El cliente no dejó un comentario.SANDRA R.
Customer Reviews for U-Haul Moving & Storage at El Paso Airport
El Paso, TX 79925
(Btwn Airway Blvd & Hawkins)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Aaron N.
El cliente no dejó un comentario.GLEN N.
Staff was fantastic, super helpful.Daniel U. | First Impressions
El cliente no dejó un comentario.ROBERTO P.
El cliente no dejó un comentario.Cesar R. | Overall Experience
El cliente no dejó un comentario.Patricia W. | First Impressions
El cliente no dejó un comentario.TYRIKJALIL B. | Overall Experience
El cliente no dejó un comentario.Timothy L.
El cliente no dejó un comentario.DAVID J.
The girl that assisted me was awesome I forgot her name but probably young 20s with dark or brown hair was so nice and patient with me , give her a raise she runs the store , the short ugly little guy with a stomach in the front register is rude as hell not to me but the way he treats the people he helps thank God I didn't get himANDRES L.
Staff was great went above and beyond to help with all my needs thank you guys. Storages were clean I had a very good experienceDELILAH Y. | Overall Experience
Nothing. Service was greatROBERT C.
Friendly staff & quick serviceRaymundo A.
El cliente no dejó un comentario.ANDY G.
Actually no commentJOHN F.
El cliente no dejó un comentario.Samuel E.
So far we have had a very good experience.Reynaldo L. | First Impressions
It’s good to know you can feel safe regardless of the time you go .Emily S. | Overall Experience
The rental process was very smooth and quick, and the rental vehicle performed very well for my requirement. Keep up the excellent service U-Haul team.John B.
Absolutely great experience staff did everything they could to help my situationDELILAH Y. | First Impressions
The staff was very friendlyROBERT C.
Excelente customers servicesERNESTO V.
First time customer. Good service and no issues!Isaac L.
Great staff and always very helpful.Luis C.
El cliente no dejó un comentario.PAUL P.
El cliente no dejó un comentario.Patricia R.
Great serviceGloria T. | Overall Experience
El cliente no dejó un comentario.ELIZABETH E.
El cliente no dejó un comentario.TYRIKJALIL B. | First Impressions
El cliente no dejó un comentario.LINO S.
Awesome customer service. Personnel are courteous, knowledgeable and dependable.JERRY B.
El cliente no dejó un comentario.Jeremy P. | Overall Experience
El cliente no dejó un comentario.ANDREW C.
Make the location which I chose for pick up, the location where I actually pick up and not across town and then charge me the difference..CHRISTOPHER Z.
El cliente no dejó un comentario.Byron L. | Overall Experience
Make the review easier to understandJulie B.
El cliente no dejó un comentario.LISA C.
This location accused me of stealing a fly when the truck did not come with one and made sure to tell me it was my fault that I didn't say anything. Check your trucks. Don't blame customers!DANIEL D.
El cliente no dejó un comentario.Tyler F.
El cliente no dejó un comentario.Jesus O.
El cliente no dejó un comentario.Geoffrey G. | Overall Experience
El cliente no dejó un comentario.Latonya J.
Fast and polite service. No improvement needed. Good job!LOUIS H.
Im very disappointed with your reservation policy. I reserved a truck & thought all was good only to find out the day before pickup that my order was not verify & cleared so there was no truck at the time i reserved. I had to change pick up time from 12 noon to 5pm. This left less time of the day & my friends could not help at the later time. In turn I had no choice but to add an extra day & pay someone for some time.I was told there would be no compensation for my loss & sorry that the preservationist did not confirm a truck. I am not happy...For my next move in a year when my house is finished being built , I will call a moving company. This was a disastrous weekend.KAREN S.
El cliente no dejó un comentario.Anthony P. | First Impressions
El cliente no dejó un comentario.EVAN C.
El cliente no dejó un comentario.Roberto M.
El cliente no dejó un comentario.CHARLES S. | Overall Experience
Great service and friendly employees.MICHAEL E.
El cliente no dejó un comentario.SARA C.
Thank you for taking care of us on such short notice and with great concerns for getting our move on the road.GUILLERMO M.
El cliente no dejó un comentario.DONNA C.
The customer service representative was really not very nice at all. He didn't seem to care that what he showed me on the receipt was less than what I was charged to my bank account. He supposedly charged the $111 and it came out to $128BETTY L.
El cliente no dejó un comentario.Jessica W.
El cliente no dejó un comentario.GILBERT L.
All was great !!ROBERT BLAINE K.
El cliente no dejó un comentario.norderto L.
