Customer did not leave a comment.
James MCustomer Reviews for U-Haul Moving & Storage of Downtown Cincinnati
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was poor trailer/hitch was defective and I was overcharged
Ashley DI appreciate this storage very convenient, cleaned and maintained.
MY'COLE Y | Overall ExperiencePotent deodorizer smell!
Graig LVery rude
Sherri A | Overall ExperienceI didn't get all the equipment that I had ordered and then the truck door got stuck open in the middle of pouring rain. Then i returned at the right time and was greeted by a very rude worker. The truck was due back at 7 and I was there at 756pm, and they had already closed but the worker didn't check the truck in when i gave her the keys. The following morning, I get hit with being charged another day because the night before I guess the ladies were in a hurry to get off, causes issues with other transactions. It's been now 48 hrs, and have yet to get my refund. Now who is going to pay overdraft fee for the bill that won't get paid because of Uhauls fault?. This was the worst experience moving ever.
Rachelle SFor the most, the facility appeared to be clean. I rated average because of the mess of items at storage load area and the rat traps inside the unit.
Carol L | First ImpressionsLocation was great. Super friendly woman behind the counter. The app to return the van, however, was not working and did not let me check the van back in. I had to use the web which was fine but the app experience was an annoyance.
Robert BWorst customer service from the Manager “Rob”. It took me 55 mins to check out my vehicle through the mobile checkout option and ended up having to wait for home to open his location. The truck and key was misplaced and he had no remorse! I would never rent from this location or recommend renting from this location, let alone uhual!
Kevin DThey inconvenient me on 2 occasions by having me locked out my storage with head up they both were mistake on there part..they acted like they didn't care about my time..
CHARLES S | Overall ExperienceEasy dropoff and friendly service!
Raquel KNothing the ladies down there on Dalton are great
Terrell WStaff was helpful and knowledgeable
Anthony M | Overall ExperienceKeep it just the way I experienced it. You really have good employees and they all seem happy to be of assistance .
MARVIN SPerfect. Easy and affordable
Ken SNothing you guys are doing great Heidi is a great employee she actually helps the customers and walks them through the whole process totally professional I'd highly recommend
Joshua AThis location struggled to get my U-Haul reservation correct. I ordered 2 one way 26' trucks with vehicle transportation trailers and they messed it up. I had to spend extra time when returning the equipment because on my paperwork it had the correct return location for each truck but somewhere in the system they mixed them up. When people are moving, it is already a stressful time and I had time constraints which were affected by U-Haul's inability to figure out the paperwork on their side. Very frustrating and time consuming experience. I have been a repeat customer and it seems each time I use U-Haul, the level of service continues to get worse.
Kelly SNo comments
Minuette DThe agent was very helpful and nice
Jamie GI used the counter to check in. I-Haul associate was very friendly and quick to process my reservation. I used the app to return the vehicle and it was very easy to get the vehicle back.
Regis SI wanted to recognize a wonderful staff member who made my experience 5 stars Heidi. She was professional, knowledgeable, and really made my rental experience the absolute best!
Tracy BTHE STORE MANAGER THAT HELPED ME WAS AMAZING!!!!
Penny SThe rental van has an extremely strong smell of cigarette smoking. My clothes and hair smelled of smoke. When I asked for another van I was told there were no others to exchange.
Jenelle HProfessional team. I was in and out quickly when returning equipment. Large quantity of rental equipment on hand at this location.
JOSEPH MJerome was great! Made my rental process easy for pickup and drop off!
Erin Rmoving boxes were fairly clean but confusion over pricing took return time to ridiculous levels. Finally resolved with refund after 45 minutes.
James RThe people that work there to be more professional never going there again
ARIANA CThe van was ready when I arrived. The staff was friendly and everything went smoothly.
Kimberly TStaff were very helpful and friendly. Helped step me through the process, showed me what I may be doing wrong with the app, and then took care of the check-in process for me.
William WGreat customer service
Venus Btoo expensive for such a small place..
DEONTRINESE W | Overall ExperienceTried to use the online check-in with the app. This took longer than had I gone to the counter because it required my supplying the same information that I gave on the website when reserving the truck. Finally had to go to the counter anyway. Upon returning the truck, I was told there would be a charge of $37.35 for gas (at $4.75 per gallon). I knew I had to pay for gas that I did not replace, but they CLAIMED I used 8 gallons of fuel. The odometer showed ONLY 20 miles traveled upon returning. That calculates to 2.5 miles per gallon. You may think I am sutpid, but I know that truck gets better than 2.5 miles per gallon. This is fraud!!! Believe me, my public reviews won't be so kind..............
