos quiso conseguir un Storage más grande y de acuerdo a la Troca de 15 pies, que habíamos rentado.

Miguel H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Velma A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEJANDRO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NYUN H. 
Clasificación:
5.0

Very nice and well organized, very quick

JAVIER D. 
Clasificación:
5.0

Excellent service

JESUS R. 
Clasificación:
3.0

I paid extra to make sure I would not have problems on the road by having the guy hook everything up. He did not lock my steering wheel causing the straps to keep falling off. Had to wait in the scorching heat for 4.5 hours for someone to come and fix it. Had I known that was the problem I could have fixed it immediately and been back on the road.

FORREST B. 
Clasificación:
4.0

Had the trailer for only one day, but was charged for three days ! Unacceptable !

SERGIO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

The Gideons I.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LETICIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SELANII B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUILLERMO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberto G. 
Clasificación:
4.0

More people up front

JOSEPH H. 
Clasificación:
5.0

Great customer service!

DAVID M. 
Clasificación:
5.0

Rates are too high for the storage sizes. I found a bigger refrigerated unit elsewhere for half your price. Martha ( Chavez ) was the most courteous employee.

ELIZABETH V. 
Clasificación:
5.0

Was checked in really quick and on my way. Very professional.

Richard P. 
Clasificación:
5.0

Super friendly staff! Great service!

INES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason H. 
Clasificación:
4.0

El cliente no dejó un comentario.

ABEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTOINETTE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernardo L. 
Clasificación:
5.0

All was wonderful

KELLY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JESUS Z. 
Clasificación:
5.0

I would like to give special recognition to Mr. Steven Barraza. He was very friendly and managed to help me get a storage unit when I was initially told there were none available. He explained the process very well and maintained a calm and professional manner even when the store was hectic and full of customers. Thank you very much Steven!

MICHAEL S. 
Clasificación:
4.0

Uploading pictures was difficult. Took to long to upload making picking trailer up way to long.

RANDY W. 
Clasificación:
2.0

Check in was annoying

Andrew B. 
Clasificación:
5.0

Everyone there was very professional, helpful & friendly. Great experience.

JAMES G. 
Clasificación:
5.0

After all the Uhaul locations in El Paso I was very satisfied with this one. The 8" truck I rented was clean and very reliable to my needs!

ANTWAUN B. 
Clasificación:
1.0

Office Personnel was rude. Didn't acknowledge us when we walker in. She seemed bothered when asked if we were in the right place since we had a reservation. Waited over 20 min for the trailer we rented. Gentlemen that helped us attach the trailer was helpful and quick.

MARTIN H. 
Clasificación:
4.0

If the storage facility was open 24 hours that would be great.

alejandro g.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolanda T. 
Clasificación:
1.0

The web site is very difficult to maneuver which cancelled my rental.

Arthur R. 
Clasificación:
1.0

Horrible experience nextime I'll use penski

CHRISTOPHER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRISTOBAL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Crystal O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANA C. 
Clasificación:
5.0

Pick up of the car hauler was quick and easy. The equipment was easy to hook up and every thing worked.

JAVIER H. 
Clasificación:
5.0

The process was very smooth and quick.

Theodore H. 
Clasificación:
5.0

Whoever the Uhaul guy was that received our 26' moving truck in the parking lot was extremely nice and very helpful. ¡Gracias!

Nathaniel L. 
Clasificación:
3.0

I was promised to get credit for days not used by both the pick up and drop off location. It has been 3 days and I have not seen any credit for the early turn in. Please call me. I have been on hold for over 1/2 hour waiting again to try to resolve. I asked to have this handled before I left the El Paso location and was assured again all would be credited. I have not seen it as of today????? Very unprofessional. 616.795.1611

DANIEL DOYLE B. 
Clasificación:
5.0

A little pricey having to pay mileage and paying gas also.

