El cliente no dejó un comentario.Kelsey G. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Dupont
North Chesterfield, VA 23234
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 3:00 p. m.
- 12/25/2022: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Cambio de propano
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.David W.
El cliente no dejó un comentario.DEBROAHYVONNE H. | First Impressions
Everything went very wellDerrick S.
Did not receive some of the materials I had reserved for my pickup. I was refunded for the inconvenience; however I would have preferred accurate fulfillment of my reservation. Overall great location and friendly serviceJason S.
El cliente no dejó un comentario.beth L.
El cliente no dejó un comentario.Amanda J.
El cliente no dejó un comentario.Brandon L.
El cliente no dejó un comentario.Lisa W.
El cliente no dejó un comentario.Steven H.
El cliente no dejó un comentario.Jose M.
The team there was awesome!!JULIEANNE C.
He mentioned I may get credit for turning it early but I never did .Lilianna H.
El cliente no dejó un comentario.Ted V.
El cliente no dejó un comentario.Donald P.
My agent is very knowledgeable. He was kind and friendly until ask him to wait a minute to look for my receipt to verify the charges that was made more than a week ago to confirm. GraciasDjakaria K.
El cliente no dejó un comentario.Dennis Z.
El cliente no dejó un comentario.Tameka T.
Extraordinario servicio al clienteRACHELYVETTE S. | First Impressions
El cliente no dejó un comentario.Lakesha H. | Overall Experience
El cliente no dejó un comentario.Monique L.
El cliente no dejó un comentario.Donna P.
I was able to drop it off after hours and the online prompts were clear and understandable.James S.
No improvement needed except maybe a customer waiting area. The individual who installed my hitch was fantastic! Professional, friendly, very efficient. Give him a bonus or raise!!Samuel J.
El cliente no dejó un comentario.Kenneth Hoyt K.
El cliente no dejó un comentario.ron B.
El cliente no dejó un comentario.ALONZALAMONT S.
El cliente no dejó un comentario.Coleman T.
Customer service is great Always very helpful to all my needs and very cheerful they make it always a delight to come back I come far and always will always come to this location. Thank y'all so much Ms SmithCELIAROBINSON S.
El cliente no dejó un comentario.Clinton J.
El cliente no dejó un comentario.TYLERD P.
Keep vehicle full on fuel will allow customer to save time to destination . Having to stop and fill up can be. a pain. Return vehicle on fuel how you receive it can become bad business with uhaulEARL R.
El cliente no dejó un comentario.james C.
¡Gracias!PHILSHANDA W. | Overall Experience
El cliente no dejó un comentario.Ronald S.
El cliente no dejó un comentario.DEREK E.
I would not recommend U-Haul to no one. I was taken to 2 different locations to pick up a truck that was arranged a week prior to date. Come to find-out I was given the run around, wasted gas, and time. Very un-professional for a company that has been in business for so long and me being a customer for this company. Sad, how Corporate Responsibilities has gotten poor.William E.
El cliente no dejó un comentario.Kaye S.
El cliente no dejó un comentario.Joey D.
Very slowsrikanth A.
Keep on doing with you are doingNelson M.
Professional, Friendly, informative, well maintained and nice equipment, smooth process.Stephen D.
Every vehicle should be fullâ€¦ paying for miles so customer should be able to use the equipment efficiently and quicklyEARL R.
The people in the office made this all a easy process very professional and very courteousOISERAY A.
El cliente no dejó un comentario.Suquesta W. | Overall Experience
El cliente no dejó un comentario.Hugh J.
I came to the location without a reservation. Aaron was able to get me into a vehicle within 15 minutes. He was both professional and personable. Overall, a good experience.Sharon B.
El cliente no dejó un comentario.Lawson P. | Overall Experience
El cliente no dejó un comentario.William S.
Have more available 5 by 9 trailer.Corey B.
Give a free pair of gloves for every truck rentalTyrone F.
Kind and friendly service.Angela Z.
El cliente no dejó un comentario.Nancy W.
Yes I would recommend this U-Haul the staff was very friendly the manager as well very helpful nice clean establishment very professional.Denise A. | First Impressions
El cliente no dejó un comentario.Kurt G.