El cliente no dejó un comentario.CRYSTAL M.
El cliente no dejó un comentario.MARIA W.
El cliente no dejó un comentario.Sandra C.
El cliente no dejó un comentario.Douglas P. | Overall Experience
Did not reach out when their was an issue resulting in a late fee. Very unsatisfactory service!andrew v. | First Impressions
SatisfiedGloria T. | First Impressions
I asked for a dolly to help with my move, since I am a disabled veteran. I was told that specific location had no dollies available. So I went to Lowe's to purchase one. When I arrive at my apartment and open the back door, to my surprise, there WAS a dolly, one I certainly could have used instead of purchasing one. I was so upset when I returned the truck. I wanted to know why I was lied to, only to receive the answer â€œI didn't know there was a dolly in the truckâ€. Unbelievable, and unacceptable!!!! I would like to speak to someone higher upJOSE G.
The technician that assisted me was awesomeAlex Ed A.
DescuentoDANIEL ARMANDO T.
El cliente no dejó un comentario.LAURIE M.
El cliente no dejó un comentario.Myrna D.
What an amazing people and facility.cesar e. | Overall Experience
Good customer ser Thank youJESUS S.
Great service from beginning to endROHAN W.
El cliente no dejó un comentario.FRANCISCO T.
The truck was not cleaned properly. It was animal hair in the truck. I mentioned it to the Clerk and was told the vacuum wad not working. I had to have the truck cleaned. When inquired about it again to inform them about my experience, I was told if I didn't have pictures it was nothing they can do or me.DARRELL R.
El cliente no dejó un comentario.GREGORY S.
El cliente no dejó un comentario.MaryHelen S. | First Impressions
El cliente no dejó un comentario.GERARD D M.
El cliente no dejó un comentario.rosemary a. | Overall Experience
Great serbice, walked in and out with a two day rental.EDDIE G.
I want to know why I was charge so much. Because the gentleman told me my total was $65.00. And when I turned in the truck. He said that he was going to charge me $131. And he didn't say why. So I'm asking why?JULIETA OCADIZ S.
El cliente no dejó un comentario.Christopher R.
El cliente no dejó un comentario.MARCUS P.
El cliente no dejó un comentario.GEOFREDO C. | First Impressions
Great staff and serviceGEOFREDO C.
El cliente no dejó un comentario.JORGE R.
I needed to rent a truck for a few hours to move some stuff from my garage to a storage unit. I went online and reserved a van at from the Uhaul place on 8450 Montana Ave, El Paso TX. While doing so I added my credit card information, uploaded a copy of my drivers licences, and everything else they needed. I get to the store the clerk asked to see my ID I give it to her as requested, then she said she needs to see a bill or something else with my address on it to prove I live there. Who the hell walks around with an electric bill in their back pocket. I go to my car and grab my insurance card. I hand it to her and she looks at it then takes a picture of it. At this point you have my credit card information, a copy of my drivers license, you just seen my Military ID, and I just gave you a copy of my insurance card. Then she tells me I need an alternate number to reach you at incase you dont answer. Now I'm getting pissed. I give her my neighbors number she proceeds to call him in front of me to ask if he knows me and that I'm renting a Uhaul and used his name. I've given up less information buying a car more less renting one for a few hours. I will never go back to this place ever again.Eric T.
El cliente no dejó un comentario.Carol E. | Overall Experience
Great customer service. I pulled in with the trailer I rented and the uhaul staff took care of the rest. I didn't have to get out to assist with dropping the trailer from my vehicle.andres S.
The representative that assisted me with my return was very helpful and has great customer service skills.MICHELLE C.
El cliente no dejó un comentario.Pamela E.
El cliente no dejó un comentario.MIGUEL E.
El cliente no dejó un comentario.RAYMOND EARL H.
El cliente no dejó un comentario.Sabrina F. | Online Move In
Friendly and quick returnJoaquin G.
El cliente no dejó un comentario.MEAALII S.
I would've given it 5 stars if my reservation had not been changed last minuteErnesto A.
Great service on both ends - really nice people. Perfect experience.ERNEST W.
El cliente no dejó un comentario.Lizeth D.
El cliente no dejó un comentario.LIZETH D.
At least Tie down the equipment so that they don't get thrown all over the truck when movingPETER K.
Drivers door didn't close properly. Very rude customer service callTHERESA N.
El cliente no dejó un comentario.SYLVIA T.
El cliente no dejó un comentario.James F.
El cliente no dejó un comentario.Brian M.
El cliente no dejó un comentario.ANGEL C.