JESUS U. 
Clasificación:
2.0

Ninguno

Herve G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

JESUS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvette s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelical S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MONTANA A. 
Clasificación:
5.0

Staff was fantastic, super helpful.

Daniel U.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cesar R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TYRIKJALIL B.  |  Overall Experience 
Clasificación:
5.0

Staff was great went above and beyond to help with all my needs thank you guys. Storages were clean I had a very good experience

DELILAH Y.  |  Overall Experience 
Clasificación:
5.0

So far we have had a very good experience.

Reynaldo L.  |  First Impressions 
Clasificación:
5.0

It’s good to know you can feel safe regardless of the time you go .

Emily S.  |  Overall Experience 
Clasificación:
5.0

Absolutely great experience staff did everything they could to help my situation

DELILAH Y.  |  First Impressions 
Clasificación:
5.0

Great service

Gloria T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TYRIKJALIL B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy P.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Byron L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Geoffrey G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas P.  |  Overall Experience 
Clasificación:
2.0

Did not reach out when their was an issue resulting in a late fee. Very unsatisfactory service!

andrew v.  |  First Impressions 
Clasificación:
5.0

Satisfied

Gloria T.  |  First Impressions 
Clasificación:
5.0

What an amazing people and facility.

cesar e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MaryHelen S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

rosemary a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GEOFREDO C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina F.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Johnathon M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittany R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandro h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachael W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLA W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria F.  |  First Impressions 
Clasificación:
5.0

Mr. Rubalcaba was extremely helpful and assured me of the facility. I felt assured of the safety and cleanliness of the facility. I felt confident in placing my household items in this facility. Gracias.

Maria H.  |  First Impressions 
Clasificación:
5.0

Best storage facility i have ever used. Very secure and clean. Staff was always courteous and helpful.

DOLORES LUGO M.  |  Overall Experience 
Clasificación:
5.0

Very clean

Winston C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA S.  |  Overall Experience 
Clasificación:
5.0

My move in was great the only glitch was me, the first day I went to the wrong locker and set off the alarm. The employee was very nice and friendly after I showed him my ID(that is what makes storing there great). The second day I set off the alarm again this time not entering my access code. So all in all I caused the most problems in moving in.

David S.  |  Online Move In 
Clasificación:
5.0

I enjoy going to this location the staff is always friendly and very helpful. I know when I go to this location that customer service is going to excellent.

Diane P.  |  First Impressions 
Clasificación:
5.0

Awesome facility and customer service! Keep up the great work!

ARTRAVIA A.  |  Overall Experience 
Clasificación:
4.0

Not kept cool enough. Otherwise excellent.

DEBORAH ANN W.  |  Overall Experience 
Clasificación:
4.0

At this point they owe us some money for rent we paid and we moved out early. How do we go about getting that back?

Sunflower B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Afredo M.  |  Overall Experience 
Clasificación:
5.0

Great customer service. Very clean and well organized.

Debra S.  |  Overall Experience 
Clasificación:
5.0

Used you for yrs and no problem with anything .

juan r.  |  Overall Experience 
Clasificación:
5.0

Thank you for your kind service. Ms Gonzalez

christina g.  |  First Impressions 
Clasificación:
5.0

The young lady was super helpful and polite

Alexander c.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful, courteous & professional.

Miguel C.  |  First Impressions 
Clasificación:
5.0

A big shout out to Mr. Leonard for an exceptional job. He is always willing to go the extra mile for the customer. Overall experience was out of this world. Keep up the great work to all employees at this location. Thank you again. Billy S.

Billy S.  |  Overall Experience 
Clasificación:
3.0

too pricey

Ricky B.  |  Overall Experience 
Clasificación:
5.0

Thank you for helping during this time. Customer service is excellent. I'm so thankful

CAROL W.  |  First Impressions 
Clasificación:
5.0

If been with you all for 15 years thank you so much

Shirley c.  |  Overall Experience 
Clasificación:
1.0

Service is awful. Processing payment is archaic and cumbersome.