We had a slight problem. We wanted a pickup but were told none was available, so we took a van. We needed to call to extend the time. We were told that someone had reserved the van for the next day. We told them that what we really needed was a pickup. We were asked why we took the van instead of a pickup which according to their records was available at that location. We went back and did the switch with no problem.Nancy W.
El cliente no dejó un comentario.EDWARD L. | First Impressions
El cliente no dejó un comentario.Barbie R. | First Impressions
My experience was not so good, I had completed everything online so all I need was to go and get the keys from the customer service assistant. When I arrived, there was no one there to assist. I was told the person who was there had stepped out to remove a vehicle. I waited for about 10 minutes and no one showed up. I looked for the assistant and could not find them. I inquired with another store employee and they did not know where the clerk was. eventually the employee who was working on installing hitches had to pause his work and assist me and the other patrons. I know good employees are hard to come by but the store assistant should not disappear and no one knows where the are.Michael R.
Unit at very end near street. A pile of trash right around the corner from unit. Concerned about the security of my unit as there's no gate enclosure.rosanne m. | First Impressions
El cliente no dejó un comentario.NORMAN S.
My bin was outside all of my stuff had pollon all over it I used u haul before and I never had a problem until now ,,but I will never use a outdoor storage again at the dupoint storage,I will recommend others to use,just not the outside unitsShirley R. | Overall Experience
I've renting equipment from this location before and have always had good service from them.Mike B.
Our wiring was left draped over the muffler, all the turn signals were shorted out. When we took the car to a different shop they said it was the sloppiest work they had ever seen.Jacob W.
Female Counter Clerks need better Customer Service training.Terri P.
Make the customer more aware of their options, especially if they are telling you exactly what's going on. If my wife wouldn't have been there asking questions I would have leftChauncey G.
Everyone was very pleasant and very helpful Yessss I was very pleased and happyCELIAROBINSON S.
I've been coming here for years with no problems. Now it seems the staff has a, "I don't give a shit attitude". The vehicle was dented everywhere and the inside smelled of "Skunk" like marijuana. I sprayed the inside down with Lysol and it still stunk. I believe they wrote down the wrong mileage when I picked it up. I showed I traveled 96 miles, they show 127. I never got an emailed contract with the mileage or damage report. I received an email after I returned the vehicle. I had no proof of the mileage or damages. I will not rent here again.TIMOTHY W.
Seamless process, friendly staff! Overall good experience from move to storage!!!LAMARANDRE B. | Overall Experience
I always had a peaceful experience. A whole lot of searching of self took place with me. Not having some of my most memorable possessions tucked away from you but having a place to feel that is ok protecting them is super cool. And it's a push to better your life so you won't have to separate from your belongings. ¡Gracias!Donvell A. | Overall Experience
Reservation was ready on time, vehicle was clean, and staff was very helpful.Chris H.
Female Customer Service Agent was not very friendly and courteous.Terri P.
El cliente no dejó un comentario.Everett G.
El cliente no dejó un comentario.JOSE G.
El cliente no dejó un comentario.Christian B.
El cliente no dejó un comentario.Juan V.
Customer service on return of rental was not great. First two visits were outstanding. Mario was greatWILLIAM C.
Had issues with discount. Customer service is no help.Jordan T.
My rental went just find.no miss understanding. Pricing i felt is fair for what i had move.Paul B.
My charges for the vehicle I rented were over charged by $100! If they can't get that right, what else might be wrong. Of course it could be a corporate computer error but that doesn't solve my missing $100.Scot T.
Mario is that guyRyan F.
Interiors need to be cleaned better to eliminate Germs. Other than that decent experience.Brian C.
El cliente no dejó un comentario.Kurt G.
The cab of the truck smelled very strong on BO. Someone put a air freshener tree in there but it couldn't compete with the smell. I had to empty a can of Febreeze to make it usable.Christopher C.
We were very satisfied.Dennis M.
El cliente no dejó un comentario.Erica B.
El cliente no dejó un comentario.PHILSHANDA W. | First Impressions
Nothing at all. If they receive the same treatment I did I'm sure their be very satisfied.ELGRIE W.
At this time all is well form this location. Awesome services.FREDRICK S.
Everything goodGuardalupe H.
