Customer Reviews for U-Haul Moving & Storage at Downtown Campus

7,680 reviews

602 W Washington Ave   Madison, WI 53703
(W Of The Capitol)

(608) 256-3743

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(608) 256-3743

602 W Washington Ave
Madison, WI 53703
(W Of The Capitol)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Renting was quick and my return great. No hassle. Thx you.

TALIB AKBAR 
Rating:
5.0

Customer did not leave a comment.

Ron Anderson 
Rating:
5.0

Customer did not leave a comment.

Terri Dolan 
Rating:
5.0

Customer did not leave a comment.

Martin Ellertson 
Rating:
4.0

Uhaul app crashed several times during drop off. So many times I gave up on taking the needed photos.

Brett Richardson 
Rating:
5.0

Keep doing what you're doing! Good job !!

JANE QUICK 
Rating:
5.0

Customer did not leave a comment.

Terri Dolan 
Rating:
2.0

I was given a trick with less than 1/8 tank of gas and told to put gas in it and if I brought it back at 1/4 of a tank I would get a $7.50 credit! What a scam. I was then given a truck with full gas tank after complaining. The last thing I want to do is drive a truck off the lot to find a gas station. And the storage facility was filthy.

Susan Carroll 
Rating:
5.0

Customer did not leave a comment.

Terri Dolan 
Rating:
4.0

The straps on car trailer straps we rented did not work so we were unable to transport the car we intended to. We got the trailer rent refunded, but still had to pay for the truck rental to pull it and gas. Not at all a satisfactory experience. We spent $100 for the truck and $43 for gas and had a thoroughly frustrating experience.

Steven Gustafson 
Rating:
5.0

Customer did not leave a comment.

Terri Dolan 
Rating:
1.0

I reserved a dolly, but I cannot use this. The staff did not explain reason. Also, truck was very dirty. Nobody clean inside of truck. I can’t recommend this location for other person.

Heesoo Park 
Rating:
5.0

Customer did not leave a comment.

Gary Montgomery 
Rating:
5.0

The man we dealt with had excellent customer service.

Mark Moderski 
Rating:
4.0

I dropped off in the evening, and things were a little slower, but overall, good service, easy transaction.

David Waterhouse 
Rating:
5.0

Excellent customer service

toni mckrie 
Rating:
3.0

Inside of truck was filthy. Gas gauge was almost empty yet the paperwork said it was 3/8 full; it wasn’t.

Peter Souza 
Rating:
5.0

Customer did not leave a comment.

Terri Dolan 
Rating:
5.0

Staff was also great.

Derrick Taylor 
Rating:
5.0

I was happy that I could park my own car while using the rental van. Pick up and return were super easy.

Jason Butler 
Rating:
5.0

Customer did not leave a comment.

Terri Dolan 
Rating:
5.0

Customer did not leave a comment.

Steven Peck 
Rating:
5.0

Keep up the great work. Thanks

Raul Trevino 
Rating:
5.0

Customer did not leave a comment.

Terri Dolan 
Rating:
5.0

Customer did not leave a comment.

Terri Dolan 
Rating:
5.0

Customer did not leave a comment.

Tatiana Saburova 
Rating:
3.0

Customer did not leave a comment.

fatima rodriguez 
Rating:
5.0

Customer did not leave a comment.

Terri Dolan 
Rating:
5.0

Customer did not leave a comment.

Renee LONG 
Rating:
1.0

Not to charge the customer $7,000. Because the vehicle was stolen before the uhaul personal could put it in the system.

damond denney 
Rating:
4.0

Customer did not leave a comment.

YURIY SVERCHKOV 
Rating:
5.0

Customer did not leave a comment.

Mary Walker 
Rating:
5.0

Customer did not leave a comment.

Jackson Kress-Russick 
Rating:
5.0

Customer did not leave a comment.

Terri Dolan 
Rating:
3.0

The mileage listed on the agreement did not match the number on the dashboard, I realised this too late and hadn't taken a picture of it. Still feel kinda let down, though.

Anand Swain 
Rating:
5.0

Pickup was so fast and easy. 8am on a Saturday but there were no other customers and I received great service.

Dale Parsons 
Rating:
5.0

Customer did not leave a comment.

Terri Dolan 
Rating:
4.0

Customer did not leave a comment.

