Comentarios del cliente para U-Haul Moving & Storage at El Paso Airport

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at El Paso Airport

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

COREY H. en

Grado:

El cliente no dejó un comentario.

Deyanira G. en

Grado:

We were asked if we were military but they didn't say why, I was assuming it was for a discount but never got one, she asked for my military Id but never said why, overall an average experience, but the customer service rep on the phone for reservations was rude, lack of good communication skills and lack of explaining the process and charges. You cant assume everyone has used this type of rental service.

Oumbashi P. en

Grado:

Renter did not say I could avoid the second day charge if I had turned the equipment in with self checkin the night prior

Emanuel R. en

Grado:

El cliente no dejó un comentario.

Daniel H. en

Grado:

El cliente no dejó un comentario.

Khaled E. en

Grado:

I hate uhaul When ever i use them i always regret it

enrique M. en

Grado:

The front desk and the employee wearing orange beene hat outside to hook up trailer are awesome, professional's . Thank you!

Leslie S. en

Grado:

El cliente no dejó un comentario.

connie H. en

Grado:

Customer service was EXCELLENT!! Awesome workers. Very kind, patient, and knowledgeable. Thank you.

Rheghetta W. en

Grado:

This is a busy facility. Counter staff was professional and helpful at the time I made the reservation as well as in person. Facility was clean and carts to assist moving my belongings were available

jacqueline T. en

Grado:

El cliente no dejó un comentario.

archie M. en

Grado:

El cliente no dejó un comentario.

Valentin R. en

Grado:

REINERATE SCHEDULES AND PROCESSES

Stephanie V. en

Grado:

Great customer service, manager is very welcoming and helpful! Thank You!??

James S. en

Grado:

El cliente no dejó un comentario.

Amanda L. en

Grado:

The only issue I came across during my experience was a miscommunication on time reservations and returns, which resulted in a double charge... the issue was addressed and fixed, hassle free! I was worried it would be a long tedious process, but instead, Uhaul was extremely compassionate and understanding, resolving the issue immediately and even without my being present! I will most definitely be returning and recommending this location to others!!!

Gonzalo G. en

Grado:

Excelent

Veronica R. en

Grado:

Helpful and curtis staff...guy helped me fast and disconcerted me fast...didn't have to get off my vehicle...

Melinda R. en

Grado:

We had problems with our vehicle hook-up and the folks at U-Hall went above and beyond to help us! THANK YOU!

Jeffrey S. en

Grado:

El cliente no dejó un comentario.

Mark T. en

Grado:

Keep the tanks full of fuel. This last truck had under 1/4 tank. If tank is full it is easier for the customer to put the correct amount of fuel back into the truck. and if customer is pressed for time it is not helpful to have to go put fuel in the truck before you even start.

Nadab V. en

Grado:

Lots of extra fees behind the original rent fee and app not friendly

RAUL M. en

Grado:

El cliente no dejó un comentario.

Cesar R. en

Grado:

El cliente no dejó un comentario.

Gerald K. en

Grado:

rental was easy with precheck

joseph w. en

Grado:

Staff worked well and communicated with me well. Friendly and willing to help. Site is well maintained and makes you fell welcome and secure.

James L. en

Grado:

I never received the blankets that I was supposed to get, and paid for. Will be requesting a refund for that part of my rental

Robert C. en

Grado:

Best experience with a U-Haul facility ever. Will definitely use them again when needed.

Vantin Romero H. en

Grado:

El cliente no dejó un comentario.

Robert G. en

Grado:

El cliente no dejó un comentario.

Raul J. en

Grado:

El cliente no dejó un comentario.

fermin C. en

Grado:

El cliente no dejó un comentario.

Dustin R. en

Grado:

The counter people that assisted me, as well as the gentleman that attached the tow dolly i was renting were all very professional and courtesy. Will definitely return due to their excellent customer service.

Debbie F. en

Grado:

El cliente no dejó un comentario.

carlos t. en

Grado:

I had problems accessing twice. Besides that everything was great. Fix the after hours door.

