Customer Reviews for U-Haul Moving & Storage at Downtown Campus

6671 comentarios

602 W Washington Ave   Madison, WI 53703
(W Of The Capitol)

(608) 256-3743

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(608) 256-3743

602 W Washington Ave
Madison, WI 53703
(W Of The Capitol)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

DAVID A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marina g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sheila A. 
Clasificación:
5.0

Gracias

Roger M. 
Clasificación:
5.0

The worker I spoke to was very kind and patient.

Griffin O. 
Clasificación:
3.0

I would have given all the stars if it weren't for the return process. My trailer wasn't checked in when I arrived. The person was busy with onother customer and he assured me he would take care of it. After 24 hours, I still hadn't received my confirmation email. When I called, I was out on hold for almost 30 minutes. When I was finally connected, the conversation was disconnected. I had to call back only to be put on hold again for 30 minutes. By this time, I had driven back to the U-Haul store and talked with the representative. He finally checked me out and apologized for not doing it when I dropped it off originally.

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hannah S. 
Clasificación:
2.0

This location was completely understaffed for a busy weekend that coincided with UW move-out weekend. I saw other customers who had existing reservations be turned away. The employee who assisted me was great, but I felt sorry for how busy and how stretched thin he was that day. He was clearly doing the best he could given the situation.

Christopher G. 
Clasificación:
2.0

The worker was 50 minutes late showing up to open the office, and was very rude once he got there. The trailer had muddy footprints inside.

MICHAEL B. 
Clasificación:
5.0

The manager was very helpful in answering questions.

Patrick G. 
Clasificación:
5.0

Parking was the only limitation. Staff (Derek) super helpful and professional. U-Haul makes it easy.

MARK B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORNA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY L. 
Clasificación:
5.0

Derek was very efficient and courteous. This is a very busy location at this time of year and I was expecting the worst. Pleasantly surprised!

Kevin M. 
Clasificación:
5.0

Equipment was mostly clean. Inside of windshield could have been done better. Other than that, fantastic experience, professional and courteous behavior from the staff, and easy access to vehicles.

THOMAS S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kelly K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark U. 
Clasificación:
4.0

El cliente no dejó un comentario.

DOUGLAS P. 
Clasificación:
5.0

The only thing I wasn't told was I would be charged for after hours drop off

Kelly C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynnara M. 
Clasificación:
5.0

General manager was helpful and passionate about his job.

WAYNE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dayu G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLD M. 
Clasificación:
5.0

Aaron Wheeler is very helpful to make sure the trailer is riding level, chains don't drag and everything works.

WILLIAM B. 
Clasificación:
4.0

Nothing! The man working was very nice and efficient !

NORA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Suzanne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS A. 
Clasificación:
5.0

The Uhaul staff person handling the rental at this location is an excellent rep for your company - nothing but compliments on my experience there.

Peter N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregg M. 
Clasificación:
5.0

Yeah, fix your phone support. That experience sucked hard.

Galen S. 
Clasificación:
5.0

Nothing to note, staff was great and process was quick - thank you!

David O. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell L. 
Clasificación:
4.0

El cliente no dejó un comentario.

RYAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex C. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER D. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
4.0

The location guy was fine. UHaul phone support was so abysmal that I will definitely go to other options first in the future. I don't want an account, I don't want you on my phone, you need to respect that. The information your phone lines offer is wrong, and your hold times are unacceptable. Budget, National and Enterprise for me thanks.

SARAH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
1.0

I called in advance to cancel the truck. I was told to go to the website and cancel the order. I did cancel through the website more than 24 hours in advance. I was still billed for the rental.

Linda P. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

James K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaclyn L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teagan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon A. 
Clasificación:
5.0

The employee who checked me in and out was fantastic. He was knowledgeable, friendly, and efficient.

KENT J. 
Clasificación:
5.0

The representative Aaron Wheeler was very helpful and professional.

Gavin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darrin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlie P. 
Clasificación:
5.0

Great Service, helped with hooking trailer up and unhooking. Super friendly and knowledgable.

Gregory O. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORIE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
5.0

Very helpful guy came out to make sure I was doing okay! Gracias

Austin V. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHIRLEY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert E. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMON M. 
Clasificación:
5.0

The representative I worked with was amazing. Very knowledgeable about how the trailer worked, and incredibly courteous when I checked back in.

PETER D. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
5.0

Only spoke to one guy but he was super friendly and made it a quick drop off!

PRESTON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven S. 
Clasificación:
5.0

My experience was exceptional! Change nothing!

JOHN B. 
Clasificación:
3.0

$17 for 1/8 a tank of gas seems steep

Emma D. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

I wouldn't change a thing the Person that waited on us was very helpful and curdius and answered all of my questions

Mark P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric F. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
5.0

The staff is by far the friendliest I've ever had to deal with in a u-haul dealership! It's nice to be able to see a friendly face (masked). Also the equipment was very clean and also had a nice smell! Thank you for your time!

bert P. 
Clasificación:
5.0

Customer Service Rep was very nice.

Paula H. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
4.0

Nothing! Adam was very helpful and everything went well

DOUGLAS Z. 
Clasificación:
5.0

Make sure windshield wiper fluid is full, driving in snow and salt and unable to clear windshield properly was somewhat of a nuisance.

Sean D. 
Clasificación:
4.0

Phone app was not functioning- had to go into office for both pickup and drop off

Peter K. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
5.0

The attendant was very friendly and pleasant to work with.....

