Customer Reviews for U-Haul Moving & Storage at Downtown Main St

1,612 comentarios

1117 E Main St   Grand Prairie, TX 75050
(E of Belt Line Rd)

(972) 262-5116

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(972) 262-5116

1117 E Main St
Grand Prairie, TX 75050
(E of Belt Line Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sairaj N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas P. 
Clasificación:
5.0

Nice staff!

Jessica T. 
Clasificación:
5.0

El cliente no dejó un comentario.

aaron G. 
Clasificación:
5.0

Ask the customer if they would like any explanation or demonstration about operation of the truck or in particular features not usually on typical consumer vehicles Perhaps maybe even available short and relevant video options) Ask customer if they might be going on any automated tollways and if so explain to them how and by whom they will be charged Start with a full tank of gas which customer needs to return the same when done — everybody knows what a full tank is, our service was excellent but this is comment about how different is is to tell the customer they need to bring it back as it is now and it is now "11/16ths" full (actual level we were told, gauge only measures to eighths, so customer has to thin not of "full" tank but 11/16ths, or 13/16ths, etc — people have to literally calculate fractions to figure how close that is to a fraction they might understand, like quarter tank, etc) This location and staff was excellent — I will return and encourage other so to as well

Steve F. 
Clasificación:
5.0

Quick and painless chdck

Attis M. 
Clasificación:
5.0

Both guys at location were very knowledgeable and quick to answer any questions I had. No words to describe level of customer service displayed. 1000 stars!!!

Rashad C. 
Clasificación:
5.0

NOTHING! THE STAFF AT THIS GRAND PRIARIE LOCATION IS GREAT

Kennerh R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernesto M. 
Clasificación:
5.0

Y'all did an awesome job, great customer service. I highly recommend this location on Main st. In Grand Prairie.

yesenia C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alondra R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kennerh R. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN L. 
Clasificación:
5.0

Thanks for the help getting my reservation corrected.

Sean M. 
Clasificación:
5.0

Excellent customer service and team.

Wahsaan B. 
Clasificación:
5.0

You may want to update the video that the key drop box may also just be at the front door rather than an orange drop box

Kevin S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gordon D. 
Clasificación:
5.0

Great service from a super manager.

Bertram B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caul J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa F. 
Clasificación:
4.0

El cliente no dejó un comentario.

CAREY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sylvia B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Christina S. 
Clasificación:
4.0

The trucks seem a little beat up :/

Jenace S. 
Clasificación:
5.0

Your website / software is wonkeeeee.., it's almost like you can tell like you didn't spend very much money on it. Feels like it's an area that you need to throw a lot of money at. You're probably originally took everything you had and try to combine it and a slapstick way. It has lots of holes and it is not user-friendly. It's sad to see that ain't multimillion-dollar company like U-Haul have such a crappy website and software.

Frank F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose S. 
Clasificación:
5.0

Good service thank you

GLORIA T. 
Clasificación:
5.0

Great Job

Manolito G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alondra R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dianna m C. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOMEFRED M. 
Clasificación:
5.0

Fix your app. When I returned my trailer after hours it asked me to take a picture of the clean trailer but it wouldnt upload photo. Then it asked for a picture of where it was parked. And again it wouldnt upload photo. Very annoying when trying to return a trailer at 1:30 am.

rick H. 
Clasificación:
5.0

The staff was accommodating, courteous, and friendly. Couldn't have asked for a better experience!

Anna W. 
Clasificación:
5.0

Keep up a good work

Nkunda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH S. 
Clasificación:
5.0

great and organized............would recommend these guys to anybody. have used them for years and consistent customer service

Morgan L. 
Clasificación:
5.0

👍🏻👍🏻

Jose A. 
Clasificación:
5.0

The customer service was excellent. The agent was very helpful and very professional.

Sherrill W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley W. 
Clasificación:
5.0

Great service

Veya S. 
Clasificación:
5.0

can't think of anything

Charles H. 
Clasificación:
5.0

Give the GM more for payroll, because that man is absolutely amazing. One of the nicest people in the DFW area I've come across, and absolutely the best Uhaul I've ever been to. Highly recommend!!

Tyler B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonel E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
3.0

El cliente no dejó un comentario.

RAFAEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan B. 
Clasificación:
5.0

Nothing very body was very friendly and attended to us very prompt manner

RUBIN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

angel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Camisha H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gordon D. 
Clasificación:
5.0

We loved the sale cleark very helpful and awesome

Katie Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raul L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Salem A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth A. 
Clasificación:
5.0

keep up the great work 👍

Nathaniel D. 
Clasificación:
5.0

Moving is already a taxing event. With the pick-up being an unpleasant experience, the representative at this location had the warmest attitude. He assisted me, via my phone, through the process. After my experience with him, I might give Uhaul a go again.

Erika P. 
Clasificación:
3.0

Improve the speed of your service. It takes too long to get in and get out.

LOREN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth R. 
Clasificación:
5.0

Friendly place

Richard T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rossana M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

I originally chose this location for drop off. Uhaul sent me a text telling me to drop off at another location, went there and they don't accept large trucks. So we went to this one. They were great!

OREN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

Excellent customer service

Michael R. 
Clasificación:
5.0

All good

Wade R. 
Clasificación:
5.0

Excellent experience. Larry was was great to work with, answered all of my questions and very friendly.

Debra J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilfredo S. 
Clasificación:
1.0

I reserved a 20ft via 800#- the day before pickup/20 ft none available at my at pickup location in GP Tarrant location. However, the lady there was very helpful and found me a 26 footer at main st in GP. She upgraded me and give me extra miles and day

Yolanda G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kymberlee B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA W. 
Clasificación:
1.0

This time of renting was an absolute nightmare. The night before our reservation i received a text saying someone was going to call me at 7:29 pm. Never received a call. When we went to pick up our van, we were told our reservation had been moved to a totally different location. When i called and spoke with manager on duty he said "jermaine" was supposed to call me the night before. Well he didnt. Not sure how this is acceptable in any way. We were not prepared for the extra time or distance to pick up our van. It was very inconvenient as well as it was unacceptable to do. If they knew they didn't have the van the night before i do not know why they could not have driven to the other location and brought a van to the location i set up for pickup and dropoff. Also when i called reservation line after store manager had zero ability to help me, the woman i spoke with was extremely rude and unhelpful and basically told me oh well the people who had your van didn't bring it back so your screwed. If you want a van go pick it up on main st.

Dana E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALVIN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurette S. 
Clasificación:
5.0

Employees were very accommodating to my needs. They were informative, knowledgeable, and professional. There was even an instance where I made a suggestion that was against company policy and these employees upheld company policy properly and made recommendations. Very likeable pair of staff members at this location. Good job!

Joel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie C. 
Clasificación:
3.0

The after hour check-in was faulty for this reservation. It cost me $20. I downloaded the uhaul app and created a new account. I found my reservation and return link. I click the link and received a confirmation for returning my rental. But I was still charged $20.

Garrard S. 
Clasificación:
5.0

excellent service, friendly stadd

Gilbert R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANUEL G. 
Clasificación:
5.0

Larry at your Main Street in Grand Prairie was Exceptional. This man who is loyal to your company is worth $50 per hour. You need as a U Haul company need to recognize who makes you $$$. Please give this man a big raise.

Paul K. 
Clasificación:
4.0

I received an email confirmation from the Duncanville location. When I got there, there was not a trailer and the gentleman stated there has been no trailer there for several months. I rode out of my way, which meant my plans were delayed. I suggest that inventory is checked prior to confirmation emails being sent. This incident could have cost me lost money.

Kimberley G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ray R. 
Clasificación:
5.0

Great store and staff.

Alfred D. 
Clasificación:
3.0

Everything was fine. Great customer service.

Lynn C. 
Clasificación:
1.0

the agent was indifferent the whole time while he saw me and my family struggle. The only reason he spoke to us was because we asked for help. Also I will not be using U-Haul again.

Dulce M. 
Clasificación:
5.0

This place will have my business as long as they in business thank u guys. 👍🏻

Jonathan C.  |  First Impressions 
Clasificación:
5.0

Mr. Larry and Mr. John are very professional to say the least, they work with you if you are going threw a diffucult time making your monthly payments, also they are truly understanding when it comes to you communicating to them your diffuculty with making a payment, I would like to thank Mr.Larry for working with me as a disabled army veteran! THANK YOU, THANK YOU, THANK YOU! Five Star Service!!!!!

matthew b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER G.  |  First Impressions 
Clasificación:
5.0

John was an incredible and delightful staff and I can surely recommend this location

MARISIOL A.  |  First Impressions 
Clasificación:
5.0

The manager was excellent. He made what I was trying to accomplish very easy. I was able to move my stuff in a couple of hours. He was very friendly and professional. Thank you sir!

charlotte w.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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