Rod GI love this location. They are very quick and professional about everything.
Raquel Bthe check inn man was very nice and quick to finalize drop off
James VKey was not brought with the lock and then was lost by facility and unable to be brought the next morning. My son had to drive out to the facility to get the key later that next day long after his help had arrived to do the unloading
Loretta Jnothing- it was great!
ray BI work downtown in the business district and our company needed to use a rental truck. I was excited to know there was one so close. However, the guy at the counter when I rented the vehicle on Tuesday morning seemed very put out and bothered to assist me. I work in customer service and would suggest that better training or an alternative front desk person is needed if you want customers to return. The guy working with him behind the counter seemed fine and went and got the truck for me and was honest about the truck not being full and only on 3/4 of a tank. When I returned the truck the two guys that I talked with seemed fine and willing to help if I needed it. Unfortunately to avoid the chance of another bad experience with the guy I rented with I am not sure I will use this location the next time our company needs to rent a truck. I also never got a receipt once I did the self checkout but did get a survey. I hope I can get that figured out.
Charlie SI've been to this UHaul location more than once and each time, there were helpful people and totally unhelpful people working. My latest drop off story is that I was at the UHaul location shortly before they close at 7:00. I went to the return equipment line and there was a truck in front of me, so I waited. After 10 minutes, I walked to the office and they had just closed. I told the manager my predicament and she told me to just "back up the trailer and I'll check it in the morning." I'm not good at backing up and couldn't get to the lot she told me to park in. A nice worker (guy with a grey beard) unhitched the trailer and just pulled it to where it needed to go. He was very helpful and very nice - and spent the extra 5 minutes with me to return my trailer.
Jean TEverything was beautiful, I couldn’t find me a place to move, so I decided to stay in my apartment. I really enjoy this place for a short time. I really enjoyed the ti that I had wit you. Thank you. Rose Tims !
Rose T | Overall ExperienceI reserved a cargo Van for pickup at 10am when I got there the desk said we don't have any vans I told him this is my reservation number and it's confirmed then he became rude and told me there's nothing he can do I need to talk to his manager I talked to his manager and explained what's going on but he also acted very rude and left me waiting for about 15 minutes with no answer and having no choice I decided to rent a 10 foot truck that I didn't reserve or need This place needs new employees that care about customers
Fouad SNeeds more Karts, better floor direction and more inside pickup/ drop off car space.
melvin c | Overall ExperienceIt is a very good facility and always clean
Antoine J | Overall ExperienceStaff could be friendlier they always have a look of inconvenience on their faces whenever anyone is in there asking questions
James M | Overall ExperienceAs I said before customer service was excellent
Marsha RKeep with the excellent customer service.
Marsha RYou guys were great
Jhaveair SThe online service was great. only complaint I would have is a big water pipe going threw my storage unit made it very difficult to move in. Also it takes up space
Erika A | Online Move InExcellent place
PALANIKUMAR APeople are friendly and knowledgeable
Robert SI didn't like how I was charged for 100 miles up front...first couple times I used a uhaul I got asked what miles I needed...I had just enough money for a day of using it...the miles I thought I was going to use...and then gas to put back in...since I got charged 100 upfront I didn't have money to put gas back in then got hit with a surcharge
matthew bThe staff and managers were 1st class. This is an top tier facility.
GREGORY L | Overall ExperienceThey are always helpful & friendly.
Donna BEverything was great from check in online to check out in person, professional customer service.
James SAll is good
MARVIN SOverall it's about the customer doing what they need to get the job done
Camella HOther than some minor difficulties in linking my account with my rental, which the staff quickly helped solve, a fantastic experience. Staff in the office was phenomenal, super friendly, super quick, made the moving process headache free every time.
Samantha A | Overall ExperienceWas my account severely OverCharged?! No Way did my latest truck rental @$80.00 hold total Double @truck return! I Demand a review of the charges and proper adjustment regards my account. ...Else, U-Haul is fine w/ me.
PATRICIA KI had to check-in myself at the desk, instead of the rep helping. I had to check my vehicle back in while the reps sat at the desk. taking 16 pictures while the app crashed. It took me 20 minutes to return the vehicle. When it was in hours and reps were doing nothing.
Lucas SAll is good, Thank you UHaul
patricia k | Overall ExperienceExcellent staff. Very clean facility.