Great customer service.Michelle C. | First Impressions
The trailer had a defective wiring issue and had to b towed that night. And U-Haul is still trying to charge me over $400. This is insaneLoretta M.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.Kevin H.
The customer service was amazing but the van I rented was hesitant when going over 45. I actually returned it not long after picking it up. I told the gentleman there and he offered another van when 1 was available but I declined because I missed my time window while bringing the other one back. I do think I should have been charged for this rental since I drove half way to my pick des and brought it back. The customer service reps at this location are very nice and professional so I did not put a complaint in as it was not their fault the equipment was having issuesLillian C.
THE WHOLE EXPERIENCE WAS JUST GREAT. STAFF WAS EXCELLENT IN THEIR APPROACH TO CUSTOMER SERVICE. WONDERFUL.melissa M.
excellent service, attention by the staff, and very fast thanksDiego T.
El cliente no dejó un comentario.Tanya W.
The staff was polite and helpful!!!!!!Corinthia S.
Friendly and professional staffSharon V.
The rep stated that insurance was mandatory on all truck rentals. The was my first time hearing that.DARRYLGLENN M.
Just keep doing what you are doing! Thank you so much!Rick Y.
There was a minor problem with the hook up after leaving, but there was immediate attention to resolve the problem.Gwen B.
No fuel in the truck the truck kept getting stuck in gearTYLER S.
Very professional and pleasant. Will use this location againDARRYLGLENN M.
El cliente no dejó un comentario.Brian S.
Easy peasy. Good folk. Quick process. Thank you!!Amelia L.
My original contract was for Arch Rd Exxon, but they didn't have it - even though I had a confirmation #. We called the number the Arch Rd guy gave us and they found one. Lots of running around, but it all worked out.Jeannie T.
El cliente no dejó un comentario.DAVIDALEJANDRO P.
Clean!!! I had to wipe down the cab with Clorox wipes and remove trash from the cab, including a half eaten hamburger. The windshield had a film over it that the wipers just smeared around making it difficult to see until I could clean.James W.
I was extorted for a half tank of gas that I did not owe. My contract shows I received the truck with half a tank of gas and returned it with a half tank of gas (as I was supposed to/told to - you return the truck with the same amount of gas that you started with). Despite this I was charged for 75 dollars worth of missing fuel. This is horrible. Give me back my money.Michael A.
More training with the phones/computer systems for employees.James P.
Unfriendly, Unprofessional and Misinformation about equipment & vehicle. 1. Truck had body damage on every side, I had to dispute each on App. 2. Location manager lied about extra hand truck being in vehicle. I had to return to desk and request the item. Manager was annoyed I made the request. Pushed the hand truck out the front door instead of bringing it to the truck and loading it in the cargo area. 3. Returned the truck & equipment under alloted time, and with less used mileage from estimated rental contract. The mileage was not adjusted on final bill. This used to be my favorite location to rent from, the new management has ruined the place, and I suspect is not at all interested in a positive customer experience. Timothy B.
El cliente no dejó un comentario.YANG C.
