There were often times when I came in to pay my bill and would be the only customer in the office I was ignored. Customer service was poor!Allen W. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at El Camino Ave
Sacramento, CA 95815
(El Camino Av: R @Princeton St R @Glenrose Av 2 1/2 Blocks on Right)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - dom.: 24 horas
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Molly H. | First Impressions
The office staff was always rude and put off. Every time I had to interact with front staff they were on their cell phones, talking amongst each other or would have attitude. Everything else was fine, clean facility, secure, pricing was good. Just didn't like dealing with staff.Angela C. | Overall Experience
El cliente no dejó un comentario.andrea p. | Overall Experience
El cliente no dejó un comentario.Gregory J. | First Impressions
The storage was very clean and simple for use. Thank you very much.Oleg R. | Overall Experience
When we fully cleaned out there were no bugs, roaches or mouse droppings in our stuff. Facility was always clean and that is very appreciated!LaShonda S. | Overall Experience
El cliente no dejó un comentario.Randee H. | Overall Experience
El cliente no dejó un comentario.Debra A. | Overall Experience
El cliente no dejó un comentario.Jamil M. | First Impressions
I absolutely love you Management team of Owners They are Wonderful I almost didn't wsnt move out my unit. Thank You Mr Heartman and familyjames y. | Overall Experience
El cliente no dejó un comentario.Barbara B. | First Impressions
I enjoy and appreciate having the storage close to us.Elizabeth J. | First Impressions
El cliente no dejó un comentario.TAMARA B. | First Impressions
Did not appreciate annual fee increase especially as a loyal customer for five and a half (5 + 1/2) consecutive years with on-time, never missed payments!ALISA J. | Overall Experience
El cliente no dejó un comentario.MARC K. | First Impressions
That neighborhood is awful, should make them clean it up. I would never let my spouse or kids go there.Bobby H. | First Impressions
El cliente no dejó un comentario.RHONDA H. | First Impressions
Friendly helpful goes beyond to helpMiracle V. | First Impressions
I moved out of my unit and let the staff know. Howver, I was still getting Lein notices. I called your the office and explained everything. They said that they would call back, but I only received another lein letter. Now, I have this outrageous bill that is all a mistake by the staff and management at this location.Melissa H. | Overall Experience
AwesomeADDIE L H. | First Impressions
Thank you for being so accommodatingjames y. | First Impressions
The evening of the day I rented my shed I was greeted by a man in a tank top shorts and no shoes, he yelled what in the f*** are you doing to me and my kids who were trying to access the gate. Online this facility says I would have access to my unit 24 hours a day the very rude man who I assume is the property manager told me he decided to close it at 9:00 so I was unable to move in the day that I had to be out of my apartmentDeviaun D. | Online Move In
El cliente no dejó un comentario.Jeanne M. | Overall Experience
The people that run that uhual and storage are awesome!!!Amy C. | Overall Experience
El cliente no dejó un comentario.Fredrick D. | First Impressions
El cliente no dejó un comentario.Edward A. | First Impressions
El cliente no dejó un comentario.Gabriella B. | Overall Experience
David Hartman is great and so his staff. Always took the time to helpKenneth T. | Overall Experience
Staff are always friendly & helpful & nice. Gracias.Tristesse G. | Overall Experience
El cliente no dejó un comentario.ALLEN O. | Overall Experience
El cliente no dejó un comentario.Conni N. | First Impressions
This was great. Will use this again if I need storage. Thanks you guys!Alicia J. | Overall Experience
El cliente no dejó un comentario.Sarah T. | Overall Experience
My storage experience was superior! Staff, and especially site manager, David Hartman, were friendly, professional, and extremely helpful, going far beyond my expectations based on experiences at other facilities. I recommend them wholeheartedly and without reservations. Ernest Garcia, Carmichael, CAERNEST G. | Overall Experience
I love david hartman and family they are great folks and always love the fact that they know me by voice and appearance.....they all deserve a raiseBeatriz C. | First Impressions
I accidentally got the wrong size storage and the employee at the storage got on her phone and fixed it for me. Saving me from going to the service center. I do apologize I did not get her name. But it was last night around 5:40. Thank you so much!Linda G. | First Impressions
The staff and manager were patient and helpful and made for a painless experience.Andrew T. | Overall Experience
El cliente no dejó un comentario.Aaron S. | Overall Experience
El cliente no dejó un comentario.William S.
