Comentarios de los clientes para U-Haul Moving & Storage at E Fremont St

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at E Fremont St

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Jeremy D.
Clasificación:

El cliente no dejó un comentario.

Stuart H.
Clasificación:

Check in person was very friendly we had a few good laughs I even tipped him.

Charles W.
Clasificación:

Just keep up the great service

JEANIE K.
Clasificación:

Very helpful, quick, efficient, and courteous. Highly recommended

Michelle D.
Clasificación:

The follow along guide to picking up the Uhaul was inaccurate. It says the truck number is located on the "bottom left" of the truck, but the number was at the top-right. The photo on the page to show where to find the number was broken and didn't show where to find the number. I looked at several trucks unable to find the number until an employee came over to help. I wouldn't have been able to complete the do-it-yourself check in without this employee. He told me each step to perform and was very friendly and helpful. But the do-it-yourself steps were vague and hard to follow.

Jeffrey M.
Clasificación:

El cliente no dejó un comentario.

Kevin L.
Clasificación:

Easy to work with on last minute rentals. Staff are customer service oriented and cordial.

Ronald P.
Clasificación:

We made reservations in advanced and was called the night before and was told they overbooked and no truck available at that location so we had to get it from a further away location which caused us to pay more for mileage

KURT S.
Clasificación:

El cliente no dejó un comentario.

Lisa A.
Clasificación:

Boxes in San Antonio weren't ready when the moving help team arrived and delayed the move by 6-8 hours. Furniture arrived damaged and even though I purchased insurance I did not receive reimbursement for my damaged items. Will not use the Uboxes again or recommend them to friends.

Shara D.
Clasificación:

Everyone working at the UHaul was professional and nice

AMANDA F.
Clasificación:

El cliente no dejó un comentario.

Leo M.
Clasificación:

El cliente no dejó un comentario.

David K.
Clasificación:

It was slightly overwhelming as I had never done this before, so there were questions I could have asked but didn't because I wasn't smart enough to ask.

Robert L.
Clasificación:

El cliente no dejó un comentario.

Alfonzo M.
Clasificación:

It's a a great experience and great customer service and convenient for me on a early day I needed the help . I will use your location and service again . Thank you to the agent that assisted me in my endeavors.

Hugh B.
Clasificación:

El cliente no dejó un comentario.

Philip C.
Clasificación:

just the opposite of florida office ... all your locations should be U-Haul ONLY

Linda M.
Clasificación:

Quick and easy!

HAILEY BREZINSKY C.
Clasificación:

El cliente no dejó un comentario.

Duane B.
Clasificación:

El cliente no dejó un comentario.

Connie B.
Clasificación:

El cliente no dejó un comentario.

William C.
Clasificación:

El cliente no dejó un comentario.

Alan B.
Clasificación:

El cliente no dejó un comentario.

JESSICA L.
Clasificación:

Advise customers where the lock box is located for after hours drop off . I wasn't told and I could not find it. I wasn't told either.

Kamileah K.
Clasificación:

El cliente no dejó un comentario.

Elan E.
Clasificación:

The gentleman who helped us check out the trailer was an excellent employee. He communicated well he knew his stuff he was incredibly helpful & professional!

BRUCE H.
Clasificación:

I was very impressed by Alejandro great personality, knows his job and very quick, efficient ,

Rachel S.
Clasificación:

I had a one way reservation that I could nit afford so I had to cancel that reservation and get an intown truck to put my belongings in storage. I went to the University Center location .04 miles from my home and was told that I had to go to a Corporate location because they were concerned I was going to take the intown rental for a one way trip. That was very insulting. You are now accusing me of being a thief when in fact I do not have a record, I have been using Uhaul for years and I worked for the company 12 years ago. By making me go to the other location u added over 10 miles to my trip and wouldnt credit any of the miles. Customer service is getting worse and worse at uhaul. This may have been my last straw. I spend anywhere between $1000 and $2000 a year with Uhaul, u would think they would like to keep frequent movers happy.

Candy K.
Clasificación:

Customer service was very good.

Rodney C.
Clasificación:

Great service

Anthony V.
Clasificación:

Joshua Kerner accepted my truck drop off. He was kind and professional. He made me feel at ease on moving forward.

Troy R.
Clasificación:

El cliente no dejó un comentario.

Montrell K.
Clasificación:

El cliente no dejó un comentario.

Robert P.
Clasificación:

El cliente no dejó un comentario.

Fran W.
Clasificación:

El cliente no dejó un comentario.

daniel R.
Clasificación:

El cliente no dejó un comentario.

JOHN T.
Clasificación:

El cliente no dejó un comentario.

Jeffrey D.
Clasificación:

El cliente no dejó un comentario.

Anthony P.
Clasificación:

Always slow service.

Henry F.
Clasificación:

Everyone was nice and helpful

Xiaobai L.
Clasificación:

The bro which helps me hook up the trailers is the best!

CRAIG H.
Clasificación:

Fantastic service getting in and getting out!!! The staff was excellent!!!!!!

