Karmeon W.
The best uhaul rental in Norfolk
Comentarios de los clientes para U-Haul Moving & Storage at Downtown
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Testimonios de clientes recientes de U-Haul Moving & Storage at Downtown
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sumiko b.
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First Impressions
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Chris did a wonderful and outstanding job.
Kyndra K.
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Overall Experience
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Unfortunately, per staff, my unit got infested with rodents after it was found that three other units were being lived in.
Julius D.
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Online Move In
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Mrs B. Ford represents Uhaul very well with her customer service. I was very impressed...
Admirals ECHL H.
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Overall Experience
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Chris has always taken care of our needs exceptionaly well.
GEORGE W.
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Overall Experience
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The ceiling paint is peeling off and falling on the storage room contents
Dylan O.
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Overall Experience
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The storage units are made out of plywood and chicken wire. Not secure or safe. It is not ventilated and very hot. Access to the storage is almost impossible. Cant fit uhaul into the storage area and even a normal car is a very tight fit. The 'gate' is broken and not fully.closed and looks.like it's been pried open on the bottom. Zero stars. The uhaul storage in VA Beach is leaps and bounds better than this norfolk location.
Caroline R.
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First Impressions
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I had to wait in an incredibly long line because there was only one person working. I Tried to use the online tools to both return my truck and check in to my storage unit in order to skip the lines but the online services did not work, never gave me an option to check in even though i received an email telling me to do so. Would not rent storage from this location again.
Robert W.
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Online Move In
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It was not communicated that the elevator was Not working in the rental process. Although inconvenient, it would not have been a problem if the 3rd floor unit had better stairwell access. Due to the narrow stairwell entrance, we were unable to move any large pieces of furniture into the unit. Due to this, my couch is now sitting in my fiancé’s apartment. There is also no indication that the elevator will be fixed anytime soon which makes removing my belongings a a nightmare. I would not have rented the unit if I had known about the access issues. The staff were very friendly and helpful.
SEAN Y.
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First Impressions
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Staff was really friendly and very helpful ! Thanks please give this lovely staff a raise ! Very helpful and willing to guide me through the whole process.
Ann T.
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Overall Experience
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Apparently the facility had a broken elevator for quite some time. When I tried to move out I had to carry my furniture down a ramp. Much of it got broken as I attempted to do so. Some kind of notification should have been given especially since they still accepted full payment of the storage rent! Also there were rat droppings on most of my belongings! I had to throw a lot of it away. Climate control is overstated as here is no control on the 2nd floor! This was a waste of money for a whole year!
Jennifer R.
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Overall Experience
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Roaches. Stinky. Scary. Two roaches hitched a ride and ended up in my brand new garage. I had to throw out all cardboard immediately and scrub garage to prevent an infestation. I’ve never experienced a storage unit so dirty. Staff is nice but storage facility needs a revamp ASAP.
ramona c.
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Overall Experience
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Great customer service, no waiting for help, convenient and clean.
sharon w.
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Overall Experience
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This storage is infested with rodents. I will never rent here again. I'm paying for a unit with insurance and still no help. I'm probably gonna have to get channel 10 on your side. Please do not rent a storage unit here on Monticello Ave. unless you don't want your stuff anymore.
ramona c.
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First Impressions
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Very professional and friendly staff
Carter W.
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Overall Experience
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I rented a unit here for six months and have no complaints. A well-managed facility.
Carleigh G.
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Overall Experience
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The facility is not well lit. Elevators and exterior doors did not work correctly. Not clean, I had mice in my unit and mouse feces on my belongings.
herbert h.
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Overall Experience
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Staff very friendly and knowledgeable
Steven R.
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Overall Experience
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Great staff and secure location. Easy access and great communication. I will use uhaul for future storage needs.
W.F. H.
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Overall Experience
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all good
Samuel G.
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First Impressions
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it was outstanding
WILLAR B.
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Overall Experience
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You had a flood in 2016. You sent my notification to the wrong address and transposed the telephone number so I was not contacted.
isay o.
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First Impressions
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Unprofessional, lazy and rude personnel
Linda G.
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Overall Experience
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I phone office before move out said 15 mini wait I drove up there three people doing nothing but be on there phones and talking and eating really!! I wasted my gas something so small I could of phon
Admirals ECHL H.
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First Impressions
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Great service at both checkout and return. A+
Dorthy H.
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First Impressions
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Staff has been extremely cooperative!