CHARLES V | Overall ExperienceIt was nice having my stuff safe for a year. It smell like a sewer had busted. The smell was horrible
vanessa g | Overall ExperienceThe storage facility is extremely clean and very well lit. The convenient, clean, and spacious restrooms were also a plus. Occasionally, the sliding doors between the 1st floor area where the carts are stored and the garage bays were locked during non-office hours. This was VERY inconvenient, as I was not able to pull my car into the garage bays at night or early morning. Otherwise, the facility is great.
WILLIAM L | Overall ExperienceI had a great experience at this uhual multiple times , staff is friendly and helpful and when I had any questions or problems Rob was happy to help ! I would recommend this uhual location over any other one ! Thank you !!!
Brianna S | Overall ExperienceHeidi went above perfect customer service. I've been to a few different u hauls and this one is the nicest I've been at especially for size and location of the city
cash b | First ImpressionsThe was very helpful understanding generous and very considerate
Nicole P | Overall ExperienceCode keypads don't work properly
John D | Online Move InI had one issue and that was the end of the end of the new deposit amount was not shared the increase on the weekend gas mileage was different from the times that I’ve rented before it has always been 69 or $.79 per mileage on the weekend but the clerk said that it’s always been $.99 on the weekend and that is not true and I have proof to show that my mileage is always been on 69 or $.79. I like to know these things prior to renting and not when the transaction is made.
Lettie R | First ImpressionsThe billing kinda sucked since it took my money out so my accounting was accurate for a period. Then somehow all of the bill was placed back into my account so my numbers were way off and I spent money I didn't have. Perhaps this was my fault but I never would have had this issue if the billing was straightforward in the first place. Billing was for the truck I rented along with this storage facility
ANGUS C | Overall ExperienceJerome was very nice and helpful.
Brittany B | First ImpressionsThe Staff Is Very Helpful.. Thank You!!!
SONYA M | First ImpressionsThe staff were all helpful and friendly whenever I interacted with them by phone or in person. My transactions were seamless and quick. The storage area is CLEAN and it smells clean. I saw housekeeping and maintenance staff inside working. The van I rented was clean. Again, check out and check in was quick and easy. I highly recommend this facility located at 2001 Dalton Avenue, Cincinnati! ⭐️⭐️⭐️⭐️⭐️
Delores W | Overall ExperienceHiedi was very helpful 5 stars
DANA J | Overall ExperienceHedi is the backbone to this U-Haul location. Very professional, knowledgeable and hard working. The next time I decide to do business again, i am going to make sure i deal with her "only"!! She makes the process smooth & easy. As far as im concerned, Hedi has my vote for " Employee of the year"!!
Von T | Overall ExperienceDidn’t rent the unit. We were close on the other side of town.
Phillip M | Overall ExperienceExcellent customer service from our first rental, use of the storage facility, to the second rental and eventual check out. A great offer/program perfect for college kids changing apartments. Highly recommend.
Emma K | Overall ExperienceThe staff was friendly and helpful, the facility was clean.. I would highly recommend this UHaul location!
Chapin F | Overall ExperienceI had multiple issues with setting up a storage. The first one they gave me had stuff in there and the had to move me an another unit. It’s took like an hour to make the reservation and then when I got there the reservation needed to be changed
Mohamed K | First ImpressionsVery clean facility. Smells great. Staff friendly and helpful. Security measures in place. Carding in and out to use/get in to the building. Would recommend this facility.
Delores W | First ImpressionsGreat storage facility. It was better than my expectations. Very clean. Smells clean. Staff nice and helpful. Security measures in place and working each timdd Ed I came to the facility. Highly recommend.
Delores W | Overall ExperienceStaff and especially the General Manager was rude not helpful in any way showed no type of remorse or understanding for people who have jobs and that work so I was unable to retrieve my things worst storage place ever I do not recommend the staff there only wants to see what they can get for themselves out of auctions and people personal belongings they never call rumpke to pick up anything instead of helping people they ruin them
Chiquita W | Overall ExperienceNice and friendly
Anjenette D | First ImpressionsHeidi was great Jerome and the new young female manager, We're amazing. I appreciate your help sorry for the mess you all were closing in 15mins Oh the ower with glasses went above and beyond I can keep going on 💯 THANK YOU I'LL BE BACK SOON I WILL NEED A TRUCK FOR MY 85IN SCREEN.
Christina C | Overall ExperienceVery clean. Well trained staff!!!
michael t | Overall ExperienceThe woman named April in the storage area in exceptional. You seriously need to commend her. She helps everyone. I stood in line and 4 people ( helping 1) ignored me. April walked in for her break. Acknowledged and helped me. Stopped her break and went back to storage. I’ve been in and out of the facility for 2 months. Every time I’m there April is on the move and helping everyone. She is literally the one person that helped me with EVERYTHING! She has amazing customer service and she’s a worker. You should be thankful you have her at the facility. I was very glad she was there!!!!!!!!!!!!