Joseph Sklansky 
Rating:
5.0

Customer did not leave a comment.

Terri Dolan 
Rating:
4.0

The pickup truck I rented was nearly new. However, it was not washed (looked like the previous customer went 4-wheeling in it--all muddy) and the tires were low on air (I had to add air myself). I do appreciate U-Haul's simple and fast service; renting from you is always easy and quick. And usually the equipment is clean and well-maintained. But sometimes oversights happen. I can understand that. Thanks for all you do!

BRIAN BELLIS 
Rating:
5.0

Customer did not leave a comment.

Juan Barajas 
Rating:
5.0

Customer did not leave a comment.

Zach Oswald 
Rating:
5.0

Customer did not leave a comment.

Terri Dolan 
Rating:
5.0

Customer did not leave a comment.

Terri Dolan 
Rating:
5.0

Customer did not leave a comment.

Kenneth Xiong  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Boyle  |  First Impressions 
Rating:
4.0

It would be nice if we could start with more than a fourth of a tank, so we didn't have to worry about filling up on the way there

Alek Georgeson 
Rating:
3.0

Truck share did not work for me and I had to go inside, and the employee said it rarely works at their location.

Steff Fletcher 
Rating:
4.0

The U-Haul rep went above & beyond to help me. When i asked for a bigger truck he switched me out & helped get me on the road quickly! He was great!

Margaret Carroll 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS MARK 
Rating:
5.0

Customer did not leave a comment.

Tianrui Wu 
Rating:
4.0

Customer did not leave a comment.

Alexandra Rosser 
Rating:
2.0

Was not given the dolly or blankets that we ordered. And never got a refund. We're helpful with getting the trailer set up but disappointed that we did not get everything we ordered.

Inga-Liese Hantho 
Rating:
5.0

Great Informative and courteous customer service.

tal herbsman 
Rating:
5.0

Customer did not leave a comment.

Brianna May  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri Dolan 
Rating:
5.0

Quick and easy drop-off.

JEREMY LEVIN 
Rating:
5.0

Guy that helped me was entire reason I would come again.

ERIK OLSON 
Rating:
5.0

Friendly and helpful staff

DAVID TAUZELL 
Rating:
4.0

Customer did not leave a comment.

Eric Agyeman-Duah 
Rating:
5.0

Customer did not leave a comment.

Terri Dolan 
Rating:
5.0

Car, super friendly. Explained everything. Got us in and out quickly.

Shelley Young 
Rating:
5.0

Customer did not leave a comment.

Terri Dolan 
Rating:
5.0

Only 2 furniture dollies available (of 4 requested), one was small/crappy but I doubt they have a way to update customers via the uhaul ordering platform.

Seth Helfers 
Rating:
5.0

Excellent service! Recommended me the cheapest option to fit my needs and was in and out in 15 mins. Will definitely return to this location for my future rental needs.

erik daczko 
Rating:
5.0

Customer did not leave a comment.

jesse collins 
Rating:
5.0

Quick and easy!

CARL HEDMAN 
Rating:
5.0

Best experience I’ve ever had with UHaul. Friendly helpful service. Easy pickup and drop off experience.

Matthew Barnes 
Rating:
5.0

Customer did not leave a comment.

Terri Dolan 
Rating:
5.0

Kuweis is great! Promote above peers

Shane Smith 
Rating:
3.0

There were several uhaul franchises in my neighborhood but I had to take the trailer to one downtown. The other locations would not let me drop it off. That's ridiculous and I will never use uhaul again

John Gable 
Rating:
5.0

Customer did not leave a comment.

Terri Dolan 
Rating:
5.0

Customer did not leave a comment.

Julia Fraser 
Rating:
1.0

Replace the guy working at the 602 W Washington Ave location. He said he was the manager but I'm not sure. He was rude and not helpful, and messed up our order. Also, allow employees to view and make changes to reservations, and provide more operating hours for shipping services. Lastly, manage the customer dashboard in a way that displays correct and up to date information - that way, our boxes don't get shipped early (causing damage to our goods and requiring Uhaul to give us a Ubox for free). One last thing, if you're going to offer a free Ubox for shipping our Uboxes early, don't make me pay for the delivery of it.

