Customer Reviews for U-Haul Moving & Storage at Durham Chapel Hill

13729 comentarios

4411 Durham Chapel Hill Blvd   Durham, NC 27707
(Across from Red Lobster on 15-501)

(919) 682-9302

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(919) 682-9302

4411 Durham Chapel Hill Blvd
Durham, NC 27707
(Across from Red Lobster on 15-501)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

The UHaul self storage smelled like naphthalene and the unit we had rented had rodent traps in it. The air conditioner also didn't work. Not up to the standard we expect from a climate controlled facility.

Timothy B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tomokazu S. 
Clasificación:
3.0

Staff could be friendlier.

JOSEPH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRESHINN P. 
Clasificación:
3.0

The check out of the truck was uneventful; however, when I was checking in the truck the associate told me just to leave in space because there were a lot of customers in the store. When I reviewed my email receipt, I was charged for 2 gallons of gas , when I took picture of begin and end of trip and the needle did not move (8 miles were driven total). Would you please considering crediting back gas charge? I am more then willing to forward to pictures of speedometer if needed.

SHANTA M. 
Clasificación:
3.0

The mobile app that I was supposed to use to check in did not work correctly - it was extremely slow, glitchy and ended up sending me into some additional approval process for reasons that were not explained. Luckily the person working there was able to help and we just did the process over again manually. I will never do the mobile check I'm again. But the guy at the store was nice and helpful.

ZOE L. 
Clasificación:
2.0

I SPENT 3 DAYS ON HOLD AND COULDN'T TAKE IT ANYMORE....I RENTED A TRUCK ON 7/28 @ 9;30 AM AND TOLD THEM I WOULD RETURN IT BY 8:PM AND THEY SAYS OK ALONG WITH INSTRUCTION ON KEY DROP. THE NEXT AFTERNOON I RECEIVED AN EMAIL WITH A 2 DAY RENTAL CHARGE ....TRIED TO CONTACT MEXT 3 DAYS AND WAS ON HOLD FOR MORE THAN 30 MINUTES EACH TIME...WOULD LOVE TO HAVE SOMEONE CONTACT ME..........THANKS

TERRY B. 
Clasificación:
3.0

More reps at check in desk - long line only 1 rep

Clorinda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

OTIS V. 
Clasificación:
1.0

The employees were not trying to help

TINYIKO M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
1.0

El cliente no dejó un comentario.

KAMIKA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela I.  |  Online Move In 
Clasificación:
5.0

First time renting Uhaul truck but had good experience.

Evelyn P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Linh C. 
Clasificación:
1.0

all paperwork has been ready on my part but it took 60 minutes to check out. Will NEVER come back to this location

ALEKSEY D. 
Clasificación:
5.0

Helpful representative quickly got us a written receipt.

Elizabeth B. 
Clasificación:
3.0

Customer service was not great. Long wait and not the friendliest team behind the counter.

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATALIE N. 
Clasificación:
3.0

My reservation had to be changed which was inconvenient but the guy who assisted turned thebsituation around.

Ave R.  |  First Impressions 
Clasificación:
5.0

N/C

SOTERO E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marvin B. 
Clasificación:
3.0

El cliente no dejó un comentario.

CRYSTAL T. 
Clasificación:
5.0

I wish they would have brought the dent to the trailer to my attention. I was not happy when I'd seen it. The Manager at the location was running his ass off to help multiple people and had a new young lady training. (she did great) even though it was hectic. I WAS ALSO NOT HAPPY THAT i HAD TO DRIVE 37 MILES ONE WAY TO GET MY TRUCK AND TRAILER. I worked for Uhaul many many years ago and we brought vehicles to locations to better serve the customers. I still recommend the Durham Location. Good manager!!

David M. 
Clasificación:
4.0

Very helpful and nice staff.

SUZANNE G. 
Clasificación:
4.0

The manager there was excellent! I rented a van on July 28! When I can to pick up my van they were swamped and a particular rude customer was slowing things down even further. She just would not go! The manager kept his cool and go her on her way.