Karen K | Overall ExperienceEverything was good up until I left. I found mice droppings in my storage and I didn’t have no food in my storage unit at all.
talisha h | Overall ExperienceEverything went great!
Yolanda M | Online Move InHaven’t had the whole experience yet
Valerie W | First ImpressionsGreat service from the staff. The facility and van were clean. I am very pleased with this establishment.
Delores W | First Impressions🕊Heidi was very professional and helpful!
Lonnetta P | Overall ExperienceI had alot of questions Heidi was very helpful & had a great attitude
DANA J | First ImpressionsThis establishment is so incredibly nice and helpful. It’s spotless and everyone is so nice an available. The young lady that checked me in was amazing! Thank you
Karen K | Online Move InThe supervisor were very inconsiderate and rude!!! They sneaky and definitely NOT to be trusted at all.
Chetonia J | Overall ExperienceThe staff was very polite, they me feel comfortable and yes I will always use the storage in the future. And relate to family as well as friends.
Ivory F | First ImpressionsI would highly recommend the Uhaul on Dalton Avenue, Cincinnati. Great staff clean place decent pricing!
samantha b | Overall ExperienceVery poor no communication
Toriauna A | Overall ExperienceStaff was wonderful, this is one of my favorite locations to do business at.
Saretha B | Overall ExperienceAs I was bringing my things to my new location, I would notice roaches in the furniture, and bags coming out t Into the new resident. Then I was told my things would be auctioned out, I couldn’t afford to bring the bugs. My overall experience with the location and staff was amazing for sure. Just wished I could have be compensated.
WILLIAM A | Overall ExperienceHeidi was amazing. She obviously did many jobs. She was kind compassionate and funny when I really needed it. Helped us so much. Rob was great too. I spoke with him early in the am. He helped me with a problem. I got to meet him that evening. Great crew !
Marci B | First ImpressionsWhoever the lady was that checked me and booked my storage locker on my appointment day was The Best!!
melvin c | First ImpressionsI shopped several facilities before deciding on UHaul. The staff and the service they provided was the deciding factor on choosing U Haul frankly. 💯
michael t | First ImpressionsThe line was very long to get helped, so it seemed to make the reservation we made irrelevant. Employees weren’t friendly, had an AirPod in one ear, and talked so quietly that I barely knew what I was agreeing to. I requested a 5 x 10 unit and they gave me two 5 x 5s, which presented some difficulties for making my things fit. They also only gave me one lock, so I had to go pay for another one even though it wasn’t my fault I was given two separate storage units. And when I paid for the additional lock, the employee didn’t even hand it to me. I had to go ask another employee to give me one of the locks because I just purchased it and wasn’t given it. The carts for bringing in our stuff to be stored were convenient though and the price wasn’t terrible.
Sarah B | First ImpressionsThe staff was very courteous and helpful upon check-in, but the elevator stopped working mid-move preventing us from accessing our LL storage, and the uhaul staff became irritable as I looked to them for solutions. As a result of the inoperable elevator, I had to pay moving company for the (2-hr) additional and totally unexpected wait time to have the elevator fixed my maintenance. I would not recommend a storage until that requires elevator access at this location.
Clare B | First ImpressionsThey were not transparent about how much the storage would cost
AARON C | Overall ExperienceI don’t know who I need to talk to but they charge me for the tow thing it supposed to be free cause I was helping out and also I didn’t get no discount or credit for it.
Lakesha D | First ImpressionsN/a
Nathan P | First ImpressionsPerfect customer service
Jaquay F | First ImpressionsAwesome staff, very courteous.
JON C | First ImpressionsI was very pleased with the Dalton location. It was first time using this location and I would highly recommend friends and family to go the Dalton Location. Even the staff was professional and quickly served me with EXCELLENCE.
Lettie R | First ImpressionsThe evening manager was awesome, she made me very comfortable. Besides the card entry for storage it was very good.
Marena W | First ImpressionsThe quy that serviced me goes above and beyond he very quick and precise great clear customer service skills he’s also very easy going with changes when they need to be made .. he’s definitely the reason I’ve returned to this location twice this month .. he’s certainly a great asset to you alls UHaul team ..