Customer service is absolutely horribleJOSEPH B.
All goodMICHAEL R.
Good experience. They helped me unload and check out.MAURICIO M.
Leo the manager at location provides excellent customer service. I highly recommend this location to anyone needing to rent a truck or storage. A++LEONARDO U.
El cliente no dejó un comentario.Johnathon M. | Overall Experience
El cliente no dejó un comentario.Brittany R. | First Impressions
El cliente no dejó un comentario.MARIAH C.
El cliente no dejó un comentario.Kevin H. | Online Move In
The headlight on the driver side is to dim but everything is was excellent the person that helped us was amazing thank you.DAVID M.
El cliente no dejó un comentario.Juan M G.
I received excellent service from Brielle and other staff members which made the rental a very pleasant experience . I will come back here for my rentals needs DonDONALD JOSEPH M.
El cliente no dejó un comentario.Alejandro h. | Overall Experience
El cliente no dejó un comentario.Katelyn S.
El cliente no dejó un comentario.RAFAEL R.
El cliente no dejó un comentario.PATRICK S.
El cliente no dejó un comentario.Alejandra G.
Great customer service.Luis Q.
Great customer service. Reliable equipment. I was a walk-in twice and made a reservation once. All 3 times they had what I needed.LISA MAGAW C.
El cliente no dejó un comentario.Rachael W. | Overall Experience
This experience was a lot better than the previous. The lady behind the counter was very friendly and professional. Great customer service, attention to detail, and was in a great mood (even at the end of the day). This experience made me feel welcomed. The whole experience this time was excellent. The only thing that could possibly make it better is to get it for free or discounted. Other than that, it was perfect and I don't see how it could be improved. Keep up the great work, thank you.LOURDES H.
El cliente no dejó un comentario.CARLA W. | Overall Experience
El cliente no dejó un comentario.Maria F. | First Impressions
Mr. Rubalcaba was extremely helpful and assured me of the facility. I felt assured of the safety and cleanliness of the facility. I felt confident in placing my household items in this facility. Gracias.Maria H. | First Impressions
Best storage facility i have ever used. Very secure and clean. Staff was always courteous and helpful.DOLORES LUGO M. | Overall Experience
Very cleanWinston C. | Overall Experience
El cliente no dejó un comentario.Patricia G. | Overall Experience
El cliente no dejó un comentario.MARIA S. | Overall Experience
My move in was great the only glitch was me, the first day I went to the wrong locker and set off the alarm. The employee was very nice and friendly after I showed him my ID(that is what makes storing there great). The second day I set off the alarm again this time not entering my access code. So all in all I caused the most problems in moving in.David S. | Online Move In
I enjoy going to this location the staff is always friendly and very helpful. I know when I go to this location that customer service is going to excellent.Diane P. | First Impressions
Awesome facility and customer service! Keep up the great work!ARTRAVIA A. | Overall Experience
Not kept cool enough. Otherwise excellent.DEBORAH ANN W. | Overall Experience
At this point they owe us some money for rent we paid and we moved out early. How do we go about getting that back?Sunflower B. | Overall Experience
El cliente no dejó un comentario.Afredo M. | Overall Experience
Great customer service. Very clean and well organized.Debra S. | Overall Experience
Used you for yrs and no problem with anything .juan r. | Overall Experience
Thank you for your kind service. Ms Gonzalezchristina g. | First Impressions
The young lady was super helpful and politeAlexander c. | First Impressions
Staff was very helpful, courteous & professional.Miguel C. | First Impressions
A big shout out to Mr. Leonard for an exceptional job. He is always willing to go the extra mile for the customer. Overall experience was out of this world. Keep up the great work to all employees at this location. Thank you again. Billy S.Billy S. | Overall Experience
too priceyRicky B. | Overall Experience
Thank you for helping during this time. Customer service is excellent. I'm so thankfulCAROL W. | First Impressions
If been with you all for 15 years thank you so muchShirley c. | Overall Experience
Service is awful. Processing payment is archaic and cumbersome.Red cap R. | Overall Experience
El cliente no dejó un comentario.Jodi M. | First Impressions
Great...TOM T. | Overall Experience
From Vegas to El Paso, U-Haul Staff were very friendly and I give high praise to the Mgr. who was really helpful with his accomodations on the dolly he had to loan me n Vegas. GREAT job.Jose M. | Overall Experience
Great facility. Thank you for the service.Antonio P. | Overall Experience
Awesome staff, very helpful.Bernabe V. | Overall Experience
The elevador was out of order for more than a month. Tha was very inconvenient. Other than that everything was great. Store manager is great thank you.Martha G. | Overall Experience