Sylvia V.
Clasificación:

El cliente no dejó un comentario.

Markus M.
Clasificación:

El cliente no dejó un comentario.

Mirella G.
Clasificación:

El cliente no dejó un comentario.

Yessy A.
Clasificación:

Great customer service

Ronald W.
Clasificación:

El cliente no dejó un comentario.

Jean Michel B.
Clasificación:

The rented truck had less than1/8 of a tank of gas. I do not believe this is acceptable. I had to purchase $60 worth of hitch and ball because the one on the truck was welded. I had my own but couldn't fit it because of the welded ball.

Stephen C.
Clasificación:

I was not happy having to drive +30min to a bad end of town to pick up my trailer. Regardless of signing something that my location could change, being told to go that far with so many other locations in between is terrible.

Marcella H.
Clasificación:

El cliente no dejó un comentario.

JUDITH B.
Clasificación:

Rent out safe vehicles in working condition and check them out first.

Vicki R.
Clasificación:

El cliente no dejó un comentario.

PEDRO D.
Clasificación:

El cliente no dejó un comentario.

Candace C.
Clasificación:

El cliente no dejó un comentario.

James G.
Clasificación:

El cliente no dejó un comentario.

Alexander C.
Clasificación:

quality service

Justin V.
Clasificación:

El cliente no dejó un comentario.

Sheila V.
Clasificación:

Shelly had Amazing customer service!!! Would recommend this location

Nicholas R.
Clasificación:

While I understand that unexpected situations can arise, we were delayed on being able to pick up our trailer by over 24 hours. We were told we had to drive over an hour away to pick up another, only to get a call 20 minutes from that location that another trailer had been located. I have used UHaul many times throughout the years and have never experienced a disconnect such as this. This was not the original location, however. The original location was on Boulder Hwy. Because of this delay, we were unable to stop at a hotel and had to drive 24 hours straight to reach our destination in time. The UHaul hotline did their best to help, but at the end of the day this caused a tremendous amount of unneeded disruption. I have 2 auto-immune diseases and not being able to stop for 24 hours straight has sent me into a flare that over a week later, I'm still trying to recover from. It was unnecessary added stress that I have NEVER experienced with UHaul in the 10+ years I have used your company. This was the first time I was ever disappointed. Additionally, one of your associates at the Boulder Hwy location (last name is the same as mine - Hall) spent more time trying to be funny or clever/"hitting" on my friend and I than actually processing the information needed when I attempted to return my trailer, obtain my storage rental at the location, and rent another trailer. It was an uncomfortable and very slow situation due to his inability to even understand the system (which his co-workers made very clear that he had no idea what he was doing). When I dropped off a trailer back in July, my best friend was also with me and was also frustrated with his service and unprofessional manner. Again, Brittany and other people I talked to on the direct UHaul hotline were very helpful. However, on Wednesday 9/16, we received a phone call around 3 from the Boulder HWY location that the trailer was available, only for my S/O to arrive and be told it was broken. I do not understand why a call was placed that it was ready if the trailer itself was broken and wasted more of our time. Brittany had also authorized the use of my card on file and when my S/O (Nick Reed) arrived at the location, he was made to pay for it. This happened TWICE because of the back and forth. He did obtain his refund for the first charge, but he never should have had to pay for it to begin with. When I rented it, my card information was gathered. It was unnecessary money out of his pocket that he was not expecting to spend, and resulted in an overdraft because he does not often use banks EXCEPT for bill pay. This also resulted in his mortgage payment being declined because the funds were unavailable and he was 1100 miles from home. While the money was available to cover this additional expense, it should not have happened in the first place. It was verified there was a note on the account that my card was to be charged. While the service provided from the hotline was great, the original location (again BOULDER HWY) itself, I would not recommend THAT location to people I know based off the service received. Nick Reed picked up the trailer at the Fremont location and stated that they were very helpful and thorough, but was again charged. I have now developed a hesitancy to use UHaul after this experience, and hope it does not happen in the future. Thank you.

Maritza T.
Clasificación:

The best location ever

Rodolfo M.
Clasificación:

Really not much to add other than great service, great staff and I would definitely return, if needed.

RODOLFO C.
Clasificación:

I check in was quick and very nice employees

Evan L.
Clasificación:

Outstanding customer service. Had just moved to Las Vegas and needed a UHaul to move in my furniture. I not knowingly booked my reservation for when this UHaul facility was closing and instead of them ignoring my reservation and closing, they took the time to call me and let me know. I then was running late and they even stayed open and extra 10 minutes for me.

Terry M.
Clasificación:

El cliente no dejó un comentario.

Richard R.
Clasificación:

Javier was great. Got me checked out on time and made my return a breeze.

Jose O.
Clasificación:

The manager gave my info to the customer before me with out my permission because they lost some rings very unprofessional and now I'm still waiting for a call from the corporate manager...

Martin M.
Clasificación:

El cliente no dejó un comentario.