MARTISHA R | First ImpressionsMy belongings were stolen by an employee who stated that in your policy you keep an extra key in case I loose mine thinking positive cause I do loose things I never thought he would lie like that he watched me since June last time there sep 7th went there oct 16th and all my stuff was gone. The lock was put back on and we are the only two who had a key. That’s not even your policy so he was up to no good from jump. Very deceitful and wrong. I had 15000 dollars worth of stuff 30 pairs of shoes Jordan’s air max etc clothes purses things given to me bags dishes custom made shoes heels I mean they took everything. And left some of theIR things in it and tore up the stuff that’s still In it. I’m very upset and very disappointed and I want all my money back. They stripped me for everything I got 3 pair of shoes now AND NO CLOTHES. Something needs to be done QUICKLY. He lied to me and I trusted this place why even suggest that if it’s not your policy. a faux fur crop coat name brand hoodies hats glasses. Damaged my tv and everything they left. I’m hurt.
DACIA W | Overall ExperienceGreat customer service
SHELIA R | First ImpressionsLost my car keys there asked the General Manger if he could play the parking area cameras back GM insisted the cameras were live only then when I inquired about storage cameras where I just put my belongings he stated those do record. Now I'm out of $850 key fob and haul couldn't help me sadly
Mya P | First ImpressionsI would like to know where you get your wax for the floors. They are so shiny.
ADILAH A | Overall ExperienceI paid to much look it up we went for your place to cornrain then back to your place not use much gas or miles so let me no paid yous a hundred dollar n only got back 18 dollars wow
DANA S | Overall ExperienceNone
William M | First ImpressionsThe only small complaint I also mentioned in a prior review, was to let customers know to purchase a lock for the unit. I had to wait in line again to purchase the lock. Otherwise everyone at this location was very nice, patient (it has been VERY busy each time I have been in) and helpful!
DEREK S | Overall ExperiencePest control is bad I had all my stuff wrapped up tightly secured next morning my storage unit was full of roaches crawling everywhere I ain't seen roaches in 20 years I was really disappointed,
Eddie W | Overall ExperienceThe staff and facilities were great.
ALICIA T | Overall ExperienceRobert were professional, I appreciate his expertise
MOSES B | First ImpressionsExcellent customer service!!!
ALANA M | Overall ExperienceAlarm keeps going off when we opened the unit. I’m not sure if we were following directions properly but we could not access unit when the office was closed.
Traci M | Online Move InThe staff were incredibly helpful and accommodating. I don't know her name, but someone working on Sunday 7/17 went out of her way to make sure we had everything we needed. Service could not have been better. Thank you!!
danielle y | First ImpressionsAwesome customer service provided
Carrie B | First ImpressionsNice people, reasonable rates, and the facility is well cared for. Thank you!
Brennan N | Overall ExperienceGreat place and great staff! Thank you Gary Smith for all of your help and hard-work for us during our move!
Gage M | First ImpressionsSometimes the lines to talk to someone were very long
Abdiel A | Overall ExperienceDalton ave staff was excellent
KYLE C | First ImpressionsThe young ladies that worked this particulate day (Sunday) were absolutely amazing! It was a very sensitive time for my family since we were moving out of our family house before auctioning. Their kindness, friendly disposition and professionalism helped in so many ways to lessen the blow of the day. The little things mean a lot...Thank you from the bottom of my heart;)
Shaunda B | First ImpressionsUhaul put my storages up for auction without consulting with me.
VIRGINIA H | Overall ExperienceJerome was exceptional great customer service he was very busy but he made our experience one to remember everything was very neat and clean hands down best customer service ever
Julie J | First ImpressionsThere are not enough carts at the entrance. I waited 15 minutes for a customer to return a matress cart so I could move into my unit. I paid too much money for my unit to be inconvenienced like that. Please hire someone to make certain carts are available at all hours of operation. Thank you.
Rita K | First ImpressionsThank you so much even though I wasn't there long I had a great experience it was clean the staff was awesome the owner was awesome I have no complaints at all and if I needed to store my items again I would definitely go back to U-Haul storage.