Salvador F. en

Grado:

It was a great overall experience. I had never been to that store, and the employees were very helpful.

Diana R. en

Grado:

El cliente no dejó un comentario.

Bianca B. en

Grado:

El cliente no dejó un comentario.

susie C. en

Grado:

El cliente no dejó un comentario.

esmeraldo R. en

Grado:

Being a disabled veteran, i forgot to take a pic of the gas tank. I know for a fact it was on quarter tank because on my way to the east side it immediately told me i had 50 miles left before going on empty. now i am being charged at 3/4 tank. It is so unfair that someone failed to do their job and i have to pay for it. I will not pay for something i did not do , so I will never do business with you again.

Benjamin S. en

Grado:

El cliente no dejó un comentario.

Gayle P. en

Grado:

Staff helpful.

MATTHEW S. en

Grado:

I’ve went through a long process on when to return my trailer by, and was told Friday was my day. Low and behold Friday @9am was my day, that bit was left out and not highlighted until I had the bill

aurora c. en

Grado:

For a variety of work & personal reasons, i have had to use storage facilities throughout the U.S. & since 2004, here in El Paso. Hands-up, this Montana Ave. facility has been the best all around!

Danny G. en

Grado:

The service was great and very helpful

Chad M. en

Grado:

Leo and his team are amazing. Made me feel better about U-Haul. The site in Georgia treated me very bad but this El Paso based team are top notch.

gerald k. en

Grado:

Different year and different situation, same great customer service and a great experience. A HUGE thank you to UHaul and all af the staff.

JOSE T. en

Grado:

-Everything was perfect! If and when I need a storage facility, I will come back to yours! Thank You!

Carlos C. en

Grado:

One of the best U-Haul facilities Ive seen. Staff was also very friendly and very helpful.

Leonel L. en

Grado:

Secured a storage unit last minute, was not disappointed at all! Great place, clean units, carts and moving equipment made available, and 24 hour security. Can’t beat it!

Maria Luisa B. en

Grado:

Ccc

Oscar M. en

Grado:

This facility is very well maintained.

lucia t. en

Grado:

Friendly staff, clean and well maintained facility.

Beatrice K. en

Grado:

Lighting was not very good, but overall I was very happy with the service.

luz r. en

Grado:

Awesome service!!!! Always responding to my questions. Nice nice people !!!

John M. en

Grado:

It was clean and there were no bugs but it was tooooo expensive.

becky t. en

Grado:

Excellent facility

Maria C. en

Grado:

I asked management to cut the lock for me as I am out of town. The only thing in the unit was the rat traps they had initially. The manager said she would. She did not and charged me for a year of use

jerardo p. en

Grado:

Good customer service and fast

Teresa A. en

Grado:

Employees are very helpful and informed the facility was always clean

Elva B. en

Grado:

Great place

April G. en

Grado:

Excellent experience. Staff was knowledgeable, friendly and the service was fantastic!

david h. en

Grado:

The process for the return of all 3 UHaul trucks we rented was smooth sailing. Service was quick & efficient. Thanks to all personnel.

ruben m. en

Grado:

Very nice man at the counter ,very helpful

Norma S. en

Grado:

Amazing. Will definitely use again and recommend to others!!

JERRY B. en

Grado:

Excellent facility and staff, Leonard/Leo Super, Super !!,

Jordan S. en

Grado:

Payment schedules and UHAULS lack of willingness to adjust due dates of rent to the end of the month so they can collect rent for time not even used is riduculous and criminal. Would not recommend

Bruce F. en

Grado:

Very well maintained facility. Employees are courteous and professional.

semperfidelis n. en

Grado:

After my experience with the U-Haul in Lynchburg, VA, I realized how blessed I have been to have had this service in El Paso, TX, as customer service was consistently stellar. Thank you.

joel r. en

Grado:

Excellent service.

Mid South M. en

Grado:

I will use you again.

DAVID S. en

Grado:

Staff was always helpfulnandcavailable!!

JOY D. en

Grado:

Service was fine. They just kept raising the price and I was not notified until I call in to pay.