Molly Daniels 
Rating:
5.0

Customer did not leave a comment.

Guangping Zhou 
Rating:
5.0

The attending representative could not have been more helpful and professional. You are very well served by him…and so are the customers!

scott jameson 
Rating:
5.0

Customer did not leave a comment.

Terri Dolan 
Rating:
1.0

My experience was terrible employees were very disrespectful and rude. I felt unsafe. One of them employees was saying very random and uncomfortable things. Overall I was not pleased with my experience at all I won’t be coming back.

Brea Mealy 
Rating:
5.0

Customer did not leave a comment.

delia bugliari 
Rating:
5.0

Customer did not leave a comment.

Terri Dolan 
Rating:
4.0

The gas tank was almost completely empty

Joyce Riphagen 
Rating:
3.0

Customer did not leave a comment.

Morgan Roderick 
Rating:
4.0

The bed of the cago can was dirty and there were chip crumbs in the passenger seat floor area. Otherwise everything was smooth and I will rent from here again.

Shannon Kelly 
Rating:
4.0

Several dashboard leds were lit, example: Check Engine, ABS Brake system and traction control. I couldn’t see the Odometer mileage because of a warning message being displayed. The vehicle needed maintainenance

Philip Chapman 
Rating:
5.0

Customer did not leave a comment.

Pa Cha 
Rating:
5.0

Customer did not leave a comment.

Kenneth Xiong 
Rating:
5.0

Customer did not leave a comment.

tami hogan 
Rating:
5.0

Customer did not leave a comment.

Terri Dolan 
Rating:
2.0

Location was overwhelmed and not inviting nor equipped to handle influx. Guy kept telling me I couldn’t leave my trailer there even though they took trailers, said better if I take it elsewhere ir could get fined $300-400. Like a threat or something. I understand their lot was overflowing with returns but not my problem.

RJ Lang 
Rating:
4.0

Paul (in Madison) was wonderful!!! The trailer I rented was very old, with many rusted parts…and did not have functioning trailer brakes. It should be overhauled completely or removed from service. Please don’t rent this to other customers for $900, just to transport their vehicle 2000 miles.

Don Laack 
Rating:
5.0

Customer did not leave a comment.

Hannah Black 
Rating:
1.0

People at Uhaul treated me terribly, they were unprofessional. So bad

Huajian Li 
Rating:
5.0

Customer did not leave a comment.

Terri Dolan 
Rating:
3.0

Checking in was bad. Couldn’t get into the parking lot. Both driveway were blocked. Guy just told leave it anywhere. It would get checked in sometime tomorrow. People came after us. Just was parking on the street. There was No parking on street. The guy looked overwhelmed and was rude. The guys in the morning were good

Doug Newton 
Rating:
5.0

Customer did not leave a comment.

Sheng Vang 
Rating:
4.0

Customer did not leave a comment.

Silvia Gonzalez de Dalton 
Rating:
5.0

Customer did not leave a comment.

Terri Dolan 
Rating:
4.0

Customer did not leave a comment.

Taylor Stone 
Rating:
4.0

Customer did not leave a comment.

MICHAEL EPPS  |  First Impressions 
Rating:
5.0

Very quick and easy drop off

Kerry Phelan 
Rating:
1.0

You lied about the gas gauge and over charged me. I will tell anyone who listens not to use your business

Isabel Tierney 
Rating:
5.0

"System was down" when I went to pick up vehicle, so I was asked to write out and leave my ID'g info and CC details, including security code. I felt stuck: did not want to do so, but needed vehicle at that (reserved) time. Less than optimal--

John Scherpelz 
Rating:
4.0

Customer did not leave a comment.

David Peterson 
Rating:
5.0

I reserved a utility trailer but when I got to the location to pick it up I was told that one was not available. I was given an enclosed trailer which luckily was able to carry the item I was picking up.

James Wheeler Jr 
Rating:
4.0

Customer did not leave a comment.

ALAN HIXON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

juanita brantley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brayden Much  |  Overall Experience 
Rating:
5.0

The front staff were extremely pleasant and friendly to work with. Please thank them for me.

Daniel Mcnamara  |  Overall Experience 
Rating:
1.0

Workers were courteous. Reserved a unit but none available despite reservation. Offered me a “cage” on the basement and it was horrible. Actually cancelled my reservation and luckily the nice employee understood and refunded me (still awaiting receipt). Wasn’t desperate enough to use that dump and probably would have resulted in trashing all my things.