KAREN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY D. 
Clasificación:
5.0

There is a mistake about gas level. It was lower than what showed on the printed paper(before we pick up the vehicle). I drove around 15 miles, and filled 2 gallons of gas before returning back, but I was still charged 13.5 USD (3 gallons of gas) in the final receipt.

JIANGUO Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER S. 
Clasificación:
3.0

When I looked at this facility online, the pictures looked like a one story building. It's two levels. When I was given a second story unit, I asked where the elevators were. The response from the employee was, "this building has been open for over 10 years and has never had an elevator! You should know that!" - I am not from the area and was just helping my daughter move. The location is convenient and the hours of operation are convenient, just don't expect more than the bare minimum from the staff (my mistake for expecting helpful staff)

Silvio C.  |  Overall Experience 
Clasificación:
5.0

Jeremiah was my customer representative. He was knowledgeable, friendly, and patient. He made sure I secured the rental van and storage as reserved. Thanks Jeremiah

Stephaie S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

charlesene C. 
Clasificación:
5.0

The GM, Jeremiah works diligently to get you in and out. Drop of process is very smooth. We rent from here whenever we can.

PAMELA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMIE L. 
Clasificación:
2.0

Alot of hidden fees and whats the point of paying for miles if you have to pay for gas at the end and why dont you get your money back from miles not used like i was estimated to pay a total around 70 and end up pay $30 more

Marque O. 
Clasificación:
5.0

As with so many places, adequate staffing is the only issue. Those gentlemen were stretched very thin.

DANIEL T. 
Clasificación:
4.0

Faster pick up process

Victoria R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos O.  |  Overall Experience 
Clasificación:
4.0

Daily rates are competitive. Mileage rates VERY high !

RICHARD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cathrine H. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALAN R. 
Clasificación:
5.0

Professional, courteous and fast!

LEARNED H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZOE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobby B. 
Clasificación:
1.0

The associate, Shawn Chambers, was very rude and unprofessional. His phone etiquette and customer service presence was indeed TERRIBLE. He needs an attitude adjustment or a new profession (NOT with the PUBLIC)

EVETTE B. 
Clasificación:
5.0

Pick up early to avoid longer lines.

JEFFREY R. 
Clasificación:
4.0

decrease pickup wait times

Jeffrey A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrew T. 
Clasificación:
5.0

Super friendly, great service even when they were busy.

THOMAS K. 
Clasificación:
5.0

Nothing, great customer service

JIMMY S. 
Clasificación:
5.0

Great crew they have it going on at this location.

Ralph S. 
Clasificación:
5.0

The owner was very professional and engaging. He was helpful in getting me ready to go. He suggested the correct aupplies to help me have a successful move.

Meghan D. 
Clasificación:
4.0

My truck time started at 9:30. I got there at 9:20 and didn't get to front desk until 10:05. The line was out the door. The two gentlemen who were working were busting ass; this is no reflection on them. All staff was great and helpful. Would recommend doing self check in, it is much faster as you can basically skip the line. Would market it like this and would take heat off your staff.

Andrew C. 
Clasificación:
5.0

Excelente

EDWIN F. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD H. 
Clasificación:
4.0

I was pleased with my experience. customer service was great, the long line moved relatively quickly and checking out my van was quick and no fuss. Drop off was just as easy. Great job.

SEAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alana H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY P. 
Clasificación:
5.0

I originally created a reservation through an associate via the phone at the 2422 New Raleigh Highway on US 70 in Durham, NC. I asked for a 8am appointment but was given a 10am appointment. When I arrived to get the truck, another customer had not returned the truck so mine was not available. The associates did not call me before hand and I was left on hold, unable to reach anyone before arriving. I had to drive 25 minutes to another location to pick up a different size truck. The experience as a whole was unacceptable and unprofessional. However, TraShawn and his team did get me my truck at the second location without an issue (4411 Durham Chapel Hill Blvd).

DEQUINCY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN H. 
Clasificación:
5.0

The best U-Haul place in the area. Used them 6 years ago for a move and then again this past weekend for another one. Consistent and solid for both moves - 6 years apart. That is a total win for them, and us.