JON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christianrickers V. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND S. 
Clasificación:
5.0

The manager was outstanding and answer all my questions and made me feel at ease. I would highly recommend the downtown Madison location.

JERRY E. 
Clasificación:
5.0

Both Uhaul representative's were kind and helpfu, both at my pick-up in Madison and return in Milwaukee.

MARY D. 
Clasificación:
5.0

The Truckshare 24/7 process did not go smoothly. The mileage was wrong on the truck, and when I tried to correct it I got an error message telling me to see an associate. The associate wasn't able to fix it either and it had to be dealt with after my return, which resulted in a slightly confusing and over-complicated bill.

TYLER B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARKO K. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
1.0

Don't let people order over the phone with the Bristol wi location. Guy told me he had my truck and when i went to pick it up for my move he didn't have it. Then tells me I should have got an email or text about it being at different location. He had the wrong numbers listed. He tells me I should get a $50 discount for my truck not where it should be. Washington location just rudely laughs and says nope this is the location with the truck.

KEVIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
1.0

The employee was late to opening the store, didn't apologize for being late, and never once said hello to me as a customer. He was rude and very short with myself and my father. The trailer was filthy. When we returned the trailer he was not helpful at all when we were struggling to back it up to the proper spot. He simply stood there and told us it was wrong. Overall terrible experience and would never recommend that store to anyone.

Megan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

karen T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

deanna B. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ethan W.  |  Overall Experience 
Clasificación:
3.0

Storing boats/vehicles outside should be more secure with at least fencing around the property to deter vandalism. Will be looking for storage of my boat elsewhere soon.

Jason F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bernard n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelby D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carey M.  |  Overall Experience 
Clasificación:
4.0

n/a

Jose S.  |  Overall Experience 
Clasificación:
4.0

There only 1 MAIN issue I have. There is an old style elevator and its almost never working. Also its a manual type which make it very hard to use. It would be great if it was electric instead, but mainly every time I went there it was NOT working at all.. Especially people tend to move bulky heavy things so an electric one would be a necessity in my opinion.

mihir r.  |  Overall Experience 
Clasificación:
5.0

Great service and friendly staff. Would recommend to friends and will use in the future.

Angie Q.  |  Overall Experience 
Clasificación:
5.0

The guy was very helpful in showing me how to get into the building and where the unit was.

Adelheid S.  |  Online Move In 
Clasificación:
5.0

Aaron was great. Very helpful and pleasant.

Nicole N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyler L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Xinyuan L.  |  Overall Experience 
Clasificación:
5.0

Super friendly and personable yet professional

Steven M.  |  First Impressions 
Clasificación:
5.0

Everyone was excellent... Chloe was exceptional; thank you! Teresa

TERESSA K.  |  First Impressions 
Clasificación:
5.0

After reading the reviews I was somewhat hesitant to utilize services but after stopping at the facility twice we have received nothing but great service. Friendly, knowledgeable & very accommodating.

Angie Q.  |  First Impressions 
Clasificación:
5.0

All good

DON S.  |  Overall Experience 
Clasificación:
2.0

-Did not close out my storage after I moved out. -Never answer the phone -missing information in my file and suddenly penalized me for service 3 years prior after using service several times since

AISHA H.  |  Overall Experience 
Clasificación:
1.0

The basement storage unit that I used for three months over the summer must have had a water leak and so when I went to retrieve my items the ground was covered with mold. I lost all of my furniture.

Kaden P.  |  Overall Experience 
Clasificación:
5.0

Safe, maintained, staff were always helpful

James G.  |  Overall Experience 
Clasificación:
3.0

The basement storage is just how the place is set up. There may be other areas but we're not available. Did not find the basement appealing Hated the rope elevator. Moved to another Staff was great

Mark R.  |  Overall Experience 
Clasificación:
2.0

Poor storage due to the building not being setup for it. Surprised they took the time to build out storage under the office.

Dustin J.  |  Overall Experience 
Clasificación:
5.0

Pleasant personnel.

Michael P.  |  Overall Experience 
Clasificación:
5.0

Personnel pleasant and helpful.

Michael P.  |  First Impressions 
Clasificación:
5.0

Good service and thoughtful staff

Oma C.  |  First Impressions 
Clasificación:
5.0

na

James G. | Reservación
Clasificación:
5.0

always helpful and very grateful to the staff

ELISABETH K.  |  Overall Experience 
Clasificación:
5.0

Great  Robin from the Mankato MN location was excellent. She is amazing in her ability to assist customers.

RUBEN J. | Reservación
Clasificación:
2.0

Do NOT allow people to reserve units online and then send a confirmation that they have a reserved unit if you can not guarantee it!

DeAnne K. | Reservación
Clasificación:
1.0

The fact that it was even proposed to convert a building with a manual freight elevator into storage space is absurd. If I'd known that particular in advance, I wouldn't have rented the space.

Amy P.  |  Overall Experience 
Clasificación:
1.0

Employee was rude, smug and as disrespectful. Horrible experience!

Paul N. | Reservación
Clasificación:
5.0

The staff was friendly, polite and very helpful. If I ever need a place to park my car again I will definitely be back.

Jessica K.  |  Overall Experience 
Clasificación:
3.0

During sporting events, my spot would often be sold leaving me with no parking spot.

Lauren P.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Self-Storage Icon
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • U-Box Container Icon
    Contenedores U-Box®

    We ship across town or accross the world!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Building Icon
    History

    We have an adaptive reuse program to better the enviroment!

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