Laceva W | Overall ExperienceFirst my name is April Landrum. I can say it was a Process, nothing like the previous place I was at. But with that being said They Sold The Building. Are you guys planning on Saleling the Building in the Near Future? It’s a lot getting use to a new facility, I’m not there yet but do see some pluses so I’m not complaining just still trying to process. At least it’s still downtown and in the hood😀
April L | First ImpressionsThe guy who helped me yesterday was amazing. Moving for me this time was very stressful and had me kinda on edge. Although I wasn’t having a good morning he was patient with me. By the time I left I was at ease. Not only because he listened to me vent and be a lil crazy but not once did he judge me or was he rude. I think I was even smiling. Lol sorry I can’t remember his name but he made my day
Sonya T | First ImpressionsA lot of my electronic's where damaged and I didn't appreciate my lock being cut off and replaced! I also had other items that was not in my storage!! I don't know what's going on but now I got to replace everything. I have no stereo and smart tv. I had insurance!!!
tammy m | Overall ExperienceThe dude who worked there changed my lock that i bought from them to install a “safer one” without my knowledge, he then lost the keys and made me pay 50$ To drill the lock
Atheer A | Overall ExperienceGREAT SERVICE. THANK YOU.
tammy m | First ImpressionsNone
Regina F | First ImpressionsVery nice and friendly done a great job cover all bases
GARY B | First ImpressionsI LOVE working with folks at Uhaul. I have moved 4 times in the past year and uhaul always worked perfectly for me. Forever a customer!!
Robin C | Overall ExperienceFront Desk Was Great And Helpful Especially Ms.Deb Perfect 👍
Dajuan B | Overall ExperienceThis is the best ran, most secure storage facility I've rented from.
Tonia B | Overall ExperienceThe carts provided for renters were incredibly helpful, the facility is well maintained, and the staff on Dalton St. are very helpful. I will use this location for storage and rentals again when I need it!
Courtney G | Overall ExperienceStaff was always very helpful. Process was easy to sign up and move out.
PAUL S | Overall Experiencethis U-Haul facility was & is of good satisfactory standings .
Arthur t | Overall ExperienceI left because manager Greg cut my lock off (and cut the locks off other units) without notice or even a phone call, allegedly because we did not have right kind of lock. Not even a phone call to let me know. Without having notice that , I showed up with a large load with no way to put it in my unit. And when I called to complain and ask to be let in my unit, Greg cussed me out, dropping the F bomb. He also treats his staff poorly. I would never recommend this location.
Jeffrey B | Overall ExperienceThanks for keeping my stuff save
sheena j | Overall ExperienceExcellent customer service.
carl P | First ImpressionsGreat ppl.
ELLIS S | First ImpressionsKeep up the good work
luwana/ f | Overall ExperienceAlways helpful and friendly
CHRISTINE H | Overall ExperiencePricey. Felt like U-Haul was charging a lot for small things.
Atul A | Overall ExperienceGreat service, friendly staff, ready to help
Henry B | Overall ExperienceWhen i first moved in the place was immaculate started going down after more people moved in but i would use the service again if needed thank you for everything
jaqueline c | Overall ExperienceI appreciate the service it was great.
ELLIS S | Overall ExperienceWe literally wouldn’t be anywhere without Gary he helped us through our whole moving process a true blessing!!! 10/10 would recommend
PRINCESS P | First ImpressionsExcellent Service
Larry T | First ImpressionsGreat location! Employee that helped out was super helpful.
Conor S | First ImpressionsFantastic establishment.
CHANTAL H | Overall ExperienceEverything was great
john C | First ImpressionsThe person working was incredibly helpful, unfortunately, the facility was a mess. I think they are probably understaffed. They couldn't find my reservation, then they did, but there were no storage units left of the size that I had reserved. Finally, we got a unit, but when we went to open it up, it was already taken. After that, we got a room, but there was no lock on the room. We put our own lock on, but moments earlier they expressed concern about our type of lock that someone could easily cut it off. They told us to call back this morning, but no one is available on the phone. They have security cameras set up, but I doubt there's anyone available to watch them. There are under staffed, very clearly and there is too much to do for only 2 people.
Corinne W | First ImpressionsMr. Smith and his team were very professional , service orientated, and helpful
ARTHUR B | Overall ExperienceGreat experience with this location - thank you!
Bailey B | Online Move InGary smith was very helpful and knowledgeable.
CHRISTINE H | First ImpressionsThe experience was what I expected it to be.
Atul A | First ImpressionsI had my storage unit for about a year and a half and never had one issue. The faculty was clean and very well maintained.