PETER E. 
Clasificación:
5.0

Jeremiah was awesome! So friendly, efficient, and professional. Keep up the great work!!!

STACY P. 
Clasificación:
2.0

There was only one person working inside the store so we had to wait a long time to get our truck. Then truck was not clean inside at all. The mom's attic section of the truck leaked water causing boxes to get very wet. Poor experience. Especially for the price.

Mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ardath D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAURA S. 
Clasificación:
4.0

The signage said to wait in the vehicle but the staff did not come to me. When I asked they just said “you're good”. When I asked again, they reluctantly checked me in. Overall they were friendly but could improve the checkin process.

DAVID B. 
Clasificación:
3.0

Was charged for $10 for 2 gallons of gas even though I brought the truck back with more gas than I got it with, not enough money to make it worth calling and waiting to deal with, but certainly annoying. Painless pickup process other than a long wait, but it was busy so totally understandable. Truck cab was dirty on the inside and smelled aggressively like cigarettes. I've rented a lot of uhauls and never had one in this rough of shape before.

MICHAEL T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

Nothing. It's a great location.

Samuel O. 
Clasificación:
2.0

The equipment was great, as was the service. But they double-charged me for the rental and dolly

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMILCAR A. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN T. 
Clasificación:
5.0

Very easy process from beginning to return - thank you!

ALBERT M B. 
Clasificación:
5.0

Very well organized drop off. Well marked with signs. Helpful workers guided us to spot where we needed to drop the trailer.

ANDREW MICHAEL M. 
Clasificación:
4.0

The employees at this location were very helpful, kind and courteous. Both counter help and gentleman dealing with truck I think his name is Demetrius, went out of their way to be helpful. My o my negative and it's not their fault was truck smelled of cigarettes and had cigarett butts in passenger door handle. Also pet hair inside cab. But the employees I interacted with were wonderful.

Carman C. 
Clasificación:
5.0

Have truck pulled around front for pick-up. Let customer know that they will receive a text about the truck condition, which should be replied to before leaving the parking lot.

Blair C. 
Clasificación:
3.0

Trailer was not on best condition, wires for lights kept detaching during ride, tires on trailer were dry rotted made it skeptical to ride on. Noticed after car was loaded

William W. 
Clasificación:
4.0

I had no idea what a 'split level' meant and upon seeing the unit, I initially thought it would be too small. We managed to get everything. Thank you for keeping a clean facility. You could use a drink dispenser/soda machine with water, Gatorade or something like that.

James K.  |  First Impressions 
Clasificación:
5.0

Great job!

BRENDA D. 
Clasificación:
5.0

Thanks for the help with hookup!

Brent K. 
Clasificación:
4.0

Nice staff. Helpful and answered all questions. Store was out of wrapping paper which was disappointing.

NATALIE V. 
Clasificación:
5.0

Staff were awesome. Return of the trailer was so quick it took me by surprise. I've never had close to this great an experience with U-Haul before.

JAMES H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chevis D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Meredith L. 
Clasificación:
3.0

El cliente no dejó un comentario.

LAIS L. 
Clasificación:
5.0

I am a happy customer!

Marty B. 
Clasificación:
5.0

Everything was fine and everyone was very pleasant and helpful.

marcia g.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Simone M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Frank B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcell D. 
Clasificación:
4.0

El cliente no dejó un comentario.

LUTHFI F. 
Clasificación:
2.0

Staff were very friendly, but the entire process was pretty disorganized.

Oliver J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica M.  |  Overall Experience 
Clasificación:
5.0

Great service

TANIKA S. 
Clasificación:
1.0

Horrible customer service. Will not be renting from uhaul again

FIONA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry C. 
Clasificación:
1.0

The check in process was extremely difficult. The representative was not knowledgeable in the check-in process and it took us over 30 minutes just to execute the contract. Thankfully a manager came in during the middle of our check-in and easily finished it up. While we were checking in, a line of about 10 groups formed behind us since it was taking so long. The equipment was there but was given to us with only a quarter tank of gas.

COLLEEN F. 
Clasificación:
4.0

I was told that an email would be sent to finalize transaction. I think finalizing the transaction while present would be a better way.