Deborah C.
Clasificación:

El cliente no dejó un comentario.

Regna M.
Clasificación:

This location has always been awesome over the years!

Beth B.
Clasificación:

El cliente no dejó un comentario.

Michael M.
Clasificación:

El cliente no dejó un comentario.

Vernetta S.
Clasificación:

I received excellent service over the phone and in person. No improvement needed.

Ashlea E.
Clasificación:

El cliente no dejó un comentario.

John G.
Clasificación:

El cliente no dejó un comentario.

Francisco A.
Clasificación:

More employees to make process faster

Tim M.
Clasificación:

El cliente no dejó un comentario.

Robert H.
Clasificación:

I had reservations for a 20 foot truck and a couples days before I was to pick up my truck, they called and said none was available except 50 miles away.We ended up with 2 10 foot trucks and luckily we had enough drivers. I reserved a truck and I should of had the truck that I had reserved

Jack A.
Clasificación:

El cliente no dejó un comentario.

Chiu N.
Clasificación:

Super friendly staff.

Steve N.
Clasificación:

El cliente no dejó un comentario.

Cammia P.
Clasificación:

El cliente no dejó un comentario.

Leslie C.
Clasificación:

El cliente no dejó un comentario.

Marcos M.
Clasificación:

El cliente no dejó un comentario.

Tami S.
Clasificación:

El cliente no dejó un comentario.

David S.
Clasificación:

El cliente no dejó un comentario.

Jose D.
Clasificación:

Equipment was all bit up different tires and bent ramp. Promese a equipment that wasn't available just to get my schedule. The service at location was ok.

Arthur K.
Clasificación:

There was no one at the office when I went to frop the van off. It wasnt time for them to be closed.

CAMILLA M.
Clasificación:

El cliente no dejó un comentario.

troy S.
Clasificación:

El cliente no dejó un comentario.

Jorge A.
Clasificación:

OK

Edward G.
Clasificación:

Excellent service and painless process.

Quincy T.
Clasificación:

El cliente no dejó un comentario.

Georgios P.
Clasificación:

Good customer service!

Andrew Lloyd B.
Clasificación:

My customer service agent was excellent would definitely recommend this place to any of my friends in Las Vegas

David B.
Clasificación:

El cliente no dejó un comentario.

frank G.
Clasificación:

Awesome customer service

Joseph M.
Clasificación:

Great Uhaul team. Joshua was especially attentive with my reservation and return of the vehicle. Thanks for always being a reliable rental service!

Michael H.
Clasificación:

Fast, I was only there for like 15 minutes and most of that was waiting on the older man in front of me, was able to move my entire studio for $33 after taxes and everything so well worth it especially during all of the issues of 2020

Melinda L.
Clasificación:

El cliente no dejó un comentario.

Jamie Lynn M. | Overall Experience |
Clasificación:

Everyone was always kind and helpful. I appreciated how they looked out for me all the time.

ronald r. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

ronald r. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

RoSalyn S. | First Impressions |
Clasificación:

The guys were very patient and accommodating. They took very good care of me. Thanks!

Tom P. | First Impressions |
Clasificación:

The manager was awesome. He was very helpful, friendly and professional.

Zachary M. | Overall Experience |
Clasificación:

UBox was exactly what I needed. Easy process.

Ellen B. | Overall Experience |
Clasificación:

Staff were great! They put in extra effort to make sure they met our special needs.

Marque A. | Overall Experience |
Clasificación:

Awesome staff!!!

Gabriel A. | Overall Experience |
Clasificación:

Everything was great

RUPERT R. | Overall Experience |
Clasificación:

We would like to thank Steve his very professional he assisted us in a timely manner and he is very knowledgeable of his duties. Steve assisted us a lot more than the manager. at the Fremont locatio

Melissa J. | Overall Experience |
Clasificación:

I didn't actually go to the location but I enjoyed the customer service I received via the telephone

Stephen c. | Overall Experience |
Clasificación:

everything went well

William S. | Overall Experience |
Clasificación:

The worst customer service I have ever had in my entire life!!!!!!! Horrible experience!

STEVE W. | Overall Experience |
Clasificación:

Most staff was helpful, not greatest area. Homeless addicts would bother me at my unit which is outside. Ridiculous that i had to wait and get their key to a lock. No other storage does this.

William S. | Reservation |
Clasificación:

Manager is not manager material at all. Also when I rented my storage they said every night they put a second lock on the unit. That never happens.

Lucien L. | Overall Experience |
Clasificación:

Thank you.

Aaron B. | Reservation |
Clasificación:

Very helpful

Curtis F. | Overall Experience |
Clasificación:

Everyone was always helpful and respectful. Excellent service every time.

Maria P. | Overall Experience |
Clasificación:

The girl working there didn't set up my pick up prior to having come in the day before and scheduling it. Really frustrating.

JUSTIN P. | Overall Experience |
Clasificación:

great bunch of guys, very helpful & friendly

No se han enviado comentarios para esta ubicación.

Volver
arriba