The screws on my unit were busted the entire time. By busted, I mean, the screws holding the lock on were just sitting in two oversized holes so all anyone had to do to access my unit was to use there hand to pull off the lock area. I always got the same response, well we have cameras. No one ever messed with my unit. But still would've been nice to have that extra security of a locked storage unit I should've had the whole time. The bathroom finally got fixed within the last few months. The storage facility is well lit and always clean. Every person I talked to, in the office, was professional and courteous. The housekeeper was always friendly and a sweet woman to talk too. I have recommended this U-Haul and would recommend again, even with my broken lock. I am writing this in hopes that corporate can finally send the stores the right supplies to fix said issue. Since everytime it was ordered, the hardware would not come or wasn't available. Gracias.ann f. | Overall Experience
Very nice and helpful staff!!Suquesta W. | First Impressions
Es muy buen. Lugar me encanto es privado y limpioAlejandro S. | First Impressions
Mario was a great and very knowledgeable staff!bowman i. | First Impressions
Very pleasant and helpful.Vanessa E. | Overall Experience
I canceled this morning.Vanessa E. | First Impressions
The attendant that assisted me helped me tremendously. she was excellent at n her positionEsther L. | First Impressions
El cliente no dejó un comentario.josephine w. | First Impressions
Clerk was very professional and was a great help to me. Highly reccomendPATRICIAHOWARD B. | First Impressions
Super friendly and helpful, slow computers however, making checking time consuming. People were awesome.AUTUMNSEARS F. | First Impressions
El cliente no dejó un comentario.Vivian C. | Overall Experience
El cliente no dejó un comentario.ATORRIADAYNEISHA R. | First Impressions
Ms. Shirley was friendly, kind, and very polite.Tina W. | Overall Experience
El cliente no dejó un comentario.Robert R. | First Impressions
El cliente no dejó un comentario.MYAKEJADE B. | Overall Experience
El cliente no dejó un comentario.DINAMARIE M. | First Impressions
El cliente no dejó un comentario.DON R. | Overall Experience
El cliente no dejó un comentario.ATORRIADAYNEISHA R. | Overall Experience
El cliente no dejó un comentario.TARA MARIE N. | Overall Experience
El cliente no dejó un comentario.DONNALEEC B. | Overall Experience
.Nicole P. | First Impressions
El cliente no dejó un comentario.MICHAEL T. | Overall Experience
El cliente no dejó un comentario.TOYAHLAVELLE H. | Overall Experience
El cliente no dejó un comentario.jewel b. | Overall Experience
El cliente no dejó un comentario.AMYI S. | First Impressions
El cliente no dejó un comentario.linda g. | First Impressions
The staff was very helpful anytime I needed assistance. However, a mouse and dust were found in the unit causing me to have to throw away everything.Alexis S. | Overall Experience
El cliente no dejó un comentario.Anthony C. | Overall Experience
Very very helpful and i really appreciate that!!VANCE C. | First Impressions
El cliente no dejó un comentario.Charles B. | Overall Experience
El cliente no dejó un comentario.Pacynthia G. | Overall Experience
El cliente no dejó un comentario.ADEFOLAJU O. | First Impressions
Card stayed on autopsy and had a storage manager charge my card without permission no one ever know what is going onNakeisha H. | Overall Experience
El cliente no dejó un comentario.Christaine G. | First Impressions
I have had really bad experiences with haul in the past as a long time customer. I have been dealing with a lot of heal issues. I finally had a pleasure of meeting Ms. Cynthia and oh my God I was so please so so pleased I couldn't believe I was dealing with UHaul . She is definitely an assist to this company. Thank You Ms. Cynthia and UHaul.PATRICIA S. | Overall Experience
Staff was kind, accommodating, and cooperative.Renee T. | First Impressions
Company continues to contact me to pay my bill. I had the space for 3 days and signed out with them. No communication between employees. Going to see them face to face asapshirley w. | Overall Experience
The only challenge we experienced is our passcode to enter the facility did not work.Sherill B. | Overall Experience
El cliente no dejó un comentario.Cynthia W. | First Impressions
El cliente no dejó un comentario.Jessica S. | Overall Experience
El cliente no dejó un comentario.Valarie F. | Overall Experience
The storage unit itself was just fine and the staff from the day of move in, however, the move out process was horrible. I submit my move out request prior to the payment due date and I received an email a little while later saying that I still needed to pay on the unit. I told them I sent out a request prior to the due date and I received ANOTHER email saying I owe. It makes me wonder whether you all are trying to take people's money or perhaps your system is unorganized. After calling up there, the lady says she saw my move in request and that someone would give me a call back. I received NO call back and just yesterday received another random email saying I owe. I respond to that one saying I already went through this and I have evidence to prove I do not owe you all. After no response, I finally receive an email including my receipt from my move out. HUH? I will definitely not be using the Uhaul at Dupont again. Also, the employees that sent these emails are Mary Treschenko and Sulma Culbertson.Aysia W. | Overall Experience