RANDY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMESCLEMENTS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CALLIE L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua D. 
Clasificación:
3.0

Staff did not offer tour of storage facility. Acted like I was a bother for being there. Transaction felt rushed. Offered no help getting boxes out to car.

Jennifer R.  |  First Impressions 
Clasificación:
3.0

Not fond of having to haul heavy boxes up a flight of stairs. Would be nice to have a freight elevator available to tenants.

Lacy C.  |  Overall Experience 
Clasificación:
5.0

Staff was always friendly, courteous and helpful. I will use this business in the future if I need additional storage. Facilities clean and well managed.

JEFFREY K.  |  Overall Experience 
Clasificación:
5.0

Very efficient, easy experience. Staff very kind and helpful!!

Jonathan G.  |  First Impressions 
Clasificación:
3.0

I do not like that there is no elevator to get heavy items up to the 2nd floor. I DO love the "reuse" section where you can leave items you no longer want for other people to enjoy.

Lacy C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos W.  |  Online Move In 
Clasificación:
5.0

Jeremiah was an excellent help, very patient and kind.

Stephanie W.  |  First Impressions 
Clasificación:
5.0

Thank you for your help!

Sonya K.  |  Overall Experience 
Clasificación:
3.0

When I reserved the unit, it was suppose to be an outside unit. When I got there it was no longer available. I had to take a unit inside the building and also to the other end. I was pressed for time so I had a choice but to take it.

Willie R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN T.  |  Overall Experience 
Clasificación:
3.0

We asked for a large storage facility and had it reserved 2 weeks prior and they didn’t have any available, same goes for the truck we got and had to drive almost an hour and a half to get the truck then drive all the way back to pack.

Andrew F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jake G.  |  Online Move In 
Clasificación:
1.0

The unit that I was told to move into still had someone's stuff in it, even though the employees thought it was available. They then tried to switch me into a different unit and the same thing happened in that one. Eventually after trying to find an open one for 30 minutes, they realized that none of that type of unit were available at all. How does this even happen? I was actually assigned a unit number and everything, even though someone still had stuff in it. The employees found an available inside storage unit that I used for now, but I really needed an outside access unit. The whole experience was incredibly frustrating.

Mathew B.  |  Online Move In 
Clasificación:
5.0

I was exceptionally pleased with my service. Your online reservation process was smooth and I booked a truck, storage facility and was even able to contact service from your site to help with the move. Everything worked out perfectly. I would highly recommend using your UHaul site!

susan c.  |  First Impressions 
Clasificación:
3.0

I was given an upper level unit. When I asked where the elevator was located, I was told "this place was built 14 years ago and it has never had an elevator. You should have known that!" There were several similar remarks made to me and to other customers during what should have been a 5 minute interaction. I believe customer service could be better. Friendliness and efficiency go a long way

Silvio C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RONNIE T.  |  First Impressions 
Clasificación:
5.0

This is by far the best storage unit I've ever used. It's incredibly clean, feels safe and secure, and has nice extras like free moving carts and a restroom. The staff was super friendly and informative and made us feel happy and safe storing our items there.

Susan R.  |  First Impressions 
Clasificación:
5.0

No

Muayyad K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Milan S.  |  Online Move In 
Clasificación:
2.0

I had reserved a unit but none were available. The U-Haul team member was helpful in transferring me to a different location but the added mileage led to additional expenses.

Tanya P.  |  Overall Experience 
Clasificación:
5.0

I really like the employees very helpful

carisa m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Bjorn B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine H.  |  First Impressions 
Clasificación:
5.0

A great experience all around. The gentleman who set me up with a storage unit was very patient and helpful. The woman attending to the unit area was likewise very helpful and friendly...and the whole place was really clean. A big thanks, and a strong recommendation.

Matthew M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ashley b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela L.  |  First Impressions 
Clasificación:
5.0

Jeff at the counter was professional at all times and stayed patient when I couldn't get my phone to take pictures of my driver's license. Good experience.