Andrea C | Overall ExperienceI really appreciate the management. They were very professional .
helen B | Overall ExperienceEverything was great!. I would definitely use this facility again
Anthony R | Overall ExperienceEveryone made this experience easier than I thought it would be. Staff was very professional
Anthony R | First ImpressionsI called this facility prior to going in person to explain the situation, the person who answered seemed to be clueless to the "online move in experience" that the website refers to when you sign up. When my brother went to the facility, he stated that he gave them the confirmation # to access my reservation/online move in experience. While completing this move in he stated the staff attempted to sell him a higher monthly rate, a lock, and the insurance. He showed them the lock he had (previous U-Haul lock), he attempted to show them the PDF of my insurance, and he also showed them that the confirmation reflecting the monthly rate along with the free month given. My brother got me moved in. I checked my bank account a few days later. I was charged $68+ I called the facility to resolve the situation and even asked to speak with the person noted (Gary) who was supposed to resolve any issues. Gary explained that he felt my brother had an attitude and expected his staff to know everything from the confirmation/receipt I sent him in PDF form. I let him talk about everything he felt, we as consumers had done wrong. When I attempted to ask questions according to the "virtual move in process" I'd read about, ask for confirmation of my contract, and clear up any misunderstanding he repeatedly interrupted me to tell me how unpleasant my brother was to him and his staff. Without allowing me to ask any questions or understand what we could do to resolve my current issues. I still never received an electronic copy of my contract or access. Nor have I received a confirmation that the $68+ charge was credited back to my account. Instead I was interrupted, phone disconnected, and left feeling confused. This is quite possibly the WORST U-haul experience I have ever had after several interactions, different types of services/products, several locations.
Tolandra C | First ImpressionsI'm thankful for your help keeping our stuff safe Friday my daughter realized that I had all our stuff and it made me feel good to have it together. Thanks for being so nice to me.
Andrea D | Overall ExperienceThis was an extremely well run facility. I would recommend this facility to anyone. Excellent personnel also, never a problem.
Pamela G | Overall ExperienceThe brother with the long locs was an excellent representative for UHaul. He was courteous, kind, knowledgeable. Thank you
Robin C | First ImpressionsEveryone was very helpful and professional. Love the energy when you walk in. I really like the dalton ave location and use it exclusively even when it wasn't the closest location to me.
Misty W | Overall ExperienceThe staff was friendly and helpful; the facilities were clean and well maintained. I was pleased with all aspects of the process of self storage at this U Haul facility. I would definitely recommend it.
Henry D | First ImpressionsGreat staff
vivienne b | Overall ExperienceThey were very helpful and did an excellent job. I would highly recommend them.
rick C | Overall ExperienceI will be renting another U Haul within the next month
Priest L | First ImpressionsOur pick up location was changed and the pickup time was changed twice. Somewhat of an inconvenience since we were trying to vacate the property at a certain time.
Philip W | First ImpressionsThey were supper friendly on the phone and at check in. I was a little confused about how to use the security code to get in building, having never done it before, and set off the alarm. They came to my rescue. Being able to pull into the garage and the use of dollies made our move so much easier! The place was very clean and well lit. Will use again.
Karen P | Online Move InGreat storage facility, friendly and helpful staff. if ever, in the future, I need another storage facility I will definitely pick this one. Sincerely and thank you, John L Miles III 502-807-9219
Johm M | Overall ExperienceEverything was perfect on their end, they made my hectic day less stressful with their kindness.
pat f | First ImpressionsVery friendly and helpful
vanessa g | First ImpressionsI have truly enjoyed storing my personal belongings at this downtown location for location, pricing and convenience. Very personable and professional staff, friendly to work with. The store always has a fresh and clean smell upon entering this facility.
vanessa s | Overall ExperienceClean, bright and can enter anytime of the day.
john b | Overall ExperienceDifficulty with uhaul honoring the initial promo offer (billing), but issues were resolved. Mr. Hurley and other staff were helpful and friendly. Convenient location and nice facility.
glenda O | Overall ExperienceNice place to use , and I would recommend anyone to use this company any time
Johnda D | Overall ExperienceMR.HARRY IS AWESOME AND THE STAFF WERE COOL. THE PLACE WAS VERY CLEAN AND IF I HAD A QUESTION OR CONCERN ABOUT SOMETHING, MR.HARRY OR ONE OF THE STAFF MEMBERS WAS THERE TO HELP. THIS LOCATION FELT LIKE FAMILY.
kenyada h | Overall ExperienceAlways friendly patience helpful and very happy employees.
Michelle C | First ImpressionsThe staff was very helpful.
April D | Overall ExperienceYour teams in both Katy and Cincinnati did an amazing job making this an easy transition. I am very happy with my experience with your company!