Red cap R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi M.  |  First Impressions 
Clasificación:
5.0

Great...

TOM T.  |  Overall Experience 
Clasificación:
5.0

From Vegas to El Paso, U-Haul Staff were very friendly and I give high praise to the Mgr. who was really helpful with his accomodations on the dolly he had to loan me n Vegas. GREAT job.

Jose M.  |  Overall Experience 
Clasificación:
5.0

Great facility. Thank you for the service.

Antonio P.  |  Overall Experience 
Clasificación:
5.0

Awesome staff, very helpful.

Bernabe V.  |  Overall Experience 
Clasificación:
5.0

The elevador was out of order for more than a month. Tha was very inconvenient. Other than that everything was great. Store manager is great thank you.

Martha G.  |  Overall Experience 
Clasificación:
5.0

I would like to say that GM B. Slack at the N. Las Vegas storage went over and beyond the call of duty because my original quote of the Dolly was not available when I showed up to pick up my rental.

Jose M.  |  First Impressions 
Clasificación:
4.0

The facility and staff was great. Only had an issue when the elevator was down for maintenance and I couldn't move certain things in or out the facility. But the overall service was great!

Morgan E.  |  Overall Experience 
Clasificación:
3.0

The latch on my unit needs repair or replacement. It was extremely difficult to secure.

Rheghetta W.  |  Overall Experience 
Clasificación:
4.0

Elevator out of service took me 8 trips using stairs to get my stuff out of storage-- lesson learned never get a storage unit on second floor!

Leticia A.  |  Overall Experience 
Clasificación:
3.0

This is a busy facility. Counter staff was professional and helpful at the time I made the reservation as well as in person. Facility was clean and carts to assist moving my belongings were available

Rheghetta W.  |  First Impressions 
Clasificación:
5.0

Staff worked well and communicated with me well. Friendly and willing to help. Site is well maintained and makes you fell welcome and secure.

joseph w.  |  Overall Experience 
Clasificación:
5.0

Best experience with a U-Haul facility ever. Will definitely use them again when needed.

Robert C.  |  Overall Experience 
Clasificación:
4.0

I had problems accessing twice. Besides that everything was great. Fix the after hours door.

carlos t.  |  Overall Experience 
Clasificación:
5.0

Staff helpful.

Gayle P.  |  Overall Experience 
Clasificación:
3.0

I've went through a long process on when to return my trailer by, and was told Friday was my day. Low and behold Friday @9am was my day, that bit was left out and not highlighted until I had the bill

MATTHEW S.  |  Overall Experience 
Clasificación:
5.0

For a variety of work & personal reasons, i have had to use storage facilities throughout the U.S. & since 2004, here in El Paso. Hands-up, this Montana Ave. facility has been the best all around!

aurora c.  |  Overall Experience 
Clasificación:
5.0

The service was great and very helpful

Danny G.  |  First Impressions 
Clasificación:
5.0

Leo and his team are amazing. Made me feel better about U-Haul. The site in Georgia treated me very bad but this El Paso based team are top notch.

Chad M.  |  First Impressions 
Clasificación:
5.0

Different year and different situation, same great customer service and a great experience. A HUGE thank you to UHaul and all af the staff.

gerald k.  |  First Impressions 
Clasificación:
5.0

-Everything was perfect! If and when I need a storage facility, I will come back to yours! ¡Gracias!

JOSE T.  |  Overall Experience 
Clasificación:
5.0

One of the best U-Haul facilities Ive seen. Staff was also very friendly and very helpful.

Carlos C.  |  Overall Experience 
Clasificación:
5.0

Secured a storage unit last minute, was not disappointed at all! Great place, clean units, carts and moving equipment made available, and 24 hour security. Can't beat it!

Leonel L.  |  Overall Experience 
Clasificación:
5.0

Very nice man at the counter ,very helpful

ruben m. | Reservación
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