JEFFREY F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita M.  |  Overall Experience 
Clasificación:
5.0

Jeron Robertson Was awesome! He made sure that all my needs was taking care of. From renting the uhaul truck to moving my stuff out the storage. He gave me details instructions on everything I needed to know. The other staff was also friendly and helpful as well. I will recommend family and friends here. Thanks uhaul for making everything secure and easy to move. Also the place was clean and sanitize.

LATOSHA B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

claudette b.  |  Overall Experience 
Clasificación:
5.0

We have used this U-Haul for truck, trailer, and storage. The staff have always been very helpful and willing to help us solve unexpected problems. The staff have often gone above and beyond. While we are happy to no longer be paying fees for storage, we will return for any truck rental or storage needs that we have in the future.

rebecca h.  |  Overall Experience 
Clasificación:
5.0

I had a great experience thru the years I was there.

james j.  |  Overall Experience 
Clasificación:
5.0

Wonderful staff, very helpful, .. highly recommended..

Shirlena G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene A.  |  Overall Experience 
Clasificación:
1.0

When the moving van and movers we hired arrived at the facility, there was no one there to explain that they had lost power and that the facility was closed. We talked to duke power employees who were fixing the broken transponder and they let us know what had happened. I had to pay an additional $600.00 for the movers to then take my belongings to their Raleigh storage facility to hold until I could find another storage facility. When I called for a refund the next day, no one apologized. I was told, "i had booked the facility for 11-20, if I had just moved in then, this wouldn't have happened." I was very disappointed by the staff's response and lack of empathy. I have received my refund and will not be working with or reccomending u haul in the future.

Mary N.  |  Online Move In 
Clasificación:
2.0

El cliente no dejó un comentario.

Ronald J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Pamela R.  |  First Impressions 
Clasificación:
5.0

Called ahead to try and update my reservation to a first floor reservation. Was unable to do it over the phone and had problems initially with the first person I spoke to and gave up on getting a first floor storage. Then TraShawn Chambers got involved and had the situation resolved in no time. Very grateful for his assistance and the assistance of the other employee at the time. He also helped and explained how the facility security worked after we triggered the alarm accidentally. Facility condition was clean and move in was quick and easy. Great overall experience!

Preston B.  |  First Impressions 
Clasificación:
5.0

Great customer service. He took his time renting us the storage unit and van. I would give more stars if I could!

Janelle B.  |  First Impressions 
Clasificación:
5.0

Anyone who gives Jeron and his crew fewer than 4 stars on this review IS LYING!

Jordan D.  |  First Impressions 
Clasificación:
1.0

Overpriced and dishonest practice to give a month free and then not prorate the few days I went over or tell me how much I would be charged for going one day over.

Sarah C.  |  Overall Experience 
Clasificación:
3.0

It took two months for them to process my move out. In that two months, I was hassled with mail, emails, and phone calls regarding rent that I wasn't responsible for and statements regarding lien on my property (which had been moved out before my one free month was even up). Uhaul support told me they'd contacted the manager three times on my behalf but the issue was not resolved until I got a phone call from a representative asking me when I was going to pay the back rent and fees. After I told her I'd moved out months ago and submitted a move out request before my free month was over, she promptly said she would remove me from the system.

Tia M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

geoffrey w.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Doris M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BENY J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TIRA G.  |  First Impressions 
Clasificación:
1.0

The instructions to access the building worked perfectly, but the doors didn't work. Additionally, there was still a lock on my unit when I arrived at at 7:50pm. This is 10 minutes before they close. When I went to the front, they asked me if I had ever been there before. I said no I reserved online. I can only imagine they're supposed to keep track of those with online move-ins to unlock units before tenants arrive. I was told by the employee, "Word of advice, don't arrive 10 minutes before we close." He went and unlocked the lock I said Thank you and he said nothing in return. Additionally, the climate in that side was reading 88 which is outside the range they promise for climate controlled storage. It's supposed to be maintained from 75-85 degrees. Finally, they promise you a free lock in the unit. There was no lock provided. Online process was easy, but this facility is a disaster. I DO NOT recommend anyone move into this location.