Phillip Aguila  |  Overall Experience 
Rating:
5.0

Have not been to facility yet to rate cleanliness, office hours, or access hours. Based on previous rental, I would rate them all as yes.

Daniel Mcnamara  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Condron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Xiong  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam Voskuil  |  First Impressions 
Rating:
5.0

This was a great place to store things for my son while in college. Convenient location, easy access. So glad there was an opening when we needed it!

Kathy Russeth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER SKANAVIS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lois beauchaine  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Condron  |  Online Move In 
Rating:
1.0

I payed for a parking spot for my car. You towed my car from the spot I payed for and did not contact me about it. You cost me thousands of dollars and would not answer your phone after calling repeatedly.

Rachel Lange  |  Overall Experience 
Rating:
5.0

Moving day in Madison is so difficult, but the workers at this UHaul made it genuinely so much more manageable. They were consistently helpful and thoughtful, as well as thoroughly professional. They were happy to give advice when I asked and made the process go smoothly. I had a storage unit as well as a van and the storage unit was accessible 24/7 which made it so much easier to work after the heat of the day had subsided. The van was clean and convenient and ready immediately. Thank you, UHaul!

Philomena Lindquist  |  Overall Experience 
Rating:
5.0

While staying in Madison WI for a couple months, I received a parking ticket from the city within only 48 hours despite street parking being disastrously short, thanks to unclear rules and zealous police. Melissa really helped me out with getting long term, safe parking at a fair price. Thank you!

Jonathan Helmandollar  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MALCOLM THOMPSON  |  First Impressions 
Rating:
5.0

The employees were extremely helpful and willing to answer any questions. They were able to give me some great recommendations for how best to move my stuff into the storage unit. Plus the facility was clean and easy to maneuver in.

Philomena Lindquist  |  First Impressions 
Rating:
2.0

They show pictures of beautiful clean storage units with those bright orange doors. Most of their units are in the "basement" with concrete floors, mouse traps in the units, mold/water damage on the back wall of the unit, all in metal caged fences. When I walked in, the staff were rude to the customer in front of me. Told him "they only thing you can do is 800 Uhaul". I went up next, and was told my unit wasn't ready at 10am. Came back in 2 hours, still wasn't ready. Came back in 1 hour and finally was given my unit. The lady was friendlier by then. Another woman was on the phone with someone she knew and eating chips while customers were waiting. One workers' young daughter was in with a "sitter" hanging around. Then I saw this worker go out the front door and use her dab pen. My suggestion is a rental unit should be booked until the end of the month at 12am! Then the next reservation for the month starts on the 1st when they open! This place needs a little restructuring!

Dana Wood  |  First Impressions 
Rating:
3.0

The necessity to carry items upstairs and around a sharp corner was a bit cumbersome

Glen Riley  |  Overall Experience 
Rating:
5.0

The representative at the UHaul facility was professional and courteous.

Nathaniel Montgomery  |  First Impressions 
Rating:
5.0

i love this uhaul with all of my heart

Andrew Greenwood  |  Overall Experience 
Rating:
4.0

Parking my car here was great except one caveat. Sometimes they'd rent out spaces for event parking, so on those days when I happened to go out, sometimes I could not find a spot to park.

Amber Lim  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Joseph Wells  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALAN HIXON  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Anthony Epps  |  Overall Experience 
Rating:
5.0

Excellent for now but had trouble with a U-Haul company before but I like this location better

Tasia Brown  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Olivia Pineda  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kevin Szymanski  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Larry Tabron  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nate Aeilts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marina guedez  |  Overall Experience 
Rating:
1.0

I want to note, the staff that helped me with my on Friday were friendly, helpful and professional. The guy on Saturday was rude, unprofessional, and unhelpful to myself and every other customer. I moved furniture into my storage unit and the elevator doesn’t work, which is something that should’ve been mentioned before I got the unit.

Anna Vande Moore  |  First Impressions 
Rating:
4.0

Only complaint I have is that I had to walk into the U-Haul facility to have my question answered. The phone tree for this store blocked me from reaching a live human. But once I interacted with a live human from U-Haul, things went very well.