El cliente no dejó un comentario.Charles K. | First Impressions
Really hard to get in contact with local office, call goes to central answering center or so it seems. Also we gave plenty of notice through email after responding to an email, and never got a response.Richard M. | Overall Experience
David was very kind. The facility was clean. Hopefully I will not have to store again but if I do I would use them again.Jan B. | Overall Experience
I WAS WITH THIS PARTICULAR SITE FOR A VERY LONG TIME AND NEVER HAD A PROBLEM. THE STAFF WERE ALWAYS VERY FRIENDLY AND TOOK CARE OF BUSINESS.RAMON B. | Overall Experience
Your prices were NOT competitive. Way higher than others.Lisa P. | Overall Experience
El cliente no dejó un comentario.mark c. | First Impressions
Well i was told that i had to leave at 9 pm when normal business hours are from 5am to 10pm but this is after i had just paid extra to have 24 hr access so that i could gain access to my tools for work when i need them. He then told me to leave in the middle of me off loading my stuff.. On top of that he said that my key wouldn't work anymore and would refund the extra i paid for 24 hr access. But instead charged me again for the 24 hr access that i have previously paidJustin M. | First Impressions
They were very kind but the place ware I got the truck from has the worst customer service I have ever ever ever received I will no longer be using there u haul survives. But the storage 100% alsomeKayla C. | First Impressions
El cliente no dejó un comentario.Pamela T. | First Impressions
Second time I rented from this location - the first time, it was just because they had the equipment I wanted. Second time because pick up and drop off was so painless here! Clean, well run, and efficient operationPatrick P.
El cliente no dejó un comentario.William M.
David, the owner/manager at this location was great! He was very friendly, knowledgeable and made our moving day off to a pleasant start.Lisa R.
El cliente no dejó un comentario.Pi H.
El cliente no dejó un comentario.Robert H.
Best storage place in TOWN!!!!Cody S. | First Impressions
Easiest U-Haul rental I've ever had.Patrick P.
I had the opportunity to pick up the truck early & when I called, David told me he would have everything ready for me. He gave me precise instructions for driving as well as showing me the before pictures of the vehicle & odometer. I rented a 15' truck last weekend in Rancho Cordova & none of these procedures were followed. I highly recommend U-Haul on Glenrose in Sacramento.Marcia P.
El cliente no dejó un comentario.Christina H.
Nothing very clean Excellent Customer ServiceJosa C.
The agent that handled our U-Haul rental was wonderful! He was courteous, knowledgeable and 100% professional. I will recommend this site to anyone that is moving. Thank you so much.Margaret M.
Staff were congenial and very helpful. Great experience!Patricia C.
If I could say one thing, it is that they told me after charging my card that they did not have the dolly I had for my rental. Good thing is that I didn't even need a dolly anyway so it didn't matter.John J.
I have used this location several times. The staff is extremely knowledgeable and professional.Marian H.
El cliente no dejó un comentario.Kenny L.
El cliente no dejó un comentario.Trystan C.
El cliente no dejó un comentario.Kathryn P.
El cliente no dejó un comentario.Robert H.
The rep who helped me was GREAT! He was very through. This was a great experience.Cheri R.
Thank you for the wonderful customer service ?????Israel F.
Great customer service, very friendly staff..Paul W.
No improvement needed. This place is top notch. From the customer service to the equipment. Clean friendly and fast. Thankyou for the great experience...Robert P.