Blake C.  |  Online Move In 
Clasificación:
5.0

People here are great. I wish U Haul's online and mobile presence was half as good as the people in this location. They know their units, they know their business, and they're polite and helpful. Would use them again in a heartbeat if I need storage.

Margaret C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan F.  |  Overall Experience 
Clasificación:
5.0

Personal amable

MICHELLE T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kara W.  |  Overall Experience 
Clasificación:
5.0

This U-Haul facility is amazing. The people are fantastic and know what they are doing.

Joseph B.  |  Online Move In 
Clasificación:
5.0

Thank you, for your good customer service!

shaneka c.  |  Overall Experience 
Clasificación:
5.0

They were very friendly an took the time out to show the storage unit plus go over the contract. I'm very satisfied

Diana F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred F.  |  Overall Experience 
Clasificación:
5.0

Great staff

Bobby T.  |  Overall Experience 
Clasificación:
5.0

Staff there is great easy to talk with shows you your unit understands your situation they are helpful and go above and beyond for there customer's

Jessica A.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Shannon R.  |  Overall Experience 
Clasificación:
5.0

The gentleman who helped us check in ("Y" Caldwell) was extremely helpful and positive and polite. The woman who reserved the storage rental over the phone for me reserved one that was half the size of what we needed, and you can imagine our dismay after traveling 5 states! "Y" was very quick to assure us that he would take care of it and fix the situation. He was compassionate to our frustration over the situation and understanding in our apologies that our upset was not directed at him. He worked diligently to find us 2 storage units that were relatively close to each other, took his time to walk us through how to get there, including highlighting a map and providing us with it AND taking us personally there. He took the time to explain that the codes take 24 hours to upload before they stop setting off the alarm, how to enter the codes, the best doors to unload and come through, and what the best locks were for us to get. As we were in the midst of unloading the truck with helpers and movers and figuring out what was going into each unit, "Y" took the time to walk over to us to let us know his shift was ending and to see how we were doing and if there was anything we needed or anything further he could do for us. I asked a few questions about returning the truck while we were still there and their hours and he took the time to not only answer those questions but to just chat and laugh a bit. When I asked about if we needed to extend our storage a bit, he assured me that I could just call him and he would handle it for me. He truly is an exemplary employee who is not only focused on the customer's needs, but clearly on the entire customer experience. He exhibited excellence and, in my humble opinion, deserves a promotion and a raise. (While he was taking care of us, I also watched him help his coworkers with issues and support his manager all without missing a beat.)

Christine L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Felicia G.  |  Overall Experience 
Clasificación:
5.0

Staff was very professional and helpful

Bobby T.  |  First Impressions 
Clasificación:
3.0

Not the best set up in terms of getting things into storage units that are down winding hallways. As there was only one way in or out, it was difficult if multiple people were there at one time moving. I had to wait about 3 minutes for other people to move out of the way to be able to get my stuff in. For units that are farther from the entrances, there should be more entrances put in for easier access to them.

Kara W.  |  First Impressions 
Clasificación:
4.0

There wasn't a lock in my unit even though was told, after standing in a long line, that it would be there. I had to get back in line to get it. The staff were extremely helpful and friendly.

Rebecca H.  |  Online Move In 
Clasificación:
5.0

I needed a small storage unit and a van to move my son out of an apartment until he knows where he's going next. Jarron was the general manager, Jeremiah helped me, and there were at least one or two other people working. They were all incredibly professional and courteous, and incredibly aware of how stressed people are now, because of covid-19. I overheard several phone calls and they were always polite and friendly with those customers, and with the in-person customers they were as well, and offered all the protections (distancing, hand sanitizer, etc) to keep everyone safe. But beyond that, they worked REALLY WELL together as a team. It was obvious that they liked and respected each other, communicated well, and were primarily concerned with making sure the customers got what they wanted. Would absolutely use again.