Dwayne S | First ImpressionsI absolutely love this facility. Good price, new storage unit, clean truck. Uhaul has made moving so affordable and convenient for us.
dakota Z | Overall ExperienceSoon as we paid our storage unit. Two days later we ask to leave by the manager. He accused us of using the electric and another things he also said that we needed a place to say. He start cussing .
crystal w | Overall ExperienceI have been using Uhaul for many years and recommend it to everyone
Rachel B | Overall ExperienceMister Harry hurdle and company did a fine job of helping me with renting a truck and getting a storage bin. Very professional
GEORGE J | Overall ExperienceI don't have access to my storage yet. None of the key cards would work, so I couldn't move items in yesterday. Regular customers had the problem. same
shirley b | First ImpressionsThere were at least 3 changes of how the pricing of the "free" unit worked out. I was very annoyed with that. It went from free to...I had to buy a lock for the unit, to the day of I had purchase ins.
ajia p | Overall ExperienceThe staff was all so helpful each time i came up there
Marie S | Overall ExperienceNo comment
Carla R | Overall ExperienceGreat!!
Aramis b | Overall ExperienceDid not like that I could not access my unit after 10pm. The guys in the office had no idea how to set up these units w/ 1st month free. I was in there for over 2hrs on initial setup
Michael K | Overall ExperienceThis staff was the best ever. Harry is a great manager. They all should be proud of the great customer service they provide.
cathy s | Overall ExperienceGreat experience. Staff incredibly friendly and willing to help!
BRENDAN M | Overall ExperienceAlways polite and responsive to all questions and needs.
allan g | Overall ExperienceThe staff was very helpful
Braden B | Overall ExperienceThe staff was friendly and helpful. The move in process was so quick and easy.
Andrea C | First ImpressionsClean well kept facilities and the staff is very friendly.. they made my situation an easy process!!
carolyn c | First ImpressionsNo
theresa g | Overall ExperienceToo many tripped alarms. Felt unsecure at times
Edward J | Overall ExperienceCustomer service was very professional.
aimee N | First ImpressionsVery clean facility. Friendly service
William M | First ImpressionsSlow check in even though we did everything online. Size of unit recommendation was off and we had to get another unit. But otherwise easy and friendly. I like that the place is kept up and clean.
karen s | First ImpressionsThe guy in the store was extremely helpful an nice, I'm so happy they made my move less stressful
Ashley T | First Impressionseverything was great
annette r | First ImpressionsGood experience
shatonnah g | Overall ExperienceNot only is customer service lacking but wackado has to go! If u want to collect. Have your boss contact. My lawyer. Do not contact again or else!
brian j | First ImpressionsI want to say thank you U haul for everything.
Ortegca O | Overall ExperienceDidn't like wouldn't recommend this location jerks
RICO S | First ImpressionsGood experience! Clean, helpful, and well-secured.
STACEY K | First ImpressionsGreat Service!
elizabeth h | Overall ExperienceThe pricing is high for such small storage room
beatrice t | First ImpressionsFriendly!! Got the job done. I had a pleasant experience.
elizabeth h | First ImpressionsGreat place for storage. Excellent !
perry w | First ImpressionsThanks
george c | First ImpressionsThe staff was extremely nice and customer service was great
Angela M | First ImpressionsThis was the best moving experience I have ever had. This UHaul location was prompt, hellpful, and went above and beyond to assist us. I recommend this location for all of your moving needs.
Quivari J | Overall ExperienceAwesome service!!
Carla K | Overall ExperienceI didn't like that I had to go in person toa UHaul location to cancel my storage. Signing up done by ph, confirmation was done thru email, therefore I should have been able cancel on on line or by ph
beverly e | Overall Experience...
Peter S | Overall ExperienceGreat experience
terry r | First ImpressionsRyan was very helpful and nice
CHARLES W | Overall ExperienceI rented an auto transport and made reservation for a 30 day storage ,10 by 20 to store a 1927 classic auto and upon arrival I was told my storage area was on the 3rd floor and only a freight elevator
Robert P | ReservationStaff was very helpful.
Charles B | Overall ExperienceChecking in was a nightmare. At least checking out was not as bad once I finally got up to the counter. Only one person working and 5 people waiting in line.
THOMAS K | Overall ExperienceEmployees of this store are very helpful.
Kristina B | ReservationEmployees there are great.
Kristina B | ReservationEmployees kept me standing around while they talked about flat tire on employee car. Could not get the space wanted due to flooding. Would not copnsant anything for larger and less convenient.
THOMAS K | Reservationit was a very good experience
lorie m | Overall ExperienceThe unit I initially reserved was given to another. Even with this mishap everything happened to work out for the better. I actually needed a larger unit than what I had previously reserved. THANK You
mellisa s | ReservationNeed access to more than one elevator. People held up the elevator to move their items therefore other people to had to wait until they came down to the main floor, waiting caused me to pay extra!
gale j | ReservationConvenient and easy. Will use again if needed.
Ann M | Overall Experience