Look under the truck's befor renting them. I had a gas hose that was disconnected from the tank. And when I put gas in it spilled out on the ground. I had to connect the hose. HOPE THAY FIXED IT. Other than people trying to steal gas, they are ossome and very nice people who are not going to try and squeeze out every penny in your pocket!!!!!!James H.
El cliente no dejó un comentario.Brandon V.
great service....jennifer was very efficient, not like the staff at the el camino locationTamara M.
The manager was very helpful.Cynthia S.
Manager/owner and district manager did a great job. Was in and out in no time!Jill F.
This location is always great to work with !Kathryn P.
El cliente no dejó un comentario.Andrew F.
Keep doing what they do best, Great Customer ServiceJuanita E.
David was very helpful. Great employee!Joshua S.
El cliente no dejó un comentario.Veronica R.
El cliente no dejó un comentario.Joshua N.
The service was great and the storage locker was the cleanest I've seen yet. The Manager, David Hartman, was extremely helpful, stayed late, allowed us to leave the vehicle at his location, and even offered to help us unload. Top marks for him and his assistants!ERNEST G.
Entire staff was kind, helpful and professional. Thank you David & staff.Tahara C.
Upon same day check in, I had an issue of additional charges being duplicated on my card, and had my account overdrawn for 13 days because of a transaction still pending after payment to you had been received. Not acceptable.Vera H.
The owner, I believe his name was David, was amazing! He was very friendly and easy to work with. I really appreciated his time and effort in making the entire transaction very simple. Thanks a lotHares R.
Fast and efficient service. These guys have it streamlined. Very good experience.Mark H.
Great service! Affordable and convenient to use. Gracias.Gela A.
Excellent customer service every step of the way. Nicest clerk Uhaul Associate ever. Will come againDavid H.
Clarify the difference in this location more. A shuttle service would be nice especially in the evenings.Vanita S.
Rental experience was top of the line. Site manager was friendly and made my visit a positive one. Will continue to use this location for my rental needs.Kenneth L.
Scheduling online was very simple and the employee at pick-up office was very polite and helpful. Very nice to have such well mannered staff and ready to help any other way if needed.Guillermina P. | First Impressions
Uhhh... Block those Borgs from Traffic from trying to re-route me to another location. I hate it when another sales associate tries to horn-in with my client. Hands off!William M.
Great ???? Customer service friendly, have the van already to go ,would definitely go back.Andrew N.
I can't think of anything to add, except maybe an espresso bar. Kidding aside, this facility and David Hartman, General Manager, always deliver an excellent experience I return to when moving.William M.
Friendly, efficient, and helpful. A pleasant experience in total. I would reccomend them to anyone.Diane B. | First Impressions
An espresso bar with gelato would be nice!William M.
Very friendly and efficient staffLisa T.
El cliente no dejó un comentario.daniel F.
Excellent customer service, as always. I'm looking forward to our next trip!Bill M.
El cliente no dejó un comentario.Dawtanya C.
Received 5 texts and 4 calls â€œto confirm my reservationâ€ during my three hour drive to pick up the moving truck. No parking when I got there. Was made to repeat all the same paperwork in the office that I'd done on line, including credit card and drivers license. staff had continual problems with the office equipment and was either not knowledgeable about a product they sold or intentionally provided false information to make a sale. The owner(?) insisted a mattress cover had carrying handles despite package information, so I bought it - it did not have handles. Service light (stability?) went off and on in the truck during use. I'll never use this location againMichael M.
Jennifer was amazing! Super helpful. I would totally use this location in the future and recommend to friends that are moving.Amanda S.
El cliente no dejó un comentario.Jennifer R.
El cliente no dejó un comentario.Tracy S.
Employee at this location was friendly, welcomed us as soon as we got there. Helped us out with ease.Laura W.
El cliente no dejó un comentario.victoria D.
Excellent service always from a great manager and staff, Dave Hartman!Bill M.