Haven McClure  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marina guedez  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kelly Kaelin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dayu Gao  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ethan Woyak  |  Overall Experience 
Rating:
3.0

Storing boats/vehicles outside should be more secure with at least fencing around the property to deter vandalism. Will be looking for storage of my boat elsewhere soon.

Jason Flamiatos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bernard nugent  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelby Drogemuller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carey Mackesey  |  Overall Experience 
Rating:
4.0

n/a

Jose Seda  |  Overall Experience 
Rating:
4.0

There only 1 MAIN issue I have. There is an old style elevator and its almost never working. Also its a manual type which make it very hard to use. It would be great if it was electric instead, but mainly every time I went there it was NOT working at all.. Especially people tend to move bulky heavy things so an electric one would be a necessity in my opinion.

mihir ranadive  |  Overall Experience 
Rating:
5.0

Great service and friendly staff. Would recommend to friends and will use in the future.

Angie Quinn Thuli  |  Overall Experience 
Rating:
5.0

The guy was very helpful in showing me how to get into the building and where the unit was.

Adelheid Schweighardt-Stark  |  Online Move In 
Rating:
5.0

Aaron was great. Very helpful and pleasant.

Nicole Newcomer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tyler Lautenschlager  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Xinyuan Li  |  Overall Experience 
Rating:
5.0

Super friendly and personable yet professional

Steven Mrotek  |  First Impressions 
Rating:
5.0

Everyone was excellent... Chloe was exceptional; thank you! Teresa

TERESSA KELLY  |  First Impressions 
Rating:
5.0

After reading the reviews I was somewhat hesitant to utilize services but after stopping at the facility twice we have received nothing but great service. Friendly, knowledgeable & very accommodating.

Angie Quinn Thuli  |  First Impressions 
Rating:
5.0

All good

DON SANFORD  |  Overall Experience 
Rating:
2.0

-Did not close out my storage after I moved out. -Never answer the phone -missing information in my file and suddenly penalized me for service 3 years prior after using service several times since

AISHA HARRIS  |  Overall Experience 
Rating:
1.0

The basement storage unit that I used for three months over the summer must have had a water leak and so when I went to retrieve my items the ground was covered with mold. I lost all of my furniture.

Kaden Paulson-Smith  |  Overall Experience 
Rating:
5.0

Safe, maintained, staff were always helpful

James Gutsch  |  Overall Experience 
Rating:
3.0

The basement storage is just how the place is set up. There may be other areas but we’re not available. Did not find the basement appealing Hated the rope elevator. Moved to another Staff was great

Mark Rosenberg  |  Overall Experience 
Rating:
2.0

Poor storage due to the building not being setup for it. Surprised they took the time to build out storage under the office.

Dustin Johnson  |  Overall Experience 
Rating:
5.0

Pleasant personnel.

Michael Porembski  |  Overall Experience 
Rating:
5.0

Personnel pleasant and helpful.

Michael Porembski  |  First Impressions 
Rating:
5.0

Good service and thoughtful staff

Oma Cox  |  First Impressions 
Rating:
5.0

na

James Gutsch  |  Reservation 
Rating:
5.0

always helpful and very grateful to the staff

ELISABETH KARPOV  |  Overall Experience 
Rating:
5.0

Great 👍 Robin from the Mankato MN location was excellent. She is amazing in her ability to assist customers.

RUBEN JOANEM  |  Reservation 
Rating:
2.0

Do NOT allow people to reserve units online and then send a confirmation that they have a reserved unit if you can not guarantee it!

DeAnne Kochevar  |  Reservation 
Rating:
1.0

The fact that it was even proposed to convert a building with a manual freight elevator into storage space is absurd. If I'd known that particular in advance, I wouldn't have rented the space.

Amy Perkins  |  Overall Experience 
Rating:
1.0

Employee was rude, smug and as disrespectful. Horrible experience!

Paul Norby  |  Reservation 
Rating:
5.0

The staff was friendly, polite and very helpful. If I ever need a place to park my car again I will definitely be back.

Jessica Knudson  |  Overall Experience 
Rating:
3.0

During sporting events, my spot would often be sold leaving me with no parking spot.

Lauren Powers  |  Overall Experience 
No reviews have been submitted for this location.

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