JEANNE B.
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Overall Experience
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Hallways to storage units were too narrow. Yesterday I arrived at office after being on hold for 5 minutes there were 3 employees there no other customers but all were eating claimed no one had called
Jeffrey M.
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First Impressions
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Thanks for the assistance
DONALD B.
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Overall Experience
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.
Angela M.
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First Impressions
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Those were not storage units those were closets. I kept stating I had large furniture and they tried to stick me in 2 small units 10x10x6. I have a king size mattress that is taller than 6 foot.
camille i.
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Overall Experience
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Great service
jo-ann c.
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Overall Experience
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Overall it was an excellent experience , friendly
PATRICK N.
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First Impressions
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I received fast courteous service. Everyone was friendly and thorough.
JEAN B.
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First Impressions
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Thanks so much for your excellent service. I couldn't have been more satisfied, I appreciate u guys so much.
Kendall E.
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Overall Experience
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The unit itself was fine but my account autobilled the day before I moved out and the store refused to prorate it a day. So I lost $115 for one extra day of storage.
tanisha l.
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First Impressions
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The ladies there was very friendly..great customer service skills
Randy D.
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First Impressions
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Employees was very helpful. Thank you.
landry n.
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First Impressions
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Excellent service, no issue.
Desmond C.
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First Impressions
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The staff working were outstanding. Especially the storage lady who showed me around
Mary A.
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First Impressions
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Velma and Celina went above their duties to make sure I was satisfied with not Th the truck and storage unit.
Adrienne J.
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Overall Experience
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Very helpful
Kevin P.
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First Impressions
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The manager was very helpful at checkin. Backing my truck up to the elevator and only making one trip made unloading incredibly easy and fast.
Amber D.
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Overall Experience
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I got 'late payment' notices every tie even though i signed up for auto pay. I also got charged for the last month even though we gave our proper notice and vacated before the month was out. REFUND.
Ann T.
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First Impressions
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Checking in was quick and hassle free. The facility was clean and spacious. Perfect location.
Judith B.
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First Impressions
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Thank you for your courtesy and professionalism.
THOMAS A.
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Overall Experience
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It's always about service and accessibility. Thanks you for taking care of my needs.
courtney B.
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Overall Experience
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Thanks for letting someone cut my lock and steal most of my stuff and not keeping up with the case for it. Worst experience ever. Will never use U-Haul again
ramsey i.
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Overall Experience
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All of my belongings were flooded. I have to restart all of the essentials I need for everyday living. We were not even aware that our unit Was flooded or that there were any issues regarding this.
elizabeth j.
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Overall Experience
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Only issue was that a rat got into our storage unit somehow and ate a hole in our mattress.
CHRISTOPHER L T.
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Overall Experience
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Bit of a mouse problem but other than excellent.
crystal m.
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Overall Experience
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Mouse all in my things I will not be back
aimee b.
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Overall Experience
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Chris was always very helpful and efficient.
Karla R.
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Overall Experience
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People are very friendly and the storage space very clean and secure.
MARCUS W.
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Overall Experience
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All my needs were met! I was very pleased with the way staff found the right storage size to fit all my belongings.
Alexis D.
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Overall Experience
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Facilities were very unkept. Rat feces was everywhere in unit and there was even a dead rat toward the end of my stay! Roof caved in and caused water damage to my things. Do NOT recommend whatsoever.
bridget g.
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Reservation
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Poor reception and difficult to get storage unit set up properly
yolanda s.
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Reservation
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Thank you for having wonderful employees such as Chris running your fail operations.
Kirsten T.
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Overall Experience
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Mice got in and ate my things
simone l.
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Overall Experience
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👍
Julie B.
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Overall Experience
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The manager works hard at a very old facility that is breaking down, making it hard to get around up and down inside from floor to floor. Elevator often out of order.
Gary H.
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Overall Experience
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MY EXPERIENCE AT UHAUL WAS OUTSTANDING.CHRISTOHER WAS A VERY KNOWLEDGABLE GUY. HIS CUSTOMER SERVICE WAS EXCELLENT. WHEN I FINISH TALKING WITH HIM I WOULD ALWAYS LEAVE WITH A GOOD FEELING .
Michelle L.
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Overall Experience
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I know they’re doing renovations but over in the older part the ceiling paint is flaking off and did fall on some of my things. I don’t really think it would damage anything it’s just more of a bother
arriba