Margaret C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ryan m.  |  Overall Experience 
Clasificación:
5.0

Good service, polite staff, clean facility

Tina M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B.  |  Overall Experience 
Clasificación:
1.0

My unit flooded with water and damaged all my property

Rahjan J.  |  Overall Experience 
Clasificación:
5.0

I like the fact that I have one month free Jeron is very friendly and professional

Maxine S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

perry s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Felicia G.  |  First Impressions 
Clasificación:
5.0

My only wish is that the interior units could be lit.

deborah t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph D.  |  Overall Experience 
Clasificación:
3.0

Yes the experience was good but the rates are too high for what storage you get. The cheaper and smaller storage areas are inconvenient and hard to get access to. Not worth the high cost.

raeann d.  |  Overall Experience 
Clasificación:
5.0

Great

Brittany R.  |  Overall Experience 
Clasificación:
5.0

I never had any problem out of U-haul the whole couple of years I was there. I really liked the cleanliness, no bugs or rodents. Thanks U-haul.

shawantha s.  |  Overall Experience 
Clasificación:
5.0

Excellent staff and service!

gary m.  |  Overall Experience 
Clasificación:
1.0

Rented a storage space, they salesmen did not say I had to have a specific kinda lock so I bought the gold one from u haul. Went to put more stuff in my unit a silver round lock was there I had no key

sherry j.  |  Overall Experience 
Clasificación:
2.0

Too small for the price. I never used it at all!

lakeithia w.  |  Overall Experience 
Clasificación:
5.0

Very helpful and friendly staff.

Esten W.  |  Overall Experience 
Clasificación:
5.0

The staff here are great!

james b.  |  Overall Experience 
Clasificación:
5.0

Great service both in Florence and in Durham, thanks for helping my move be seamless!

Sarah R.  |  First Impressions 
Clasificación:
3.0

First arrived at this location, the staff was friendly & helpful. During the time I maintained storage, I could rarely get anyone on the phone, & when there was a dispute, the staff was unfriendly.

Laraine P.  |  Overall Experience 
Clasificación:
5.0

Excellent experience!

TERESA M.  |  Overall Experience 
Clasificación:
5.0

Anthony was so helpful and kind!

TERESA M.  |  First Impressions 
Clasificación:
5.0

Everybody was super helpful and friendly they took some of the stress out of moving

Monshea B.  |  First Impressions 
Clasificación:
5.0

Had no problems. Staff was friendly.

Alecia J.  |  Overall Experience 
Clasificación:
5.0

Easy pick up of moving truck - very helpful staff

mechell c.  |  Overall Experience 
Clasificación:
4.0

N/C

Megan M.  |  Overall Experience 
Clasificación:
3.0

Everything was good. I would like a faster service at the counter, waiting to talk to someone is just a little long, that’s it!

Alyson D.  |  Overall Experience 
Clasificación:
5.0

Customer service was very polite and professional. The process was fast and easy.

CHANDA C.  |  First Impressions 
Clasificación:
5.0

The staff at this facility, plus the telephone staff who took our original order, were all terrific. Personable, knowledgeable, and efficient. Great facility. Great service Thank You

james b.  |  First Impressions 
Clasificación:
5.0

Jeron was so helpful to me. 5 stars for him

Jeff P.  |  First Impressions 
Clasificación:
4.0

I tried to get 24 hour access. It seemed to not benefit me, but I was told I had up to 10 on which I really didn't . I wasted a trip to use my unit when I found out it closed at 7. Why say I can go?

harold c.  |  First Impressions 
Clasificación:
5.0

.

Kevin N.  |  First Impressions 
Clasificación:
5.0

Josh is awesome. Got me everything I need at one location. Great customer service!!

Leah P.  |  First Impressions 
Clasificación:
5.0

Thanks for everything everyone was nice and helpful. Thanks once again.

Delilia R.  |  First Impressions 
Clasificación:
4.0

The staff was very helpful and accomplished to our needs and preference. Good service and well explained in answering questions.

Lani B.  |  First Impressions 
Clasificación:
5.0

Your employees were very friendly and helpful. I wish all other U-Haul's in the area were as efficient and courteous. They were very knowledgeable and I will recommend that location to everyone.

RUSSELL S.  |  First Impressions 
Clasificación:
4.0

Over all experience was good

shawnda p.  |  First Impressions 
Clasificación:
5.0

Excellent customer service

Tonia B. | Reservación
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