El cliente no dejó un comentario.DERRICKEDWARD C. | First Impressions
Provide unsubscribe link in emailThomas J. | First Impressions
Excellent staff and facility. I would highly recommend you.Kris S. | Overall Experience
Please make sure outside storage rooms drive up areas are clear of company parked vehicles. It's safer to maneuver trucks, it provides space for customer to move into storage rooms and makes a much more comfortable moving in or out experience for customers. ¡Gracias!Valarie F. | First Impressions
El cliente no dejó un comentario.jabara t. | First Impressions
Thanks for keeping the property up the rest room clean and the inside cool during hot summer months. We had a unit on the outside at the U-Haul across from Bellwood on Jefferson Davis. When we emptied the unit it was just as clean inside as when we rented it. No bugs or rodents and no water had entered the unit. Thanks again we will rent there again if we should ever need your service.madeline m. | Overall Experience
El cliente no dejó un comentario.SHONDA M. | Overall Experience
The employees are great, but just need more of them on the weekends.James J. | First Impressions
Thank you for your service.frances m. | Overall Experience
They were very welcoming. And was able to help at all times of the day.Christopher P. | Overall Experience
El cliente no dejó un comentario.Stephen H. | Overall Experience
As always I am 💯 satisfied with the staff trucks and serviceChris W. | First Impressions
Rats got inside the storages and ate my clothesgeraldine g. | Overall Experience
Have very bad mice ..... at checkout I asked employee could I use the door n he said he didn’t no go ask someone else n pulled off n his car very unprofessional won’t ever recommend this locationSierra H. | Overall Experience
The GM at this location was helpful and resourceful!Chasmine B. | Overall Experience
Staff was rude and didn't know what was going on! I was contacted several times about payment for a storage unit that I had signed a abandoned letter for months ago. Last rep hung up on me/very rude!!eve t. | Overall Experience
Very goo0 experience. Liked the deal with renting a vehicle and paying less for the storage. Helpful with getting me access to storage when swipe card failedJames J. | First Impressions
Service was excellent.James S. | Overall Experience
Every one in office was very well mannered and respectful and helpful.please give them a raisesandra v. | Overall Experience
N/CLyndon D. | First Impressions
Great jobMary ann C. | First Impressions
Unit smells and has a rat trap in it, not comfortingwendy q. | First Impressions
Long wait and understaffed.David T. | First Impressions
Always agreed to any requests madevirginia f. | Overall Experience
Great and immediate customer serviceStephen H. | First Impressions
Excellent, Outstanding Customer Service. Both representatives went above and beyond in assisting me with my U-Haul rental. They also offered me other products and services U-Haul had to offer.DESTINY W. | First Impressions
Ningunodoretta s. | First Impressions
They said it would be a drive up to the storage they had Vehicles blocking both entrances you could not get to it had to walk to carry my stuff to the storageBILLY S. | Overall Experience
Customer service was excellent great communication and very helpful.Stacy S. | First Impressions
The service there was really excellent. I would highly recommend that location.Margaret a. | First Impressions
Good customer serviceThomas R. | Overall Experience
I had storage there for 6 years and very friendly staff and secure grounds.RAQUEL B. | Overall Experience
Terra was great! She was kind and very knowledgeable. I would use UHaul again because of her great customer service! Thanks UHaul for making my move smooth.Angela A. | Overall Experience
The facility satisfied my storage needs and the representatives were courteous. My only recommendation would be to add some lighting inside the units; hallway lighting is not always enough at night.Wilma M. | Overall Experience
¡Gracias!PATRICIA W. | Overall Experience
The woman whom closed out my account was extremely helpful and very courteous...she's a gem to your establishment.Daniel J. | Overall Experience
Nisha and the 2 ladies up front are always busy, but pleasant. Nisha has gone out of her way, above and beyond to make sure my family traveled safely whole towing a vehicle. Always great, and helpful.EVE L. | Overall Experience
Okrodney p. | Overall Experience
I would not get another storage unit with U-Haulantoinette f. | Overall Experience
no elevator for 2nd floor which made it impossible to get a unit that was the right size for my needs. ended up paying more for a larger unit that was available on the first floor. staff was great.Tracey T. | Overall Experience
Yes the manager is not professional and does not know how to treat customers or her employees. There needs to be a better well organized manager there to bring the facility where it needs to be.ALVIN H. | Overall Experience
Me rentaron el storage gratis por un mes.. El acceso fue bien segiro y me facilitaron todos los dollies para que se me haga mas facil mundarme!! Me encantoEva M. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
¡Servicio de propano entregado directamente en tu puerta!
¡Tenemos la selección más amplia de la industria!