This location did a great job taking care of us! They made our experience an easy smooth ride. Would definitely highly reccomend other people to them for uhaul services!Tina M.
El cliente no dejó un comentario.Alvin P.
El cliente no dejó un comentario.VALERIE S.
Extremely friendly and helpful. Wish more U-Haul places were like this one.Alexandru M.
Definitely will be a returning customer. Very good customer service experience.Natalie S.
El cliente no dejó un comentario.Enrica B.
Deseree was especiially helpful and considerate helping us rent the best truck for our situation that perfectly served our purposes, when other locations did not have the size we needed during the middle of the 3 day holiday weekend. She and her coworkers were compassionate and excellant in solving our pressing need for our particular situaltion. Excellent customer service.Jean R.
El cliente no dejó un comentario.adan A.
David is always great to work with!Robert H.
Everyone was good.mary W.
Already doing a fantastic job. Checking in and out was easy.bernadette M.
With the use of GPS, maps and verbal instruction we finally found you. I guess this is a on going problem.Ann L.
David and the other employees there were wonderful. He answered all my questions and made sure that my 10 foot truck and the extra moving equipment that I ordered was there waiting for me at 7am and gave me full instructions on use of the truck. Great truck, great customer service, great trip to Reno. Thanks David!!!David H.
Very professional/ nothingMary C.
No need to improve on excellenceMargareth J.
El cliente no dejó un comentario.SARMAD A.
Everything was Perfect, Exclent Professional Service. I will Continue To Use This U- Haul Facility, Thank You !!!Juan T.
Making it more clear of the location address. The name is similar to the other location on El Camino. Thanks.donna P.
Lighter device was not working and it charged me extra to buy a charger for my phone. I was lost also and it cost me extra money that Uhaul charged me for that. I ask for the refund!Parva Z.
El cliente no dejó un comentario.Weston W.
El cliente no dejó un comentario.James D. C.
El cliente no dejó un comentario.Michael A.
Hard to find, due to similar UHaul Service Centre closeby.Thomas P.
El cliente no dejó un comentario.dawn G.
friendly staff prompt professional attitude top of the line equpmentLeanne D.
Great customer service!Thomas R.
Although not on the main road, the management is quick to serve the customer. I spent less time here than I have at any other location, and I use U-Haul quite a bit for my hauling needs.Jeffrey G.
Dont steal from them & use the phone number to ACTUALLY communicate with the people giving you business. I think this company is a lost cause. No humanity left, definately all of uhaul will go to hell.prudence P.
El cliente no dejó un comentario.Robert H.
This location is tops!! Thank you!uhaul S.
Excellent service and very friendly. Thank you!!!!!Ed C.
El cliente no dejó un comentario.Newalow W.
This U-Haul facility is one of the best in the area. It has staff that gives you the impression that you are their top priority and only customer to be serviced. What a great experience. Would recommend this place to anyone.Ken L.
El cliente no dejó un comentario.Thomas R.
Employees provided absolutely excellent customer service. The small van was brand new and in perfect condition. I would rate everything as excellent but took a star off because of the location and trying to find it and the difficulty of finding a gas station near.Thank you.Patricia T.
The owner was a great help.Kimberly C.
El cliente no dejó un comentario.Silvest M.
You have the wrong person, I (Daniel Cullman) never rented a Uhaul Vehicle from you!Diana S.
El cliente no dejó un comentario.Diana M.
The El Camino Ave location needs more training for its management team. I reserved a cargo van for March 31, 2018 at 9am. I got to the El Camino Uhaul location just to be told (after waiting in line for 15 mins) that the van wasn't available due to theft/damage. It's terrible someone broke into the establishment & destroyed property but, there should of been some type of communication from management to its customers! What a waste of my time! The Glenrose Ave location manager helped me out big time! I will recommend the Glenrose Ave location to everyone I know.Meka B.
all was good. fast, friendly, professional. transit vans are super nice to use.Kale B.