I would like to say that GM B. Slack at the N. Las Vegas storage went over and beyond the call of duty because my original quote of the Dolly was not available when I showed up to pick up my rental.Jose M. | First Impressions
The facility and staff was great. Only had an issue when the elevator was down for maintenance and I couldn't move certain things in or out the facility. But the overall service was great!Morgan E. | Overall Experience
The latch on my unit needs repair or replacement. It was extremely difficult to secure.Rheghetta W. | Overall Experience
Elevator out of service took me 8 trips using stairs to get my stuff out of storage-- lesson learned never get a storage unit on second floor!Leticia A. | Overall Experience
This is a busy facility. Counter staff was professional and helpful at the time I made the reservation as well as in person. Facility was clean and carts to assist moving my belongings were availableRheghetta W. | First Impressions
Staff worked well and communicated with me well. Friendly and willing to help. Site is well maintained and makes you fell welcome and secure.joseph w. | Overall Experience
Best experience with a U-Haul facility ever. Will definitely use them again when needed.Robert C. | Overall Experience
I had problems accessing twice. Besides that everything was great. Fix the after hours door.carlos t. | Overall Experience
Staff helpful.Gayle P. | Overall Experience
I've went through a long process on when to return my trailer by, and was told Friday was my day. Low and behold Friday @9am was my day, that bit was left out and not highlighted until I had the billMATTHEW S. | Overall Experience
For a variety of work & personal reasons, i have had to use storage facilities throughout the U.S. & since 2004, here in El Paso. Hands-up, this Montana Ave. facility has been the best all around!aurora c. | Overall Experience
The service was great and very helpfulDanny G. | First Impressions
Leo and his team are amazing. Made me feel better about U-Haul. The site in Georgia treated me very bad but this El Paso based team are top notch.Chad M. | First Impressions
Different year and different situation, same great customer service and a great experience. A HUGE thank you to UHaul and all af the staff.gerald k. | First Impressions
-Everything was perfect! If and when I need a storage facility, I will come back to yours! ¡Gracias!JOSE T. | Overall Experience
One of the best U-Haul facilities Ive seen. Staff was also very friendly and very helpful.Carlos C. | Overall Experience
Secured a storage unit last minute, was not disappointed at all! Great place, clean units, carts and moving equipment made available, and 24 hour security. Can't beat it!Leonel L. | Overall Experience
CccMaria Luisa B. | Overall Experience
This facility is very well maintained.Oscar M. | Overall Experience
Friendly staff, clean and well maintained facility.lucia t. | Overall Experience
Lighting was not very good, but overall I was very happy with the service.Beatrice K. | Overall Experience
Awesome service!!!! Always responding to my questions. Nice nice people !!!luz r. | Overall Experience
It was clean and there were no bugs but it was tooooo expensive.John M. | Overall Experience
Excellent facilitybecky t. | Overall Experience
I asked management to cut the lock for me as I am out of town. The only thing in the unit was the rat traps they had initially. The manager said she would. She did not and charged me for a year of useMaria C. | Overall Experience
Good customer service and fastjerardo p. | First Impressions
Employees are very helpful and informed the facility was always cleanTeresa A. | Overall Experience
Great placeElva B. | Overall Experience
Excellent experience. Staff was knowledgeable, friendly and the service was fantastic!April G. | Overall Experience
The process for the return of all 3 UHaul trucks we rented was smooth sailing. Service was quick & efficient. Thanks to all personnel.david h. | Reservación
Very nice man at the counter ,very helpfulruben m. | Reservación
Amazing. Will definitely use again and recommend to others!!Norma S. | Overall Experience
Excellent facility and staff, Leonard/Leo Super, Super !!,JERRY B. | Overall Experience
Payment schedules and UHAULS lack of willingness to adjust due dates of rent to the end of the month so they can collect rent for time not even used is riduculous and criminal. Would not recommendJordan S. | Overall Experience
Very well maintained facility. Employees are courteous and professional.Bruce F. | Overall Experience
After my experience with the U-Haul in Lynchburg, VA, I realized how blessed I have been to have had this service in El Paso, TX, as customer service was consistently stellar. Gracias.semperfidelis n. | Overall Experience
Excellent service.joel r. | Overall Experience
I will use you again.Mid South M. | Overall Experience
Staff was always helpfulnandcavailable!!DAVID S. | Overall Experience
Service was fine. They just kept raising the price and I was not notified until I call in to pay.JOY D. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!